Customer Reviews for U-Haul Moving & Storage of North Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Pensacola

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Luke L. on

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Very minor constructive criticism: When a customer pulls up to drop off equipment, the customer should be greeted before the staff just starts logging the equipment back into the facility. Again tho after the initial contact (I had to walk back to the manager to greet him), the customer service was EXCELLENT! The manager was very nice and good to work with. I informed him about the lack of lubricant on the trailer ratchets. I don't know if he followed through on lubricating them or not. I would definitely rent from this location again and recommend this location to a friend.

Rachel A. on

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Vanessa R. on

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susan p. on

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Nice people

Steven K. on

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Best rental agent I've ever had at Uhaul. She was professional friendly and a real pro!

Kimberly B. on

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They always take good care of us here, and I enjoy the personal service and interaction! Nice folks! Being able to talk to them and have a conversation like human beings is the reason I always use them rather than other sister stores that just treat me like a reservation number. Even if they are farther away from where I need a vehicle, I still use these folks!

Clinton J. on

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Very nice and polite

Stephan D. on

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Robert B. on

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No complaints. Everything thing was great

FRED H. on

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Marcus S. on

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Mr. and Mrs. Harris was very professional and gave excellent service! I would recommend others to rent from them!

Kimberly B. on

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The owners are always sweet and helpful. We use them every time, even if they are not the closest to our location. We know they will always take care of us.

Erin W. on

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Susan B. on

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Russell B. on

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Kelley D. on

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This office location needs more than 1 handicap parking space. I have needed the space but a non-handicap vehicle was parked there.Manager said “she’ll only be there a minute “ Property is very clean

Raymond D. on

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Katina H. on

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The staff were always courteous and helpful. God bless them!

ALAN M. on

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The young lady who assisted me was outstanding. She was knowledgeable and attentive to my needs. She is an asset to UHual

Richard L. on

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Overall great experiences

SONYANIQUE B. on

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I wouldn’t use another storage but THIS ONE !! The owners were always nice and helpful and especially the girl at the front desk ! They gave me a big blessing for the holidays! God bless y’all& thanks

Brittany C. on

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Deborah D. on

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Loved it! Very clean & great working truck. Staff was very nice & a joy to do business with.

Deborah D. on

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Professional staff, clean site, clean well working equipment! I will rent from them for all my Uhaul needs, even storage in the future.

Emily R. on

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Be more available in office during business hrs. Only frustration I had was office being locked up cause he was on the lot but he didn't answer cell # posted on door for immediate assistance.

Darrin F. on

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Elaine H. on

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Their low price for locker rental helped me greatly.

Theodore B. on

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Great U-Haul store.

Valena K. on

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Dan T. on

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Truck was nothing special, but exactly what I needed. The team was great and the virtual walk around was nice. Only needed for a day but overall extremely happy with the process

Susan T. on

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Henry B. on

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The App was cutting out after I retrieved the key.

tynisa v. on

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The owners are amazing and caring

Brittan B. on

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Best U-Haul dealer I've ever encountered. Considerate, helpful and incredibly professional.

Aaron S. on

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Outstanding service and facilities

Jessica K. on

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I absolutely appreciated the kindness and service that is given and shown. I do not go anywhere else to rent from uhaul.

Patricia W. on

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You won’t find a better storage facility! The people are wonderful.

Kevin S. on

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Aaron S. on

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Outstanding service and facilities. Was well above expectations

Kathryn A. on

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Wasn't sure what the point of checking on online was when I had to give them all the information over again when I got there. Also they told me I had to fill the tank to 7/8 but it was at 3/4 when I got in.

Joshua B. on

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Not a thing is needed -- you folks are the absolute best!

Robert M. on

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Nothing to improve upon !

Karen T. on

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Geoffrey N. on

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Athena L. on

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Taja J. on

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Mrs and Mr Harris were so nice and friendly I really enjoyed their professionalism.

Faith H. on

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no service no assistance

Rev. Franklin J. G. on

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The management team at this location are wonderful. They care about the place and the people that come to see them in times of need or in times of plenty. Great place for secure and clean storage.

Ethel P. on

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Easy to get to, very helpful

Candace L. on

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Jennifer K. on

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Na

Steven B. on

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Emily D. on

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Fast and friendly service.

andrew y. on

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The Harris's that operate this location go above and beyond any customer service tasks and are much more than helpful. They treat you with hospitality and friendliness unmatched in today's world-famil

Russell P. on

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Owners took good care of me and enabled a last minute change to better suit my moving needs. Thank you.

Denise A. on

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Blanca W. on

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The location employee was very helpful and knowledgeable, took pictures, walk the equipment with us Thank you

Robert D. on

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Levi R. on

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Nice vehicle

Bridget T. on

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Very clean. Managers very helpful and nice!!

Judith R. on

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The owners are professional and courteous and made our move-in experience a pleasant one. I highly recommend this location to everyone in Pensacola.

Rodney P. on

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The service I received was outstanding.

Barbara E. on

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Shawn B. on

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Manager was rude. The computers kept freezing took almost 30mins to rent the equipment, prices were different from what I was told.

Ricky M. on

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Judith L. on

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Very helpful and amazing couple. Our granddaughter had used this facility and had recommended it. She was correct the owners are amazing, it is so clean very well taken care of.

Darcey B. on

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The transport trailer I rented had a cut strap. I had to stop my move to get a strap. So my car could be transported safely. The truck that I reserved wasn't there for pick up. I had to go to the next county to pick up a 15' truck. My u haul experience wasn't great.

Roberto D. on

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Angela W. on

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The representative I dealt with on pick up was very friendly and polite caring and pleasant

Bobbie S. on

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Very nice people here. No improvement needed

Gregory W. on

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Michael A. on

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James D. on

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Terrance B. on

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The original pickup location given to me didn’t have trained personnel in order to get the trailer hooked up. I was then sent another 20 minutes to this location. I wasn’t compensated for this issue. I don’t consider the final pickup location as the issue.

Jess G. on

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Tim P. on

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I appreciate that they reached out to me while using the truck to remind me of the their location for returning the truck and to let me know that they are available if we have any questions or additional rental needs.

Keith F. on

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Laurie B. on

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Christina was Very Helpful in helping me get the size climate controlled unit I need. The facility is Very Clean and well maintained. I would recommend this facility to anyone .

Orville C. on

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keep up the great job

Christine B. on

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The management are Very friendly and professional. The lady cleaning lady was very nice and sociable. Questions about the unit after my move out were answered. The experience here was excellent!

john w. on

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The folks at U Haul Moving and Storage of North Florida are great. These are some of the nicest and most helpful people that one would ever want to do business with. Thank you for a great experience.

Beverly W. on

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In my 40 years of working in the business world and I started working when I was 16. Going from a gift wrapper at Christmas to working as a CPA for the largest international Accounting firm in the world. Which is widely known now as KPMG. And from all of my experiences working in different locations with different management with different personalities different procedures I have to say that as a customer this location is run with perfection. And the Owners who manage and run the place I will make it I thousand times better than that because Their customer service is the best I’ve ever received in my life over any service. Whether you’re business is picking up Garbage or selling diamonds it’s all about the service. And The owners at this location make it what it is because of the service they provide. They are the best.

Kenneth B. on

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Eric O. on

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Sandra B. on

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Jocelynn K. on

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Great customer service! $0.59 per mile though is steep for just a half day use in and out of the same location

Debbie W. on

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My sisters and I had storage facilities for a few years and the couple that runs it was absolutely fantastic. Very accomodating and kept the place immaculate. Even landscaped well.

Judith M. on

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Samay E. on

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Lauren H. on

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Everything was fantastic. I always felt my stuff was safe and the grounds were always kept clean. Thank you so much

Latona P. on

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Lee T. on

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Theresa D. on

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Best management and professionalism.. Love this team

Tracy T. on

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Very clean and very nice people that run it.

Jaime R. on

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excellent customer service on both location

Heather T. on

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The owners are very sweet n very kind

Courtney S. on

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We used the storage for a couple of years and we're happy. Only drawback: one of the staff took our lock for our unit saying that it is theirs, although we were require to purchase that lock.

Stephanie C. on

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Theodore T. on

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Zachary S. on

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The check in process on the app was awful. I canceled and went inside where I was greeted by a nice and helpful employee named Romisha (I probably just butchered her name). Regardless, she was the only one working and she was a rockstar!

Lana W. on

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Joey E. on

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Vickie L. on

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Great staff, friendly and professional

betty T. on

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Truck steering was very bad slot of play in the steering wheel had to turn it 6 inches before it would respond

Brian R. on

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Adam R. on

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Carl P. on

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Christine was wonderful! She guided me thru the rental process, and was very polite and professional. I will definitely be using them again.

Herbert R. on

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Claude N. on

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Heather T. on

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Mike n Christina were great. Very polite n helpful.

Justine H. on

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Above average rental and customer service. Highly recommended.

Tamara S. on

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The service was great and the staff treated us as family, even bought us water because it was so hot out!! Glad we chose this one.

Arsola H. on

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The Family ThatRuns This Establishment Are Very Nice And Very Helpful

Christine B. on

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Christina Harris was professional and knowledgeable. She resolved my issue due to incorrect reservation provided by Jeremy L. Collins. He reserved a 7.5 10x10 and I needed room for 2 bedroom house.

Jennifer P. on

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Very friendly and helpful service provided. Thanks.

Ryane W. on

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JENNIFER J. on

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The owners of this facility were extremely helpful and accommodating. I would recommend this facility to anyone needing storage.

Jason G. on

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They were kind, helpful,competent, and thorough. These folks were definitely squared away--I highly recommend them--Keep up the good work!

John W. on

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Excellent service. Customer service rep was knowledgeable and very courteous. Will definitely use this location again.

DON S. on

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Rented a unit for 4yrs. Problems or concerns?....not one. Thanks!

Dustin S. on

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Amazing customer services were provided can’t think of anything to improve on.

Rotaija K. on

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N/A

Mildred R. on

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Everything was perfect! No need for improvement.

Elizabeth N. on

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Carlos A. on

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James W. on

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To much of a hassle to rent a trailer. Pictures of my drivers license, multiple pictures of the trailer connection I rented online and did expect to take 40 minutes to complete the transaction. Next time I'll just rent from the Hone Depot. I simply needed a trailer to take some stuff to the dump. Perhaps Uhaul management needs to experience what they're putting their paying customers to simply rent a trailer. I rent cars from Hartz all the time and I'm in their system and less hassle to rent a $40k car then to a little used $700 trailer.

Beverly W. on

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Probably from a business standpoint one of the best and cleanest most well run business enterprises that I have ever seen. And I’m a CPA so I use to audit huge companies all over the world

Thomas B. on

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Peter V. on

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James W. on

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This location is probably one of the best run operations I have ever had the pleasure to experience in my 64 years. It’s a pleasure to go there I’m glad to be read them and I’m so glad I found them.

Richard and Lourdes P. on

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Mike and Christina were absolutely great. We ran into a problem at another storage facility and they got us right in for better rate and better unit.

Mark W. on

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Mike & Christina went WAY above and beyond my wildest expectations to accommodate me.They are both A+++! I can't remember when I've received better customer service; not totally sure I ever have.

Shellie M. on

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Susan J. on

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Very friendly and accommodating staff. Very easy process renting. I have used this facility twice and have been happy both times.

Brian L. on

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Everything went well. I

Nathan B. on

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My unit was clean and even smelled fresh! Christina was a pleasure to work with and even brought us cold bottled water! I would highly recommend this facility - the location is great!

JAMES M. on

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Wonderful people and great facility!

Latanya G. on

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Very friendly staff. Went to great lengths to meet our needs.

Sherry S. on

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Wonderful Customer service! Seamless move-in. Thank you!

KENT W. on

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Much like renting a UHAUL truck, I would use UHAUL storage again!!!! After 4 years, it never let me down. - Kent

Jessica H. on

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Very friendly and accommodating owners and staff!

Melissa C. on

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They charged me to rent a truck because the truck delivering my move was not able to fit in the facility. Something they neglected to mention on the phone. The truck pickup was at the wrong location.

Loria D. on

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Thank you for all the kindness and professional knowledge you shared .

karen h. on

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I was highly impressed with every detail of this company, especially the storage unit in Pensacola. The management was easily available and pleasant to work with and the property was superb.

JOE J. on

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Nothing

Shannon S. on

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Mike and Christina Harris are great. I have enjoyed every interaction I’ve had with them over the past two years. If we have any needs in the future, this Uhaul is whom we’ll call!

John B. on

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Wonderful experience. After 7 days on the road and a long last day of driving, Mike and James took care of us in a professional and friendly manner.

ALBERT B. on

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Great clean store with a very good staff.

Dennis J. on

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I only have one thing, not really a complaint but an observation. I did not like having to go down a hallway, up an elevator and down another hall to get to my rental. For me that was inconvenient.

Toni R. on

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very helpful and accommodating!!

Randy G. on

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I rented a 20' truck and got the storage free for a month. The first uhaul storage was out of the size I needed, but sent me down the road to another one that welcomed me and gave me a larger size

MARIA TERESA F. on

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My belongings were kept on U-Haul storage facility for five years. Naturally, I was expecting the worse, instead my belongings were kept in the best possible way, thank you

STEVE W. on

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Great experience!!! Would highly recommend- the couple managing this location are phenomenal!!

tim f. on

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Hi there, Is there anyway possible you could please delete this email address out of your system? I work for Uhaul in Foley, AL , 24245, and I keep getting reminders and this type of emails from you.

Renee W. on

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Convenient to UWF and I-10.

Randy G. on

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The Uhaul truck handled greatly for our 350 mile move. Arrived here in Pensacola to obtain our free month of storage and found out one location was out of the size I needed, but they provided

Gerald W. on

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Very friendly. Mr Harris went out of his way to accommodate our needs.

Consuelo Marie M. on

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thank you so very much for your help and Christina is VERY SWEET and PROFESSIONAL and kind and attentive!!

PAMELA B. on

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The staff at this U Haul Center are the best. They are friendly, professional and helpful.

Louis R. on

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Great service

Alexia W. on

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Christine and her husband were absolutely amazing and so accommodating. Their part time worker was great as well and very friendly. Made my moving out of state experience very easy. Big thanks!!.

James M. on

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Mr. and Mrs. Harris have a spotless facility and always welcomed us as if we were family. Recommended? Yes, absolutely.

Carlos S. on

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GREAT CUSTOMER SERVICE BY STAFF,AND VERY CLEAN STORAGE.MY WIFE AND I ARE VERY HAPPY ,

Patricia W. on

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Thank you!

Earl P. on

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Mike amd Christine are outstandimg! The facility is always clean and orderly. Whemever I need something, theyare always ready to help and go out of their way to accommodate me. They are the best yet!

Patricia W. on

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Very impressed with the facility and the young man who waited on me!!! Vet clean, also!

FIN R. on

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Renting my storage unit was simple, straightforward and easy. I worked with Christina Harris onsite, and she was very helpful and knowledgeable. The entire storage facility is immaculate. 10 stars!!!!

David R. on

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The staff was very helpful and friendly. I will certainly recommend this facility and look forward to working with them in the future

Ernest M. on

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Friendly and helpful

Ann S. on

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The staff the were the best. Always helpful and very nice

James C. on

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Pass this on to others. Highly dissatisfied with changing truck pick up location and not being informed. added unwanted stress on moving day.

Consuelo Marie M. on

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GREAT experience with Christy as she is SO VERY FRIENDLY and HELPFUL and her CUTE partner, Kye is adorable!! Thank you LOTS!! Connie Piper

TINA S. on

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We had our unit for 6 years. The staff has always been friendly an helpful.

james C. on

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Pleasant staff, clean secure units

wanda l. on

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The managers there were very helpful, very friendly. Lawn maintenance was very nice plants and flowers made the grounds look beautiful. You could tell the managers cared about the property.

Carol I. on

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very easy and nice to deal with. would use it again if i have the need .

dylan m. on

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I loved the staff and how easy they made everything

Timothy P. on

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Very helpful and courteous

Ashley C. on

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Very helpful staffs and the storage was well spaced and secure.

Michael B. on

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Lol, they tried to tell me they didn't have the storage unit I requested at their location and wanted me to upgrade to a bigger unit. I had to sell my furniture rather than being ripped off.

Christi Y. on

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This facility and the customer service provided were great & gave us peace of mind storing our belongings there while needed.

Dakota S. on

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Staff always very helpful, nice, friendly, & pleasant people. Always dressing the place up. Treated you like a family member. I would use this one if ever needed again! Thank y’all so much again.

Craig N. on

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The staff was wonderful !!!!

Keylagh M. on

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Michael went out of his way to be helpful, even removed a stuck lock from my storage space (my error). Great customer service, well maintained facility.

STEVEN L P. on

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Great service by Michael and christina

carl b. on

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Rude and arrogant man as some type of mgr. I will not spend anymore money nor would I recommend the facility based soley on mgrs. smart mouth and harassing phone call. There are many other facilities.

Tim L. on

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Thank you

ZENDA S. on

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Great company to work with

Brian C. on

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Very satisfied

Jimilyn M. on

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Mike & Christina Harris are very professional, they are the nicest people we have met in Pensacola, FL. Hospitality in accommodations, actions, words. Property is clean & beautifully landscaped.

Darlynthia S. on

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This has been one of the cleanest and most professional U-Haul facilities that I've seen in a very long time.

Linda S. on

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Owners were very helpful and friendly, and their service was excellent. The storage buildings are spotless and well maintained

Christopher O. on

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Awesome Place...Great Prices...Great Service!!!!!

NeKole G. on

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Really friendly just good people to do business with would use again if needed.

Sarah S. on

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Mike & Christine were awesome, especially Christine she was so helpful to us since we have never had to store anything before. She answered all our questions and took time to show us the unit.

Frank M. on

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We couldn’t ask for a better experience. Facility was super and the couple who manage the facility Mike and Christine are absolutely wonderful. Thank you guys for all you do for the customers.

DEBORAH S. on

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Excellent storage facility.

FRANK S. on

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The managers, Michael & Christina were outstanding, helpful in every way. The facilities were well protected, and we felt our storage items were safe and well kept. I would recommend them highly.

Dale F. on

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Welcome from the start! Very helpful and kind. Moving can have moments of feeling overwhelming, but these two put smiles in my heart. God bless u!

Melene s. on

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This is the cleanest storage facility that I have ever used with beautiful well kept flowers! Managers are fantastic, friendly and very helpful as well. I would highly reccomend using this location.

Theresa P. on

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Mark and Christina Harris have been so helpful during the time I rented the unit. Anytime I had questions that answered them without hesitation. They are hard workers and it shows. Super job!

Nicholas A. on

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They ar very nice every time you seen them they waved and said hi! Always kept the place looking beautiful. Thanks