Customer Reviews for U-Haul Moving & Storage of Niagara Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Niagara Falls

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allen R. on

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The sales associate was very knowledgeable and helpful.

Michael P. on

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Excellent customer service and excellent quality vehicles and equipment. Thank you

Guy M. on

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Great

ROBERT R. on

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Friendly staff, reasonable prices, much easier to rent than buy and maintain a trailer for occasional use.

Jake W. on

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Customer did not leave a comment.

Russell S. on

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The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

Richard L. on

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Nicholas C. on

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Richard K. on

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Average rental experience. The inside of the trailer had dirt/mud that was only noticed when the agent opened the door to put in the furniture pads. Had I not ordered the pads it would not have been noticed. The agent swept it out. Also it would have saved time if the pads were already in the trailer.

Richard S. on

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Excellent service and very nice truck,ran and drove perfect. My only problem was the millage cost more than the rental. Even though I'm disappointed in the cost of the miles, I would not hesitate to use your company again.

Diasane R. on

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when i got the uhaul it wasn’t on a full tank and i returned the truck with the same exact amount of gas it had when i first got it and they still charged me gas fee.

Alexander P. on

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Customer did not leave a comment.

Shannon S. on

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Friendly staff!

Amy S. on

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The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Amy S. on

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Only thing I can think of is maybe have a third person working the desk as well on your more busy days. I was there Sept 30th around 4pmish and with it being the last day of the month they were slammed! The 2 young men were running all over the place unlocking storage units and pulling trucks up. They definitely needed an extra hand.

Carmen P. on

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really nothing. BUT, On Saturday eve Uhaul computers were down so rental took a long time to complete

Alan U. on

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Nothing, all was well-done,

Raymond L. on

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LISA H. on

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Scott G. on

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Staff was very helpful and friendly.

Tammy A. on

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The sales rep on that day I was in the store should have been more caress and polite

Melissa L. on

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Customer did not leave a comment.

jeff G. on

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My first request of a 26’ truck was never put through. When I finally able to reserve a 26’ truck I was called the morning of to be told that the truck I reserved was not available, the previous renters of the truck hadn’t brought it back. I was given a 20’ truck but had to travel 10 extra miles out of my way to niagara Falls to pick it up and drop it off.

robert D. on

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Excellent service at both pick up and return. Morning manager (female) was especially service oriented. She’s a true asset to U Haul.

Sergei A. on

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David W. on

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The attendant was very quick to respond. Said hello and processed us quickly. It was a big contrast to the checkout attendant.

Jerry M. on

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Friendly, fast, and professional is how I would describe the employees that day . All was clean and organized . They were able to answer my questions about the services . They let me know about up-grades without being pushy .

Thomas F. on

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David C. on

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You need to discount my invoice $50 because the equipment I reserved was not available on the morning of the 8th when I originally needed it. And maybe you can tell your Sunday morning employee to show up on time so the customers aren't lined up waiting while there is only one person working. Two Sundays in a row doesn't speak well for UHaul.

Christopher B. on

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Customer did not leave a comment.

Janet H. on

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Nothing! Staff was very friendly and helpful as I was in a time Crunch and he (young man who rented me the vehicle) was all over getting me in and out!

Lee H. on

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Just keep on doing what you have alway done treat ppl the way you want to be treated . all is good with me . I'll be back someday

ALISON S. on

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Frank A. on

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Lauren L. on

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I was told I would be sent an email receipt and never received it

Ashley A. on

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Katrina A. on

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Friendly and helpful staff. I would recommend this location for any storage services.

FRANK A. on

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service was excellent.

Karen B. on

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my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!

Luis L. on

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Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.

leonardo m. on

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Excellent

SIMEON M. on

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I had a beautiful experience with U-Haul

Victoria P. on

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They have been wonderful

Dannie W. on

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The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Katrina A. on

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Professional staff and informative.

Inez C. on

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Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that

Aisha N. on

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Clean safe facility friendly staff would recommend storing your things here

JUDITH R. on

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I am not moving out I don’t know where that information came from

arrie h. on

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Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.

CHIH-YAO C. on

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Very good!!

James S. on

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very clean an secure i really like the access card and all the cameras

Patricia B. on

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Very good. Met our multiple needs.

Malvenia w. on

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Tina was very nice and professional. I would love to do business with her again. Thank you very much.

Laura G. on

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I have not had a problem with uhaul I always use them when moving

michelle p. on

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Best staff, explained everything thoroughly and even was smiling the whole time

Catherine M. on

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I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.

Richard A. on

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Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.

raymond l. on

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great team very helpful

Victoria P. on

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Had to cancel

Korie S. on

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While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.

Beatrice H. on

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I really appreciate the great customer service I received while there and everything is satisfactory.

Susan M. on

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Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You

cynthia r. on

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Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.

Joseph B. on

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Tina was amazing. A true professional.

Joseph B. on

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Tina was amazing. A true professional.

joe r. on

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The employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.

HEATHER W. on

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I had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back

eric r. on

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Staff was helpful and quick to assist with setting up the proper equipment.

William M. on

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great service

kelly a. on

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Things are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.

JAMES H. on

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Very clean