Customer Reviews for U-Haul Moving & Storage of Norristown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Norristown

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Kimberly N.
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Staff is extremely rude and not helpful in any way. Wanted bill explained cause it seemed high and salesmen did not feel the need to B explain yhrt

Jose U.
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It's a good place to rent people. they are very nice

Anant K.
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Location and people were great. However, improve the online and self check in/check out process as it always gave error to me.

Philip D.
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The 5 x 8 I rented.. the tires were about worn out.. the interior strapping on the front wall to secure items inside was coming off the wall.. so I could only semi-secure my items... the interior also smelled like fuel/diesel oil. I was the only 5x8 on the lot and i reserved it ahead of time. No issues at all with the staff at the location they were very polite and professional. 5 stars

tobias M.
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Customer did not leave a comment.

Laeshia V.
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Customer did not leave a comment.

Kevin W.
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Allow the handtruck to be used in the cost of the contract without any additional expense.

Andrea A.
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Customer did not leave a comment.

Rachelle V.
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The process is pretty easy, and the employees are really quick in assisting customers, either on the phone or in person. The only thing is that you might not be able to do a one way trip; I was unable to and had to give the truck back at the original location which caused a little bit of an inconvenience, but that was the only hiccup I encountered, so not really a huge deal breaker (at least for the distance I had to move)

DOUGLAS W.
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Customer did not leave a comment.

Judy K.
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Customer did not leave a comment.

Nicholas F.
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Mobile check in was great, vehicle in good shape drop off was fast and efficient. Good value for the money.

Johnnie S.
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How do you charge 12 dollars for gas and I only went 3 miles so that means your truck gets 1 mile to the gallon? Never again.

Kelly S.
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Customer did not leave a comment.

ROHIT PRATAP SIN S.
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Customer did not leave a comment.

brian S.
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Customer did not leave a comment.

Flora K.
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Personable representative and efficient check in and out policy.

Andrew H.
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Customer did not leave a comment.

Daniel T.
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Customer did not leave a comment.

Vincent M.
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Customer did not leave a comment.

Cynthia V.
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You should have a faster check in process, especially for those who pre-check in via a computer. I did that and still waited 30 minutes because there was someone in front of me who did not pre-register. If you had a computer for me to scan a bar code, it could then tell me the number and location of the vehicle I rented. Thank you for listening

Ogooluwa L.
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Great help with moving

William S.
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Customer did not leave a comment.

Mike C.
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Customer did not leave a comment.

STEPHEN D.
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When I dropped the van off at a different location the employee there looked up my invoice, typed on his computer for 3 to 5 minutes never saying anything or asking me anything. In the mean time another customer waiting started yelling at him. He looked up at me and said, “ your good to go”. I asked if I could get a receipt and he said it would be emailed to me. So, I left. The next day my bank account was debited twice. I have a big issue with no one ever verbalizing that I would be charged for dropping off at a different location. It's not posted in either store where it can be read. I know it is on the invoice in the middle of the small print. I believe this to be negligent on your company and employee. I feel he saw a way to hit me for the extra. Had he said anything I would of got back in the van and drove it back to where I picked it up. Very upset and disappointed. Still waiting for a thorough explanation.

Stephen S.
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Customer did not leave a comment.

Nicholas S.
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Customer did not leave a comment.

Terry S.
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Customer did not leave a comment.

Herman C.
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Quick customer service

STEPHEN M. | First Impressions |
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I like it so much I have taken out a second locker for my daughter who is moving here shortly.

Stephanie C.
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Even though there was an incident at this location beyond the control of Uhaul, I wasn't able to get the rental originally ordered but the staff member at this location was excellent. I received a call prior to my pick up time to let me know what was going on and that they would try to accommodate me in anyway possible. Once I arrived the staff member was very courteous and made sure that I was happy and satisfied before I left. I think this person should be commended and compensated in some kind of way because they had a lot of adversity to endure that day.

Charlene B.
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Customer did not leave a comment.

Richard R.
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I have been using this location for several years. The staff is always friendly and helpful. Very professional. Thoroughly recommended

CHARLES Y.
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See my comments above

Allan B.
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Upon return, I stated that my non contact truck rental did not have the 6 for $5 moving blanket rentals in the truck, and the person said they would remove the charge. Received receipt with charge still occurring.

ross H.
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Have the person behind the counter not just take the keys during normal hours, but walk through them

Susan A.
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Customer did not leave a comment.

david C.
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I was caught in traffic and missed my return time by only 2hrs and was charged a full day for both trailers I was renting. So that has left a sour taste with me to ever use uhaul again. A little bit of a charge would be ok with me but to charge a full day for both is ridiculous.

Priyesh V.
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I just drove hual 10' truck 11 miles and put a gallon gas. They charged me another $32 for 8 gallon gas. I am surprised. The tank was marked full but it was one point down during pickup and I gave at same level. Later I got bill for 8 gallon gas, waoo..

Terrence B.
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Nothing everything was great including the price

Yatinder S.
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Very very rude staff. I put a mail for complaint. Next day when I went to see the GM of the station was already briefed by staff. He didn't listen rather made mockery of me. Very shameful and disgusting

Darryl F.
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Provide better customer service, train staff to be more efficient in handling issues, ensure pre-paid customers are given preferred service, increase staff to ensure timely service, have better communication with other UHaul locations.

Monica J. | Overall Experience |
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Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in

Gregory H.
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Getting all the paperwork set up was a little time consuming but all went smoothly and the return was quick and simple with an e-mail verification.

Sidney S.
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Customer did not leave a comment.

Kemi S.
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Nothing really. Your staff are polite, and professional.

Mark Z.
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A young guy, I believe his name is Francis, was extremely polite, and hustling. Looked like he was running the show by himself. Mine was as an unplanned adventure, using a motorcycle trailer, and he was fast and efficient. If I were running a business today, I would steal him from you. Thanks, Mark

Marlen K.
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The car was not clean, inside and outside. There was snow in the trunk. THere was cigarette smoke in the car and it was dirty all over.

Dion S.
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Customer did not leave a comment.

Amadou S.
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The employee used his personal phone to take the picture of my driver's license. I did not approve that and don't feel secure. Why would he used his personal phone to have my driver's license information. I would like to discuss this issue with someone else please.

Jerry L.
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Customer did not leave a comment.

Marlane B.
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Customer did not leave a comment.

Christine H.
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Customer did not leave a comment.

edward P.
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Outstanding friendly, helpful and professional service by the Team Members at the Norristown, PA U-Haul facility. Second to none. Keep up the fine service! Ed P. , Blue Bell, PA

Joe M.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Sharon U.
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I was really disappointed with this location. There was a snow storm on Wednesday, three days prior to my rental. The upper entrance to the lot was not cleared at all, so I barely made it in, the parking spots were not really cleared either. That's fine, I can understand that; however, the van I rented was anything but ready for me. I did the truck share so I wouldn't have to go inside the store and avoid any covid contact, but I had to go inside for the key. The windshield was covered in 3 inches of snow and ice that I had to get help clearing off. Both front tires needed air added, and neither of the dollys I rented were with the van or ready to go when I got the key. The return was fine, but I spent almost an hour in the lot trying to get ready to go. I was really disappointed with it all. The staff was pleasant, but I just couldn't believe the van itself wasn't even cleared off.

DEVIN Z.
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Customer did not leave a comment.

Gregory C.
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I've rented several vehicles and trailers from the Norristown location with no complaints. My only complaint is that this most recent 15' van I rented came with less than a 1/2 tank. It's not a big deal but it an inconvenience to have to hit a gas station before you get on the road.

Bob S.
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Customer did not leave a comment.

Sarah B.
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Customer did not leave a comment.

Khalid B. | Overall Experience |
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Person who get kyes from hi racist he throw the in my face

Trayanna L.
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Everyone was welcoming and pleasant

Monica J.
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My first storage bin was not what I wanted and had a dead mouse in it , there was no problem management was able to correct the issue.

YEMANE A.
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Every thing went smooth. Best thing, they are open on weekends unlike other places such as collegeville and phoenixville pa areas.

Sharon A. | Overall Experience |
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After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.

Joseph G.
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I can update to 5 star as soon as I get credited my gas charge. I only drove 30.8 miles and put 4 gallons of gas back in the truck ($10). You charged me $14 for another 3.6 gallons

John B.
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The mileage in my receipt is wrong. I did not drive 150 miles in 4 hours. I was local. This needs to be fixed please. Perhaps just a typo. (484) 832-6737

Christa M. | First Impressions |
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We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn’t exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it’s more than the price that was quoted to us for the unit we moved into. NOT HAPPY

Joyce T.
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Customer did not leave a comment.

Viktor P.
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Only one person working to register clients and go out and attach trailers

kiera C.
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Customer did not leave a comment.

Alicia J.
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My only complaint is that it advertises for 19.95 but I ended up paying 51.25 for the van for 2 hours less than 10 miles

AMBER L.
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Steve was so amazing and helpful. He answered all of my questions and assured me that my return would be quick and easy!

james S.
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The representative that checked us in and out was excellent.

Ronald W.
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Customer did not leave a comment.

Julie M. | Overall Experience |
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Customer did not leave a comment.

jack W.
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Initially booked pickup at a different location. U-Haul sent an email notifying me that they changed the pickup location AFTER I booked. The new location was 10 miles further from my home. I was not asked if this was ok. The change of pick-up notification letter was confusing. The notification of a changed location was buried in a dense paragraph so I did not notice. As a result, I ended up driving to the original pick-up location and then had to go the new location, Terrible customer service. The change of location should have been made clear so there would be no confusion. Someone should have CALLED me to tell me. Terrible policy and process. Why didn't U-Haul move the vehicle to the original pick-up location at their expense. I had to spend time, gas money, and waste reserved miles picking up the vehicle.

Philip D.
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Trailer had broken glass in it, I asked to have it swept out which they did and offered to mop it out as well. Staff was friendly.

DARRELL D.
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You email system is bad it sent me 33 emails for one transaction

john S.
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Quick process. Clean van. Easy return

david S.
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Customer did not leave a comment.

Sheldon C.
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I already had a reservation booked and had to cancel. I rescheduled a reservation and was very disappointed that uhaul could not find me a bigger truck and a one way drop off. Was charged tremendously for mileage just to take truck back to pickup site. Very disappointed and the associate at the counter acted like he didn't want to be there. He made rude remarks that we racked up miles don't be mad about the cost. Worst experience I ever had and especially for this being the actual uhaul company and not a franchise. Very taken back by the rudeness and cost

Bill M.
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Customer did not leave a comment.

ALLEN T.
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Friendly and helpful employees. Always a pleasure to work with them.

James F.
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Customer did not leave a comment.

Hunter W.
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Customer service training. We were standing in an empty store a guy comes out from the back and shouts to us "You need something?" later in the discourse, we say we would like a 12-foot truck, he responds "We don't have those" and shuts up, doesn't say a word for two minutes. Have you changed your customer interaction policies so that customers must announce their intentions, loudly, upon entering the store as well as have an intimate knowledge of U-Haul truck sizes?

Tyrone W.
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Nothing. The experience was fast easy. The young gentleman helping me was very polite and well spoken. A+

kevin W.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Henry G.
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Customer did not leave a comment.

Matthew R.
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Great equipment, great customer service, easy transaction all the way around. Thanks!!!

Olatayo A.
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I was charged extra for gas. When I actually refuelled the truck to the same point at pickup

Mario G.
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Truck was warming up when I arrived on a cold morning. Drop was quick and easy. Bill was emailed and accurate.

Emmanuel M.
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Customer did not leave a comment.

Timothy S.
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Ordered two dozen moving pads. Movers start prepping and realize only five were actually on the truck. Called the location and after spending 45 minutes on hold was told that they were too busy to set them aside for me and that if I still wanted them I need to come back and stand in line.

William M.
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Customer service was horrible

Jo-Ann R.
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The gentleman who helped me was wonderful. He should be a valued employee because he was a pleasure to deal with and so helpful.

Brett H.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Michael R.
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Before the truck was dropped off, we had to complete the transaction with the moving help we had hired. They required the payment code, which I was not able to find in the reservation email, and the U-Haul site would not allow me to access it in my browser. I also called the U-Haul customer service line for assistance, but the representative told me he wasn't able to provide the payment code, either. He transferred me to the Moving Help line, which went to voicemail. The moving help employees were kept waiting for over 20 minutes while I tried to access the code, which I finally only managed to do via browser on a laptop. The U-Haul app did not work at all for this. This was not our original drop-off location, either. It was changed when we picked up the last-minute replacement truck in the morning, to a store further away from where we unloaded the truck. The staff were helpful accepting the check-in although we arrived right at closing time.

Marie B.
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Customer did not leave a comment.

gail W.
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We use it often

Simon M.
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Customer did not leave a comment.

Kristen J.
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Very helpful & accommodating! I reserved a furniture dolly at the last minute and when I picked it up it was ready and waiting for me!

Julie M. | Overall Experience |
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Customer did not leave a comment.

Rachael K. | Overall Experience |
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Customer did not leave a comment.

Saldiray S. | Overall Experience |
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Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.

Laura b. | Overall Experience |
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Customer did not leave a comment.

KYENDAH G. | First Impressions |
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Customer did not leave a comment.

Thomas T. | First Impressions |
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All good!! 😁

Thomas T. | Overall Experience |
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Glad to do business with Uhaul Storage.

Rose M. | Overall Experience |
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Customer did not leave a comment.

Diane M. | First Impressions |
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Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .

David G. | Overall Experience |
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No complaints, well run

Shua-Kym M. | First Impressions |
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Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.

joseph p. | Overall Experience |
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Except for high storage rates nice facilities

STEVEN S. | First Impressions |
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Stephanie was terrific.

Lubna I. | First Impressions |
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Prompt service and nice storage room

Kevin I. | Overall Experience |
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Storage needs to be remodeled and upgraded.

Christine C. | First Impressions |
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The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! Thank you!

David G. | First Impressions |
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Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.

Jalessa S. | Overall Experience |
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Customer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any notice

Maggie B. | Overall Experience |
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I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waiting

Sarah P. | Overall Experience |
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The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!

SHAWN D. | First Impressions |
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Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.

Catherine S. | Overall Experience |
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Great service! Thank you

anatoliy l. | Reservation |
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Young Lady was very helpful and answered all of my questions

Ramakoti K. | Overall Experience |
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It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.

Fiona E. | Overall Experience |
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Accommodating staff.

Bill T. | Reservation |
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Fast and efficient. Thank you.

Ralph G. | Overall Experience |
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The owner was friendly and helpful and he and his staff made my moving day much easier.

diane p. | Reservation |
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Uhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!

rose m. | Overall Experience |
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Great experience!

Shaunice H. | Overall Experience |
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Went above and beyond to make sure my rental needs were met.

Cheryl K B. | Reservation |
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Staff in Norristown, PA location made everything easy and hassle free!

donald h. | Overall Experience |
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If I had to do it again I will

Romanelli P. | Overall Experience |
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Kelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!

Joel a. | Overall Experience |
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I had such a terrible experience that ended up costing me $300+ and HOURS of inconvenience!!! I still don't know if the entire situation has been settled because no one is responding to my inquiries.

No reviews have been submitted for this location.

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