Customer Reviews for U-Haul Moving & Storage of Norristown

6763 reviews

1305 W Main St   Norristown, PA 19401
(& Airy St W Of Forrest)

(610) 275-2470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 275-2470

1305 W Main St
Norristown, PA 19401
(& Airy St W Of Forrest)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juanita R. 
Rating:
3.0

The On-Line site gave me the colored important information about the unit number, the day to move-in BUT Didn't Mention I Needed To First Go To The Office And Get A Swipe Card Registered To Get Access!! That Part Wasn't CONVENIENT AT ALL!!

Cherise C.  |  Online Move In 
Rating:
5.0

Ariah was great to work with !

Candice J. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

Melvin L. 
Rating:
4.0

Customer did not leave a comment.

Hudson Z. 
Rating:
4.0

I recieved the truck with 3/8 of a tank of gas and returned it with the same. I got charged for 8 gallons of gas and the individual said he would credit it after my online checkin

Richard P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

I dropped off before the location opened. The lot was extremely full, with very little space to park. Overall the lot and location was clean and I had no issues

Kevin H. 
Rating:
3.0

Check out was fine. Returning the equipment was a different story. Over 50 minutes waiting in line to return the trailer.

David L. 
Rating:
5.0

Excellent service on that end easy stuck smooth transaction answered all questions

Stacey F. 
Rating:
4.0

This is my "go-to" location for truck rental, even after moving out of the immediate area. I have never had any trouble with the staff or equipment. The only difficulty I had was in returning the vehicle after hours. The app requires a photo of the dash to confirm the mileage, but after 10 attempts, I could not get it to accept the photo. So, I ended up just depositing the key in the dropbox and leaving.

John J. 
Rating:
4.0

Customer did not leave a comment.

WAYNE M. 
Rating:
3.0

It is difficult to figure out the operations of truck for first time users , especially on gear lever (drive, park, reverse) . Nobody helped to explain the use , hence struggled to figure out . Representative should tell the basics to first time customers

Shashank A. 
Rating:
5.0

Customer did not leave a comment.

angela G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
1.0

I've used this location twice, first time the equipment that was ordered (dolly etc) was not left in the truck even though we pre paid for it, second time we were charged to fill the tank even though we got the truck with 3/4 tank. Staff not personable either. Will not use again.

Rayk S. 
Rating:
3.0

There was trash from a privious customer in the truck, and a 6 foot wide trailer is useless if you can't get 5 foot wide objects into it. Waste of time, money, and effort.

Paul H. 
Rating:
1.0

I reserved a 26 ft truck and had everything calculated for a 26 ft truck. This center gave me a 20 ft truck without telling me. My load didn't fit necessating second trip. The extra trip required me to pay an extra hour of $130 to my movers. When I brought the truck back,this center had the gal to charge me full milage and fast for the additional trip! Am outraged!

Jonathan N. 
Rating:
4.0

N/a

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

Due to the Hurricane on Wednesday evening (9/2 5pm reservation time) we called this location and asked if we could come Thursday morning to be safe and were told perfectly fine until 9am. On the way to pick up the truck our reservation was canceled. We had to struggle to get any truck that morning to move our son to college despite what we were told by phone the prior day. The clerk at the store was wonderful allowing us to get a truck even though the system didn't want to give it us.

Brian N. 
Rating:
5.0

Easy process, rental was in good shape.

Christopher D. 
Rating:
3.0

Quote right price overcharge for miles

Christopher W. 
Rating:
5.0

Keep doing what you're doing!

Sonja W. 
Rating:
1.0

Stop taking people money like u did me I rented a van and u guys really got over on me I would never tell someone to use your services because you guys rip people off period I rather rent from budget rental at least they don't screw people over

Lionel T. 
Rating:
5.0

Have you ever asked "friends" to help you move and they never showed up? Of course, you have. Well, obviously, U-Haul have those kind of friends, too. The equipment I rented was never used and it was such a pleasure to see, without asking, I was given some slack on my rental. Knowing that U-Haul has a service to hire movers, you better believe I will use this service so the job gets done...on my time. Thanks U-Haul

Donna P. 
Rating:
5.0

Nothing! Mr Hall was great!!!!!

David S. 
Rating:
5.0

Customer did not leave a comment.

Reji R. 
Rating:
4.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

There was dog hair throughout the cabin. Doing a better job of cleaning the equipment. Staff was great though.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

jordon l.  |  Overall Experience 
Rating:
3.0

I rented a 10' truck. The driver's seat back angle adjustment did not work. The seat back lever was loose or broken. I am a small person and could barely reach the steering wheel. When I entered the store to pick up my key (after checking out on my phone using the Uhaul Share feature), two employees saw me and neither said hello, welcome, or How can I help you. As I stood waiting at the desk, the employee didn't look up from his computer until I introduced myself and asked for the key. I'm not looking for fake friendliness - just some common courtesy which was sorely lacking. It made me feel like I was doing something wrong.

Maximillian E. 
Rating:
5.0

Not much. This was a great experience

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

I rented 15' truck for 24 hrs and return within timeframe however I was charged for 2 days. I have to open a refund case to get my money back. A bit tedious.

Ritesh A. 
Rating:
1.0

I was charged for three items that I did not request and didn't use. Still waiting for a refund

John M. 
Rating:
1.0

They painted wrong direction sign of driving in the parking area to guide me into an accident. Fortunately I bought insurance. They also charged me more than it should be and now I need to call them to get the refund. They also forgot to put the 3 dozen pads I rented in to the truck. Completely incompetence and failure of this location.

Dong W. 
Rating:
5.0

Easy check in and return. Staff was friendly and the vehicle was in great condition.

Wanda F. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Rep did not go over how long i had the vehicle. Charged me for being late. Will not use uhaul again

Marc K. 
Rating:
2.0

They tell us something isfree then charged us don't refund for gas we bought over the amount and they gave us a small dollywhenwe.ordered an appliance size. They have extra charges

William T. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
5.0

You made it so easy to return vehicles by using modern technology! Great job! Smart, efficient, and fast. Not waiting in line saves time especially during a return when people are likely tired and wanting to get to their final destination. Thanks! The only thing I can suggest is making a few more holes in the metal cargo divider for the driver to have additional rear sight In the cargo van vehicles.

Jennifer B. 
Rating:
5.0

Awesome reps… thanks guys

Vijay P. 
Rating:
5.0

Easy check in and check out - helpful staff!

Emily P. 
Rating:
5.0

Great service! Will rent again from U-Haul of Norristown. i

Frederick F. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Therese C. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
1.0

The drivers and passages seat was full of cat or dog hair and the van smelled like animal urine. Because of the smell I drove with the windows down in the poring rain. I mentioned it to the staff at Uhaul and no one seem concerned about it.

Joshua R. 
Rating:
4.0

Customer did not leave a comment.

Christine S. 
Rating:
1.0

The UShare experience was horrible. Without it being through an app it was too slow to be more valuable than dealing with a person. Further the “authorization” process with having multiple points of contact OR a passport is WAY over the top and far exceeds nominal rental requirements. The “approval” process was too slow to complete. Why does every person I know need to know that I'm renting a UHaul truck (2 separate people + my company)?! This facility was way too understaffed to manage the volume of business running through it. Even after competing the “ushare” process I then had to wait 20 minutes to get through the massive queue of people to get my key to the truck. The truck's handling was the worst I've ever experienced with a uhaul. The AC barely worked. This single experience with so many points of failure has seriously degraded my perception of Uhaul overall. I have always defaulted to uhaul for any emergent needs I may have, but next time I'm certainly I'll be thinking twice about my options.

Jason B. 
Rating:
4.0

All Smooth

Prabhu A. 
Rating:
5.0

The guys were great, no problems

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Conor O. 
Rating:
5.0

Great Service

Maher L. 
Rating:
5.0

great service

Maher L. 
Rating:
5.0

Customer did not leave a comment.

Yihong G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
4.0

Rent a trailer had the hitch and assuming the plug was universal on the trailer get there to find out that I needed an adapter which very convenient the sell it at the store 🤔 , try to return it. We'll we don't accept returns on used items $13.00 should put that on online description no where it says that when doing reservations online, but it does ask what kind of car and the capacity of that car

José g M. 
Rating:
5.0

Service was the best, friendly, thorough, and fast. Great crew at this location.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

truck was very smokey and wandered on the road. Other then that no issues

John A. 
Rating:
4.0

Customer did not leave a comment.

Derek H. 
Rating:
1.0

This is not so much a knock on this specific U-Haul location but our experience with U-Haul corporate was the worst in over 10 years I've been using U-Haul. We had our reservation time and truck size changed 3 times in 1 week! If I need a truck at 8:00am and you say its available, do NOT change it to 5:00 PM of that day. What was more annoying is when we showed up to the location the rep explained they always have a 15ft truck available even though the U-Haul website said it wasn't. I'm not sure why there is such a discrepancy between the website and the actual locations but U-Haul needs change how both of these entities operate. Very disappointed

Andrew K. 
Rating:
5.0

Great facility, friendly and helpful employees, equipment was clean and reliable, rates were clear and reasonable, truly a great experience!

Claudia D. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Nothing! They were great!

Susan A. 
Rating:
5.0

Cashier was super helpful and friendly. Quick service. Easy pick up and drop off

Charlene J. 
Rating:
3.0

Customer did not leave a comment.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

It was a fantastic pick up location.We did not like having to wait two days prior to our move to have a confirmation of our truck.

bruhn F. 
Rating:
2.0

A little bit of an attitude from the person checking servicing the customers.

David H. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

All good

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Tristan L. 
Rating:
5.0

Wonderful Experience and the people were so professional and kind.

Charles S. 
Rating:
3.0

Brandon was good but without my trailer at time of reservation and I had to wait 7 hours to get the trailer, our moving experience was terrible.

John Y. 
Rating:
5.0

Fix the issues with the contactless pick-up. It was a waste of time since it was not working and I had to go into the store anyway. The person helping me was apologetic and helpful.

kristina O. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Customer did not leave a comment.

Ellen P. 
Rating:
5.0

Customer did not leave a comment.

glenn H. 
Rating:
5.0

Customer did not leave a comment.

Brent J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanine V. 
Rating:
4.0

Customer did not leave a comment.

Omoniyi A. 
Rating:
5.0

Customer did not leave a comment.

Joseph Francis D. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Friendly Courteous Service , I will be back again

LOUIS W. 
Rating:
5.0

Very helpful agent who took over as soon as I arrived.

BRANDON W. 
Rating:
4.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
1.0

shady practices. I was charged for the dolly which was never used, still had the seal on, the "share" app had problems in uploading odometer picture after 15 attempts and customer support not able to help i was forced to drop it off without going through the return process so got charged for that. I picked up the truck at 1/4 fuel level dropped it off at 1/4 level still got charged for 4 gals if fuel. I had filled it up with 4 gals right before dropping it off so some how they can justify that a 15ft box truck can burn 8 gals of fuel in 26 miles. Stay away from this branch and do not rely on the after hour drop off service

Muhammad A. 
Rating:
4.0

I dropped the truck off at the end of the second day. Prior to the place closing. I got charged a after hour service fee of $20.00. Is that normal?

Scott O. 
Rating:
3.0

My drop off location was changed the same day. I called and spoke with a representative about the issue but they didn't care. They were very rude and made no effort what so ever to try and help resolve the issue. I would not recommend using UHaul to anyone.

Branden S. 
Rating:
5.0

Thank you for everything it was a great experience!

Ruth B. 
Rating:
3.0

The cashier was very nice.

Deandrea C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Keep up the great work.👍

Dennis H. 
Rating:
1.0

I had a truck reserved and went to the location 20 mins early. Representative was so rude and told I was early and made me wait for 20 mins. After 20 mins he said there were no trucks available and he was expecting something back in about 15 mins. Made me wait for another 20 mins and still no truck Finally another representative gave me another truck after 45 mins of waiting and this truck was there in the parking lot whole time I was in the lobby. Not sure why they did not offer me at the first place.could have saved approximately one hour

vinay V. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALIMAH A.  |  First Impressions 
Rating:
4.0

There is a mouse problem but the overall experience was a good one the gentleman Ariyah who manages the building is amazing and always accomadating

Warren L.  |  Overall Experience 
Rating:
5.0

Clean, Convenient, and Reasonable.

Anand G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theodore W.  |  First Impressions 
Rating:
5.0

Staff was great, manager of facility checked in with us to make sure everything was OK, which I was really nice of him to do.

Wendy D.  |  Overall Experience 
Rating:
5.0

Great place to store your personal belongings. ***** (5) Stars

THOMAS T.  |  First Impressions 
Rating:
5.0

Great job and nice experience

Durant K.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful

juanita b.  |  First Impressions 
Rating:
1.0

This was the nastiest rat infested place I have ever seen

JOHNNIE H.  |  Overall Experience 
Rating:
5.0

Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!

Katie G.  |  First Impressions 
Rating:
5.0

Was skeptical about using UHaul but after signing up, was very much impressed

Adrian W.  |  First Impressions 
Rating:
5.0

Great customer service

claire e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna C.  |  Overall Experience 
Rating:
4.0

Good One !

theodore l.  |  Overall Experience 
Rating:
1.0

Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn’t care about the infestation and does not care about customers.

Christa M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Valarie S.  |  Online Move In 
Rating:
5.0

I like it so much I have taken out a second locker for my daughter who is moving here shortly.

STEPHEN M.  |  First Impressions 
Rating:
5.0

Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in

Monica J.  |  Overall Experience 
Rating:
1.0

Person who get kyes from hi racist he throw the in my face

Khalid B.  |  Overall Experience 
Rating:
5.0

After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.

Sharon A.  |  Overall Experience 
Rating:
1.0

We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn’t exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it’s more than the price that was quoted to us for the unit we moved into. NOT HAPPY

Christa M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachael K.  |  Overall Experience 
Rating:
5.0

Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.

Saldiray S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KYENDAH G.  |  First Impressions 
Rating:
5.0

All good!! 😁

Thomas T.  |  First Impressions 
Rating:
4.0

Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .

Diane M.  |  First Impressions 
Rating:
5.0

Young Lady was very helpful and answered all of my questions

anatoliy l.  |  Reservation 
No reviews have been submitted for this location.

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