Customer Reviews for U-Haul Moving & Storage of Niagara Falls

3,489 reviews

2485 Military Rd   Niagara Falls, NY 14304
(Across from The Griffon)

(716) 297-7546

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(716) 297-7546

2485 Military Rd
Niagara Falls, NY 14304
(Across from The Griffon)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck light came on to service. In addition their should be some other choices than 24 hours rental. Using truck for 4 hours vs 24 hours, so one can rent again, should give the customer some sort of perk. Quite pricey for a 4 hour use.

ANTHONYPATRICK K. 
Rating:
2.0

Way overpriced. Glad I’m not dealing with you anymore.

Kristin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEMACHAEL D. 
Rating:
4.0

Customer did not leave a comment.

rodney M. 
Rating:
3.0

We had over a 30 minute wait to get the truck This caused us numerous issues with the delay And although we did not need the full time, funny that the truck was still due back at 5 and not adjusted to 5:30 But let me say that the people were very nice in the store Saturday night at 6:30 we went in to purchase boxes, the gentleman that helped was very polite and helpful The employee that helped get the truck was nice as well

Jason M. 
Rating:
4.0

None

Rosenn C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Thanks for being there when I needed.

GUAZONHERGOT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLYLYNNE S. 
Rating:
5.0

Customer did not leave a comment.

SCOTTDAVID D. 
Rating:
4.0

Two major faults with this order. 1. My original order was to pickup the box in Niagara Falls, pack it and have it delivered to my address in Florida. The box got delivered to the closest U-Haul location instead and I had to call to fix that. 2. Once empty, It took me three hours to schedule the pickup. Two chat sessions at U-Haul.com gave me two wrong numbers to call! One in Canada and one in Tampa which couldn't help me. Also, the local UHaul location wasn't answering the phone and the call would roll to another location. Even sending several texts to the rep Misty who coordinated the box delivery went unanswered! After all this I finally sent a chat on Facebook and was able to get someone to pick up the empty box. Why is it so hard to schedule someone to pickup the empty box? And why do the customer service reps at U-Haul.com have no ability to schedule something so minor as a pickup like that? Very frustrating experience overall.

THOMASFRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
4.0

Employee was quick and curttious.

GREGORY L. 
Rating:
1.0

When I arrived I was informed my reservation was cancelled. The store employee could explain why it was cancelled or by who. She was rude and offered no assistance and informed me there were no other trucks for rent. After several minutes and requests for a vehicle she finally said “oh a 20ft truck is available and here's a corporate number to call so you can complain.” I have never in my life been spoken to so rudely in a customer service situation. Even after returning the vehicle they could not offer a explanation as to why my reservation was cancelled. I would not recommend this location to anyone and will never rent from here again.

joe C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

Toni I.  |  Overall Experience 
Rating:
2.0

Came here after hours and had to look for the "key drop box" for about an hour before I found it. It's a hole cut into a door that is nearly impossible to find in the dark after hours.

Cathryn H. 
Rating:
5.0

Everything went smooth no complaints . The young man at the color of John was very helpful and courteous a pleasure doing business with.

John M. 
Rating:
1.0

Customer did not leave a comment.

Lyle G. 
Rating:
3.0

Professional, courteous well managed. Not much to improve Well done!!!

HOMER K. 
Rating:
5.0

Fabulous

ANNA E. 
Rating:
5.0

Customer did not leave a comment.

William E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EHABRASHAD ZAKI F. 
Rating:
5.0

The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.

Kelly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETHJANE H. 
Rating:
5.0

Excellent service was provided by Erica and team. Polite, energetic and organized

Darren B. 
Rating:
5.0

I didn't see a drop box. I left the keys in the truck. But the drop box wasn't there or visibly noticeable.

JUSTINLARELLE P. 
Rating:
1.0

The two representatives on shift during vehicle pickup did not do a walkthrough. I was not given a key for the lock. I was not aware of it until I got to my location by then it was too late because my movers had loaded the truck full. So I worried about the door flying open and couldn't leave it anywhere for fear that someone would open the unlock back door and take our belongings. I believe this all could have been prevented if the representatives would have did a walkthrough to ensure everything was there.

Renwick F. 
Rating:
5.0

Customer did not leave a comment.

RYAND V. 
Rating:
1.0

I waited from 6:45 to 8:20 before someone opened the facility. I called the Manager and the President. The Manager was helpful and the President (Todd) 716.864.0037 of the area answered and then hung up on me. I also texted Todd and called a second time to no responses. Heather the old Manager ( 716.243.9784) texted with apologies and told me the Manager over slept. 2 weekends in a row with this type of service. Why put the President (Todd) name and number on the door if he is not willing to service the eight customers that were waiting.

MICHAELWAYNE W. 
Rating:
4.0

Phone on hold times are ridiculously long. I was overcharged and still waiting for a refund.

DAVID W. 
Rating:
5.0

I was supposed to rent a trailer, but when I went to pick it up, my connection for the lights wouldn't work. John took the time to help me to try and get them to work, even though he was the only employee at the time. John provided excellent customer service!

TAMMYLEE W. 
Rating:
3.0

Oil all over trailer. But helpful staff.

Thomas G. 
Rating:
4.0

Although my equipment was clean, I can't say that it was well maintained. The engine seemed like it would give out at any moment. It ran loud and wouldn't go over 75. In some areas that we passed through on our trip from New York to Texas, the speed limit was 80. It wouldn't even maintain 75. I think it's time for some updates to your fleet. It would have been nice to have Bluetooth connectivity for the GPS on our phone.

JACQUELINEELAINE C. 
Rating:
4.0

Customer did not leave a comment.

Lauren M. 
Rating:
3.0

The staff there were kind & professional. They offered 5 star customer service. However, the cargo van I rented was dirty & had dog hair in the seats. The back cargo area had dried mud. My kids are allergic to pet dander so the pet hair in the seats was a major problem for me. Uhaul staff must improve there cleaning habits.

SANTIASTARR JAKO M. 
Rating:
2.0

Jeremy Curley insisted I needed I needed collision waiver for $10. I said State farm covers rental cars. I paid for the fee and truck. I called my agent immediately and he confirmed I had coverage for rental truck. Jeremy was busy and said he d cancel the charge when I returned. I returned the truck and he said the contract would not refund the fee. I think Jeremy should reimburse me personally. I ll dispute this c Discover Louis

LOUIS C. 
Rating:
4.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

PETERANTHONY M. 
Rating:
5.0

Fantastic customer service.

THOMASJOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELDAVID JR B. 
Rating:
5.0

very efficient and kind staff they were able to work with my availability and their's. thanks for all your help

Deanna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINAT S. 
Rating:
4.0

Well taken care of. Left cell phone in van so hope we get it back.

KATHRYNJANE G. 
Rating:
5.0

Customer did not leave a comment.

KEITHC R. 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Nothing...Military Rd. Niagara Falls uhaul was excellent

james K. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJ C. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

Laura K. 
Rating:
3.0

Customer did not leave a comment.

Felicia N.  |  First Impressions 
Rating:
1.0

The line was long. 2 men working but only 1 person could help costumers. My storage was not set up so had to come back wait another half hour for that to be completed. The guy was calm yet clearly overwhelmed. It was just poor customer service.

Felicia N. 
Rating:
5.0

Everything was as i hoped for.

Aubry H. 
Rating:
5.0

Customer did not leave a comment.

PATRICKN JR M. 
Rating:
4.0

The truck has serious engine issues. It was a

CATHERINE F. 
Rating:
5.0

just love it

Armando M. 
Rating:
5.0

Customer did not leave a comment.

larry Y. 
Rating:
5.0

i use them twice a year (Apr & Oct) when i move my deck furniture to/from storage. Great and very easy, no hassles, friendly, highly recommend.

RICHARDJOHN JR W. 
Rating:
5.0

The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.

Clyde V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOLLYELIZABETH S. 
Rating:
5.0

John, the gentleman who helped me check out at 7:00am, was knowledgeable, friendly and helpful. A good personality. He is an asset to your store! Additionally, the young lady who helped me at the return area in the parking lot, made my drop-off quick and easy. She also was a pleasure to deal with!

MICHAELA C. 
Rating:
5.0

Customer did not leave a comment.

Monica Morgan H. 
Rating:
4.0

Your phone service is ridiculous. When calling the local number provided to schedule my Ubox delivery and pickup, if there isn't someone to answer, it sends you to another area. Upon talking to the person in the other area, who cannot assist since it is a local delivery issue, they send you back to the correct area, resetting your place in the call queue. I talked to SEVEN people in the course of an hour trying to talk to the correct person. Finally, the last person I talked to was kind enough to take my information and message it over to the correct individuals so that they would call me back, allowing me to finally stop being on hold endlessly. Do not forward calls pointlessly and have a better queue system for calls.

TAMMYE K. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD C. 
Rating:
4.0

Very Good Experience

JAMIEELLEN H. 
Rating:
4.0

The rental did me no good, as the wheel wells were not listed in the dimensions and I was unable to transport the large bins I was picking up with a pallet jack. Waste of money. My small business is already suffering due to Covid. I was not happy.

Shane G. 
Rating:
5.0

Forgot his name but young man that assisted me was knowledgeable, kind & very efficient . I thanked him & his manager for a fine experience when I returned the truck.

AUGUSTANTHONY I. 
Rating:
5.0

Professional atmosphere and very convenient location. The pickup and return was seamless both people that assist me were very helpful.

PEDRO R. 
Rating:
5.0

Hopefully they rectify the situation

Christina M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASJ W. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
2.0

I was told I could extend the rental if needed when I reserved it and then not allowed to and I was charged an extra $75.00 for cleaning when I questioned this I was directed to a tiny sign inside the truck whi h was not brought to my attention at pickup or reservation. It was my assumption that tru ks would be cleaned between customers. As someone who is retired and living on a fixed income this was quite a shock. And being 71 years old with arthritis had I known cleanup was my responsibility I would certainly arranged for it.

Delores M. 
Rating:
5.0

The Niagara Falls location was great! But the online check in can use some improvements on expinations. I had a very hard time renting from the online check in so I had to rent the truck from inside.

kevin B. 
Rating:
1.0

Customer did not leave a comment.

michael T. 
Rating:
4.0

Staff was great.

Grant B. 
Rating:
5.0

Attendant was friendly, knowledgeable and efficient. A seamless experience.

DANIELVERNON D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYR B. 
Rating:
5.0

The associate that explained the process was very helpful and knowledgeable.

Louis R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

PAULROBERT B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Pick up was good, efficient and professional. Drop off was not. I pulled up at 6:55 pm. When I arrived I didn't know the location closes at 7. I saw a worker locking the door. I thought no worries, I'll do an after hours return, according to the directions on the door. I went to the website, entered in information and went back out to the truck to take verifying pictures. I had top back out of website to access camera. Took pics of odometer and gas gauge, uploaded then continued in questionnaire. It asked about cleanliness of the vehicle. After stating it was clean, the website needed more verification pics. Again had to back out of the website, take the pics, go back in...now the pics I had already uploaded for gas and mileage were no longer there and when uploading the ones I took 10 minutes ago, I got an error saying I needed to submit more recent pictures. I after trying twice more I stopped, put the key to the truck through the slot in the door and walked away, praying that the workers who got the truck the next morning would accept it without the digital return. Thankfully, they did and all turned out ok, with the exception of 20 minutes of extreme frustration.

Brion Z. 
Rating:
5.0

You have a visual inspection after pick-up that doesn't match the damage to the truck. I don't eat to take pictures after pick-up when you already placed x's where the damage was. Plus, I paid for 6 furniture blankets and there where only 5.

Bryan K. 
Rating:
3.0

The person that hooked up the trailer to my hitch barely tightened the hitch coupler knob. I pulled over after driving 1/4 mile and was able to tighten it at least fifteen full turns. This could have been a very ugly situation had it released. You should train your employees to get down low enough to visibly inspect that the retainer is close to the ball!

GORDON S. 
Rating:
5.0

Nothing/thankyou

William H. 
Rating:
5.0

The staff is very friendly and helpful ! Very pleased

PATRICKC P. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Linda K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lily N. 
Rating:
5.0

These guys saved my vacation, with the rental car shortage the van was out only option. I couldn't have hoped for a better solution or a more helpful crew. I'll never do another music festival without a uhaul van, thanks a lot.

Christopher V. 
Rating:
5.0

Everything went smoothly.

VINCENT II D. 
Rating:
4.0

The two individuals working on Sunday morning (9/26) at the Military Road, NF NY 14304 location were fabulous! Super friendly, knowledgeable, clear ... Great employees and company representatives

EILEENT S. 
Rating:
4.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thresa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE J.  |  First Impressions 
Rating:
5.0

They made the whole process easy

Oscar V. 
Rating:
5.0

🏆

Craig R. 
Rating:
5.0

Excellent operation

Kurt H. 
Rating:
3.0

Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and molded

Quanisha A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

MARLAYNAR J. 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Excellent fast service! Keep up the good work!

PETERJOHN Z. 
Rating:
5.0

Good experience, will use again

DUANEJORDAN G. 
Rating:
5.0

Nothing

Kortez T. 
Rating:
5.0

My overall experience was great!

tMI M. 
Rating:
4.0

Customer did not leave a comment.

Michelle Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Need to make sure that all rented equipment are on board before leaving rental location........ I did pick up dolley later on with out any issue. This was a good experience!

JERRY C. 
Rating:
3.0

Tell customer that when you purchase the insurance for vehicle that is for liability only. If someone backs up or makes damage to vehicle, it will cost you a$250.00 deductible !!!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Francine W. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE A D. 
Rating:
5.0

Customer did not leave a comment.

SHAWNT E. 
Rating:
5.0

I saw a roach in there. Scary but other then that the staff was great.

Teyona R.  |  Overall Experience 
Rating:
5.0

Very professional and polite...appreciate the service

Clarence J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree V.  |  Online Move In 
Rating:
5.0

So fare all is top rate and everyone has been most helpful. Thanks

Barbara H.  |  First Impressions 
Rating:
1.0

I did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.

Dorothy Brown P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vicky A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni I.  |  First Impressions 
Rating:
5.0

I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!

Renee L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice O.  |  First Impressions 
Rating:
5.0

I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

kevin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  First Impressions 
Rating:
5.0

The staff was very helpful and very well corteous.

SYDNEY C.  |  First Impressions 
Rating:
3.0

The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

amy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWNP M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WANDAEVETTE H.  |  First Impressions 
No reviews have been submitted for this location.

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