Customer did not leave a comment.Pam S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of North Canton
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Your system went down and where I originally reserved the truck would not offer any options. I went down the street to this location and the manager was right on it, explaining the system issue, and working out of the box to get me on my way with a truck. Outstanding! Very friendly and in charge!Jeffrey S.
Customer did not leave a comment.KATHY B.
Customer did not leave a comment.Danielle G.
Customer did not leave a comment.KARI F. | Overall Experience
The manager was very considerate.DONALD H.
Customer did not leave a comment.GARY S.
Nothing. Employee inside was more than helpful and I will be back next time we move Forsure !!Anthony B.
Excellent staff. Courteous and knowledgeable Only took 5 minutes and we were on our way Return was just as easySean M.
Employees had sloppy appearance. Oversized poor fitting clothes. Greeted with â€œwhat's upâ€. Upon returning the trailer. I stopped where the signs indicated. Waited as sign instructed. After 4 minutes. I finally went inside. Two employees sitting with phones in hand. Oblivious of a customer waiting.Bart A.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Alyssa S.
I like the easy in and out with a motorhome. Some location are elevate and that will twist the frame of the motorhome. This location is a flat entrance.Greg W.
Equipment sucked. Service engine light was on all the time from 3 miles after I took possession of it. Took 55 minutes to get off of hold to talk to someone about it. TPS sensor came on several times causing me to stop each time and check tires which made slowed the journey down and took alot longer than what I wanted it to or what it should have. Other than Codey at the uhaul center it was a pretty piss poor experience!!MARK D.
Customer did not leave a comment.Beth M.
Had trouble with mobile app checkout, but countercheck out was great.Mark H.
Customer did not leave a comment.Morteza E.
Customer did not leave a comment.STEVEN S.
Thank you I'm hoping to get a spot this fall again.lorenzo j. | Overall Experience
The fellow who took the truck back in was very friendly and kind. He checked over everything very efficiently and asked about the furniture dolly we had "rented". When I told him there were none left and that the guy at the pick up location told me he was going to take it off the bill, the man at the drop-off location said they hadn't done that, but he took it off the bill without a problem.RICK R.
A clearance light was burnt out when delivered, showed staff but no offer to immediately replace it, then was still not replaced when I rented the exact same trailer a week later. Mentioned that burnt out light again, still no offer to immediately replace the clearance light.. Took delivery with burnt out light again. ??????KENNETH L.
Customer did not leave a comment.ROBERT K.
Pulled my truck into a very long line of truck at the return line. Had to wait 10 min before I could find anyone to help with the return. And of course just like the rental location the CSR had their mask down during the whole process.STEVEN W.
The ramp when I brought it to my house was slightly bent, like a U and it caught and would not come out without putting a lever underneath it and pushing it over the part catching. I would recommend that the ramp be fixed. Not everyone is going to be mechanically inclined to know to get a screwdriver and use it as a lever to get it over the catch. However the location was beautiful, clean, and the associate was fantastic. I would recommend as it is a great value. In fact I plan to rent again soon.Brian K.
Need more than 1 person working on a Saturday and SundayKENNETH G. | First Impressions
Employees were friendly and made recommendations. Vehicle was clean and in good repair. A++++JONATHAN L.
Customer did not leave a comment.Scott K. | Overall Experience
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Patrick C.
Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.Andreas C. | First Impressions
Customer did not leave a comment.Casey B. | Overall Experience
Customer did not leave a comment.SYDNEY E.
Customer did not leave a comment.Casey B.
I pulled in to return my truck and nobody came out to check me in. After waiting for 20 min I got fed up and returned my equipment online. I didnt see any other customers but myself.David H.
It is a large location. There was only one person working with quite a few customers. He did an excellant job. He could have used some help.Vincent J.
Customer did not leave a comment.Oneida B.
Nothing at all ! It went real smooth and had no problems !!MICHAEL M.
Everything went well as usualMELVIN P.
Customer did not leave a comment.JACK A.
Could not have been easier!Paul B. | First Impressions
Customer did not leave a comment.Dacia C.
Customer did not leave a comment.Brenda K.
Customer did not leave a comment.THOMAS J.
Customer did not leave a comment.David B.
Truck smelled like Marijuana. Transmission was in bad condition. Overall ride was very poor. Ived rented several UHauls and this was the worst. The UHaul app is complete trash. â€œNo network/connectionâ€ when I have a cell signal (I ran a speed test) during the return process and every other time I rent. Tired of poor quality.William S.
They did an excellent job this week and last week when we turned in the 26 foot truck and car trailer we rented for the first part of our move.KEVIN L.
Customer did not leave a comment.emacelino r. | Overall Experience
I take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.amy b. | Overall Experience
I have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.amy b. | First Impressions
Customer did not leave a comment.Amanda B.
The gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn’t be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.Mishelle L. | First Impressions
Customer did not leave a comment.Ambrose M.
Customer did not leave a comment.GARY LEE B.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.John N.
My experience with my storage unit was down right horrible. The staff at this location is one of the worst staffs I’ve seen in any business that is still open. They are not accommodating, make you jump through hoops to get things done and sometimes down-right nasty. I would not recommend this facility or ANY of their services to anyone. I will try and avoid uHaul altogether from here on out due to my latest experience. Someone needs to take a close look at this location and how it is ran and the people that are running it.Cory S. | Overall Experience
Codey Reed was very helpful. This is the first time we rented a unit and he was patient with us.Pam S. | First Impressions
Customer did not leave a comment.Ryan E.
Customer did not leave a comment.Tamara P.
The storage units are smaller than they say they are.Brittany H. | Online Move In
Customer did not leave a comment.MARY A.
Customer did not leave a comment.Gregory B.
My husband was very upset that he was not verbally told he had to have a special lock. He went to Home Depot and had masterlocks all keyed the same only to find out by a notice hanging on the unit doors that those locks were not allowed. Other than that everything was tip top.Cheri M. | Overall Experience
Customer did not leave a comment.BAHA A.
Staff were great, really helpful and careful with hookup. Trailer door had a tendency to stick. Needs some attention.Michelle Y.
Quick, friendly, and efficient service. Thanks LenLeonard B.
Customer did not leave a comment.KASHIF R.
The gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.Ken S. | First Impressions
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Robert S.
The customer service representative was very quick and efficient ch cling in my truck. The location was also easy to get to and had clear directional signage towards drop off.Stephanie O.
Customer did not leave a comment.JIM S. | Overall Experience
TIRE PRESSURE WARNING SYSTEM WAS MALFUNCTIONING AND CAUSED CONCERN. SHOULD BE CORRECTED OR ADVISED THERE IS NO ACTUAL TIRE PRESSURE ISSUES.Howard L.
Great staff and location! I have rented from here several times and have been given excellent service each and every time from all employees I have worked with! Will definitely recommend this location to any friends or family who will be moving in the future.Michael E.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.DAVID ALAN C.
Customer did not leave a comment.Michael D.
None - great experience.Craig W.
Quick and easy. Couldn't have asked for a better experience.Dylan M.
Customer did not leave a comment.Rebecca P.
The u-haul app allowing night drop off was a huge help. Saved me an hour the next morning. Fantastic, helpful employees at this locationGregory G.
Customer did not leave a comment.JASON F.
The driver door doesnt close all the way unless you slam it. Other than that- wonderful service and a wonderful experience.WILLIAM J.
I was charged an extra day for keeping a pickup after informing uhaul the need to keep the truck some hours longer. The charge should have been pro-rated, at worst. I was told a family needed to rent the only truck which was the location's only pickup. Fair enough. But being charged a full day because uhaul has only one truck is problematic. Poor policy.BRIAN D.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.MD H.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Jody S.
Customer did not leave a comment.Ruth M.
Make sure the equipment is connected properlyHarry M.
You are too expensive. Budget Truck Rental was 1/2 the cost of a Uhaul. If we weren't in a pinch, we wouldn't have used Uhaul at all.Jalon F.
The refueling item is not ideal. I gave back a lot of fuel as there was very little when I picked up the vehicle. There should be a credit or something.James P.
Your "Contactless" system needs worked on greatly. I like the idea, but the system needs to be made easier. I had to go inside and have the gentleman finish my check in.David Z.
Awesome people I never had a bad experience with any of the staff. Even during closing time they made sure I was cared for. Thank you for employing young respectable men and women.JAMES W. | Overall Experience
Customer did not leave a comment.Collin W.
Having an ice scraper in the truck would be very helpful when there is snow and ice built on the tuck from sitting in the lot.Matt S.
I am very pleased with this U-haul location. This will be my first choice if the need arises in the future. Thank you!terri p. | Overall Experience
Customer did not leave a comment.james F.
Customer did not leave a comment.Mars Wrigley C. | Overall Experience
Nothing memorable...the representative could learn some personal skills from Larry at the cap stop location in North Canton. Larry would have went out to the truck with me and gone over everything and ensure my satisfaction. Larry at the Cap Stop is worth remembering.Douglas L.
Customer did not leave a comment.ROGER D.
Esp during this COVID pandemic I'd expect your trucks to have extra cleaning attention. It was dirty inside and very dirty outside. The driver seat had rips and was slanted so uncomfortable. I've rented many trucks from you and have another reservation in a couple days for a one way out of State. I'm concerned it will be in good condition. I'm driving solo and surely pray no issues for this woman. Thank youDeana M.
We were very satisfied with everything.MARK S.
Was told I had access until 10:00 pm. Got there at 7:30 pm and could not get access per instructions given to me. Had to call number on door for manager. First she did not answer cell phone. Had to call second time before she answered. She said I had to use both access places because it was after 7:00 pm. I did and door opened but not sliding door. Had to call her a third time to find out how to open sliding door. Was told it would not open because it was after 7:00 pm. When I went to open unit I rented it was full of trash and had not been swept. We had to find a broom and sweep it and clean out trash. I call her a fourth time to report this. She called me today and apologized for all the trouble and dirty unit. She said she noted on my account I would get 20% off for the rest of my rental. I asked her why the representative did not inform me of additional things to access after 7:00pm. She said she would talk to them but could not answer this because she was not there when I rented. If I had not been able to contact her last night I would have been denied access. I had a semi truck making delivery at 8:00 pm. He would have been required to stay over until today and I would not have been able to have my help with unloading.Sharon V. | First Impressions
Customer did not leave a comment.Albert D.
We had a great experience so I really can't be of help.MARK M.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Mary P.
Just make sure and additional items, like dollys are available. Other than that everything was great. This is a very helpful and customer-friendly location.PETER J.
The drop off went smoothly the attendant was pleasant and helpfulDonald U.
Well first of all, they charged me for more miles than I drove (15 miles over). They said they would investigate the matter, and then without even telling me there conclusion they charged me the full amout with out my concent.... Be weary of this location.PAUL C.
Rude and added extra surchargesLori M. | Overall Experience
Overcharged is by at least double have yet to resolve. Filed a distorted today with uhaul planning to speak to my bank and attorney Monday as a second charge has come through a month later with no explanation.RAYMOND C N.
Customer did not leave a comment.CHRISTOPHER G.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Susan P.
This was our second experience with U-Haul. We had no problems. The folks at pickup were great.THOMAS W.
Customer did not leave a comment.William H.
Customer did not leave a comment.Mark D.
Fast and friendly service with good equipment.James A.
Customer did not leave a comment.TOBY R.
There was a tire that was extremely out of balance and the steering had a lot of play in it. However, the staff was very pleasant.Steven T.
Customer did not leave a comment.John F. | Overall Experience
Customer did not leave a comment.Myron Y. | First Impressions
We just didn't need that much square footage & heated storage anymore. Great service from Jessi and her team. Thanks for the great service ChadAuto Connection Inc C. | Overall Experience
Customer did not leave a comment.Dwan R. | Overall Experience
The only issue I had was staff shortage, and lack of customer service (answering calls, long wait/hold times).Wendy F. | Overall Experience
The staff was friendly. The storage was convenient and on site.Stacey S. | First Impressions
Customer did not leave a comment.tom t. | First Impressions
Customer did not leave a comment.DAVID S. | First Impressions
Very clean and friendly staff.LaShawna R. | Overall Experience
Codey did an excellent job working through all of my issues.Dwan R. | First Impressions
Customer did not leave a comment.Dana B. | First Impressions
Customer did not leave a comment.Debra F. | Overall Experience
Worked great for us. We needed a small unit for a shorter period of time under 6 months- only thing would have made it better if unit was upfront- but was well lit and always clean.Debra T. | Overall Experience
Customer did not leave a comment.melissa e. | Overall Experience
Customer did not leave a comment.SHAWN K. | Overall Experience
Customer did not leave a comment.Vera V. | First Impressions
Customer did not leave a comment.Velinda R. | Overall Experience
Customer did not leave a comment.Kristi R. | Overall Experience
I had a very positive experience with this U Haul facility. I will recommend it to my friends. The staff was easy to work with and very pleasant. Very clean.Katherine F. | Overall Experience
Very helpful the team all the time the service is excellent I recommend 100%.Angie C. | Overall Experience
Convenient location. Easy access to get in and unload the trailer. Garage was clean and in very good conditionHarold A. | First Impressions
They were very nice and helpful. Made my day stress-free.Arlene M. | First Impressions
Customer did not leave a comment.george s. | Overall Experience
Customer did not leave a comment.Greg B. | First Impressions
Customer did not leave a comment.Brittany I. | Overall Experience
Customer did not leave a comment.Joshua J. | Overall Experience
Customer did not leave a comment.Danielle M. | Overall Experience
The staff is very helpfulLawrence M. | Overall Experience
Customer did not leave a comment.Lisa B. | Overall Experience
Wonderful place. I would use them againPenny M. | Overall Experience
bathrooms were very clean …..did a truck rental and a locker rental … very easy processJoan A. | First Impressions
Customer did not leave a comment.Elizabeth A. | First Impressions
They worked with me great. Thanksray p. | Overall Experience
Staff was very helpful, especially Jesse.Donald G. | Overall Experience
Customer did not leave a comment.Lennie C. | Overall Experience
Customer did not leave a comment.Amy Jo H. | Overall Experience
Customer did not leave a comment.Jennifer K. | Overall Experience
The climate controlled unit was always clean, secure and steps were obviously taken to prevent damage by rodents and insects. No complaints.Janelle H. | Overall Experience
Elizabeth was very friendly and she know what she was talking about the other two people needs more trainingmichelle w. | First Impressions
Very nice facility. I visited it several times and it is always clean. The best part is that staff is extremely professional and helpful.HAROON A. | Overall Experience
The Best customer service staff at North Canton, Oh location on Whipple Ave.HAROON A. | First Impressions
Jessi was customer-friendly, knowledgeable, and clearly explained the procedures. The facility itself is immaculate and secure.Daniel S. | First Impressions
Working with Avery was a pleasant experience: he is a kind, thoughtful, and caring person.Brian H. | Overall Experience
Personal very helpful and friendlyBlaine I. | First Impressions
Staff is great!!Tracy O. | Overall Experience
The staff there is amazing! Always very friendly and go out of their way to help.Andrea B. | Overall Experience
very nice place!Greg R. | Overall Experience
Exceptional customer service, unmatched professionalism. In this day and time when customer service is almost nonexistent, I'm always pleasantly surprised with the staff at this location.Lisa B. | First Impressions
A great experienceFrederick K. | Overall Experience
Was very happy with the lady that helped us.. I'm1000% satisfied.. I rented a unit that was to small when she showed me i ask her if i could change it for a bigger one with no hesitation.. Thank you!!Andrew Z. | First Impressions
The staff was awesomerichard V. | Overall Experience
Jessi and the crew have been great to work withAuto Connection Inc C. | First Impressions
Very professional,helpful,and friendly. All U-Haul facilities should learn from and be like this one.peter t. | Overall Experience
I recently used their storage unit. They called me, I didn't lock it! tried to get there, so busy forgot, 3 days later arrived & they put a lock on it! TY! GREAT service! Rented their trucks alot!jill b. | Overall Experience
Great people to work with.Gary R. | Overall Experience
Very positive experience....clean facility....helpful staffChrista W. | Overall Experience
Great place to store a boatKevin H. | Overall Experience
I love the way that Uhaul looked after their lockers and made sure all my items were secured!maggie b. | Overall Experience
Customer service helpful & friendly!Tracy O. | First Impressions
The staff was always very friendly and very helpful.AMANDA B. | Overall Experience
We were very pleased with their service and the facility.Sherry K. | Overall Experience
Very convenientLORRAINE M. | Overall Experience
Very nice and professional staff.Chad P. | Overall Experience
Preferred to have just one large unit instead of 3 small ones. Exceptional service.carole a. | Overall Experience
Had a great experience always haveedward c. | Reservation
Good service & equipment.TOM D. | Reservation
The kitchen boxes in my unit was filled with bugs! We were highly disgusted. Never again would I keep my stuff in storage at this place.KrisAnne L. | Overall Experience
They were amazing...although I don't know the gentleman name, but he was always happy and energetic and just plain fun ti be around...Rachel b. | Overall Experience
Only difficulty was with scheduling auto paymentsJamie M. | Overall Experience
Happy with everything except that the size I reserved was not available and had to take 2 smaller units insteadcarole a. | Reservation
I think the uhaul facility is the best and cleanest storage unit ever. We had no dust,dirt or cob webs on any of our things. I will recommend uhaul and if we ever store anything again, then it will beLance W. | Overall Experience
I did not end up needing the space and never accessed it. Customer service was great though.Jennifer S. | Overall Experience
Excellent experience because of the terrific customer service.sarah d. | Overall Experience
All of the staff as well as the manager were very helpful and willing to assist with any questions we had. In particular, Jordan was always seemed to go the extra mile for us.janet d. | Overall Experience
Very unhappy with the communication on my pod arriving, customer service wait time is horrendous then I got disconnected twice. Still have not gotten a response to a complaint filed 16 days agokathy m. | Overall Experience
Excellent place!COURTNEY S. | Overall Experience
two people working. Neither would make eye contact to even say hi! we will be with you in a minute, The basics of customer service. The female was exceptionally rude Your facility stinks like cat peeMichael S. | Reservation
GoodJAMES K. | Overall Experience
Too expensiveARIANA M. | Overall Experience
thank youdavid d. | Overall Experience
Friendly, well informed, helpful staff Store well stocked with everything we needed to make our move less stressful. Closing time could have been later for more convenience. Thought 7:pm was early.John H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!