Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Niagara Falls Ontario
Rajiv B. on
Very nice experience.
Sancho Gene B. on
None
Luciano R. on
This was our first time renting from uhaul and we had excellent customer service and the van was clean. Will definitely use them again.
Thomas L. on
The return of the truck was fast and simple. Very happy with the whole experience.
Dennis M. on
They accepted my rental for a trailer they didn’t even have. Took no responsibility for it and your booking managers response was do you want this other trailer or not. Zero accountability. Unfortunately because it was so late they left me with no time to make other arrangements. Will never book through them again if there are other options. If you screw up then figure it out and be accountable.
Donna M. on
There is no customer service here anymore Yes at the initial check in but the young girl was quite annoyed when I went in to get my bill and make payment She was very rude explaining the new procedures when returning a vehicle The guy outside does everything so you lack the customer experience now
Justin W. on
The woman I booked the truck with was incredible very kind and nice and took time to find what truck and plan was best for me and was happy to be upsaled for insurance and the bigger truck.
Evangeline C. on
I loved the staff they where understanding to all situations I would recommend them to all people who need storage.
Patricia M. on
Reimburse me for some of my gas LOL
Aaron M. on
Had a hard time finding the key return box. I also couldn’t return my rental on my phone until I had already left the facility, as I don’t have data on my phone and wifi is not available.
Amanda S. on
Great staff!!
Amanda S. on
The staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄
Timothy C. on
Couldn’t say worked for me.
James H. on
Ii will be renting from this location. Experience was painless perfect!
Joey M. on
Better after hours drop off. Your web app is terrible. No one wants to spend twenty minutes using a broken app after moving things all day.
hakan A. on
Professional
Derek W. on
This was a great place people were friendly and place was well organized. I will use them again. Thanks
paul p. on
Was a great experience, the staff was incredibly helpful and friendly
Steven M. on
Everything was exactly as advertised and served our purpose well. Thanks.
beth j. on
Thank you
Brandi H. on
The people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.
Sarah C. on
Automatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting
Lise J. on
Very good
NEIL S. on
Very informative and was able to accommodate my needs.
Frank A. on
Great place to store your belongings!!!
Dale Joseph H. on
just keep doing what you are doing staff was amazing friendly polite couldnt ask for better
ken m. on
Friendly and quick customer service.
david s. on
Very pleased
Bruce S. on
Great staff. Very clean and secure facility.
Nickolas G. on
Great service
Denise R. on
The niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.
Bruce E. on
The best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to
GIACOMO G. on
The staff was very helpful and courteous!!!!
WENDY B. on
The access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute
Joanne B. on
Great facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.
Norm D. on
Fast and efficient service.Good helpful people.
JOHN W. on
Very good experience. Would recommend them to friends and family
Denis D. on
All good.
Ronnie A. on
No comment
Debbie H. on
Great company
Christophe J. on
The staff were amazingly courteous, professional and very helpful. A perfect experience.
Cheryl G. on
They protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all
philip j. on
All went very smoothly.
susan k. on
Excellent customer service. Storage lockers very clean!
Gregory O. on
Very professional. If
Denise M. on
My experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.
Amanda S. on
Friendly staff and clean facility.
Amanda S. on
Friendly staff and clean facility
Charles M. on
It was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)
Karen M. on
Customer service was well above and beyond. Thank you so very much. Karen McLellan
Robert B. on
Best U-HAUL I have ever dealt with
Michal P. on
Most of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.
Tanis F. on
Thank you very much , I am quite happy with the storage units thank you very much once again
MARY G. on
I will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.
Heather S. on
I don't need the free one month storage so I won't be using it. Thanks is for the offer
Charles M. on
Great helpful staff! Everyone was nice!
Ella G. on
advise people you don't prorate that last month. so they knew to get out before they pay again.
John M. on
Best storage place we have found.
Edgardo Paolo G. on
too expensive for the size plus you have to pay extra $10 for 24 hour access.
Barbara P. on
The perfect solution for my storage requirements Thank you
Michal P. on
Correction: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.
JOY T. on
Thank you for the wonderful service I was provided. The staff was very kind
mark m. on
Rental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.
sue r. on
Wonderful experience. Very helpful staff.
KAREN B. on
Thank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.
MIKE M. on
Great...will use them again!
Adam D. on
No issues at all. Pleasant and helpful staff.
Jenny R. on
I had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.
neil B. on
Excellent service and staff did everything they could to make our move easier.
shaun h. on
Excellent friendly staff.
Sheila J. on
The staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.
Bryson P. on
It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty
john b. on
Cost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.
Matt K. on
839029 is absolutely awesome! Keep up the great work everyone!
philip c. on
great
STEVEN T. on
Great
Geri F. on
Office hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I
DEANNE B. on
I have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.
Corey S. on
Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.
Steven S. on
Not necessary, completely satisfied
Sharon F. on
Service was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon
Chelsey M. on
Great staff
Terry W. on
Awesome experience!
Lorrain H. on
I would recommend this facility!
Mark D. on
Outstanding!
Jason P. on
Mark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!
wayne s. on
Great service friendly people made adjustments to what I needed and responded very quickly
PETER A. on
All good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?
Esther A. on
Great and helpful staff
Amanda M. on
Very disappointed in the customer service we received and the wait time.
robert p. on
I wish For my own reasons I would have bought the 24hr option otherwise everything was great
Ilene B. on
The only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.
Lidija S. on
They are very courteous and efficient! They also quickly resolved an issue, felt very valued!