Customer Reviews for U-Haul Moving & Storage of North Long Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Long Beach

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rogelio G. on

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Mary C. on

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Perfect in every aspect from manager to all!

Sharon H. on

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Jack A. on

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Osama Q. on

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Manager stuff excellent service

Carmen L. on

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Cicel C. on

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Nothing else

kimberly H. on

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irmgard F. on

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No need to improve excellent customers service very friendly and curtis's employees

rogelio G. on

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chris L. on

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Bernita J. on

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Less time wait when pick up are return need more worker less worker the more time you have to wait to return it took about 30mins are longer to check out once I return for them to check me out and get amount owed to uhaul that should have happened.

Arlene O. on

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GIOVANNI R. on

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Good Job crew.

SHARON E. on

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DAVETA S. on

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Great customer service. The guys were friendly and helpful.

Steven V. on

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Bryan M. on

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Patrick H. on

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Always very helpful, and courteous at this location... awesome job

Lilly N. on

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Mayra T. on

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Very good customer service

RONDA E. on

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Maria Consuelo A. on

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Johnny H. on

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The staff was good....help us to the very end

Sheena H. on

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Very unprofessional, inappropriate attire for work, inappropriate shoes for work.. Unpleasant in customer service, no form of problem solving skills.. Not well groomed.. Customer Rep Jason from this location was not accommodating in any way and had an unprofessional disposition.. Didn't double check that equipment needed was available prior to pick up via online check in.. Was assisted by Manuel and accommodations were made to make up for the mishap ($10 off truck rental, comped mileage due to have to go to another location for equipment that wasn't available)

Adam J. on

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Eric J. on

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Brittany K. on

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The dress of informal nature of the employees was lacking. Very relaxed nature, but almost too relaxed

Adrienne Marie B. on

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The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call

Frank C. on

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The Long Beach store I picked up equipment from is first class and Roberto the owner is excellent and knows customer service!

Trevon J. on

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Rented a truck and the vehicle was unavailable at the time of pickup. They cashier and other employees were completely contempt With me walking away, knowing they had no back up plane. I will never rent through U-Haul every again. I think your policies, company culture should reevaluated and training should be given.

Patrick H. on

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Excellent services

Eric M. on

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Alexis H. on

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There was only one issue, we had to wait more then 10 minutes to get somebody.

Sean K. on

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Used the online App. Truck had the wrong mileage and gas. I was told to take a photo (which I have) and the would correct on the return. The corrected the mileage, but I just saw they charged for gas, when I returned it with more.

ralph S. on

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Manuel's a great worker!

James J. on

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Joseph P. on

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Harold B. on

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Charge less for miles if at all.

Wesley M. on

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Manager Roberto was very helpful, great staff too!

Elaine A. on

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Super helpful staff

Darren K. on

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Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.

Shirley D. on

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Roberto and his staff are great.

renee t. on

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After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.

Elaine A. on

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Staff was available, professional and very efficient. No waiting on phone or facility.

Steve C. on

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Very good service. Nice actitud Fast help Very clean storage. Well recommended

Christopher R. on

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I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

Terry A. on

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Excellent service

Gary R. on

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Great service.

VALERIE G. on

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The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

Patricia H. on

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Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Glennis P. on

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The manager sucks

Patricia H. on

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Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

alejandro g. on

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Very professional I will recommend this location thank you very much for your assistance

naveed k. on

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Amazing service! Got everything right on time

wanda t. on

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Very helpful person he's very good

JESSE B. on

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Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

STEVE M. on

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Shirley D. on

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Awesome

nic m. on

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Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

Debra R. on

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Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Taylor B. on

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Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Monica P. on

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This location is very helpful and friendly

Anthony Parker P. on

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Thank you very much it's been an awesome experience

Lela M. on

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Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

CHERYL M. on

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Thank you

brandon l. on

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This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

Eddie F. on

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The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

vladimir m. on

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great service

Aidan S. on

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Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

Antoinette R. on

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💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Roberta R. on

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Really good experience

Craig B. on

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louchious w. on

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I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

JANE B. on

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'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

LAURA Q. on

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jacqueline H. on

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Great! Michael very customer oriented.