Customer Reviews for U-Haul Moving & Storage of Niagara Falls

Rating:

5.0

Very quick service on pick up and drop off

Rating:

5.0

Nothing Seth was excellent .Went above and beyond .Sold and installed the perfect light kit for my hot dog cart too !Besides installing a plug for my vehicle .

Rating:

3.0

When I went to pick up my trailer I was having electrical issues with the wire hook up. I was picking up the trailer because I was about to move. I asked the employee if I could just leave the trailer there (possibly overnight) since I paid for it already and go get my connection point fixed and it might not be that day. He told me if I didn’t come back before they closed I lost the trailer even tho I paid. I then had to hurry to get my issue fixed. Once I retype same day it turns out as soon as I drove away the employee already refunded my money. I returned and had to pay double to get the trailer I had already paid for. He said I got the money back right after he refunded it but it was taken from my account already and the refund would show for a few days. All in all I was not happy with my experience with U-Haul. I just wish U-Haul understands that people may have issues when they go pick up a trailer and that it takes time to get things fixed and not immediately refund them.

Rating:

5.0

Give a costumer a clean vans thank you

Rating:

3.0

When I ordered a tow dolly to tow a vehicle and told them I would pick it up later because I had to pack my truck first when I went to pick up the tow dolly they had canceled my order but they told me they were open till 7:00 I said fine I'll pick it up before 7:00 when I went to pick it up my order was canceled I had to spend wasted time reordering the tow dolly when in fact I should have been able to just come back after the truck was loaded and then attached the tow dolly and be on my way otherwise yes I would recommend U-Haul and their accessories the people were very friendly but don't cancel my order before my allotted time to be able to pick it up that's all

Rating:

5.0

Although the vehicle was easy to operate I had a difficult time getting in and out of the driver's compartment. Maybe an additional step to access the the vehicle would have helped

Rating:

1.0

Each order should only have 1 invoice, not 5 per order. The billing department is not helping me get one invoice. I had 4 boxes, on 1 order, and got 10 separated orders each with multiple invoices and charges. Billing somehow didnt see this issue when i called.

Rating:

5.0

Nothing

Rating:

5.0

Keep up the good work! ✌️😎

Rating:

4.0

Very good customer service

Rating:

5.0

The facility was clean, well lit, and safe. Members of staff on duty do a walk thru several times a day. The process was easy and the staff is extremely helpful. I’ve also heard this about the staff from several other customers who rent from there. Their reputation w the local community is excellent. I would recommend anyone I know to try out this location

Rating:

5.0

As far as I am concerned this place is the best ever

Rating:

5.0

Front counter help was excellent and very friendly and helpful. Checked me in and then helped me make a choice of trailer rentals Truck and container. I would have liked either free Wi-Fi or a TV while waiting for my install appointment to be completed. Thank you!

Rating:

5.0

Awesome best experience yet at h haul

Rating:

3.0

Not very friendly, hard to find some one to help.

Rating:

5.0

Staff at this uhaul center is always helpful. Our family uses uhaul a lot for storage and truck rentals and we never have trouble at the Military Rd. center.

Rating:

5.0

All U-Haul employees were polite and professional. One in particular was clearly Outstanding. A young lady by the name of “Clohe” (sp?) could not have done a better job. This young lady seemed to be able to read minds and answered questions prior to them even being asked. This woman clearly enjoys what she’s doing and makes Everyone’s life better. BRAVO CHLOE (sp?) and U-Haul for having her. I assure you that Me and Mine Will be using U-Haul in the future and We’ll ALL be looking for Chloe and the fine group of professionals that work with her! I Do Not throw praise around lightly being a former United States Marine -but- one this occasion -again- THANK YOU U-Haul, and Chloe and the Entire Crew at the Military Rd location.

Rating:

4.0

Overall the experience was pretty positive.. Customer service was good, The condition of the vehicle was excellent and the price was very good.. I would totally recommend this to anybody looking for equipment to move anything.

Rating:

5.0

Great Staff! Keep up the good work!🙂👍

Rating:

2.0

No recipt has still been giving…

Rating:

4.0

Check-in process and customer service was great. Once again, I left with a truck with only 1/4 tank of gas. This happens too often when I rent from this location.

Rating:

3.0

Every single time we visited an alarm went off at some point during our visit (not trigger by us) and no one did a thing about it, which didn’t make us feel that our stuff was super safe if anyone wanted to break in, since no one responded to the alarms. There was often trash on the ground and the place didn’t look well cared for, sadly. When we came to move out from our second floor unit, the elevator was broken! I am disabled and can’t use stairs so my wife had to unload the entire unit using the stairs! We had let people know we were coming down that day from Ontario and someone should have let us know about the elevator before we drove down all that way and rented a truck. I would like a partial refund of our last month’s rent or something to make up for the hassle we had to deal with. The fact that we were able to have things shipped to the location a few times was a huge advantage and a big reason we kept our unit there as long as we did.

Rating:

3.0

My overall experience with the facility and equipment was good. The customer service is average at best.

Rating:

4.0

I left a review previously about charges for my rental. Chloe from U-Haul called me to address my concerns and clarify the issue. Dynamite customer service!! Thanks, Chloe!!

Rating:

5.0

I have rented many times from this location and they are always friendly and helpful!

Rating:

2.0

The truck smelt bad the customer service at this location is terrible. Employee hands are absolutely disgusting touching your ID eating behind the counter while customer in the there. I won't be back after using Uhaul trucks for 15 years

Rating:

5.0

Stephan and Josh were very professional and extremely Helpful!

Rating:

5.0

Great service all around. Thank you so much 👍

Rating:

5.0

Previous renter had smoked / vehicle smelled of smoke. I would suggest checking for that in the future in case the next renter is sensitive to smoke.

Rating:

5.0

Nothing, best transaction ever!!

Rating:

4.0

The app failed me when providing pictures of vechile concerns

Rating:

1.0

Maybe have associates learn basic communication skills and not practically force the customer to return the equipment early because it was double booked.

Rating:

4.0

Someone really needs to work on your app because every time I went looking for a trailer it would say it wouldn't be in stock but since I live so close to the U-Haul shop that I go to I know they had the trailers in stock trailers are not updated properly on your mobile app

Rating:

5.0

Work needs to be done on the website because it does not have the equipment listed that's at the site I knew they had what I needed but on the computer it said it wasn't available but it was available you had six open utility trailers

Rating:

5.0

Staff here are great!

Rating:

5.0

The U-Haul employees at Niagara Falls Military Rd. were very courteous and helpful!👍 The truck was clean, and even was warmed up and ready to go for us! Thanks! Keep up the good work!😊

Rating:

4.0

Location was changed as unit requested was unavailable. Called the national number and was transferred to a knowledgeable local agent. Pick up and drop off were smooth and staff were friendly and effecient.

Rating:

5.0

Cup holders were very dirty and sticky.

Rating:

5.0

There are no improvement recommendations from me. Staff was lovely. Everything was great. Had a wonderful experience

Rating:

5.0

Great experiance

Rating:

5.0

Good service. Easy process and quick. Thanks

Rating:

5.0

Great experience , very easy check in and return . The customer service personal were very helpful

Rating:

5.0

The whole staff and management team helped me out alot and threw all my headaches from the person who rented to me there the best and honest dependable people you can't be no better than that let's go 2024 more people like them happy holidays and blessings

Rating:

5.0

The staff was excellent. I’ve used uhaul at other locations with mixed results. The Niagara Falls location is location I will use 100% of the time going forward. Helpful and curteous every time.

Rating:

5.0

Keep up the great service!

Rating:

5.0

Mgr of facilities was the contact through out rental experience….from acquisition of vehicle to its return….he was very thorough and professional, personable, very helpful…can’t thank U-Haul enough…

Rating:

2.0

Went 7 miles total. I refueled and the gauge was still at full . the truck it took 6 gals to fill it back up. I asked the sales person. That it must not of been full at the time of pick up. Did nothing. Sales person was very grumpy and not very helpful. We waited over 20 minutes upon return. To get anyone to acknowledge. Several people were there just ignored. Would not do anything about it. I had to clean off all of the windows prior to leaving as they were full of ice and snow. The back door was frozen and it took us over an hour to get unfrozen in order to start loading the truck. Over all very bad service.

Rating:

3.0

Nothing

Rating:

5.0

Nothing

Rating:

5.0

Very helpful

Rating:

1.0

Hire better employees

Rating:

5.0

Provide the key code ahead of time and where the lock boxes are instead of a google maps view of the site which does literally no good

Rating:

5.0

Keep up the great work! The extra polite staff there goes out of their way to help you out as fast as they can! 👍

Rating:

5.0

I have always had good experiences dealing with this location

Rating:

5.0

Excellent service

Rating:

5.0

Keep up the good work! This U-Haul location has a fantastic team ! Give them a bonus ! 👍

Rating:

5.0

Keep up the good work! Great team!!!

Rating:

5.0

Friendly, courteous and helpful. Had two employees get me rented and in my truck within minutes.

Rating:

5.0

John went more than beyond his help to satisfy us with our situation. Thank you so much

Rating:

5.0

The young lady that helped me was very enthusiastic about her job. See was very respectful and helpful and had a great knowledge of the equipment. This one interaction made me excited to be back in New York, it’s not common to see a good work ethic these days.

Rating:

5.0

In and out quickly. Anthony and all the other people are friendly and know what they are doing

Rating:

5.0

As always, when being helped/renting at counter, one on one service is great.

Rating:

5.0

Always a pleasant experience when renting at the Military Rd. Niagara Falls location. What a great crew there.

Rating:

5.0

Great rental experience from start to finish!

Rating:

2.0

HALF THE TIME I LIGHTS WERE NOT WORKING PROPERLY!!

Rating:

5.0

I've stored my stuff here before never had a problem and I would definitely do it again

Rating:

2.0

I thought that my things would be safe as it was indoor storage, but everything was moldy when I removed it from storage. There were also metal objects that were rusted along with the mold. When I came to remove my items, the codes to get in weren't working, so the alarms went off twice. Nobody came to check when the alarms went off, they just shut off the alarms from the office. It made me feel as if my storage wasn't that secure.

Rating:

2.0

Kaylee was a pleasure to deal with. Apart from her professionalism, the rest of my experience was negative. I asked for 24 / 7 access and was provided an access card that did not work from the time it was issued to me. I was told that I could call the day before and that the building would be left open if I needed after hours access. WTF?? How is that secure. I ended up not needing a second month and had nothing in my locker when it was time for renewal. I attempted to contact U-Haul the day before the renewal and was promised a call back from the 'Manager' before 4 pm. It took multiple calls and several hours to get a call back saying I would get another call back after 4 pm. I never received the promised call back and was billed an additional month - including a late payment fee - in error. Kaylee rectified this issue and was a complete professional. I nevertheless did not appreciate being sent notice that I was in arrears for an empty locker. In 2014 - 2016, I rented a 5 x 5 locker from this same location and had a much more positive experience. I'm not sure what happened since than but I was not impressed this time with the exception of Kaylee. She was very professional and is an asset to the company! Hire more people like Kaylee.

Rating:

5.0

Wish I could surrender online, and known requirements for the same when booking locker.

Rating:

5.0

The storage units are very well maintained and the staff were super helpful getting a trailer last minute

Rating:

5.0

It got to be very expensive for me, but I trusted the facility with my belongings. Everyone was always very friendly and helpful. Thank you for great service over the years.

Rating:

5.0

The gentleman who helped me was great. He explained everything to me and helped me find my unit.

Rating:

5.0

CHLOE WAS EXCELLENT TO WORK WITH.

Rating:

5.0

Guy with real nice hair helped me with my storage unit, deserves a raise tbh

Rating:

4.0

There's a problem with the alarm box and the alarm is always going off and is quite shocking on the nerves. Staff is friendly and helpful. Clean environment and units are in good condition.

Rating:

5.0

Great place and great people!

Rating:

4.0

Great staff even when the unit flooded yall.did a great job

Rating:

5.0

LOVE the staff! Wonderful, knowledgeable and helpful.

Rating:

5.0

Am thankful to UHAUL for great assistance--whether in person or through calls, thank you for helping me through stress of moving. Equipment and facility all well maintained, ie storage facility was bright, clean, with large loading trucks provided to help you move items from storage (really helpful & well thought out in process). Thank you so much!!

Rating:

5.0

although we still have an outdoor facility and there's snow piled up against the door.

Rating:

4.0

Staff was helpful even before day of move in — answering questions, helping with changes, confirming details. Appreciated the service to re-assure that all would be as expected. Process was good experience.

Rating:

5.0

John runs an excellent operation. I would recommend your facility to others.

Rating:

5.0

I was in a hurry when I was reserving a unit and got one that was too small for all of my belongings. When I got there and realized I needed bigger, the young woman at the counter sat right down and found me a unit she pulled up my information and was able to charge a little difference and I was in. The carts and elevator were a Godsend. Really good service, very helpful. Nice and clean.

Rating:

5.0

Very friendly staff

Rating:

3.0

There was No advantage of indoor storage vs storage unit access from outside only - the Mice still found the way into the unit. For the cost difference, the weather load and unload of outdoor storage would still be the first choice.

Rating:

5.0

The young lady was very nice and professional as well as the young man and the restroom was very clean as well as the store

Rating:

5.0

Very nice staff

Rating:

5.0

Everyone I dealt with was great and they especially helped me at the end. Thank you so very much.

Rating:

5.0

I have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place 👍🏼

Rating:

5.0

Very clean facility, lots of nice amenities, all for the same price as other self-storage places.

Rating:

3.0

Management and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.

Rating:

5.0

Good customer service

Rating:

5.0

Very nice place with very nice employees

Rating:

3.0

I found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.

Rating:

4.0

I had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. Thank you!

Rating:

4.0

Wouldn’t hurt to have an elevator!!!

Rating:

5.0

I own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.

Rating:

5.0

Staff were very user-friendly.

Rating:

3.0

Staff was especially helpful.

Rating:

5.0

I delt with the manager and he was great

Rating:

5.0

Great customer service 👏 place was clean. Good job.

Rating:

2.0

Yall storage fees are to high i found the same size unit for 50 dollars a,month

Rating:

3.0

We rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…

Rating:

5.0

The staff was helpful and polite.

Rating:

5.0

Great service! Fast, friendly, informative and very accommodating. Keep up the good work! 👍

Rating:

5.0

Staff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.

Rating:

5.0

Staff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.

Rating:

2.0

Way overpriced. Glad I’m not dealing with you anymore.

Rating:

5.0

Thanks for being there when I needed.

Rating:

5.0

The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.

Rating:

5.0

very efficient and kind staff they were able to work with my availability and their's. thanks for all your help

Rating:

5.0

The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.

Rating:

5.0

The associate that explained the process was very helpful and knowledgeable.

Rating:

3.0

Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and molded

Rating:

5.0

I saw a roach in there. Scary but other then that the staff was great.

Rating:

5.0

Very professional and polite...appreciate the service

Rating:

5.0

Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn’t be more friendly or accommodating!

Rating:

2.0

It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.

Rating:

5.0

So fare all is top rate and everyone has been most helpful. Thanks

Rating:

1.0

I did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.

Rating:

5.0

Great staff and service was excellent. Would recommend.

Rating:

5.0

I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!

Rating:

5.0

I just wish there were more hours and you staffed with extra people so not to stress out your one or two workers

Rating:

1.0

Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.

Rating:

3.0

Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.

Rating:

5.0

I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 😂

Rating:

5.0

William was awesome; he could not have been more helpful; great experience!

Rating:

5.0

Very well managed facility

Rating:

5.0

Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.

Rating:

5.0

I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

Rating:

5.0

Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.

Rating:

5.0

I received good service everyone was always very helpful

Rating:

5.0

second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help

Rating:

5.0

Great people. Good service. Frindly smiles

Rating:

2.0

I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator

Rating:

5.0

The staff was very helpful and very well corteous.

Rating:

3.0

The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

Rating:

2.0

I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn’t give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed $148 monthly, whereas I thought it was going to be $114 a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.

Rating:

2.0

Nothing but problems since day one. That’s why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.

Rating:

3.0

The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Rating:

5.0

Staff was above and beyond excellent and I will not forget the service I received

Rating:

1.0

Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.

Rating:

3.0

When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn’t need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don’t know.

Rating:

3.0

I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice

Rating:

5.0

Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .

Rating:

2.0

The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.

Rating:

2.0

Roof leaked , new mattress damage ,no insurance ,no compensation!

Rating:

5.0

Great folks and Tina helped me much

Rating:

3.0

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

Rating:

4.0

So far very good.

Rating:

4.0

nil

Rating:

5.0

Very easy to rent, very nice and convenient.

Rating:

3.0

I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️

Rating:

3.0

I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.

Rating:

5.0

The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

Rating:

5.0

The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Rating:

4.0

Friendly and helpful staff. I would recommend this location for any storage services.

Rating:

5.0

service was excellent.

Rating:

4.0

my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!

Rating:

5.0

Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.

Rating:

5.0

Excellent

Rating:

4.0

I had a beautiful experience with U-Haul

Rating:

5.0

They have been wonderful

Rating:

5.0

The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Rating:

5.0

Professional staff and informative.

Rating:

5.0

Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that

Rating:

5.0

Clean safe facility friendly staff would recommend storing your things here

Rating:

5.0

I am not moving out I don’t know where that information came from

Rating:

1.0

Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.

Rating:

5.0

Very good!!

Rating:

5.0

very clean an secure i really like the access card and all the cameras

Rating:

5.0

Very good. Met our multiple needs.

Rating:

4.0

Tina was very nice and professional. I would love to do business with her again. Thank you very much.

Rating:

5.0

I have not had a problem with uhaul I always use them when moving

Rating:

5.0

Best staff, explained everything thoroughly and even was smiling the whole time

Rating:

5.0

I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.

Rating:

5.0

Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.

Rating:

5.0

great team very helpful

Rating:

5.0

Had to cancel

Rating:

5.0

While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.

Rating:

5.0

I really appreciate the great customer service I received while there and everything is satisfactory.

Rating:

4.0

Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You

Rating:

2.0

Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.

Rating:

5.0

Tina was amazing. A true professional.

Rating:

5.0

Tina was amazing. A true professional.

Rating:

5.0

The employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.

Rating:

1.0

I had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back

Rating:

4.0

Staff was helpful and quick to assist with setting up the proper equipment.

Rating:

5.0

great service

Rating:

1.0

Things are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.