Staffs are nice and they know what to do for customer service. Very quick for check in and out with accuracy in administration and skilled help in equipment returns. 100% recommendable.Woondo P. | First Impressions
Customer Reviews for U-Haul Moving & Storage of North Long Beach
Long Beach, CA 90805
(S Of Artesia Blvd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service. Few employees present.Rody L.
No complaints other then the price was a little high but other then that perfect!alexander W.
I never got a final invoice that was going to be e-mailed. In fact, I have never received an e-mailed each time I have rentedJames M.
Everything was great, the sales person was professional, knowledgeable, and friendly. The process was quick and easy and I would highly recommend your company.Paul L.
All the people there are friendly, professional and quickJOHN B.
Customer did not leave a comment.Melinda F.
I had no problems with anything. Everyone was very professional and courteous.juliana H.
Great people, great serviceJOHN B.
The van was clean, but drove sluggish...the transmission may be maintenance.YVETTE S.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.JULIO C.
Customer did not leave a comment.WENDELL O.
Customer did not leave a comment.Gregorio P.
Customer did not leave a comment.JULIO C.
Couldn't get the gate to close, I was told don't worry one latch is all you need. Brought trailer back cleaner then I picked it up earlier then I picked it up and they took my deposit.Christopher C.
The worker noticed a questionable trailer tire. He replaced the tire quickly with a good attitude. Very happy with the service.BRYAN P.
Customer did not leave a comment.Bryan B.
They over charged me I asked for a 100 miles but she gave only 60 miles I'm very upset at moment and I know I did do 95 miles I added it upCHAMARKO R.
Customer did not leave a comment.asbery N.
Maybe longer store hours, but excellent customer service from all staff!LOMITA M.
Customer did not leave a comment.katie N.
Customer did not leave a comment.Leron R.
Customer did not leave a comment.JOE T.
Customer did not leave a comment.COLLIN B.
It would be nice if the site representative provided additional information related to the truck operation. Like how the ramp is pulled out and needs to be lifted to lock, special instructions on the door latch prior to opening the door. The door was stuck in the open position because the latch was pinched at the top.WING Q.
Customer did not leave a comment.GONZALO A.
Customer did not leave a comment.JULIO C.
Great experience and professional and respectful staff after everything it was greatAbdul E.
Customer did not leave a comment.Greg C.
Manager and staff provide excellent personal service. I was served immediately both at pick-up and return. As a regular customer, the only improvements that I could imagine for this last date would have been smoother city streets and less traffic jams. This location is very convenient and easy to get in and out of.WENDELL O.
Great serviceARMANDO B.
Vehicle was clean, however, need to make sure vehicles are serviced. Warning light for oil light came on while driving. No other issues.gwendolyn T.
Customer did not leave a comment.Diane W.
Customer did not leave a comment.Bryan G.
Customer did not leave a comment.Charles B.
Good ServiceLaKita E.
Customer did not leave a comment.Guillermo R.
Customer did not leave a comment.Roger L.
The department for labor hiring was a nightmare. Needs better communication.Mary W.
Customer did not leave a comment.Nathaniel B.
Customer did not leave a comment.Brian C.
The vehicle had trash under seat I feel the gas and mileage was over priced plus the hold fee Almost paid 100 a day'Erik A.
Great service, clean install. Very friendlyAlex K.
Stop putting improper trailer light wiring harnesses in cars like mine it is a fire hazard. It has cost me almost $1000 dollars to fix what you guys ruined regarding my electrical I still have lights that don't work in my car due to the wiring harness that was installed. It has caused my brake lights to burn out bi weekly. On top of that they got grease all over my headliner and said that it was not their fault. So I had that re appolstered another few hundred. Thanks for the refund on the harness price. I will be seeking restitution for all the money I have put out trying to fix your technicians carelessness.BRIAN A.
Customer did not leave a comment.PEDRO L.
Customer did not leave a comment.Jesse R.
muy buen servicioErik M.
Customer did not leave a comment.James A.
Fast and reliable very professional employeesSam P.
Everything was good no issuesteresita O.
best staffBryan M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Eugenio B.
The ac would go out suddenly during the drive, then come back on after a little whileSandra G.
Had to over pay on gas refill. Only drove the vehicle 12 miles, so on return i pumped 1.5 gallons, but the gauge didnt move. I tried explaining this to the employee but said unless i took a picture of the needle before l left, i would penalized (lesson learned). To avoid the $21 charge for not returning it with the same amount of fuel, i had to go pump another gallon. Again, the gauge did,nt move. I did this 3 more times, Something was obviously wrong with the gauge. The attendant who rented the vehicle was havi by a bad day or something because her attitude was bad. Didnt care for my concern that i only drove the truck 12 miles and that the needle wasnt moving when i added gas. Home depot next time.CESAR D.
Customer did not leave a comment.Daniel J.
Fantastic customer service, easy,organized, had me in and out on arrival and return.Don M.
Worst customer service ever, the men working here are so rude. I never got a walk through of the truck ,nor where the key were, basically no instructions on how the vehicle worked . The only positive if that is the girl that helped us when we dropped off the car she was nice.Ana F.
Teach your staff better cleaning skills and customer service. The cab of the truck had a bad smell and should not be on the road and transmission was pulling. If I was Hispanic or white would I have been given that truck.erika R.
Never received a drop off receipt via email as promised. Rental was returned with less mileage than original estimate yet final charges still reflect the over estimated mileage.Marvin K.
Customer did not leave a comment.Kenneth N.
Customer did not leave a comment.Susan N.
Customer did not leave a comment.Cristian V.
Great customer servicejose A.
Very good experienceCarl D.
Customer did not leave a comment.NORA R.
Very goodRaymundo J.
I am a regular customer at the U-Haul on Paramount, in LB , CA. This time I got a surprise. Notably better gas mileage, and reduced fill-up cost. Management and staff are super and location is excellent for me.WENDELL O.
Customer did not leave a comment.JULIO C.
Customer did not leave a comment.CAMESHA M.
Customer did not leave a comment.Zach T.
Customer did not leave a comment.roselia M.
Customer did not leave a comment.JULIO C.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.EDDIE A.
Got me in and out with the proper vehicle.JOHN M.
The Pickup Crew was willing to be flexible as we needed to change our reservation. The Drop Off Crew was willing to make the new reservation changes for a future reservation. Experience was positive.Delight M.
Everything is goodRaymundo J.
Customer did not leave a comment.Allen S.
They person that checked me out and delivered the vehicle and dollies was super nice and impressively efficient while juggling many tasks, I was impressed.Thomas C.
U-Haul is bad! I always fuk with you guys. Also, bad as in hella good, don't get it twisted.Daniel D.
Customer did not leave a comment.BERNARD E.
Customer did not leave a comment.Lupe N.
We have been renting your trucks on a regular basis since last November & the truck last weekend was disgusting. My husband made a list of everything that was wrong & no one has called him. We expect to be compensated for the inconvenience.Greg S.
Customer did not leave a comment.Eduardo M.
Loved loved loved the in-store customer service. Everyone was so very friendly and helpful at both Long Beach location, and the Riverside location. Thank you all so much, you made our move so convenient, and helpful!LASHEA M.
Customer did not leave a comment.Clifford B.
Literally there was no one in the office to assist me. There were three people outside assisting over customers but no one was assisting me and another couple waiting inside. This was a horrible experience.TERRY S.
Customer did not leave a comment.montgonmery S.
Nothing,everything was fineAbel P.
Customer did not leave a comment.STEVEN P.
Great Customer ServiceOmar G.
Customer did not leave a comment.Johnny M.
Customer did not leave a comment.Michael R.
Andrea is very friendlyJOSE F.
Employees were polite, friendly very help. In a stressful time in your lives. Thank you for them Anaheim location and Paramount blvd.Yvette M.
Everything went well. Nothing to improve.DAVID S.
Customer did not leave a comment.Fernando M.
Keep up the good work. Excellent staff.Daryl H.
Customer did not leave a comment.omar P.
Short time there but no problems.Paul L. | Overall Experience
very professional staff, clean facility.JULIO G. | Overall Experience
Customer did not leave a comment.Nina M. | Overall Experience
I had excellent service with U-Haul Moving and Storage of North Long Beach. I was very disappointed by the treatment I received from U-Haul generally in regard to renting a 20' van. I had to Drive more than 30 miles to retrieve that van, although I reserved it AT LONG BEACH a month in advance. Then I had to retrieve the car carrier trailer at another location 10 more miles away.Maureen S. | Overall Experience
Very good manager, excellent staffJULIO G. | First Impressions
The contact-free system and the unit itself were fine. My main suggestion would be to improve the video on how to get into the unit. It skips right over explaining how you actually open the sliding door; in the video it just magically opens. I had to go back into the office and wait in line to find out I have to step on the foot pedal at the same time as I pull the latch in order to release it. Otherwise, the move in was pretty smooth.Bradley J. | Online Move In
Customer did not leave a comment.Kindra S. | Overall Experience
Customer did not leave a comment.LIET H. | First Impressions
I use you all for many years but this time I would never use you guys again because of the staff that's over on Cherry and South Street a very rude and not understanding I am disabled senior citizen I drove over 900 miles and I was not happy at all with your customers what's your employees knowReginald S. | Overall Experience
No one seemed to know answers about leaving big items for trash pick up. Quoted one price charged a higher price, got a different answer from 3 different people. Manager seemed to just tell staff answers and not want to talk on phone. Other than that clean storage and no issues with the unit. It might be helpful to have donation places on file for when people decide to move out of their storage... Habitat for humanity is one that will pick up at a storage place.MICHELLE C. | Overall Experience
I received excellent customer service the entire time I had my storage. Kudos!!!Terry A. | Overall Experience
Customer did not leave a comment.ANDRES E. | First Impressions
Awesome staff. Very helpful.SEAN R. | Overall Experience
Customer did not leave a comment.fredrick m. | First Impressions
I kept being helped by a younger woman, maybe she is the manager? She was extremely helpful and made my 1st time using U-haul and U-haul storage quick, easy and informative.Ashley B. | Overall Experience
The staff were super friendly, helpful and accommodating.Esteban M. | Online Move In
Customer did not leave a comment.SEAN R. | First Impressions
Customer did not leave a comment.Samnang S. | Overall Experience
Very pleased thank you.JAIME R. | Overall Experience
Customer did not leave a comment.curtis p. | Overall Experience
Customer did not leave a comment.robert c. | First Impressions
Customer did not leave a comment.VERONICA B. | Overall Experience
Robert provided us with great customer service. He helped us with the two storage units as well as cutting the lock off our storage unit when we had to vacate. Please give this person the acknowledgment he deserves and provide him with the approriate compensation to reflect his hard work. Thank you.Anthony G. | Overall Experience
Customer did not leave a comment.ANTHONY G. | Overall Experience
Nice, efficient and friendlyFemi A. | First Impressions
Customer did not leave a comment.David C. | Overall Experience
Customer did not leave a comment.PHILLIP M. | Overall Experience
Customer did not leave a comment.VERONICA B. | First Impressions
Roberto (mngr) was absolutely the best. He was very helpful assisting me with my rental . As busy as he is he always made time to assist me an his employees, who also were very attentive an pleasant. Thank You AllHazel L. | Overall Experience
Everything was okay as a whole.PHILLIP M. | First Impressions
Customer did not leave a comment.LIsa S. | Overall Experience
Customer did not leave a comment.Phillip K. | First Impressions
Customer did not leave a comment.alfredo v. | Overall Experience
Customer did not leave a comment.HOLLY B. | Overall Experience
Roberto the manager was excellent!Hazel L. | First Impressions
Customer did not leave a comment.New Directions H. | Overall Experience
Staff was very friendly and answered all our questions.DiJionee P. | Online Move In
Rhianna was very nice, checked in my equipment return and help me secure a storage unity. She was very helpful and appreciated her kindness.sandra marie b. | First Impressions
Great Service and very helpful staff.JESUS T. | First Impressions
The unit was available for us but had obvious issues with rodents. There is a hole in the ceiling of the unit that has tape hanging from it and they had placed a rodent trap inside. Will be addressing the issue in person at my next visit.Dina/William S. | Online Move In
Customer did not leave a comment.jennifer f. | Overall Experience
Roberto and his staff went above and beyond to make my storage and moving experience a great one. They were professional yet friendly, super helpful, were creative problem solvers and I felt they valued my business every step of the way. Thank you!Erika M. | Overall Experience
They couldn’t get me a trailer to hook it up to the truck not goodBrett G. | First Impressions
Customer did not leave a comment.LIsa S. | First Impressions
Roberto Fernandez, Owner General Manager at this full service facility has an exceptional team. They are like a well-oiled machine. Give it peak times which seams to be always at this facility, Mr. Fernandez and his team has always given me their undivided attention when I had any questions, issues and/or assistance over the past year and a half. I would like to thank Mr. Fernandez and his team for their patience, kindness, support, and helpfulness they have always shown me. Please know I appreciate you all. *Christian *Julius *Manuel *Ms. Raffaela (I hope I spelled it right 😊) Lastly, Roberto Fernandez for your team is a reflection of your great leadership! Again, thank you.Lori H. | Overall Experience
The staff was very respectful, yet thorough.Maureen S. | First Impressions
Customer did not leave a comment.VONCILE C. | Overall Experience
Customer did not leave a comment.MARIO M. | Online Move In
this rating is for the Houston Texas store on antigone and the beltway 8 i had the worst experience with them they get a fat 0 from me the long beaxh store was wonderful they get a 10 but 5he Houston Texas sore i will never encourage any body to that store ever!!!!!!!!!!Kenneth Y. | First Impressions
I've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-HaulGLORIOUS J. | First Impressions
Great serviceAdonis C. | First Impressions
Customer did not leave a comment.RENEE W. | Overall Experience
Customer did not leave a comment.Lacey F. | Overall Experience
Customer did not leave a comment.Carlos T. | Overall Experience
Customer did not leave a comment.Carlos T. | First Impressions
The free month with a one way truck rental between cities was a great deal and a great solution to my move. One issue I had was the lock. I ended up buying two locks because I was unaware I would need a lock for the storage unit. So when i bought a lock to lock the truck overnight, I bought the non circular type. Some communication or suggestions during the rental process about which lock to pick would be helpful in the future.Aaron R. | Overall Experience
100% satisfyFrances V. | Overall Experience
This is the best UHAUL in Southern California!!!Harold B. | First Impressions
This is a well managed business.Harold B. | Overall Experience
Very nice people and cleanBEVERLYN P. | First Impressions
We had issues with the drop off location but the owner himself stayed involved until we were completely satisfied. Almost sad we had to move out. Thank you guys so much. Great crew!dandrea w. | Overall Experience
Very good customer serviceMayra T. | First Impressions
The outside lightening is poor. The roof of my unit leaked. I brought this to the attention of the office staff in March 2019 and was assured I would get a call from management & never received a callAdrienne Marie B. | Overall Experience
Manager Roberto was very helpful, great staff too!Wesley M. | Overall Experience
Super helpful staffElaine A. | Overall Experience
Great facility. Easy access. Great staff and very helpful. I would definitely reccommend this location to friends and family.Darren K. | Overall Experience
Roberto and his staff are great.Shirley D. | Overall Experience
After driving for 12 hours, I arrived 15 minutes to closing time and the staff was extremely kind and helpful. I appreciatie that. Thank you.renee t. | First Impressions
Staff was available, professional and very efficient. No waiting on phone or facility.Elaine A. | First Impressions
Very good service. Nice actitud Fast help Very clean storage. Well recommendedSteve C. | First Impressions
I have use this facility twice once when moving back home to California the second time while merging homes with my fiance. Tragically, he passed away during that time. Staff were very pleasant.Christopher R. | Overall Experience
Excellent serviceTerry A. | First Impressions
Great service.GARY R. | Overall Experience
The manager Robert was fantastic. He went out of his way to help me. Three months I had storage he bent over backwards for me. I will surely recommend you're Paramount locationVALERIE G. | Overall Experience
Roberto and Manuel went above and beyond to help me get a hitch installed on my car and a bike rack. Rented a storage unit for a month. Also had another rack and hitch receiver for RV Excellent!!!Patricia H. | Overall Experience
The manager sucksGlennis P. | First Impressions
Roberto and Manuel have been professional and helpful to me. Had hitch installed, rented storage unit. they also installed a bike rack. I will be returning with my RV to more assistancePatricia H. | First Impressions
Very professional I will recommend this location thank you very much for your assistancealejandro g. | Overall Experience
Amazing service! Got everything right on timenaveed k. | Overall Experience
Very helpful person he's very goodwanda t. | First Impressions
Very friendly staff. Helped me right away and made it very convenient for my move because I was able to unload my uhaul trailer in the storage unit and the. Pull it around to the front and drop it offJESSE B. | First Impressions
.STEVE M. | Overall Experience
AwesomeShirley D. | Reservation
Clean and convenient location, the guys at the counter were helpful and were professional , moved across the country and this location was the closest to my new home.nic m. | Overall Experience
Mike the manager is the best if I had it my way I would give him a million dollar raise.....Debra R. | Overall Experience
Uhaul was supposed to provide me with a free month of storage and went back and there word. Had to go to several uhauls and waisted a lot of money on the uhaul truck. No help, rude service, no serviceTaylor B. | Reservation
This location is very helpful and friendlyMonica P. | Reservation
Thank you very much it's been an awesome experienceAnthony Parker P. | Overall Experience
Although I wasn’t present at the facility, we had great customer service on the phone and execution in the facility to make a great experience for my movers to retrieve the boxes.Lela M. | Overall Experience
Thank youCHERYL M. | Overall Experience
This is the BEST Uhaul center in the free world! Not only is the manager helpful and friendly, his staff conveys the same tendencies! My experience at this uhaul center was amazing! First Rate!!BRANDON L. | Overall Experience
The only thing was the mpg the truck got. It cost me an arm and a leg to get to Long Beach, Ca from San Francisco, Ca.Eddie F. | Reservation