Customer did not leave a comment.
FRANKO ZCustomer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checking out after hours with the app was difficult. Had to call support. The support person pointed me to an URL instead of the app. Wasted a lot of time checking out.
THOMAS FTruck had windshield wipers that wouldn’t turn off making driving long distances very annoying. Would have been nice to have truck inspected beforehand. Plenty of body damage on trucks making me nervous to rent for fear of being accused of damage.
ANTONIOS KFriendly staff
DAVID MDidn't have a reservation. Yhe lady at the desk was awesome, so pleasant and helpful. Was in and out in about 10 minutes.
BRENDA FEverything was perfect no issues
Daniel DThe lady at counter was awesome and same with the guy who helped me attaching the trailer. Those were two very awesome individuals I’ve met in recent times
SACHIN SHappy with U-Haul . We already have good experience and come back. Staf is kind and professional With pleasure I will recommend your company to my friends. Thanks very much!
Meliha H | First ImpressionsThe service was excellent I had no problems whatsoever the only reason I put the equipment wasn't clean I rented a trailer to tow a car like a flatbed so no big deal the gentleman that helped me hook up the trailer did an absolute superb job and checking the trailer in when I was finished with it again the gentleman did an absolute perfect job I really appreciate it there professionalism
GEORGE BI had a great experience with staff and the vehicle I picked . Straight forward and smooth process. ⭐️⭐️⭐️⭐️⭐️
Ravinder SCustomer service was exceptional.
JOHN GOffer current and former service members of the Canadian Armed Forces a thank you by giving them a discount 15% to 20% off.
buxton WEverything was excellent, keep up the great work
STEVEN MWorst customer service experience I've ever had. I don't usually leave reviews, especially bad ones for any facility. The experience I had here was absolutely horrendous. I dropped off my vehicle for an appointment I had made through the U-Haul app 3 weeks in advance. Upon arriving I dropped my car off and was told a 3 hour wait time, which is all fine so far and nothing out of the ordinary. Roughly 2 hours later I received a phone call saying there was an issue with my hitch installation, accusing me of inputting the wrong version of my vehicle during the booking process (the man stated I had made the reservation saying I had the 2wd version of my car which I have the AWD version) and thus because of this they didn't have the hitch in stock that my vehicle required, I asked what could be done about this situation and was told they can't do anything for me but order a new hitch which would take 2weeks+ to receive. I told them this was not acceptable because I leave to move across the country in a few days and need this done now. Shortly after I hung up the phone, I took it upon myself to research the hitch part number to see if it was universal for both 2wd and AWD versions of my vehicle and everywhere I looked confirmed that it's the same fit for both versions of my vehicle, and there would be no difference because it bolts onto the frame and the drivetrain would not affect this. The part is universal for all versions of my vehicle. So after doing my own research and confirming with another shop that I was not in the wrong that Infact it wasn't my error and Infact U-Haul who made the error but was trying to lie to me and make it seem like me who messed up I called the U-Haul location back. As I proceeded to explain that it would make no difference based on the model of my vehicle I ended up getting a completely different answer than I did the first time. Saying the computer systems were to blame and that they just don't have the hitch at all in their location, I explained that I need this done as soon as possible because I'm leaving to start a new job and move in to a new place on July 1st and I can't have this happen. I was out on hold and was told there was no way they could fix the issue and I would have to wait two weeks. They asked me if they wanted me to continue with the wire installation and give me a discount but there was nothing they could do about the hitch installation. After this I promptly had to find another shop open on a Saturday and try to source the part, most places don't keep hitches in shops because of how many different options there are for vehicles so this was not an easy task to do so before the time I needed it done on such short notice. I ended up calling a local shop, got much better customer service explained my poor experience I had with U-Haul and within minutes I had secured the part I needed and was told it would arrive in 1-2 days via expedited shipping at a bigger cost. Now U-Haul has not only caused me grief of struggling to sort this issue out and stress, but they also costed me extra money because of their poorly run model and not having the part they needed in stock. I will never return to U-Haul for any sort of service like this and if there was another option to rent a trailer long distance close to me I would be canceling that reservation also and bringing my business elsewhere. This is the last time I use this company by any means, I had a completely terrible experience. I would not recommend this company to anybody I know.
David GThe trailers were old and rusting. But clean and functional. My major complaint is that this yard is not well equipped for night time drop off. The area is not lit. We had a difficult time seeing enough to be able to unhitch. This was the same with 2 rentals. Please add night time illumination.
CONSTANTINE SHave rented a few times from this location. The staff is courteous and prompt when picking up the trailer. Higly recommended with good supply of equipment.
ADRIAAN VKeep up the good work! Thanks
EDWIN ITotally opposite to the pick up location. Close by and the young man was welcoming and helpful!
R WAll of the employees were amazing!
LEIGH Sstaff were exceeding helpful! So nice to see as many businesses have let service diminish. Truck was almost new
Christopher KI cannot find anything that would require adjusting. The people were experienced and easy to work with. The location is easy access off the highway and a large clean paved lot. Well done!
Richard CYour manager Nicole Stuart is amazing. She knows her job very well and she is outstanding at dealing with people. I'm totally impressed.
Larry WThe girl who helped me walked me thru the process twice, making sure I understood!
RITA V | First ImpressionsBy the time I arrived to drop off the truck and trailer, I was tired and had enough just from the stress of moving. The two staff members at the desk could not have kinder or more helpful! It was a great experience and I left feeling happy.
SANDRA LCUSTOMER SERVICE WAS OVER THE TOP
BODIE CI have used this location in the past and found the people to be extremely helpful and professional in what they do. This location is well managed and well maintained. In my opinion, five star rating.
PETER SKeep doing what you are doing!
Dana AGreat customer service
PHILIP GGREAT!!!!
BRANDON TWent to the Esso station at 1645 N Service Road ( U-HAUL service ) they were super helpful *** and directed me to the Niagara location, it couldn't have went any smoother.
GEORGE MThe process was smooth and seamless, however, I rented the motorcycle trailer on a Friday morning and needed it for only a few hours. I brought the trailer back and placed it back in their yard around 3pm. I was met by a uhaul yard person who assisted me to disconnect the trailer. When I asked if I still needed to go inside he stated no, I've already taken care of it. I then left and was a bit surprised by a call on Sunday afternoon from uhaul asking when I was going to return their trailer? I stated it's already back in your trailer lineup on Friday afternoon. I think the process of communication within their location could be greatly improved
GARTH DManager was very friendly and approachable.
Lauren V | Overall ExperienceExcellent service
LISE-LOTTE JI did not end up using thr 4x8 one-way to Owen Sound as the height of the trailer was terribly low for most of my items, Therfore had swapped to a 5x8 with a greater ceiling height than allowed me to load properly and safely. In the end. I was being charged for both trailers and wanted a full refund for the 4x8 enclosed trailer to which was not a full refund.
BRANDON SThis was my 1st time using the storage at this facility and I must say I was quite impressed on their set up. Accessibility was easy and the facility in it's entirety was very clean. I have used other U-Haul storage facilities and they were not as impressive as this one. I most definitely would recommend the U-Haul facility at 4622 MONTROSE RD, in NIAGARA FALLS, ON. Very happy client!!
Christina R | Overall ExperienceAbsolutely nothing everything was smooth fine fast
ROBERT CThanks Kristine!! If it wasn't for her I might have killed my father in law. She made everything so easy and nice. I will be sending rabbit as I can't give her the raise you should be giving her!
SHERRIE WVery helpful and friendly staff :) No issues with equipment.
J PNiagara Falls near Montrose rd location. excellent staff so helpful. I have allergies and staff was very understanding and accommodating. helped me find products that were hypoallergenic. My locker was clean as well. One complaint though,. it's too dark and the ceiling is too low. The light near my locker was on.a sensor and I had to walk down further down the hall to turn it on. Without it on I couldn't see anything. Overall very good security and logistics. I like that the dolly was available for use.
jennine g | Overall ExperienceThe only issue in feel is the prices are too high for a storage unit.
Ana F | Overall ExperienceFriendly staff, kind and helpful.
Pamela C | Overall ExperienceVery good service. Truck very clean
Amir TNothing
WARREN SThe only thing that would have made it better is if there are more staff at the desk during busy times. A fair bit of time gets taken up with picking up the vehicle on a busy weekend morning. But, I absolutely do not want to use an app to pick up the vehicle faster. In that case, I'd rather wait and have a person help me when picking up a vehicle.
Christopher SMy father recently passed away. I rented the trailer to take to Florida to bring back items from his and my now widowed mother's home, as she is now putting it up for sale. I was told it was cheaper to take an empty trailer from Niagara down and bring it back. As opposed to renting one in Florinda and taking it one way back here. I took the cheaper option. I towed an empty trailer 2,500 kms. The Trailer I was given had no running lights. The associate said it was a sensor in my truck a 2022 Ram Pick up, and that they would come on in the dark. I disagreed but hey, I'm not the "expert". I drove the trailer in the dark through the mountains of Virginia to Florida with no running lights. luckily your trailers have many reflectors on the rear. I was not willing to stop and ask for road side assistance in the middle of the mountains, wait for a mechanic in the middle of the night to tell me the trailer was no good. When I arrived in Florida I called road side assistance . The mechanic was very good, but said the trailer lights did not work. He advised to exchange it. I went to a U-Haul who could not help me because I was given an "in town" contract and there was no exchange policy on an in town contract. They advised I should have never been allowed to leave the lot in Canada with them knowing I was headed for Florida ( I did advise the Niagara location I was headed to Florida with the Trailer). I was sent to a corporate location who advised me the same. That I should have never been allowed to leave Niagara and that I was given the wrong contract. The Florida Corporate location on Federal Hwy was excellent, I dealt with the owner. She made a call to her supervisor. I was given another trailer that was 10 times the quality and shape as the original. Further, the original trailer's tie downs were seized with salt and corrosion. Not a good experience to an already very difficult situation. Thankfully I was charged the in town contract price I was originally quoted. NOT HAPPY...
JAMES DN/A
BRIAN CI recommend reducing your prices with respect to you❤️🙏🌹
HOGAR MAll the representatives did a great job! Everyone was happy and helped me get on my way quickly. Thank you !
GARY DThe staff are amazing and very helpful at this location. Although the truck provided for me was horrid. Mirrors are unable to be adjusted without an Allen key. There was absolutely no gas in the truck, I had to go straight to a gas station and fill the whole tank. Returned this truck just under half a tank. I was only credited $48, the cost of gas prices alone today that is no where close to enough. We had to spend $300 to fill this truck up. Back of truck was very dirty, just overall not impressed I feel I got the oldest truck on the lot nothing was checked before I was to pick up the truck. Overall I feel next time I will probably use another company just for the inconsideration of even prepping the truck before it is to be taken out, felt very unsafe like it hadn’t been serviced in years.
Nicole WNicole is very friendly and approachable, but I am not happy that I cannot get extended access even if I paid $1,000,000. Extended access is something I really needed this time around
CHIGOZIE M | First ImpressionsVery friendly and professional Would definitely recommend this location
Jim BQuick and easy. Friendly staff. Smooth transaction
ANDREW MService and pick up took very long pick up was for 9:00 the desk check in took 15 mins then they couldn’t get the lock off of the truck to get the keys, didn’t get to leave until 9:45 and had to have the truck back by 3:00 so I lost that time, while driving and using the brakes at highway speed the whole truck shook with the brakes applied steering wheel moved side to side really bad, I couldn’t adjust the mirrors they were way too tight making back up the truck impossible to back up, the only positive part of the visit was dealing with crystal who took the time to handle the situation and at least made so good out of it, I was very shocked at how poorly the experience overall was
MATTHEW JGreat people and service
LARRY EFriendly service every time I rent from this location. Knowledgeable staff were quick to deal with an electrical issue I had with my truck. Thank you.
ANTE VVery pleased with our experience. Staff was always helpful and friendly, going out of their way to solve any issues or answer questions.
BECKY C | Overall ExperienceBest UHaul so far in 6 provinces.
ANA MThe representative in Niagara Falls was pleasant and accommodating to our situation. Unfortunately I cannot remember her name. Her plant had just fallen on the floor. Thank you for your help.
STEPHANIE MMgr was great! And staff was very friendly.
LARRY EMy first time with you, amazing service
Jose ANothing that I can think of.
JASON MThank kindly take care
crystal s | Overall ExperienceThe staff at this facility is totally engaged and outstanding.
Jeffrey S | First ImpressionsGreat staff
Andrew DStaff was very helpful
James B | First ImpressionsNo negative expirience, keep up the good work
Joseph Z | Overall ExperienceWhy the washroom in the storing building need a entry card to swipe to enter, it does not make sense. Those allowed to enter the storing Unit already has their swipe to enter card to enter. This not a complain, just does not make sense. Thank you Yogan
Sivayogan N | Overall ExperienceAll I can say is 110% satisfying keep it up guys
ADONIS A | First ImpressionsIn my face book time line I am going to write a post about the help I received from U-Haul and about the unbelievable clean and secure storage facility and all helpfully stats.
Sivayogan N | First ImpressionsThis U-Haul storage unit was perfect for when and what I needed it for. Perfect place to store extra things that wouldn't fit in 2 Senior Bachelor apartments for my mother and myself. Was well worth splitting the cost between us both. After 4 years, I didn't need the unit anymore. Ty Penny Fleming
penny f | Overall ExperienceI have spoken with U-Haul Customer Service staff ALREADY regarding my experience with this facility. At the BEGINNING, the staff bent over backwards to accommodate my needs, which was terrific, and very much appreciated! I had spent 16 days at a local motel due to flooding at my residence in Toronto. The motel made the decision to make everyone leave that was no longer paying full price for their rooms. That included me. I had a tremendous amount of stuff there due to my personal circumstances including plants I had purchased as gifts for friends of mine, food that was in the mini fridge, as well as pet food for my small dog and cat. What started off great turned disastrous for me and I was EVICTED. I believe the reasons were largely blown WAY out of proportion! The General Manager began acting as though I was a terrible person and even bad mouthed me to OTHER U-Haul locations! It wasn't fair at all. Some of the mistakes on the contract I signed were mistakes made by the staff members, not by me, yet I was held accountable as though I MADE THEM all! I was told the President of Marketing was going to get involved and would call me within 3 days. I was in the hospital when he made one call to try and reach me. He has never attempted to call me to the best of my knowledge after that, even though I have followed up THREE more times with the Customer Service Department. I was ALSO told I wouldn't have to deal with the nasty General Manager again. At the time, that eased my mind, because she had been quite rude and condescending to me. I felt like she was chastising a 5 YEAR OLD! I am 61... I was in breach of their contract from the MOMENT I stepped foot on their property and moved the first load of stuff from the motel. Why? Because it included the food which isn't allowed, and also live plants which aren't allowed either. In my defense, I had the owner's permission to bring the plants there. She was going to put them in the office area, but since it was closing time when they set the contract up and she had no idea WHERE exactly she could put them, I just put them inside the U-Box they gave me outside, and I put others out in their garden display area until I could deliver them. They also claimed I used THEIR business address as MY address which is ridiculous! My drivers license wasn't scanned because we were rushing and the office was closed by then. It was supposed to have been corrected later but wasn't. Is that MY fault? No it isn't... I had been extremely sick the day that the General Manager was sending text after text to my cell phone number. In fact I was at a Bed and Breakfast facility more than 1.5 hours away and had stayed in the ROOM the whole day I was that sick, with my phone on Do Not Disturb! As soon as I woke up the next morning and turned on my phone, I saw the messages escalating that had been sent, and her telling me in the final one that she was disgusted and was kicking me out IMMEDIATELY! I called her as soon as I read them and tried to work out a solution. However, she kept interrupting me as I tried to explain my side of the story. I'll never forget her words! She said "I've heard it all BEFORE Catherine!". Well how can THAT be when it had literally JUST HAPPENED?? I offered to correct everything and asked for a second chance. I was DENIED. And to make matters WORSE, she would not even rent me a cargo van that I needed to move the stuff to another facility! She said she was worried I wouldn't return it! Seriously?? I have rented multiple times from U-Haul and never returned a truck damaged or late or not full of fuel!! So again I felt it a FURTHER dig to my character and totally unfair. To make it worse than that, she had a discussion about me with the St. Catharines location and she told THEM not to rent to me EITHER! I had to book through a different CITY which was very inconvenient and involved more costs. The General Manager put EXTRA restrictions on me even though I had moved the food and plants out immediately after I got told I was being evicted. I made amends and apologies -- to no avail. The icing on the cake came when I had just ONE more load to empty the 10 x 15 foot unit with a cargo van I had ALREADY rented elsewhere, and done 3 complete trips with. Word had now been spread about me maliciously. I was denied renting a $19.98 cargo van ANYWHERE in the REGION and couldn't enter their building! Come on U-Haul, was a I criminal now? It sure is how you have treated me! And I never heard from John Fisher their President either, even though I was promised he would smooth things over for me. I wouldn't send ANYONE to the Niagara Falls location in Ontario as a result, because even though MOST of the staff are customer centered, and EXTREMELY helpful, Nicole Stewart the General Manager definitely isn't. Not at all... At least I definitely don't think so! I'm very disappointed. The facility had EVERYTHING I required! But I was given NO OPTION to stay
CATHERINE S | Overall ExperienceThe Staff are absolutely terrific…
Donna B | Overall ExperienceGreat clean facility. Super helpful staff. Would recommend and use again.
Peter M | Overall ExperienceWouldn’t think twice to come back l know where to go thank you , your team are awesome
BRENDA P | First ImpressionsKnocked my head off the water pipe a few times. Would be nice if it wasn't so low, or less in the way. Otherwise it does the job as a storage unit. Staff was friendly and helpful.
Kevin C | First ImpressionsThank you!
Lindsay R | Overall ExperiencePricing should be pro-rated and not only monthly
Michelle S | Overall ExperienceOnly thing to improve on is lighting. I wish there were lights inside the unit. It is very hard to see once you are in your unit looking for items
Victoria K | Overall ExperienceStaff are very pleasant, and very professional
Karl D | Overall ExperienceThe ONLY thing I would say that I prefer at the Toronto U-Haul location that I had been using before for storage, is that THERE you can drive your vehicle right into to an indoor 4 bay facility, so you are protected from any vandalism that might otherwise be a possibility. You are also protected from the WEATHER! They ALSO offer 24 hour access to their indoor climate controlled units. The Niagara Falls location allows very EARLY access to the inner climate controlled units (5am), but they close access at 10pm, which to me is quite early. I do NOT know many people that would be up 5am moving things to a storage facility. I think it would be an excellent idea to change the hours to 7am (or even 6am) and EXTEND the evening hours to midnight or 11pm! I had to get a U-Box for an emergency I was involved in. And then I got an indoor unit which will help me consolidate my storage needs to ONE city from THREE... But 10pm does NOT offer nearly enough flexibility for someone in an emergency situation. And although I DO wake up early, at around 6:30am, I'm not jumping out of bed to rush to a storage facility at that hour. I have business to attend to during normal business hours, so that only leaves approximately 3 or 4 HOURS to sort through my possessions, organize them onsite, and utilize the indoor access hours of operation. It's just a suggestion, but I do think that if you surveyed your customers, many would agree that LATER hours would be much more useful than access availability at 5am. The staff have been excellent and extremely helpful, especially Crystal and James!! Thanks to BOTH of them for understanding the urgency of my situation, and for helping me so much. I truly appreciate that! Keep up the great work U-Haul and I hope you share my comments with the powers that be, and with Crystal and James!
CATHERINE S | First ImpressionsNicole, Mike and James were all very helpful. One of the best customer service experiences probably out there! Thank you!
caryn r | First ImpressionsNicole, Is a one of a kind worker she showed exceptional customer service skills she was kind curtious and she went over and beyond thanks Nicole😁 You we're such a great help for the short term rental period I had there, U haul is lucky to have you.
Miranda I | Overall ExperienceI’ve given an excellent rating because of the consistent friendliness of the staff and cleanliness of the storage and the other facilities there
Richard B | First ImpressionsVery friendly staff, and very helpful.
PAMELA G | Overall ExperienceStaff are friendly and helpful. Overall a great place for storage with great people.
Emmanuel H | Overall ExperienceEverything was great. The only complaint is there was either a leak in the building or someone else’s storage unit which had water coming under the wall into our unit which caused a bunch of our items to have mold on them…other than that upsetting moment, the facilities were clean. Staff was nice and accommodating and units easy to access.
Jessa L | Overall ExperienceHad a wonderful experience with zero complaints 🙂
Allison F | Overall ExperienceWas having a hard time with my keycard and all three people working on the desk were super helpful :) appreciate yall!
Alysia L | First ImpressionsThank you very much for your professionalism
Laszlo I | Overall ExperienceI was told that they don't send invoices or reminders to my text or messages or even email to pay for the next month's storage charge. I don't find this right. It feels like they are just waiting for customers to accrue late charges. If you're late, they will call you. I haven't moved in yet so I can't tell you about my experience. 😃
caroline n | First ImpressionsThey don't have big unit
ADEBISI A | First ImpressionsThe woman who helped me was very friendly and very helpful and made the experience easy for me as it was all new to me. Same with the lady who came out to help me find the unit when I brought stuff into the unit today. Everyone I met seemed very friendly and helpful when I was there today, thank you.
Allison F | First ImpressionsAmazing!!!
Rodolfo P | Overall ExperienceOne month free was awesome and the staff was very friendly helpful . Building was clean . And I would definitely recommend this place .
Patrick G | Overall ExperienceGreat access and convenient indoor loading and unloading
RON B | Overall ExperienceI ordered a 20 As truck and because I knew it came with 1 month of free storage. I already told this to the worker there in the morning. When I returned with the car, they told me that they only had a 10*13 As storage... I asked them to call another uhault in the area, but the lady said I should call them. I saw with my own eyes that a couple of storage were empty, yet the manager did not give me more. So that's all about Uhaul in Niagara on Vine Street, when they couldn't give you such a storage unit, they were so nice that they gave you two medium-sized storage units.. so that's it for Niagara uhaul cooperation and helpfulness I'm sorry that there is only this one uhaul in Niagara, because I would have gone somewhere else
Nikolasz P | First ImpressionsA pleasure to work with Nicole, excellent service. Will definitely be back to this location.
Nancy A | Overall ExperienceNicole went above and beyond to help me with my storage needs. She was friendly and professional and an absolute delight!! She made everything so easy and even set up her team for success in managing my transfer of units. Very thankful.
TYLER M | Overall ExperienceNA
Lisa M | First ImpressionsExcellent
Himamasu L | Overall ExperienceStaff was very helpful.
Nancy A | Online Move InI don't storage stuff often but their method us very easy that no experience is required. Mostly feels safe, clan and affordable.
Maria G | First ImpressionsVery good mannered and caring staff, clean storage units and the whole facility. Clean and fresh smelling washroom. Trolleys they provided helped me a lot. Definitely would recommend to my family and others.
carrol B | Overall ExperienceAll went well. My questions quickly answered. Facility dry and air conditioned. I felt safe while in the facility which was important.
Kimberley S | Overall ExperienceEverything was great except it seemed like an overwhelming task to get someone to open the overhead door close to our storage unit. I was initially told no because it would take someone away from their job to open the door. I dug in my heels because it meant having to through 2 corridors to get to the next overhead door and my 8' x 12' unit was packed. Someone came and opened the door. They were way from their desk for 5 minutes and it probably saved me 2 hours. Hard to figure. Everything else was excellent.
Terry T | Overall ExperienceThe staff was pleasant and helpful. The facility was clean and conveniently located. My only reservation for not giving 5 stars would be : 1. access hours limited to 6am to 10pm. I would have wanted no limit. 2. only one access card allowed.
Errol K | First ImpressionsI had 2 horrendous prior experiences with U-Haul but this one was fantastic!
Terry T | First ImpressionsKeep up, good experience, we will be back
Joseph Z | Overall ExperienceHard to figure out their buzzer systems to get in
Mary D | Overall ExperienceMy experience with the Niagara Falls- Industrial St location was always excellent. I found the staff to be both knowledgeable, helpful and very friendly. The storage facility was always spotless, a job very well done by Lena who clearly takes pride in her work. Anytime I had to deal with the office staff it was most pleasant (and I was often addressed by my first name) with all my questions or concerns answered with the utmost professionalism but with a good sense of humor as well. I rented at this location for over a year, rented trucks for my move and even had a hitch installed on my car. No matter how busy the office was I never got a "stressed out" or rushed feeling from the staff or manager. Every experience a good one. I would say that the overall feel of this location felt like family, I actually experienced some sadness as I cleaned out my unit to take to my new location as I felt like I was leaving "friends" behind. I think that manager Nicole deserves kudo's for the great inviting environment she has created within her staff at this location...most welcoming!! Thank you to all!!
cynthia t | Overall ExperienceTruly a treasure, are the staff at this U-Haul location, Montrose Rd, Niagara. Thank you Lena and Nicole, the two ladies in the office, and who also assist in the storage areas. You are both so amazing, helpful, courteous and polite. Your establishment offers a high standard customer service, thanks to you Ladies. Congratulations and thank you!
carrol B | First ImpressionsThe staff did not give me clear directions on accessing my unit. This created some feeling of anxiousness.
Lloyd M | First ImpressionsExcellent customer service and friendly
Tijo C | First ImpressionsIts a wonderful well thought out facility with excellent staff. The only negative is that its way too expensive. If need arose I would do business with them again. My opinion, your free section should be on social media. Might save you a dump run. i both got and gave items there.
ROB B | Overall ExperienceWould definitely return again. Thanks
donald g | Overall ExperienceJust need to check on security alarm system.
Mitesh T | Overall ExperienceNicole was exceptional
Brandon V | First ImpressionsNicole was fabulous
Edward V | Overall ExperienceNicole 0 being bad 5 being good was a 12 bent over backwards to make my experience top notch
Edward V | First ImpressionsRepresentative was very attentive and super helpful. Demonstrated excellent customer service skills!
Lauren V | First ImpressionsI like the fact that I need to swipe my access cars twice upon arrival and every time to enter the storage facility. It is definitely an added sense of security.
ANDREW S | First ImpressionsNever had a problem with the place use it when I need too ⭐️👍
Tammy G | First Impressions-Whenever I had the displeasure of having to speak to staff in the office area, and after having to my turn in line, I was greeted once with "ya" and another time with "what's up?". In both situations, they were very simple questions, they always seemed disgruntled and dismissive, as if I was wasting their time. When I was done, not once did staff wish me good day and thank me for using uHaul's services, they just looked beyond me to the next person in creating them with a "ya" or "what's up?"; bery unprofessional. -the cost of a 5X5 has become very high, so much so, it became financial better for me to just purchase another storage locker in my condo building.
Robert D | Overall ExperienceI thought it was great service although some of the stuff may need a little more customer experience and empathy.
Angela W | Overall ExperienceThis U-Haul storage location is always clean, staff are friendly and knowledgeable. Any time I go in the office for help or a new type of service, it is seamless. Storage for a few months with no issues, easy payment options, a couple truck rentals I never had problems. I always dealt with Nicole and Lena, well done ladies, Thank you!
Amanda M | Overall ExperienceNicole and her team are the Best! group of people I have EVER met ... I when through a very difficult period in my life why my stuff was in storage this team was with me every step of the way making me feel at home while my life was packed up. Montrose Niagara Team you will truly be missed. Thanks again for all the laughter and support throughout the years ... wishing you all a Very Happy New Year.. Regards Nicole. J.😘
Nicole J | Overall ExperienceI rented a truck from Niagara. I was having a difficult time with the app so I called that location directly. The woman was super friendly, professional, charming as well as really good at her job. When I was there to pick up the truck I had the same customer service rep. She is seamless. She helped me, assisted a new employee and greeted incoming customers ALL while being very present with me. She and other awesome staff members are the reason people return to U-Haul. Moving is stressful and your staff make a difficult transition easy peasy. Thank you, Thank you, Thank you!
Ellie M | Overall ExperienceUnit was smaller than anticipated for the cost as well, not worth it
CHRISTINA P | First ImpressionsThe guys at U-Haul on Montrose road are amazing ! They are super helpful and have all the answers to any of my questions. Such great customer service !!
monica m | First ImpressionsVery pleasant experience Staff was very helpful Very satisfied
Laszlo I | First Impressionsall good
rina m | Overall ExperienceOne thing I didn’t like swiping the card two times, and Door is closing very fast and very hard to unload the stuff if they should have one access code to door to open
zulfiuar a | First ImpressionsThis was my first time using Storage through U-Haul and it was impressive. Serve the short term need that I had.
LAURA P | Overall ExperienceEveryone was very helpful and understanding
Peter H | Overall ExperienceEven though the auto door wasn't working on a holiday weekend - staff was well equipped to handle the situation kindly and without issues.
Brenda D | Overall Experiencealways will use your facility
donald g | First ImpressionsFor the facilities security I wish to address that the large lift entry door for trucks to pull into on left side of building is not secure before or after the 10pm lock down time. Since just pulling up to the lift up large door initiates the door to automatically rise. With or without sign in process!.
Robert W | Overall ExperienceVery impressed by unit considering I'm a first timer renting a storage locker,access to locker should be 24/7 hrs Otherwise all is acceptable,looking forward to a great future with U Haul
derrick g | First ImpressionsWhat a great facility. We needed space for a couple years and the space was very clean and convenient and secure. We had a positive experience
Tony A | Overall ExperienceWonderful friendly staff I worked with, gave me a tour, unit was freshly cleaned, even had a laugh when facing down a tough job ahead.
Jacqueline C | First ImpressionsExcellent in all respects. Thank you Nicole, you have extended us over and beyond.
Satchit D | Overall ExperienceFrom start to finish , experience was amazing, thanks to all staff!
kristina k | Overall ExperienceJustin was very helpful and very polite and knowledgeable that was your Niagara Falls ontario site
kathie W | First ImpressionsFantastic team at this UHaul facility.
Jennifer T | Overall ExperienceVery clean facility..I was impressed
Margaret B | Overall ExperienceVery convenient and easy to use , thanks for everything!
Jordan M | Overall ExperienceAt the Niagara Falls Ontario facility The staff was amazingly helpful !
TRACEY Y | First ImpressionsSuch great customer service
WENDIE M | Overall Experience7* for Montrose branch and the Manager there, her team and herself are the best!
Ana M | First ImpressionsVery clean and staff are very friendly
Brenee S | Overall ExperienceFellow at uhaul was excellent and very friendly.
Sue J | First ImpressionsI don’t know the sales lady’s name, dark hair about 5’1ish she showed us the units on Friday June 16th and because of her professionalism (Kent Street Location) we didn’t even bother to check out any other storage facilities in Niagara Falls! We are very happy with U-Haul storage !!!!
Kerry M | First ImpressionsAnytime I needed assistance, I was given their full attention and strong, solid help, not a quick answer and move on. I always left very happy. Great customer service!!
Sandra F | Overall ExperienceThank you for being there for us deb
DEBORAH R | Overall ExperienceAll I can say is that all the employees are very professional, and specifically Nicole she is helping consumers All the time, Thank you for getting a excellent service!
Paulin J | First ImpressionsAll is good. I find that waiting in line for service can certainly be improved at the Niagara Falls branch. I waited for 15 minutes for someone to come to the counter. I was first in line with 4 other customers behind me.
Trent T | Overall Experiencethey went out of their way to help us
James L | Overall ExperienceI am pleased as punch, got me out of time bind. Thank you so much
Debbie C | Online Move InStaff is knowledgeable and got me in and out quickly
anthony c | First ImpressionsJustin, Jacob and William, guys, you are stars there! Thank you thank you thank you! Ana Maria
Ana M | Overall ExperienceShould install card access at Kent ave side of the building, alarm on door, needed staff to open to move , inconvenient to myself and the staff that have other things to do
Bradley N | Overall ExperienceYour storage fees are highway robbery for the sizes that are offered I was told everything would fit in 1-2 units from my truck rental and I needed 3, PLUS a big unit from another company because I wasn’t going to get ripped off a 4th time . The units are very very small , the doors for accessing the front are horribly inconvenient, I was told on the phone when I placed my reservation my 1 unit would be free , the desk made me pay for the full amount , only when I disputed it they listened to the tapes and found I wasn’t lying and offered the one unit free they wouldn’t refund me for the one and I could place my items in a more cheaper bigger facility I only needed it for 2 weeks , and I had to pay for the e full month - unlike other facilities, and you estimated my km /miles to be way less and I ended having to pay an outrageous amount plus put gas to even use the truck upon departure, all in all I paid wayyy too much money in that horrible stressful move and I will never rent storage or trucks from this company again based off my experience I’ve used uhaul trucks for lives many times and never experienced this kind of sneaky amounts paying a deposit and then you taking it afterwards and charging more for mile use it’s insane ! Also the hours for office are terrible and storage access hours are not 24 hours so when we moved and loaded had to hurry up because only had till 10?!? Crazy ! Storage should be 24/7 especially if so locked up and secure like you do , which I will give you credit for .
amber W | Overall ExperienceFor the second level storage units there should be a ramp or lift access for moving to them to make it easier access
Adrian S | Overall Experiencehi happy about all the free month helped My only thought the unit was costly for the space
Anne P | Overall ExperienceMy swipe card didnt work properly. Had to get the staff to help me more then once.
MARVIN M | Overall ExperienceEveryone was very helpful and friendly as we looked for a storage solution that suited us best.
BECKY C | First ImpressionsI absolutely love uhaul and this service. I had a storage unit here for the last year while going through an unplanned move and then a planned one. All staff were professional. I felt supported and independent and not micromanaged. I had tonnes of flexibility to come and go as I pleased and check-in/out was smooth. It was easy to both get my unit and surrender it. This service was a major factor in the success of both moves, and I'm grateful for it. Thank you!
sara S | Overall ExperienceHipefully tou will get the access doors working properly
andrew m | Overall ExperienceVery convenient, bathrooms etc.
Allan J | First ImpressionsI have never had any issues with uhaul and love how easy they make the experience. They are willing to help with their clients if bad things come up and are patient when it comes to people who are having troubles. (Example: they are able to put things into content to allow someone who has difficulty understanding things into a way that the client understands)
Jacolyn H | First ImpressionsWell run clean facility. Would recommend.
Paul T | Overall ExperienceThe best of the best, U-Haul Storage, and rental Equipment.
jose m | Overall ExperienceVery friendly, professional, helpful, knowledgeable staff who are always very willing to go above & beyond.
Lynsy R | Overall Experiencestaff were very helpful and fun to talk with
joan c | Overall ExperienceAll good 👍
Chris T | First ImpressionsExcellent facility. Easy to use.
Andy B | Overall ExperienceI've only been 1 day but so far so good. Give me a couple weeks and this rating might go up.
Michael p | First ImpressionsYou guys are thieves. Stole some stuff from my storage unit
Jacklyn T | Overall ExperienceVery impressed by the customer service offered by the employees who helped me with the whole process. Unfortunately, I didn't pay attention to their names, but I hope they get told/recognized.
Linda M | First ImpressionsStaff that dealt with my reservations was very informative, friendly and helpful and I was impressed that someone greeted me at storage area to show me my locker and run me through the process of entering and leaving. The area itself was spotless. 5 stars all around 👍😁
Margaret B | First ImpressionsThanks
abdinnor j | Overall ExperienceEverything was fast easy and accessible for me to use and store my belongings without any trouble at all !
Julianne D | First ImpressionsI am utterly disgusted at the service at UHAUL as well as their policies. I am consistently being charged 'EXTRA' fees which are deemed insurance/late fees, yet when I ask to pay a past due, I am told I CANNOT PAY A PARTIAL PAYMENT AND ALL PAYMENTS MUST BE MADE IN FULL, SINCE I AM UNABLE TO DISH OUT THE $600 AT ONCE, (THIS AMOUNT INCREMENTING BECAUSE THE UHAUL WON'T LET ME PAY PARTIAL PAYMENTS BRINGING MY ACCOUNT UP TO DATE SLOWLY AND MAKING IT EVEN) THEN I AM BEING TOLD THAT THE ACCOUNT IS INCURRING FEELS PLUS LIEN FEES. SO WHEN MY ACCOUNT was at zero, I was told because I had TWO STORAGE SPACES, even though I told the individual my husband opened the ONE IN HIS NAME, I was told they were the same account and TOLD because the other one had a balance on it, they were charging me two x the late fees, even though one was at zero. WHEN I ASKED THE MANAGER TO MAKE AN EXCEPTION SO I COULD PAY $300 NOW AND $300 AT THE END OF THE MONTH. HE SAID NO! HE SAID THAT WAS NOT AN OPTION AND THAT HE HAS BEEN TELLING ME FOR MONTHS THAT I COULD NOT MAKE PARTIAL PAYMENTS. HE IS DISAGREEABLE, UNWILLING TO MAKE COMPROMISES TO PLEASE THE CLIENT, OR MEET THE CLIENTS ECONOMIC NEEDS HALF WAY. I WILL NEVER USE UHAUL AGAIN AND THEY COULD ACTUALLY AUCTION OFF MY DECEASED MOTHERS STUFF NOW. I DO'NT CARE. I HAVE TRIED OVER TIME TO CATCH UP ASKING TO MAKE PARTIAL PAYMENTS TO CATCH UP SLOWLY TO MEET MY ECONOMIC SITUATION AND HE REFUSES SO THE ONE TIME FOR PAYING MY UHAUL STORAGE, I HAD TO GO TO A FOOD BANK FOR FOOD BECAUSE IT LEFT ME AT ZERO MONEY IN MY ACCOUNT. I WILL NEVER EVER EVER EVER EVER USE UHAUL TRUCKS, SERVICES OR STORAGES AGAIN. NOR WILL I REFER THEM. HE WILL NOT EVEN WAVER ON SOME OF THE FEES AND HE IS THE MANAGER.
Claudine M | First ImpressionsNicole at the Kent location was the greatest most helpful person ever. She is very knowledgeable and made things work seamlessly for us. Thank you so much Nicole
Sharon W | Overall ExperienceWe have never seen such a clean facility! Kudos to the cleaning staff. Staff very friendly and helpful. I would certainly reconsider this facility
steven c | Overall ExperienceThe whole process was easy and efficient. My unit was clean and the building was well maintained. Getting into my unit has a two step security feature. The crime rate around the area is low and the building is not really seen from the general public,but has easy road access. Staff was knowable and helpful. But not to nosy.. great experience
Nicole p | Online Move InI don’t think that although I paid monthly for a few years, I should have received funds back for closing one unit on the 3rd and one unit on the 15th. I don’t know how any individual could empty a locker in one day - the day of the month the payment(s) we’re made. Total rip off.
Susan C | Overall ExperienceWell run business. Always professional and organized
Patricia B | Overall ExperienceI was charged an additional 175.00 for coming into the storage unit 2 days late. 29th is my pay day and the 31st I was there and I couldn’t pay my months rent at the monthly cost I was charged all these extras and couldn’t get the management to work with me. I am a loyal customer of uhaul and I was keeping my unit for that month so instead of the 117.00 I was charged 299.00 and I had my stuff out this month 2 days before my due date and Matthew Tubman is trying to charge me fees. I was not leaving my storage unlocked with my lock when theirs people who are living out of their storage unit on the same hall as I was in when I was cleaning mine out. Last month Matthew had an additional lock on my unit by the morning of the 31st and pay is the 29th and I was threatened my stuff would be going for auction so they have the option of removing the lock themselves this man just wants to charge me more and more money
alyssa b | Overall ExperienceI have received an amazing customer service from Matthew, Joe and Nicole.
Chitrakha S | Overall ExperienceThe staff were the greatest from the time I walked in to the office to rent a storage unit right to the end when I check out and closed my account. The storage units are clean and accessible very easily. They provide carts for you to use to wheel you stuff in and out of storage and also provide bathroom 🚻 for you to use and maps on the wall in several areas of the indoor storage building to be able to find your way around. I have had an over all awesome experience with the whole thing. Me and my husband would definitely recommend them for all your needs for storage, for moving, etc.... Thank again uhaul for a great experience with you we really appreciate it. Tammy & Eric Grindlay ♥️
Eric G | Overall ExperienceGreat business to deal with….
RONALD W | First ImpressionsThe storage unit was a great size to fit all my belongings. And the staff at uhaul were always friendly and always answered any question that I had.
Justine W | Overall ExperienceVery satisfied with my experience.
DUNCAN C | Overall ExperienceFor me, it would have been more helpful if access to storage was until 9:30 or 10:00 PM
DEMETRIOS A | Overall ExperienceGreat and helpful staff, thank you.
Neil A | Overall ExperienceWorst experience ever dealing with storage and at this location Matthew isn’t very friendly or helpful. I don’t think it’s right that you don’t prorate days for ppl in situations that you try and charge them a whole extra month. It’s a scam. I wasn’t happy about it and definitely wouldn’t use uhaul storage again or suggest it to someone else. Kent location use to be great. All the woman are great there but the manager is awful.
Charlene S | Overall ExperienceThe team at Niagara Uhaul are stellar and the facility is always in top notch shape.
Mary G | Overall ExperienceEveryone deserves a raise and paid vacation for the entire winter to the Caribbean...
Kelcy C | Overall ExperienceThe staff were very helpful an pleasant
Duncan L | First ImpressionsAbsolutely great experience, would recommend it to anyone. Thanks CW
christine w | First ImpressionsNo problems
tawny m | Overall ExperienceI wish there was a bigger unit
Peter P | Online Move InGreat experince friendly staff
Jim D | First ImpressionsIt was a pleasure to do business with your staff at Uhaul Niagara Falls. Thank you for making my storage needs easier.
heather d | Overall ExperienceThe service was above expectation! They truly know the meaning of customer service. The location stands out from others I have used. The facilities where clean and practical!
Jeffrey T | First ImpressionsThe manager Matt needs to be fired, he has very poor attitude towards customers. Not someone I would want representing my company
ryan r | Overall ExperienceWhen I reserved a unit online it told me the size of the unit that I would be getting.when I got there the next morning I got a smaller unit then what I reserved
Jacklyn T | First ImpressionsGreat experience overall. The downsides were my own fault and the employees here always went above and beyond to help. Would recommend this storage facility to anyone.
davis r | Overall ExperienceWow, I'm impressed at how smooth and easy this was. I reserved a unit just before midnight, and moved in less than twelve hours later! Thank you so much to the staff who were friendly and efficient and for showing me around.
sara S | First ImpressionsJust a frustration about not getting in after hours
Peter H | Overall ExperienceJamie- the person at the front desk - was professional , effecient and very helpful she had answers to all of our question and concerns made our decision easy
JOHN G | First ImpressionsThe units are small and the door while loving in kept closing and was such an inconvenience to me I had to keep swiping to get the door open . The alarm kept going off it was not a good experience!
Kerry-Ann P | First Impressions- Police interventions on multiple occasions - Vast warehouse sized facility with dimly lit corridors - First floor storage 6' tall units not as large as advertised, all are partially blocked by sprinkler pipes and notices prohibiting stacking boxes above 4' 8" from the floor. False/misleading advertising. - Was told much later that stacking above the prohibited line is actually allowed (then why have the line in the first place..) but was never informed upon rental and had to rent a second unit elsewhere to accommodate my possessions - Manager is unhelpful, arrogant and lies
Laurie E | Overall ExperiencePerfect
Elman I | Online Move InNice storage facility lots of carts. Trucks are clean and accessible. Thankyou.
Judy C | Overall ExperienceI just found that it was a bit expensive. But all staff were all friendly 🙂
laura k | First ImpressionsVery helpful staff
Keith W | Overall ExperienceI always have a good experience with uhaul. Always kind and helpful.
Tracy C | Online Move InGood
Rosalia F | Overall ExperienceThey did not allow me to return uhual products without receipt although they said at the beginning they will do but did not said they will need the receipt. Those products are not sell in other places. It is not fair
juan m | Overall ExperiencePlease change the email on my account to staciehigh8@gmail.com. If you have any questions please call
Anastasia H | First ImpressionsI think the only complaint I have with uhaul is you debit machines are very out dated and fail regularly when making a transaction. In desperate need of a serious upgrade. And not having the tap option in the world of covid is just not sanitary.
SHERRY N | Overall Experience1) upon booking I was told I had a unit that was only a couple stairs up from ground level. It was a full flight of stairs 2) the billing process is Completely ridiculous. For starters when my first bill was due I never received any notification nor was my credit card charged. Upon receiving a letter at my house weeks later I was told I was being charged a non-payment fee. I explained that this was unacceptable as I have not been notified via mail, email or telephone that there was an issue with payment. I checked my credit card history and an attempt was never even made. I didn’t had to argue to have them removed delete payment fee. Which they eventually did. 3) for whatever reason it was impossible for them to correspond with me via email. I was then told that it must be my email address that was the problem. This is not a problem I use this for personal and business email every single day and I’ve never had an issue outside of the issue with U-Haul. 4) It wasn’t until the final two months that I used the unit did I receive any sort of email or paper invoice from uhaul. Two invoice forms. 5) while helping a friend move some items into a different storage unit at the same U-Haul facility, I checked on my unit. I found that some of my furniture was wet and also stained with water damage. I spoke to the front desk and also to the manager of the store. He told me there was nothing that could be done as he didn’t have any notice of a leak in that area. I explained that this was his notice that he must have a leak somewhere in that area as my items which were moved in in November somehow got wet and mouldy between then and April. I was told that because I did not buy insurance I was out of luck. This is completely unacceptable I should not have to buy insurance to protect my goods from a facility that is supposed to me be maintained. As far as I’m concerned this is a stain on the U-Haul name. It seems that U-Haul sells itself on its customer service, quality of facility and ease of use. My experience does not reflect that. I am now out $400 of which the furniture cost, the $40 in dump loads because I had to throw it all out, and the close to $100 a month and I paid between December and June. My phone number is 289-228-4869. I will never recommend U-Haul to absolutely anyone as of time.
Devin M | Overall ExperienceI had things missing from my storage unit and I am not pleased about it I had no access for sometime and I don’t think that items went missing do that is something to look into and also think about putting lights in each of the units the hall ways light up just fine but not the units and it doesn’t help when people are legally blind like I am or Putting in a device with people that have trouble with hearing that would make it also easier
hope p | Overall ExperienceI rented a 5' x 5' x 6' storage locker for May 3. I arrived May 4 to discover the space contains a low hanging sprinkler pipe and warning tape on all three walls prohibiting users from filling it above the marker line.. . which is located just 56” inches from the floor. Effectively, there is just 4'8" of usable space, NOT six feet as advertised. This represents a loss of 41.5 square feet of storage. As a result I was unable to fit all my possessions in this clearly much smaller space and had to find an alternative storage solution for the remaining items. To represent this locker as a 5' x 5' x 6' storage given the interior stacking limitations is completely misleading. One might say it could be considered false advertising. I did not have this problem at the Milton UHaul facility and am now in a position where I have to keep two separate rental spaces in different locations at more cost until this problem is resolved.
Laurie E | First ImpressionsStaff very efficient on the phone and in person. We hD so many questions and everything was answered. Facility is very clean as was our truck.
Judy C | First ImpressionsAll Good and I would definitely use again when needed. Thanks
Danny D | Overall Experiencewas very pleased with the service
Betty W | First ImpressionsMatthew was helpful and patient as I am very stressed out during my move and first time using a storage unit.
Joan M | First ImpressionsThe staff member did a poor job at telling me how to get in/ out of the storage building (she didn’t, I figured it out myself). It also took a while to set it up and she made multiple spelling errors of my information. Not a big deal but it’s hard to feel confident when the staff member wasn’t.
kelsey L | First ImpressionsEveryone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,
Patricia G | First ImpressionsLena Sakowski was very very helpful and she completed the transaction very swiftly and conveniently. I really appreciate her help and recommend that UHaul must hire more employees like her. Thanks a lot Lena.
javed n | Overall ExperienceThe experience was great overall and the staffs were very friendly and attentive!!
ALOYSIUS Y | First ImpressionsIt was not a good experience This was not the unit unit we had settled this is about the truck and a gas that we spent to get back in for I would talk about 100 miles needlessly that get back-and-forth with the truck and still we have to pay when it was our fault. Yes and as I called you all head office I spoke to some gentlemen there with no help whatsoever I believe even try the temper to try to help us a you know for being reimbursed for the gas anal and mileage mean the trop is fine I agree with that but the rest was wrong and very disappointed with Service I don't believe I would recommend you Hall tonight my closest friends thank you
gilles b | Online Move InGreat place
Gary B | Overall ExperienceWe rented several storage units here on a long-term basis, as well as vehicles. The staff, particularly the manager, Matthew, were absolutely fantastic in their customer service. We would recommend this location. It likely can be said U-Haul Niagara Falls is in part responsible for our business success. Thanks Team!
IHS D | Overall ExperienceThe guy jacob or whatever his name was, was not friendly at all. And if I didn't have my stuff with me ready to move in, I would have found another storage. First, he talked very condescending, this was my first time in the facility and when I asked him where to go, his comment was, ''obviously, its this way down the hall.''. Who talks to customers like that? The word obviously should not be in someone's vocabulary who is in customer service. And then I wanted to add my spouse to the storage and he gave me a hard time about doing that, because my spouse was in another country. Once my spouse called on the phone and requested a manager, then all of a sudden, it wasn't a problem. I'm not going to rent here long term because I refuse to pay and give a business money who have employees with that kind of attitude.
Michael W | Online Move InThe two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks Again
Danny D | First ImpressionsEverything was fantastic..except the size of the unit...so small for the price..
Heather W | Overall Experience1. Not permitting partial payments when people are struggling is ridiculous. That is NOT working with your customer. 2. A couple of staff (Chris and Aleisha) were wonderful but the service recently went down hill. The new Manager, Matthew, was not friendly, easy to deal with, and derogatory to his staff. We were disgusted. 3. If you can remember to place locks on unpaid lockers THE DAY AFTER PAYMENT IS DUE, then surley uou can remember REMOVE IT WHEN THE BILL IS PAID.
Heather H | Overall ExperienceIt hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got there
Leslie R | Online Move InKeep up the good work
Thomas D | Overall ExperienceI found staff to be top of the line, and I needed a little more help than most...the staff was amazing...I appreciate all that they did
ANNE M | Overall ExperienceGreat trucks, storage, rates and staff. Ty
Kenneth R | Overall ExperienceThe staff was very rude and not accommodating or helpful at all. Wouldn't choose U Haul again.
Anna C | Overall ExperienceWe chose the climate controlled storage facility for my Mom's clothes and furniture that were important to her. Everything is very clean and very well maintained. The staff are very friendly and knowledgeable.We will recommend Uhaul to friends and family for all moving and storage needs. Niagara Falls Uhaul was amazing!
Lorrainne R | Overall ExperienceBest staff! So friendly, helpful and patient!
Mohammad P | Overall ExperienceThe staff here exceeded my expectations, going out of their way to make sure we got value out of the use of the facility. By the way - the washroom was perfect. Attention to details on cleaning are important and frankly we were surprised at the extra effort here.
Keith T | Overall ExperienceThe lady Katharina (im not sure) was very helpful and accommodating
Zadquiel R | First ImpressionsStaff was always very friendly and helpful!
Tom B | Overall ExperienceThe only issue was a big one at the beginning when I set up automatic payment but for some reason it didn't start and I received very strongly worded notices of non-payment and my contact person was called at work, which was upsetting and alarming for all involved. From what I understand this happens fairly often because of long delays in processing payment information since head office is in another country (USA). That was very disappointing. However the service and staff in Canada were excellent.
Charlene M | Overall ExperienceThe staff were all excellent my issue below is only regarding a policy Only issue was that from from the promotion I was told I was entitled to a 10 x 10 locker. There were no lockers that large so I rented the largest locker that location had. It wasn't large enough do I had to rent a second locker at full price. I think a discount should have applied as I did not get a 10 x 10 locker that was not available as per the first month free deal. In addition I I possibly could gave gif all my things into a 10 x 10 locker and not needed a second locker, that I will be paying for 2 lockers per month until I am able to bring my positions out storage
Tim H | First Impressionsthe hole experiance was very frendly,clean and stress free.thanks.Jim .
Mona K | First ImpressionsThe constant hounding was annoying, you shouldn’t be sending bills to emergency contacts you get People worried. Won’t be using any U-haul facilities in the future.
Ryan L | Overall ExperienceVery friendly staff ....will use again if needed.
billie m | Overall Experiencewould recommend for sure
DAVE G | Overall ExperienceNo comment
NEIL S | Overall ExperienceI was told I had to pay the first month storage then could get a second free. My billing was messed up twice during my free second month, I was locked out of my unit when I didn't owe anything,never a
Daniel S | Overall ExperienceThe customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.
Catherine W | First ImpressionsThe staff at this location will go above and beyond to make your service a success. We love them. I highly recommend this location
Pam C | Overall ExperienceI loved the staff they where understanding to all situations I would recommend them to all people who need storage.
Evangeline C | Overall ExperienceThe staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄
Amanda S | Overall ExperienceWas a great experience, the staff was incredibly helpful and friendly
paul p | Overall ExperienceEverything was exactly as advertised and served our purpose well. Thanks.
Steven M | Overall ExperienceThank you
beth j | Overall ExperienceThe people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.
Brandi H | First ImpressionsAutomatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting
Sarah C | Overall ExperienceVery good
Lise J | Overall ExperienceVery informative and was able to accommodate my needs.
NEIL S | First ImpressionsGreat place to store your belongings!!!
Frank A | Overall Experiencejust keep doing what you are doing staff was amazing friendly polite couldnt ask for better
Dale J | First ImpressionsFriendly and quick customer service.
ken m | First ImpressionsVery pleased
david s | Overall ExperienceGreat staff. Very clean and secure facility.
Bruce S | Overall ExperienceGreat service
Nickolas G | First ImpressionsThe niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.
Denise R | First ImpressionsThe best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to
Bruce E | Overall ExperienceThe staff was very helpful and courteous!!!!
GIACOMO G | Overall ExperienceThe access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute
WENDY B | Overall ExperienceGreat facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.
Joanne B | Overall ExperienceFast and efficient service.Good helpful people.
Norm D | First ImpressionsVery good experience. Would recommend them to friends and family
JOHN W | Overall ExperienceAll good.
Denis D | Overall ExperienceNo comment
Ronnie A | Overall ExperienceGreat company
Debbie H | First ImpressionsThe staff were amazingly courteous, professional and very helpful. A perfect experience.
Christophe J | First ImpressionsThey protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all
Cheryl G | Overall ExperienceAll went very smoothly.
philip j | First ImpressionsExcellent customer service. Storage lockers very clean!
susan k | First ImpressionsVery professional. If
Gregory O | Overall ExperienceMy experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.
Denise M | Overall ExperienceFriendly staff and clean facility.
Amanda S | First ImpressionsFriendly staff and clean facility
Amanda S | First ImpressionsIt was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)
Charles M | Overall ExperienceCustomer service was well above and beyond. Thank you so very much. Karen McLellan
Karen M | First ImpressionsBest U-HAUL I have ever dealt with
Robert B | Overall ExperienceMost of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.
Michal P | Overall ExperienceThank you very much , I am quite happy with the storage units thank you very much once again
Tanis F | Overall ExperienceI will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.
MARY G | Overall ExperienceI don't need the free one month storage so I won't be using it. Thanks is for the offer
Heather S | ReservationGreat helpful staff! Everyone was nice!
Charles M | Reservationadvise people you don't prorate that last month. so they knew to get out before they pay again.
Ella G | Overall ExperienceBest storage place we have found.
John M | Overall Experiencetoo expensive for the size plus you have to pay extra $10 for 24 hour access.
Edgardo P | Overall ExperienceThe perfect solution for my storage requirements Thank you
Barbara P | Overall ExperienceCorrection: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.
Michal P | ReservationThank you for the wonderful service I was provided. The staff was very kind
JOY T | Overall ExperienceRental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.
mark m | Overall ExperienceWonderful experience. Very helpful staff.
sue r | Overall ExperienceThank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.
KAREN B | Overall ExperienceGreat...will use them again!
MIKE M | Overall ExperienceNo issues at all. Pleasant and helpful staff.
Adam D | Overall ExperienceI had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.
Jenny R | Overall ExperienceExcellent service and staff did everything they could to make our move easier.
neil B | Overall ExperienceExcellent friendly staff.
shaun h | ReservationThe staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.
Sheila J | Overall ExperienceIt was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty
Bryson P | ReservationCost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.
john b | Overall Experience839029 is absolutely awesome! Keep up the great work everyone!
Matt K | Overall Experiencegreat
philip c | Overall ExperienceGreat
STEVEN T | Overall ExperienceOffice hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I
Geri F | Overall ExperienceI have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.
DEANNE B | Overall ExperienceStaff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.
Corey S | Overall ExperienceNot necessary, completely satisfied
STEVEN S | Overall ExperienceService was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon
Sharon W | Overall ExperienceGreat staff
Chelsey M | Overall ExperienceAwesome experience!
Terry W | Overall ExperienceI would recommend this facility!
Lorrain H | Overall ExperienceOutstanding!
Mark D | Overall ExperienceMark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!
Jason P | Overall ExperienceGreat service friendly people made adjustments to what I needed and responded very quickly
wayne s | Overall ExperienceAll good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?
PETER A | Overall ExperienceGreat and helpful staff
Esther A | Overall ExperienceVery disappointed in the customer service we received and the wait time.
Amanda M | Overall ExperienceI wish For my own reasons I would have bought the 24hr option otherwise everything was great
robert p | Overall ExperienceThe only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.
Ilene B | Overall ExperienceThey are very courteous and efficient! They also quickly resolved an issue, felt very valued!
Lidija S | Overall Experience