Customer did not leave a comment.LAUREN S.
Customer Reviews for U-Haul Moving & Storage of Newnan
Newnan, GA 30265
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James L.
Customer did not leave a comment.WARREN O.
Customer did not leave a comment.ALVICTOR H.
Customer did not leave a comment.Angela W. | Online Move In
Customer did not leave a comment.ALVICTOR H.
Exceptionally clean and well managed!Jody N. | Overall Experience
Personnel were prompt & helpful & I didn't have to wait; picked up vehicle quickly with 3/4 tank of gas & drop off was a breeze.MARY R.
Customer did not leave a comment.DAVID W.
Overall good experience.James S.
Customer did not leave a comment.mary ann n. | Overall Experience
Customer did not leave a comment.DAVID M.
We were very pleased with the customer service of your staff and the condition of the van.Derek G.
Customer did not leave a comment.Julia B. | First Impressions
Customer did not leave a comment.Julia B.
Very poor customer service rude people always a problem to contact them always a issue to pay my unit or paying extra money late fees them always contacting my ex husband knowing it was court orderd it was my unit I believe he took items out or the staff did alot of things broken an wasnt when they went in thereShavawnia V. | Overall Experience
Customer did not leave a comment.Richard S.
Customer did not leave a comment.kathleen B.
Customer did not leave a comment.WILLIE S.
Customer did not leave a comment.EDGAR V.
See less drop off using the app and the location had easy parking for returning the vehicle after hours.James M.
After personally visiting 3 locations I finally found a car towing trailer in Newnan. I was told that the other two locations had what I needed a car tow bar but after driving over to them I was told they did not have a car tow bar or a car towing trailer. We ended up at Newnan and he had a car towing trailer at $15 more than the bar but we had to take it. The young lady at the reception doing our paperwork had absolutely NO customer service and attitude made us feel we were bothering her doing business there. Fortunately the manager assisted us with the final hook up and he was very pleasant & helpful.ARNOLD G.
Customer did not leave a comment.RENALDO W.
Some of the side lights were not working on the trailer. All the rear worked fine. During the day side lights are no big deal, but when you're towing at night it gives you the peace of mind that others can see you better.Daniel L.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.james w. | Overall Experience
The staff is very knowledgeable and friendly. I would highly recommend their facility.James V. | Overall Experience
Customer did not leave a comment.SABRA D.
Everyone was very nice and polite. I would definitely rent from them again.BOBBI C.
I was not informed that the movers that I hired from Uhaul were responsible for spilling paint at my storage facility. The damages should have been reported to me which I would have in turn reported to them but I was not made aware of it. Otherwise I would have informed the front desk of the damages caused there. I am working with them to rectify this but as seriously disappointed at the handling of this. This is unacceptable and has caused me a great deal of embarrassment and has tarnished my reputation with the company. They should have informed me. The company has now accusing me of abusing their facility and even threatened to cancel my unit. This is not good business.NAHJERAH B.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Jamie H. | Online Move In
Customer did not leave a comment.David M.
Customer did not leave a comment.patricia h. | Overall Experience
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Eric S. | Online Move In
Customer did not leave a comment.Geoffrey M.
Great staffCHARLES S.
I like the security and elevator. I dont like that you charge extra for 24hr access. When you work and off shift 12hr job you need 24hr access but its not worth $10 extra. I wish you gave a military and first responder discount. Im a veteran and i also am a hospital worker.wayne c. | First Impressions
Been here twice to rent trucks and both times the ladies at the desk were very rude. Any questions i'd ask the lady would roll her eyes like I was completely inconveniencing her. I don't understand why a company would allow this kind of behavior to exist in there company.TERRY M.
Customer did not leave a comment.LEWIS O.
Customer did not leave a comment.SARAH M.
I just wanted you to know that I really appreciate your service I would definitely let my family and friends you can always count on you. Thanks AgainADAM M.
Easy completion and return of equipmentKEITH C.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Donna C.
Customer did not leave a comment.henry B.
a little disappointed with the agent. very unfriendly. Ask about renting a car tow trailer and was told against policy to rent and return to the same location. I asked could you check in the area and see if another location has one and we can return it at this location and was told I'd have to call them my selfANTHONY V.
Nathan was very kind and helpfulCYNTHIA G.
Customer did not leave a comment.WARREN O.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Dallas K. | First Impressions
Loved the Customer service, was very helpful and they was very friendly, took their time to explain any questions that I had. I wish U- Haul would have a drop off location that may be closer , but overall it was a good experienceARDRAYER B.
Customer did not leave a comment.HASSAN M.
Fast friendly service and needed car hauler trailer on hand and ready to go , great job ! Thank you !CHARLES S.
Have extra trucks available. I had to go to 2 different locations to get my rental and still wasn't able to get the same equipment I had reserved. Have someone available to bring rental to a convenient location if backup equipment is far away.CODY H.
Customer did not leave a comment.KELLIE W.
Ensure that what I ordered was actually what I should have received. I was substituted a car tow dolly for a full car trailer. The store personnel has a few weak links.ROBERT M.
Customer did not leave a comment.WILLIE M.
Customer did not leave a comment.LINDA R.
Customer did not leave a comment.BERT L.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Marie S.
Customer did not leave a comment.JACKIE W.
Customer did not leave a comment.Joe G.
Customer did not leave a comment.CARL J.
Both outdoor storage units leaked and damaged some of my items. When I informed UHaul, they said they would inform the manager and I was never contacted for follow up. The computer system at UHaul is horrible. When I first rented the units and set up my online account, UHaul's system linked my account to an old account ten years old, including an old credit card, which it then tried to run for auto pay and of course failed. I was then charged late fees, & a delinquent letter was sent in the mail to my MOTHER'S address THREE states away. When I went to UHaul to correct these issues, they apologized and admitted that their computer systems were horrible. They removed the late fees, but it should have never happened in the first place.MATTHEW B. | Overall Experience
Good Vehicle.Gamini B.
Customer did not leave a comment.lindsey j. | Overall Experience
Two of my three storage units I have rented there have leaked water and ruined some of my furniture. The last moving truck I rented there was dangerous to drive because it swerved to the right when braking and the headlights were extremely dim at night.MATTHEW B.
The staff is always helpful and gets me on the road quickly. It's the only place I rent from.WILLIAM F.
Customer did not leave a comment.THOMAS M.
Kind and helpful staff! The place is clean and organized. Their prices are the best of any place around!MERILL C.
Very friendly and speedy service!Patricia W.
Customer did not leave a comment.eda C.
Customer did not leave a comment.Dennis G.
The gearshift knob was so loose I was afraid it was going to fall off the steering column.REGINA W.
Great service and friendlyCHRISTOPHER B.
Customer did not leave a comment.Rebecca S.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.randy K.
Customer did not leave a comment.FARRAH M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.margret P.
Customer did not leave a comment.Don C.
Customer did not leave a comment.Paul J. | Online Move In
Very simple and fast. Staff was very friendly. No issues.WADE W.
Not anything!!Clyde B.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.TERRIE H.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.ROBERT B.
The app check-in was terrible, I had to fill-in the information twice, and on some spaces three times. Finally walking into the store. Very nice personnel and facility.SAMUEL J.
Customer did not leave a comment.Melissa L.
Thank you for easy extension of rental and accommodations during a super tough move without help!Jc C.
Have rented here 6 times and each time was excellentTHOMAS C.
Truck's A/C wasn't working. When we reported it to one of the customer service guys his response was â€œyou did have a window to roll downâ€. We asked if it was going to be fixed for the next customer. He said no, they didn't do any maintenance on the trucks, they just rented them.JEAN V.
Really appreciated everything being ready, clean, and FAST!DAVID P.
Customer did not leave a comment.TERRIE H.
Customer did not leave a comment.CHARLES H.
Box arrived almost two weeks ahead of schedule.MARK C.
Once again the 24 HR rental process is terrible. Took 45 minutes. Having to submit DL pics and head shots multiple times. After checking the truck over I go to the lock box and the key is for another truck. Having to have a reference to call is a joke. I used somebody walking down the street. Trucks are good but 24 rental is terribleERIC E.
First, add a damn radio button to the order so people can simply note that they are empty and ready for pickup - they were here THREE WEEKS longer than they needed to be, causing me to be billed for another month, and almost long enough for me to start billing UHAUL for storing them on my property, they were ready to be picked up the 7th, I called and sat on hold for over 35 minutes just to tell somebody that a week in advance, and they were picked up the 29th, which pissed us right offNicholas D.
Customer did not leave a comment.PAULETTE M.
Super job! All were friendly, knowledgeable, and eager to help.DILLON A.
The vehicle was in poor condition and smelled very badly.ADEDAMOLA O.
Customer did not leave a comment.Deborah H.
Customer did not leave a comment.ASHLEY F.
Customer did not leave a comment.DYANE R.
Customer did not leave a comment.LAURENCE J.
Customer did not leave a comment.WALTER P.
Drop off was very easy. Thank you!BRANDON B.
Auto transport tire straps were weathered and worn down. During our trip one of the straps brokeCHRISTOPHER S.
No CommentsJOSE G. | Overall Experience
This location has always been able to help me whether storing items long or short term, as well as with moving needs.Laura H. | Overall Experience
Customer did not leave a comment.Jennifer M. | Overall Experience
People dirty up the bathroom real bad...but the staff amd everything else is great. They always helped me out a lot amd I greatly appreciate them. I still have to rate them as excellent.JODY L. | Overall Experience
Customer did not leave a comment.karen s. | Overall Experience
Customer did not leave a comment.Ken M. | First Impressions
Employees are rude and not helpful at all.Sherard A. | Overall Experience
Customer did not leave a comment.frank c. | Overall Experience
Customer did not leave a comment.kyu l. | Overall Experience
Customer did not leave a comment.DONALD J. | Overall Experience
Customer did not leave a comment.Derrick T. | Overall Experience
Customer did not leave a comment.ANDREA H. | First Impressions
Customer did not leave a comment.Kerri H. | Overall Experience
Customer did not leave a comment.Charles E. | First Impressions
Customer did not leave a comment.CYNTHIA R. | Overall Experience
Truck was very clean and well maintained other then the damage from rentersDustan B. | First Impressions
Great people and very helpfulMike H. | First Impressions
Made a late payment. Two weeks afterwards the lock was still on. I had to tell them to take the lock off. I think that should have been checkedangela a. | Overall Experience
Customer did not leave a comment.priscilla g. | Overall Experience
Customer did not leave a comment.steven s. | Overall Experience
Customer did not leave a comment.Duane S. | First Impressions
Customer did not leave a comment.CYNTHIA R. | First Impressions
Customer did not leave a comment.Janeth M. | Overall Experience
Called several times. Wait time 10-15 minutes. Last call was on hold for 38 minutes. No one ever picked up. Was still on hold when i walked in building. Girl at counter was on her cell. No one in line when i arrived. Brought this issue up with management. Other employees were great!Virginia A. | First Impressions
Customer did not leave a comment.BILLY H. | First Impressions
Customer did not leave a comment.Timothy D. | Overall Experience
You are truly renting a uhaul truck with a lock on it for. 200 buckssharon l. | First Impressions
Customer did not leave a comment.stephen m. | Overall Experience
Customer did not leave a comment.Cherrise C. | Overall Experience
I have rented here before. The facility is very clean, convenient, has many carts, and staff are always friendly and helpful.Laura H. | First Impressions
Customer did not leave a comment.CYNTHIA R. | First Impressions
Customer did not leave a comment.KENYA Q. | Overall Experience
Customer did not leave a comment.JASON S. | First Impressions
Customer did not leave a comment.jude C. | Overall Experience
Always a pleasure working with your staff. They are knowledgeable and courteous. Good to see familiar faces over the years.Michael S. | First Impressions
Customer did not leave a comment.KARL M. | Overall Experience
Customer did not leave a comment.chase c. | Overall Experience
Customer did not leave a comment.Andrea W. | Overall Experience
Customer did not leave a comment.Lacy J. | Overall Experience
Very happy, except for the locker next to ours had nasty smelling stuff in theirsLisa G. | Overall Experience
Customer did not leave a comment.George W. | First Impressions
Customer did not leave a comment.angelita r. | First Impressions
My daughter’s home was severely damaged by the tornado that hit our area. The staff was so kind and took care of our needs. Very much appreciated!susan b. | First Impressions
Customer did not leave a comment.Vinnie W. | First Impressions
Customer did not leave a comment.Timothy D. | First Impressions
The lady that assisted me (I believe her name is Gina) was extremely helpful! I was flustered and did not have a reservation for a storage unit so I was nervous about my move last minute move... But she was extremely kind and went out of her way to help us get everything accomplished in a timely fashion. Exemplary customer service, thank you!NICOLE G. | First Impressions
I moved into the storage on a Sunday afternoon late in the day when it was soon to be time for the associates to go home. The trash cans in the storage building could have used some taking out, but again, it was around quitting time and I know how it feels to be ready to get off work! Other than the trash cans being full, everything else was clean as a whistle and looked great!Laryssa S. | First Impressions
Staff are very professional and helpful.Derrick T. | First Impressions
I’m so frustrated. Came in a few weeks ago and thought I had reserved a 10x10 unit for sometime this month. Came in yesterday to move from my 5x5 to 10x10 and was told “no, you don’t have a reservation and we don’t have any available. 🙁 Also was told you don’t keep a waiting list for 10x10’s.Jody N. | First Impressions
Customer did not leave a comment.PATRICIA K. | First Impressions
Customer did not leave a comment.Earl S. | First Impressions
My only complaint with u haul Newnan is about a single employee. All agents were busy when I arrived, so I was waiting. This young lady came in to start her shift, she had a thin T shirt with no bra and house slippers, she clocked in and went outside in the shop area and sat down and started smoking. She was still there smoking and talking on her phone after I unloaded a truck and checked out. So I asked another employee about her and what her job was. I was told she had the same job as the rest of the folks at the counter. Why she chose to go outside and smoke instead of helping me while I was in line I do not know. She seemed extremely comfortable ignoring your customers so this tells me she does this quite often. Her dress was completely unacceptable for public work. Her work ethic would get her fired if she worked for me. You are really being unfair to your other employees by allowing this employee to act like this. All your other folks were very professional and very helpful and working their butts off, I feel pretty confident you know exactly who I am talking about and I hope that you address it.JAMES G. | First Impressions
Customer did not leave a comment.LISA M. | First Impressions
Professional and attentive, I appreciated how they cared enough to help me decided my choice in rental storage.SHARON P. | First Impressions
Customer did not leave a comment.JON M. | First Impressions
I think our sales rep must be new, there were a few hiccups but they were quickly addressedSabrina R. | First Impressions
Customer did not leave a comment.Heather G. | First Impressions
Great service.Jason G. | First Impressions
The entire staff was very friendly and helpful. Explained everything very thoroughly and did a superb job of making a stressful move so much easier! Superb staff!!STEPHEN M. | First Impressions
Very helpful and professionalTim B. | First Impressions
Very courteous serviceJames M. | First Impressions
Everything went well. Treated with some of the best Customer service. Will highly recommend to anyone I know wanting some place to store their stuff!!heather b. | Reservation
staff was friendly,helpful and knowledgeablechris w. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!