Customer Reviews for U-Haul Moving & Storage of North Long Beach

2,923 reviews

5880 Paramount Bl   Long Beach, CA 90805
(S Of Artesia Blvd)

(562) 531-1954

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 531-1954

5880 Paramount Bl
Long Beach, CA 90805
(S Of Artesia Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
1.0

Check that lights on trucks are in working conditions

JOE B. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

The manager personally greets me and his staff is friendly and efficient.

WENDELL O. 
Rating:
5.0

Customer did not leave a comment.

JERALD D. 
Rating:
5.0

Customer did not leave a comment.

SHALIMAR T. 
Rating:
5.0

More great staff

CARL S. 
Rating:
5.0

Nothing it was just perfect everybody did their job just above and beyond thank you

WALTER G. 
Rating:
5.0

Accessible to return equipment even the facility is closed, and there is a key drop box. Great location!!!

Rafael C. 
Rating:
4.0

I appreciated the team's willingness to work to fulfill my needs even though the equipment was overbooked. Many thanks!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

All the associates here were very kind and helpful. They're a good team!

ADRIENNE J. 
Rating:
5.0

Customer did not leave a comment.

JESUS R. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Keep the Young Lady Representative at this Lakewood Office, best Customer Service and knowledgeable Representative. I'm going back this week to give a “thank you” . I observed her professionalism with myself and during the return. I believe her name is Jacqueline⭐️⭐️⭐️⭐️⭐️

ANTOINETTE P. 
Rating:
2.0

Haven't received my email receipt. Customer service is horrible if you hate your job don't come in to work. The girl that help me when I turned in my U-Haul can be more friendly. She called me to follow up on my return time because it was almost 5pm and my time to turn in was 4pm once again rude tone on her voice. Charge extra doesn't matter I'm the customer.

JAIME G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO V. 
Rating:
5.0

Customer did not leave a comment.

JULIO C. 
Rating:
5.0

Excellent customer service, nice workers

Jacqueline P. 
Rating:
2.0

Lady ran our card several times. Didn't know exactly how to complete the reservation.

CARLOS A. 
Rating:
5.0

Wonderful customer service.

KENYATI H. 
Rating:
5.0

Customer did not leave a comment.

ANDRES E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

My experience was very good

RICHARD L. 
Rating:
5.0

Knowledgeable and professional staff easy pick up and drop off thank you

DANNY P. 
Rating:
5.0

Awesome staff. Very helpful.

SEAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES A. 
Rating:
3.0

I was scheduled to pick up at the Gardena, California location, which on the day of my move did not have the truck available that I reserved. Eric The service agent at the Gardena location was rude and unhelpful. I was given no options for solving the situation. After call U-Haul 800. I was directed to the Long Beach, Calif location. I got the last 26ft truck even though I made a reservation for a 20ft truck with a trailer. This change the entire dynamic of my move- it made it more difficult for me to drive and handle a truck of that size with a transport for my car attached. The truck was old and in poor condition. The move was horrible. during the incline on my drive the truck struggled and the head lights were dim and insufficient to be driving on a dark highway at night and in the rain, it was really dangerous. After a treacherous drive, I was told by the Rental Drop off location in Oakland, Ca. that the trailer that I was pulling one of the tires had a flat tire, and I was lucky that I made it to the drop off point. When I finally unloaded and returned the 26ft truck, it caught on fire 2 miles from the drop off location. I made it to the lot with the truck smoking and then was met with indifference, until they saw the truck was smoking and smelling like it was going to go up in flames. It was a horrible and distressful experience- which all could have been avoided if my reservation that made for the move 1 month prior was honored. not only did I make the reservation more than 1 month ahead I went to rental pick up location twice as late as 2 days prior to pick up to check and double-check -and still did not make this move un-eventful, also when I dropped off the trailer at the San Leandro, Calif. I was told it had a flat tire!!!.....

ELISCHA M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

fredrick m.  |  First Impressions 
Rating:
2.0

Horrible customer service. Very disorganized. Painful to deal with uhaul through all of their mistakes and unorganized business practices. I will not be recommending

Colin B. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

Kip good service 👏

ALFONSO M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

CLEOTHA B. 
Rating:
5.0

Customer did not leave a comment.

ANDRA W. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

The guy helped me put a hitch on super nice he take care me make sure i am safe to go... Thank you for your team

Sokphal L. 
Rating:
4.0

Not having your employees doing things and telling customer they will be right back to help. Customer should be serviced first.

JOHN M. 
Rating:
5.0

The staff at this UHaul facility are exceptional. They are knowledgeable, super friendly, helpful and the store is always implacably clean. I love this location and have returned here for my moving needs.

LORI Y. 
Rating:
5.0

The employees were attentive and friendly !0

LISA C. 
Rating:
5.0

The staff was very friendly and was helpful and checked me in and I was on my way out super fast Return was very easy I would recommend this location

ANDRES E. 
Rating:
2.0

The vehicle we request it was not available they had overbooked and charge me for a vehicle upsize that I did not need.

ANTHONY G. 
Rating:
5.0

The service at this location is very good Personal has very good manners and very helpful to explain the new technology on your phone Thank you guys

JESUS R. 
Rating:
5.0

No problems, easy check in and easy return, staff was friendly

DON M. 
Rating:
5.0

Customer did not leave a comment.

RODMAN S. 
Rating:
5.0

Customer did not leave a comment.

EDMUNDO S. 
Rating:
5.0

Customer did not leave a comment.

JAIME V. 
Rating:
5.0

Customer did not leave a comment.

Jasmine S. 
Rating:
5.0

Nothing

JUAN D. 
Rating:
5.0

I kept being helped by a younger woman, maybe she is the manager? She was extremely helpful and made my 1st time using U-haul and U-haul storage quick, easy and informative.

Ashley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND V. 
Rating:
5.0

The sales lady helped me with the app. Staff was friendly. It is a nice facility.

MARVIN M. 
Rating:
5.0

Were very helpful

GILBERTO C. 
Rating:
5.0

Give the mgr a raise

NOLAN P. 
Rating:
5.0

The staff were super friendly, helpful and accommodating.

Esteban M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
5.0

Put the correct pick up location on my reservation confirmation. You had wrong information and I wasted and had to pay my moving guys. $30 extra spent that I did not have to spent plus 1 hour of my time. Which made me late to meet a client by 1 hour. Making me seem truly unprofessional. Horrible on uhaul reservations part.

Ruby D. 
Rating:
3.0

Customer did not leave a comment.

mario T. 
Rating:
5.0

Thank You

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

SEAN R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANNIE T. 
Rating:
5.0

Customer did not leave a comment.

SEAN R. 
Rating:
5.0

Muy bueno

Cali M. 
Rating:
5.0

Thank you guys for making our moving match easier

JESUS R. 
Rating:
5.0

The inside windshield was very duty and the truck was dusty on the outside. It needs to be better cleaned especially even more due to COVID-19. Thank you.

FRANCISCO D. 
Rating:
1.0

The staff are very rude, I heard them talking to customer with no customer service skills at all. I rent about 4 to 5 trucks from u-haul each month, but I won't be coming to this location. Bad service.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR V. 
Rating:
5.0

Customer did not leave a comment.

Gerardo F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

FLORILEN C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Julisa S. 
Rating:
5.0

Customer did not leave a comment.

STACEY E. 
Rating:
5.0

Customer did not leave a comment.

TAUSILI S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

TIN C. 
Rating:
4.0

Nothing to improve

ROSALINDA L. 
Rating:
5.0

It was all great.

WANDA G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

OMAR M. 
Rating:
5.0

Customer did not leave a comment.

Drucilla R. 
Rating:
1.0

My ubox was shipped from Brooklyn to Staten Island before i was finished loading it. Someone told me of i loaded it early it would be sent earlier. In long beach i was not contacted when it arrived. And i was supposed to get the box delivered and they told me they couldn't

Daniel L. 
Rating:
2.0

The Customer Service was horrible. The female representative at the front desk, acted as if I was bothering her for coming in to Uhaul. Customer Service training is really needed.

STANLEY J. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

This was the easiest thing to do when I was moving. I didn't know how great of service Uhaul is to rent. The staff is great. They help you very fast and are the nicest and friendliest staff I have seen in Long Beach! Thank you so much Uhaul. My experience was great.

Cholena H. 
Rating:
5.0

Customer did not leave a comment.

EDDIE G. 
Rating:
5.0

Nice place really good team the guy's are really good on what they do great service 👍

MARIO G. 
Rating:
1.0

If I can leave a 0 star and negative review I would. I want to say that the employees at Long Beach were great and amazing but I can't leave a positive review. My experience with U-Haul was the worst I ever had to encounter with a service company. I was helping my parent prepare to move into their new home and we reserved two 26 foot U-Haul over a month in advance. We knew that end of the month were busy and we planned ahead. We received our reserved confirmation and had to two pick up locations which is fine. A whole month went by and and two days before i am scheduled to pick up both trucks I received a call saying that one of my Reservations is canceled and there wasn't another location that had a 26 foot U-haul within a 50 mile radius. Instead U-Haul only had a 10 foot truck. Now most companies would be understanding on what has happened and try to rectify the situation, not U-Haul. not only did they not save my reservation or get one at another location even past the 50 miles but they instead offered the 10 foot truck for the same price of $40 a day and not the normal $20 a day for that size due to demand. We almost didn't get the second truck but I received a call a day before for my second reservation to tell me i had to go to another location to pick it up because the location I had the reservation at wouldn't have my truck. The truck we picked up came out of service supposedly and the windshield wipers were bad and we had to replace them. Such BS and due to the late timing we couldn't find another truck so my Dad and I had to do multiple trips to make the move. It was a long week and a half but we got it done no thanks to U-Haul. I will do everything in my power to never use U-Haul ever again because they over books, don't hold reservations, gauge you when they mess up and don't care for the customer.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS V. 
Rating:
5.0

Customer did not leave a comment.

FABIAN R. 
Rating:
4.0

Customer did not leave a comment.

VIOLA B. 
Rating:
5.0

Really nice staff helped us out!

CORAL T. 
Rating:
5.0

Great customer service

JUAN Z. 
Rating:
5.0

Great customer services, kind service

MARIA O. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

Samnang S.  |  Overall Experience 
Rating:
4.0

The employees were all busy doing everything for customers. They were all a "Jack (or Jill) of all trades". The store was busy when I got there and every employee was helping a customer. I was impressed with the knowledge and capability of all the employees. Just don't call. The phones are routed somewhere remote and the wait is long. I waited 55 minutes and then was disconnected. I drove to the location to ask my question in person.

JEANNE R. 
Rating:
5.0

Customer did not leave a comment.

SAMNANG S. 
Rating:
5.0

Great customer service and the equipment that I needed was there.

FERNANDO C. 
Rating:
5.0

Easy to deal with Over the phone when I needed to make extensions to my reservation. Nice polite staff very helpful.

JONATHAN S. 
Rating:
5.0

Friendly staff

ROBERT C. 
Rating:
5.0

Very pleased thank you.

JAIME R.  |  Overall Experience 
Rating:
5.0

Nice, efficient and friendly

Femi A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip K.  |  First Impressions 
Rating:
5.0

The staff was very respectful, yet thorough.

Maureen S.  |  First Impressions 
Rating:
5.0

I've been having a storage unit there for OVER 6 years! HOPEFULLY, I'll can FINALLY relocate BEFORE year's end! Thank You U-Haul

GLORIOUS J.  |  First Impressions 
Rating:
5.0

Excellent service

Terry A.  |  First Impressions 
Rating:
5.0

Very helpful person he's very good

wanda t.  |  First Impressions 
Rating:
5.0

This location is very helpful and friendly

Monica P.  |  Reservation 
No reviews have been submitted for this location.

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