Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario

Not much, very nice customer service and pleasant atmosphere

Everyone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,

I've had a few issues with this uhaul location and I probably won't be back. I rented a motorcycle trailer. When I went to return it the next morning not only did it take over half hour for them to return it, they tried charging me for two days when I didn't even have it for 24 hours(which was corrected). Later that day I called in to reserve and enclosed trailer. I told the girl on the phone that my father in law was coming to pick it up for me, He doesn't know what he's doing so please just put the $8 insurance on and he will sign for it. she said no problem and said they would have the trailer out and ready for 545. When my father in law came to get the trailer, not only was it not ready it was still buried in snow. My father in law ended up digging the snow out so she could put it on the truck, which took almost 45 min. When I went return the trailer the next day they ended up charging me for the more expensive insurance even though I specifically asked for the $8 insurance on the phone. The guy asked the lady and she said once it's selected I have to pay for the insurance that was selected.. I was extremely pissed off and got into an argument with the lady. I didn't really about the cost of the more expensive insurance because it was only $10 extra but it was just issue after issue after issue with this place. No issues with the rentals itself it just seems likes some of the staff are incapable of doing their jobs correctly.

The truck went into malfunction throughout the trip. The manager at the location did not take any responsibility for the fact this truck was not fully operational and should have been serviced prior to the trip. He blamed me for not returning it. But this is why I continued the trip which was a long one. When the service lights went on (which scared me as I was driving and seeing it all come on!), I pulled into a gas station to call U-Haul and let them know about the issue. The kind gentleman who I dealt with said, I know it sounds crazy but if I just gassed up then open the gas cap and then close it again. This happens he says and this is how to fix it. So I did what he suggested but eventually the service panel lights all came on again...saying, service airbag (which really frightened me) and tires etc. I called them again to let them know this did not fix it. I was afraid that headlights which were flickering would turn off eventually which I needed driving into country roads at night. When the service lights came on, the radio shut off, the clock and the signals. On the return trip, the truck did not turn on at all at one stop, so that's when I called road side assistance. I did not explain to the manager that his employee said that 'this happens' and to 'fix it by opening the gas cap and closing it again'. When I went to pick the truck up for the trip, the employee gave me the necessary paperwork and highlighted the roadside assistance number. I have used U-Haul before and I don't recall being told about roadside assistance and didn't have issues with the vehicles. The number for roadside assistance number that the employee highlighted was actually the claims number which I called but found out it was the incorrect number. I called U-Haul to let them know that this was the claims number and they said there is a number underneath it. Well, that number is so small and I found out when I returned the truck that the employees were highlighting the wrong number. I would like some compensation for this trip. I think I experienced a lot of stress and felt I was in danger as the last road side assistant personnel acknowledged, who offered a stay at a hotel for the night which I didn't find out about until I got home. I didn't pick up the phone because the traffic was heavier and it is not handsfree.

I had a really bad experience with uhaul truck rental Niagara Falls on February 1st. First of all positive things, truck was well cleaned and tidy. Negatives as follows I asked for the road side assistance since the truck stuck at the snow they said they were unable to help because it wasn't an accident,this kind of experience is not acceptable even I payed the insurance.I waited for almost 3 hours for help nothing happened . Also I notice that the tires were all season during the heavy winter season.more over I didn't get my refund so far .they took twice money twice form my account. I never come back.

everything went smoothly and efficiently

Excellent service! Thank you

Great customer service. I always do rentals from this location.

Still waiting on a refund as I was charged double. No call back from the establishment that I picked up the truck at or the last review form I submitted. My name is Paul Austin 705-716-1994 paulaus@gmail.com Please contact me. Thanks in advance.

The truck i had has a slight problem but im sure it would be dealt with. But one of the the trucks I almost took out had a bad wheel bearing other then that great staff truck was clean

Thank you so much for your quick and fastest customer service. Very welcoming 🙂 & friendly staff.

Lena Sakowski was very very helpful and she completed the transaction very swiftly and conveniently. I really appreciate her help and recommend that UHaul must hire more employees like her. Thanks a lot Lena.

well organized. The property is clean and orderly. The store is safe and precautions taken to protect me from Covid. Thanks and keep up the good work

The inside of the windshield wasn't cleaned properly, and the return process took longer as anticipated as nobody met me outside (albeit it was a Saturday). These are minor gripes though, and everyone at the Kent st location did great.

The key drop off process is long and a bit onerous to do without expecting it. I was alone with my friend much longer than we wanted to be. This process should be explained in advance so we can open the app and take pictures immediately of the box and the odometer and gas tank before we get out.

Unbelievably warm and caring people work there, I was being treated as a friend . Thank you guys,God bless you and your families 🙏♥️

I wouldn't recommend UHaul in general - the location was fine (employees and the maintenance of the location were great). I ordered a 26' truck but couldn't find on the website the actual dimensions of the truck, so I understood that I was getting a 26' truck. My truck was ~22' long. After my rental, I called and was informed by the UHaul representative that the dimensions are hidden at the bottom of the website. This is a dishonest practice in hiding the information. It should be quite apparent to the customer that the truck bed is shorter than 26' and that the mom's attic is where the additional footage is located. I was unable to move all my belongings because the truck wasn't actually 26' on the bed. I ordered a 26' truck because I needed 26' in length. The truck also revved incredibly high (4-5RPM) and was therefore very poor on fuel economy. In terms of equipment and company transparency, I am very disappointed and will not be recommending UHaul because of this experience.

Staff very friendly and accommodating. Entire process was easy. Thanks to Will and the team.

Friendly staff

Pick up was quick and easy. Drop off took a little longer that expected

Keep up the standard you have. I was very impressed with the total experience. Barry

Professional customer service

The staff were easy to speak with. They got me in and out fast and were there to help me hook up the trailer. When I returned they were out quckly to help me unhook. Doing a great job!!

Staff courteous and friendly, overall experience was excellent..

Did the job perfectly...would rent again for sure!

Crew is excellent Matthew T. Is always so helpful

Pickup of the van was easy and staff were all very friendly first thing in the morning.

great service

great service

Customer Service, equipment (26 ft truck), ease of oicking up and dropping off....excellent through and through. Thank you

Top ratings for the location but, pertaining to online; I had a very difficult time finding a location that had that specific equipment. It turned out that It had a booking the following day after my rental but, online said it was unavailable for my time frame. I had to drive 80 klms away and then that location was able to me where to find one...another 25 klms away. Most locations I called (prior) had said they were not able to look up others inventory. I think equipment tracking is something that can be improved on.

Passenger seatbelt would not slacken comfortably once belt was engaged. The belt had to be held out away from the body to avoid a tight feeling. The wait time upon return of the truck was lengthy but we were told there were extenuating circumstances. All staff were courteous and helpful.

The vehicle was full of mud and dirty. Otherwise the van was in good condition. The staff were good but not great. A friendly smile would go a long way to making the customer experience better during a stressful time like a move.

Chris made our return process the following morning a pleasure. He ensured that everything was clearly explained regarding extra charges and totals.

The experience was great overall and the staffs were very friendly and attentive!!

There was an issue with my trailer wiring harness but the staff there made the necessary repair on the spot for reasonable costs. Thanks especially to Will and his expertise and excellent customer service.

Yesterday I rented a 6x12 enclosed trailer. The employee hook up the trailer ensuring me that everything was good. I made it not even 5 minutes from the pick up location before the trailer came unhitched and wedged under my car. I was then on the phone with a woman named Marsha for about 20 minutes that was very helpful. I then had to wait another 40 minutes for roadside assistance to show up to get the tounge of the trailer from under my car. He then PROPERLY attached the trailer and I was finally on my way. 1.5 hrs after picking up the trailer. When I went to return the trailer I tried to use uhaul/share to complete the return and the website would nit recognize my location. I tried numerous times and then called uhaul Canada. I was placed on hold for 20 minutes before being told they are having technical issues. THIS IS BY FAR THE WORST RENTAL EXPERIENCE OF MY LIFE.

I know everybody is tired, but a friendly smile can go a long way and also get the impression that my business does't mean anything and I'm burdening them?

Fast and efficient service!!!!

Team was informative and very helpful for DZ test. Amazing customer service!

Greeting Smile Friendly

At the first point of booking contact it would be helpful to confirm the pick up time as opposed to when you get the day before call as it makes it difficult to coordinate other parts of the move

It was not a good experience This was not the unit unit we had settled this is about the truck and a gas that we spent to get back in for I would talk about 100 miles needlessly that get back-and-forth with the truck and still we have to pay when it was our fault. Yes and as I called you all head office I spoke to some gentlemen there with no help whatsoever I believe even try the temper to try to help us a you know for being reimbursed for the gas anal and mileage mean the trop is fine I agree with that but the rest was wrong and very disappointed with Service I don't believe I would recommend you Hall tonight my closest friends thank you

Great place

Very friendly staff. If you don't have a data plan on your phone (like me), they have free wifi so you can complete your pickup online in the store.

Great

If I could do something to end this pandemic situation I would

Wait times seemed long, being forced to buy a uhaul lock is not right. Friendly ,helpful staff, happy with the customer service.

Other then not being able to use Tap to pay, it went great

We rented several storage units here on a long-term basis, as well as vehicles. The staff, particularly the manager, Matthew, were absolutely fantastic in their customer service. We would recommend this location. It likely can be said U-Haul Niagara Falls is in part responsible for our business success. Thanks Team!

The guy jacob or whatever his name was, was not friendly at all. And if I didn't have my stuff with me ready to move in, I would have found another storage. First, he talked very condescending, this was my first time in the facility and when I asked him where to go, his comment was, ''obviously, its this way down the hall.''. Who talks to customers like that? The word obviously should not be in someone's vocabulary who is in customer service. And then I wanted to add my spouse to the storage and he gave me a hard time about doing that, because my spouse was in another country. Once my spouse called on the phone and requested a manager, then all of a sudden, it wasn't a problem. I'm not going to rent here long term because I refuse to pay and give a business money who have employees with that kind of attitude.

The two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks Again

Everything was fantastic..except the size of the unit...so small for the price..

1. Not permitting partial payments when people are struggling is ridiculous. That is NOT working with your customer. 2. A couple of staff (Chris and Aleisha) were wonderful but the service recently went down hill. The new Manager, Matthew, was not friendly, easy to deal with, and derogatory to his staff. We were disgusted. 3. If you can remember to place locks on unpaid lockers THE DAY AFTER PAYMENT IS DUE, then surley uou can remember REMOVE IT WHEN THE BILL IS PAID.

It hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got there

Keep up the good work

I found staff to be top of the line, and I needed a little more help than most...the staff was amazing...I appreciate all that they did

Great trucks, storage, rates and staff. Ty

The staff was very rude and not accommodating or helpful at all. Wouldn't choose U Haul again.

We chose the climate controlled storage facility for my Mom's clothes and furniture that were important to her. Everything is very clean and very well maintained. The staff are very friendly and knowledgeable.We will recommend Uhaul to friends and family for all moving and storage needs. Niagara Falls Uhaul was amazing!

Best staff! So friendly, helpful and patient!

The staff here exceeded my expectations, going out of their way to make sure we got value out of the use of the facility. By the way - the washroom was perfect. Attention to details on cleaning are important and frankly we were surprised at the extra effort here.

The lady Katharina (im not sure) was very helpful and accommodating

Staff was always very friendly and helpful!

The only issue was a big one at the beginning when I set up automatic payment but for some reason it didn't start and I received very strongly worded notices of non-payment and my contact person was called at work, which was upsetting and alarming for all involved. From what I understand this happens fairly often because of long delays in processing payment information since head office is in another country (USA). That was very disappointing. However the service and staff in Canada were excellent.

The staff were all excellent my issue below is only regarding a policy Only issue was that from from the promotion I was told I was entitled to a 10 x 10 locker. There were no lockers that large so I rented the largest locker that location had. It wasn't large enough do I had to rent a second locker at full price. I think a discount should have applied as I did not get a 10 x 10 locker that was not available as per the first month free deal. In addition I I possibly could gave gif all my things into a 10 x 10 locker and not needed a second locker, that I will be paying for 2 lockers per month until I am able to bring my positions out storage

the hole experiance was very frendly,clean and stress free.thanks.Jim .

The constant hounding was annoying, you shouldn’t be sending bills to emergency contacts you get People worried. Won’t be using any U-haul facilities in the future.

Very friendly staff ....will use again if needed.

would recommend for sure

No comment

I was told I had to pay the first month storage then could get a second free. My billing was messed up twice during my free second month, I was locked out of my unit when I didn't owe anything,never a

The customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.

The staff at this location will go above and beyond to make your service a success. We love them. I highly recommend this location

I loved the staff they where understanding to all situations I would recommend them to all people who need storage.

The staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄

Was a great experience, the staff was incredibly helpful and friendly

Everything was exactly as advertised and served our purpose well. Thanks.

Thank you

The people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.

Automatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting

Very good

Very informative and was able to accommodate my needs.

Great place to store your belongings!!!

just keep doing what you are doing staff was amazing friendly polite couldnt ask for better

Friendly and quick customer service.

Very pleased

Great staff. Very clean and secure facility.

Great service

The niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.

The best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to

The staff was very helpful and courteous!!!!

The access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute

Great facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.

Fast and efficient service.Good helpful people.

Very good experience. Would recommend them to friends and family

All good.

No comment

Great company

The staff were amazingly courteous, professional and very helpful. A perfect experience.

They protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all

All went very smoothly.

Excellent customer service. Storage lockers very clean!

Very professional. If

My experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.

Friendly staff and clean facility.

Friendly staff and clean facility

It was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)

Customer service was well above and beyond. Thank you so very much. Karen McLellan

Best U-HAUL I have ever dealt with

Most of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.

Thank you very much , I am quite happy with the storage units thank you very much once again

I will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.

I don't need the free one month storage so I won't be using it. Thanks is for the offer

Great helpful staff! Everyone was nice!

advise people you don't prorate that last month. so they knew to get out before they pay again.

Best storage place we have found.

too expensive for the size plus you have to pay extra $10 for 24 hour access.

The perfect solution for my storage requirements Thank you

Correction: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.

Thank you for the wonderful service I was provided. The staff was very kind

Rental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.

Wonderful experience. Very helpful staff.

Thank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.

Great...will use them again!

No issues at all. Pleasant and helpful staff.

I had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.

Excellent service and staff did everything they could to make our move easier.

Excellent friendly staff.

The staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.

It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty

Cost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.

839029 is absolutely awesome! Keep up the great work everyone!

great

Great

Office hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I

I have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.

Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.

Not necessary, completely satisfied

Service was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon

Great staff

Awesome experience!

I would recommend this facility!

Outstanding!

Mark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!

Great service friendly people made adjustments to what I needed and responded very quickly

All good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?

Great and helpful staff

Very disappointed in the customer service we received and the wait time.

I wish For my own reasons I would have bought the 24hr option otherwise everything was great

The only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.

They are very courteous and efficient! They also quickly resolved an issue, felt very valued!