Customer Reviews for U-Haul Moving & Storage of North Downtown

1914 reviews

1006 N 18th St   Omaha, NE 68102
(one block north of Cuming on 18th)

(402) 506-9729

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 506-9729

1006 N 18th St
Omaha, NE 68102
(one block north of Cuming on 18th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Loved the calmness of employees. Some U haul I have visited have very rude employees.

elvis n.  |  Overall Experience 
Rating:
5.0

The manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.

Veneta B.  |  Overall Experience 
Rating:
3.0

The hours were very inconvenient

Marcela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric l.  |  Overall Experience 
Rating:
5.0

The manager and staff were awesome. Best customer service experience I’ve had in a long time.

Veneta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen C.  |  First Impressions 
Rating:
5.0

Great place and helpful staff.

Timothy A.  |  Overall Experience 
Rating:
5.0

The General Manager is thee best very knowledgeable of the company and GREAT customer service.

VICKI W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J Patrick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earnest r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Staff had the best customer service!!

LESIA L.  |  Overall Experience 
Rating:
2.0

There is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.

Jacey G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jahnelle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaleialoha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don S.  |  Overall Experience 
Rating:
4.0

Access hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!

Spencer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCO C.  |  First Impressions 
Rating:
4.0

When I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don’t have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.

Rebekah V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephany n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S.  |  First Impressions 
Rating:
5.0

Great job!

Timothy A.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Carissa B.  |  First Impressions 
Rating:
5.0

The guys were very friendly and helpful!! Great customer service!

Linda D.  |  Overall Experience 
Rating:
5.0

Had it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don’t think that employee from “old style U-Haul” works at our location very often. I highly recommend the Downtown Omaha facility.

LYDIA A J.  |  First Impressions 
Rating:
3.0

We were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.

IAN C.  |  Overall Experience 
Rating:
5.0

I wish access to storage was a few hours later.

Daresha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rogan W.  |  First Impressions 
Rating:
5.0

Everyone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!

Jordon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamilah K.  |  Online Move In 
Rating:
5.0

The first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue

VICKI W.  |  First Impressions 
Rating:
5.0

Michael Walsh was the best!! When times got hard for me and I couldn’t pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!

Britney G.  |  Overall Experience 
Rating:
5.0

Micheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!

Kara S.  |  Overall Experience 
Rating:
5.0

Michael Walsh is the Best Hands Down!!!

Britney G.  |  First Impressions 
Rating:
5.0

Michael the general manager was always on the ball, and the facilities were clean and well maintained and lit!

Steven F V.  |  Overall Experience 
Rating:
5.0

The team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.

Greg P.  |  Overall Experience 
Rating:
5.0

Everyone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.

Kelsey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELA B.  |  Overall Experience 
Rating:
5.0

I would recommend this storage

Trenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miranda P.  |  Overall Experience 
Rating:
5.0

Michael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues

Robert B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
4.0

It was hot inside the facility

Dora A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

center p.  |  First Impressions 
Rating:
5.0

Great customer service.My experience was pleasant and they were really courteous.

dorathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laticea S.  |  First Impressions 
Rating:
5.0

Every employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.

aaron z.  |  Overall Experience 
Rating:
5.0

Very polite , helpful and make you feel very secure with your house hold staged there.

Darrell N.  |  Overall Experience 
Rating:
1.0

Got changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues

Rondele K.  |  First Impressions 
Rating:
5.0

You guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!

Ashley M.  |  Overall Experience 
Rating:
5.0

This was the best moving experience I've ever had.

Jocelyn B.  |  Overall Experience 
Rating:
5.0

Michael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael

kevin o.  |  Overall Experience 
Rating:
5.0

Very nice facility and helpful staff. Thank you.

Kenneth D.  |  First Impressions 
Rating:
5.0

I wish they 24 hours. I work weird hours

Shirley R.  |  Overall Experience 
Rating:
1.0

The employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you

BreJuana A.  |  Overall Experience 
Rating:
5.0

Prefer 24 hour access. However, the hours did not impact the great experience at this facility.

devon f.  |  Overall Experience 
Rating:
4.0

With the exception of limited hours everything was great

MARcus R.  |  Overall Experience 
Rating:
5.0

Amazing Staff easy ans fast

Anisa A.  |  Overall Experience 
Rating:
5.0

Great service

ROBERT H.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly was a fantastic experience!!

Brenden S.  |  First Impressions 
Rating:
5.0

UNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel

JEWEL W.  |  Overall Experience 
Rating:
4.0

N/A

christina a.  |  Overall Experience 
Rating:
5.0

Always received excellent care from the staff here. Great folks, every one of them.

alec k.  |  Overall Experience 
Rating:
5.0

Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.

sally s.  |  Overall Experience 
Rating:
5.0

The representative Michael was friendly and nice customer service skills.

ladanna m.  |  First Impressions 
Rating:
4.0

Liked.

hester J.  |  First Impressions 
Rating:
4.0

Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.

Brian A.  |  Overall Experience 
Rating:
5.0

Excellent service

kathy w.  |  Overall Experience 
Rating:
5.0

Excellent storage facility

susan t.  |  Overall Experience 
Rating:
4.0

Great location easy to get in and out.

LETICIA B.  |  Overall Experience 
Rating:
5.0

People were friendly and helpful. Would recommend using them.

Robert S.  |  Overall Experience 
Rating:
5.0

Awesome

Albert H.  |  First Impressions 
Rating:
5.0

love the service like the way they work together as a team and they were very helpful

Lawanda B.  |  First Impressions 
Rating:
5.0

The group of people working at this U-Haul are fantastic

Robert S.  |  First Impressions 
Rating:
5.0

Very helpful and clean!

kevin o.  |  First Impressions 
Rating:
5.0

Very helpful employees. Would recommend this Uhaul to other Creighton families

Lisa T.  |  First Impressions 
Rating:
5.0

Excellent customer service

Kirsten B.  |  First Impressions 
Rating:
5.0

The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again

patricia w.  |  First Impressions 
Rating:
5.0

Everyone was so helpful, great experience

CAMILLE A.  |  First Impressions 
Rating:
5.0

Great service very polite and helpful.

MAKALA R.  |  First Impressions 
Rating:
5.0

every one was so helpful and so kind to me . it was great

Linda L.  |  Reservation 
Rating:
4.0

Great facility

Anthony G.  |  Reservation 
No reviews have been submitted for this location.

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