I didn't catch her name but kudos to the blonde lady working this last Saturday the 12th. She was extremely helpful and very patient with me.
James C | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Newark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's expensive. I had to pay mileage and fill the truck back up. That is kind of a double whammy
CAROLYN SThey worked with me as I made a couple of changes to my order,
ROCKWELL BPlease do not change or automate your customer service. It is so nice to call and talk to a person. Staff in Newark were professional and friendly
MARK Gat the site all was great everyone that i deal with was very help...
DANIEL NDear U-Haul Customer Service, I am writing to express my disappointment regarding a recent experience with one of your locations in Logan, Ohio. When we initially reserved an open trailer from the Newark, Ohio facility to haul 8-foot tables and chairs, we were assured—by both the Newark and Logan U-Haul locations—that we could leave the trailer at the Logan lot for Friday and Saturday nights, as our event venue had no available trailer parking. However, upon arriving in Logan and calling to confirm hours of operation, we were abruptly informed that we could not leave the trailer there. Despite explaining the previous conversations I had with both locations (dating back to March), the Logan facility refused to assist or honor what had been agreed upon. This left us scrambling to find an alternative location to store the trailer during our event—a frustrating and unnecessary complication. The response from the Logan staff was indifferent at best, and it was clear they had no intention of helping resolve the issue. I find it unacceptable that a U-Haul-owned trailer couldn’t be temporarily accommodated at a different U-Haul location, especially after being assured it wouldn’t be a problem. This lack of communication and unwillingness to assist reflects poorly on your brand and your commitment to customer service. At this time, I would not recommend using U-Haul based on this experience. I hope you take this feedback seriously and address the inconsistencies in service across your locations. Sincerely, Gina Doughertry
ANDREW DNeed lighting inside controlled units hard to see.
Kim C | Overall ExperienceStaff and equipment were great! My comment is when a client does not want a dolly or blankets, REMOVE THEM from the truck. They take up space we paid for and get in the way when loading/unloading.
RUSSELL AI had to make a last minute switch for a larger truck, and the employee who helped me out was very accommodating. Pick up/drop off was very quick and service was friendly.
JAMES BExcellent staff and very professional
ERNEST DThank you.
MARK SAlways a good experience when I need a trailer. Equipment and customer service are top notch.
CHRISTOPHER FTrailer was not cleaned. Mulch, grass, mud and razor blades were inside. I contacted customer service. Stephanie was fantastic to deal with. I sent her photos. She provided a credit. Thank you Stephanie
RONALD HNothing— it was fast, courteous, and professional— both picking up and dropping off. The employees know what they’re doing!
BRIAN PNothing!! It was a smoothest part of my busy moving day. Thank you
AMY HEmployees here were excellent & everything went well. Thank you!
MATTHEW NThe trailer lights on the trailer didn’t work, the manager claimed it was my truck, the. We tried the 7 way he informed me I’d have to buy the plug if it worked. Turns out the trailer tech got there and it was the UHAUL trailer that was messed up. Wasted 30 mins of my time
BENJAMIN WThe storage space was very clean.
Lori P | First ImpressionsEasy drop off, done within 3 minutes or less. This was perfect.
JEREMY MThe app does not clearly indicate the exact location that the ubox was delivered. One place on the web said it was delivered to Grand Prairie, and another s place said Irving TX. I found 4 or 5 Uhaul locations that fit that description. Update your app and web site to provide the street address and direct phone number of the delivery location. P.S. I chose Ubox, over other competitors, because of your web site. It explained the process very well and led me through the complete process.
Peter TThe person that checked us in was extremely helpful. May 6th around 2:30pm or so.
Adeliz T | First ImpressionsI have a Chevy 2500 the chain hooks wouldn’t fit on my hitch holes so we had to improvise but it took about a half hour, also when we were unloading the trailer 4 of the boxes on the rear were soaked. We had drove through rain for 7 hours straight but I would think an enclosed trailer would keep it dry.
GREGORY RThe people at the location were great. The truck I got was a piece of crap, it had a loose mirror that had to keep getting readjusted. The check engine light was on and the tire pressure system light was on the charging system was bouncing between 12 and 14 V so sometimes the vehicle wouldn’t even start correctly. With what this rental cost me I should’ve got a better vehicle and I think I should be entitled to some kind of refund.
GEORGE MThey were extremely helpful and professional. I made a mistake in reserving my trailer and they help me get the right one without any problems.
JAMES AHave the gas tank filled
Casey MUpon dropping off what I thought was a one way trailer drop off, the staff were only helpful in providing me Uhauls customer service number to file the dispute, kind of saying it's my fault I was given a round trip trailer when I was very clear it was meant to be one way. They showed no remorse to me being charged over $600 for a wrongful dropoff saying my best choice was to drive an empty trailer 1,200 miles back to Texas to avoid paying the fee. Not exactly helpful.
TYLER Wquick and easy. good service. That is why I am a repeat customer
JOHN FNothing. Easy online rental procedure. Staff are friendly and helpful, and returning equipment is quick and easy.
Rodney DAll Great
CARL DJoseph was excellent
DAVID LMaryanna was excellent, quick, professional and very courteous. Facility was tidy, very organized and presented well. Many thanks!!
Kirk HGreat fast service!
Jackson Feasy to order online, quick and easy pick up and return. The truck is clean with everything working. Staff are friendly with clear instructions given.
Rodney DCost of rental is a little excessive. Rental cost plus 1.09 per mile and the cost of fuel. If I need another moving truck I'll probably go with another company just because of that
JUSTIN BStaff very customer friendly
TINA TNice folks!
MARC PDid not hesitate to provide assistance, definitely happy with the service
JAMIE SPositive experience
RONALD BVery nice helpful ppl
KIM LI"ve rented several times from this store and is always amazing.
THOMAS RTrailer was clean, but there was no one to help get the lights working!!!
KEVIN SWhile a little more expensive than others, the "first month Free with Rental" made the first couple of months very economical. Being able to rent, return and store at the same location made all 3 processes convenient.
Wayne N | First ImpressionsFriendly and efficient experience.
GREGG CKeep up the good work and customer service.
CLAUDIO GEverything was quick and easy due to online check in. Everyone at the Uhaul store was nice, capable and got their job done like pros.
Bonnie YThe girls at this location was very friendly and helpful they even unhooked the trailer for me had no issues at all and I even told them about the trailer having no brakes and that it was rented to me that way and they said they would get it taken care of
TABETHA GBungee cords to secure the dollys included with the rental cost would have been nice.
CARLINDA RNo lights on or near the unit for evening or night access
Bradford Y | Overall ExperienceThe 2 people that were there Sunday were excellent..we got there a little late but they didn't rush us explained everything so we ended up getting the storage unit ...it was a good experience Thanks
Joyce W | First ImpressionsAll the staff on hand both days that I have been there were extremely helpful, professional and friendly. Everyone hates moving, and the people on staff at U-Haul made it much more bearable. 10 out of 10 I would definitely recommend! Thank you for your services! We will continue to use this uhal location in the future due to the committed staff that works there!
JOSHUA J | First ImpressionsNever had to worry about my belongings while in storage. We rented for almost 4 years. Would rent again.
Sandra W | Overall ExperienceI started with 3 units 2 years ago and just closed out my final unit…it was almost a sad moment in a way. The staff there were great and the lady that cleans the units is very nice and friendly and does a wonderful job as do others there. Everyone was always kind and courteous.
Rebecca S | Overall ExperienceVery pleased with the process and easy of renting the storage unit. Security was up to date and very much appreciated.
Tammy A | Online Move InThey wouldn't allow me to put stuff in this unit because of the Cockroaches so I had to pay $105 for a small unit that's not affiliated with u-haul. I didn't get my free month.
Roberta S | Overall ExperienceStorage doors were hard to get up. 🔝
sarah p | Overall ExperienceI am very happy with several experiences with UHAUL especially UHAUL on 21st St, Newark Ohio. They were very professional, had excellent customer service! They are clean have good equipment and anything you need to help with your move. I especially like they have storage units on site. They are my go to if I need storage or a truck.
Linda B | Overall ExperienceGot the unit thru the app. Got my unit # and access code. Then couldn’t get in because you have to go to the office during their hours and get a keycard. I had to pay for 2 hrs labor x 2 men for nothing. I have to take an extra day off work and make the drive 2 hrs round trip. It does not tell you this in the app.
MARYJANE B | Online Move InLove working with the staff at 21st Street Newark Ohio. I also received help from main/central call office and they were amazing and knowledgeable. Suck good customer service and professional.
Linda B | First ImpressionsThe staff was very helpful and friendly any time I needed help they were right there and I was very appreciative of all the security features they provided
Jamie N | Overall ExperienceThe price increase over the period of time that I had the unit was a little challenging however with the clean and stable conditions of the storage unit it was well worth it. Also having the ability to access the unit whenever I please while having very good lighting and a safe environment was a great relief. The only reason I closed the unit is because I no longer need it.
brad m | Overall ExperienceEverything was great
heidi w | Overall ExperienceCommunication and misunderstandings. Storage unit was damaged and not cleaned told by employee there was nothing she could do take it or leave it.
NEVA B | First ImpressionsWe rented a storage unit at U-Haul in Newark, OH while my daughter was in college at Denison. We were very impressed with the security, lighting, temperature controlled and clean facility. Staff was always pleasant and responsive. Highly recommend!
Barbara N | Overall ExperienceEvery time I went to my storage unit the place was spotless and the staff was always helpful when needed! Thank you so much for you service!
Anna C | Overall ExperienceRaised my rent $20 a month before I even moved in and didn’t even tell me. Really wish I was told or made aware that my rent could raise that much before I even moved in. Other than that, everything was fine.
Annalise G | First ImpressionsNever once answered the phone
Matthew D | First ImpressionsThere was supposed to be a free lock in the storage unit when I got it but I had to go purchase one at Walmart other than that everything was good
Dennis C | Online Move InNew to using U Haul.
Kim C | Online Move InIn and out quickly. Great customer service!
JOHN T | Overall Experienceprofessional and yet friendly
Don N | Overall ExperienceFirst storage experience and if needing a storage again I will definitely choose you uhaul. Staff friendly helpful. Clean, quiet, and ,safe.
Alixaundre H | Overall ExperienceQuick and easy to set up with office and easy auto bill/ auto pay. Easy to close account too.
Allison F | Overall ExperienceExcellent quality storage unit,dry, temperature controlled,no vermin and the customer service was above and beyond.
Lori m | Overall ExperienceWith so many subpar franchisees it wasn’t sure what to expect. After moving up here from South Carolina. The first free month with the rental truck was super convenient and the facility itself proved to be awesome.
Brian E | Overall ExperienceYou were there when we needed you - THANK YOU
James G | Overall ExperienceVery pleased I rented a unit for 3 years just moved everything out very clean well kept staff was all pleasant and extremely helpful. Thank to all staff will recommend U-haul 😁
billie g | Overall ExperienceExcellent facility at reasonable rate
James G | First ImpressionsHailey and the staff went way above to help me they were very helpful place was clean staff is very friendly always my storage unit is very big and love it...
Sonya a | First ImpressionsThe security was a bit confusing as to where I need to Swipe the badge but someone helped walk me through it
Catherine M | First ImpressionsKevin is a very nice and helpful employee
Morgan B | Overall ExperienceI will be contacting an attorney due to the me not knowing I moved out yesterday, you broke your own contract and also owe me money.
Fanessa R | Overall ExperienceEverything was good, I just didnt have the lock inside my unit when i arrived the first night. (FRONT OFFICE was closed at the time 8pm). I was also confused on how to get in because i was assuming there was an outer gate. Everything else was fine!
Tyler M | Online Move InEveryone is very friendly and helpful the units are extremely clean and well taken care of
Otis V | First ImpressionsThis is my second time with Uhaul. It’s very convenient for me.
sarah p | Overall ExperienceDidn’t appreciate that the price increased nearly every month. When moving out they decided to re paint the parking lot at 10am requiring us to walk in the grass to access the door. Worker at the front desk told me to wait a couple of hours which was unacceptable. Didn’t even apologize.
Annalise G | Overall ExperienceIt was a place to store things — water definitely got into the unit and a few things were unsalvageable but for the most
Carolyn W | Overall ExperienceRob and his staff have always been polite, friendly and helpful!
jeanine m | Overall ExperienceSecurity system doesnt work, doesnt allow the swipe card to work. Each time I tried it errored, each time I opened #115 the alarm sounded.
FRANK H | Overall ExperienceThe only thing to complain about, was how hot the “climate controlled” storage is. Holy hot, I paid extra money to have it controlled and not be a hot box.
Taren H | First ImpressionsI’m disabled and online it stated the storage room I rented was on the ground floor. It was not! It was up stairs and when I went to the office to complain your employee told me well that’s what it is and that’s that! I hope you know your employee just cost uhaul a 1000$+ one way truck rental for that! I rented it from budget instead of uhaul!
Joshua L | Online Move InGreat job
Kenneth L | First ImpressionsWonderful
ronda e | Overall ExperienceThe staff was a not rude, but they were not friendly at all. All the interactions I had within the store left me feeling as if I had inconvenienced them by asking questions. There answers were always short and felt like I was annoying them. If this was a one off time it wouldn’t have bothered me at all but over several months and many interactions it never changed. Once again they were not rude or mean, it was just not a positive experience and always left me dreading having to interact with the staff, they didn’t seem very happy. Other wise, it was great. The cleanliness of the on-site restrooms was 5 out of 5 stars, my wife and I were very impressed that it was always so well maintained and clean!
jennifer m | Overall ExperienceRecieved my swipe card went and got a load of things to put in unit and the swipe card kept saying access denied. Tried contacting GM via email and phone and got no response. We got there 5 minutes after the building closed at 7.
KATHERINE S | First ImpressionsProblems with my reservation. Even though I reserved unit months ago. I had to take a unit double the size in which I needed. Problems with my access code. Computer not cooperating. Staff was very helpful this was not their fault.
Felix A | First ImpressionsCompared to other similar storage spaces prices are a little high
Randy N | Overall ExperienceI already have recommended your facility
linda w | Overall ExperienceMy unit had a water leak of some sort, door was a fight to get open all the time and when you called in and asked questions no one knew how to answer them or even seem liked they cared but over all my stuff was safe and not broken into!
RYLYND J | Overall ExperienceOverall great experience the workers was on it and knew all the answers to my questions, this is how a business is supposed to run and operate
Otis V | First ImpressionsI've been meaning to leave a review but have been to busy too. This UHual is the best one I've been too, I feel like after explaining what I was going through at the time and the issues I was having with another storage facility they were able to help me out by getting me a free month on a unit without renting a truck, which was beyond helpful. Then after the month went by and I found a place and the 1st unit I rented I only needed it for a couple days, the SM, Rob, was able to help me out by crediting some of the amount from the 1st unit that I didn't need amymore on to the 2nd unit I did keep. Overall this was a very helpful, understanding and incredibly nice staff. For any truck rental and storage needs this will be the first location I will think of every time and will always recommend it to anyone who would need the kind of services they provide. This location definitely deserves recognition.
Brendan P | Overall ExperienceThe only thing missing from being a perfect experience was not having the original requested (and I thought-reserved) 2 10x10 climate controlled units available. It was more than a little challenging to have 3 small units so far away from each other.
PATRICIA T | Overall ExperienceUnits are dark. Wondering if there is electricity in there for a light?
sarah p | First ImpressionsHad a 10X15 unit reserved for almost a month but the call center gave my reserved unit away forcing me to go into a 10X20 at a higher cost. I think the call center agent that gave away my reserved unit should pay the difference of the higher costs!!
Linda M | First ImpressionsThe staff has no clue what sizes hold what and just rent them to you without even seeing the storage units. They also do not tell you the ones you cannot drive up to unload your stuff until after you have paid. They should know this information and tell you this before they are rented to you. So then you end up having to pay more money on another storage unit and all they have to say is “they are expensive “. I had also set up direct payment and when my payment was due they didn’t take it out so immediately put a lock on my storage unit. They were also very rude and disrespectful to my son when he came and gave him and his friends a hard time about his truck being loud and that he needed to get it fixed. I will never recommend this uhaul storage facility.
Brandy G | Overall ExperienceNice and clean area and inside storage is very clean and nice good temperature warm inside storage
Matthew H | First ImpressionsThe ladies were very friendly and helpful. Our experience was very pleasant.
Jacob E | First Impressionsexcellent service from the employees
sylvia s | First ImpressionsNewark Ohio office is awesome! Always there and helpful! My only concern was my unit was very damp and musty...unit 101.
Shari G | Overall ExperienceStorage unit seemed really small for the size advertised. Paid for the unit and all, went to check the unit and it was the size of a small closet. Had to cancel it and get my money back. Price was way to high for a unit that small. Luckily, the staff was very kind and gave us no issue’s when coming to pick up and cancel the unit. Very nice facility, just way too high for the sizes that are available.
Bobbie L | Overall ExperienceThe cashier lady was really on top of everything Friendly and noce you really don't get that anywhere else
Tristan C | First ImpressionsNo negative issues
Allan T | Overall Experiencewhen i was moving out i saw a black box in a dark corner. not knowing what it was but seeing embossed letters i picked it up thinking maybe it’s mine and i forgot and when i read it it said “Poison Do Not Touch” and i put it back down. I would recommend using containers with words that are a different color from the box when placed in dark corners so i don’t have to touch a poison container to realize it’s poison.
Dana S | Overall ExperienceStaff are always friendly and helpful.
Kimberly N | Overall ExperienceAmazing staff! The store was friendly and very clean! Will definitely be using this facility again and again! Everyone there was very helpful and professional! Five out of five stars all around!
david p | First ImpressionsLoved the storage prototype in the store to get a feel of the sizes available and the feel of a climate- controlled unit. Both staff members were very helpful and answered our questions.
cheryl M | First ImpressionsThe reason I rate below average is because I renting 2 units and needed a 10 foot truck to move and on had $60 and I have a good renting history with Uhal and the GM wasn't willing to wave the deposit even though I called customer services and had asked if that was a thing they said yes even more so when haveing a unit let alone 2 units.
Aron N | Overall ExperienceIt was easy to access the unit and the hours were convenient. The facility was well maintained and very secure. The staff was always easy to work with and friendly.
Ray S | Overall ExperienceGreat service and nice facilities just too expensive in my opinion.
Bethany B | First ImpressionsPrices went up a bit to frequently in my opinion but beyond that facilities were awesome
Courtney H | Overall ExperienceMy only complaint is that I miss the old staff from a year or two ago. It’s just not the same without them, I don’t feel the same kind of confidence I did in the company anymore. So I’m happy to go now, but it was a great experience overall.
Madison C | Overall ExperienceVery friendly and very helpful. Nice clean facility.
Karen H | First ImpressionsElevator would be greatly appreciated for the second floor.
Randy B | Overall ExperienceUnit was ready and clean.perfect location The gentleman that helped us was great and explained everything and was very professional
Lonnie A | First ImpressionsVery nice 👍
Mike B | Overall ExperienceI already referred someone she should be there today to rent a storage and a van. 3/12/22. Love the late hours for people who work during the day.
Woodrow E | Overall ExperienceJessica and James were very friendly. I had booked a second floor unit and Jess was nice enough to correct it and get me exactly what I needed on ground floor.. I also did not know that they have sheds in the office so you can make sure you have the right size for you needs.
CHERYL C | First ImpressionsHad a small indoor climate control unit with them for 3 years starting at $75 a month, kept getting notifications about bill increase to help clean and manage the indoor units better, at the end I was paying $105 a month for a tiny unit that constantly had addicts living inside the “secure” building they kept up charging me for to help keep it “secure” but you feel uncomfortable going in there alone for anything because there can be 2-5 addicts living in the bathrooms and halls.
Hayley H | Overall ExperienceI just started renting the space, so therefore I really can’t give a option otherwise (at this time).
Marilyn P | First ImpressionsThere are not enough words to say how wonderful the entire staff was during our year and a half of renting 6 storage units, trailers and trucks. Not matter how busy, our needs, 5 minutes before closing, the staff from the owner Ron to EVERY single staff member was awesome. If you have storage unit needs, moving supplies, trailers and trucks, this is the only place to visit. I would like to name every employee but if I would forget one that would be unfair. Thank you everyone for making our moving and storage experience wonderful. In the future if and when I need anything, this will be my one stop! Thanks Team, Todd.👍
W T | Overall ExperienceVery good service and professional staff.
Rebecca R | Overall ExperienceThey were awesome the staff helped me out and was very informative.
SOPHIA M | Overall ExperienceThank you. Friendly staff and very helpful. Jim Cooper
jim c | Overall ExperienceEveryone I spoke to or dealt with was very helpful and friendly.
Cathy N | Overall ExperienceThe climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.
Cathy M | Overall ExperienceBecca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.
gina d | First ImpressionsZack, and Rob were awesome they helped me out. Thanks guys.
SOPHIA M | First ImpressionsYour employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You’re going to want to keep him!
Sue R | First ImpressionsZachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul
Bonnie W | Overall ExperienceThe staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.
Cathy M | First ImpressionsClean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.
Jeff S | Overall ExperienceVery friendly staff and quick and straight forward reservation and move in process.
Troy R | First ImpressionsNice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.
CURTIS B | Overall ExperienceWhen wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!
Luis A | Overall ExperienceI received a smaller unit than I reserved. This should have been mentioned during the contracting process.
MELINDA M | First ImpressionsBecca was very helpful.
Dawn W | Online Move InOverall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.
allyson g | First ImpressionsRob and his staff were great to get along with. They were friendly, helpful, and professional. I was very disappointed with our bank card not being able to be used (Chase Bank). We could not do automated billing, because of this. We checked with our bank, and had no issues with it anywhere else. We had to make cash payments twice a month which was awful. The cost of storage was outrageous. The location and accessibility were excellent. I would love to give 5 stars for the friendly staff at this location, but the inconvenience cost me a lot of time and money. Being that this is likely the most expensive storage facility in Newark, it is unacceptable to have those types of issues. I could not in good conscience recommend my friends and family to use Uhaul storage in Newark.
ZACH C | Overall ExperienceA great place to rent a storage unit!!
TONYA H | Overall ExperienceThey have helped me out a lot and I thank you
zach c | First ImpressionsIt took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.
CANDICE S | First ImpressionsMy only complaint is the move-out process approval took too long.
Andrew L | Overall ExperienceThank for are time with uhaul well use this storage again in the future thank u for your time
krista p | Overall ExperienceCost is high
Desiree P | Overall ExperienceHard to find back building. Was confusing at first where to go.
Hannah W | Overall ExperienceWe loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Thank you!
Maria S | Overall ExperienceThank you! We will use you again next summer!
Ryan D | Overall ExperienceAwesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.
Kenneth Y | First ImpressionsDue to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh
William K | Overall ExperienceEveryone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.
anne h | First ImpressionsThe storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!
MICHAEL B | First ImpressionsI appreciated a facility that had climate control for my photos and pictures that needed this type of storage.
Jackie D | Overall ExperienceFacility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.
Eric M | Overall ExperienceThe only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.
emily L | Overall ExperiencePrices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access
Christian H | Overall ExperienceHad some computer issues which took additional time and had to go get cash instead of using my credit card.
SUSAN H | First ImpressionsThey were very friendly and very helpful. I am really glad we chose this location!
Aimee L | First ImpressionsI did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.
Jordan e | First ImpressionsWould have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.
Antone B | Online Move InDo to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.
William K | First ImpressionsI went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing
Lisa B | First ImpressionsLeft college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor
Susan B | Overall Experience🤠
brian b | First ImpressionsNice manager!
Billy M | First ImpressionsIt was a quick process.
Bonnie W | First ImpressionsFolks were helpful. Move went off according to plan with no major problems.
Eric M | First ImpressionsEasy and convenient to use.
Beth H | Overall ExperienceNo comment
Rodney R | Overall ExperienceEveryone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Thank you!
Kim G | First ImpressionsGreat personalized service from the manager. Hes very attentive and got me the best possible deal.
justin r | First ImpressionsThe customer service was awesome they went above and beyond
Melissa B | First ImpressionsThe entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.
Kathryn A | First ImpressionsRob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19
ROGER C | First ImpressionsIf you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.
Jeanne O | Overall ExperienceThis is my second summer using Uhaul in Newark to store my college student’s belongings. Manager goes above and beyond to make sure our storage needs are met.
Nicole E | First ImpressionsFirst unit difficult to open. Immediately changed to second unit without incident.
paul B | Overall ExperienceThe storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.
Mary C | Overall ExperienceI like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful
Travis L | First ImpressionsEnployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.
omar e | Overall ExperienceThe person who check me in was great . Got me in and out in no time.
Bob W | First ImpressionsStephanie and her crew were great.
WILLIAM B | Overall ExperienceIf Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it
Ruth p | First ImpressionsI used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.
DIANA D | Overall ExperienceThe perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Thank You
Darrell J | Overall ExperienceEveryone was very friendly and everything was in a good timly manner
Ranaie S | Overall ExperienceThe young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Thank you.
Jackie D | First ImpressionsGood Job
Ray B | Overall ExperienceThe staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.
ELIZABETH R | First ImpressionsCalled and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.
WESLEY K | Overall ExperienceStephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.
John C | Overall Experienceno comment
TERESA A | Overall Experienceno return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply
Karl W | Overall ExperienceLots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.
Jenny S | Overall ExperienceBuyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.
Kelly c | Overall ExperienceThank you!
Tammy r | Overall ExperienceI never had any problems. Please with the location, staff, and storage area.
STEVEN P | Overall ExperienceI always have had excellent service
MARIE H | ReservationStaff and facility were top notch!
FRED W | Overall ExperienceGood
Nicole E | Overall ExperienceWe were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!
Susan B | Overall ExperienceNo comment don't need one.
dianna b | Overall ExperienceThe customer service is great there!
Donald L | Overall ExperienceEveryone was very nice and eager to help when needed!
natasha c | Overall ExperienceUHaul provided the service I was looking for during the time I was in Ohio
gwenna c | Overall ExperienceAbove average
Adam S | Overall ExperienceThe staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!
Jennifer S | Overall ExperienceHad nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn’t behind on a payment, no comp or apologie. Staff rude.
Robert B | Overall ExperienceI am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.
sarah p | Overall ExperienceStephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.
LINDA P | Overall ExperienceThere should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.
James D | Overall Experience