Quick and easy return! Exactly what is needed in this fast paced world! Can't say we have any suggestions for improvement.Jeffery S.
Customer Reviews for U-Haul Moving & Storage of North Pensacola
Pensacola, FL 32514
(Between McDonald's and Waffle House)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my first time doing business with Uhaul. The Uhaul truck itself was in perfect condition in my opinion but the customer service was lacking. The gentleman I picked up the truck with was nice enough but not overly so. I'm not asking for an a** kissing.. The problem was the young man when I turned the truck in.. Mind you I turned the truck in early and with more gas than when I picked it up.. The young man was short and snarky for no reason whatsoever.. In today's climate it immediately makes me think racially motivated?? Especially that I had done everything right.. I told him he was rude.. I'll be sure to warn of the N. Davis Hwy store..Damita R.
Your agents were not consistent with their information and the lady was down right rude i will not be going back.JESSICA C.
excellent servicePATRICIA W.
DOLLY WAS NOT IN THE TRUCK I ORDERED AND NOW I AM GETTING CHARGED AN EXTRA ALMOST $50 FOR DOLLY THAT WAS NOT THERE I HAVE REACHED OUT MULTIPLE TIMES TO HAVE THIS CHARGE ADJUSTED AND I CANT GET A RESPONSE BACK FROM ANYONE AND THEY KEEP TRYIN TO OVER CHARGE MY BANK ACCOUNT !!!!Olivia G.
Owners of this location are awesome and they have good products.Trevor J.
Excellent customer service I felt like familyEdward I. | Overall Experience
Excellent customer service I felt like familyEdward I.
Your people at Davis Highway, Pensacola made it a great experience. Super friendly! They made it very easy to rent and return a truck. Online try to rent went poorly. I thought it would be so much easier but it wasn't I just got hung up and said authenticating credentials for about 1718 minutes. Not what you want to see if you're super tired and you're ready to move onto the next step. Not sure why there was a hangup. Well the actual walking talking employees made the day they were fantastic! So overall not so happy with the online experience but I've always had a fantastic experience with dealing with U-Haul staff in general. Always a great experience thank you Uhaul!Octavio M.
Customer did not leave a comment.CHRISTIANE H.
Customer did not leave a comment.Donna M. | First Impressions
Customer did not leave a comment.cinderella B.
Just the couple that ran it.Barbara S. | Overall Experience
Customer did not leave a comment.Teresa H.
One suggestion for drop off at this location to be more helpful, would be to have the exact address of the drop off location rather than this address. This address is for the U-Haul self storage units. The truck drop off location was a separate location 1/2 mile down the road across a major 4 lane highway. It would have been much easier to go straight to the exact drop off location rather than be directed to the wrong place frist. The U-Haul employee who directed us to the correct location was very helpful saying this happens all the time and is confusing.Wendy P.
Customer did not leave a comment.FRANCIS L.
Was told by call center that I was getting a first floor unit. When store called me was told unit was on third floor. Office staff was very friendly but A third floor unit would not work for me. Call center needs to give out correct information. I rented somewhere else.Ray E. | Overall Experience
Customer did not leave a comment.Geoff S. | Overall Experience
The wait time is always 12 minutes to speak with a uhaul associate.JAMES K.
Customer did not leave a comment.KEANE R.
Great management, super convenient move in and move out, they are so helpful ❤ best customer service experience I've had in a while.Samone M. | Overall Experience
I felt the charges were a little bit deceptive. $30 a day has an advertised rate, however there's that a per charge mile plus we have to refill with gas. Total about $70 for just a few hours rental.DAVID T.
The guy working there today was very helpful. He was alone today with a lot of customers but he gave people his undivided attention. He was attentive and really hard working. He was great!DENISE R.
Continue with good servicePatricia W.
It was all good. No recommendations.JAMES H.
It was amazing to work with Mike, he made the transition and moving process simple and easy.Daniel K. | First Impressions
Customer did not leave a comment.Lana L. | Overall Experience
Very affordable. Well maintained. Just what I needed.Julia R. | Overall Experience
Service was goodBOB G.
The Harris's were wonderful. The situation with truck availability was a mess but they maintained a professional helpful attitude. Christina called me when my truck arrived the night before to ease my mind about my rental. Cannot say enough good about these folks!MARLA C.
Customer did not leave a comment.Ricky R. | Overall Experience
Mike and Christina are amazing and always go above and beyond! Thanks!!HEIDI M.
Customer did not leave a comment.KESEAN R.
The On-site Attendant was amazing, friendly, and very helpful!!! Going the extra mile!Finis M.
Customer did not leave a comment.COREY S.
Customer did not leave a comment.THADDEUS P.
Customer did not leave a comment.Jamal M. | Overall Experience
Customer did not leave a comment.dwight l. | First Impressions
Customer did not leave a comment.Daniel F. | Overall Experience
Customer did not leave a comment.DAVID W.
Mike and Christina Harris are excellent representatives of U-Haul! They go well above and beyond good customer service. They treat their customers like family and have always run a secure and safe and quality storage facility. I will tell everyone I can to keep their materials at the Harris facility. Excellent service!!!KENNETH W. | Overall Experience
Open and close the facility on time. This location opened late causing a delay in securing a truck thereby causing increased moving expenses. Additionally, this location closed early and resulted in a "drop-off" of the truck.ANGELA O.
Customer did not leave a comment.Henry T. | Overall Experience
Customer did not leave a comment.MAURO M.
Great customer servicedeanna J.
Customer did not leave a comment.Sherry H. | Overall Experience
The owners/operators were extremely nice. I will rent from them again in the future.David C.
Customer did not leave a comment.DARLENE B.
Excellent owners very professional really nice people and rental vehicles exceptionally clean!MILLICENT R.
Poor management, never answered phone calls, was always very rude, and hung up on me several times.Scarlett K. | Overall Experience
The process from beginning to end was seamless. The staff were friendly and genuine when assisting me!Thanh T. | Overall Experience
Very easy process and friendly location.Timothy B.
The owner and the lady with him are awesome! They are extremely friendly, the truck was well maintained and clean. They have my business and anyone I know from here on.RONNY L.
Customer did not leave a comment.DEREK M.
I’ve used this location a number of times for storing household goods and a travel trailer. This facility is very well run and maintained, fast, courteous staff. Highly recommend.Kayla T. | Overall Experience
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Romine s. | Overall Experience
Very nice ppl always helpful would rent again thanks alotBen N. | Overall Experience
Did not have extra equipment I needed and they helped me locate it.MICHAEL L.
Customer did not leave a comment.JERMAINA J.
Customer did not leave a comment.William K.
I love you two, thanks for taking pride in your work ❤Nancy B. | First Impressions
Customer did not leave a comment.DOUGLAS H.
Customer did not leave a comment.Elizabeth K.
Customer did not leave a comment.SHIRLEY G.
This Uhaul location is superb! Hands down, excellent customer service. I’ve used them several times and every time they are just Awesome! The flowers in the flower beds look so beautiful too. Thank you so much!Nicole S. | Overall Experience
Customer did not leave a comment.Cadarius F. | Overall Experience
Better location or allow me to return to a closer location to my house.ZACHARY J.
Customer did not leave a comment.Sherry H. | First Impressions
This Uhaul Storage facility is the best I’ve encountered yetlorin j. | Overall Experience
The entire staff was super friendly and helpful. I was a little nervous about driving the U-Haul and pulling my SUV. The gentleman that assisted me reassured me and made me feel more comfortable.Mary S.
Customer did not leave a comment.Thanh T. | First Impressions
Check in via uhaul.com was very cumbersome. They had to call two people to verify it was me. This took several tries before I was approved.John S.
Location and staff very helpful. Location significantly further than reserved location and truck size different than reservation. The time alloyed for rental was reduced by 1 day and despite having to travel to a different state to pick up the rental mileage allotment was not increased. This has nothing to do w the location and staff since reservation was made online. I did not receive notification regarding location change or other changes to reservation. No compensation offered or given for significant inconvenience.TERENCE M.
The staff member who was on duty on 5/09/2021 was so courteous and helpful. I had a very smooth and pleasant customer service experience (which is rare these days).LATOYA T.
Great service nice peopleTODD B.
Mike & Christina ALWAYS go out of their way. They aren't even paid for HALF the time everyone sees them out there working, and they're STILL doing it with a smile!Brandon C. | First Impressions
Include a broomMELANIE M.
Customer did not leave a comment.AMY C.
Customer did not leave a comment.Kimberly & Bruce H. | Overall Experience
Mike and his wife were awesome and accommodating!Lisa F. | First Impressions
No issues other than needing to make a U-Turn in a shopping center parking lot since this truck is so large and you can't make a U-Turn on Davis Hwy to get to the drop-off location. Not a huge deal - just a mild inconvenience.Mitchell B.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Nathaniel W.
Customer did not leave a comment.Christian S.
Customer did not leave a comment.TIA D.
Lady went above and beyond I was very pleased!!TIFFANY A.
Very friendly! Great experience! Highly recommend!ROBERT W.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.Gary O. | Overall Experience
Excellent customer service. Friendly and professional. The facility was clean and convenient and having accessibility to elevators and the push carts was extremely helpful In storing and retrieving my belongings.Karen L. | Overall Experience
Customer did not leave a comment.Brittanykane J.
Customer did not leave a comment.Phillip C.
Customer did not leave a comment.LISA D.
Always a great rental experience here!MARK G.
Mike & Christina were absolutely wonderful! I will definitely rent from them again when needed Thanks for great service!Dedra B.
Customer did not leave a comment.Demetri A.
Customer did not leave a comment.NELSON S.
Customer did not leave a comment.NELSON S. | First Impressions
Customer did not leave a comment.Darlene R.
Customer did not leave a comment.WALTER W.
Customer did not leave a comment.Sherry L. | Overall Experience
Customer did not leave a comment.Amber D. | First Impressions
Customer did not leave a comment.Ruby M.
Very personable and helpfulRANDALL B.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Michael J.
Very friendly service. Please bring back the military discounts. The military personnel would really like that back. Thank youROBERT F.
Customer did not leave a comment.DAVID L.
After driving for 8 hours during a torrential rainstorm to remove my Mother's personal items from her memory care..we hot a truck and unit from Mike.The only ray of sunshine in what was easily one if the most difficult times in our lives.SHARON Y. | Overall Experience
Would like for them to be 24hr access.JAMIE T. | Overall Experience
The staff at u-haul two guys They were so helpful and courteous to customers I even told them I hope there was a recommendation card for them the two guys that was there on March 1nd we're very professional thanks uhaul staffers.LINDA S. | Overall Experience
Staff is very friendly and professional! Best choice for storage in this area. Property is very well maintained.Cheryl P. | First Impressions
Facility was very clean and employees were very excellent with their job by helping other people and very politeCrystal H. | Overall Experience
Customer did not leave a comment.Tove A. | Overall Experience
Staff was friendly and storage unit very clean. Will use again if needed!Toni Leigh S. | Overall Experience
The mobile drop off was a fantastic feature. Saved me a ton of time and trouble and it was very easy.Arianna C.
I always go to this storage for any storage or moving needs. They are fairly priced and I love the customer service. I would recommend this storage facility to anyone.Jessica W. | Overall Experience
Great customer service and very personable gentleman who was very knowledgeable. He advised me on the options available to meet my needs.APRIL H.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.danial h. | First Impressions
Customer did not leave a comment.CHRISTINA G.
I love going to this u-haul. They are greatKristopher K.
Exceptional service and advice!JEFFREY B.
Customer did not leave a comment.KEVIN U.
This is the best service and the best owners I have ever had the pleasant opportunity to interact with all of my 66 years on this earth. You can not improve on perfection. Honest, just perfect.BEVERLY W.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.Gracie E. | Overall Experience
Customer did not leave a comment.ROBYN D. | First Impressions
Friendly customer service she was excellent even did the walk around inspection with meALAINA M.
Best Chevy I"be driven in awhileANDRE A.
Mike and Christina Harris were amazing. They are professional and friendly, and they consistently went above and beyond to make sure that my experience with U-haul was a great one. I have and will continue to recommend their facility to everyone I can. In addition to being knowledgeable about everything I needed from U-haul, Mike and Christina offered compassion during the extremely emotional time of losing my dad and going through his belongings. They are a gem and a priceless asset to U-haul. Thank you for allowing me the pleasure of doing business with them. In my experience with U-haul across the country, they have made this experience by far the best.Erin T. | Overall Experience
Mike and his wife are always helpful and friendly.Scott S. | First Impressions
Your scanner didn't work. Pin pad didn't work.John U.
Mike and Christina Harris are amazing! They are very knowledgeable, and they will always go above and beyond for every customer to make sure the customer's needs are met! I highly recommend this location, and any time I'm in the area I will definitely use them again!Erin T.
Customer did not leave a comment.Blake M.
Great experience! The only negative, and I think it's just bad luck, is that my particular unit had a pipe running through the middle of it. If I had needed to store more items, it would have been an issue, but otherwise it was a great unit and facility.Chris M. | Overall Experience
The best customer service I felt at home at this location . I felt safe and that my property was safe.SCOTT P. | Overall Experience
This location is the best service and friendly staff you could possibly ask for.JEFFREY P.
Front desk guy forgot my dolly. He thought it was funny when I came back. Complained that â€œtoday is the worstâ€. You think I'm happy about driving back on Christmas Eve to get the dolly you forgot?! UnprofessionalDavid M.
The only downside to renting from UHAUL is corporate likes to raise the rent after three months, and every three months after that. Literally every three months you get a raised rate. That's possibly the most irritating thing in the world and why I'm unlikely to ever rent space from UHAUL again.James H. | Overall Experience
Customer did not leave a comment.KEVIN D.
Best storage facility in Pensacola. The couple who runs it are exceptional people. Very helpful and hospitable. I highly recommend the place .Jeremy B. | Overall Experience
Customer did not leave a comment.DREW K.
Owners very nice and super proficient! Quickest rental experience ever! Our 15 footer needed some maintenance felt a little in safeTYRISHA A.
Christina and Mike Harris are wonderful people! I could walk into that office and chat about anything with them. Very professional but also humble and willing to help in any way they could. We are storm victims who lost almost everything. They got us into their facility as soon as they could which was in no time at all! I thank God for their smiles, their laughter, and all around caring! Bless them ALWAYS!Voncile S. | Overall Experience
Customer did not leave a comment.JANET M.
Customer did not leave a comment.Shaquasia R. | Overall Experience
I can't thank Christina enough for her help. I arrived to find out the unit I had reserved online was not available due to an issue with the computer system. This was stressful, but also understandable given the extenuating circumstances after Hurricane Sally. You can tell they are local owners and operators because they did not even have a hint of a "not my problem" attitude. She assured us she would make something work, and she did. Sure, it would've been easier if the system had worked the first time, but that's life and you get a better a look at someone's character when things go wrong. So this gave me even more confidence to share my experience that you will be taken care of here at their facility. Thanks again!Tyler R. | First Impressions
The staff is very friendly and awesome. Prices are very reasonable and the facility is clean.Jennifer H. | Overall Experience
Loved the ppl there, they were all very nice. All but one, the was a colored girl there who was VERY VERY rude. Did not appreciate the way she spoke to me. Other than that it was very clean and I would surely go back and rent from them again.Amy M. | Overall Experience
Both representatives were very friendly and helpful. They went above and beyond when I was having issues with the registration online. They deserve a raise!JONATAN T.
Customer did not leave a comment.SIERRA G.
Christina and Mike were over-the-top helpful and it was a delight to meet them. Superb facility- very clean with well-kept! It warmed my soul to see flowers growing in a storage facility ! Thank you both.Nadine U. | Overall Experience
Excellent serviceCARLOS C.
Customer did not leave a comment.Courtney & Ezell D. | Overall Experience
Very clean and friendly, felt super safe.. Really liked it there..Amy M. | First Impressions
Very nice and clean and convenient I always rent here I will recommend this one great owner Love itLinda W. | Overall Experience
Friendly, helpful and great customer service. Highly recommend.Karen L. | First Impressions
The folks here were beyond helpful! Best experience ever!!! Thank you very much!!!Joel H. | Overall Experience
I have to say that this husband and wife team at this facility were just Fabulous!! I have never seen the compassion for helping people instead of just treating it as a business as I did with these two. Mrs Harris went above and beyond to help us in our situation and for that my sister and I were more than grateful! I really and truly would reccomend they're facility for anyone's storage and U haul needs.. Thank You again!!!DIANE R. | First Impressions
It was an pleasure renting here Thank youTina S. | Overall Experience
Customer did not leave a comment.Jahwon G. | Overall Experience
The premises were very clean and safe. The two people running the place are amazing people and helpful.Jeremy B. | First Impressions
I have always had a great experience with Michael and his wife. The facility is always clean and they are always welcoming!! I would recommend them to my family and friends for renting a truck and/or storage.Vanessa R. | Overall Experience
Customer did not leave a comment.Ricky E. | Overall Experience
Mike and Christine are THE BEST! I have been a customer for 5 years and have had second-to-none service from them each and every time. If you care about your stuff then choose this U-haul storage facility.DEBORAH W. | First Impressions
I would like to thank you guys so much for your hospitality And generosity.Martha W. | Overall Experience
Customer did not leave a comment.Bernard L. | Overall Experience
The managers are amazing and so accommodatingAndrew K. | Overall Experience
The facility is very well maintained. I felt like my belongings were secure there. The owners were always friendly and helpful.Tiffany V. | Overall Experience
Customer did not leave a comment.Corey S. | Overall Experience
I've had a storage unit with Mrs. Christina and Mr. Mike for over 5 years. I rent all my Uhaul trucks and vans with them as well. Their facility is always clean. the lobby is always clean; it's well lit. The elevators are always available. There are always carts available as well. The lobby always has supplies available for packing, moving and storage needs. They are the sweetest, kindest, personable people I've met running a business. I moved into a house so I will no longer need a storage unit but I will definitely still rent out my trucks through them and recommend them to anyone in need.Cristel A. | Overall Experience
Customer did not leave a comment.Dakota & Christina D. | Overall Experience
Customer did not leave a comment.MATTHEW ALLEN W. | First Impressions
I didn’t receive a swipe card they have them but says most people loose them and don’t really like the fact that I have to get out the car to punch in a code and then I was charged 5.00 extra a month to get a clicker when if the key pad was where I could drive up and punch in code and even if they had given me a card I still have to get out the car and then 5.00 extra for a clicker because their key pad isn’t stationed where I can drive up and stay in the car in this day and time is like wow. And if the location is gate and key accessed but I can’t access it 24 hours is ridiculous only 5am to 10pm and when I asked about 24 hour access I was told it would be an extra charge is ridiculous if they have cameras and gates why can’t I access it 24/7Hannah W. | Online Move In
Very friendly staff and clean facility. They were extremely busy but were very courteous to, not only customers in their office, but also customers calling in. I will definitely recommend this storage facility.Cemantha B. | First Impressions
Office personnel went above and beyond with my turn in and rental storage. Very helpful and knowledgeableBernard L. | First Impressions
reservation system caused confusion in that we reserved a unit while the on line system bumped us resulting in us having to get a larger than needed unitRon H. | First Impressions
Thank you very much for letting me come inside and wait for my cousin in the air conditioning. I get over heated in the heat and humidity, so I thank You! Frances LangFrancis L. | First Impressions
The Harris's that operate this location go above and beyond any customer service tasks and are much more than helpful. They treat you with hospitality and friendliness unmatched in today's world-familandrew y. | First Impressions
The owners are professional and courteous and made our move-in experience a pleasant one. I highly recommend this location to everyone in Pensacola.Judith R. | First Impressions
Very clean and very nice people that run it.Tracy T. | First Impressions
The Family ThatRuns This Establishment Are Very Nice And Very HelpfulArsola H. | First Impressions
Very friendly and accommodating owners and staff!Jessica H. | First Impressions
Great company to work withZENDA S. | Reservation