Customer Reviews for U-Haul Moving & Storage of North Long Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Long Beach

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Abel P.
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Nothing to improve the service was great The truck and dolly did the job to pick up a refrigerator

Eric B.
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Customer did not leave a comment.

Jessica B.
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Customer did not leave a comment.

Abigail M.
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Ramy M.
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PAULO L.
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Daniel B.
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Customer did not leave a comment.

Prince S.
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Equipment GMC 26ft box truck is not suitable to drive on freeway vehicle truck has to much noise coming from driver side door and truck also getting vable a lot and going towards right hand sight thank GOD I made my destination safely and hand over truck to location where is pick up

john S.
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Customer did not leave a comment.

Josue A.
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Customer did not leave a comment.

Olga S.
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Raquel D.
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Customer service was quick and friendly, got in and out with our truck in minutes. The return also went smoothly, the sales representative came and checked the trucks mileage and gas, gave us the price of the rental and we were on our way. Very pleasant experience.

Carlos T.
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Customer did not leave a comment.

Carlos T. | Overall Experience |
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Customer did not leave a comment.

Carlos T. | First Impressions |
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Customer did not leave a comment.

David C.
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Staff was polite knowledgeable and helpful you can ask for more

Aaron R. | Overall Experience |
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The free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.

Isabel P.
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Great customer service.

joanne V.
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Customer did not leave a comment.

Thad D.
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Mattress disposal recommendation. I found a recycling place. A little scary driving the big truck and doing turns on uneven surfaces (I'll never be a big rig truck driver).

Keshar J.
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My reservation was rescheduled for 3 times I. Different location. Without notice. I directly hit reschedule msg. Very poor service of U-Haul. But particularly this location service is good.

Shonagh B.
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Mobile check in is too slow.

Chris M.
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The truck had a strong cigarette smell and it was a new truck.

Ali K.
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Customer did not leave a comment.

Josegregorio G.
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Jose Z.
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Customer did not leave a comment.

sam P.
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the truck was clean and appeared well maintained. It performed perfectly. The capacity, power, fuel efficiency were better than expected.

Bevella S.
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Really good customer service.

Jhon H.
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Customer did not leave a comment.

Cynthia S.
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Customer skills is a must when working with all type of people from all type of background

Oscar G.
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Customer did not leave a comment.

Eric P.
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Update the pictures of the trucks on your app to verify damage to the truck. The truck number matched but all the graphics were completely different. I could only see the truck number on one of the photos and that was the only way I could tell I had the right truck,

Nancy G.
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Customer did not leave a comment.

Johannes S.
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Customer did not leave a comment.

Jeff R.
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Have people that work at the phone bank speak slower and annunciate. I couldn’t understand two of them.

Phillip R.
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Customer did not leave a comment.

Brenda S.
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Great, no haste return location. This is my 2nd return at this location and both times couldn’t have been better. I’ll continue to use this spot if I use U-Haul again.

Rick S.
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Customer did not leave a comment.

Frances V. | Overall Experience |
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100% satisfy

Richmond L.
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Excellent service Ang the staff is awesome

Calvin B.
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It was great doing business with y’all thanks peace

Bruce R.
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Customer did not leave a comment.

manuel R.
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Customer did not leave a comment.

Juan P.
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Celina N.
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Lydia T.
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Stacey D.
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Nothing you were perfect .thanks very much

Suzanne T.
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U-haul is way too expensive especially for elders on a fixed income or anyone for that matter.

Chuck H.
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Customer did not leave a comment.

Charles C.
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Customer did not leave a comment.

Harold B. | First Impressions |
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This is the best UHAUL in Southern California!!!

Harold B. | Overall Experience |
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This is a well managed business.

Nathaniel N.
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Customer did not leave a comment.

michael H.
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Awesome service great help! So down to earth an friendly people who responded to our needs that changed last minute ???????? yay uhaul!!!!!!

Darrick D.
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Customer did not leave a comment.

Ryan O.
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I have never been so belittled before ever. I refuse to use uhaul again

Monica G.
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Customer did not leave a comment.

Suntara P.
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Customer did not leave a comment.

Jeff R.
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Teach all employees how to attach a trailer without denting and scratching the vehicle.

David R.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Joseph G.
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very good staff, helpful, detailed, professional, like this location

ALEJANDRO A.
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Customer did not leave a comment.

Christopher H.
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People both over the phone and in person were not prompt and professional. Booked for a location near anaheim or placentia, but this is the location that availability defaulted to. The truck I received was not well maintained; something was wrong with the suspension or a wheel; the whole ride was excessively bouncy and jerky, but it was of no relation to the car hauler. Truck acted the same with or without the car hauler, as well as while empty and with a load. The appliance dolly they lend me also had a shredded tire which made harder moving on larger items that the dolly was intended for. Would have to say that of all the years and many rentals I've used with uhaul; this was far the lowest on comfort and ease that I've experienced.

william F.
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Make sure the trailer are clean

Kimberley C.
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I’ve Rented from many U-Haul locations, and one thing they all have in common is the wait time when I’ve arrived to pick up the rental. The person checking me in is also the person who meets me at the trailer/truck; therefore, the line can back up quickly. This location had one team member who acknowledged those of us waiting in line, and let us know he would be right with us. I very much appreciated that acknowledgment. (I didn’t catch his name, however, he was the one who eventually checked me In) The other team member, Jesus, did not. I understand how busy it can get, and appreciate the time the team members take once I get to the counter; however, acknowledging us while we are in line, and letting us know that you will get to us as soon as you can, goes a long way. Oh, and smile. Jesus looked as if someone had just kicked his dog or something. (Not that there were dogs there, it’s just an analogy.). Customer Service is important. Manuel, the gentleman who checked me in at my return, was very friendly, helpful, and obviously enjoyed what he does. He went above and beyond, by asking me, not only how the trailer worked for me, but also how my day went as a whole. This location was clean, well lit (I dropped off after dark) and safe. Overall, I was happy with my experience and recommend this location over others in the area. I will use them again when the need arises.

Patrick K.
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Customer did not leave a comment.

Tracy W.
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Great customer service

SANDY F.
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Customer did not leave a comment.

Alvin S.
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Michael L.
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Daryl H.
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Michael L.
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Javier C.
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Nothing everything about it’s great thanks

Stephen D.
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Customer did not leave a comment.

Norman J.
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Lucille M.
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Arthur B.
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Lorien A.
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Having people available to help move items out of the uhaul for an additional charge, of course, would be wonderful. I was thinking of moving items into a storage unit, but couldn't do it on my own.

Angela F.
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Customer did not leave a comment.

KEN S.
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Customer did not leave a comment.

Rahman B.
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Nothing. Everything was excellent.

George K.
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The employees here were also very helpful and polite .

Laura G.
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I used the app to ‘skip the line’, I still waited 10 min to be greeted then when I showed my phone for the key, they still needed my ID and my CC (not instructed to show on app, said just show them app). I had to return to my car for my cards then when I finally was able to get into the car to leave, an employee blocks me in. Literally parks a huge moving vehicle behind the truck I rented. I could not get out, I honked several times, I called the number provided only to have the person from the call center hang up on me. I saw the employees washing vehicles playing, could hear them laughing but no one bothered to move the vehicle blocking me in! Second time I’ve used uhaul, second time service is trash. I even used a different location hoping for better service. Nope, not here at uhaul!

Courtney T.
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Customer did not leave a comment.

Rhonda B.
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Jean C.
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Irmgard F.
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Very happy with the service customer care excellent

Arturo R.
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Customer did not leave a comment.

J Ciro H.
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Customer did not leave a comment.

Veea K.
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Francine F.
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Michael L.
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Michael L.
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Richard P.
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Roberto was very nice and helpful every time I rent there.

Todd E.
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Customer did not leave a comment.

steve S.
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I volunteer once a year to help the YMCA set up gymnastic equipment for a holiday show. Uhaul is amazing by helping with a VIP certificate which cover the rental cost. However, the last two years, using the VIP certificate has been a difficult experience. I was told that I need to present the VIP Cert when I return the vehicle. After explaining that I will return the truck after hours, I was told that I would not be able to use the VIP Cert if I do not drop the truck off during working hours. I would like to see Uhaul work on a process for resolving this, as it’s frustrating for a customer to be given the run around.

Jorge M.
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Customer did not leave a comment.

Andrea S.
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Computer system is really slow !

Jacqueline D.
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Everyone was helpful

BEVERLYN P. | First Impressions |
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Very nice people and clean

Seraphim Z.
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Customer did not leave a comment.

Monica P.
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Customer did not leave a comment.

Leticia P.
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5 Star location!! Easy pick up... easy drop off. Van rental in excellent condition!!

Maria V.
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Customer did not leave a comment.

Jeff P.
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The gentleman that help me was the best person that ever helped me at U-Haul.

Duane L.
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Customer did not leave a comment.

dandrea w. | Overall Experience |
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We had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!

Mayra T. | First Impressions |
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Very good customer service

Adrienne Marie B. | Overall Experience |
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The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a call

Wesley M. | Overall Experience |
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Manager Roberto was very helpful, great staff too!

Elaine A. | Overall Experience |
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Super helpful staff

Darren K. | Overall Experience |
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Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.

Shirley D. | Overall Experience |
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Roberto and his staff are great.

renee t. | First Impressions |
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After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.

Elaine A. | First Impressions |
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Staff was available, professional and very efficient. No waiting on phone or facility.

Steve C. | First Impressions |
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Very good service. Nice actitud Fast help Very clean storage. Well recommended

Christopher R. | Overall Experience |
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I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.

Terry A. | First Impressions |
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Excellent service

Gary R. | Overall Experience |
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Great service.

VALERIE G. | Overall Experience |
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The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount location

Patricia H. | Overall Experience |
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Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!

Glennis P. | First Impressions |
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The manager sucks

Patricia H. | First Impressions |
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Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistance

alejandro g. | Overall Experience |
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Very professional I will recommend this location thank you very much for your assistance

naveed k. | Overall Experience |
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Amazing service! Got everything right on time

wanda t. | First Impressions |
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Very helpful person he's very good

JESSE B. | First Impressions |
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Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it off

STEVE M. | Overall Experience |
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Shirley D. | Reservation |
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Awesome

nic m. | Overall Experience |
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Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.

Debra R. | Overall Experience |
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Mike the manager is the best if I had it my way I would give him a million dollar raise.....

Taylor B. | Reservation |
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Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no service

Monica P. | Reservation |
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This location is very helpful and friendly

Anthony Parker P. | Overall Experience |
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Thank you very much it's been an awesome experience

Lela M. | Overall Experience |
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Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.

CHERYL M. | Overall Experience |
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Thank you

brandon l. | Overall Experience |
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This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!

Eddie F. | Reservation |
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The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.

vladimir m. | Overall Experience |
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great service

Aidan S. | Overall Experience |
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Staff were amazing - friendly and helpful! Facility was clean and secure. They have every type of truck/trailer you can imagine!

Antoinette R. | Reservation |
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💯 % happy with this location. From the moment we checked in Mike and his staff were nothing but friendly and helpful! So glad we chose this one! Totally recommend this location!

Roberta R. | Overall Experience |
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Really good experience

Craig B. | Overall Experience |
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louchious w. | Overall Experience |
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I rented a truck to remove my items from storage. The truck was in terrible shape & drove horrible. You all can do better & need to do better. I'm 80 years old. Insulting.

JANE B. | Overall Experience |
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'Im very Satisfied with the staff of long beach u-haul cause any question i would ask they would stop what they were doing and attend to me immedily and that made me feel my matters first thank you

LAURA Q. | Overall Experience |
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None

jacqueline H. | Overall Experience |
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Great! Michael very customer oriented.

No reviews have been submitted for this location.

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