Customer Reviews for U-Haul Moving & Storage of North Pittsburgh

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Pittsburgh

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Kimberly C. | First Impressions |
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Customer did not leave a comment.

RODNEYW G. | First Impressions |
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The general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.

Barbara B. | Overall Experience |
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Customer did not leave a comment.

STEVEN W.
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Manager Amy is amazing! Helpful and knowledgable, went the extra mile (literally called the return location in VA to confirm my after-hours return!) and I would definitely rent from this location again. She's what makes U-Haul great!

David M.
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Customer did not leave a comment.

Craig O. | First Impressions |
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Thank you very much for your great service. Your manager and team were very helpful.

Matthew G.
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I had the pleasure of writing with Amy, the new general manager. She was friendly and helpful and did an excellent job.

george P.
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There is no need for improvement but I really wanted to say thank you to the general manager Amy for her help. She made my customer experience fun. I also was only there for about 10 minutes when the truck was ready for me. Kudos to Amy! I will recommend this U-Haul location to everyone I know!

Martin H.
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Nothing

Bryan S.
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Customer did not leave a comment.

john d. | Online Move In |
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I am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?

Timothy S.
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Steven A.
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William M.
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Daniel L.
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Staff is always professional and willing to go out of their way to help out a customer. The ease of getting in and out of this location is also an added benefit. These guy's are top notch!!

Courtney W.
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Andrew D.
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RONALD E.
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Drop-off was easy. I had to call into this location to correct a billing error. The error was fixed and a refund was promptly issued.

Kristen C.
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Customer did not leave a comment.

August D.
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I was charged for two days instead of one . I waited for someone to call me back didn't get a call so I left work to go there to fix the problem. I'm going to start looking for another rental company because what was done to me was definitely not acceptable. And very displeased with that location.

Lena F. | First Impressions |
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NATALIE K.
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Danielle T. | First Impressions |
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Charise W.
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Good customer service

David J.
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Customer did not leave a comment.

Patti H.
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I am very happy with my experience this is the second time I rented at this location. Once with a reservation and the second time I just walked in. The staff is very welcoming and professional.

James E.
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Customer did not leave a comment.

Daniel F.
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Very large center nice that I could leave my vehicle there In lot.

charles M.
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JOHN P.
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Steven A.
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Dameta S.
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CHRISTOPHER L.
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Donald M.
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Treated very well from beginning to end!

Justin R.
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Josh was great help at the West View UHaul location. Thank you so much for the great customer service!

Katheryn K. | Online Move In |
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The online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.

Patrick H.
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Ronald F.
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Fast and friendly service.

Steve T.
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David M.
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Dom was great !!

CHAD J.
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Jordan L.
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The manager had excellent customer service. He was helpful and knowledgeable.

Ashley B.
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Gregory J.
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Tires were bald on truck

Jeffrey D.
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Ruth M.
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Uhaul helpers hired were a no show no contact and I was stuck moving myself.

Erin L.
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Michael M.
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David D.
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raymond k. | Overall Experience |
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mark f. | First Impressions |
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Richard J.
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jeff h. | First Impressions |
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very nice new facility

Charise W.
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karen s. | First Impressions |
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The service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.

Robert B.
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Christine G.
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Timothy H.
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RAYMOND S. | First Impressions |
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i was very impressed with josh at west view, pa storage..very helpful,clean facility,and was very respectful, and could tell he understood my needs..although i made reservations a month in advance for a 20 foot uhaul and a trailer to pull my car 1400 mile from austin to pittsburgh..i was told to come to rundberg austin texas location to pick up truck and trailer, and then was told i needed to go 30 miles out of my wayto pick up vehicle, which set us back 6 hrs, so turned out i had to stay an extra night in a hotel..and the person i spoke to at rundberg austin was not polite, and i almost lost my kool on him, but remained calm..don't know if i will use uhaul againfor transporting any of my items..storage on the other hand yes will continue to use uhaul store at west view pa location..i was told by customer service that i would be compensated for my incovience, but never heard back from anyone..thank you

Donald C.
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Just keep up the good work

RAYMOND S.
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at west view,pa? i see no need for improvement..very awesome staff..really liked Josh..very proffesional, and would recommend that location...Rundberg austin texas?? No rude, and seemed not to know anything..

DONALD C.
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Customer did not leave a comment.

Irene S.
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None

Daniel L.
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Truck needed an alignment very badly.

Kimberly A.
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One employee sitting at cash register location was not wearing a mask.

James L.
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Customer did not leave a comment.

Michael C.
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Paul K.
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Jared M.
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You need to digitize your business, quickly. The wait time in line to get registered for a truck is tremendous. Why not have the associates walk around with tablets? It seems to me that the associates in the store and management are actually extremely helpful and knowledgeable, but that corporate is not providing proper technologies nor processes. Shame on you. It's 2020. Get with it. Bunch of old school execs there? EVERYONE uses digital technologies; no business will be excepted. If you have stock - I'm shorting it.

Paul A.
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There is a UHaul location less than one mile from my business. I prefer to drive seven miles to the Westview location because they are friendlier, they always have equipment on short notice, and they are much easier to work with.

John C.
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Customer did not leave a comment.

William J.
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Andrea L.
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No improvement needed.

PAUL A.
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Jason W.
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Michael C.
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There was a mix up with the web site reservation. They had my rental somewhere in West Virginia instead of Pittsburgh. The web site is difficult to use.

Mark N.
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Customer did not leave a comment.

Michael C.
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Good service!

Paul A.
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Nothing. I drive past a location that is a few blocks from my business and drive about 8 miles to rent from the Westview store.

RICHARD N.
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Customer did not leave a comment.

Haeley W.
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I was charged for a whole month of storage when I only had it for 6 more days.

L david C.
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Great new place.. friendly staff

Carol E.
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Customer did not leave a comment.

Jeffrey P.
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FLAWLESS TRANSACTION ONCE AGAIN! THANKS!!

Kara B.
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The owner was very nice the vehicle was extremely clean and from check out to return was a great experience

Louis D.
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Nothing at all. It was flawless.

TEDJAMES S.
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Very quick return

Raymond K.
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I've rented from this location twice and both times have been very happy with the experience. The staff is very friendly and the equipment is ready to go. This rental I needed assistance correcting a return (I entered the mileage incorrectly) Josh T was extremely helpful and got it all sorted out for me.

Christopher R.
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No masks on employees. And they were unhelpful. Felt like I was annoying them by renting a van. If I didn't need the van asap, I probably would have just told them to forget it and gone somewhere else.

Thomas C.
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Manager was great

Samara M.
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Customer did not leave a comment.

RICHARD N.
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Dominic was awesome.

Matt H.
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Ryan the manager was very helpful and quick, enjoyable to work with.

Gina M.
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Timothy B.
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Wendy F.
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Michael C.
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I don't know what you can do to improve your service but I appreciate the wonderful location in West View Plaza. I really enjoyed using the Chevy van.

Adejah M.
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Customer did not leave a comment.

Robert K.
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David W.
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Susan N.
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christelo B.
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Patricia M.
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thomas S.
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Julie S.
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Michael C.
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Need to have more than 1/4 tank of gasoline before the rental.

William G.
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Excellent service.

Julie B.
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The trailer had two bad tires, one with a cut in it. Luckily we did not blow a tire on the 1800 mile trip... when we loaded the trailer it looked clean, swept out. However when we got to the new house, ever box or item that touched the floor of the trailer was covered in black dust from the metal floor, some of it staining items. The door did not sea and everything in the trailer was covered in dust after the drive. Super disappointed to be spending so much to move and having to clean everything before unpacking.

Tara C.
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Customer did not leave a comment.

Patricia R.
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I really thought my experience was good and can't see that I can give any improvement ideas.

Joseph P.
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Rented a pickup truck however when arriving to pick up the vehicle there was no pickup truck available. While the agent did offer to provide a cargo van or box truck as an alternative, hauling cord wood in a van was more than difficult. Very disappointing overall.

Sarantos P.
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Customer did not leave a comment.

Tinchi Z.
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Customer did not leave a comment.

christina b. | Overall Experience |
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Customer did not leave a comment.

raymond k. | First Impressions |
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Customer did not leave a comment.

Kim H. | First Impressions |
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General manager and all staff were very helpful and professional.

Pittsburgh Senior N. | First Impressions |
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Josh and his staff are an asset to your Company. They are excellent to work with. They go above and beyond their requirements. I promote this location with the community as much as I can. I am so thankful to Josh for improving the Landscaping at the West View location. Great group of U-Haul employees.

No reviews have been submitted for this location.

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