Customer Reviews for U-Haul Moving & Storage of North Long Beach

2527 reviews

5880 Paramount Bl   Long Beach, CA 90805
(S Of Artesia Blvd)

(562) 531-1954

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 531-1954

5880 Paramount Bl
Long Beach, CA 90805
(S Of Artesia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was my first time renting a truck, the price was fair, you gave a very good discount and the truck was almost new. So I definitely will rent a truck with you when I needed.

NELSON I. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

GREGORIO V. 
Rating:
4.0

Nothing I can think of.

Reginald C. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

KEITH F. 
Rating:
5.0

Great staff always polite and helpful

DARRION H. 
Rating:
1.0

One person with name is Ariana is like dog not have good customer service send her for leaner

Richard A. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
1.0

The return on the website is defective at times. Leaving customers trying to return vehicles with no success.

MILDRED B. 
Rating:
4.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

Old truck that had damages on it from a previous rental. The pictures to dispute on the phone were not the most recent or there would have been the damages on those pictures. I currently work in the rental industry and wouldn't be sending cosmetically damaged equipment to customers.

DILLON M. 
Rating:
5.0

Great customer service along with quick service

ADONNA F. 
Rating:
5.0

Customer did not leave a comment.

DToangea H. 
Rating:
4.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

too busy in the morning

Louie M. 
Rating:
5.0

N/A

KARI L. 
Rating:
5.0

Customer did not leave a comment.

Blake U. 
Rating:
5.0

Customer did not leave a comment.

TAMMARA S. 
Rating:
5.0

Customer did not leave a comment.

VARDAN M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
5.0

Customer did not leave a comment.

DERRICK B. 
Rating:
4.0

You U-Haul people need to find a faster way to check people in and out it takes forever to take a picture of the front of the license then the back of the license then show the license then swipe license then do it all over again every time we come to check out equipment not to mention the line plus nothing is saved on file so I dread going to U-Hauls to rent out equipment I have an easier time renting exotic cars

ORLANDO O. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
1.0

Check-in with the customer service rep was horrible. Lack of communion was overwhelming. After leaving, I realized the tailgate would not work for the job I needed to complete. I called back to the store and got the same check-in rep. She was rude and told me my car could not tow a 4x9 trail with a longer tailgate. That said, come to find out today at drop-off return that my car can tow the replacement trailer I requested over the phone. Thanks for making the last two days horrible!

Derrick M. 
Rating:
5.0

The Staff was really helpful, knowledgeable, and kind.

QUIENA C. 
Rating:
5.0

Great worker

Navelle S. 
Rating:
5.0

Everything is excellent

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

Noe G. 
Rating:
5.0

Nothing

MIGUEL L. 
Rating:
5.0

Customer did not leave a comment.

Wendell O. 
Rating:
5.0

Great experience

Rodney G. 
Rating:
4.0

Customer did not leave a comment.

Josue L. 
Rating:
5.0

Customer did not leave a comment.

Heber H. 
Rating:
5.0

Customer did not leave a comment.

Harvey W. 
Rating:
5.0

Customer did not leave a comment.

RYUAN L. 
Rating:
5.0

Customer did not leave a comment.

Cetric F. 
Rating:
5.0

Customer did not leave a comment.

GABINO L. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
3.0

Customer did not leave a comment.

LARRY C. 
Rating:
2.0

The sale agent was not polite

Annette F. 
Rating:
3.0

Friendly staff a hi , please, or a thank you would be nice

SANDRO V. 
Rating:
5.0

You have a thief that works at 5880 Paramount Boulevard Long Beach California we left shrink wrap a role in the truck and went back to get it and nobody seen it I wanted to check the video footage because it will show who took it out of the truck just be known they have a Thief that works there I've been running there for years I have a moving company and I have never had any problem there the manager needs to check out his employees

JOSE Z. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
1.0

I drove less than 10 miles and was told I had to fill up the gas tank which cost me $50

Brian G. 
Rating:
5.0

100 percent satisfied

francisco Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

Customer did not leave a comment.

DARRYL B. 
Rating:
5.0

Customer did not leave a comment.

Phillip K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Nothing

RICHMOND L. 
Rating:
5.0

Customer did not leave a comment.

russ M. 
Rating:
3.0

Customer did not leave a comment.

alfredo v.  |  Overall Experience 
Rating:
1.0

Over charged on my account and delivery is not scheduled as requested

Lise D. 
Rating:
5.0

Customer service is always great.

MILDRED B. 
Rating:
5.0

Customer did not leave a comment.

RONALD Z. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

Olga S. 
Rating:
5.0

Customer did not leave a comment.

SHEMELIS S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Good

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

HOLLY B.  |  Overall Experience 
Rating:
5.0

It was a great service no complains the customer service was excellent in Long Beach and Vegas thanks very much.

monica R. 
Rating:
4.0

Customer did not leave a comment.

Kareem L. 
Rating:
5.0

Customer did not leave a comment.

ROSA A. 
Rating:
2.0

no-one in the office at the desk when we showed up. dirt on the trailer ramp fell off on our driveway. When we turned in the trailer, a strap had come loose and dragged on the ground. The attendant was rude "..did you realize you were dragging the strap?". Had we noticed, we would have picked the damned thing up. We could all do without the rude comments, unless you want us to rent somewhere else next time?

BRIAN N. 
Rating:
4.0

We are a repeat customer. Approximately two times per month for food pickup for our church food bank. The manager in particular has provided excellent service. A pleasure to do business at this location. Your web site needs a little help. For me to get simple copy of the final billing with only a contract number I had to resort to using chat to request a copy by email. Which I did receive. The problem results since I pay for the truck, but it is driven by some one else, so I am not present when it is returned.

Wendell O. 
Rating:
4.0

Great Customer Service

LARRY H. 
Rating:
5.0

Roberto the manager was excellent!

Hazel L.  |  First Impressions 
Rating:
5.0

thank you for the great service

fred M. 
Rating:
5.0

Customer did not leave a comment.

Smith P. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Glenda L. 
Rating:
5.0

Customer did not leave a comment.

New Directions H.  |  Overall Experience 
Rating:
5.0

The truck is making a lot of noice But the guys for customers service is super good Thanks

ISRAEL F. 
Rating:
5.0

Customer did not leave a comment.

VANESSA A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

camren R. 
Rating:
5.0

Staff was very friendly and answered all our questions.

DiJionee P.  |  Online Move In 
Rating:
3.0

A number of inconveniences made it so I probably won't use UHaul in the future. These include: changing my location of boxes that required more miles to be put on the rented truck and not reimbursing for that forced change, forgetting to take the lock off of the truck which resulted in having to drive the truck all the way back to the UHaul location and not being reimbursed for those extra miles, and having a box placed on a trailer backyards, resulting in having to drive more miles and waste time. Closer attention to details would prevented silly, time-wasting mistakes and would have improved my UHaul experience.

adam S. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Everyone at this location is always professional and courteous and take the stress out of the day by being accommodating and delivering on their promises. I will always go to this location for anything moving or packing related.

Paula E. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

I had reserved the trailer at my local u-haul, about a mile from home. Nowhere in the emails or confirmations did it ever say I would have to go elsewhere. It specifically listed the pick up location as the location I had selected. I waited in line 45 minutes that morning, only to be told that "the trailer isn't here" I actually had to ask the question "where is it, then?" Since that information wasn't offered voluntarily for some reason. It was 13 miles away at a different location. Which meant I was now driving 26 more miles round trip and wasting hours of my time. If there was ANY other business near me renting out car trailers, I would go to them instead. But apparently having the market cornered on rental trailers means you can treat your customers like garbage.

Gregory H. 
Rating:
1.0

I got the run around from uhaul. I felt like I was being punked!! I go to uhaul to pick up my truck.. its not at this location go there. I get to the other uhaul location they rented all out, Go to this uhal location we have one but someone stoled the Cadillac converter to the truck.. cant rent that one go to this one.. finally there at another uhaul location but they have a smaller truck I accept because my moving guys are at my storage over a hour waiting for me to come with a truck. I have never experienced anything like this Ever!! Mind you I had a reservation placed like weeks in advance. Uhaul have to do better..

Makisha B. 
Rating:
5.0

Trailer rental. Very easy. Nice trailer.

Jason C. 
Rating:
5.0

Excellent customer services

LAMONT H. 
Rating:
4.0

Customer did not leave a comment.

DAQUIESHA W. 
Rating:
5.0

Clean locations, equipment well maintained, and excellent customer service.

JERICA A. 
Rating:
3.0

Customer did not leave a comment.

Demetryce J. 
Rating:
4.0

The person who contacted me the day before my pick up didn't seem very knowledgeable.

SALVADOR S. 
Rating:
5.0

Customer did not leave a comment.

Rigmar M. 
Rating:
5.0

just a compliment. after confusion at a different uhaul location, i was able to find the equipment at this location. great service!!

JOSE M. 
Rating:
5.0

Everything was great.

MORIAH P. 
Rating:
5.0

Nothing. Everything was great

VINCENT W. 
Rating:
5.0

Good service

RAYMUNDO J. 
Rating:
3.0

Customer did not leave a comment.

ERIC B. 
Rating:
4.0

The truck I rented was not up to U-Haul standards and should never gone out the front door. The steering has too much play and leads to a dangerous "wig-wag" tendency. The dome light in the cab was not only broken and unusable but was disassembled. It caused me a near collision while driving at night when the windshield fogged up and I could not locate the defrost button on the dashboard. It doesn't help that the heater controls on this Ford truck are completely unilluminated and need external light to be located at night.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie G. 
Rating:
4.0

I had to sweep out the trailer from rock debris, as not to scratch my items

Oscar A. 
Rating:
5.0

Roberto was fantastic, great customer service, great attitude & knowledge! A pleasure!

Charles S. 
Rating:
5.0

Rhianna was very nice, checked in my equipment return and help me secure a storage unity. She was very helpful and appreciated her kindness.

sandra marie b.  |  First Impressions 
Rating:
5.0

Great Service and very helpful staff.

JESUS T.  |  First Impressions 
Rating:
4.0

The unit was available for us but had obvious issues with rodents. There is a hole in the ceiling of the unit that has tape hanging from it and they had placed a rodent trap inside. Will be addressing the issue in person at my next visit.

Dina/William S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jennifer f.  |  Overall Experience 
Rating:
5.0

Roberto and his staff went above and beyond to make my storage and moving experience a great one. They were professional yet friendly, super helpful, were creative problem solvers and I felt they valued my business every step of the way. Thank you!

Erika M.  |  Overall Experience 
Rating:
3.0

They couldn’t get me a trailer to hook it up to the truck not good

Brett G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LIsa S.  |  First Impressions 
Rating:
5.0

Roberto Fernandez, Owner General Manager at this full service facility has an exceptional team. They are like a well-oiled machine. Give it peak times which seams to be always at this facility, Mr. Fernandez and his team has always given me their undivided attention when I had any questions, issues and/or assistance over the past year and a half. I would like to thank Mr. Fernandez and his team for their patience, kindness, support, and helpfulness they have always shown me. Please know I appreciate you all. *Christian *Julius *Manuel *Ms. Raffaela (I hope I spelled it right 😊) Lastly, Roberto Fernandez for your team is a reflection of your great leadership! Again, thank you.

Lori H.  |  Overall Experience 
Rating:
5.0

The staff was very respectful, yet thorough.

Maureen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VONCILE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO M.  |  Online Move In 
Rating:
1.0

this rating is for the Houston Texas store on antigone and the beltway 8 i had the worst experience with them they get a fat 0 from me the long beaxh store was wonderful they get a 10 but 5he Houston Texas sore i will never encourage any body to that store ever!!!!!!!!!!

Kenneth Y.  |  First Impressions 
Rating:
5.0

I've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-Haul

GLORIOUS J.  |  First Impressions 
Rating:
5.0

Great service

Adonis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos T.  |  First Impressions 
Rating:
4.0

The free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.

Aaron R.  |  Overall Experience 
Rating:
5.0

100% satisfy

Frances V.  |  Overall Experience 
Rating:
5.0

This is the best UHAUL in Southern California!!!

Harold B.  |  First Impressions 
Rating:
5.0

This is a well managed business.

Harold B.  |  Overall Experience 
Rating:
5.0

Very nice people and clean

BEVERLYN P.  |  First Impressions 
Rating:
5.0

We had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!

dandrea w.  |  Overall Experience 
Rating:
5.0

Very good customer service

Mayra T.  |  First Impressions 
Rating:
3.0

The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call

Adrienne Marie B.  |  Overall Experience 
Rating:
5.0

Manager Roberto was very helpful, great staff too!

Wesley M.  |  Overall Experience 
Rating:
5.0

Super helpful staff

Elaine A.  |  Overall Experience 
Rating:
5.0

Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.

Darren K.  |  Overall Experience 
Rating:
5.0

Roberto and his staff are great.

Shirley D.  |  Overall Experience 
Rating:
5.0

After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.

renee t.  |  First Impressions 
Rating:
5.0

Staff was available, professional and very efficient. No waiting on phone or facility.

Elaine A.  |  First Impressions 
Rating:
5.0

Very good service. Nice actitud Fast help Very clean storage. Well recommended

Steve C.  |  First Impressions 
Rating:
5.0

I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

Christopher R.  |  Overall Experience 
Rating:
5.0

Excellent service

Terry A.  |  First Impressions 
Rating:
5.0

Great service.

Gary R.  |  Overall Experience 
Rating:
5.0

The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

VALERIE G.  |  Overall Experience 
Rating:
5.0

Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Patricia H.  |  Overall Experience 
Rating:
1.0

The manager sucks

Glennis P.  |  First Impressions 
Rating:
5.0

Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

Patricia H.  |  First Impressions 
Rating:
5.0

Very professional I will recommend this location thank you very much for your assistance

alejandro g.  |  Overall Experience 
Rating:
5.0

Amazing service! Got everything right on time

naveed k.  |  Overall Experience 
Rating:
5.0

Very helpful person he's very good

wanda t.  |  First Impressions 
Rating:
5.0

Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

JESSE B.  |  First Impressions 
Rating:
5.0

.

STEVE M.  |  Overall Experience 
Rating:
5.0

Awesome

Shirley D.  |  Reservation 
Rating:
5.0

Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

nic m.  |  Overall Experience 
Rating:
5.0

Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Debra R.  |  Overall Experience 
Rating:
2.0

Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Taylor B.  |  Reservation 
Rating:
5.0

This location is very helpful and friendly

Monica P.  |  Reservation 
Rating:
5.0

Thank you very much it's been an awesome experience

Anthony Parker P.  |  Overall Experience 
Rating:
5.0

Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

Lela M.  |  Overall Experience 
Rating:
4.0

Thank you

CHERYL M.  |  Overall Experience 
Rating:
5.0

This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

brandon l.  |  Overall Experience 
Rating:
5.0

The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

Eddie F.  |  Reservation 
Rating:
5.0

great service

vladimir m.  |  Overall Experience 
Rating:
5.0

Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

Aidan S.  |  Overall Experience 
Rating:
5.0

💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Antoinette R.  |  Reservation 
Rating:
5.0

Really good experience

Roberta R.  |  Overall Experience 
Rating:
5.0

.

Craig B.  |  Overall Experience 
Rating:
4.0

I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

louchious w.  |  Overall Experience 
Rating:
5.0

'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

JANE B.  |  Overall Experience 
Rating:
3.0

None

LAURA Q.  |  Overall Experience 
Rating:
5.0

Great! Michael very customer oriented.

jacqueline H.  |  Overall Experience 
No reviews have been submitted for this location.

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