Customer did not leave a comment.Felicia N.
Customer Reviews for U-Haul Moving & Storage of Niagara Falls
Niagara Falls, NY 14304
(Across from The Griffon)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chloe P. | First Impressions
Very nice staffChristopher A. | First Impressions
Everyone I dealt with was great and they especially helped me at the end. Thank you so very much.deborah l. | Overall Experience
Long line during pick upwilliam L.
I have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place 👍🏼vickie f. | Overall Experience
The hub through Niagara Falls had excellent customer service and very nice staff. The satellite system and customer service through the direct business line were terrible and not helpful, leaving the burden on us to deal with the failings of the business system.Victoria B.
I've rented Uhauls many times this was the first time from this location. Not that I had bad experiences from the other location but this location will be my new go to when needed. The gentleman was extremely friendly and very prompt when picking up the truck. I was in and out in less than 5 minutes and returning after hours was a breeze because he explained in detail what to do. Thank youKimberly R.
Customer did not leave a comment.Diane H. | First Impressions
Continue your good service.sean M.
Customer did not leave a comment.Maureen K.
Customer did not leave a comment.Angelo D.
Customer did not leave a comment.WilliamJr M.
Everything went smoothly. I didn't need a lot of 'extras' with my reservation, just the truck and that sufficed for my move. The attendants were cordial and prompt.Richard L.
Customer did not leave a comment.LISAMARIE L.
Staff was friendly and professional. Easy rental processElisabeth Carrol S.
Everything was super smooth and easy. The guy at the store was knowledgeable and personable and answered the questions we had.Rachel G.
Very clean facility, lots of nice amenities, all for the same price as other self-storage places.Bruce B. | First Impressions
Nicest storage unit I've ever used. Super clean with very helpful staff.Bruce B.
Customer did not leave a comment.marc G.
Customer did not leave a comment.Steven H.
Review your phone / internet reservation system , it was frustrating trying to reserve a trailer this way . I actually had to go to the u haul , military rd Niagara Falls location to confirm my reservation . Once there the staff was knowledgeable , friendly and very knowledgeable. From that point on my experience was excellent ..DAVID MITCHELL L.
Customer did not leave a comment.Wendy F.
The rep I dealt with was great. Second time I've dealt with him and was equally impressed both times. Fast, friendly and efficient.joel S.
Great interaction with staff. Professional and polite. Truck was ready to go when I arrived.david L.
The truck kept having issues and stalling and wasn't in very good shape.Isaiah M.
Every thing was fine, easy rental process, easy return.James G.
Returned truck the customer service representative was ready for me when I arrived and returned truck in just a few minutes thank you!Christopher C.
Customer did not leave a comment.Keith B. | First Impressions
Customer did not leave a comment.Harry H.
EXCELLENT AND FAST SERVICECarl M.
Customer did not leave a comment.Luke M.
Let them know they have to return at your location only before they drive far away and try to return at another U-Haul. Only to be turned away and have to spend hours on the phone and online trying to figure out what to do with the vehicle and where to take it. Ultimately returning it 25 miles out of my way and had to pay for the miles. Also had to pay a friend has money to drive me thereJudy C.
Early morning pickup was met by staff who were professional, courteous, and were able to get me on the road in a matter of minutes!Abel A.
Everything was excellent.William S.
Customer did not leave a comment.Michelle H.
Have the manager, John, continue to do the training of his employees. John was outstanding at his position! Ability to communicate, multi-task, and work efficiently is exemplary. Went above and beyond to help and assist.michael H.
Customer did not leave a comment.Susanne S.
Customer did not leave a comment.Joe H.
Customer did not leave a comment.Robert D.
organized friendly highly reccomendJoe R.
Management and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.Diamond J. | Overall Experience
Customer did not leave a comment.JOSEPH R.
Not sure anything could be better. Everything was great. I was greeted right away and politely. The lot was plenty big with plenty of signs and lot stripes. I even dropped off the unit 15 minutes after they were closed and had no problems with that.Chuck P.
Manager is very attentive to peoples needskvincent C.
Customer did not leave a comment.gary B.
Customer did not leave a comment.Timothy R.
I ordered a 15 foot truck for a 24 hour period. When I pick the truck up the next day, I was told that I only had it for 17 hours. On the order sheet they gave me, the day before, it clearly stated that I had the truck for 24 hours. The truck was in terrible mechanical condition. When I applied the brake, the engine raced as if I was flooring the gas pedal. I felt very unsafe. I returned the truck just six hours after I picked it up.Joseph M.
Customer did not leave a comment.Christopher A.
Customer did not leave a comment.Garrett A.
Have a staffed location. Waiting 30 minutes to reserve a trailer and being the only one in line is not cool. I also was over charged for the daily insurance and given incorrect information about the charge. That employee is no longer working for U Haul. Not as a result of the overcharge. They didn't care about customer service and Iam glad they moved on. The new helper guy was very good though.jim F.
Van was clean and the people were greatMichael H.
Customer did not leave a comment.jeffrey G.
Made the move seamlessDan O.
Manager was greatKristen G.
Customer did not leave a comment.PATRICK L. | First Impressions
We were supposed to get a military discount - the counter person said it would be applied after they checked the truck but it never happened. We had the truck for a less than two hours to move a sofa.Guy H.
Short staffed so you will be waiting awhile, they do not communicate so one person says one thing and you will be charged another. If you call you will sit on hold for atleast a half hour to speak to someone who will tell you what you want to hear then it's like that conversation never happened. Which leads to you being overcharged. Just over all poor service. The gentleman in the store was very polite and friendly but unfortunately he was the only person working.Duane W.
The people in the store were GREAT !!!Patrick O.
Customer did not leave a comment.Ronald L.
Good customer serviceMichelle M. | First Impressions
Very nice place with very nice employeesMary V. | First Impressions
After a grueling 3 days on the road - your 2 moving helpers, Cordell/Carvel? and DJ, were on location on time, went straight to work, up-and own a flight of stairs with 3, yes three, platforms/turn-arounds - quietly, professionally, and quickly. The net was not a scratch, no damage, all delivered, and the bed and dresser mirror set up iith 15 min to spare. Very well done, appreciated - made our job of moving in very easy - for an 82-year-old and his 67-yr-old friend. Viva-La U Haul and your move-in services [out of Roch - Ty??.] The turn-in location at 3:45 on Tues, Aug 3rd. was on schedule, done,...the move was over. Started badly with no one at counter, found a young, 1st-day employee, lounging out back - useless and not interested. Then Roy saved my day, cleared up who I was, what my contract was, confirmed that this was right place [would not be charged a threatened wrong-place return fee] and we were on our way. This was the end - so it was a joy - but your Nia. Falls location was a far cry from the other people and places that we had joyously dealt with over the last 2 weeks - except for Roy, thanks to him. Staffing seemed thin at this location.richard P.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Shawndra S.
Great service, thanks!Matthew M.
Customer did not leave a comment.LaToya L.
Customer did not leave a comment.Delores M.
If a reservation cannot be filled because of lack of available truck, customers should be notified. I was on the phone for an hour and 30 minutes after my reserved pick up time waiting to be informed what was going on. Moving is already stressful enough, please don't add to it.John P.
The young ladies who checked us in were courteous, kind and overall just wonderful. They made the experience wonderful. Thank you!Scott S.
Honestly I had a guy named John and at first I thought it was me job tired and over thinking his attitude but my daughter was like mom did you feel his attitude he was very passive aggressive which is no way to treat people I would explain the situation but it's to much to write honestly next time I will just order from Home Depot instead no attitude neededjennifer C.
Customer did not leave a comment.Rita R.
Drop off was easyDaniel M.
Customer did not leave a comment.Edyta C.
I found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.Marilyn p. | Overall Experience
The gentleman behind the counter was fast and friendly.!! Thank you.!!Lawrence B.
Customer did not leave a comment.Angela D. | Overall Experience
I attempted to rent a one way 15' on Sunday the 17th having to be back on the other coast by Friday the 22nd. The truck was not what I hoped and I did not feel comfortable driving it across the country. I'll also add that there was trash left inside the cab and the brakes sucked, even with an empty truck. I wanted to return it and exchange for a newer 10' truck like the one I had used a few weeks prior for a local move. I was told that one would be coming in the following day (Monday) and I could swap out, or there was one at another location about 20 miles away on Transit Road and they might be able to help the same day (Sunday). I tried contacting the other location, even had corporate call them and ask to contact me and never once spoke to a person there. So, I brought back the 15' truck to Military Road on Sunday evening. The employee was very helpful and said that her manager would be there first thing in the morning. When I came back at 7am Monday morning my card was declined as they had decided the previous day to refunded the 15' truck in full and the funds hadn't shown back up in my account yet. I tried to log into my bank account while at the counter and was told that the cellular reception was basically nonexistent in the building. The manager tried running the card again to no avail, didn't know what else he could do, apologized and told me to come back. So, I left empty handed and thus began literal hours of phone calls between me, uhaul and my bank. While on hold I even attempted the â€œchatâ€ feature on the website that promised â€œimmediate assistanceâ€ but after ten minutes waiting for a response I gave up and stayed on hold. I spoke with maybe half a dozen unhaul employees in total, each with widely varying knowledge and helpfulness ranging from â€œface palmâ€ level ignorance to one person who actually made me think â€œthank god, this might work out.â€ It did not. Eventually I was told that funds would magically appear after 10pm eastern that night (Monday) and I'd be good to go the next morning. Tuesday morning comes â€” no funds. More phone calls ensue. My backup plan was to leave everything behind and get on a one way flight back home. Luckily (?) I had saved the direct number for uhaul's credit card team and got right through. The guy was like â€œwhy didn't they just apply the funds from the first truck to the second truck?â€ He made it sound very easy. He said to just â€œgo back to the location and tell them-â€œ and I cut him off right there, saying I wasn't going to waste another trip and that, based on recent experience, I had little faith that it was going to work out as easily as he thought it would. So, he called the location himself, explained the process to the manager and called me back. I was shocked and thanked him profusely. He said â€œwell, we have to get you on the road, right?â€ He was right, I was out of time. The manager on Military called me, took my card details and apologized again. I went back to the location and, indeed, it was a newer 10' truck with all the appropriate features and I instantly felt more confident to do the 2600+ mile drive. However, when I opened up the back of the truck I was hit with an overpowering chemical smell. I don't know if the truck was used to transport a meth lab or something, but it was pungent. Under any other circumstances I would have said â€œno wayâ€ and asked for a different truck. But, I had no choice, so I left the back open and drove to my parents' pace to finally start loading up and hoped it would air out along the way. That's when I noticed the alignment pulled drastically to the right, even with an empty truck. Again, something I would have said â€œno wayâ€ to and changed trucks. Instead, I just loaded more weight on the left side, hoping it would even out. It didn't. I drove through 11 states with the steering wheel cocked to the left so I wouldn't veer off the road or into another lane. When I got to the location on the other coast, everything I unloaded (especially the bed) reeked of chemicals. It's been three days and the bed still had a very strong, offensive odor that it absorbed from that truck. I have to do the whole thing again in 8 weeks and will be looking at Budget or Penske instead.Brian P.
Customer did not leave a comment.Kemp L.
Customer did not leave a comment.Mark M.
Chloe was beyond helpful. Polite,informative with a winsome smile. She patiently guided us through the process prioessionaliyVinod V.
Customer did not leave a comment.Abel A.
The ease , speed , knowledge of staff and friendliness was outstanding . I will rent from this location again and refer friends / colleagues .Theresa G.
Customer did not leave a comment.CHIH YAO C. | Overall Experience
I was in and out .staff was great to work with. Equipment worked as it shouldderrick H.
Customer did not leave a comment.Kellie F.
Customer did not leave a comment.JoMarie G.
Customer did not leave a comment.Gerald Z. | First Impressions
Customer did not leave a comment.Edyta C.
Customer did not leave a comment.Roman P.
Clerk at Niagara Falls was very helpfulRoss F.
Customer did not leave a comment.Mohab L.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Concordia P.
Staying open a little later. Really wanted that bills hitchDemetrius A.
I had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. Thank you!TYANNANTRENA I. | Overall Experience
John, the general manager for Niagara Falls, NY, Uhaul location was incredibly helpful and flexible. He is a true professional and watched him diplomatically and courteously work with challenging clients and situation while we were in and out of the office loading our Uboxes. He is a superstar and should be recognized for his efforts! Please give him our sincere thanks for everything. Thank you, Dawn SuitorDawn S.
Customer did not leave a comment.Jane S. | Overall Experience
Customer did not leave a comment.shawn L.
Price gouging at its finest. I asked the girl why prices keep going up and she said gas prices, I explained the customer pays for the gas we use so that doesn't even make sense. I get a call after I dropped the truck off saying they can't find the key, I explained I left the key in the ignition she said they can't find it, I go back there and the key was sitting in the ignition and she gives me an attitude cause I said did you even get off your ass and look after you called me.Ron L.
No comments on anythingCamille B.
Customer did not leave a comment.Steve S.
Wouldn’t hurt to have an elevator!!!Roman K. | Overall Experience
Customer did not leave a comment.William B.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.CHRISTOPHEREDWAR M.
THe staff was great!!Natalie F.
Customer did not leave a comment.MICHAELJAY R. | Overall Experience
Customer did not leave a comment.Michael R.
When I call to rent a vehicle and/or trailer, I should be able to speak with a person on site with no hassle. The customer service representative was rude and would not let me know if the vehicle was available at this location unless I provided a credit card first. I hung up the phone and drove the 30 minutes hoping for the best, I preferred a pick up truck, but was given a 10' van and trailer. It got the job done but the mileage was more money. Oh well, the people at the Niagara Falls location are always great, the customer service representatives are not as greatANTHONYCHARLES T.
Customer did not leave a comment.LEOPOLDO G.
No additional feedback. Well satisfied with service.Randall C.
The trailer wasn't properly secured. Cat hair everywhere. Cookie crumbs. The truck hummed super loud. Felt like the alternator was going. And the experience getting it was awful.jared B.
Customer did not leave a comment.Stacy F. | Overall Experience
Customer did not leave a comment.john H.
Customer did not leave a comment.MICHELE D.
Customer did not leave a comment.Stephanie D. | Overall Experience
I own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.Gerald Z. | First Impressions
Customer did not leave a comment.Jeremy S.
When I come in, there was no one. I looked around, call, waitâ€¦ When I was about to leave, the person in charge showed up and when I complained was not politeRiccardo D.
Staff were very user-friendly.claus f. | Overall Experience
Nothing. It was great!Kevin B.
Customer did not leave a comment.FRANKJOSEPH JR C. | First Impressions
Staff was especially helpful.Catherine S. | Overall Experience
I delt with the manager and he was greatshirrell h. | First Impressions
Great customer service 👏 place was clean. Good job.Robert J. | First Impressions
Customer did not leave a comment.Carmen C. | First Impressions
Yall storage fees are to high i found the same size unit for 50 dollars a,monthrhonda a. | Overall Experience
Customer did not leave a comment.DELMONANDRIA M. | First Impressions
Customer did not leave a comment.WILLIAM L. | First Impressions
We rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…Gopalbhai P. | Overall Experience
The staff was helpful and polite.Donald H. | First Impressions
Customer did not leave a comment.nancy J. | First Impressions
Customer did not leave a comment.ESTHER F. | Overall Experience
Customer did not leave a comment.MICHAEL-ANTHONYS S. | Overall Experience
Great service! Fast, friendly, informative and very accommodating. Keep up the good work! 👍Peter Z. | First Impressions
Staff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.Joseph D. | Overall Experience
Customer did not leave a comment.Ashley M. | First Impressions
Customer did not leave a comment.Gerald Z. | Overall Experience
Staff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.AMANDAMONIQUE M. | First Impressions
Customer did not leave a comment.Michelle H. | First Impressions
Customer did not leave a comment.Laurie D. | Overall Experience
Customer did not leave a comment.Deanna C. | Overall Experience
Way overpriced. Glad I’m not dealing with you anymore.Kristin S. | Overall Experience
Customer did not leave a comment.james b. | Overall Experience
Thanks for being there when I needed.GUAZONHERGOT W. | Overall Experience
Customer did not leave a comment.Toni I. | Overall Experience
Customer did not leave a comment.William E. | First Impressions
The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.Kelly P. | First Impressions
very efficient and kind staff they were able to work with my availability and their's. thanks for all your helpDeanna C. | First Impressions
Customer did not leave a comment.John D. | Overall Experience
Customer did not leave a comment.Felicia N. | First Impressions
The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.Clyde V. | First Impressions
Customer did not leave a comment.MUHAMMAD C. | Overall Experience
The associate that explained the process was very helpful and knowledgeable.Louis R. | Online Move In
Customer did not leave a comment.Linda K. | First Impressions
Customer did not leave a comment.Deborah S. | Overall Experience
Customer did not leave a comment.Thresa S. | First Impressions
Customer did not leave a comment.Rochelle J. | First Impressions
Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and moldedQuanisha A. | Overall Experience
Customer did not leave a comment.Michelle Q. | First Impressions
I saw a roach in there. Scary but other then that the staff was great.Teyona R. | Overall Experience
Very professional and polite...appreciate the serviceClarence J. | First Impressions
Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn’t be more friendly or accommodating!John S. | Overall Experience
It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.Pamela W. | Overall Experience
Customer did not leave a comment.Desiree V. | Online Move In
So fare all is top rate and everyone has been most helpful. ThanksBarbara H. | First Impressions
Customer did not leave a comment.Krista B. | Overall Experience
Customer did not leave a comment.Angela R. | Overall Experience
Customer did not leave a comment.Antwain G. | Overall Experience
I did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.Dorothy Brown P. | Online Move In
Great staff and service was excellent. Would recommend.Michael C. | First Impressions
Customer did not leave a comment.Vicky A. | First Impressions
Customer did not leave a comment.Toni I. | First Impressions
I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!Renee L. | Online Move In
I just wish there were more hours and you staffed with extra people so not to stress out your one or two workersPAMELAA M. | First Impressions
Customer did not leave a comment.Richard L. | First Impressions
Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.Melanie V. | Overall Experience
Customer did not leave a comment.Maurice O. | First Impressions
Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.keith p. | Overall Experience
I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 😂Jesse H. | Overall Experience
William was awesome; he could not have been more helpful; great experience!kate w. | First Impressions
Very well managed facilityDennis D. | Overall Experience
Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.Talat N. | Overall Experience
I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dillkevin N. | First Impressions
Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.Aj L. | Overall Experience
I received good service everyone was always very helpfulLinda C. | Overall Experience
second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the helpArthur D. | Overall Experience
Great people. Good service. Frindly smilesAj L. | First Impressions
Customer did not leave a comment.Christine C. | First Impressions
Customer did not leave a comment.Arthur D. | First Impressions
I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie BatorloriE B. | Overall Experience