Customer Reviews for U-Haul Moving & Storage of North Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Pensacola

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Bridget T. on

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Very clean. Managers very helpful and nice!!

Judith R. on

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The owners are professional and courteous and made our move-in experience a pleasant one. I highly recommend this location to everyone in Pensacola.

Rodney P. on

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The service I received was outstanding.

Barbara E. on

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Shawn B. on

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Manager was rude. The computers kept freezing took almost 30mins to rent the equipment, prices were different from what I was told.

Ricky M. on

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Judith L. on

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Very helpful and amazing couple. Our granddaughter had used this facility and had recommended it. She was correct the owners are amazing, it is so clean very well taken care of.

Darcey B. on

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The transport trailer I rented had a cut strap. I had to stop my move to get a strap. So my car could be transported safely. The truck that I reserved wasn't there for pick up. I had to go to the next county to pick up a 15' truck. My u haul experience wasn't great.

Roberto D. on

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Angela W. on

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The representative I dealt with on pick up was very friendly and polite caring and pleasant

Bobbie S. on

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Very nice people here. No improvement needed

Gregory W. on

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Michael A. on

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James D. on

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Terrance B. on

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The original pickup location given to me didn’t have trained personnel in order to get the trailer hooked up. I was then sent another 20 minutes to this location. I wasn’t compensated for this issue. I don’t consider the final pickup location as the issue.

Jess G. on

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Tim P. on

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I appreciate that they reached out to me while using the truck to remind me of the their location for returning the truck and to let me know that they are available if we have any questions or additional rental needs.

Keith F. on

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Laurie B. on

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Christina was Very Helpful in helping me get the size climate controlled unit I need. The facility is Very Clean and well maintained. I would recommend this facility to anyone .

Orville C. on

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keep up the great job

Christine B. on

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The management are Very friendly and professional. The lady cleaning lady was very nice and sociable. Questions about the unit after my move out were answered. The experience here was excellent!

john w. on

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The folks at U Haul Moving and Storage of North Florida are great. These are some of the nicest and most helpful people that one would ever want to do business with. Thank you for a great experience.

Beverly W. on

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In my 40 years of working in the business world and I started working when I was 16. Going from a gift wrapper at Christmas to working as a CPA for the largest international Accounting firm in the world. Which is widely known now as KPMG. And from all of my experiences working in different locations with different management with different personalities different procedures I have to say that as a customer this location is run with perfection. And the Owners who manage and run the place I will make it I thousand times better than that because Their customer service is the best I’ve ever received in my life over any service. Whether you’re business is picking up Garbage or selling diamonds it’s all about the service. And The owners at this location make it what it is because of the service they provide. They are the best.

Kenneth B. on

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Eric O. on

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Sandra B. on

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Jocelynn K. on

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Great customer service! $0.59 per mile though is steep for just a half day use in and out of the same location

Debbie W. on

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My sisters and I had storage facilities for a few years and the couple that runs it was absolutely fantastic. Very accomodating and kept the place immaculate. Even landscaped well.

Judith M. on

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Samay E. on

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Lauren H. on

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Everything was fantastic. I always felt my stuff was safe and the grounds were always kept clean. Thank you so much

Latona P. on

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Lee T. on

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Theresa D. on

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Best management and professionalism.. Love this team

Tracy T. on

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Very clean and very nice people that run it.

Jaime R. on

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excellent customer service on both location

Heather T. on

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The owners are very sweet n very kind

Courtney S. on

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We used the storage for a couple of years and we're happy. Only drawback: one of the staff took our lock for our unit saying that it is theirs, although we were require to purchase that lock.

Stephanie C. on

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Theodore T. on

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Zachary S. on

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Vickie L. on

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Great staff, friendly and professional

Heather T. on

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Mike n Christina were great. Very polite n helpful.

Arsola H. on

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The Family ThatRuns This Establishment Are Very Nice And Very Helpful

Christine B. on

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Christina Harris was professional and knowledgeable. She resolved my issue due to incorrect reservation provided by Jeremy L. Collins. He reserved a 7.5 10x10 and I needed room for 2 bedroom house.

Jennifer P. on

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Very friendly and helpful service provided. Thanks.

JENNIFER J. on

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The owners of this facility were extremely helpful and accommodating. I would recommend this facility to anyone needing storage.

DON S. on

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Rented a unit for 4yrs. Problems or concerns?....not one. Thanks!

Richard and Lourdes P. on

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Mike and Christina were absolutely great. We ran into a problem at another storage facility and they got us right in for better rate and better unit.

Mark W. on

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Mike & Christina went WAY above and beyond my wildest expectations to accommodate me.They are both A+++! I can't remember when I've received better customer service; not totally sure I ever have.

Susan J. on

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Very friendly and accommodating staff. Very easy process renting. I have used this facility twice and have been happy both times.

Brian L. on

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Everything went well. I

Nathan B. on

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My unit was clean and even smelled fresh! Christina was a pleasure to work with and even brought us cold bottled water! I would highly recommend this facility - the location is great!

JAMES M. on

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Wonderful people and great facility!

Latanya G. on

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Very friendly staff. Went to great lengths to meet our needs.

Sherry S. on

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Wonderful Customer service! Seamless move-in. Thank you!

KENT W. on

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Much like renting a UHAUL truck, I would use UHAUL storage again!!!! After 4 years, it never let me down. - Kent

Jessica H. on

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Very friendly and accommodating owners and staff!

Melissa C. on

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They charged me to rent a truck because the truck delivering my move was not able to fit in the facility. Something they neglected to mention on the phone. The truck pickup was at the wrong location.

Loria D. on

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Thank you for all the kindness and professional knowledge you shared .

karen h. on

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I was highly impressed with every detail of this company, especially the storage unit in Pensacola. The management was easily available and pleasant to work with and the property was superb.

JOE J. on

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Nothing

Shannon S. on

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Mike and Christina Harris are great. I have enjoyed every interaction I’ve had with them over the past two years. If we have any needs in the future, this Uhaul is whom we’ll call!

John B. on

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Wonderful experience. After 7 days on the road and a long last day of driving, Mike and James took care of us in a professional and friendly manner.

ALBERT B. on

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Great clean store with a very good staff.

Dennis J. on

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I only have one thing, not really a complaint but an observation. I did not like having to go down a hallway, up an elevator and down another hall to get to my rental. For me that was inconvenient.

Toni R. on

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very helpful and accommodating!!

Randy G. on

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I rented a 20' truck and got the storage free for a month. The first uhaul storage was out of the size I needed, but sent me down the road to another one that welcomed me and gave me a larger size

MARIA TERESA F. on

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My belongings were kept on U-Haul storage facility for five years. Naturally, I was expecting the worse, instead my belongings were kept in the best possible way, thank you

STEVE W. on

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Great experience!!! Would highly recommend- the couple managing this location are phenomenal!!

tim f. on

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Hi there, Is there anyway possible you could please delete this email address out of your system? I work for Uhaul in Foley, AL , 24245, and I keep getting reminders and this type of emails from you.

Renee W. on

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Convenient to UWF and I-10.

Randy G. on

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The Uhaul truck handled greatly for our 350 mile move. Arrived here in Pensacola to obtain our free month of storage and found out one location was out of the size I needed, but they provided

Gerald W. on

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Very friendly. Mr Harris went out of his way to accommodate our needs.

Consuelo Marie M. on

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thank you so very much for your help and Christina is VERY SWEET and PROFESSIONAL and kind and attentive!!

PAMELA B. on

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The staff at this U Haul Center are the best. They are friendly, professional and helpful.

Louis R. on

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Great service

Alexia W. on

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Christine and her husband were absolutely amazing and so accommodating. Their part time worker was great as well and very friendly. Made my moving out of state experience very easy. Big thanks!!.

James M. on

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Mr. and Mrs. Harris have a spotless facility and always welcomed us as if we were family. Recommended? Yes, absolutely.

Carlos S. on

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GREAT CUSTOMER SERVICE BY STAFF,AND VERY CLEAN STORAGE.MY WIFE AND I ARE VERY HAPPY ,

Patricia W. on

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Thank you!

Earl P. on

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Mike amd Christine are outstandimg! The facility is always clean and orderly. Whemever I need something, theyare always ready to help and go out of their way to accommodate me. They are the best yet!

Patricia W. on

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Very impressed with the facility and the young man who waited on me!!! Vet clean, also!

FIN R. on

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Renting my storage unit was simple, straightforward and easy. I worked with Christina Harris onsite, and she was very helpful and knowledgeable. The entire storage facility is immaculate. 10 stars!!!!

David R. on

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The staff was very helpful and friendly. I will certainly recommend this facility and look forward to working with them in the future

Ernest M. on

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Friendly and helpful

Ann S. on

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The staff the were the best. Always helpful and very nice

James C. on

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Pass this on to others. Highly dissatisfied with changing truck pick up location and not being informed. added unwanted stress on moving day.

Consuelo Marie M. on

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GREAT experience with Christy as she is SO VERY FRIENDLY and HELPFUL and her CUTE partner, Kye is adorable!! Thank you LOTS!! Connie Piper

TINA S. on

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We had our unit for 6 years. The staff has always been friendly an helpful.

james C. on

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Pleasant staff, clean secure units

wanda l. on

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The managers there were very helpful, very friendly. Lawn maintenance was very nice plants and flowers made the grounds look beautiful. You could tell the managers cared about the property.

Carol I. on

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very easy and nice to deal with. would use it again if i have the need .

dylan m. on

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I loved the staff and how easy they made everything

Timothy P. on

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Very helpful and courteous

Ashley C. on

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Very helpful staffs and the storage was well spaced and secure.

Michael B. on

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Lol, they tried to tell me they didn't have the storage unit I requested at their location and wanted me to upgrade to a bigger unit. I had to sell my furniture rather than being ripped off.

Christi Y. on

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This facility and the customer service provided were great & gave us peace of mind storing our belongings there while needed.

Dakota S. on

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Staff always very helpful, nice, friendly, & pleasant people. Always dressing the place up. Treated you like a family member. I would use this one if ever needed again! Thank y’all so much again.

Craig N. on

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The staff was wonderful !!!!

Keylagh M. on

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Michael went out of his way to be helpful, even removed a stuck lock from my storage space (my error). Great customer service, well maintained facility.

STEVEN L P. on

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Great service by Michael and christina

carl b. on

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Rude and arrogant man as some type of mgr. I will not spend anymore money nor would I recommend the facility based soley on mgrs. smart mouth and harassing phone call. There are many other facilities.

Tim L. on

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Thank you

ZENDA S. on

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Great company to work with

Brian C. on

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Very satisfied

Jimilyn M. on

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Mike & Christina Harris are very professional, they are the nicest people we have met in Pensacola, FL. Hospitality in accommodations, actions, words. Property is clean & beautifully landscaped.

Darlynthia S. on

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This has been one of the cleanest and most professional U-Haul facilities that I've seen in a very long time.

Linda S. on

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Owners were very helpful and friendly, and their service was excellent. The storage buildings are spotless and well maintained

Christopher O. on

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Awesome Place...Great Prices...Great Service!!!!!

NeKole G. on

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Really friendly just good people to do business with would use again if needed.

Sarah S. on

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Mike & Christine were awesome, especially Christine she was so helpful to us since we have never had to store anything before. She answered all our questions and took time to show us the unit.

Frank M. on

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We couldn’t ask for a better experience. Facility was super and the couple who manage the facility Mike and Christine are absolutely wonderful. Thank you guys for all you do for the customers.

DEBORAH S. on

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Excellent storage facility.

FRANK S. on

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The managers, Michael & Christina were outstanding, helpful in every way. The facilities were well protected, and we felt our storage items were safe and well kept. I would recommend them highly.

Dale F. on

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Welcome from the start! Very helpful and kind. Moving can have moments of feeling overwhelming, but these two put smiles in my heart. God bless u!

Melene s. on

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This is the cleanest storage facility that I have ever used with beautiful well kept flowers! Managers are fantastic, friendly and very helpful as well. I would highly reccomend using this location.

Theresa P. on

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Mark and Christina Harris have been so helpful during the time I rented the unit. Anytime I had questions that answered them without hesitation. They are hard workers and it shows. Super job!

Nicholas A. on

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They ar very nice every time you seen them they waved and said hi! Always kept the place looking beautiful. Thanks