Customer did not leave a comment.Laurie C.
Customer Reviews for U-Haul Moving & Storage of Niagara Falls
Niagara Falls, NY 14304
(Across from The Griffon)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return was fast and efficient. Worker was polite.RALPHD T.
Customer did not leave a comment.Vicky A. | First Impressions
The staff was welcoming and very helpful. Quick and easy process. This is a solid store with a great staff.Jarrett S.
Again, the employee that helped us was very friendly, professional, and knew his job. We also were very pleased with the experience at this location.WENDYLEE W.
Vehicle was ready upon arrival, incredibly efficient process.Guy M.
Customer did not leave a comment.scott N.
The Uhaul worker didnt show me which Truck was my rental so I had to go back in and get him to show me which one. The door on the truck wouldnt stay shut tight while driving. It was kind of sketchy!!!ASHLEY W.
I can't tell you that, but I can tell you 2 things that impressed me. 1) there was a chair available for me to use, being disabled, it was much appreciated. A d I didn't have to ask for it. 2) the guy at the counter was John. Very nice guy, he impressed me as someone who took customer service to heart.THOMAS S.
Customer did not leave a comment.Samuel R.
John took the cost of the furniture blankets off because they weren't included when I picked up the truck. Thanks, John.Daniel G.
The assistant was spot on,it could not have been easier.steven B.
Our u-haul representative at this location was awesome and super helpful - you should be glad to have employees like him!David M.
The guy that checked me in was great ! Very thorough and courteousDAVIDWAYNE P.
Young man in niagara falls was extremely good at his job in trying to help the problems-The only reason I would give any stars. The truck started slowing some 20 miles before destination and check engine light came on. Ok, it made it. Stressful but handled. We had booked a storage unit of 15x10 over a month in advance. This really stressed me for the moving we would be doing as we are a bit older and I wanted to be sure-we were very anxious about this but seemed a great solution. We got there and surprise, it was already booked to someone else and they had not others that size. The facility itself is extremely large-2 levels and like a maze. This storage unit was convenient as it was a low level, outer entrance. The one they could come up with at best was a 10x10 on the second floor with quite a distance to walk. On top of this, there was a time limit on the elevator. We have a sofa that is a recliner with 2 motors; bulky and extremely heavy. I was very worried about this for my son and husband. The height of the elevator was good for the sofa itself (just) but with the cart, it was not able to managed. It was amazingly difficult to juggle the sofa on and off the cart for this but to do it in less then a minute was insane for us; forget the rest of the move with the furniture. The offer was first month free-storage was around 160. They were able to offer us the 10x10 plus another for the remainder for the same first month free but then the price would go to normal-next month for the two units it will be almost $300. The young man who helped us did everything he could and was very professional. They even gave us a second lock and let us use a different dolly without charge. However, it was pure hell. My son and husband di way more then they needed to for unloading an entire home with new furniture packed to the last possible space in a 20 ft truck. The couch was horrible for them; my husband is 50 and strong but also not in the best shape to handle all this with the added time and stress this added. I was almost in tears by the end of all this. I would add that we had a set mileage for the trip set by uhaul but our google maps took me a route that was a bit off the thruway and must have added an additional 30 miles or so because we went straight there and were told it was more miles then the route they had suggested. They waived the fee and I was slightly below on the gas because the truck was starting to malfunction before the area we were going to add gas and we couldn't refuel. It was not much below but still below. They also waived that fee for us and it was much appreciated. I won't even go into the movers we had originally booked through them and had to cancel for the problems; not uhaul's fault but still had to deal with them at the last minute and everything just seemed to go wrong from a trip I had tried very hard to pre-plan and organize. We will be using the storage facility for a few months while we find and close on a home here and have to find some solution to not pay the 300 monthly. Just too much stress for everything. The people at uhaul were all excellent and probably have a really hard job for handling things like this and we appreciate that. However, it just wasn't worth the panick attacks, work and migraines I got, not to mention what my son and husband had to go through, for all the stress.dawn G.
Customer did not leave a comment.ANDRE JR S.
Nothing. Everything was excellent.Todd S.
Customer did not leave a comment.JOSEPHA R.
Nothing at this time ðŸ‘ðŸ»MICHAELJAY R.
Customer did not leave a comment.James K.
Wonderful service. Delivery arrived ahead of schedule, and we were able to take delivery of Ubox 3 days early! Driver Becky was so accommodating.kendra D.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Gerald G.
Customer did not leave a comment.Toni I. | First Impressions
"Do-Not" Even Bother Sending in a Copy of Your Drivers License for Easy Check-out.. They Still Need to see it to Verify it is Really You!, Have Them Copy It for Verification!James G.
I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!Renee L. | Online Move In
Customer did not leave a comment.JOSEPHMICHAEL M.
Store staff was friendly and efficient.... John was very kindand understanding. Then Cory, manager was very pleasant on the phone and understanding as well, when I had to explain the dirt and animal feed was not from me. Much appreciated for believing me.Linda B.
The young man that helped us was awesome ðŸ‘Œ!Tom W.
Customer did not leave a comment.Louis D.
Nothing it's perfectlorena A.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Bob B.
Customer did not leave a comment.JUDITHANNE D.
Customer did not leave a comment.cynthia B.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.ALEXRAYMOND C.
Great location! The Uhaul employees go above and beyond to help get you on your way!PETERJOHN Z.
Excellent and knowledgeable customer service representative!LEW B.
Customer did not leave a comment.JEFFREYALAN S.
Customer did not leave a comment.GAILS C.
Call customer and let them know that they don't have the truck. The guy at the front desk was awesome and he did communicate and apologized for our wait.MALANNAJAILEEN F.
I just wish there were more hours and you staffed with extra people so not to stress out your one or two workersPAMELAA M. | First Impressions
Customer did not leave a comment.STEFAN JR G.
Customer did not leave a comment.JOSEPHTHOMAS B.
Customer did not leave a comment.Sommer P.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.STEVENEDWARD SR C.
Customer did not leave a comment.Joshua L.
Customer did not leave a comment.JOSHUA L.
Customer did not leave a comment.David B.
Customer did not leave a comment.Tristan R.
Customer did not leave a comment.patti C.
Customer did not leave a comment.VALERIEMARIE B.
The agent John was great and very friendly made it a pleasureable visit.MELISSAMARIE B.
Customer did not leave a comment.Richard L. | First Impressions
Customer did not leave a comment.KATHERINED N.
Thank you for always having equipment available for my short-notice needs. The service member that assisted me yesterday is super efficient and extremely friendly. I really enjoyed meeting her and I appreciate her professionalism and helpfulness very much!!TAMMY SHIREE J.
My company (MovingManHelpers.com) provides moving labor for many people in Niagara Falls and the Western NY area and we always recommend Uhaul because the trucks are always clean and ready and the Uhaul staff is always pleasant, efficient and helpful!PETERJOHN Z.
The manager on duty was such a pleasure working with resolve all of my storage and transportation needsRICHARDE JR L.
Keep up the good work. I am very satisfied with my rental experience. You have good people working for you!PETERJOHN Z.
Customer did not leave a comment.GARYJ S.
Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.Melanie V. | Overall Experience
I had excellence service from the employee. Here is my issue with this location. I come here 2 times a year for a trailer rental for my golf cart. The last 4 time I came in there was only one employee in the building. This employee has to check you in get your rental and go back to check the next person in. Each rental is time consuming and customers waiting start to abuse the employee. This time there was a line strait to the door. This employee was busting his butt and was getting ripped apart by customers who had extremely long waits. The extreme under staffing makes for a horrible experience for the customer and employee.Rachel K.
We were told if we needed to keep the truck another day we would just have to pay for another day. And when we decided to do so we received a rude and condescending phone call telling us we needed to return the truck. Which we couldn't do at the time that was asked. And we we did return the truck we thankfully the person who spoke to us was nice and apologetic but the other employee who gave the rude phone call was rude and had an attitude yet again we will never go to this location again.Gabrielle M.
Customer did not leave a comment.JAMESM P.
Customer did not leave a comment.JONATHANEDGAR LE J.
Not overcharge me for an extra day when I returned the previous dayMICHAELMARK F.
Customer did not leave a comment.Maurice O. | First Impressions
your staff was very busy, handled it wellALBERTLEO W.
The staff was extremely helpful,kind and professional..they made the experience pain free and I'd suggest the military rd store to anyone in my area..WILLIAMW B.
Customer did not leave a comment.OLIVIAJANE H.
Customer did not leave a comment.DE JR S.
Customer did not leave a comment.james B.
Customer did not leave a comment.DIANEMARCY S.
Customer did not leave a comment.Jane G.
Outstanding employees that were very helpful, and quick in/out service. 5 star rating for the employees as well!RAYMONDEDWARD B.
Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.keith p. | Overall Experience
Customer did not leave a comment.JOSEPHDOUGLAS R.
Customer did not leave a comment.Todd S.
Excellent customer serviceROBERTWILLIAM F.
Rodent infestation in my unit and throughout facility, nothing done. Mildew on side walls of my "climate controlled" unit which transferred to my speed furniture, bedding and boxes. Many items had to be discarded. Insurance company not compensating fairlyMELANIES V.
Everything beyond greatDIANEMARCY S.
The Uhaul associates at this location were very pleasant, courteous and helpful! No need for improvement! All I can say is keep up the good work!PETERJOHN Z.
I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 😂Jesse H. | Overall Experience
Very professional, efficient and friendly!James S.
Customer did not leave a comment.MATTHEWCAMERON C.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.Brian K.
Always super friendly and well organized.RICHARDJOHN JR W.
Customer did not leave a comment.Thomas S.
Another great experience.RENEE T.
Always great friendly helpful stuffJames H.
The girl who took care of me was awesome.Thomas S.
The online Application did NOT work causing me to have to have the cashier take a photo of my driver's license. Additionally, the U-Haul applications was still NOT working when I went to return my rental thus causing me to be unable to return my rental online and incure an extra cost. NOT ACCEPTABLE. I event called the help desk phone number for assistance and after a half hour if waiting, still could NOT get someone on the phone from U-Haul.Brian M.
Customer did not leave a comment.THOMAS JAMES O.
Was not able to provide a usable receipt. The system allowed them to print up a receipt with no numbers. Not the site's fault.Steve S.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.GREGORYJON M.
I have rented from this location many times and have never had any issues. I ran into so personal issues when I had the truck this time and they were great about extending my agreement.Tami T.
William was awesome; he could not have been more helpful; great experience!kate w. | First Impressions
Customer did not leave a comment.JANETMARIE K.
Customer did not leave a comment.Michael H.
The staff was very cordial and explained the process entirely. Well done!Barry C.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Norman B.
Very well managed facilityDennis D. | Overall Experience
Everyone was great. No changes needed.DONNAANN M.
Customer did not leave a comment.Suntina H.
I arrived at 4 pm , mar 30th , the two employees who helped me from pick up to drop off were outstanding, professionals , what people skills , what knowledge of product AND SAFTEY, great job guys and thanksPAULDAVID S.
Nothing the staff was fast and friendly and know what they are doing i will continue to rent equipment there when I need to.David S.
Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.Talat N. | Overall Experience
I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dillkevin N. | First Impressions
Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.Aj L. | Overall Experience
I received good service everyone was always very helpfulLinda C. | Overall Experience
second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the helpArthur D. | Overall Experience
Great people. Good service. Frindly smilesAj L. | First Impressions
Customer did not leave a comment.Christine C. | First Impressions
Customer did not leave a comment.Arthur D. | First Impressions
I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie BatorloriE B. | Overall Experience
The staff was very helpful and very well corteous.SYDNEY C. | First Impressions
The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!amy a. | First Impressions
I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn’t give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed $148 monthly, whereas I thought it was going to be $114 a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.Alexis B. | Overall Experience
Customer did not leave a comment.ANTHONYLAMOINE V. | Overall Experience
Customer did not leave a comment.SHAWNP M. | First Impressions
Nothing but problems since day one. That’s why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.Tina Marie O. | Overall Experience
Customer did not leave a comment.WANDAEVETTE H. | First Impressions
The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unitRon P. | Online Move In
Customer did not leave a comment.Denise G. | Online Move In
Customer did not leave a comment.Linda C. | First Impressions
Customer did not leave a comment.SCOTT C. | Overall Experience
Customer did not leave a comment.Theodore S. | Overall Experience
Customer did not leave a comment.JOHN M. | First Impressions
Staff was above and beyond excellent and I will not forget the service I receivedTheodore S. | First Impressions
Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.Tina M. | Overall Experience
When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn’t need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don’t know.Joseph B. | Overall Experience
I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twiceRebecca Z. | Overall Experience
Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .Jessie L. | First Impressions
The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.Alan G. | Overall Experience
Customer did not leave a comment.Kelly J. | First Impressions
Roof leaked , new mattress damage ,no insurance ,no compensation!Donald W. | Overall Experience
Great folks and Tina helped me muchRobert B. | Overall Experience
Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.JAMES D. | First Impressions
So far very good.Donald W. | First Impressions
nilBob C. | Overall Experience
Very easy to rent, very nice and convenient.Denise N. | Overall Experience
I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️Lora L. | Overall Experience
I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.marlena j. | Overall Experience
The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.Russell S. | Overall Experience
The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.Amy S. | First Impressions
Friendly and helpful staff. I would recommend this location for any storage services.Katrina A. | Overall Experience
service was excellent.FRANK A. | First Impressions
my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!Karen B. | Overall Experience
Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.Luis L. | Overall Experience
Excellentleonardo m. | Overall Experience
I had a beautiful experience with U-HaulSIMEON M. | Overall Experience
They have been wonderfulVictoria P. | Overall Experience
The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.Dannie W. | First Impressions
Professional staff and informative.Katrina A. | First Impressions
Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with thatInez C. | Overall Experience
Clean safe facility friendly staff would recommend storing your things hereAisha N. | Overall Experience
I am not moving out I don’t know where that information came fromJUDITH R. | Overall Experience
Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.arrie h. | Overall Experience
Very good!!CHIH-YAO C. | Overall Experience
very clean an secure i really like the access card and all the camerasJames S. | First Impressions
Very good. Met our multiple needs.Patricia B. | Overall Experience
Tina was very nice and professional. I would love to do business with her again. Thank you very much.Malvenia w. | First Impressions
I have not had a problem with uhaul I always use them when movingLaura G. | Overall Experience
Best staff, explained everything thoroughly and even was smiling the whole timemichelle p. | First Impressions
I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.Catherine M. | Overall Experience
Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.Richard A. | Overall Experience
great team very helpfulraymond l. | Overall Experience
Had to cancelVictoria P. | Reservation
While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.Korie S. | Reservation
I really appreciate the great customer service I received while there and everything is satisfactory.Beatrice H. | Reservation
Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank YouSusan M. | Overall Experience
Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.cynthia r. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!