Customer Reviews for U-Haul Moving & Storage of North Canton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Canton

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Jeffrey D. on

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Customer did not leave a comment.

Gloria C. on

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Maybe better observations & past notes on trucks because of all the scratchers & long embedded surfaces seen on truck. I had to take a picture of entire truck all around by my phone so I would not get a charge on return. No one mentioned it had such scapes & scratches It looked as if someone had ran into or gotten too close to a wall or bridge & scraped the truck deeply or just had no idea how to manipulate in tight spaces.. Other wise truck was great.

Michael M. on

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Joseph F. on

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Best customer service ever

Nicholas S. on

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Very courteous and quick!

Thomas W. on

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Cannot think of anything. Process was very smooth and quick.

Heidi B. on

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The girl that took my reservation was ok but the guy that helped me when I picked up that day was a ding bat. He was all over the place and scattered. The phones and computers kept locking up and he was a mess.

ross R. on

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Steve B. on

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Great customer support. Quick easy transaction.

Daniel S. on

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Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.

Karyn R. on

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Alfonso V. on

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PHILIP D. on

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Jessica and crew were more than wonderful simply a great place.

Sandra D. on

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Loved the app check-in / return process! Very easy to follow & convenient.

KIM S. on

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Michael O. on

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Took forever not employees

Mark D. on

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appliance dolly was in need of repair and missing parts

John M. on

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Brian H. on

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Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.

CAROL W. on

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Need to have more 15 ft truck available. It cost me double the mileage because of size of truck.

Brian R. on

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No comments @ this time except for this. Everything went smoothly with no problems. The employees @ that location are very Cool, Concerned & Awesome. Looking forward 2 more rental type stuff. Thanks B.C. ?

Raymond C. on

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Have the gas tank full when it is picked up.

Scott T. on

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The woman working stopped what she was doing and came right over to help me. She unhooked the trailer and had me on my way home in less than 5 minutes. Thank you!

trien N. on

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Overcharge for gas!!!!

Lisa W. on

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Joseph F. on

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Super nice employees and all around great service

robert M. on

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Blaine I. on

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Very friendly and knowledgeable

James C. on

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I was told gas was 3/4 full when I paid to get vehicle inside the store. When I got inside the truck it was between 1/2 and 3/4. I drove 17 miles and put 2 gallons of gas in vehicle and dropped it off at almost 3/4 of a tank and was charged $4.80 fuel fee even though the truck had more gas when I dropped it off than when I picked it up. Why wasn’t someone inside the vehicle with me when I picked it up to verify the gas gauge as there was when I dropped it off? Also the inside of the windshield was dirty making it difficult to see while driving.

Blaine I. on

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Personal very helpful and friendly

Andrew C. on

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Gas Gauge was not functioning properly. I advised the staff upon my return.

matthew W. on

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get better customer service in store and on the phone.

Micheal D. on

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The two ladies that helped me were efficient knowledgeable and very professional. This made for any easy day. Thanks

Tracy O. on

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Staff is great!!

Michael B. on

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robert S. on

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James K. on

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Lisa M. on

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Andrea B. on

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The staff there is amazing! Always very friendly and go out of their way to help.

Greg R. on

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very nice place!

Lisa B. on

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Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.

Frederick K. on

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A great experience

Andrew Z. on

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Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!

richard V. on

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The staff was awesome

Auto Connection Inc C. on

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Jessi and the crew have been great to work with

peter t. on

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Very professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.

jill b. on

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I recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!

Gary R. on

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Great people to work with.

Christa W. on

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Very positive experience....clean facility....helpful staff

Kevin H. on

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Great place to store a boat

maggie b. on

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I love the way that Uhaul looked after their lockers and made sure all my items were secured!

Tracy O. on

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Customer service helpful & friendly!

AMANDA B. on

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The staff was always very friendly and very helpful.

Sherry K. on

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We were very pleased with their service and the facility.

LORRAINE M. on

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Very convenient

Chad P. on

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Very nice and professional staff.

carole a. on

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Preferred to have just one large unit instead of 3 small ones. Exceptional service.

edward c. on

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Had a great experience always have

TOM D. on

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Good service & equipment.

KrisAnne L. on

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The kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.

Rachel b. on

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They were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...

Jamie M. on

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Only difficulty was with scheduling auto payments

carole a. on

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Happy with everything except that the size I reserved was not available and had to take 2 smaller units instead

Lance W. on

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I think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will be

Jennifer S. on

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I did not end up needing the space and never accessed it. Customer service was great though.

sarah d. on

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Excellent experience because of the terrific customer service.

janet d. on

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All of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.

kathy m. on

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Very unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days ago

COURTNEY S. on

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Excellent place!

Michael S. on

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two people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat pee

JAMES K. on

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Good

ARIANA M. on

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Too expensive

david d. on

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thank you

John H. on

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Friendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.