Customer did not leave a comment.Gerald Z.
Customer Reviews for U-Haul Moving & Storage of Niagara Falls
Niagara Falls, NY 14304
(Across from The Griffon)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chloe P. | Overall Experience
Customer did not leave a comment.don M.
Customer did not leave a comment.Richard O.
Customer did not leave a comment.Janelle C.
They were understaffed but was helpful.Carol Ann C.
The employees did a decent job but i felt the uhaul was dirty and smelled of stale cigarette smoke.Karin Z.
The customer service at this location is fantastic. I was disappointed though that I was given a truck with only a 1/4 tank of gas left in it. It's a lot harder to gauge how much gas you have to put back into the vehicle before you return it.Pasquale M.
Customer did not leave a comment.Cheryl K.
Customer did not leave a comment.Chloe P.
U Haul did not stand up to committed price,pick up location or gas usage at all.very poor rating from meDAVID ALLEN B.
Great personnelDavid W.
Great bunch of folksDavid W.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Vincent R.
Customer did not leave a comment.Robert J. | Overall Experience
The GM and associates at this store went above and beyond to make sure that I had the equipment I needed, and I was ready to get my move started. The crew at this location was phenomenal!Raymond M.
It was closed on returnsarah G.
Steven at that location was very rude, couldnt be found anywhere. When I pulled into uhaul he was at the entrance door looked at me and walked into the lot. I waited inside for about 10 min. I went to the outside doors and yelled out is anybody there NO RESPINSE. I walked inside to an area where there was another set of doors. I opened those. He was no where to be found. He finally walks in, walks by me doesnt ask cab I help you. I said to him Ive been waiting for over ten min. Im the ONLY customer here. I said this is unacceptable and the worst customer service I've ever received. Steven then says if you dont like it leave. I said I'm not leaving I rented a van and need to be somewhere by 9:30. He finally gets the paperwork done hands me the key tells me find the van by matching it to the number on the keytag. IVE never had to find and locate a uhaul truck. I go outside. Walk the whole left side of the lot NO van. I walk towards the building to go inside when I see a single van parked on the other side of the building. I am limping due to a bad knee . Thats where the van was. The windshield wipers were frozen to the windshield. Have to wait for the van to defrost and warm up. Now we bring the van back. The Mgr is there. He lied and said he watched the video and heard me screaming at Steven. When my son said he wanted to see the video the mgr said we could view it with the police if we wanted to call them. He then tells my son there are cameras but there is NO audio. SO HE OURRIGHT LIED. He now says he can see what transpired by gestures in the video. I never expected to be treated like this. I'm 68 have to have a knee replacement and your customer service was horrendous. It was NEVER like this before. I asked the Mgr why not for anything but their employee couldnt at least advise where the truck was parked ? His response they dont have to. I have rented from uhaul for a few years now at least twice or more a year. By the time I left my heart was racing. I was so stressed. I cant believe that this is acceptable protocol by UHAUL EMPLOYEES.Collette S.
Customer did not leave a comment.Tyler B. | First Impressions
Customer did not leave a comment.KAREN M.
Front counter male was a little arrogant and rude. Rides around a on scooter from the front door to loading area. Tow dolly straps were ratcheted the wrong way when I got home I had to spend an hour getting them undone. Less riding around on scooters and more time checking equipment making sure it's ready and in operating order for customers.Eric K.
Customer did not leave a comment.Desiree V. | Overall Experience
Customer did not leave a comment.Bruce L.
Customer did not leave a comment.Herbert W. | Overall Experience
Customer did not leave a comment.debbie I.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Bruce B. | Overall Experience
Dirty windshield but other than that excellent, expedient service and good price. Thanks!John M.
Quality, seamless service. I give it a AAA rating.William B.
Customer did not leave a comment.Adam M.
The manager and staff are very congenial and helpful. I appreciate that they are running the place. The only thing I would suggest is to be prepared for when the hitch is too low. I had to spend hours trying to get a hitch that did not have a 2inch drop. My setup was way too low to pull the trailer. I would have purchased an additional or swapped out my hitch if only they had the equipment. This resulted in a lost sale and a bit of Frustrated uncared for feelings on my part.Christine G.
Customer did not leave a comment.Bruce B.
I was in a hurry when I was reserving a unit and got one that was too small for all of my belongings. When I got there and realized I needed bigger, the young woman at the counter sat right down and found me a unit she pulled up my information and was able to charge a little difference and I was in. The carts and elevator were a Godsend. Really good service, very helpful. Nice and clean.Catherine S. | Online Move In
Customer did not leave a comment.Rachel N.
Customer did not leave a comment.Karl M.
Very friendly staffChristopher A. | Overall Experience
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Frank B.
I would recommend the location due to the convenience not for the vehicle. I felt I was driving a death trap, it had 3 different lights on the dashboard ( warning lights). When asked how many miles I was going I told the guy and he looked at me like I was stupid, so ended up saying triple the amount ( I know I didn't pay). My $19.95 uhaul ended up costing me $53 and change plus gas, not sure what the $14 â€œ safe moverâ€ charge was and still don't. I have always used uhaul, but after Thais priceâ€¦ Never again. I had the truck for about an hour! Just r ridiculous nobody to explain the charges.Very unsatisfyiedJacqueline R.
Went over all noted issue and others He was nice and gave me number to file a complaint as this was not a well serviced vehicleadam T.
Morning workers wonderful and friendly. Returning truck 3 employees behind counter. 1 on phone. 2 doing not sure what but not acknowledging me. Person on phone finally has to indicate to them to help me. And now I have to fight bill because we got truck at 3/4 full. Returned at 3/4 full. But charged 21 to full it up with 4 more gallons. So more supervision ?? Better training? Not sure.Siobhan O.
Customer did not leave a comment.Christina M.
Customer did not leave a comment.Tim L.
There was No advantage of indoor storage vs storage unit access from outside only - the Mice still found the way into the unit. For the cost difference, the weather load and unload of outdoor storage would still be the first choice.Cynthia C. | Overall Experience
Customer did not leave a comment.Richard D. | First Impressions
Great customer service, fast & friendlyDeanna N.
Well stocked facility in a convenient location. Very helpful staff.Bruce B.
Keep up the great work. Very professional and courteous staff. John ( I think that was his name) went above and beyond to make sure my lighting was working properly and was so helpful.Terry L.
provide more help for understaffing. one person alone is not enough, especially during peak periods. My pickup location had adequate personal at an out of way location. Niagara Falls should have had help.RObert W.
Customer did not leave a comment.James H.
Customer did not leave a comment.Roger C.
Everyone was friendly kind and very helpful. Very Professional!Mark C.
Quick and easy drop off!Dawn S.
Customer did not leave a comment.John S.
Find some way to keep the gentleman who handled my transactions on Saturday the 8th. In a lobby lined up with customers, he was there by himself. Doing all the paper and computer work, plus going out to hook up and check in equipment. It was a zoo. He never lost his composure or professionalism. You need to do whatever it takes to keep him. This is not my first interaction with him. Also. Your website sucks.Robert F.
The associate that was working both when I picked up and dropped off(same person) was absolutely amazing. He goes above and beyond for customers.Patricia P.
Customer did not leave a comment.Maurice O. | Overall Experience
Customer did not leave a comment.Albert D.
Fix your website and tbe app!!!! Your website and your app are absolutely AWFUL for returns!!MARY R.
Service was great. I wouldn't change a thing.Scott G.
Customer did not leave a comment.Lora b. | Overall Experience
Customer did not leave a comment.Brenda D. | Overall Experience
Customer did not leave a comment.ROBIN F.
Customer did not leave a comment.Keith S.
Always a great location to rent from!Raymond B.
They would not help me load my car unless I paid them $20. That is something I have never heard of with the company. You guys rent your own stuff but won't help someone load a car? That's complete nonsense! The first truck that I got into had the check engine light on. I thought these were supposed to pass inspection? The flaps on top of the second truck started peeling away. It made for a loud ride. Engine oil was also low on the truck. I can't imagine I'd use the company ever again. The dropoff location was full of amazing people. Super friendly and compassionate. It's sad that one bad seed makes the company look bad.Daniel G.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Gerald Z. | Overall Experience
The young lady was very nice and professional as well as the young man and the restroom was very clean as well as the storeJanet R. | First Impressions
The van smelled really bad like cigarettes and remnants of ashes were left behind. The passenger seat needs to be vacuumed and the outside was really dirty.MELISSA P.
Possible the one tire was only 10 pounds of pressure . There is wear in outside of tire to show it .CHRISTOPHER D.
Customer did not leave a comment.Felicia N.
Customer did not leave a comment.Chloe P. | First Impressions
Very nice staffChristopher A. | First Impressions
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.VANESSA M.
Everyone I dealt with was great and they especially helped me at the end. Thank you so very much.deborah l. | Overall Experience
Long line during pick upwilliam L.
I have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place 👍🏼vickie f. | Overall Experience
The hub through Niagara Falls had excellent customer service and very nice staff. The satellite system and customer service through the direct business line were terrible and not helpful, leaving the burden on us to deal with the failings of the business system.Victoria B.
I've rented Uhauls many times this was the first time from this location. Not that I had bad experiences from the other location but this location will be my new go to when needed. The gentleman was extremely friendly and very prompt when picking up the truck. I was in and out in less than 5 minutes and returning after hours was a breeze because he explained in detail what to do. Thank youKimberly R.
Customer did not leave a comment.Diane H. | First Impressions
Continue your good service.sean M.
Customer did not leave a comment.Maureen K.
Customer did not leave a comment.Angelo D.
Customer did not leave a comment.WilliamJr M.
Everything went smoothly. I didn't need a lot of 'extras' with my reservation, just the truck and that sufficed for my move. The attendants were cordial and prompt.Richard L.
Customer did not leave a comment.LISAMARIE L.
Staff was friendly and professional. Easy rental processElisabeth Carrol S.
Everything was super smooth and easy. The guy at the store was knowledgeable and personable and answered the questions we had.Rachel G.
Very clean facility, lots of nice amenities, all for the same price as other self-storage places.Bruce B. | First Impressions
Nicest storage unit I've ever used. Super clean with very helpful staff.Bruce B.
Customer did not leave a comment.marc G.
Customer did not leave a comment.Steven H.
Review your phone / internet reservation system , it was frustrating trying to reserve a trailer this way . I actually had to go to the u haul , military rd Niagara Falls location to confirm my reservation . Once there the staff was knowledgeable , friendly and very knowledgeable. From that point on my experience was excellent ..DAVID MITCHELL L.
Customer did not leave a comment.Wendy F.
The rep I dealt with was great. Second time I've dealt with him and was equally impressed both times. Fast, friendly and efficient.joel S.
Great interaction with staff. Professional and polite. Truck was ready to go when I arrived.david L.
The truck kept having issues and stalling and wasn't in very good shape.Isaiah M.
Every thing was fine, easy rental process, easy return.James G.
Returned truck the customer service representative was ready for me when I arrived and returned truck in just a few minutes thank you!Christopher C.
Customer did not leave a comment.Keith B. | First Impressions
Customer did not leave a comment.Harry H.
EXCELLENT AND FAST SERVICECarl M.
Customer did not leave a comment.Luke M.
Let them know they have to return at your location only before they drive far away and try to return at another U-Haul. Only to be turned away and have to spend hours on the phone and online trying to figure out what to do with the vehicle and where to take it. Ultimately returning it 25 miles out of my way and had to pay for the miles. Also had to pay a friend has money to drive me thereJudy C.
Early morning pickup was met by staff who were professional, courteous, and were able to get me on the road in a matter of minutes!Abel A.
Everything was excellent.William S.
Customer did not leave a comment.Michelle H.
Have the manager, John, continue to do the training of his employees. John was outstanding at his position! Ability to communicate, multi-task, and work efficiently is exemplary. Went above and beyond to help and assist.michael H.
Customer did not leave a comment.Susanne S.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.Robert D.
organized friendly highly reccomendJoe R.
Management and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.Diamond J. | Overall Experience
Customer did not leave a comment.JOSEPH R.
Not sure anything could be better. Everything was great. I was greeted right away and politely. The lot was plenty big with plenty of signs and lot stripes. I even dropped off the unit 15 minutes after they were closed and had no problems with that.Chuck P.
Manager is very attentive to peoples needskvincent C.
Customer did not leave a comment.gary B.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.PATRICK L. | First Impressions
Good customer serviceMichelle M. | First Impressions
Very nice place with very nice employeesMary V. | First Impressions
I found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.Marilyn p. | Overall Experience
Customer did not leave a comment.Angela D. | Overall Experience
Customer did not leave a comment.CHIH YAO C. | Overall Experience
Customer did not leave a comment.Gerald Z. | First Impressions
I had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. Thank you!TYANNANTRENA I. | Overall Experience
Customer did not leave a comment.Jane S. | Overall Experience
Wouldn’t hurt to have an elevator!!!Roman K. | Overall Experience
Customer did not leave a comment.MICHAELJAY R. | Overall Experience
Customer did not leave a comment.Stacy F. | Overall Experience
Customer did not leave a comment.Stephanie D. | Overall Experience
I own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.Gerald Z. | First Impressions
Staff were very user-friendly.claus f. | Overall Experience
Customer did not leave a comment.FRANKJOSEPH JR C. | First Impressions
Staff was especially helpful.Catherine S. | Overall Experience
I delt with the manager and he was greatshirrell h. | First Impressions
Great customer service 👏 place was clean. Good job.Robert J. | First Impressions
Customer did not leave a comment.Carmen C. | First Impressions
Yall storage fees are to high i found the same size unit for 50 dollars a,monthrhonda a. | Overall Experience
Customer did not leave a comment.DELMONANDRIA M. | First Impressions
Customer did not leave a comment.WILLIAM L. | First Impressions
We rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…Gopalbhai P. | Overall Experience
The staff was helpful and polite.Donald H. | First Impressions
Customer did not leave a comment.nancy J. | First Impressions
Customer did not leave a comment.ESTHER F. | Overall Experience
Customer did not leave a comment.MICHAEL-ANTHONYS S. | Overall Experience
Great service! Fast, friendly, informative and very accommodating. Keep up the good work! 👍Peter Z. | First Impressions
Staff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.Joseph D. | Overall Experience
Customer did not leave a comment.Ashley M. | First Impressions
Customer did not leave a comment.Gerald Z. | Overall Experience
Staff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.AMANDAMONIQUE M. | First Impressions
Customer did not leave a comment.Michelle H. | First Impressions
Customer did not leave a comment.Laurie D. | Overall Experience
Customer did not leave a comment.Deanna C. | Overall Experience
Way overpriced. Glad I’m not dealing with you anymore.Kristin S. | Overall Experience
Customer did not leave a comment.james b. | Overall Experience
Thanks for being there when I needed.GUAZONHERGOT W. | Overall Experience
Customer did not leave a comment.Toni I. | Overall Experience
Customer did not leave a comment.William E. | First Impressions
The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.Kelly P. | First Impressions
very efficient and kind staff they were able to work with my availability and their's. thanks for all your helpDeanna C. | First Impressions
Customer did not leave a comment.John D. | Overall Experience
Customer did not leave a comment.Felicia N. | First Impressions
The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.Clyde V. | First Impressions
Customer did not leave a comment.MUHAMMAD C. | Overall Experience
The associate that explained the process was very helpful and knowledgeable.Louis R. | Online Move In
Customer did not leave a comment.Linda K. | First Impressions
Customer did not leave a comment.Deborah S. | Overall Experience
Customer did not leave a comment.Thresa S. | First Impressions
Customer did not leave a comment.Rochelle J. | First Impressions
Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and moldedQuanisha A. | Overall Experience
Customer did not leave a comment.Michelle Q. | First Impressions
I saw a roach in there. Scary but other then that the staff was great.Teyona R. | Overall Experience
Very professional and polite...appreciate the serviceClarence J. | First Impressions
Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn’t be more friendly or accommodating!John S. | Overall Experience
It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.Pamela W. | Overall Experience
Customer did not leave a comment.Desiree V. | Online Move In
So fare all is top rate and everyone has been most helpful. ThanksBarbara H. | First Impressions
Customer did not leave a comment.Krista B. | Overall Experience
Customer did not leave a comment.Angela R. | Overall Experience
Customer did not leave a comment.Antwain G. | Overall Experience
I did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.Dorothy Brown P. | Online Move In
Great staff and service was excellent. Would recommend.Michael C. | First Impressions
Customer did not leave a comment.Vicky A. | First Impressions
Customer did not leave a comment.Toni I. | First Impressions
I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!Renee L. | Online Move In
I just wish there were more hours and you staffed with extra people so not to stress out your one or two workersPAMELAA M. | First Impressions
Customer did not leave a comment.Richard L. | First Impressions