Customer Reviews for U-Haul Moving & Storage of North Canton

2,443 reviews

5655 Whipple Ave NW   North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

(330) 818-7403

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 818-7403

5655 Whipple Ave NW
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
3.0

The air conditioning on the truck was faulty. It only came on for about five minutes each time the truck was started up. I tried to call about it and was on hold on the phone for 12 minutes before I was cut off. I cannot get in contact to let them know about the problem.

Christine T. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Windshield had so many dead bugs I could barely see thru it!!!!

Thomas W. 
Rating:
5.0

Good experience. Helped right away had the equipment I needed. Good helpers.

Leo L. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
4.0

Staff made it seem like I was an inconvenience. She was not happy at her job and it shows. She was not a people person that day ans I hope she was just having a bad day. It was a good reminder for me to talk with my staff about how everyone deserves your best regardless of what is going on.

todd T. 
Rating:
4.0

The staff does not update the information for the trucks. I was over charged on mileage by double, for a trip I take every week and see the same staff members.

Dawson F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
5.0

Tow dolly needs improved design. It bounces too much when unloaded.

WILLIAM DUANE L. 
Rating:
3.0

Wasn't completely horrible definitely not great! The alignment and steering where not great by all means, alignment was off and steering was sloppy. someone left their snacks and drinks in the glove box, I threw them away before returning vehicle.

Carl S. 
Rating:
2.0

The van's cabin absolutely reeked of smoke; my hands carried the smell afterwards just from using the steering wheel. Checkout was quick and easy (the reason this is 2 stars instead of 1), although the cashier said that no after-hours dropoffs were available despite there being a 24/7 dropbox outside the front door. Had this option been available, it would've avoided the headache that dropoff became. My wife and I had planned to drop the van off at 7a when the store opened, but it didn't open until almost an hour and a half after it was scheduled to. This cut into my work day since I didn't have another opportunity to return the vehicle until after the store had closed again which was obviously too late. I can understand emergencies happening, but no compensation for the trouble and wasted time was offered during the return of the vehicle. No effort was made to make it right, otherwise I would have been willing to give a 4 star rating (still dropped from 5 for the strong smoke smell).

Stephen N. 
Rating:
4.0

Customer did not leave a comment.

Roy J. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

toby R. 
Rating:
4.0

Customer did not leave a comment.

Andrea F. 
Rating:
5.0

Everything b went well. Thank you!!

Hally K. 
Rating:
4.0

The world is short staffed. I filled a complaint about todays experience. I'd like now to shine a light on Katherine who helped me yesterday with my cargo van return. She is a stellar employee with great empathy and professionalism. Take care of her. Don't lose this great employee! Thank you Katherine.

Rachal H. 
Rating:
5.0

Customer did not leave a comment.

Leo L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Give the assistant manager a raise.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

So far this has been the best experience that i have had.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

JodiorDewey D. 
Rating:
1.0

My return location was changed to a different location and all of the phone number i was given to contact were closed. I had to go through customer service online to get it changed properly. Then I was charged for fuel for some reason even though I had refueled to the proper level.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE N. 
Rating:
5.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

Thank you team for the happy and fun experience!

Chelsey H. 
Rating:
4.0

Everything was great... the staff was helpful and courteous... especially appreciated for moving newbies.

Frances M. 
Rating:
1.0

The CSR (Katherine) was not prepared to do her job properly. There was no handheld available to complete the contract with regards to taking the photo of the DL. She used her personal phone and just took a pictire pf my uncles DL. She did not verify if the address was current, get a second contact number. At least one hand held should be left in the store. Once the contract was completed the address and email was not current on the printed out contract. Told us we were not allowed to do the 24/7 online check in when we were tp returned the trailer since they are too busy for that? Uhaul offers that, said such and she said trailers don't count just the trucks. Again Uhaul offers that option for a reason. There was another set of customers in the store that were just there to buy moving supplies, I let her know she can take care of them then hook up the trailer since she was the only CSR in the store and you should NEVER leave the store and money drawers unattended. She refused and left them alone. Once we got to the trailer it was missing the rubber seals, mentioned that, she said they were not needed.... um wrong, they are and requested them, stated they should be on the cleaning cart, so she takes them from another trailer. The light wiring wax missing so, once again she takes it from another trailer, does not even inspect the wire to make sure its not split or anything. The TD itself has not been leveled 1 since 3rd week of March and leveled 2 technically at all since the sticker was in the wrong spot but there was one that showed it hasn't been leveled 2 since last summer. There was damaged to the driver side fender that was not documented and the handled on the tongue was missing. She couldn't care less. Upon returning the TD we waited in the drop off lane the next morning for over 10 minutes watching both CSRs ignore us and clean out trucks. Another couple went into the store so my husband went and dropped the TD from the spot we picked it up at while I went into the store. I waited in line since there was a couple renting a truck, next thing I knew she handed me a receipt for the trailer. She did not look the trailer over or attempt to drop the trailer like she is is required to. I brought that up and she did not care. The receipt had the current address of my uncle that never gave her? So that's where my thought was that she took a pic of his license the previous day with her personal phone which is a huge no no. I have worked for Uhaul and this MCO group needs so much training again and it starts at the top with the MCP who allows this along with the GMs.

mark C. 
Rating:
5.0

Quick, clean, easy, and very friendly staff.

David M. 
Rating:
3.0

Customer did not leave a comment.

Brittny M. 
Rating:
5.0

Friendly service; clean, well-maintained equipment. Everything ready on time and as promised.

Stephen W. 
Rating:
3.0

Truck was a piece of junk. Needs taken out of service

James S. 
Rating:
3.0

Customer did not leave a comment.

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Sherry O. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Leo L. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Truck slide door was broke and trapped our stuff inside. Husband took along time trying to open in the rain.

Rebecca M. 
Rating:
5.0

Was happy to see staff on site to allow me to check in with a person. Friendly and helpful.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Sophia S. 
Rating:
4.0

The driver's door looked to have been broken into prior to me renting the vehicle.

Jon W. 
Rating:
3.0

Check vehicles better. Truck had a mechanical issue making a ton of noise. Was concerned the whole time I was driving it.

Joseph T. 
Rating:
4.0

Trucks could be more comfortable to drive. Seats not very adjustable and leg room is a problem for taller drivers.

Thomas B. 
Rating:
5.0

Fantastic staff

Nicholas T. 
Rating:
5.0

Great customer service and easy to do on line.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

Customer did not leave a comment.

Selena B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P.  |  Overall Experience 
Rating:
5.0

EVERYTHING WAS SO GREAT, THANK YOU UHAUL AND GOD BLESS.

James M. 
Rating:
4.0

Customer did not leave a comment.

Franklin S. 
Rating:
3.0

I left because of 2 rate increases in less than 1 year.

Inga K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne R. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Sabrina W.  |  First Impressions 
Rating:
4.0

After hour check out procedure needs some work. Scanned drivers license six times defore acceptance, van condition several times back and forth between van and key box twice and eight times entered lockbox code before it worked. Almost all in 30 degree weather with blowing snow. Not happy with this portion of rental. Check In clerk very helpful and courtesy.

George C. 
Rating:
5.0

Customer did not leave a comment.

DeAnna C. 
Rating:
5.0

Rosie and Miguel (I think that’s his name) were very kind to me in resolving my issue. There were no attitudes or smart remarks just kindness and a willingness to assist. You don’t get that often anymore. Thank you.

Elyse S.  |  Overall Experience 
Rating:
5.0

Nothing in my opinion. The woman who helped us was very professional and kind and went out of her way to help us.

Naomi D. 
Rating:
5.0

Great customer service

Dontae M.  |  First Impressions 
Rating:
5.0

I questioned the fuel charge. Difficult to gage. I added what I thought was the correct amount of fuel, $5.00, for a very short moving distance, and then was charged $8+ to bring the gage up to what the attendant thought I owed. Ridiculous! Good service except for that ridiculous charge.

John H. 
Rating:
5.0

Customer did not leave a comment.

Janine V. 
Rating:
5.0

Staff was extremely nice and very helpful!! Made our check-in process extremely easy!

Mary P.  |  First Impressions 
Rating:
5.0

Nothing - Sales person on site was very helpful!

Michael P. 
Rating:
3.0

Customer did not leave a comment.

ANDREW W. 
Rating:
3.0

79 cents a mile is stupid high - I will shop around from now - where I always just went for u-haul for best value.

Roxann R. 
Rating:
5.0

Staff here was very helpful and friendly!

Seneca S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Mandy G. 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

Broken glass in back of truck

CHAD L. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emma D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denzetta E.  |  Online Move In 
Rating:
5.0

Great staff. Great atmosphere. Downside is when you try to call, cue choices are not as user friendly.

Wilfred S. 
Rating:
5.0

Nothing really ! It went like it always you think it would go !!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
2.0

The whole part of UHaul is you move then drop off at the closest UHaul location. The one in Canton made him make a special 11 hour trip, round trip, to bring the motorcycle hauler back to the location we tented it from. Extra $350 in gas. More than the tenal price. Was told if we didn't bring it back from Northern Michigan to Canton, Ohio we would be charges for buying the hauler. That's bull crap. I'd NEVER tent from him again and I feel he owes us at least $350 for the gas. Not to mention the time taken off work to do it. Don't GO HERE!!!;

Brian R. 
Rating:
5.0

I cannot say enough about the customer service I received from Michael at this location he is a valued employee and was very knowledgeable, helpful and more than ever friendly. Please acknowledge this to him.

judy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dillon B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DeLane H. 
Rating:
5.0

I cannot say enough about Michael at this location! He was very friendly, knowledgeable, and very helpful along with his coworker Chloe. Please please acknowledge Michael for his excellence in customer service

judy C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Dillon B. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

I was not given the furniture dolly or mattress pads that I prepaid for which affected the convenience of my move. It would have been extremely helpful to have these items.

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

gary C. 
Rating:
1.0

Very unhelpful employee that I worked with. He was not personable, did not listen and was quite rude. I understand he has a job to do but you can always be kind and listen to the customers that are paying way to much money for these products to begin with. This location makes me want to find another company to finish my move to Ohio with. It would be appreciated if you can remove the extra day fee that was added to my bill because of a miscommunication on drop off time. Thank you.

robert E. 
Rating:
5.0

Customer did not leave a comment.

Shaughn O. 
Rating:
5.0

Great service from the staff. Very efficient and very organized

Becky A. 
Rating:
5.0

very pleased with the professional staff! they were very pleasant and helpful and prompt

Mark K. 
Rating:
5.0

Customer did not leave a comment.

steve L. 
Rating:
5.0

Customer did not leave a comment.

deana P. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

I've rented over 100 auto transports and the girl that helped me today was the most efficient and fastest worker yet. I never had a auto transport hooked up and been out the door so fast in my life. She knew her job inside and out. Thanks for the excellent service.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Super pleased!

GUY W. 
Rating:
3.0

I asked and rented a dolly get to my location to pick up my new refrigerator guess what!?? NO dolly in the truck! 1st thing second they said the truck was on full bring it make on full! Guess what!?? It wasn't totally on full!! But I put it back passed full They did give me back the 10.00 I made for the dolly I guess

Lencha J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel D.  |  First Impressions 
Rating:
5.0

Great service great company!!

DOUGLAS S. 
Rating:
5.0

Very helpful staff!

DAVID C. 
Rating:
5.0

Easy transaction that met my expectations.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
3.0

I brought truck back with half a tank of fuel just like instructed but they put 4 gallons of gas in it anyway and charged me. Not pleased with this. May use penske next time.

TIMOTHY N. 
Rating:
5.0

The staff is always very accommodating. And very polite.

JARED B. 
Rating:
5.0

Customer did not leave a comment.

Cordell A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chere M.  |  Overall Experience 
Rating:
1.0

Very bad experience. Don't want to go into details. But I will never use this place for storage again

Amanda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Wish there were bigger units.

DEREK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALIE S.  |  Overall Experience 
Rating:
1.0

I went in the same day (which is what I selected as my check in online date) and it said access denied- check in not made. I message the dealer from the uhaul website and never received a response. I want a refund. This was an emergency situation getting a family member out of an abusive situation and all claims that you can check in online and it’s hassle free was a lie.

Christina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STACEY P.  |  First Impressions 
Rating:
4.0

Staff always pleasant. Light above my section was out for months, very inconvenient. Bathroom frequently out of order. Sliding door often malfunctioning. When there was an issue after hours and tried calling the number on the sign got a number no longer in service message.

Vera V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  Overall Experience 
Rating:
5.0

First of all, a huge THANK YOU to Rosie, Cora and Michael for all their help! Very professional and so very personable......They made me feel so comfortable....You are a big blessing and I'm so grateful👍😁

Susan R.  |  First Impressions 
Rating:
5.0

Really is the best place to store your stuff never had a issue I always friendly and helpful I will always recommend them to anybody

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

caroline h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda H.  |  Overall Experience 
Rating:
5.0

I wish there was an access door closer to my unit but that is my only complaint

Jenna B.  |  First Impressions 
Rating:
3.0

My only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.

Marsha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlene R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith B.  |  First Impressions 
Rating:
5.0

Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!

James F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve C.  |  Overall Experience 
Rating:
4.0

Unit was overpriced, even for a climate controlled unit.

Bradley S.  |  Overall Experience 
Rating:
2.0

I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!

MARY M.  |  Online Move In 
Rating:
3.0

Not enough lighting, improper ventilation (smelled), dirty floors and the “recycle” center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.

Mishelle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret O.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tayshayla M.  |  Overall Experience 
Rating:
3.0

I actually moved out if the storage in the 19th if August and due to me not having transportation to get to the facility and check out I had to call, that was a nightmare I tried calling the facility numerous times with no luck I called from the 18th to the 25 if August. I finally reached someone around the 28th. Now my move out date reads the 31st. Customer service is not the too priority with this certain facility. Shame cause I've used U-Haul many times in my Navy Carrier and never had a problem. I will use them again they are a great company just this one time if bad communication and lack of a vehicle in my part will not turn me away from U-Haul I am a loyal customer and will always use them.

Michael M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian D.  |  First Impressions 
Rating:
5.0

No complaints.

stephanie h.  |  Overall Experience 
Rating:
5.0

Michael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.

Connie S.  |  First Impressions 
Rating:
5.0

Our largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.

Malissa F.  |  First Impressions 
Rating:
5.0

I give it excellent bc the staff at the whipple ave location is amazing, very helpful ,and friendly

VICTORIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malissa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damien B.  |  First Impressions 
Rating:
3.0

We were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!

Debra B.  |  Overall Experience 
Rating:
3.0

Storage was good. Jeff at the whipple store horrible. I didn’t appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn’t do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. Thank you

NELDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika W.  |  First Impressions 
Rating:
5.0

Management and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.

tom t.  |  Overall Experience 
Rating:
5.0

Thank you!

amber n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

craig s.  |  First Impressions 
Rating:
5.0

I keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!

Curtis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
5.0

Thank you, great customer service! Very quick, also and I appreciate that!

amber n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  First Impressions 
Rating:
5.0

The staff was exceptional and facility top notch. Great experience!

Elizabeth R.  |  First Impressions 
Rating:
3.0

Was not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.

Scott E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

louis b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos C.  |  First Impressions 
Rating:
1.0

Due to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...

DANIELA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  Overall Experience 
Rating:
5.0

Everything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!

heidemarie g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARI F.  |  Overall Experience 
Rating:
5.0

Thank you I'm hoping to get a spot this fall again.

lorenzo j.  |  Overall Experience 
Rating:
3.0

Need more than 1 person working on a Saturday and Sunday

KENNETH G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
5.0

Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.

Andreas C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey B.  |  Overall Experience 
Rating:
5.0

Could not have been easier!

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emacelino r.  |  Overall Experience 
Rating:
5.0

I take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.

amy b.  |  Overall Experience 
Rating:
5.0

I have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.

amy b.  |  First Impressions 
Rating:
2.0

The gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn’t be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.

Mishelle L.  |  First Impressions 
Rating:
1.0

My experience with my storage unit was down right horrible. The staff at this location is one of the worst staffs I’ve seen in any business that is still open. They are not accommodating, make you jump through hoops to get things done and sometimes down-right nasty. I would not recommend this facility or ANY of their services to anyone. I will try and avoid uHaul altogether from here on out due to my latest experience. Someone needs to take a close look at this location and how it is ran and the people that are running it.

Cory S.  |  Overall Experience 
Rating:
5.0

Codey Reed was very helpful. This is the first time we rented a unit and he was patient with us.

Pam S.  |  First Impressions 
Rating:
3.0

The storage units are smaller than they say they are.

Brittany H.  |  Online Move In 
Rating:
4.0

My husband was very upset that he was not verbally told he had to have a special lock. He went to Home Depot and had masterlocks all keyed the same only to find out by a notice hanging on the unit doors that those locks were not allowed. Other than that everything was tip top.

Cheri M.  |  Overall Experience 
Rating:
3.0

The gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.

Ken S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JIM S.  |  Overall Experience 
Rating:
5.0

Awesome people I never had a bad experience with any of the staff. Even during closing time they made sure I was cared for. Thank you for employing young respectable men and women.

JAMES W.  |  Overall Experience 
Rating:
5.0

I am very pleased with this U-haul location. This will be my first choice if the need arises in the future. Thank you!

terri p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mars Wrigley C.  |  Overall Experience 
Rating:
1.0

Was told I had access until 10:00 pm. Got there at 7:30 pm and could not get access per instructions given to me. Had to call number on door for manager. First she did not answer cell phone. Had to call second time before she answered. She said I had to use both access places because it was after 7:00 pm. I did and door opened but not sliding door. Had to call her a third time to find out how to open sliding door. Was told it would not open because it was after 7:00 pm. When I went to open unit I rented it was full of trash and had not been swept. We had to find a broom and sweep it and clean out trash. I call her a fourth time to report this. She called me today and apologized for all the trouble and dirty unit. She said she noted on my account I would get 20% off for the rest of my rental. I asked her why the representative did not inform me of additional things to access after 7:00pm. She said she would talk to them but could not answer this because she was not there when I rented. If I had not been able to contact her last night I would have been denied access. I had a semi truck making delivery at 8:00 pm. He would have been required to stay over until today and I would not have been able to have my help with unloading.

Sharon V.  |  First Impressions 
Rating:
1.0

Rude and added extra surcharges

Lori M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron Y.  |  First Impressions 
Rating:
5.0

We just didn't need that much square footage & heated storage anymore. Great service from Jessi and her team. Thanks for the great service Chad

Auto Connection Inc C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwan R.  |  Overall Experience 
Rating:
4.0

The only issue I had was staff shortage, and lack of customer service (answering calls, long wait/hold times).

Wendy F.  |  Overall Experience 
Rating:
5.0

The staff was friendly. The storage was convenient and on site.

Stacey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S.  |  First Impressions 
Rating:
5.0

Very clean and friendly staff.

LaShawna R.  |  Overall Experience 
Rating:
5.0

Codey did an excellent job working through all of my issues.

Dwan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra F.  |  Overall Experience 
Rating:
5.0

Worked great for us. We needed a small unit for a shorter period of time under 6 months- only thing would have made it better if unit was upfront- but was well lit and always clean.

Debra T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

melissa e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vera V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velinda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi R.  |  Overall Experience 
Rating:
5.0

I had a very positive experience with this U Haul facility. I will recommend it to my friends. The staff was easy to work with and very pleasant. Very clean.

Katherine F.  |  Overall Experience 
Rating:
5.0

Very helpful the team all the time the service is excellent I recommend 100%.

Angie C.  |  Overall Experience 
Rating:
5.0

Convenient location. Easy access to get in and unload the trailer. Garage was clean and in very good condition

Harold A.  |  First Impressions 
Rating:
5.0

They were very nice and helpful. Made my day stress-free.

Arlene M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle M.  |  Overall Experience 
Rating:
5.0

The staff is very helpful

Lawrence M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Wonderful place. I would use them again

Penny M.  |  Overall Experience 
Rating:
5.0

bathrooms were very clean …..did a truck rental and a locker rental … very easy process

Joan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A.  |  First Impressions 
Rating:
5.0

They worked with me great. Thanks

ray p.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, especially Jesse.

Donald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lennie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Jo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
5.0

The climate controlled unit was always clean, secure and steps were obviously taken to prevent damage by rodents and insects. No complaints.

Janelle H.  |  Overall Experience 
Rating:
5.0

Elizabeth was very friendly and she know what she was talking about the other two people needs more training

michelle w.  |  First Impressions 
Rating:
5.0

Very nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.

HAROON A.  |  Overall Experience 
Rating:
5.0

The Best customer service staff at North Canton, Oh location on Whipple Ave.

HAROON A.  |  First Impressions 
Rating:
5.0

Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.

Daniel S.  |  First Impressions 
Rating:
4.0

Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.

Brian H.  |  Overall Experience 
Rating:
4.0

Personal very helpful and friendly

Blaine I.  |  First Impressions 
Rating:
5.0

Staff is great!!

Tracy O.  |  Overall Experience 
Rating:
5.0

The staff there is amazing! Always very friendly and go out of their way to help.

Andrea B.  |  Overall Experience 
Rating:
5.0

very nice place!

Greg R.  |  Overall Experience 
Rating:
5.0

Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.

Lisa B.  |  First Impressions 
Rating:
4.0

A great experience

Frederick K.  |  Overall Experience 
Rating:
5.0

Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!

Andrew Z.  |  First Impressions 
Rating:
4.0

The staff was awesome

richard V.  |  Overall Experience 
Rating:
5.0

Jessi and the crew have been great to work with

Auto Connection Inc C.  |  First Impressions 
Rating:
5.0

Very professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.

peter t.  |  Overall Experience 
Rating:
5.0

I recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!

jill b.  |  Overall Experience 
Rating:
5.0

Great people to work with.

Gary R.  |  Overall Experience 
Rating:
5.0

Very positive experience....clean facility....helpful staff

Christa W.  |  Overall Experience 
Rating:
5.0

Great place to store a boat

Kevin H.  |  Overall Experience 
Rating:
5.0

I love the way that Uhaul looked after their lockers and made sure all my items were secured!

maggie b.  |  Overall Experience 
Rating:
5.0

Customer service helpful & friendly!

Tracy O.  |  First Impressions 
Rating:
5.0

The staff was always very friendly and very helpful.

AMANDA B.  |  Overall Experience 
Rating:
5.0

We were very pleased with their service and the facility.

Sherry K.  |  Overall Experience 
Rating:
5.0

Very convenient

LORRAINE M.  |  Overall Experience 
Rating:
5.0

Very nice and professional staff.

Chad P.  |  Overall Experience 
Rating:
4.0

Preferred to have just one large unit instead of 3 small ones. Exceptional service.

carole a.  |  Overall Experience 
Rating:
5.0

Had a great experience always have

edward c.  |  Reservation 
Rating:
4.0

Good service & equipment.

TOM D.  |  Reservation 
Rating:
1.0

The kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.

KrisAnne L.  |  Overall Experience 
Rating:
5.0

They were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...

Rachel b.  |  Overall Experience 
Rating:
5.0

Only difficulty was with scheduling auto payments

Jamie M.  |  Overall Experience 
Rating:
4.0

Happy with everything except that the size I reserved was not available and had to take 2 smaller units instead

carole a.  |  Reservation 
Rating:
5.0

I think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will be

Lance W.  |  Overall Experience 
Rating:
5.0

I did not end up needing the space and never accessed it. Customer service was great though.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Excellent experience because of the terrific customer service.

sarah d.  |  Overall Experience 
Rating:
5.0

All of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.

janet d.  |  Overall Experience 
Rating:
2.0

Very unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days ago

kathy m.  |  Overall Experience 
Rating:
5.0

Excellent place!

COURTNEY S.  |  Overall Experience 
Rating:
1.0

two people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat pee

Michael S.  |  Reservation 
Rating:
5.0

Good

JAMES K.  |  Overall Experience 
Rating:
3.0

Too expensive

ARIANA M.  |  Overall Experience 
Rating:
5.0

thank you

david d.  |  Overall Experience 
Rating:
5.0

Friendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.

John H.  |  Overall Experience 
No reviews have been submitted for this location.

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