Customer Reviews for U-Haul Moving & Storage of Newport

3,908 reviews

111 Connell Hwy   Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance, Across from the Sportsmans club and next to dog park)

(401) 847-3219

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 847-3219

111 Connell Hwy
Newport, RI 02840
(Located off the Newport Bridge near the Newport Naval Base's main entrance, Across from the Sportsmans club and next to dog park)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Guilian M 
Rating:
4.0

Same person helped me twice. Can't remember his name. In the 30 years I've be going to this location he by far is the best I've had. Great service with a smile and positive attitude. You may think about training him for a higher position

Jim N 
Rating:
5.0

The Manager helped make things easy, great service and simple rental process!

Gregory C 
Rating:
4.0

Pleasant Trip. Only problem, nothing to do with U-Haul was the traffic

peter b  |  First Impressions 
Rating:
5.0

Brian the manager was very professional and accommodating.

nicholas s  |  First Impressions 
Rating:
1.0

This was honestly the worst customer experience I have had in a long time. 1. One employee was drawing on his iPad instead of helping the 5 customers that were in line. He did not even lift his head to see if anyone needed anything. 2. When I completed my paperwork at the register and went outside to locate the Uhaul they had assigned me it wasn't anywhere on the lot. 3. The representative who was helping me attach the Uhaul to my hitch was smoking a cigarette. 4. They did not document the proper Uhaul, the license plate and ID do not match the ones on the paperwork. 5. The Uhaul was unsafe to tow, one of the tires was balanced improperly making the trailer hop on the road which only got worse the faster you went. 6. I was charged for an extra day on top of all this and they already tried to charge me for the insurance despite having declined it online once and in person twice. I needed to have the difference refunded even though I explicitly declined it, it's just one inconvenience after another with Uhaul. After this experience, not only would I not recommend Uhaul services but I would encourage others to actively avoid them.

Steven M 
Rating:
2.0

Rates online are not the same at the store or counter! Weird!

Vance T 
Rating:
5.0

Customer did not leave a comment.

Grisel R  |  First Impressions 
Rating:
3.0

Instead of eating in front of customers and talking to coworkers, having customers waiting, assist them when they walk in.

Jeremy G 
Rating:
5.0

Good customer service very friendly. Nice people appreciated their business.

masood z 
Rating:
5.0

Customer did not leave a comment.

kerry h  |  Overall Experience 
Rating:
5.0

Dropped off after hours

Taylor S 
Rating:
1.0

As far as customer service goes, the person who checked the truck out to me told me to take it to the closest return location even if it didn't show up on their computer, but when I returned it I caught a huge attitude from the employee about how it was supposed to be turn in 45 min away. For the gross amount of money I spent on the service, I very dissatisfied.

Jared C 
Rating:
5.0

I’m 5’3” tall. The mirrors on the truck didn’t adjust enough to be useful. When I moved the seat forward far enough to reach the pedals, the seat got in the way of rolling down the window. Otherwise everything was just fine.

JENNIFER E 
Rating:
5.0

The staff is wonderful , all of them, Crystal , AJ , and Sean were terrific’ thank you so much!

Lisa S 
Rating:
5.0

Customer did not leave a comment.

stephen p 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

R S 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
3.0

The unit had not been swept out prior to our getting access. The elevator could be easier to use, but it does work.

Christopher L 
Rating:
5.0

The general manager took care of me. He was polite and efficient.

amy h 
Rating:
3.0

Double booked the truck I needed, so I had to get a smaller one and spend more money on multiple trips

Meaghan R 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
4.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Friendly and easy access

Mark N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin O 
Rating:
4.0

Customer rep quick informative and helpful

Mark K 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Customer did not leave a comment.

patrick b 
Rating:
5.0

Customer did not leave a comment.

Bradley S 
Rating:
5.0

Customer did not leave a comment.

Darryl K 
Rating:
4.0

Customer did not leave a comment.

Douglas h 
Rating:
5.0

Customer did not leave a comment.

STEVEN A 
Rating:
5.0

Customer did not leave a comment.

steve t 
Rating:
4.0

Shane and Clint were great. Bit of a wait for pickup since there was only one employee with multiple customers waiting. I would recommend having more staffing for high volume pickup times.

Kelsey M 
Rating:
5.0

Great service by the staff !!!

Tyler D 
Rating:
5.0

Shane was awesome. Kind, professional and so helpful!!!

Ellen H 
Rating:
5.0

Great location, people there are friendly and helpful, love the Uhaul product and service. This time did not disappoint.

Charles D 
Rating:
5.0

Customer did not leave a comment.

Dawn Y 
Rating:
5.0

Great service…..every employee was friendly courteous and willing to assist

Jim m 
Rating:
5.0

Customer did not leave a comment.

Erik M 
Rating:
5.0

Service was awesome, the associate who processed my order was very friendly & professional. The vehicle was in like new condition, clean & drove with no issue.

Pete U 
Rating:
5.0

Bryan is awesome

Brian A 
Rating:
4.0

Trailer was clean, and clearly had work done to fix it up. There was new-ish sealant in several places, and was in generally good shape. When I stepped into the trailer to load the first items, I noticed I could see sunlight through the floor near both front corners, with all that new sealant, some spots got missed. With rain in the forecast during our upcoming drive, I used duct tape to seal both front corners before loading, and was careful about what items were near those corners or on the floor. We drove through drenching, splashing, spraying rain for hours, and all was dry in the trailer. When I peeled off the duct tape, it was soaked underneath in both corners. Had I not noticed to holes and taped them, it could have been ugly.

Warren W 
Rating:
5.0

Customer did not leave a comment.

iris z  |  Overall Experience 
Rating:
5.0

Brian was awesome. The UHaul experience was great, as always, and I use it a LOT. Brian went above and beyond. Thank you Brian

JOHN B 
Rating:
5.0

Was very easy to rent here

James M 
Rating:
5.0

The license plate number that I was texted was incorrect.

Melanie L 
Rating:
5.0

Customer did not leave a comment.

Patrick D 
Rating:
5.0

Very busy but very helpful.

Kristen L 
Rating:
2.0

I was inside the office for at least 5 minutes with no sign of anyone. Then the GM appeared from across the parking lot and rang me up. Another note...I lived in East Greenwich and reserved the UHaul for there. I get a call less than 24 hours before I'm due to pick it up, and the operator (her name was Tracy) unapologetically told me that I had to drive 40 mins to Westerly instead. She said EG was the "requested destination" and it wasn't guaranteed. They offered me an extra day (which I didn't need) and $20 off, which didn't cover the gas or time it took even with going to Newport. This is the last time I will ever be using U-Haul. From beginning to end, it was unprofessional and very stressful.

Adam L 
Rating:
5.0

Customer did not leave a comment.

Jonathan M 
Rating:
5.0

Employee who helped me with my rental hitched up the trailer, and upon return unhitched the trailer and I was on my way. Excellent service!!!

donlad l 
Rating:
4.0

Have more help at the desk. There was only one gentleman working this morning. He was polite and friendly and helpful but I did see a customer leave while he was busy helping someone else.

Teresa S 
Rating:
1.0

Overcharged me. I paid for a van and a truck when I only rented a truck

SUSAN P 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Love the staff! They are GREAT!

Amy B 
Rating:
4.0

Customer did not leave a comment.

Peter C 
Rating:
4.0

Customer did not leave a comment.

William A 
Rating:
5.0

Customer did not leave a comment.

Angelique F 
Rating:
5.0

Brianna was wonderful!! She was so helpful and accommodating.

kim s  |  First Impressions 
Rating:
2.0

For some unidentified reason, my personal master lock was cut off my storage unit and replaced with an U-Haul lock. I found out when I tried to get into my unit… and you can imagine my reaction. I asked for an answer why my lock was cut off and replaced without my knowledge or consent. The answer provided included something to do with the cleaning crew. Right. I asked to see where in my lease there is a mandate for having a U-Haul lock. Nothing. I paid $260 per month for the folks at U-Haul to have access to my personal items… while I didn’t. I will never use U-Haul again, for anything and relay this story to anyone asks for moving or storage advice.

Stephen T  |  Overall Experience 
Rating:
5.0

Very helpful, quick and professional

Tim P 
Rating:
5.0

Awesome. TJ is the man. Helped me out with a unit during a great time of need. BZ. Job well done.

Tom M  |  Overall Experience 
Rating:
5.0

Excellent crew.

Sam P 
Rating:
5.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Your workers were immediately helping as I pulled into the U Haul service center. Extremely friendly people.

bruce b 
Rating:
5.0

Customer did not leave a comment.

Sachin P 
Rating:
5.0

Customer did not leave a comment.

AKOUVIOMABOUE A 
Rating:
5.0

No changes needed

Michael S 
Rating:
5.0

Customer did not leave a comment.

Eugene S 
Rating:
3.0

Make it apparent to customers who book online that the price online is not really the price if you don’t return to the same location.

Doug F 
Rating:
5.0

Staff was very friendly!

David P 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Customer did not leave a comment.

john m  |  First Impressions 
Rating:
5.0

Customer service was quick, friendly. All good.

Arthur S 
Rating:
3.0

Renovate space for better customer service area; it's hard to see if there is a person available to help you. Gas tank was not filled, so I did not leave truck filled on return. Truck was adequately cleaned.

Mary N 
Rating:
5.0

The truck was ready as planned and ran fine. The manager gave me a better rate than the four hour deal when he saw that my usage was a better match with the one day 100 miles included rate. Thanks

John G 
Rating:
5.0

Customer did not leave a comment.

Joanne O 
Rating:
5.0

Customer did not leave a comment.

Robert A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniele M 
Rating:
5.0

Nothing. The experience was easy from start to finish. Thank you.

Eric H 
Rating:
5.0

Customer did not leave a comment.

Edward D 
Rating:
5.0

Just need to fix the storage elevator would be great

Brian A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade C 
Rating:
5.0

Customer did not leave a comment.

michael p 
Rating:
5.0

Great friendly customer service from the girl who checked us in

Peter S 
Rating:
5.0

Customer did not leave a comment.

Adam C 
Rating:
5.0

We appreciate how relaxed moving should be all that jazz turned into th week into easy come easy go. Let me say the customer service and professionalism was over the top thank you you saved our ship!

Annabella S 
Rating:
2.0

Moved out because I had to remove a lock from storage unit when I tried to explain that I had important things in it and I wanted Xtra security on it I was told I couldn't paid for 6 months up front still had over 2 months left told reason was if I didn't pay they needed to put a lock on it after 4 months now I can't have 2 locks come on it's my stuff in there but employee didn't want to hear it

Timothy d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Everything was great don’t change a thing thank you very much

al e 
Rating:
5.0

Quick Finally. This location was typical s l o w . But now fast!. Thanks

edward k 
Rating:
3.0

Customer did not leave a comment.

Clifford R 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
5.0

The gentleman for both the pickup and delivery of the trailer were friendly and very efficient. Well done.

William F 
Rating:
5.0

Customer did not leave a comment.

Tania A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

U-Haul sets price at $19.95 per day but I paid $70 final price with 20 miles and one day rental I don’t understand this pricing

Brian A 
Rating:
5.0

I really appreciate the friendly and helpful nature of the lovely front desk girl with the cool painted pink and gold nails. she was very knowledgable and professional. The man that helped me actually hook up the trailer was also friendly and down to earth with the set up. Thank you, Uhaul. I'll definately be back!

Christopher B 
Rating:
5.0

Customer did not leave a comment.

vanessa s  |  First Impressions 
Rating:
2.0

When renting my Uhaul for a one way trip the person I was dealing with in Newport messed up my license with another Martin lady as well as phone number and address. Then they put me down for 4 even though I needed two. They then booked me to pick it up but didn’t have it till about 3 hours later and they couldn’t seem to tell me if they had storage units open so I had to book it online.

James M  |  Overall Experience 
Rating:
5.0

Alway excellent customer service! Top notch!

Maria L 
Rating:
5.0

Customer did not leave a comment.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Riannon G 
Rating:
5.0

The truck was well worn. The engine was loud and I wasn’t confident the transmission was going to make it. The slide out ramp was difficult to pull out and difficult push back in. Sales rep was great and overall the experience was fine however I would hope to get a newer truck next time.

Mark V 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
4.0

No issues

John M 
Rating:
4.0

Sean who checked me in and put the trailer on my car was excellent. He was very personable and made sure I understood how the equipment worked. Drop off was very good too.

William F 
Rating:
4.0

Customer did not leave a comment.

Darci s 
Rating:
5.0

Great service, prompt and polite. Rental truck was clean and ready. Appreciate the extended hours of this location's open/close, 7am to 7pm which is extremely helpful. Overall wonderful experience. Thank you.

Lynda P 
Rating:
3.0

Site is very small and tight. Staff was helpful.

John L 
Rating:
4.0

Customer did not leave a comment.

Glenn M 
Rating:
2.0

Too expensive and raise rates constantly.

edward h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason w  |  First Impressions 
Rating:
5.0

With what I am going through, Bryan was extremely empathetic and helpful. He only made the process as difficult as it is... easier. Great employee!

dahiana l  |  First Impressions 
Rating:
5.0

The office staff were so helpful. Thanks so much!

linda w  |  Overall Experience 
Rating:
5.0

Very helpful and courteous

RYAN T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jesnaldo p  |  Overall Experience 
Rating:
1.0

When emptying my storage unit I realized there was rat/mouse feces all over everything! My boxes, storage bins ect... my sectional couch that I used all of 8 months was ruined and this is nor covered in the storage insurance!

Aleta A  |  Overall Experience 
Rating:
4.0

Quick ez Friendly

robert h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER B  |  First Impressions 
Rating:
5.0

Very polite and helpful. Thank you.

RICHARD T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ann b  |  Overall Experience 
Rating:
3.0

There is no lighting or electrical outlet in my unit and it's extremely difficult to organize my stuff in the dark.Really a hassle and pretty disappointing since I need the extra space to get organize. It also appears that there was water damage in the unit at some point. I hope that this isn't an ongoing problem. The employee who I dealt with just prior to renting the unit (when I needed a truck) was helpful. However, the key I received with the contract didn't work in the truck. The ID number on the contract matched the truck as did the license plate, but the key went to a different truck which is the one I ultimately used. To be clear, the contract didn't match the truck I drove, which seems like a liability for all parties. Also, I realized a couple of days later that I left a bag of painting supplies in the truck. When I called and explained that I was looking for my belongings, the person on the phone didn't miss a beat when he said that no one had turned it in. I had barely gotten the words out when he gave his absolute answer of "no." He didn't say that he would look or anything helpful: he just kept repeating that the bag wasn't there. I didn't find him credible, and his lack of concern for my inquiry was a great example of poor customer service. I have always worked in fields that required interacting with customers and I was really disappointed with the way he handled the situation. I went in to speak with someone about my missing bag, and spoke with another employee, JT, who was quite helpful. He said he had indeed found my bag and he proceeded to pull it out from under the workstation. I told him who I spoke to and he told me that it was the manager. Unbelievable. I'm grateful to JT for his honesty and attentiveness. He had even attempted calling customers who had previously rented the truck until he got too busy and was unable to call more customers. Maybe some remedial customer service training is in order for the manager in question.

JENNIFER E  |  First Impressions 
Rating:
5.0

The new employee that helped it was her first day she went beyond what she was supposed to do to make sure my first experience with uhaul was excellent!!!!!

Peter k  |  First Impressions 
Rating:
3.0

Took more than 6 calls to get the unit confirmed. Most difficult storage unit process ever.

BRENDA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard B  |  Overall Experience 
Rating:
5.0

Thank you for all your help You were right on for a storage facilit.

WILLIAM H  |  Overall Experience 
Rating:
4.0

Very pleased with my stay there. Was informed quickly about any concerns (water leaks) they may have had during our nasty storms. Which was minimal. Special shout out to JT, in Newport RI . He was very nice throughout it all. Best wishes to him. 🙏

Lisa L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN B  |  Overall Experience 
Rating:
5.0

no comment

JOSEPH R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marlaine s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard B  |  First Impressions 
Rating:
5.0

The entire staff is always extremely helpful and friendly. Crystal should be given a management position. She's is amazingly talented and professional. I believe she would be priceless to any organization.

Sheila P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel A  |  First Impressions 
Rating:
5.0

Great experience and friendly staff!

lisa G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

peter f  |  Overall Experience 
Rating:
2.0

Poor communication via email for the state of the unit. Multiple times i reached out due to a missed payment even when I made it clear I no longer wanted to be a member.

Nicholas S  |  Overall Experience 
Rating:
5.0

The worker she was very friendly and knowledgeable

KENNETH B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathanael I  |  Overall Experience 
Rating:
1.0

The facility is great. The problem is the limited and unhelpful staff (both on the phone or in person). I have been spending thousands of dollars annually at the 111 JT Connell HWY location for 2 decades. Some of the staff are degenerates, underpaid, unmotivated, unpleasant and unprofessional. And a couple others have to work twice as hard to make up for the slackers and only paid peanuts. Hire better staff and THAT facility will do MUCH better, trust me! I also HATE things: the excessive, documents, emails, calls and texts for a simple storage bill, WAY TOO MUCH notification. U-Haul is NOT my life’s priority!

matthew c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meaghan L  |  Online Move In 
Rating:
5.0

Staff always ver helpful & totally professional!!

Bob S  |  Overall Experience 
Rating:
5.0

The guys there helped me out as I knew nothing about the process.

David S  |  First Impressions 
Rating:
5.0

I am very happy the the facility is climate control because I have some collectibles that need to be in a climate control environment.

Hendy C  |  First Impressions 
Rating:
5.0

Brian is an excellent manager. I watched him handle 10 customers in 20 minutes. Each of us wanted different things and Brian took care of everyone. U-haul is lucky to have him.

Anne P  |  First Impressions 
Rating:
5.0

Other than losing half my stuff due to the flood I have always used uhaul for everything my renters insurance didn't cover flood damage and I lost at least half my stuff. As I went through it everything had water damage and mold.

KEITH M  |  Overall Experience 
Rating:
4.0

There was one bad flood of the ground floor in the 2 years that I had my unit, but the staff was very helpful and accommodating to all of us when this happened, and made wooden pallets and helpers available to raise my furniture off the wet floor to minimize moisture damage.

Jane W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan g  |  Overall Experience 
Rating:
1.0

This place is run by a completely brainless idiot, Alex. He is the worst manager ever, overcharged me $50 per month, I was quoted $134.95 for my unit, and the price changed the day I moved in!!! The place is always dirty, they restricted my access and never told me why and a piece of my furniture was stolen. Never using this place and I'll be sure to tell everyone what a jerk Alex is, he should be fired. What a clown.

John D  |  Overall Experience 
Rating:
4.0

Stairs for size of unit made it cumbersome

Melissa D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE K  |  First Impressions 
Rating:
2.0

The staff wasn't helpful, I waited for a hour for assistance and I was the only customer. The place was clean but the staff was horrible.

rosa l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A  |  Overall Experience 
Rating:
5.0

New unit still had a few items and the team helped to remove them

David M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Z  |  Overall Experience 
Rating:
5.0

Alex Pestana, the manager, was fantastic!

peter l  |  Overall Experience 
Rating:
5.0

First rate facility. Would recommend it to anyone seeking clean, well run operation. I’m very happy. A customer since 2019.

Chris B  |  Overall Experience 
Rating:
5.0

I have been a customer since 2019. Throughout that time my experience with the Newport U-Haul center has been excellent. This includes their reaction and communication during a flood caused by weather. I highly recommend them to anyone seeking clean, safe and convenient storage in the Newport area.

Chris B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNA L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Venancio C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew I  |  Overall Experience 
Rating:
4.0

Everything was totally fine. Sometimes a long wait to talk to staff at the desk, but that seemed to be because they took time with each customer, so it was alright. Staff was very nice and helpful.

Theresa J  |  Overall Experience 
Rating:
4.0

We rented the storage unit over the summer to store some of our daughter’s belongings in between school years at her college. Her move in date was set by her school (September 5th). When we moved out of the Uhaul facility, (we also rented a van from Uhaul on 9/5 to move her belongings) I inquired about receiving a pro-rated bill as we left 5 days into the billing cycle. I was informed that Uhaul doesn’t pro-rate. I find this very disappointing and it will be a consideration the next time I’m looking for a facility to rent storage space or van/truck.

Laurie R  |  Overall Experience 
Rating:
4.0

My only complaint is that the unit was not fully cleaned out when I got it. There was an old pallet and a gruesome mosetrap. Otherwise excellent facility.

Edward I  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICIA B  |  First Impressions 
Rating:
5.0

Thank you!

Kellie B  |  Overall Experience 
Rating:
5.0

Great management, customer service oriented, looked out for my best interest. Gentlemen that checked me in is definitely an asset to UHaul. The process was smooth. He explained everything to me in detail with due respect! Thank You for that! A great team player

Edward D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William L  |  Overall Experience 
Rating:
5.0

I never would have thought renting a storage unit was the most pleasant experience of my Sunday! The associate was so helpful and showed me to my unit, asked if I had any questions - she was so patient and courteous. Thank you for making renting a storage unit such a great experience!

Laura P  |  First Impressions 
Rating:
5.0

Alex has been great to work with in the year plus we were at the Connell Highway facility.

Anthony k  |  Overall Experience 
Rating:
5.0

JT was friendly, knowledgeable, and a problem solver!!

Maria C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luzcelenia M  |  Overall Experience 
Rating:
5.0

Clean and easy to access the storage unit.

katelyn c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA W  |  First Impressions 
Rating:
5.0

Helpful and felt they understood my needs

MARTIN E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabeth s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie E  |  Overall Experience 
Rating:
1.0

Cold bloody staffs

Mamai S  |  Overall Experience 
Rating:
5.0

Good people working for unit

CLARENCE P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cayton S  |  Overall Experience 
Rating:
5.0

I would definitely recommend your storage area. It was easy access and very clean. Thank you for your service.

Elaine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILES A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M  |  Overall Experience 
Rating:
5.0

Thank you for making us feel so secure that what we stored was safe and that their good condition would be maintained!

MOHAMED Y  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN C  |  Online Move In 
Rating:
3.0

Storage unit to hard to access with narrow halls, old garage door opening, stairs, and way too low of ceilings on unit. Good for something small, but not for anything large like furniture.

Barclay D  |  Overall Experience 
Rating:
1.0

Lost everything I had.

Denise M  |  Overall Experience 
Rating: