Customer Reviews for U-Haul Moving & Storage of Newnan

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Newnan

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Robb W. on

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I’ve used this location many times. The staff is always helpful and friendly.

Aaron B. on

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Bruce W. on

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The ease of getting the car trailer and the return to a different UHAUL retailer made this move very easy.

SUSAN A. on

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I am a female, truck broke down on a backroad in Alabama. I called the guy we always rent from told him my cell phone was almost dead and my situation. He was short and rude. Told to call 1800#

John M. on

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Casey C. on

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This was the second drop off place I was given. The first was a car lot that had no employees and was not open. I went after 10 am and waited 30-40 minutes. When no one showed, I called uhaul and was sent to a better location.

Gustavo E. on

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Robert W. on

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Scott B. on

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I turned my truck in on a Sunday after the location closed. I tried to use the internet site recommended and was unable to use it so just used the key drop off. That is the only reason for the 4 stars. Good job on sending me email on Monday to inform me of receipt of the truck.

James W. on

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jennifer C. on

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Rick O. on

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Would be nice if the lockers had a light . Thanks

Shane D. on

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Charles F. on

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The outside of the vehicle was filthy. The inside was clean except for the windshield which was filthy. U-Haul, not this site, made this an unpleasant experience. I used the U-Haul app to make the reservation. I reserved for the Greison Trail, Newnan site. When I completed the reservation (Sunday) the app had me picking up in Stockbridge. I sent a text to the Greison Trail rep to ask for help but had no response. On Monday the app had my pickup site changed to Greison Trail. (Still no word from this mgr.) I arrived at Greison Trail only to be told by the mgr there that I did not have a truck there. I looked at the app and the app had me at Hwy 35 site. My fire took me to the Jefferson St. site to see if they had a truck and could I have the reservation transferred there. They had two trucks but stated their trucks were for local only. The manager stated I had to go to Hwy 34 site but he was kind enough to add 50 miles to my mileage in order to compensate for my extra travel. My tide had left for a doctor appt. thereby causing me to Lyft to the next site costing me $10.32. At the Hwy 34 site I explained to them what all had transpired and they allowed me to use my ordered pads for free. When I was brought the vehicle the outside was filthy. Bugs all over the front and smeared down the sides. Okay, I was using the inside so no big deal, but not, I thought U-Haul’s standards. When driving off it was difficult to see through the windshield because of the filth on the inside of the windshield. I had to stop at a gas station to squeegee both the outside and inside of the windshield. A this happened after my ride (my mother-in-law, no, we did not ride a broom, she is a great mother-in-law!) has ridden from where we moved to, a 4.5 hour ride in order to pick the truck up by 1:00 so I could gather my last load and return the 4.5 hour drive. Each mgr was very nice, the dirty truck and not having correct info made the day very tough......

Clayton L. on

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Good customer service

RICK P. on

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Jabaar F. on

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ray w. on

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Good customer service everytime...

Nathan D. on

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Professional and courteous staff, and the store front was clean and well organized. I'm very satisfied and impressed with the experience

TIA S. on

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Scott S. on

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Daniel T. on

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RICK HARTNETT A. on

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Alexander H. on

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nothing - excellent service

Wanda W. on

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Jamie B. on

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Jesse C. on

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aubrey j. on

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I should not have to bring my own hitch adapter when renting a trailer. I also should not have to purchase an electrical adapter for the trailer lighting when I own one of the most common SUVs(Tahoe) on the market. I will do everything I can to avoid u-haul moving forward.

JOHN D. on

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Friendly professional service

CHARLES Y. on

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Mandy C. on

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Melissa R. on

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Troy M. on

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kellie r. on

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Easy rental

Ron G. on

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Darrell A. on

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Awesome in and out service. Associates were very welcoming and nice.

QWESI L. on

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WILLIAM F. on

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Excellent service. The woman who attended me was great.A staff member quickly fixed a problem with the wiring on my Uhual hitch.

Kenneth K. on

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Wanda W. on

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Keep customer people like the young lady who helped me. She had 100% customer service. Thank you, Mrs. Wanda Washington-Miller

Brian L. on

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Everyone at the Sharpsburg Uhaul location was great to deal with. The online reservation experience could use improvement; Uhaul tried to route me to a different location, and different equipment. inconvenient for me and for the folks at the wrong location.

AUGUSTA C. on

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Richard S. on

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Computer system very slow and was down for quite awhile. It took nearly 45 minutes to get checked out'

James H. on

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Always have a great experience at this center!

JENNIFER A. on

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linda h. on

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Very difficult to find the key drop at the end of the night, also the first time I entered my mileage (and I am 90% sure I entered it right) it said I owed $29,000 which nearly gave me a heart attack! Other than that the customer rep was great, the van was great and things went smoothly!

Duane S. on

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Great service. Fair price, quick service. Possibly can offer the ball and pin with the hitch in the future.

HURLEY H. on

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Good service.

Jamie B. on

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Jade was amazing!

Jack B. on

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Thanks

Jasley D. on

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I have to say, after this whole week of moving my mother out of her five bedroom home, this U-Haul in Newnan has been the best. They were so accommodating to all of the many changes we made through this process. They helped with comparing prices on trucks down to these three U-Box storage units are not big enough. Without this team here in Newnan, I don’t think we would have made it. Thank you all. Typically I don’t do surveys, but I wanted to share how special they made my family and I feel through this move. Thank you all.

jason w. on

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I returned my equipment here by mistake. They were very helpful and understanding

eric r. on

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henry g. on

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The truck needs replacing. The brakes were bad and could be dangerous. We were charged an extra day because we were 36 minutes late. We waited in the parking lot before it was checked in so that could have been that extra time. I will be disputing the charge as when I called the attendant basically didn't care whether I was unhappy or not. I have an equipment rental store and we would never charge for that short of time over. Please call me at 770-560-5293 if need be. I am going to dispute the extra charges on my card if not taken off.

Ralph L. on

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Dennis L. on

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Amari W. on

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Very helpful.

Norman J. on

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FARLENDA G. on

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ralph S. on

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Etsuko J. on

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Tried the self-check-in using the phone. The van was not located where it said it would be. Not even in the same vicinity, so had to walk to the other side to locate the van. The check-in process was smooth until the ID verification step. Had to resubmit a selfie a couple of times and was told not able to verify. A chat mssg came up and responded to see what else I could do to check in online to no response. Luckily the office was still open so I was able to go to the counter but the whole purpose of the self-check-in was to not have to go to the counter. The gentleman at the counter, however, was very pleasant and made the process quick and easy.

Adam S. on

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Truck leaked oil on my driveway.

Allen H. on

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Jeff F. on

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Paul S. on

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i have used this location several times and each time service has been great and equipment clean and ready for use

Perry W. on

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Darwin B. on

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Tim E. on

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Trailer lights wouldn't work. Called roadside assistance and they could get out for an hour and a half. Drove to TN anyway. I called a u-haul center in Hendersonville to get the lights fixed. They told me to bring it in and they could fix it. Drove out of my way, and they told me there was nothing they could do. I would just have to drive it. This issue cost me an hour of time before I left and an additional hour to try to get it fixed. Nothing was done. UGH!!!!

Stephanie R. on

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It was a great experience

Kelley C. on

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This facility is amazing, the staff is efficient and explains what they need before starting your checkin, and the truck return process is different from any I've experienced in the past. You're going to be as pleasantly surprised as I was if you choose this location for moving and/or storage needs.

Christopher B. on

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Staff was very rude and two customers walked out cause when they finally greeted us they were not friendly at all. I also wanna see about what they charged me and why

Stephanie D. on

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Got me in and out of there in the middle of a stressful move where time was short.

Jonathan D. on

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Easy and efficient.

Richard L. on

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Kenneth A. on

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William C. on

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Daniel D. on

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Heather C. on

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patric m. on

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Who doesn't emphasize Am or Pm was told to have it back at three, I said tomorrow ? They said yes so I brought it back at 12:30 pm got charged double for an extra day which is bullshit , swear y’all do that shit on purpose!!!

Kay M. on

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Phone number is not listed. Got this from the Managers business card. 770-252-3032

Marissa M. on

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Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!

Marissa M. on

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Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!

Marissa M. on

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Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!! No suggestions for improvement - perfect!

Daniel T. on

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This was such an easy drop off I was so impressed and appreciated the staff and their friendliness

nancy M. on

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Ron V. on

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TIMOTHY F. on

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holly G. on

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Charles W. on

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Claudia Z. on

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Great facility with easy access and climate control. If we ever need to put our belongings in storage again, we will absolutely look for another Uhaul storage facility again.

Jeffrey C. on

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clifford w. on

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The evening I picked the truck up was interesting. The crew working at the time was hanging out in the bay relaxing. We waited 10 minutes until my wife stuck her head out of the window and they came in. Return was great.

Geonaldo D. on

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Keep the good job!

jessica c. on

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Howard L. on

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Peter M. on

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REGINA E. on

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Everyone single person working at this location on 4-11-19 was very, very courteous, professional and extremely friendly. Thank you U-Haul for recognizing excellence in these individuals.

Philip A. on

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Jesica R. on

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Christopher Hill & his whole entire staff are nothing but amazing people! I look forward to doing business with them in the future. I can’t say anything but absolutely great & Extraordinary things

Emily D. on

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Clifford W. on

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Nothing at this location. Friendly and professional service, quick in and out. Everyone was working hard with smiles.

richard l. on

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James D. on

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Location, employees etc all excellent. The one problem I had was the truck had what seemed to be an exhaust leak. My wife an I ended up with sore throats because of the fumes. We tried everything....windows up, down....a/c on, off. ..nothing helped. Luckily it was only about a 40 mile ride. Please address this for the next customer. Thanks, James Dalton

jim m. on

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Excellent services and staff. Chris went above and beyond in his services

tony w. on

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Excellent customer service!!

Colin E. on

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ROBERT B. on

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Get a big enough truck or trailer. Include things like patio furniture etc when estimating how many rooms to move, and round up.

Randall O. on

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Jerry R. on

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Change the address on their website. Showed 19 Jackson Street in Noonan. The actual address was 3003 East Highway 34

bruce h. on

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Christine P. on

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Sonya L. on

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ryann f. on

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Jacqueline S. on

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CHARLES A. on

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It was fast and everything was Excellent. Yes I would recommend to others. Thanks

William M. on

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Michael S. on

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David A. on

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MICHAEL K. on

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This location was great. However, my online reservation had me picking up equipment @ Peachtree City Self Storage. When I arrived to pick up, the employee told me she has not had a truck at that location for 2 weeks! I was not pleased. I was then re-directed to Newnan for pick up. In addition, although the 15 foot truck that I was provided was clean, the air conditioning was not working. The 986 mile drive from Georgia to Texas was hot and not very comfortable!

steven h. on

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David H. on

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Nothing really. Very friendly team and a well staffed location. I was in and out in little time.

Charles S. on

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The Customer Service is superb at this location. All the staff is very friendly

Hannah T. on

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maryeve b. on

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PAUL B. on

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You should inform your customers that he "guarenteed arrived" date is actually the SCHEDULED arrival date and there will be no attempts to improve on that date. Furthermore you should be very clear that since that "guaranteed arrival date" is actually more than a month out that they will be charged a non-pro-rated monthly charge for boxes just sitting at the U-Haul office waiting for that "guaranteed arrival date" to come. U-Haul will make ZERO attempt to improve on that "guaranteed arrival date."

Stephanie R. on

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The representatives at Uhaul were extremely helpful and thorough with my recent storage rental.

Justin F. on

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I was under the impression that miles were unlimited when I rented this truck, my invoice shows I was quoted 131 miles but I had a .13 cent charge for going over the expected mileage. The .13 cent charge seems like grabbing at straws. Multiple colleagues suggested going with Penske due to the unlimited miles, maybe next time I will go with them to avoid this problem.

Lawrence W. on

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Kevin S. on

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kelvin w. on

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Awesome ??

Ewell M. on

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Very friendly staff

jim M. on

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Chris and his staff were AWESOME. I have stored items in other places and Chris and his staff, and the facilities were the BEST I have ever encountered. Thank you Chris. Jim and Judy Mills

amye s. on

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I received very timely, considerate service from the store manager upon renting a van to haul some furniture I had just purchased. The only improvement I can imagine is to perhaps explain the return policy in more detail. I had trouble with the online return but, even then, the individual answering UHaul’s 800 line was very helpful and provided me with an easy alternative. Great service all around and nice clean vehicle.

Ewell M. on

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Very helpful staff

Keith M. on

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Overall a good , easy and quick process.

Bernard B. on

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I had a very, very disappointing experience. I needed a trailer to pick up my new utility terrain vehicle. The gentleman I spoke with recommended the 6x12 trailer. This was perfect because the utv is 5x9. I picked the trailer up at approximately 9 am before I went to work so that I would have it that afternoon after work. When I went to load my utv onto the trailer, the utv wouldn’t fit through the gate. The gate is less than 5 feet wide. So you’re advertising a 6 foot wide trailer that you can only load vehicles that are less than 5 feet wide. I returned the trailer and was very very very upset that I had to pay for a day of usage for something that I couldn’t use. This is no way to treat a repeat customer!!!!!!!

Daniel M. on

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Brian D. on

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Maybe just spray some more air freshener in the van.

georgie m. on

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Great customer service, easy process.

Francisco P. on

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Great service

Julie E. on

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Staff was efficient and friendly. All areas were clean. I could easily access carts for assistance to move my belongings to the second floor.

Chritilia H. on

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DANIEL M. on

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Eurith R. on

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We only rented the van for an hour or so and it would have helped if we had been "introduced" to the operation features of the van on such things as Mirror Adjustment, Seat Adjustment, A/C Controls, etc. Account Setup on line took a little longer than I thought it should have. Overall, it worked. We're happy with results. A safe ride after all.

MIKE H. on

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Kevin W. on

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Not having 24 hour access without paying extra was annoying several days. Appreciate them working with me originally (no 10x10 available, so gave two 5x10s for same price as 10x10).

HOPE Y. on

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Negil J. on

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alexandra J. on

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OLAMIDE M. on

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My Ubox was delivered expeditiously.

william c. on

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eugene b. on

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William T. on

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It's as good as needs to be or expected. Great service.

David C. on

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johnny k. on

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Great staff!!!!!

Dean D. on

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The wipers on the truck did not work so when it started to rain I had to pull over on the freeway and wait for several hours for the rain to stop! Very unhappy about this. And on top of that the air conditioner did not work either.

Joseph D. on

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rayleaen d. on

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damon j. on

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Darryl C. on

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Good customer service and clean trucks. Everything a customer wants. Well managed facility. I'll use it again in the future when I have the need.

johnny k. on

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N/A

RONNIE A. on

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The customer service was outstanding and the truck was in great condition.

JUAN A. on

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Excellent customer service, staff professional and helpful.

Rick D. on

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The vehicle we rented was somewhat clean. The process for pick up and the return of the vehicle was quick easy.

Harold C. on

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Easy check out process

patty t. on

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A couple customer service agents on the desk need better customer service skills, training. A smile would be nice for starters.

Martin W. on

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Returned on a Sunday at 8:45AM - not open until 9. That's OK - I waited. 5 other people waited as well (I was there first) 2 employees (separate cars) arrived at 9:05 and 9:06AM. Scrambled to get store unlocked, lights on, alarm off, etc while everyone waited. Employees SHOULD have asked 'who's first' but did not. Come on - be on time to work!

Amanda S. on

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Great staff - very helpful! Clean facility! Easy to use and I felt like my things were safe. Well priced and worth the money for your things to be protected. Bonus - helpful carts!

Cor T. on

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Thank you for the Excellent, professional staff, and a clean, secure facility at a very reasonable price.

Margaret S. on

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Didn’t appreciate rat crap in my shed during my whole rental time.

Carl E. on

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Had a storage unit for two years. Price increase per month was ridiculous!! It seemed to go up every other quarter!! I would never recommend or use Uhaul storage again!! The tape sold at Uhaul is tape

Jack P. on

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When I need climate controlled storage again, I will be back!

TROY P. on

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The facility was always clean and the staff always very helpful.

Mary F. on

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Clean, convenient; friendly staff.

Kadee C. on

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We were out by the 26th and you charged us a full month and charged for a bee access card when your employee told us that the cards h and d been malfunctioning and we needed a new one.

Tammi Y. on

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Great experience.

Tammi Y. on

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The customer service at this location was outstanding for a stressful situation. I cannot thank you enough!! Tammi Yates

margaret b. on

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Everyone was so courteous and nice I would do it over and over again in the future

stephanie j. on

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The staff wrre/are "Perfect:!

Valerie R. on

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Very convenient use of facility and helpful staff.

Lisa P A. on

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I understand that this lication puts Rat Traps/Bins in each unit, but they should clean & sweep out units prior to New guest moving in! It's very nasty too see Rat droppings inside units before rentin

Paul B. on

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Always great service from Chris and his team.

James M. on

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terrible, dirty, rat feces in unit, raised rent 2 times on an 8 x 10 unit, we were due $15 credit..only had a 20 dollar bill in drawer and there response was we would have to come back later!!!

Naimah M. on

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Awesome service

Anne C. on

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Very professional, polite and extremely helpful staff. Always cheerful and advised me when asking questions about moving needs. Thank you very much.

brandon w. on

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Great location

henry c. on

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The staff was unwilling to contact your IT department and tell them that I could not pay my rent online. Due to a mistake in one payment a yearly rental was charged & could not be changed. Moved out!

Joseph F. on

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Everything went well. Treated with some of the best Customer service. Will highly recommend to anyone I know wanting some place to store their stuff!!

chris w. on

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staff was friendly,helpful and knowledgeable

Jennifer F. on

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my pod was a pick up and drop off order to my home, but the experience was seamless. The dispatcher kept me informed and was a pleasure each time we spoke.

AL L. on

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Exceptional customer service, so very exceptional, I'm seriously considering submitting an application to join the team. Thank you for the impressive experience.

KATHY M. on

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We had issues with the card not working. All we had to do is call and they came to let us in. Very nice place and helpful people.

Denise K. on

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Fantastic facility. Thank you.

Laura H. on

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Very well maintained, clean. Would use again and highly recommend!

Wesley B. on

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One way move, first month rent free. Clean room. Pleasant workers

susan w. on

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The rates are to high!!!

SERVICE S. on

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Excellent Service

Tiffany T. on

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This location is easy local access for my storage needs. I had an indoor storage unit and the building was always clean and orderly. The staff has been very helpful anytime I've had questions.

Larry S. on

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Facility was clean. Staff were knowledgeable and reservations were very easy.

Carolyn C. on

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Mr Miller was nice and cordial. The price was fair and I would recommend customers to HIS location 24 Franklin Hey Newnan, Ga.

JOHNNY C. on

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Thanks!

susanne m. on

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Very professional and friendly staff.

nathaniel p. on

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Staff was very helpful with solving a minor issue at both facilities in Maryland and Georgia. The driver arrived as promised and was also a great help . Thank you I would definitely recommend

Peter J. on

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I’ve used this location for different services for about 5 years. I’ve always been incredibly satisfied with them!

stephen g. on

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Friendly staff , clean facility,

annette l. on

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This is a wonderful manager and staff, God bless them!

Simone J. on

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Chris is a great manager. Always helpful and promptly rectified any concerns I had.

Donna R. on

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I Ordered a truck at that location and was the Truck would be ready at seven. When I went to pick up the truck I was told that the truck was at another location and it wouldn’t be ready till 10!

Meagan T. on

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I did the u-box self move. The Newman location was great at contacting me when the box arrived to coordinate the pickup of the box.

Vivian S. on

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Availability and service was good😋

elain d. on

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The manager was ALWAYS wonderful!

JOHN D. F. on

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I was a 10+ year customer with previous owner storing sentimental items from two sons who were killed in a tragic car accident. Uhaul took over & raised rent every 6 months. YOU WON! Drove me out! Bye

noreen h. on

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Upon delivering my containers Uhaul left black tire marks all over my pressure washed concrete driveway - I think it should be Uhaul responsibility to clean up my driveway.....!!

Stephanie B. on

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Summer the Ubox driver was wonderful. She was very knowledgeable and helpful. The Uboxes were a perfect solution for storage while we were in between homes.

carrie c. on

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Everyone was helpful and the boxes we used were perfect for the job.

SANDRA D. on

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All is good.

Sandra J. on

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It met all my needs.

martha d. on

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The facilities are clean but the staff is clueless. They have given me incorrect information and I feel like the prices are over the top. They treat customers like they don't really need them.

Toni R. on

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I enjoyed my time of rental of a storage unit , things were clean , office staff always nice. When I rented my moving truck things went very well also. Alresdy recommended it