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MICHAEL BCustomer Reviews for U-Haul Moving & Storage of North Pittsburgh
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There are no garbage cans in the storage facility, thr bathrooms are hard to find, when you call for assistance from home or from the.sotrage unit, no one EVER answers
Thera C | Overall ExperienceThe staff here are the best I've experienced
ARASH DI have no comment for improvement. Very professional and efficient staff.
KEITH ABlake was amazing. Super knowledgeable and helpful! He resolved everything that took many weeks unresolved through multiple call center reservations. Thank you so much. Highly recommended.
erwin h | First ImpressionsWaiting area needs to be improved. I had to go somewhere else to sit and wait
Eyong NWhen the empty pods were dropped off and full pods picked up in Pittsburgh, I was not given a call from the driver 20-30 min prior to arrival as was promised, and was not pleased with no compensation offered. Also, one of the units doors was damaged upon arrival in Greenville, SC… even though no items inside appeared damaged, I was upset that I was not informed of this incident prior to delivery.
Lee BThe two young men, Pat and Ed, were outstanding. Thanks gentlemen! Both were incredibly helpful and made the pickup and drop off process smooth and easy. This type of customer service is exactly what I look for when choosing any business. I will happily recommend this location to family and friends.
THOMAS LGreat service!
JUAN WThe guy at the front desk didn’t help us too much with the move in procedure. When we went to check in, he said we didn’t need to since we signed up online despite the online instructions saying we should
Gregory S | Online Move InGreat place friendly staff lots of equipment
MICHAEL BDudes there are super cool. I was in and out quick.
EVAN PMy dropoff/pickup driver (Linda, I think) was excellent and whatever she is being paid, it isn't enough.
F WThe guy who installed our hitch, Mike, is a boss.
JOSHUA HOutstanding service and very nice location
GERALD VIt was a great experience. I dont see any replacements of U-HAUL. Their service and price are unmatched.
Md NThe trailer was clean but left side blinker didn’t work didn’t notice till night time so had to stop until the day due to light not working
GIOVANNI CAwesome service from Start to finish!! Thank you
Susan DNothing. Very friendly and helpful.
MICHAEL HPick up was not great. Didn't like the pressure of making a firm appointment time. Explanation of timing and rates seemed different than prior experiences, but drop off experience was perfect.
Mario DI hate having to use the app
Rebecca HThank you!
William K | First ImpressionsFast, friendly. Got me in and out and were very helful
THOMAS JU Haul service during pick up was great…..U Haul service once the boxes arrived in Florida was below average at best. The Florida experience soured the overall process. The PA service was great, however….
Richard CFriendly service and clean facility.
PHILIP MThe only real annoying part was having to do the entire check in via the app since I didn't download it in advance. Aside from that, the workers were extremely helpful in helping me get the app set up and showing me to my storage unit since I was a little lost.
Franklin B | Online Move InAll went well, would refer people to this location.
Jack L | First ImpressionsMake sure the staff is trained properly on how the equipment works.
Daniel SLove, love, love! Excellent customer service. Very friendly staff.
MYRA R | Overall Experienceeverything went as planned. no need to change anything
GARY MExpensive
Adam S | Overall ExperienceWe loved the staff we dealt with today !!!
Thomas VI have already recommended to my 3 friends and they are gonna to install hitch next week
Rakesh AThis is the 3rd time I have rented from this U-Haul location and each time the service was EXCELLENT! Friendly, professional, thorough when explaining the contract and rental process. Nelson was professional, and friendly!
JOANNE SAmy was awesome. Super efficient and answered any question I had
Ryan WEverything was good. My last move was a nightmare. This one was as good as it gets for having to move.
BRIAN HMake sure the correct fuel level is in the truck before it’s given to the customer my truck should have a half a tank but did not .I also think with the fuel all trucks should have a full tank not a half or below.
JOSEPH NChristian was very helpful personable I had an excellent experience.
DAWN TThis was my first time using U-Boxes and it went very well. This was extremely cost effective versus PODS, and it went like clockwork. Absolutely on time to the minute. Only suggestion I have, and this is hardly a concern, is to publish the phone numbers for both the local shipping location and the end point location prominently once they are scheduled. The key phone conversations are with U-Haul scheduling locally, and we played some phone tag during the rental. There was no difficulty encountered, but as long as you're publishing rental details on the app might as well include this information. I was totally satisfied.
Ronald CThe location was wonderful. Would definitely rent there again. Staff was great. My only suggestion is that U-Haul should Reprogram it’s reservation system to send fewer system-generated emails. Just send a confirmation and maybe one reminder. More than that is spam.
HARRY RWhen we arrived to Uhaul to pick up our rentals per our reservation, the truck was not available yet and the furniture dolly we reserved was already rented out. Nobody at Uhaul informed us with an update prior to our arrival. Waited an hour in the customer service line to speak with someone upon arrival. After complaing a fair amount, we did receive a refund.
CODY HFront desk clerk that checked me in was extremely kind and knowledgeable; pay him more, give him a gift card, something!!
PATRICK CYes, the young man running the place was excellent very well manneredand organized with everything he was doing by himself pretty much. Not too much to improve other than possibly helping hand for him in the morning. I believe his name was Mike.
KURT LIt is hard to improve when the experience was extremely pleasant. The team that I interacted with (Patrick and Mike) were tremendous. From scheduling over the phone to pick up and return. They could not have been more professional, courteous and hands-on helpful. Mike helped hook up the trailer and connect the wiring while also educating me on how the trailer locks into place. Patrick helped me upon return with disconnecting the trailer and closing out the transaction. I have to say, the culture at this location is one of the best I have ever interacted with. I have used U-Haul a bunch of times over the years, and this location never disappoints. Always polite, energetic and helpful!
WILLIAM SPatrick at the front counter made renting my first storage unit an absolute breeze!! He was extremely knowledgeable of all the policies and the layout of the facility, and highlighted a map of where to park and find my unit. I hadn't reserved a van beforehand and he was more than happy to help me find a same day rental. Patrick is the absolute best!!!
Kyle R | First ImpressionsBest U-haul pick-up experience I've ever had. Staff were so helpful and communicative. Especially Blake!
SCOTT MAll good.
EDWARD MThe additional day on my rental was warranted due to an issue with the equipment while I had a fully loaded truck on the side of the road. I waited beyond the estimated two-hour arrival time for roadside assistance, which prevented me from returning the truck on time. I immediately called the rental location to explain the situation. As a result of this delay, I had to extend my move into the next day, which also caused me to miss work. Without the support of my family and friends, who were only available on the original move date, the process took significantly longer. I returned the truck the following day, but due to being 45 minutes past the return time, I was charged for an additional full day. In total, I was charged for two extra days, plus two additional days of coverage, amounting to an overcharge of nearly $120. When I called to dispute the charges, the employee I spoke with was dismissive and condescending. Rather than listening to my concerns, they insisted the charges were correct, downplayed the amount, and did not acknowledge me. When I pointed out the discrepancy, they did not apologize or take accountability, instead telling me that “there was nothing they could do, whether it was their fault or not,” and directed me to call the 1-800 number. This experience reflects a lack of transparency in pricing, poor listening skills, and a failure to take accountability. I would appreciate a review of these charges and clarification on why I was reassured there would be no additional fees, only to be charged extra upon returning the rental. I hope this feedback is taken seriously to improve future customer service interactions. Please let me know how this matter can be resolved. I look forward to your response.
ASHLEY IOutstanding service!!
Joseph P | First ImpressionsBlake, Christian, and Pat were all helpful in getting me in a warm, clean truck fast. They also made dropping the truck off at the end of day stress free. 10/10
ALEX CStaff at this location is always friendly, helpful, efficient. I drive extra distance to rent at this location (vs the auto repair shops etc. Thant rent U-Haul).
BRUCE CThe staff is awesome. Dan the maintenance man is da man and deserves a raise immediately.
Richard W | Overall ExperienceEveryone is always so nice and friendly and very helpful
KIMBERLY RMy first time renting with you guys and my experience was fast easy and great customer service. Thank you
ROBRIGA TNot real happy with the auto check in policy when people are still in the building having tongake multiple photographs multiple times was tedious and cumbersome as well as time consuming standing in the rain
JOSEPH LThe attendant was very professional and handled my reservation and checking with ease and got me on the road.
THEODORE VI recommend uhaul storage in Westview pa!
Cheryl K | Overall ExperienceEveryone was awesome. shawna delivered my goods and was amazing!!
Barbara TPat and Christan have great customer service skills they made everything quick and easy. My truck was clean and ready to go for my reservation.
Brian C | Overall ExperienceNothing, all staff were professional, friendly and helpful!!
MARK AEverything was fine. Fast check-in, Fast Return. Equipment was perfect. Price was very reasonable. What a great service to the community.
JOSEPH SFriendly, knowledgeable ,and Spot on, Don’t know how to improve on that!!!
GEORGE SThe truck was clean but it broke down on me but the guys at the location was very helpful and quickly fixed the extremely frustrating situation they get 5 stars
IRETI AA paper receipt, I never received the receipt that was supposedly sent.
francis hThe equipment was clean, but the tires on the passenger need replacement.
PAMELA HI always have a good experience at the Westview U-Haul the one I’m at night Road the workers there are ignorant, but Westview is top notch
MARK MAt both locations, they were friendly and cordial, knowledgeable also. Every question was answered and taken care of, thank you
Neil SNothing- they were very nice and efficient. We were in and out very quickly and on our way.
ROBERT EEverything went extremely well. Christian was overly helpful with some unusual circumstances. The Moving.help people were great, on time, polite, and finished in the allotted time even through the rain.
REBECCA LBlake and Pat at U-Haul provided exceptional service from start to finish. They were friendly, professional, and made the entire rental process effortless. The van was spotlessly clean, and their attention to detail ensured a smooth, stress-free experience. Thanks to their expertise, I felt confident and well taken care of. I highly recommend this location and will definitely return for future rentals - Pat and Blake are a fantastic team!
CHARLES MEverything was fine.
NADINE MWe picked up a trailer that was full of snow and ice. We had to ask for a snow shovel, and then had to take the trailer to a car wash to thaw it with the power rinse. It took about $6 in quarters and an hour of time. Then when we picked up our flooring, we realized two of the four tires were very low. One was under 20 pSI the other was under 10 PSI. We filled the one tire, but the other one was so low the automated filler at Costco would not fill it. We called roadside assistance, and got multiple alerts a half hour apart that the person was at least 90 minutes out. So we did some research and figured out how to fake out the tire filler to actually fill a low tire. We burned a lot of time and had to deliver all of the flooring that we needed very late in the day. We didn't get home until 3:00. A.m.. awful experience.
THOMAS OThe manager Christan D is very helpful and friendly. He made my experience quick and easy. I will recommend this Uhaul to all my friends and family.
Brian C | First ImpressionsIt was so quick and easy! I reserved the truck and hour before I picked it up. The man at the desk was very friendly and got us on our way. It was a very pleasant transaction.
ken WThe lights are on full time and our furniture turned yellow.
Sal D | Overall ExperienceNeed a manager to contact me via email to resolve move-in issues. Or manager can schedule a phone call to discuss with me via email: dunganca@upmc.edu Currently at work unable to discuss by phone for several hours. Absolutely HORRIBLE experience thus far. Hoping to be contacted by someone at the corporate offices to discuss.
Chelsea D | First ImpressionsPrice increase was not the best for an outside storage that had no type of climate control. I also got screamed at by two staff members. One was due to the alarm system needing fixed no sign stating it was not working and every time I went to open my unit the alarm would go off and I would not hear it on my end. My lock would get stuck and you had to fight to open it. When I was getting ready to leave a staff me never screamed at me that I made the alarm go off many times and that I needed to “f****** swipe my card “ I showed him when I was leaving it said “see you again “ proving to him I swiped my card. Another time is when the alarm went off again same way but the staff member had me come into the store and he told me there were multiple cards and codes under my account when there should have only been one card and one code. He did not explain anything else. Everything else was fine I was able to store for a long time I had no issues with my unit itself .
Amanda W | Overall ExperienceSafe and secure location. My belongings were in great shape after a year is storage.
Carol S | Overall ExperienceHow about prorating the payment for the customers if they do not keep the unit that long. If they only need it for a week or two they should be given a refund for the remainder of the time they did not occupy the unit. I paid for a whole month and only used the storage for a week & a half due to my place not being ready yet so I lost out on a lot of money because of this.
juli s | Overall ExperienceYou were a joy to work with.
dean r | Overall ExperienceNelson was a super friendly and knowledgeable guy. Good person to have dealing with customers as well as the other employees that we encountered. All were very nice.
juli s | First ImpressionsBlake was so super helpful,friendly and explained thoroughly how to access storage unit. Also,Kate was very friendly too. I appreciate them both.
Shannon H | First Impressionsstaff was EXTREMELY helpful
Joseph P | First ImpressionsEveryone on the team was always very polite and helpful. My only frustration in all that time was when I tried to call the store once or twice I got rerouted to an 800 number and never could get through.
Cyndi M | Overall ExperienceVery clean
Brittany P | Overall ExperienceMy card and pin were programmed by the worker but neither worked that day. The unit read access denied. I spoke with the worker that day and he couldn’t figure out how to fix this. I went back the next day to use the facility, same problem. The alarm is triggered ever time I access my unit. I will have to talk to the worker again until this inconvenience is fixed.
MICHAEL W | First ImpressionsThe guys at the west view location were excellent!! They run a very tight ship over there. Everyone is on point and quick. Thanks for the best service guys!
Amanda C | Overall ExperienceThe store associates were extremely helpful, curteous and professional. Highly recommend!
Joshua M | First ImpressionsOur storage unit still had a tag on it that was supposed to be removed before we got there. When we removed it, an alarm went off. O: Otherwise, our experience was great!
Sara O | Online Move InMY EXPERIENCE WITH U-HAUL WAS 5+ STARS. DURING MY YEAR+ RENTAL. I ALWAYS FELT WELCOMED AND THAT MY BUSINESS WAS APPRECIATED ON INSTORE VISITS AND ANY PHONE CALLS WERE POLITELY RESPONDED TO.... IF NEEDED WOULDN'T HASITATE TO USE AGAIN :-)))
PHILLIP W | Overall Experiencevery good service, but why
BARRY L | Overall Experience100% good
Maria V | Overall ExperienceThe equipment I rented worked as expected and the staff on both ends of my move were excellent. I would highly recommend u-haul for a self-move.
TRISTAN W | First ImpressionsCustomer service by the staff was excellent!
TYRONE C | Overall ExperienceFacilities are clean enough; not specifically spectacular but no obvious dirt just an old floor. My only suggestion would be for them to demonstrate the check in process because there is no one around otherwise.
Ryan F | First Impressionsstaff was awsome
tyler b | First ImpressionsWe like were we are now.I like being inside. Thank You Jill Gable M
Jill g | First ImpressionsThis Uhaul facility is the best I have ever worked with and I have used Uhaul many times over the last 20 years in several states for moving and storage needs. Christian and Patrick were very helpful getting setup at the start, Patty was also very helpful getting my billing and autopsy set up correctly. The facility is really nice and was very easy to load and unload with the loading bays. The lighting and access were fantastic. Thank you for a great experience and will definitely use this facility again and recommend for others in the future both for storage and rentals.
DANIEL M | Overall ExperienceBlake was very complete in covering the process. Thanks!
Sherri W | First ImpressionsThe sales girl was very nice but the assistant manager was extremely rude, arrogant & didn't give us or the employee the time of day when asking a question regarding a price that was advertised.
Kiera S | First ImpressionsThank you
Maria A | Overall ExperienceNo problems during the obtaining of a storage unit. Worker was very friendly and accommodating. No reflection on U-Haul but people that use the carts should put them back where they got them. Great experience would recommend anyone to get a storage unit at Westview. Especially because there are no steps and it is a one floor unit.
karen c | First ImpressionsGreat staff and convenient facility!!! Recommend highly……thanks for everything.
Cindi D | Overall ExperienceI originally ordered a 10x10x10 storage unit but when I went back to the unit it had a lock on it. I went to speak with the individual working that day and they were unable to remove the lock and there were no other units at the same size. The person working was very helpful and provided me with two 5x10x10 units to make up for the error at the same price as the 10x10x10.
Joel S | Online Move InStaff was professional and facility was clean, but very bad lock policies, have to get a locksmith for 300$ instead of having staff capable of removing locks and check in/out system was pointless.
RICHARD S | Overall ExperienceIf the storage access was available later or 24 hours that would have been a huge perk
Geneva G | Overall ExperienceVery knowledgeable staff, convenient, spacious, secure location,month to month options, no longterm contracts!
Jennifer J | Overall ExperienceThe owners were awesome!
Eric C | First ImpressionsThe guys who helped me was very nice and walked me thru the process was very satisfied
Jodi M | Online Move InVince & Michael were incredible. So helpful, professional, courteous, expedient. Got my problem solved quickly and set me up for success with my move. Solid
Albert P | First ImpressionsYour employees at the West view PA location are awesome!
Pamela S | Overall ExperienceBlake was very helpful both by phone earlier in the day and through the registration and move-in process. Christian was also extremely helpful. We were in a bit of a hurry to get our first few items offloaded and to get set up with some storage to allow work to happen in our new house. This facility has been the best experience of many good ones for us in terms of move-in. The setup of the facility and ease of access is about the best we have ever experienced. We really appreciate all of the help and flexibility even at the end of the work day and given not just without a complaint but with a smile. Thanks!
DANIEL M | First ImpressionsStaff was helpful and professional
Leslie L | Online Move InGreat customer service!
Shomari D | Overall ExperienceThe only issues I have with the storage facility is that each time I went to my unit I did NOT use the security card and yet the alarm went off and nothing occurred. No staff came by to investigate, nothing. Had I been a bad actor it appears I would have been able to break into my unit with no intervention by staff. I also was unnerved when no staff were in the front office when I arrived to close my unit out and when I finished emptying it for inspection. The alarm went off and yet no staff came rushing out to see who I was for several minutes. Security here is very lax and I would hesitate to rent space here in the future.
John C | Overall ExperienceThe service reps at the West View location were fantastic.
donna p | Overall ExperienceThe staff went out of their way to make sure we were happy customers. Very pleased with their helpfulness and attitudes.
SANDRA H | First ImpressionsHorrible experience. Would not recommend to anyone!
Lori s | Overall ExperienceI am waiting for management to reverse charges for my unit since the first month for those using the mobile app and enrolling in automatic payment plans should be FREE. I was charged $80. I am told someone will reach out to me to reverse the charge and issue a refund. My storage unit is at 996 W Park View Drive, Pittsburgh, PA. My name is Richard Hamilton.
Richard H | Online Move InThe only problem I had was with the staff. It seems like there is always a lot of help but they have to keep asking each other what to do. I gave cash and it was oh I can't open the draw and try to find someone who knows how to. Also they seemed in a hurry to go back out and to play football Also who's idea was it to put the service desk way back in the corner of the store There is all that space in the front where the desk should be.Its ridiculous to have to walk all the way back to the corner The staff needs a little help getting there act together. I was in there on time paying on my unit and a girl had to keep asking a guy to help her again open the drawer and he kept talking to someone about a motorcycle he was going to sell. Finally I asked him can you please help her,he said ok but while helping her he kept talking about his bike. Sorry to have to report this but sometimes you just have to. Thank You
Christine F | Overall ExperienceRae Leuthe was awesome went above and beyond to help me.
Sherry D | First ImpressionsThe staff members were very helpful, and awesome people!
Joktan F | First ImpressionsWoman who processed our order was patient, kind and very helpful
John C | First ImpressionsThe only thing it was way too expensive
Debra H | Overall ExperiencePrice was high for indoor unit, but very clean & safe. Thank you. Thought I might get a refund for leaving on the 11th. Did not. Oh well.
ROBIN W | Overall ExperienceThey were very professional, nice facility.
JEROME W | First ImpressionsU-Haul is a very organized company. Thank you
Carol K | First ImpressionsWe found ourselves in need of a large, safe, temperature-controlled storage and Missy went out of her way to help us. She explained everything, met with me quickly, gave me a tour of the facility and got me through the paperwork with ease. The rest of the staff were also very friendly, and Missy made a point to introduce me to the manager, Christian, who was also extremely accommodating. We feel confident with our decision to use UHaul for our storage needs and especially this location.
Jay D | First ImpressionsGarage doors near my unit have not worked in over a year. Access was limited.
Gary B | Overall ExperienceTray was great! Super helpful getting me set up and ready to go with my unit and truck.
Isabella C | First ImpressionsEveryone was very nice and helpful. Reasonable and up front pricing. Clean and well lit. I felt my belongings were secure
theo r | Overall ExperienceConvenient location and great prices
serrita d | First ImpressionsAll staff were friendly and helpful
Adam S | First ImpressionsLoved the easy access. Would definitely use again.
Linda D | Overall ExperienceDislike how money was draft from my account for payment without my consent. As a result, causing numerous overdraft fees of $35
Frieda H | Overall ExperienceFrom the time I called to reserve a U-Haul truck 🚛 & storage unit ☺️🙆🏽♀️💁🏽♀️ Workers were very knowledgeable and very pleasant. Christian & Mike are the best 💁🏽♀️👍🏽
Tyra C | First ImpressionsWhen I signed up for a unit it was a certain price then was raised after 3 months. When I went in to close it out there was an advertised price for the same sized unit that I had at the cheaper price. That is very very shady. I will tell everyone that your company is shady and to use one of the MANY other storage places around here
Mike J | Overall ExperienceBerry pleased with U-Haul especially With Terry who was helpful and friendly and solved our problems.
Megan M | First ImpressionsIn all of my interactions with staff and management I can honestly say I have not had a single bad experience. I feel they went above and beyond to meet my needs and I would highly recommend this location.
Ashley R | Overall ExperienceTray who waited on me was very helpful and kind. He is an asset to the front desk! Christian, the manager, proved to be very helpful as well. There were other employees around the property who appeared very nice and friendly! Seems like a nice working atmosphere!
Teresa R | First ImpressionsChristian was the representative who helped me from start to finish.He was very helpful,friendly and took the time to explain everything that I needed to know about the storage facility!
Maryellen R | Overall ExperienceThe staff was very very helpful. They met us outside as we pulled in and made the whole process very easy and relaxed. They were quick and efficient. Dominic I think his name was, he was extordinarily nice and understanding and helpful.
Jordan P | First ImpressionsThank you all uhaul staff that helped me with my reservations and for helping me change some reservations, you were all very helpful
Thomas C | First ImpressionsChristian was fantastic at helping me get into a uhaul. the professional friendly staff and clean, convenient faculty left me with a great experience!!
ELLEN D | Overall ExperienceManager was very helpful and accommodating. Staff also helpful. I saw maintenance competed on numerous occasions and knew being cleaned so secure knowing my furniture was safe. Access was main factor is selecting U-Haul. I loved being able to drive in out of weather
Gayle A | Overall ExperienceThe general manager here deserves major kudos! So helpful
Sid A | Overall ExperienceDominic Graciano and Christian Drischler were very helpful…especially Dominic! He took the time to answer my many questions and offered suggestions that were very helpful..made my entire experience a lot less stressful!. I highly recommend them and their West View (Pittsburgh, Pennsylvania) location!
Lorraine M | First ImpressionsVery clean, dry and accommodating
ashley m | First ImpressionsThe internal parking overhead doors were not functioning no allowing unloading inside the building. Had to bring everything in via a standard 32” door.
Kevin O | First ImpressionsUsed 3x in past 1.5 months and every time has been such a breeze to rent a truck. Customer service is wonderful and such a big help. Never had any issues with any of the trucks (van or box).
jesse k | First ImpressionsThe garage doors always broken and too expensive
Brandon R | Overall ExperienceRobyn was great! So were other staff at West View location!
Angela A | First ImpressionsThe facility manager was always friendly and knowledgeable.
Westview E | Overall ExperienceTodd and Dom were PHENOMINAL!! Helpful, informative, professional, friendly!! Yes! I will recommend this facility to EVERYONE!!! Thanks for a very nice, clean, and convenient location.
ELLEN D | First ImpressionsStaff very friendly and extremely helpful. Units very clean. Would use again.
Ron S | Overall ExperienceNO COMENT
GEORGE E | Overall ExperienceHard to find the correct details in the email.
Paulaul S | Online Move InThe workers were very friendly and helpful. Answered all questions and explained everything very clearly
Katherine W | First ImpressionsFirst time using storage. What I expected it to be and how is was 100% good. New facility clean, friendly staff, easy in and out. Definitely recommend this UHaul facility
Marie S | Overall ExperienceI moved out and needed receipts. They say they have none. I was there 6 months and there is zero record of me actually being there. Completely insane. So, after a month of being promised receipts, there's nothing. Oh, and my above "contract number" is that. It's apparently the store ID. 809085-00101929
John G | Overall ExperienceI like how we got everything together and I like how the storage room is nice and wide for all my stuff to fit in and everything looks clean.
Shameeka D | First ImpressionsEvery employee at this uhaul location were extremely friendly and helpful. We worked with Domenic on our last day and he helped us get out of our unit quickly and efficiently. This location is very clean and bright. I always felt safe going to my unit at any hour. If we ever needed to rent again we would do so here.
Lori M | Overall ExperienceOur apartment got on fire and Uhaul gave us and three other people one month free. It was a great help to have a place to store the things we could save. Thank you. 😊
Ron S | Overall ExperienceVery pleased with the storage facility and the U Haul employees.
Michael T | Overall ExperienceWe’re treated very nicely.
harry m | First ImpressionsThe staff are helpful, the facility is brand new and well maintained.
CASEY T | First ImpressionsGreat value convenient
Mark M | Overall ExperienceVery easy experience!
Linda D | Online Move InThe manager was very helpful , made the experience super smooth would totally recommend this place to others
Jeff B | First ImpressionsNICE PLACE
GEORGE E | First ImpressionsThe young men who attended to us were very kind, helpful and professional. Answered all my questions and concerns. Top notch!!
ROSEMARY B | Overall ExperienceEmployee didn’t tell me there was another access door that was much closer to my unit. Other than that it was great.
Spencer W | Online Move InThe young men who signed us up were professional and courteous. Very pleasant experience.
ROSEMARY B | First ImpressionsThe tank was not filled to what it was stated on my contract. I was required to fill the take more than what it was given to me. I used less mileage than estimated and I dd not receive a refund for overpaying. The staff seems a little indifferent to customer service or making sure the closes out are done appropriately.
SHINIC D | Overall ExperienceI would use them again! Very friendly and helpful!
Heidi A | Overall ExperienceVery pleased with overall accommodations. Only reason for not " Excellent " rating is due to communication. Phone accessibility/communication with customer service agent's with reservations, issues, consistency of information details between agents. Issues Mostly in regards to 800 contacts, a couple local. Thank you for new well established, clean, convenient, accommodating facility in West View , PA
Janice K | Overall ExperienceStaff is very nice. Just not trained well. They Are Young and newly hired. No one is in the sales area when a customer arrives. General manager was present once. Did not engage. They do seem help among one another. This is great because they are truely supportive of one another and try hard to address issues.
Linda R | First ImpressionsNeed to hire more people. Also get better looks, my kea actually broke off when I tried to use it; I have to use my own look????!!!!!
Laurie M | First ImpressionsThe main garage doors were in need of repairs too often!
jeff h | Overall ExperienceStaff was very friendly and helpful!!!
Brooke M | First ImpressionsAccess should be 24/7..
Linda R | First ImpressionsOur customer service rep was great. He was friendly, helpful and informative.
Julie K | First ImpressionsEasy access and convenience.
ben f | First ImpressionsStaff and the facility were fantastic
Michael T | First ImpressionsThe employee was extremely helpful! I had trouble getting in at first and he explained the process, then walked me to my unit, when I realized the unit I had rented was too small for my needs he took his time working with me to figure out what unit would work best for what I needed and then quickly re-did the contract to update the unit. Thank you so much!
Victoria L | First ImpressionsEmployees were very good with me and explained everything in great detail. Facility is convenient and well maintained.
Michael T | First ImpressionsGreat work Rayshawn. Keep it up!
jacobi s | Overall ExperienceThey are very considerate and helpful
Mary F | First ImpressionsUhaul made this experience easy.
Debra Z | Overall ExperienceChristian bent over backwards for me and I witnessed the same for other customers. He is on top of his business!
JEFFREY B | Overall ExperienceChristian and his staff were amazing and provided prompt, compassionate, and helpful service in all areas. We had many questions and Christian worked with us to answer every one. The units are impeccable, the facility is clean and there were always carts available. This is the best experience I have ever had with Uhaul. I am directing all of my friends to this North Hills location and am so grateful to Christian & Co. Patrick was helpful as well. Thank you!
Emily K | Overall ExperienceChristian was very helpful with us getting our move from the u box to a storage unit 10x10. Everyone was pleasant and easy to work with.
Joan M | First ImpressionsLengthy process to check-in... ended up needing counter help due to long wait and lack of communication with online representative and return was even more lengthy and frustrating... was told in advance to "just park it in the return area and put the keys in the dropbox", but then ended up needing multiple pictures and information from vehicle which was no longer accessible without keys to turn on dashboard indicators. This should have been clearly advised IN ADVANCE, perhaps when checking in, to save time and frustration. Specific steps for arrival and entering storage area- entering code to disarm, opening/closing garage, breaking temporary 'lock' (zip-tie), entering code when leaving, etc... should be posted in garage area. Some things have instructions but nowhere could I find a complete checklist of what all I was supposed to do. **Also, the speed-bump in parking lot is unusually high and scraped the underside edge of passenger side/door area. Who should I contact regarding damages?? I was advised inside by employee that U-haul installed that.
Ingrid P | Online Move InI swapped out my unit for one closer to the loading bay. When I went to move in my code did not work. I tried using the call button on the alarm unit. It went to customer service instead of the office. It was pouring rain so I opted to walk through the facility to go back to the office. I went to exit through loading bay 1 & 2. I didn't notice but I'm guessing the roof leaks. I slipped and fell injuring my knee and back. At no time did the motion lights come on. I got up and proceeded to the office. I told them what happened and they didn't seem to concerned about it. I asked about my unit code not working and it turns out the order was never completed. So they redid the order and I was on my way. I went back later in the evening to unload and items. And my lock that I was given from the office wouldn't unlock. It was seized up and the key snapped off. So now. I can't get access to the items in my unit or put others in the unit.
Timothy B | Online Move InMultiple good experiences, including storage locker rental and truck rental. Great staff. Thanks again.
Kevin F | Overall ExperienceBlake helped me a great deal.
JEFFREY B | Overall ExperienceChristian and his team are very customer service oriented.
JEFFREY B | First ImpressionsThe pricing is good but only because I got a promotion and I am planning for short term use
JOYCE A | First ImpressionsSaturday was the only issue I've had at this facility...the 2 girls working were rude , with 1 having a panic attack in front of us. Contractors were painting the pavement and refused entry to our unit tho NOTHING was mentioned the previous day when reserving a truck for the specific purpose of cleaning it out! We moved the cones to gain entry and empty my unit. The girls were being bombarded with complaints and I get that, but neither should be in the customer service industry with how they talked about the customers when they walked away irate...can't take the heat, get outta the kitchen...poor company representation from the get go Saturday...tho I cannot say 1 bad thing about Josh who always went above and beyond...especially while I was having banking issues and was late 2 months...aside from Saturday, my experience was pleasant. Thank you Kelly
kelly b | Overall ExperienceI have no complaints about the Westveiw Location. My complaint was where I picked up the truck in DC . I got there and my 15 ft truck was not available. I told them I drove all the way from Pittsburgh and needed a truck to pickup furniture. I finally got a 10 ft truck a hour later. I was late for my pickup for the furniture and almost missed the pickup, That made the trip very aggravating. But I must say the manager Amy helped me with the situation of the trip.She was very nice to work with.
Russell S | First ImpressionsVery convenient access.
Howard R | First ImpressionsWow that staff was amazing and made my day stay successful and easy! Turns out there was a Dom on the staff too, great guy and great looking too. Wonderful experience.
BIG D | First ImpressionsI asked for 24hour access to drop off music equipment after playing shows. I tried 3 different keypads at approximately 1:28 am 4/24 and It tells me access denied. So I had to lug equipment down 2 flights of stairs and woke my kids and neighbors. The person that checked me into the facility took me to the computer and personally set me up for 24 hour access.
Daniel Y | Online Move InEasy access. Clean facility.
William H | Online Move InI have been to and used a couple different Uhaul locations and this was by far the best one. I will definitely be using this location if I need storage again and I will definitely recommend it to others
ALYSE R | Overall ExperienceThank you.
Craig O | Overall ExperienceThe general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.
RODNEYW G | First ImpressionsThank you very much for your great service. Your manager and team were very helpful.
Craig O | First ImpressionsI am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?
john d | Online Move InThe online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.
Katheryn K | Online Move Invery nice new facility
jeff h | First ImpressionsThe service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.
karen s | First Impressionsi was very impressed with josh at west view, pa storage..very helpful,clean facility,and was very respectful, and could tell he understood my needs..although i made reservations a month in advance for a 20 foot uhaul and a trailer to pull my car 1400 mile from austin to pittsburgh..i was told to come to rundberg austin texas location to pick up truck and trailer, and then was told i needed to go 30 miles out of my wayto pick up vehicle, which set us back 6 hrs, so turned out i had to stay an extra night in a hotel..and the person i spoke to at rundberg austin was not polite, and i almost lost my kool on him, but remained calm..don't know if i will use uhaul againfor transporting any of my items..storage on the other hand yes will continue to use uhaul store at west view pa location..i was told by customer service that i would be compensated for my incovience, but never heard back from anyone..thank you
RAYMOND S | First ImpressionsGeneral manager and all staff were very helpful and professional.
Kim H | First ImpressionsJosh and his staff are an asset to your Company. They are excellent to work with. They go above and beyond their requirements. I promote this location with the community as much as I can. I am so thankful to Josh for improving the Landscaping at the West View location. Great group of U-Haul employees.
Amy S | First Impressions