Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario

3199 reviews

4605 Kent Ave   Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)

(905) 371-0297

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 371-0297

4605 Kent Ave
Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No much really. The best aspect of this location is the team. Always top notch people.

Trevor A. 
Rating:
5.0

Customer did not leave a comment.

Vincent Q. 
Rating:
5.0

Customer did not leave a comment.

Kulvinder S. 
Rating:
5.0

exceptional friendly service. Also super helpful ( Johnny and JC) with choosing, ordering and setting up appointment for bike rack for my BMW through Performance BMW in St Catherine's. Will definately recommend this location

Michael B. 
Rating:
5.0

all was good

D-CLARK B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

I think the only complaint I have with uhaul is you debit machines are very out dated and fail regularly when making a transaction. In desperate need of a serious upgrade. And not having the tap option in the world of covid is just not sanitary.

SHERRY N.  |  Overall Experience 
Rating:
5.0

This location went above and beyond. While waiting for my turn I was watched how good the staff were responding to other customers needs then when it was my turn I got the same exceptional service as well. Thanks for making my move easier and stress free from your rentals .

Craig B. 
Rating:
5.0

Seems fine to me.

DAVIDPETER G. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paramjit K. 
Rating:
4.0

Was like a Seinfeld eposode. 2 days before i was to pick up the truck i got notified that there were goimg to be.no trucks available. "So whats the point confirming my teservation if you're not gonna reserve me a truck" Thankfully it got all sorted out in time. I had to pick up the truck at a different time and location but Im glad they were able to revtify the problem.

Jason W. 
Rating:
5.0

Excellent front office staff. Very helpful speedy and polite

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

KESHVIN S. 
Rating:
5.0

I normally don't fill out these questionnaire....but on this occasion I have to say that, all the staff members I contacted were honestly professional and kind. The vehicle was good as well....the only thing I was a little uncomfortable with was driving a vehicle with Arizona license plates in these pandemic times. Asb

Andre B. 
Rating:
4.0

Excellent service, thank you

Etienne L. 
Rating:
3.0

Customer did not leave a comment.

nasreen M. 
Rating:
5.0

Customer did not leave a comment.

PETERJAMES C. 
Rating:
5.0

excellent and pleasant service

Richard P. 
Rating:
5.0

Your staff are fabulous! They are friendly and knowledgeable. Booking the cargo van and bringing it back was super easy.

Dorothy N. 
Rating:
5.0

Nothing … it's already top notch service !!

Roger F. 
Rating:
5.0

Fast friendly customer service.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
2.0

1) upon booking I was told I had a unit that was only a couple stairs up from ground level. It was a full flight of stairs 2) the billing process is Completely ridiculous. For starters when my first bill was due I never received any notification nor was my credit card charged. Upon receiving a letter at my house weeks later I was told I was being charged a non-payment fee. I explained that this was unacceptable as I have not been notified via mail, email or telephone that there was an issue with payment. I checked my credit card history and an attempt was never even made. I didn’t had to argue to have them removed delete payment fee. Which they eventually did. 3) for whatever reason it was impossible for them to correspond with me via email. I was then told that it must be my email address that was the problem. This is not a problem I use this for personal and business email every single day and I’ve never had an issue outside of the issue with U-Haul. 4) It wasn’t until the final two months that I used the unit did I receive any sort of email or paper invoice from uhaul. Two invoice forms. 5) while helping a friend move some items into a different storage unit at the same U-Haul facility, I checked on my unit. I found that some of my furniture was wet and also stained with water damage. I spoke to the front desk and also to the manager of the store. He told me there was nothing that could be done as he didn’t have any notice of a leak in that area. I explained that this was his notice that he must have a leak somewhere in that area as my items which were moved in in November somehow got wet and mouldy between then and April. I was told that because I did not buy insurance I was out of luck. This is completely unacceptable I should not have to buy insurance to protect my goods from a facility that is supposed to me be maintained. As far as I’m concerned this is a stain on the U-Haul name. It seems that U-Haul sells itself on its customer service, quality of facility and ease of use. My experience does not reflect that. I am now out $400 of which the furniture cost, the $40 in dump loads because I had to throw it all out, and the close to $100 a month and I paid between December and June. My phone number is 289-228-4869. I will never recommend U-Haul to absolutely anyone as of time.

Devin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac D. 
Rating:
5.0

Customer did not leave a comment.

PHILIP T. 
Rating:
5.0

None. Great customer service experience

Eric Vincent E. 
Rating:
5.0

Customer did not leave a comment.

Clifford S. 
Rating:
4.0

Customer did not leave a comment.

DEREKL S. 
Rating:
4.0

I have filled up fuel more than I supposed to but they haven't reimbursed money for extra fuel.

Keshav G. 
Rating:
5.0

Was easy and quick to rent the van. It was in good shape and great experience in returning it.

RODNEYI S. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

JESSA KAILA L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

I was overcharged 30+km, truck was not cleaned out from past user. I have no way to prove it as I did not take picture of speedometer. They never told me to do this but insist it is the contract.

James K. 
Rating:
5.0

Customer did not leave a comment.

stacey T. 
Rating:
5.0

This is the model I wish the Toronto locations would follow.

Chris E. 
Rating:
5.0

I read negative comments about this Uhaul site after I had already made my trailer rental reservation and logistically could not change it. I had some concerns, but they were quickly gone once I got there. The staff was very friendly, and Chris went out of his way to guide me through my first trailer experience. The return was just as smooth and the interaction just as friendly. I could not ask for more.

Javier B. 
Rating:
5.0

Customer did not leave a comment.

Tedis R. 
Rating:
1.0

Customer did not leave a comment.

Michal D. 
Rating:
5.0

Kristina in Kent St outlet was very helpful in rectifying a incorrect contract charge.

Elizabeth D. 
Rating:
4.0

We had an issue during our trip, but I think it was more a company related issue rather than a location issue. We were pulled over on the highway and the police officer confiscated the EXPIRED temporary plate on the back of our rented trailer, and also found out that our rented truck's registration was EXPIRED by almost a year. He was going to give us tickets but knew it wasn't our fault, so he gave us warnings. We were pulled over for over 45 minutes because of this.

NATALIEPAIGE W. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Not much, just keep up with the good work and technologies. Excellent, speedy service. Thank you

Roberto T. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
3.0

I had a reservation for a 1-way which they said they were going to email me back. So I called the UHaul two days before to see if I was supposed to pick up the truck and they said they have it available at the Kent location. What I don't understand is why they double booked me. Wouldn't it have been in the system that I was already booked? That was a messy morning tbh. I ended up having to take the truck all the way back to Niagara, then drive back to Toronto to settle in rather than drop the truck in Toronto.

DAVID Q. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

This place is extraordinary, don't change anything. I just got in the yard to return the trailer and the attendant was there to help me. Thank you

PAULG M. 
Rating:
5.0

This particular location was great, however the only reason I was at this location which is out of town is because my local location didn't have any trucks available .Using this location cost me an extra 50 miles on my tab. ( approx.$75)

William H. 
Rating:
5.0

The team at the Niagara Falls location are second to none. Always amazing service.

Mary G. 
Rating:
5.0

I was refused to rent out a trailer do to a expired license. I had to get my wife to rent it. I just see a flaw in your policy a bit, I was at Service Ontario center later that day, and they stated my license is extended due to Covid 19. But a new one would not be issued until I can write my Z endorsement. So My license will have the expire date But it is still valid. I do understand your policy and the employees were great to deal with.

Primo B. 
Rating:
5.0

Everything was great.

Dean P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Claudette B.  |  Overall Experience 
Rating:
4.0

I had things missing from my storage unit and I am not pleased about it I had no access for sometime and I don’t think that items went missing do that is something to look into and also think about putting lights in each of the units the hall ways light up just fine but not the units and it doesn’t help when people are legally blind like I am or Putting in a device with people that have trouble with hearing that would make it also easier

hope p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELR A. 
Rating:
5.0

Everything was great! The gentleman who assisted me was very nice and efficient. I would definitely recommend this location.

SHALAMAR F. 
Rating:
3.0

When I dropped the truck off in Niagara Falls a guy came out and checked me out. 3 hours later Uhaul called and asked where the truck was. A bit of miss communication from both places

Lara G. 
Rating:
5.0

My experience was perfect., quick check in, they got me on my way very fast, the drop off was just as quick. All of the staff I dealt with were really friendly and courteous.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Marcin M. 
Rating:
5.0

Customer did not leave a comment.

Blaine M. 
Rating:
5.0

My truck wasn't in the location I had initially booked, and the customer service reps I spoke to via the help lines and web chat were very bad. I was lucky we were able to get to the new location to pick up our truck, but the experience and help could have been better. No complaints about the local stores.

DAVIDBENSON N. 
Rating:
5.0

Customer did not leave a comment.

LIZ D. 
Rating:
3.0

I rented a 5' x 5' x 6' storage locker for May 3. I arrived May 4 to discover the space contains a low hanging sprinkler pipe and warning tape on all three walls prohibiting users from filling it above the marker line.. . which is located just 56” inches from the floor. Effectively, there is just 4'8" of usable space, NOT six feet as advertised. This represents a loss of 41.5 square feet of storage. As a result I was unable to fit all my possessions in this clearly much smaller space and had to find an alternative storage solution for the remaining items. To represent this locker as a 5' x 5' x 6' storage given the interior stacking limitations is completely misleading. One might say it could be considered false advertising. I did not have this problem at the Milton UHaul facility and am now in a position where I have to keep two separate rental spaces in different locations at more cost until this problem is resolved.

Laurie E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barbara J. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Fast and professional staff. Will be a return customer. Two thumbs up.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Wade D. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Extremely organized and confederate

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

CORY M. 
Rating:
3.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Staff were extremely helpful and friendly

ESTELLAJ C. 
Rating:
5.0

excellent staff

DAVIDJ P. 
Rating:
5.0

Wonderful experience from check in to check out.

Thomas D. 
Rating:
3.0

Was charged for doly and pads that wasn't even used, but whatever...

SASAC C. 
Rating:
5.0

It was really good vehicle.

BINEESH B. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

Came to pick up u-haul truck and trailer and spent hours going over everything that was already done before, as if i never made a reservation. Absolutely ridiculous. Truck and trailer weren't ready and lucky one of your people was nice enough to help me getting my car loaded. The vehicle was obviously not cleaned and ended up doing that myself. I would rate the rating below average or poor, if it hadn't been for previous times coming in to verify the order and pickup date and purchasing boxes, etc and the staff was very willing and helpful. Also the girl checking me in was very polite and did what she was supposed to do, I guess and had to call several times to verify previously negotiated costs that she did not have records for. The vehicles seem to be in good shape mechanically and did not cause us any problems.

Ghi B. 
Rating:
4.0

The staff were very helpful and pleasant

Christine T. 
Rating:
5.0

Staffs are helpful,professional and most importantly is displayed a friendly attitude

Say-Kiet V. 
Rating:
5.0

UHAUL KENT AVE. STAFF/CSR are excellent, very helpful. Continue the awesome service.

Jomar F. 
Rating:
5.0

Staff very efficient on the phone and in person. We hD so many questions and everything was answered. Facility is very clean as was our truck.

Judy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrine S. 
Rating:
4.0

It was worst experience with the vehicle. The vehicle was very bad and very tight steering wheel also was very bad in gas. I rent once in every two weeks, so I always tell them to give good vehicle and it's not the first time I have this problem. I drive more kilometres and it's hard for me. I will try for one more time and if I still get the same experience you won't get my business.

Bineesh B. 
Rating:
5.0

I am so impressed with the service and location of this Uhaul. Great workers So easy to rent equipment there Have now rented from them 4 times I only rent there now

Sherri O. 
Rating:
5.0

Nicole was a great help for all of our needs Very friendly and knowledgeable Excellent

RIKKIA R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

The young guy that helped me was fantastic I never rented before and he made it smooth for me. Thanks guys

Lawrence L. 
Rating:
5.0

N/A

Gary K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Very efficient and helpful

Anne C. 
Rating:
5.0

Customer did not leave a comment.

SHAOWEI Z. 
Rating:
5.0

With COVID restrictions in place, the staff at UHaul in NF followed all the protocols with the new restrictions. They were very efficient and helpful. Thank you.

Alain F. 
Rating:
5.0

The gentleman that helped us out at the location was fantastic and friendly! Was a great experience!

Alexander H. 
Rating:
5.0

Everything was excellent

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

All Good and I would definitely use again when needed. Thanks

Danny D.  |  Overall Experience 
Rating:
5.0

was very pleased with the service

Betty W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dmytro F.  |  Overall Experience 
Rating:
5.0

Matthew was helpful and patient as I am very stressed out during my move and first time using a storage unit.

Joan M.  |  First Impressions 
Rating:
2.0

The staff member did a poor job at telling me how to get in/ out of the storage building (she didn’t, I figured it out myself). It also took a while to set it up and she made multiple spelling errors of my information. Not a big deal but it’s hard to feel confident when the staff member wasn’t.

kelsey L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,

Patricia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracey B.  |  Overall Experience 
Rating:
5.0

Lena Sakowski was very very helpful and she completed the transaction very swiftly and conveniently. I really appreciate her help and recommend that UHaul must hire more employees like her. Thanks a lot Lena.

javed n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANDY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNIFERHELENIRE S.  |  Overall Experience 
Rating:
5.0

The experience was great overall and the staffs were very friendly and attentive!!

ALOYSIUS Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diane k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS G.  |  First Impressions 
Rating:
1.0

It was not a good experience This was not the unit unit we had settled this is about the truck and a gas that we spent to get back in for I would talk about 100 miles needlessly that get back-and-forth with the truck and still we have to pay when it was our fault. Yes and as I called you all head office I spoke to some gentlemen there with no help whatsoever I believe even try the temper to try to help us a you know for being reimbursed for the gas anal and mileage mean the trop is fine I agree with that but the rest was wrong and very disappointed with Service I don't believe I would recommend you Hall tonight my closest friends thank you

gilles b.  |  Online Move In 
Rating:
5.0

Great place

Gary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karrisa w.  |  First Impressions 
Rating:
5.0

We rented several storage units here on a long-term basis, as well as vehicles. The staff, particularly the manager, Matthew, were absolutely fantastic in their customer service. We would recommend this location. It likely can be said U-Haul Niagara Falls is in part responsible for our business success. Thanks Team!

IHS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Songsavang N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  Overall Experience 
Rating:
1.0

The guy jacob or whatever his name was, was not friendly at all. And if I didn't have my stuff with me ready to move in, I would have found another storage. First, he talked very condescending, this was my first time in the facility and when I asked him where to go, his comment was, ''obviously, its this way down the hall.''. Who talks to customers like that? The word obviously should not be in someone's vocabulary who is in customer service. And then I wanted to add my spouse to the storage and he gave me a hard time about doing that, because my spouse was in another country. Once my spouse called on the phone and requested a manager, then all of a sudden, it wasn't a problem. I'm not going to rent here long term because I refuse to pay and give a business money who have employees with that kind of attitude.

Michael W.  |  Online Move In 
Rating:
5.0

The two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks Again

Danny D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie c.  |  Overall Experience 
Rating:
5.0

Everything was fantastic..except the size of the unit...so small for the price..

Heather W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kris B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy G.  |  First Impressions 
Rating:
2.0

1. Not permitting partial payments when people are struggling is ridiculous. That is NOT working with your customer. 2. A couple of staff (Chris and Aleisha) were wonderful but the service recently went down hill. The new Manager, Matthew, was not friendly, easy to deal with, and derogatory to his staff. We were disgusted. 3. If you can remember to place locks on unpaid lockers THE DAY AFTER PAYMENT IS DUE, then surley uou can remember REMOVE IT WHEN THE BILL IS PAID.

Heather H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather W.  |  First Impressions 
Rating:
5.0

It hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got there

Leslie R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

charlene s.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Thomas D.  |  Overall Experience 
Rating:
5.0

I found staff to be top of the line, and I needed a little more help than most...the staff was amazing...I appreciate all that they did

ANNE M.  |  Overall Experience 
Rating:
5.0

Great trucks, storage, rates and staff. Ty

Kenneth R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

daniel g.  |  Overall Experience 
Rating:
2.0

The staff was very rude and not accommodating or helpful at all. Wouldn't choose U Haul again.

Anna C.  |  Overall Experience 
Rating:
5.0

We chose the climate controlled storage facility for my Mom's clothes and furniture that were important to her. Everything is very clean and very well maintained. The staff are very friendly and knowledgeable.We will recommend Uhaul to friends and family for all moving and storage needs. Niagara Falls Uhaul was amazing!

Lorrainne R.  |  Overall Experience 
Rating:
5.0

Best staff! So friendly, helpful and patient!

Mohammad P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Al D.  |  Overall Experience 
Rating:
5.0

The staff here exceeded my expectations, going out of their way to make sure we got value out of the use of the facility. By the way - the washroom was perfect. Attention to details on cleaning are important and frankly we were surprised at the extra effort here.

Keith T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BONNIE M.  |  First Impressions 
Rating:
5.0

The lady Katharina (im not sure) was very helpful and accommodating

Zadquiel R.  |  First Impressions 
Rating:
5.0

Staff was always very friendly and helpful!

Tom B.  |  Overall Experience 
Rating:
4.0

The only issue was a big one at the beginning when I set up automatic payment but for some reason it didn't start and I received very strongly worded notices of non-payment and my contact person was called at work, which was upsetting and alarming for all involved. From what I understand this happens fairly often because of long delays in processing payment information since head office is in another country (USA). That was very disappointing. However the service and staff in Canada were excellent.

Charlene M.  |  Overall Experience 
Rating:
5.0

The staff were all excellent my issue below is only regarding a policy Only issue was that from from the promotion I was told I was entitled to a 10 x 10 locker. There were no lockers that large so I rented the largest locker that location had. It wasn't large enough do I had to rent a second locker at full price. I think a discount should have applied as I did not get a 10 x 10 locker that was not available as per the first month free deal. In addition I I possibly could gave gif all my things into a 10 x 10 locker and not needed a second locker, that I will be paying for 2 lockers per month until I am able to bring my positions out storage

Tim H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D.  |  First Impressions 
Rating:
5.0

the hole experiance was very frendly,clean and stress free.thanks.Jim .

Mona K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Airene F.  |  Overall Experience 
Rating:
1.0

The constant hounding was annoying, you shouldn’t be sending bills to emergency contacts you get People worried. Won’t be using any U-haul facilities in the future.

Ryan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Very friendly staff ....will use again if needed.

billie m.  |  Overall Experience 
Rating:
5.0

would recommend for sure

DAVE G.  |  Overall Experience 
Rating:
5.0

No comment

NEIL S.  |  Overall Experience 
Rating:
1.0

I was told I had to pay the first month storage then could get a second free. My billing was messed up twice during my free second month, I was locked out of my unit when I didn't owe anything,never a

Daniel S.  |  Overall Experience 
Rating:
5.0

The customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.

Catherine W.  |  First Impressions 
Rating:
5.0

The staff at this location will go above and beyond to make your service a success. We love them. I highly recommend this location

Pam C.  |  Overall Experience 
Rating:
5.0

I loved the staff they where understanding to all situations I would recommend them to all people who need storage.

Evangeline C.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄

Amanda S.  |  Overall Experience 
Rating:
5.0

Was a great experience, the staff was incredibly helpful and friendly

paul p.  |  Overall Experience 
Rating:
5.0

Everything was exactly as advertised and served our purpose well. Thanks.

Steven M.  |  Overall Experience 
Rating:
5.0

Thank you

beth j.  |  Overall Experience 
Rating:
5.0

The people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.

Brandi H.  |  First Impressions 
Rating:
3.0

Automatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting

Sarah C.  |  Overall Experience 
Rating:
5.0

Very good

Lise J.  |  Overall Experience 
Rating:
5.0

Very informative and was able to accommodate my needs.

NEIL S.  |  First Impressions 
Rating:
5.0

Great place to store your belongings!!!

Frank A.  |  Overall Experience 
Rating:
5.0

just keep doing what you are doing staff was amazing friendly polite couldnt ask for better

Dale Joseph H.  |  First Impressions 
Rating:
4.0

Friendly and quick customer service.

ken m.  |  First Impressions 
Rating:
5.0

Very pleased

david s.  |  Overall Experience 
Rating:
5.0

Great staff. Very clean and secure facility.

Bruce S.  |  Overall Experience 
Rating:
5.0

Great service

Nickolas G.  |  First Impressions 
Rating:
4.0

The niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.

Denise R.  |  First Impressions 
Rating:
5.0

The best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to

Bruce E.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous!!!!

GIACOMO G.  |  Overall Experience 
Rating:
3.0

The access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute

WENDY B.  |  Overall Experience 
Rating:
5.0

Great facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.

Joanne B.  |  Overall Experience 
Rating:
5.0

Fast and efficient service.Good helpful people.

Norm D.  |  First Impressions 
Rating:
5.0

Very good experience. Would recommend them to friends and family

JOHN W.  |  Overall Experience 
Rating:
5.0

All good.

Denis D.  |  Overall Experience 
Rating:
3.0

No comment

Ronnie A.  |  Overall Experience 
Rating:
5.0

Great company

Debbie H.  |  First Impressions 
Rating:
5.0

The staff were amazingly courteous, professional and very helpful. A perfect experience.

Christophe J.  |  First Impressions 
Rating:
5.0

They protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all

Cheryl G.  |  Overall Experience 
Rating:
5.0

All went very smoothly.

philip j.  |  First Impressions 
Rating:
5.0

Excellent customer service. Storage lockers very clean!

susan k.  |  First Impressions 
Rating:
4.0

Very professional. If

Gregory O.  |  Overall Experience 
Rating:
4.0

My experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.

Denise M.  |  Overall Experience 
Rating:
5.0

Friendly staff and clean facility.

Amanda S.  |  First Impressions 
Rating:
5.0

Friendly staff and clean facility

Amanda S.  |  First Impressions 
Rating:
5.0

It was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)

Charles M.  |  Overall Experience 
Rating:
5.0

Customer service was well above and beyond. Thank you so very much. Karen McLellan

Karen M.  |  First Impressions 
Rating:
5.0

Best U-HAUL I have ever dealt with

Robert B.  |  Overall Experience 
Rating:
4.0

Most of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.

Michal P.  |  Overall Experience 
Rating:
5.0

Thank you very much , I am quite happy with the storage units thank you very much once again

Tanis F.  |  Overall Experience 
Rating:
5.0

I will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.

MARY G.  |  Overall Experience 
Rating:
5.0

I don't need the free one month storage so I won't be using it. Thanks is for the offer

Heather S.  |  Reservation 
Rating:
5.0

Great helpful staff! Everyone was nice!

Charles M.  |  Reservation 
Rating:
4.0

advise people you don't prorate that last month. so they knew to get out before they pay again.

Ella G.  |  Overall Experience 
Rating:
5.0

Best storage place we have found.

John M.  |  Overall Experience 
Rating:
3.0

too expensive for the size plus you have to pay extra $10 for 24 hour access.

Edgardo Paolo G.  |  Overall Experience 
Rating:
5.0

The perfect solution for my storage requirements Thank you

Barbara P.  |  Overall Experience 
Rating:
4.0

Correction: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.

Michal P.  |  Reservation 
Rating:
5.0

Thank you for the wonderful service I was provided. The staff was very kind

JOY T.  |  Overall Experience 
Rating:
5.0

Rental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.

mark m.  |  Overall Experience 
Rating:
5.0

Wonderful experience. Very helpful staff.

sue r.  |  Overall Experience 
Rating:
5.0

Thank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.

KAREN B.  |  Overall Experience 
Rating:
5.0

Great...will use them again!

MIKE M.  |  Overall Experience 
Rating:
5.0

No issues at all. Pleasant and helpful staff.

Adam D.  |  Overall Experience 
Rating:
2.0

I had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.

Jenny R.  |  Overall Experience 
Rating:
5.0

Excellent service and staff did everything they could to make our move easier.

neil B.  |  Overall Experience 
Rating:
4.0

Excellent friendly staff.

shaun h.  |  Reservation 
Rating:
5.0

The staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.

Sheila J.  |  Overall Experience 
Rating:
5.0

It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty

Bryson P.  |  Reservation 
Rating:
5.0

Cost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.

john b.  |  Overall Experience 
Rating:
5.0

839029 is absolutely awesome! Keep up the great work everyone!

Matt K.  |  Overall Experience 
Rating:
5.0

great

philip c.  |  Overall Experience 
Rating:
4.0

Great

STEVEN T.  |  Overall Experience 
Rating:
5.0

Office hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I

Geri F.  |  Overall Experience 
Rating:
1.0

Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.

Corey S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top