The outside was very dirty and difficult to see trough and the dirty wind shield.Constance B.
Customer Reviews for U-Haul Moving & Storage of Newnan
Newnan, GA 30265
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Thomas H.
I think it's a great place and great people. I go there at least once a week sometimes more to rent a 5x9 trailer and your literally in and out within 5 minutes or less. Only thing I wish is that there was a way to buy one if there trailers, I love them they are really nice and very heavy duty!!Brian B.
Tried to initial ly give me a truck with engine light on and bald rear tire with a 5 inch gash in side wall that u could pry up and see belt!!! 2nd truck okay, but air conditioning did not work.Perry D.
Customer did not leave a comment.Walter R.
Trailer was not at this location. Had to drive to a different location to pick up my rental. Was told, " I guess they didn't have time to bring it here." ?Mark S.
Aaron my customer service person was excellent!!JOHN M.
Customer did not leave a comment.hunter B.
Customer did not leave a comment.Christopher D.
The engine check light was on but the guy at the counter told me not to worry about it that it was just a CO problem. Both gentlemen I dealt with one on Friday and one this morning were very professional and polite.BEVERLY J.
Customer did not leave a comment.fabrice M.
Customer did not leave a comment.Son L.
Trailer was NOT taken care of. I have rented 3 of these exact trailers from you in the past 4 weeks. The lights had a short, got pulled over by the Georiga State Patrol. When I dropped it off the guy was like... Good thing that you did not act like he care. I was not happy.Clay A.
Nothing. Great service! We love this place..DAVID T.
This cargo van was a godsend! I needed to pick up an item at Lowe's that was too large for my car. Without your rental vehicle i wouldn't have a way to get it home! Thank you Everyone in the store was professional and friendly. Now I know where to go if I run into another situation like this.Cheryl P.
The online return was somewhat confusing. I went through the steps and was led to a 4 step â€œscreenâ€, but it never said that the return was complete, and wouldn't allow me to go back to restart it. I am hoping that it went through.Kimberly S.
Customer did not leave a comment.Cynthia P.
Grayson was super helpful! I have no suggestions for improvement.Jill L.
Customer did not leave a comment.Darryl S.
Everything went wellDavid L.
Customer did not leave a comment.MITCHELL C.
Customer did not leave a comment.kimberly C.
Messed up our drop off location. Had to go back and have it corrected. But it did not correct it in the system. It caused a problem when we went to drop offMark W.
Having a reservation but there was no truck. The nearest available truck was over an hour away.James R.
Customer did not leave a comment.Matt L.
No biggie, the tire pressure sensor warning light stayed on. Other than that, all Good!James H.
Awesome customer service from beginning to end!!!!DEXTER H.
I was charged for cleaning even though the trailer was clean. There was a glitch not allowing me to return the trailer without saying it was dirty please can I get that refund.Michael M.
Can't say more about Lisa and Aaron and the two gentlemen that's helped me Hook up the trailer as well as latch down the car on the dolly.Donald S.
Customer did not leave a comment.TONYA H.
Customer did not leave a comment.Robert C.
EVERYTHING WAS SMOOTH AND EASYJames R.
Customer did not leave a comment.Denny H.
Great and friendly staff. They all hustled to get me in and out fast, we're very friendly and professional. You have a great team at this location.Craig K.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Ruben V.
Customer did not leave a comment.BRANDON M.
Customer did not leave a comment.LISA B.
Customer did not leave a comment.Henry M.
Great people, took very good care forJimmy L.
They need to explain better about the rental and the mileage tracker wasn't showing up on the truck I rented until I returned the truck the dude was like yeah you press this on the truck and they never told me that when renting itMalisha S.
Everyone was very helpful and accommodating. I will definitely return!jane B.
Customer did not leave a comment.Aileen A.
I rented 2 furniture dollys on April 26th, I was charged $29.96. I paid the $29.96 on my debit card on April 26th, the money was taken out of my checking account. The employee didn't mention anything on how they do business. He didn't say when I return the equipment, I was charged another $29.96 when I returned the equipment on the 28th of April. I rented for two days. I told the employee today, 28th, that I paid the $29.96 on the 26th with my debit card. The money was taken out of my checking account on the 26th. On the return of equipment on the 28th, I was told to pay $29.96 again. I told the employee that I paid on the 26th. I showed him ny receipt. Another employee, black male, said they hold the money asxa deposit and once you bring the equipment back, they will release the hold once they receive their money from the bank, then I will get mine back. They already took the money out of my account. I refused to believe these guys and told them I will not give them my debit card fir the bank to take money out of my account again. I gave them my Visa card, they charged $29.96 again to my account. Which totals $59.92, that I paid for dollys rented for $7.00 per day. Not only that, the employee thst waited on me when I first walked in, gave me a price of $44 and some change. I told him I paid the $29.96 on Tuesday the 26th. No employee there and the employee that waited on me, mentioned anything about me paying more money, when I returnedbthe dollys. I have paid twice as much as I been charged. One employee said that I will get my money back once they get their money. I said, you did get uour money when they took mine from my account. He was saying they will hold your money until they being U-haul, gets their money. Doesn't makes sense to me. Today is the 28th, lets see how I will get my money back from two different banks thst don't have any banking transactions that were made at their bank. How would Visa tell my other bank that they were billed, so they can return the $29.96 to me.robert D.
Customer did not leave a comment.michael C.
Nothing - I use this location pretty often and they are the best of the best.James H.
Customer service was helpful and friendlyJohn W.
Worked perfectlyMonte M.
Truck had engine light on when I picked it up but I didn't notice it until I left.Susan S.
Best Uhaul location me and my wife been to. We are definitely coming back soon!Joshua M.
I always enjoy doing business with U Haul at this location. Always very nice and courteous.ROBERT W.
Bright, clean facility. Employees responded quickly to check in truck and were very friendly.Gale O.
The windshield was dirty. The pickup ran great. It smelled like marijuana or some crazy incense. When I was taking my things out I found the source of the smell. Someone had left weed in a folded piece of paper between the seats. I reported it to the agent who then took it out and tossed it.Wilber H.
Customer did not leave a comment.ray R.
Customer did not leave a comment.Esmeralda O.
Customer did not leave a comment.PRISCILLA M.
The check in guy was GREAT!James G.
Great serviceREGINALD F.
Customer did not leave a comment.Saidu I.
Customer did not leave a comment.LaVell R.
Customer did not leave a comment.hugh H.
Customer did not leave a comment.James T.
Customer did not leave a comment.david W.
Customer did not leave a comment.Saferia W.
Customer did not leave a comment.Joseph D.
None. Quick and easy!JAMES G.
Customer did not leave a comment.chantel Y.
I have always had a good reliable and friendly service at this location.David T.
fast easy to rent. good service. thanksMIKE S.
Customer did not leave a comment.Melanie M.
Great experienceReginald F.
Customer did not leave a comment.ralph S.
Customer did not leave a comment.Allen B.
Everything was Great!Linda B.
Customer did not leave a comment.DANIEL S.
Saying that I never rented anything and I called three times to get you guys to correct the email and phone number I would give you a Zero!!! Also I have Jerry Kinnen information not cool.jerry K.
Customer did not leave a comment.chuck K.
Customer did not leave a comment.Barbara N.
One crew didn't want to help with my original request when I walked in - wanted to rent for local only instead of one way. Waited a couple days and got a different person to help who was wonderful.DAVID H.
Customer did not leave a comment.Joel H. | Overall Experience
Customer did not leave a comment.John A.
Customer did not leave a comment.Brayla H.
Customer did not leave a comment.Shai P.
Customer did not leave a comment.James R.
Customer did not leave a comment.Sonya B. | First Impressions
Customer did not leave a comment.Justin A.
Just the inconvenience of having to go so far to get the truck.COCCHIARA B.
Everyone there was excellent, helpful, and knowledgeable!!!!!! I love this location!Jasmine U. | First Impressions
Customer did not leave a comment.Jason L.
Everything was made very easy to deal with. Counter person was helpful and friendly. The van I rented smelled of cigarretes, but we were in a rush so opened the windows and put up with it. Besides that, it was clean,and fairly new. The return was fast and easy as well it.Eva L.
Customer did not leave a comment.RAFAEL V.
Customer did not leave a comment.Gavin A.
Customer did not leave a comment.Barbara N.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Angela J. | First Impressions
The two guys on duty at 9:00am on Sunday, March 27, 2022 who checked me out for the auto transport were totally rude, condescending and generally acted an aâ€”. They rushed through instructing me on how to properly load my vehicle onto the transport. The lead guy's words to me were â€œ there's only three of us here and we're busy. If you want me to help you, hurry up and get goingâ€. This comment came complete with a dismissive hand gesture as if I were a child or a misbehaving pet. My wife and I felt like we were not valued as customers. Their treatment was an insult. If I had the opportunity to cancel and choose a different service, even if it was twice the price, I would have done so based on how I was treated by these two guys.George J.
The gentlemen made this an easy process.GWEN E.
Customer did not leave a comment.Darryl L.
I was late turning in my rental truck and I got charged another full day, so I asked if could just keep it and I was told no but I could rent it again. I called and spoke with a service rep to let them know, I should have been told that I would have to pay another day and I would have just kept it. This place is so unprofessional and I will NEVER use them againMary G.
Customer did not leave a comment.Renwick H.
Customer did not leave a comment.SANDRA S.
Customer did not leave a comment.Keri R. | Online Move In
Customer did not leave a comment.Cherie R.
Quick and easy. Very happy.Darren H.
Customer did not leave a comment.Reginald F.
I reserved a 10 by 5 unit get there put my motorcycle in the openings only 3 ft I measured it so I had to get a 10 x 15 cuz that's all they had it cost me another $70 a month kind of false advertising to meet attend by 5 is really a 10 X 3 entrancewilliam l. | First Impressions
Had my belongings there for 2and half years cause of a move and finally found a home. The prices went up several times during that time. Was not so happy with that! But other than that I was happy with them!Angie G. | Overall Experience
Customer did not leave a comment.Craig J. | Online Move In
Customer did not leave a comment.William L. | Overall Experience
Love itjalil a. | First Impressions
Overwhelming smell of mouth balls in the whole facility. Very toxic I feel like you should not allow moth balls very toxicSHARON B. | Overall Experience
Customer did not leave a comment.JON M. | Overall Experience
Customer did not leave a comment.Teresa C. | Overall Experience
Customer did not leave a comment.Laura B. | Online Move In
Apparently there is a disconnect between Uhaul Corporate and franchise locations. Everything about the unit I reserved through the website was backwards. It was supposed to be a 10x10 indoor unit that was free for the first month...in reality all they had to offer was a 5x10 outside unit for $90. Might use their trucks again but I'll never use their storage.MATTHEW S. | Overall Experience
The agent that attended to me was friendly, courteous and knowledgeable.David A. | First Impressions
I turned in keys and my card in November and you all continued to charge me. My moving company picked up my items and I left the unit. I’ve explained this multiple times to your “customer service “ and no one has helped. They stated I still owe $500. Worst experience ever!BRANDI C. | Overall Experience
An awesome move-in! The staff could not have been friendlier; the were thorough and quick. 1st time storing with U-Haul and will never go anywhere else. Clean, well-lit, easy to find my way around with all the markings, and they provide carts to use. Excellent experience all around!CHRISTOPHER M. | Online Move In
Customer did not leave a comment.SANDRA L. | First Impressions
Customer did not leave a comment.kyle d. | Overall Experience
Customer did not leave a comment.Jim S. | Overall Experience
Customer did not leave a comment.Deidre W. | Online Move In
Price increase was annoying. Also annoying was employees inability to lookup my account using my name or phone number.NICOLE G. | Overall Experience
Converted truck storage..... Lousy doors would not close properly. Forced purchase of lock is rediculous. Rain puddles in front of storage unit making access difficult. Staff poor in customer service......Very poor. Had to call 3 times to verify move out!MARTIN W. | Overall Experience
We had a great experience! Loved the location, well lit interior and exterior, and the ease of loading and unloading.Amy K. | Overall Experience
Customer did not leave a comment.Tiffany P. | Overall Experience
Easy access and a very helpful staffAnthony H. | Online Move In
Never had a problem with u-haul.virgina g. | Overall Experience
Customer did not leave a comment.CHANDLER A. | Overall Experience
Customer did not leave a comment.ACACIA C. | Overall Experience
My stuff was sold under the value of all I had in the unit, my power washer worth 700.00 was in there used twice was worth more than 7 months rent of the unit was sold for 125 bucks. When I would have paid the whole storage amount. Smh.Aja H. | Overall Experience
Customer did not leave a comment.Glenda O. | Overall Experience
Customer did not leave a comment.John D. | Overall Experience
I loved this storage facility. It was always clean and well lit. Also I love love love the convenience it afforded. There are carts and mattress carts on site to assist you with moving your things. Staff were always friendly and attentive. Couldn’t possibly ask for more!!Tyresha T. | Overall Experience
Customer did not leave a comment.Mike H. | Overall Experience
Great staff! Nice facility! We will recommend to anyone who asks us about the place!STEVEN H. | First Impressions
Customer did not leave a comment.WILLIAM T. | Overall Experience
Things were fine for the duration, but for example when I was checking out/ moving out, 3 employees were just sitting in lobby, one half awake, if I was a new customer I would not use your business as it’s super unprofessional having someone basically asleep in the lobby and wasn’t even bothered customers were seeing so, something needs to change.MELANIE N. | Overall Experience
Customer did not leave a comment.William B. | First Impressions
Customer did not leave a comment.akia o. | First Impressions
Customer did not leave a comment.Todd C. | First Impressions
Customer did not leave a comment.laura c. | First Impressions
Customer did not leave a comment.sandy s. | Overall Experience
This was the 2nd Storage Unit I had reserved from this location. (2nd unit at this location. First time was EXCELLENT service etc.). The facility had rented the unit out from under me and when we arrived it wasn't available. While the owner/operator Chris did a great job getting us the same rate for a larger outdoor unit to compensate for the indoor climate controlled unit we had reserved, all of our furniture and electronics were covered in a thick layer of Georgia's famous yellow-green pollen and dust when we accessed it to clear it out this weekend. This was very unfortunate and has required several hours of cleaning everything before bringing it into our newly constructed home. Other than that, the rental, price and consistency of the payment process and smooth checkout were painless and simple.Brian M. | Overall Experience
I made a reservation for a 10x10x12. I stopped by just to make sure everything was in place. They told me the 10x10x12 was no longer available and if I wanted the 10x10x10 I need to rent it now a week and a half before I needed it or it will be gone. I guess you don’t honor the reservations. I had called a week before to change the date I needed the 26ft truck and they didn’t even have that.Russell T. | First Impressions
When I need a unit for a short period, I always choose this location. The manager is knowledgeable. The only downfall would be the cleanliness, the community section was always junky and full of broken furniture. The outside bathroom needed attention. Finally, the trashcan by the exit door was never emptied. I will be back the next time I need a short-term unit. Thanks!STEPHEN S. | Overall Experience
Customer did not leave a comment.Tonya H. | First Impressions
Customer did not leave a comment.JASON S. | Overall Experience
It was good aside from some of my stuff having mold on it which I was not happy about.Latoia F. | Overall Experience
Customer did not leave a comment.Angela W. | Online Move In
Exceptionally clean and well managed!Jody N. | Overall Experience
Customer did not leave a comment.mary ann n. | Overall Experience
Customer did not leave a comment.Julia B. | First Impressions
Very poor customer service rude people always a problem to contact them always a issue to pay my unit or paying extra money late fees them always contacting my ex husband knowing it was court orderd it was my unit I believe he took items out or the staff did alot of things broken an wasnt when they went in thereShavawnia V. | Overall Experience
Customer did not leave a comment.james w. | Overall Experience
The staff is very knowledgeable and friendly. I would highly recommend their facility.James V. | Overall Experience
Customer did not leave a comment.Jamie H. | Online Move In
Customer did not leave a comment.patricia h. | Overall Experience
Customer did not leave a comment.Eric S. | Online Move In
I like the security and elevator. I dont like that you charge extra for 24hr access. When you work and off shift 12hr job you need 24hr access but its not worth $10 extra. I wish you gave a military and first responder discount. Im a veteran and i also am a hospital worker.wayne c. | First Impressions
Customer did not leave a comment.Dallas K. | First Impressions
Both outdoor storage units leaked and damaged some of my items. When I informed UHaul, they said they would inform the manager and I was never contacted for follow up. The computer system at UHaul is horrible. When I first rented the units and set up my online account, UHaul's system linked my account to an old account ten years old, including an old credit card, which it then tried to run for auto pay and of course failed. I was then charged late fees, & a delinquent letter was sent in the mail to my MOTHER'S address THREE states away. When I went to UHaul to correct these issues, they apologized and admitted that their computer systems were horrible. They removed the late fees, but it should have never happened in the first place.MATTHEW B. | Overall Experience
Customer did not leave a comment.lindsey j. | Overall Experience
Customer did not leave a comment.Paul J. | Online Move In
No CommentsJOSE G. | Overall Experience
This location has always been able to help me whether storing items long or short term, as well as with moving needs.Laura H. | Overall Experience
Customer did not leave a comment.Jennifer M. | Overall Experience
People dirty up the bathroom real bad...but the staff amd everything else is great. They always helped me out a lot amd I greatly appreciate them. I still have to rate them as excellent.JODY L. | Overall Experience
Customer did not leave a comment.karen s. | Overall Experience
Customer did not leave a comment.Ken M. | First Impressions
Employees are rude and not helpful at all.Sherard A. | Overall Experience
Customer did not leave a comment.frank c. | Overall Experience
Customer did not leave a comment.kyu l. | Overall Experience
Customer did not leave a comment.DONALD J. | Overall Experience
Customer did not leave a comment.Derrick T. | Overall Experience
Customer did not leave a comment.ANDREA H. | First Impressions
Customer did not leave a comment.Kerri H. | Overall Experience
Customer did not leave a comment.Charles E. | First Impressions
Customer did not leave a comment.CYNTHIA R. | Overall Experience
Truck was very clean and well maintained other then the damage from rentersDustan B. | First Impressions
Great people and very helpfulMike H. | First Impressions
Made a late payment. Two weeks afterwards the lock was still on. I had to tell them to take the lock off. I think that should have been checkedangela a. | Overall Experience
Customer did not leave a comment.priscilla g. | Overall Experience
Customer did not leave a comment.steven s. | Overall Experience
Customer did not leave a comment.Duane S. | First Impressions
Customer did not leave a comment.CYNTHIA R. | First Impressions
Customer did not leave a comment.Janeth M. | Overall Experience
Called several times. Wait time 10-15 minutes. Last call was on hold for 38 minutes. No one ever picked up. Was still on hold when i walked in building. Girl at counter was on her cell. No one in line when i arrived. Brought this issue up with management. Other employees were great!Virginia A. | First Impressions
Customer did not leave a comment.BILLY H. | First Impressions
Customer did not leave a comment.Timothy D. | Overall Experience
You are truly renting a uhaul truck with a lock on it for. 200 buckssharon l. | First Impressions
Customer did not leave a comment.stephen m. | Overall Experience
Customer did not leave a comment.Cherrise C. | Overall Experience
I have rented here before. The facility is very clean, convenient, has many carts, and staff are always friendly and helpful.Laura H. | First Impressions
Customer did not leave a comment.CYNTHIA R. | First Impressions
Customer did not leave a comment.KENYA Q. | Overall Experience
Customer did not leave a comment.JASON S. | First Impressions
Customer did not leave a comment.jude C. | Overall Experience
Always a pleasure working with your staff. They are knowledgeable and courteous. Good to see familiar faces over the years.Michael S. | First Impressions
Customer did not leave a comment.KARL M. | Overall Experience
Customer did not leave a comment.William C. | Overall Experience
Customer did not leave a comment.Andrea W. | Overall Experience
The reason for my average experience, my 3pcs leather sectional with a dual recliner and sofa bed was stored in the very front of the storage unit along with a few more items. When I went to get my stuff the were badly molded. Called the insurance Co, all the say was there wasn’t any leak & they denied my claim. Uhal will not do anything for me either. Chris - regional manager- newnan, ga. My lost $3000.00.Chandra H. | Overall Experience
Customer did not leave a comment.Lacy J. | Overall Experience
Very happy, except for the locker next to ours had nasty smelling stuff in theirsLisa G. | Overall Experience
Customer did not leave a comment.George W. | First Impressions
Customer did not leave a comment.angelita r. | First Impressions
My daughter’s home was severely damaged by the tornado that hit our area. The staff was so kind and took care of our needs. Very much appreciated!susan b. | First Impressions
Customer did not leave a comment.Vinnie W. | First Impressions
Customer did not leave a comment.Timothy D. | First Impressions
Customer did not leave a comment.Misty m. | Overall Experience
The lady that assisted me (I believe her name is Gina) was extremely helpful! I was flustered and did not have a reservation for a storage unit so I was nervous about my move last minute move... But she was extremely kind and went out of her way to help us get everything accomplished in a timely fashion. Exemplary customer service, thank you!NICOLE G. | First Impressions
Great experience, with the exception of having some difficulty online finding my unit to pay online. Other than the the tech issues my experience was a great one.Christina K. | Overall Experience
Customer did not leave a comment.Amanda H. | First Impressions
Customer did not leave a comment.Aneshia W. | Overall Experience
I moved into the storage on a Sunday afternoon late in the day when it was soon to be time for the associates to go home. The trash cans in the storage building could have used some taking out, but again, it was around quitting time and I know how it feels to be ready to get off work! Other than the trash cans being full, everything else was clean as a whistle and looked great!Laryssa S. | First Impressions
Customer did not leave a comment.Sara H. | Overall Experience
After speaking with a person on the phone and deciding which unit would be best for me when I got to the location the unit I thought I was getting wasn't available and too the truck I was renting for the day had already been taken. There was no mention I had to pick it up at a specific time. I've had this happen with other storage facilities as well. Not sure why....I did get another truck and to I didn't realize there was going to be an added charge for mileage. It needs to be pointed out during my conversation.Doreen P. | First Impressions
Great experience!JAMES M. | Overall Experience
Nicely done, would use again!john n. | Overall Experience
Customer did not leave a comment.RANDY M. | Overall Experience
Customer did not leave a comment.JOHN T. | Overall Experience
Customer did not leave a comment.Scott A. | Overall Experience
Michaela at the Peachtree City location was awesome! Very helpful and went out of her way to take care of our needs! The units are also nice, and the rest of the staff for both my moving vehicles and storage Units were great as well!JAMES M. | First Impressions
Staff are very professional and helpful.Derrick T. | First Impressions
Customer did not leave a comment.MICHAEL H. | First Impressions
Customer did not leave a comment.Douglas B. | Overall Experience
Customer did not leave a comment.TaShondrea M. | Overall Experience
Great service! Only suggestion is a key card drop box for when you move out. It was just a tad annoying having to go back to the office just to drop off a card. Thanks for the help everyone! I always recommend you guys.Adam P. | Overall Experience
Customer did not leave a comment.james f. | Overall Experience
I’m so frustrated. Came in a few weeks ago and thought I had reserved a 10x10 unit for sometime this month. Came in yesterday to move from my 5x5 to 10x10 and was told “no, you don’t have a reservation and we don’t have any available. 🙁 Also was told you don’t keep a waiting list for 10x10’s.Jody N. | First Impressions
Customer did not leave a comment.Ginger K. | First Impressions
Customer did not leave a comment.SANDRA R. | First Impressions
Everyone here is always so nice! Keep up the great work!!!Kelly B. | Overall Experience
Some evidence of mice in the storage unit, but there are traps/poison stations throughout the facility, otherwise a clean and safe buildingAndrew E. | Overall Experience
Initially wanted to rent for only a year but life happens. Now after 2 and a half years I was sad to say goodbye to “my” storage unit. This place is sparkling clean, ppl are super friendly, and very patient as my storage needs changed several times and they were able to accommodate them. Highly recommend!Laura H. | Overall Experience
Customer did not leave a comment.Joshua O. | Overall Experience
Customer did not leave a comment.PATRICIA K. | First Impressions
Customer did not leave a comment.Earl S. | First Impressions
Customer did not leave a comment.Melissa L. | Overall Experience
Customer did not leave a comment.TaShondrea M. | First Impressions
My only complaint with u haul Newnan is about a single employee. All agents were busy when I arrived, so I was waiting. This young lady came in to start her shift, she had a thin T shirt with no bra and house slippers, she clocked in and went outside in the shop area and sat down and started smoking. She was still there smoking and talking on her phone after I unloaded a truck and checked out. So I asked another employee about her and what her job was. I was told she had the same job as the rest of the folks at the counter. Why she chose to go outside and smoke instead of helping me while I was in line I do not know. She seemed extremely comfortable ignoring your customers so this tells me she does this quite often. Her dress was completely unacceptable for public work. Her work ethic would get her fired if she worked for me. You are really being unfair to your other employees by allowing this employee to act like this. All your other folks were very professional and very helpful and working their butts off, I feel pretty confident you know exactly who I am talking about and I hope that you address it.JAMES G. | First Impressions
Customer did not leave a comment.rae b. | Overall Experience
Very helpful showing us to storage locker and in the return of our rental equipment.Skipper H. | Overall Experience
Customer did not leave a comment.LISA M. | First Impressions
Customer did not leave a comment.Adam P. | First Impressions
Customer did not leave a comment.Johnny E. | Overall Experience
Customer did not leave a comment.karen m. | Overall Experience
The best climate control storage unit ever!! Customer service is always amazing, my one stop shop for moving. Especially this particular location.Tenisia M. | Overall Experience
The cleanest U-Haul location I've ever been to. Great job guys!!!!!alba t. | Overall Experience
Good service at the desk and unit was clean and well lit.wesley b. | Overall Experience
Customer did not leave a comment.Stephanie R. | Overall Experience
The only issue that I had was the credit card I used for payments always seemed to change and I was always charged late fees and I got tired of paying them. That is the main reason that I shut the account down. I felt I was being ripped off every time a payment was due.DONALD C. | Overall Experience
Customer did not leave a comment.Ginger C. | Overall Experience
Customer did not leave a comment.Robert P. | Overall Experience
The manager there was super friendly and helpful, both with teaching the guy checking me in, and also showing me everything with the storage unit. Great customer service.Scott A. | First Impressions
Great staff, great location. The storage area was nice, clean and spacious. No issues at all with the processSara H. | First Impressions
Professional and attentive, I appreciated how they cared enough to help me decided my choice in rental storage.SHARON P. | First Impressions
Customer did not leave a comment.JON M. | First Impressions
Customer did not leave a comment.Kavian B. | Overall Experience
Customer did not leave a comment.dolores h. | Overall Experience
Because my things are filled with mold and bugs and rats , red ants who knows what happened I don’t but my things look weathered like they were out elements why should I pay for storage that has my things looking like this ? 1400 + dollars wasted because I need new things my clothes shoes toys my life, and your not willing to help because I didn’t pay more WOW thank you !Lillian M. | Overall Experience
Staff friendly and professionalWillie T. | Overall Experience
Customer did not leave a comment.wes h. | Overall Experience
Several inexperienced staff. Reservation not handle properly. Took 1 hour to get lock off. Overcharged for staff error. TruvkEllen G. | Overall Experience
Customer did not leave a comment.Cary W. | Overall Experience
Customer did not leave a comment.Barbara A. | Overall Experience
The staff is amazing! They are very friendly and helpful. If I ever need another storage unit or truck I will be back. Thank you all so much for making my experience fantastic!😁👍🏾Eletrica M. | Overall Experience
Customer did not leave a comment.pamela w. | Overall Experience
Very friendly staff and very helpful... I would use this location again!!! Fabulous Service!!!!lennell g. | Overall Experience
The staff is very helpful and accommodating.dave m. | Overall Experience
Staff was awesome!Douglas B. | First Impressions
I think our sales rep must be new, there were a few hiccups but they were quickly addressedSabrina R. | First Impressions
Very pleasant experience and the staff really understands customer service. Thank you!Harold E. | First Impressions
Jade was very nicetammy g. | First Impressions
Customer did not leave a comment.Ronald C. | Overall Experience
Customer did not leave a comment.Heather G. | First Impressions
The facilities and location is a 5. The staff tries hard, but at a 3 with wanting to show effort but not getting the big picture. (Like making me walk back and forth in a process when it could be one trip if they just came with me. (Truck rental. ) Then a 1 Star on professionalism. While a 5 and 3 when working with me directly, they are awful when they think they are not being watched. Yelling names at each other scroll lot, etc. they need to be professional the whole time on the clock.JEROME C. | Overall Experience
Great service.Jason G. | First Impressions
The only things I dislike the Uhaul. My son is in Military, And he currently station at Fort Bragg. He had an order to Deploy to Korea. My son asked me to helped him to find A storage unit, so he can move his family home while he deployment. I rent a unit for him on March 7, how every with all Corona viral going on, his deployment got Cancel, I had to cancel the unit the 20th and asked if I can get my refund back, and was told I couldn't get my money back. I just think since we never had a chance to move, none of all stuffed into a storage unit. Since my son is seeing our great National, I was hopeful that the company would consider refunding back to me!linda l. | Overall Experience
Customer did not leave a comment.VALERIE A. | Overall Experience
The entire staff was very friendly and helpful. Explained everything very thoroughly and did a superb job of making a stressful move so much easier! Superb staff!!STEPHEN M. | First Impressions
NAMARCEL B. | Overall Experience
Seems to be very well run!derrick c. | Overall Experience
Worked out great for us....James B. | Overall Experience
Very helpful and professionalTim B. | First Impressions
Thank you.Everett G. | Overall Experience
It was hard to pull up and down the door. Please fix door 139.Conswella T. | Overall Experience
Excellent experience.rhonda n. | Overall Experience
excellent facility & staffjennifer w. | Overall Experience
Storage to small and location not great but gave me free move in price really to high on what they gave me had to get another storage , friendly people until I had this issue I shouldn’t have to payLillian M. | First Impressions
From start to end of my moving process u/ haul helped me get it done. ThanksJeff b. | Overall Experience
Y’all would have been perfect if y’all didn’t charge so much for mileage and or be little more considerate with how much it is! But the people were nice.Ashley S. | First Impressions
This facility is well-maintained and the staff is very friendly. I felt safe at the facility and did not have any worries about my belongings in storage.Kimberly B. | Overall Experience
Service was great! I would definitely rent again at this location.Alba T. | Overall Experience
Jade and Chris are the best!Deborah S. | Overall Experience
Very nice staff, clean facility, plenty of carts including mattress carts, even able to borrow a dolly if needed. I’ve used many storage places over the years, but never U-Haul... this is better.John K. | First Impressions
They always worked with me and were extremely helpful!!Libby H. | Overall Experience
Great customer service and staff was very friendly and helpful.darren w. | Overall Experience
No commentsEwell M. | Overall Experience
Very courteous serviceJames M. | First Impressions
We had a unit next to a person that stored a high amount of dog food in their unit. Do to dog food stored next door we continually had rats, and baby rats that ruined our belongings due to urine/fecesBonnie W. | Overall Experience
Excellent, friendly, knowledgeable, helpful, and swift service.Rita Y. | First Impressions
no additional commentPhillip S. | Overall Experience
I did see mouse droppings from time to time. But other than that it was a good place. Dry , clean and safe.Carol S. | Overall Experience
UHaul Storage is the only place I will store my things into. Everything about it was on point. I have referred several people to UHaul and I know they will like it as well. Thanks!Marie C. | Overall Experience
I am a female, truck broke down on a backroad in Alabama. I called the guy we always rent from told him my cell phone was almost dead and my situation. He was short and rude. Told to call 1800#SUSAN A. | First Impressions
Would be nice if the lockers had a light . ThanksRick O. | First Impressions
Friendly professional serviceJOHN D. | First Impressions
Easy rentalkellie r. | First Impressions
Good service.HURLEY H. | Overall Experience
Jade was amazing!JAMIE B. | First Impressions
It was a great experienceStephanie R. | Overall Experience
Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!Marissa M. | Overall Experience
Shirley, Shelia and the staff are amazing - very competent and polite, helpful and dependable. Excellent customer service!!Marissa M. | Overall Experience
.TIMOTHY F. | Overall Experience
Great facility with easy access and climate control. If we ever need to put our belongings in storage again, we will absolutely look for another Uhaul storage facility again.Claudia Z. | Overall Experience
Christopher Hill & his whole entire staff are nothing but amazing people! I look forward to doing business with them in the future. I can’t say anything but absolutely great & Extraordinary thingsJesica R. | Overall Experience
The representatives at Uhaul were extremely helpful and thorough with my recent storage rental.Stephanie R. | First Impressions
Very friendly staffEwell M. | First Impressions
Chris and his staff were AWESOME. I have stored items in other places and Chris and his staff, and the facilities were the BEST I have ever encountered. Thank you Chris. Jim and Judy Millsjim M. | Overall Experience
Great customer service, easy process.georgie m. | First Impressions
Staff was efficient and friendly. All areas were clean. I could easily access carts for assistance to move my belongings to the second floor.Julie E. | First Impressions
Not having 24 hour access without paying extra was annoying several days. Appreciate them working with me originally (no 10x10 available, so gave two 5x10s for same price as 10x10).Kevin W. | Overall Experience
My Ubox was delivered expeditiously.OLAMIDE M. | Overall Experience
Great staff - very helpful! Clean facility! Easy to use and I felt like my things were safe. Well priced and worth the money for your things to be protected. Bonus - helpful carts!Amanda S. | Overall Experience
Thank you for the Excellent, professional staff, and a clean, secure facility at a very reasonable price.Cor T. | Overall Experience
Didn’t appreciate rat crap in my shed during my whole rental time.Margaret S. | Overall Experience
Had a storage unit for two years. Price increase per month was ridiculous!! It seemed to go up every other quarter!! I would never recommend or use Uhaul storage again!! The tape sold at Uhaul is tapeCarl E. | Overall Experience
When I need climate controlled storage again, I will be back!Jack P. | Overall Experience
The facility was always clean and the staff always very helpful.TROY P. | Overall Experience
Clean, convenient; friendly staff.Mary F. | Overall Experience
We were out by the 26th and you charged us a full month and charged for a bee access card when your employee told us that the cards h and d been malfunctioning and we needed a new one.Kadee C. | Overall Experience
Great experience.Tammi Y. | Overall Experience
The customer service at this location was outstanding for a stressful situation. I cannot thank you enough!! Tammi YatesTammi Y. | Reservation
Everyone was so courteous and nice I would do it over and over again in the futuremargaret b. | Overall Experience
The staff wrre/are "Perfect:!stephanie j. | Overall Experience
Very convenient use of facility and helpful staff.Valerie R. | Overall Experience
I understand that this lication puts Rat Traps/Bins in each unit, but they should clean & sweep out units prior to New guest moving in! It's very nasty too see Rat droppings inside units before rentinLisa P A. | Overall Experience
Always great service from Chris and his team.Paul B. | Overall Experience
terrible, dirty, rat feces in unit, raised rent 2 times on an 8 x 10 unit, we were due $15 credit..only had a 20 dollar bill in drawer and there response was we would have to come back later!!!James M. | Overall Experience
Awesome serviceNaimah M. | Overall Experience
Very professional, polite and extremely helpful staff. Always cheerful and advised me when asking questions about moving needs. Thank you very much.Anne C. | Overall Experience
Great locationbrandon w. | Overall Experience
The staff was unwilling to contact your IT department and tell them that I could not pay my rent online. Due to a mistake in one payment a yearly rental was charged & could not be changed. Moved out!henry c. | Overall Experience
Everything went well. Treated with some of the best Customer service. Will highly recommend to anyone I know wanting some place to store their stuff!!heather b. | Reservation
staff was friendly,helpful and knowledgeablechris w. | Reservation
my pod was a pick up and drop off order to my home, but the experience was seamless. The dispatcher kept me informed and was a pleasure each time we spoke.Jennifer F. | Overall Experience
Exceptional customer service, so very exceptional, I'm seriously considering submitting an application to join the team. Thank you for the impressive experience.AL L. | Reservation
We had issues with the card not working. All we had to do is call and they came to let us in. Very nice place and helpful people.KATHY M. | Overall Experience
Fantastic facility. Thank you.Denise K. | Overall Experience
Very well maintained, clean. Would use again and highly recommend!Laura H. | Overall Experience
One way move, first month rent free. Clean room. Pleasant workersWesley B. | Overall Experience
The rates are to high!!!susan w. | Overall Experience
Excellent ServiceSERVICE S. | Overall Experience
This location is easy local access for my storage needs. I had an indoor storage unit and the building was always clean and orderly. The staff has been very helpful anytime I've had questions.Tiffany T. | Overall Experience
Facility was clean. Staff were knowledgeable and reservations were very easy.Larry S. | Reservation
Mr Miller was nice and cordial. The price was fair and I would recommend customers to HIS location 24 Franklin Hey Newnan, Ga.Carolyn C. | Reservation
Thanks!JOHNNY C. | Overall Experience
Very professional and friendly staff.susanne m. | Overall Experience
Staff was very helpful with solving a minor issue at both facilities in Maryland and Georgia. The driver arrived as promised and was also a great help . Thank you I would definitely recommendnathaniel p. | Overall Experience
I’ve used this location for different services for about 5 years. I’ve always been incredibly satisfied with them!Peter J. | Overall Experience
Friendly staff , clean facility,stephen g. | Overall Experience
This is a wonderful manager and staff, God bless them!annette l. | Overall Experience
Chris is a great manager. Always helpful and promptly rectified any concerns I had.Simone J. | Overall Experience
I Ordered a truck at that location and was the Truck would be ready at seven. When I went to pick up the truck I was told that the truck was at another location and it wouldn’t be ready till 10!Donna R. | Overall Experience
I did the u-box self move. The Newman location was great at contacting me when the box arrived to coordinate the pickup of the box.Meagan T. | Overall Experience
Availability and service was good😋Vivian S. | Overall Experience
The manager was ALWAYS wonderful!elain d. | Overall Experience
I was a 10+ year customer with previous owner storing sentimental items from two sons who were killed in a tragic car accident. Uhaul took over & raised rent every 6 months. YOU WON! Drove me out! ByeJOHN D. F. | Overall Experience
Upon delivering my containers Uhaul left black tire marks all over my pressure washed concrete driveway - I think it should be Uhaul responsibility to clean up my driveway.....!!noreen h. | Overall Experience
Summer the Ubox driver was wonderful. She was very knowledgeable and helpful. The Uboxes were a perfect solution for storage while we were in between homes.Stephanie B. | Overall Experience
Everyone was helpful and the boxes we used were perfect for the job.carrie c. | Overall Experience
All is good.SANDRA D. | Overall Experience
It met all my needs.Sandra J. | Overall Experience
The facilities are clean but the staff is clueless. They have given me incorrect information and I feel like the prices are over the top. They treat customers like they don't really need them.martha d. | Overall Experience
I enjoyed my time of rental of a storage unit , things were clean , office staff always nice. When I rented my moving truck things went very well also. Alresdy recommended itToni R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!