Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario

3134 reviews

4605 Kent Ave   Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)

(905) 371-0297

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 371-0297

4605 Kent Ave
Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Marcin M. 
Rating:
5.0

Customer did not leave a comment.

Blaine M. 
Rating:
5.0

My truck wasn't in the location I had initially booked, and the customer service reps I spoke to via the help lines and web chat were very bad. I was lucky we were able to get to the new location to pick up our truck, but the experience and help could have been better. No complaints about the local stores.

DAVIDBENSON N. 
Rating:
5.0

Customer did not leave a comment.

LIZ D. 
Rating:
3.0

I rented a 5' x 5' x 6' storage locker for May 3. I arrived May 4 to discover the space contains a low hanging sprinkler pipe and warning tape on all three walls prohibiting users from filling it above the marker line.. . which is located just 56” inches from the floor. Effectively, there is just 4'8" of usable space, NOT six feet as advertised. This represents a loss of 41.5 square feet of storage. As a result I was unable to fit all my possessions in this clearly much smaller space and had to find an alternative storage solution for the remaining items. To represent this locker as a 5' x 5' x 6' storage given the interior stacking limitations is completely misleading. One might say it could be considered false advertising. I did not have this problem at the Milton UHaul facility and am now in a position where I have to keep two separate rental spaces in different locations at more cost until this problem is resolved.

Laurie E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barbara J. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Fast and professional staff. Will be a return customer. Two thumbs up.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Wade D. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Extremely organized and confederate

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

CORY M. 
Rating:
3.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Staff were extremely helpful and friendly

ESTELLAJ C. 
Rating:
5.0

excellent staff

DAVIDJ P. 
Rating:
5.0

Wonderful experience from check in to check out.

Thomas D. 
Rating:
3.0

Was charged for doly and pads that wasn't even used, but whatever...

SASAC C. 
Rating:
5.0

It was really good vehicle.

BINEESH B. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

Came to pick up u-haul truck and trailer and spent hours going over everything that was already done before, as if i never made a reservation. Absolutely ridiculous. Truck and trailer weren't ready and lucky one of your people was nice enough to help me getting my car loaded. The vehicle was obviously not cleaned and ended up doing that myself. I would rate the rating below average or poor, if it hadn't been for previous times coming in to verify the order and pickup date and purchasing boxes, etc and the staff was very willing and helpful. Also the girl checking me in was very polite and did what she was supposed to do, I guess and had to call several times to verify previously negotiated costs that she did not have records for. The vehicles seem to be in good shape mechanically and did not cause us any problems.

Ghi B. 
Rating:
4.0

The staff were very helpful and pleasant

Christine T. 
Rating:
5.0

Staffs are helpful,professional and most importantly is displayed a friendly attitude

Say-Kiet V. 
Rating:
5.0

UHAUL KENT AVE. STAFF/CSR are excellent, very helpful. Continue the awesome service.

Jomar F. 
Rating:
5.0

Staff very efficient on the phone and in person. We hD so many questions and everything was answered. Facility is very clean as was our truck.

Judy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrine S. 
Rating:
4.0

It was worst experience with the vehicle. The vehicle was very bad and very tight steering wheel also was very bad in gas. I rent once in every two weeks, so I always tell them to give good vehicle and it's not the first time I have this problem. I drive more kilometres and it's hard for me. I will try for one more time and if I still get the same experience you won't get my business.

Bineesh B. 
Rating:
5.0

I am so impressed with the service and location of this Uhaul. Great workers So easy to rent equipment there Have now rented from them 4 times I only rent there now

Sherri O. 
Rating:
5.0

Nicole was a great help for all of our needs Very friendly and knowledgeable Excellent

RIKKIA R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

The young guy that helped me was fantastic I never rented before and he made it smooth for me. Thanks guys

Lawrence L. 
Rating:
5.0

N/A

Gary K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Very efficient and helpful

Anne C. 
Rating:
5.0

Customer did not leave a comment.

SHAOWEI Z. 
Rating:
5.0

With COVID restrictions in place, the staff at UHaul in NF followed all the protocols with the new restrictions. They were very efficient and helpful. Thank you.

Alain F. 
Rating:
5.0

The gentleman that helped us out at the location was fantastic and friendly! Was a great experience!

Alexander H. 
Rating:
5.0

Everything was excellent

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very accommodating and helpful

Dorothy G G. 
Rating:
5.0

Keep up the great experience!

Robert B. 
Rating:
1.0

Never in a million years

Tyler E. 
Rating:
5.0

Moving is a huge deal for alot of people, very stressful. The last thing you need to worry about is moving vehicle difficulties. My experience on this move was so great, reasonably priced, staff was awesome, helpful and polite.

Tracey P. 
Rating:
5.0

All Good and I would definitely use again when needed. Thanks

Danny D.  |  Overall Experience 
Rating:
5.0

Everything was great so far. Thanks!

José Ignacio D. 
Rating:
5.0

Customer did not leave a comment.

Roman L. 
Rating:
5.0

Customer did not leave a comment.

jawaid K. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
4.0

Customer did not leave a comment.

Abbas F. 
Rating:
5.0

was very pleased with the service

Betty W.  |  First Impressions 
Rating:
5.0

I have a comment not related to this rental or location. I am disappointed how much U-Haul has jacked up the drop off charge, Last year it is as around $1000, this year better at $500. Before that it was about $100. Before I rent a trailer for drop off, I'll buy $1000 open trailer.

THOMASB B. 
Rating:
5.0

JUST KEEP DOING WHAT YOU ARE DOING GREAT TEAM HERE IN NIAGARA

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Nothing they are all great 👍

Edward H. 
Rating:
4.0

Quoted price and actual pricing on return differences. On the return of my rental the counter staff unable to read the Uhaul contract with any efficiency. Glad I didn't leave the trailer there after hours or they would have charged my credit card another $20.00.

TIMOTHYP T. 
Rating:
5.0

Great customer service at the rental desk. Friendly and happy

Whitney C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Excellent service, the staff went above and beyond. Very happy.

HERMAND C. 
Rating:
5.0

Excellent customer service provided by Matthew! Keep up the good work!

Raffaele D. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Dmytro F.  |  Overall Experience 
Rating:
5.0

It was a great experience

Douglas R. 
Rating:
5.0

The service representative was awesome. Keep up the great customer service.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Chirag P. 
Rating:
5.0

Staff is helpful and friendly! Keep up the good work everyone !

SUZAN T. 
Rating:
1.0

The vehicle we requested (10 cube van) was not safe to drive across country from Ontario to BC. The tires were virtually bald and we were told they were in the safe range and that is why we purchase insurance. Nope they were not and we refused to accept a vehicle that would not meet snow and winter conditions. Then we were offered a larger truck for the same price, had to take it due to our sale of our house closing next day and had not other choice. New 15 foot van check engine light was on, went in to notify the problem and were told this is ok and van is safe, so I took pictures and they reset the check engine light. Made our first leg of our journey to Sault Ste. Marie and found out that the oil was black, the washer fluid line was broken and taped multiple times, but did not work, windshield wipers were summer rated and worked poorly in snow / icy conditions and we ended being delayed in Sault St. Marie for and extra 3 hours in the morning while repairs were made to the vehicle as the vehicle was not road safe. Very unimpressed. Manager of this location was unavailable at pick up, and young employee did his best to help us. Employee phoned manager several times on our behalf and manager kept saying everything was ok and met UHaul standards. I do not believe this vehicle was serviced and I believe this location allows people to take unfit vehicles and then left to customer to "fix" damages through insurance. If we had not been closing our house the next day, we would have walked away from UHaul and figured something else out. The extra money we had to spend on gas for this larger vehicle, we could have had our items shipped through a moving company. Lesson learned.

DESTINYRAYE W. 
Rating:
5.0

Customer did not leave a comment.

Alison P. 
Rating:
5.0

No Problems are good problems. UHaul will continue to be my choice. Highly recommended.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
2.0

I was charged for one extra day, As per the agreement, I was given till 6:30 pm to return vehicle and I received text, which mentioned time till 6:30 pm on March 28, because of location change for pick up, I was given extra day, but ended up paying for second day, phone call to U haul drop off location didn't help.

Zamir P. 
Rating:
5.0

When picking up the trailer we specifically asked if the trailer was free from leaks because there was a heavy rainfall forecast. We were assured that the unit would not leak. Unfortunately when we unloaded the contents at our destination there was a significant amount of water inside. We had an antique wooden table that was soaked, two carpets with significant water on them and a number of other items with lesser amounts of water. The water was coming in from the front, around the seal of the rear door, and up from floor between floor panels. Perhaps dealers could periodically pressure wash the equipment to check for leaks.

Helen T. 
Rating:
5.0

Great customer service here. Left my prescription glasses in the vehicle. Contacted them to ask if they were found. They didn't find them during the initial drop off inspection. Vehicle was rented the next day but they said they'd look again after it was returned. Got a call back later that day to tell me they had found them. Well done and many thanks.

William B. 
Rating:
5.0

The have always been friendly, helpful and courteous at this u-haul location in Niagara Falls. They have a good supply of equipment and are effecient employees. I highly recommend using their services.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JAVIERENRIQUE C. 
Rating:
5.0

Put a ramp for second floor storage

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Everyone was really nice, right down to drop off

Carlene J. 
Rating:
1.0

The truck was extremely dirty. I only used it for an hour because the cab was reeking of smoke. I could not stand it anymore so I took it back.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Julie-Ann K. 
Rating:
5.0

Customer did not leave a comment.

JULIE-ANN K. 
Rating:
3.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
4.0

The staff were professional and extremely helpful.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

I will always be using this place excellent service

Kevin C. 
Rating:
5.0

Fantastic customer service. Friendly staff & excellent service. Cheers :)

donna L. 
Rating:
5.0

Customer did not leave a comment.

DYLAN C. 
Rating:
4.0

Other than the front window being really dirty from something that was sprayed on it, which was also on the steering wheel... the over all cleanliness was good. A girl called me and asked if I was able to return the truck early. I was kind of hoping for a bit of a break on the rate since I agreed to return it earlier than agreed on. No luck this time. I will be back to rent again. Maybe next time.

Paul D. 
Rating:
5.0

Jacob was pretty helpful, excellent customer service

luiz A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

The online check in process was seem less on the app but the keys were not in the designated area and I had to go in anyways and complete the check in process again with the agent. If you offer contactless pick up it should work

Donna Lyn B. 
Rating:
3.0

Need cruise control on truck, and driver seat bottom was worn out and needs to be replaced

James S. 
Rating:
5.0

Customer did not leave a comment.

CORRINE S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

I bought a van for towing other my small car and i brought my two cars to the Uhaul for inspection for that 40 days ago. They said it is available to tow so I suppose to borrow a dolly. But then they called me before 2 days ago I leave from Ontario to BC, and they said it is not available that van can't tow the other car. Just 2 days ago before I leave to long distance moving. So i left my car at my friend's house and i borrowed a trailer at the Uhaul it was almot 700 dollars. But my actual amount was 466 dollars if I borrowed the dolly. But they didn't even discount for the trailer even though it is their falt. They didn't anything just said sorry. That is all. And they said it can happen. Wow.

PAUL K. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
3.0

Make sure the interior of the truck is wiped out and clean as well as the back of the truck swept out and clean. None of these were done for us when we picked it up.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Carmine M. 
Rating:
5.0

Matthew was helpful and patient as I am very stressed out during my move and first time using a storage unit.

Joan M.  |  First Impressions 
Rating:
2.0

The staff member did a poor job at telling me how to get in/ out of the storage building (she didn’t, I figured it out myself). It also took a while to set it up and she made multiple spelling errors of my information. Not a big deal but it’s hard to feel confident when the staff member wasn’t.

kelsey L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. Especially Lena who took time to show us the various units and gave us some very helpful pointers. Could not have done it without her help. Also thank you to Matthew for explaining all the details re our storage and truck rental. A great team and wonderful customer service by all,

Patricia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracey B.  |  Overall Experience 
Rating:
5.0

Lena Sakowski was very very helpful and she completed the transaction very swiftly and conveniently. I really appreciate her help and recommend that UHaul must hire more employees like her. Thanks a lot Lena.

javed n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANDY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNIFERHELENIRE S.  |  Overall Experience 
Rating:
5.0

The experience was great overall and the staffs were very friendly and attentive!!

ALOYSIUS Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diane k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS G.  |  First Impressions 
Rating:
1.0

It was not a good experience This was not the unit unit we had settled this is about the truck and a gas that we spent to get back in for I would talk about 100 miles needlessly that get back-and-forth with the truck and still we have to pay when it was our fault. Yes and as I called you all head office I spoke to some gentlemen there with no help whatsoever I believe even try the temper to try to help us a you know for being reimbursed for the gas anal and mileage mean the trop is fine I agree with that but the rest was wrong and very disappointed with Service I don't believe I would recommend you Hall tonight my closest friends thank you

gilles b.  |  Online Move In 
Rating:
5.0

Great place

Gary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karrisa w.  |  First Impressions 
Rating:
5.0

We rented several storage units here on a long-term basis, as well as vehicles. The staff, particularly the manager, Matthew, were absolutely fantastic in their customer service. We would recommend this location. It likely can be said U-Haul Niagara Falls is in part responsible for our business success. Thanks Team!

IHS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Songsavang N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  Overall Experience 
Rating:
1.0

The guy jacob or whatever his name was, was not friendly at all. And if I didn't have my stuff with me ready to move in, I would have found another storage. First, he talked very condescending, this was my first time in the facility and when I asked him where to go, his comment was, ''obviously, its this way down the hall.''. Who talks to customers like that? The word obviously should not be in someone's vocabulary who is in customer service. And then I wanted to add my spouse to the storage and he gave me a hard time about doing that, because my spouse was in another country. Once my spouse called on the phone and requested a manager, then all of a sudden, it wasn't a problem. I'm not going to rent here long term because I refuse to pay and give a business money who have employees with that kind of attitude.

Michael W.  |  Online Move In 
Rating:
5.0

The two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks Again

Danny D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie c.  |  Overall Experience 
Rating:
5.0

Everything was fantastic..except the size of the unit...so small for the price..

Heather W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kris B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy G.  |  First Impressions 
Rating:
2.0

1. Not permitting partial payments when people are struggling is ridiculous. That is NOT working with your customer. 2. A couple of staff (Chris and Aleisha) were wonderful but the service recently went down hill. The new Manager, Matthew, was not friendly, easy to deal with, and derogatory to his staff. We were disgusted. 3. If you can remember to place locks on unpaid lockers THE DAY AFTER PAYMENT IS DUE, then surley uou can remember REMOVE IT WHEN THE BILL IS PAID.

Heather H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather W.  |  First Impressions 
Rating:
5.0

It hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got there

Leslie R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

charlene s.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Thomas D.  |  Overall Experience 
Rating:
5.0

I found staff to be top of the line, and I needed a little more help than most...the staff was amazing...I appreciate all that they did

ANNE M.  |  Overall Experience 
Rating:
5.0

Great trucks, storage, rates and staff. Ty

Kenneth R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

daniel g.  |  Overall Experience 
Rating:
2.0

The staff was very rude and not accommodating or helpful at all. Wouldn't choose U Haul again.

Anna C.  |  Overall Experience 
Rating:
5.0

We chose the climate controlled storage facility for my Mom's clothes and furniture that were important to her. Everything is very clean and very well maintained. The staff are very friendly and knowledgeable.We will recommend Uhaul to friends and family for all moving and storage needs. Niagara Falls Uhaul was amazing!

Lorrainne R.  |  Overall Experience 
Rating:
5.0

Best staff! So friendly, helpful and patient!

Mohammad P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Al D.  |  Overall Experience 
Rating:
5.0

The staff here exceeded my expectations, going out of their way to make sure we got value out of the use of the facility. By the way - the washroom was perfect. Attention to details on cleaning are important and frankly we were surprised at the extra effort here.

Keith T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BONNIE M.  |  First Impressions 
Rating:
5.0

The lady Katharina (im not sure) was very helpful and accommodating

Zadquiel R.  |  First Impressions 
Rating:
5.0

Staff was always very friendly and helpful!

Tom B.  |  Overall Experience 
Rating:
4.0

The only issue was a big one at the beginning when I set up automatic payment but for some reason it didn't start and I received very strongly worded notices of non-payment and my contact person was called at work, which was upsetting and alarming for all involved. From what I understand this happens fairly often because of long delays in processing payment information since head office is in another country (USA). That was very disappointing. However the service and staff in Canada were excellent.

Charlene M.  |  Overall Experience 
Rating:
5.0

The staff were all excellent my issue below is only regarding a policy Only issue was that from from the promotion I was told I was entitled to a 10 x 10 locker. There were no lockers that large so I rented the largest locker that location had. It wasn't large enough do I had to rent a second locker at full price. I think a discount should have applied as I did not get a 10 x 10 locker that was not available as per the first month free deal. In addition I I possibly could gave gif all my things into a 10 x 10 locker and not needed a second locker, that I will be paying for 2 lockers per month until I am able to bring my positions out storage

Tim H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D.  |  First Impressions 
Rating:
5.0

the hole experiance was very frendly,clean and stress free.thanks.Jim .

Mona K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Airene F.  |  Overall Experience 
Rating:
1.0

The constant hounding was annoying, you shouldn’t be sending bills to emergency contacts you get People worried. Won’t be using any U-haul facilities in the future.

Ryan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Very friendly staff ....will use again if needed.

billie m.  |  Overall Experience 
Rating:
5.0

would recommend for sure

DAVE G.  |  Overall Experience 
Rating:
5.0

No comment

NEIL S.  |  Overall Experience 
Rating:
1.0

I was told I had to pay the first month storage then could get a second free. My billing was messed up twice during my free second month, I was locked out of my unit when I didn't owe anything,never a

Daniel S.  |  Overall Experience 
Rating:
5.0

The customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.

Catherine W.  |  First Impressions 
Rating:
5.0

The staff at this location will go above and beyond to make your service a success. We love them. I highly recommend this location

Pam C.  |  Overall Experience 
Rating:
5.0

I loved the staff they where understanding to all situations I would recommend them to all people who need storage.

Evangeline C.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄

Amanda S.  |  Overall Experience 
Rating:
5.0

Was a great experience, the staff was incredibly helpful and friendly

paul p.  |  Overall Experience 
Rating:
5.0

Everything was exactly as advertised and served our purpose well. Thanks.

Steven M.  |  Overall Experience 
Rating:
5.0

Thank you

beth j.  |  Overall Experience 
Rating:
5.0

The people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.

Brandi H.  |  First Impressions 
Rating:
3.0

Automatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting

Sarah C.  |  Overall Experience 
Rating:
5.0

Very good

Lise J.  |  Overall Experience 
Rating:
5.0

Very informative and was able to accommodate my needs.

NEIL S.  |  First Impressions 
Rating:
5.0

Great place to store your belongings!!!

Frank A.  |  Overall Experience 
Rating:
5.0

just keep doing what you are doing staff was amazing friendly polite couldnt ask for better

Dale Joseph H.  |  First Impressions 
Rating:
4.0

Friendly and quick customer service.

ken m.  |  First Impressions 
Rating:
5.0

Very pleased

david s.  |  Overall Experience 
Rating:
5.0

Great staff. Very clean and secure facility.

Bruce S.  |  Overall Experience 
Rating:
5.0

Great service

Nickolas G.  |  First Impressions 
Rating:
4.0

The niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.

Denise R.  |  First Impressions 
Rating:
5.0

The best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to

Bruce E.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous!!!!

GIACOMO G.  |  Overall Experience 
Rating:
3.0

The access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute

WENDY B.  |  Overall Experience 
Rating:
5.0

Great facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.

Joanne B.  |  Overall Experience 
Rating:
5.0

Fast and efficient service.Good helpful people.

Norm D.  |  First Impressions 
Rating:
5.0

Very good experience. Would recommend them to friends and family

JOHN W.  |  Overall Experience 
Rating:
5.0

All good.

Denis D.  |  Overall Experience 
Rating:
3.0

No comment

Ronnie A.  |  Overall Experience 
Rating:
5.0

Great company

Debbie H.  |  First Impressions 
Rating:
5.0

The staff were amazingly courteous, professional and very helpful. A perfect experience.

Christophe J.  |  First Impressions 
Rating:
5.0

They protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all

Cheryl G.  |  Overall Experience 
Rating:
5.0

All went very smoothly.

philip j.  |  First Impressions 
Rating:
5.0

Excellent customer service. Storage lockers very clean!

susan k.  |  First Impressions 
Rating:
4.0

Very professional. If

Gregory O.  |  Overall Experience 
Rating:
4.0

My experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.

Denise M.  |  Overall Experience 
Rating:
5.0

Friendly staff and clean facility.

Amanda S.  |  First Impressions 
Rating:
5.0

Friendly staff and clean facility

Amanda S.  |  First Impressions 
Rating:
5.0

It was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)

Charles M.  |  Overall Experience 
Rating:
5.0

Customer service was well above and beyond. Thank you so very much. Karen McLellan

Karen M.  |  First Impressions 
Rating:
5.0

Best U-HAUL I have ever dealt with

Robert B.  |  Overall Experience 
Rating:
4.0

Most of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.

Michal P.  |  Overall Experience 
Rating:
5.0

Thank you very much , I am quite happy with the storage units thank you very much once again

Tanis F.  |  Overall Experience 
Rating:
5.0

I will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.

MARY G.  |  Overall Experience 
Rating:
5.0

I don't need the free one month storage so I won't be using it. Thanks is for the offer

Heather S.  |  Reservation 
Rating:
5.0

Great helpful staff! Everyone was nice!

Charles M.  |  Reservation 
Rating:
4.0

advise people you don't prorate that last month. so they knew to get out before they pay again.

Ella G.  |  Overall Experience 
Rating:
5.0

Best storage place we have found.

John M.  |  Overall Experience 
Rating:
3.0

too expensive for the size plus you have to pay extra $10 for 24 hour access.

Edgardo Paolo G.  |  Overall Experience 
Rating:
5.0

The perfect solution for my storage requirements Thank you

Barbara P.  |  Overall Experience 
Rating:
4.0

Correction: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.

Michal P.  |  Reservation 
Rating:
5.0

Thank you for the wonderful service I was provided. The staff was very kind

JOY T.  |  Overall Experience 
Rating:
5.0

Rental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.

mark m.  |  Overall Experience 
Rating:
5.0

Wonderful experience. Very helpful staff.

sue r.  |  Overall Experience 
Rating:
5.0

Thank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.

KAREN B.  |  Overall Experience 
Rating:
5.0

Great...will use them again!

MIKE M.  |  Overall Experience 
Rating:
5.0

No issues at all. Pleasant and helpful staff.

Adam D.  |  Overall Experience 
Rating:
2.0

I had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.

Jenny R.  |  Overall Experience 
Rating:
5.0

Excellent service and staff did everything they could to make our move easier.

neil B.  |  Overall Experience 
Rating:
4.0

Excellent friendly staff.

shaun h.  |  Reservation 
Rating:
5.0

The staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.

Sheila J.  |  Overall Experience 
Rating:
5.0

It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty

Bryson P.  |  Reservation 
Rating:
5.0

Cost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.

john b.  |  Overall Experience 
Rating:
5.0

839029 is absolutely awesome! Keep up the great work everyone!

Matt K.  |  Overall Experience 
Rating:
5.0

great

philip c.  |  Overall Experience 
Rating:
4.0

Great

STEVEN T.  |  Overall Experience 
Rating:
5.0

Office hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I

Geri F.  |  Overall Experience 
Rating:
1.0

I have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.

DEANNE B.  |  Overall Experience 
Rating:
1.0

Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.

Corey S.  |  Overall Experience 
Rating:
5.0

Not necessary, completely satisfied

Steven S.  |  Overall Experience 
Rating:
4.0

Service was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon

Sharon F.  |  Overall Experience 
Rating:
5.0

Great staff

Chelsey M.  |  Overall Experience 
Rating:
5.0

Awesome experience!

Terry W.  |  Overall Experience 
Rating:
5.0

I would recommend this facility!

Lorrain H.  |  Overall Experience 
Rating:
5.0

Outstanding!

Mark D.  |  Overall Experience 
Rating:
5.0

Mark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!

Jason P.  |  Overall Experience 
Rating:
5.0

Great service friendly people made adjustments to what I needed and responded very quickly

wayne s.  |  Overall Experience 
Rating:
4.0

All good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?

PETER A.  |  Overall Experience 
Rating:
5.0

Great and helpful staff

Esther A.  |  Overall Experience 
Rating:
3.0

Very disappointed in the customer service we received and the wait time.

Amanda M.  |  Overall Experience 
Rating:
4.0

I wish For my own reasons I would have bought the 24hr option otherwise everything was great

robert p.  |  Overall Experience 
Rating:
4.0

The only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.

Ilene B.  |  Overall Experience 
Rating:
5.0

They are very courteous and efficient! They also quickly resolved an issue, felt very valued!

Lidija S.  |  Overall Experience 
No reviews have been submitted for this location.

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