Customer Reviews for U-Haul Moving & Storage of North Port

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Port

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erin R. on

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Gonzalo R. on

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Paul P. on

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paul B. on

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When I came in at 9 AM only one person was working the counter and it took approx 10 minutes before I could be helped. When I returned the truck at 3 PM your employee was at the truck processing me out immediately.

Jose A. on

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Kenneth C. on

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Glen S. on

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ALLAGULY C. on

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Dennis G. on

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I am very disappointed that I had to provide two references to rent a trailer. I was told because I am Canadian I needed to do this. I had to return home to get a cell phone so I could have two phone numbers to provide them.

Colin D. on

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Michael G. on

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John A. on

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the 2 guys working the counter were very rude and not very friendly , actually 1 customer left because the guy was so rude to him , and again they weren't very friendly with us , and treated us like we were idiots .

Trisha B. on

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Rented a trailer a few times in the past & a van today & the gentlemen that work there have always been pleasent and things ran efficiently & smoothly, can't say that about some other locations. This location is top notch & the company should be proud!

Roger C. on

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Scott H. on

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Craig H. on

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fred B. on

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recommend that UHAUL develop another system for returning moving blankets. Extremely difficult to refold blankets and insert them into plastic bags provided.

Sondra M. on

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Both Josh and . Shaheed were professional and helpful

Nathalie R. on

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Slow drive but great trailer

Steven B. on

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Daniel S. on

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Ray Don L. on

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Jim L. on

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MARVIN A. on

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Robert D. on

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Scott S. on

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Elizabeth T. on

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I would highly recommend using Uhaul and the Ubox..worked out perfectly from the trip from Rhode Island to Florida...and many thanks to Marie the driver with keeping me informed the entire process right to the drop and pickup...she did an awesome job!!

Mike B. on

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The first trailer they tried to give me had a tire that was very bad. They let me leave the yard with it. When I got home I noticed a bulge on the side wall that I didn’t notice in the yard. I went back they gave me another trailer that had brand new tires on it. Why didn’t they just give me the second trailer to start with. Merry Christmas! ?????? #LIGISWF!

Mitchell K. on

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David K. on

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Allow delivery of u boxes. Although the employees were excellent, the loading contents of u boxes again into a truck to transport to my home could of been a lot easier for me with delivery of boxes to my house

walker L. on

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Richard M. on

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Jim H. on

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Lisa K. on

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employees were not friendly. Did not smile or say hello when we arrived.

felicia h. on

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Uhaul has always taken care of business.

Stephen K. on

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When we dropped the trailer off they were fast and courteous

Philippe T. on

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Trailer was wet inside when I picked it up. Cody did take care of the extra

debbie W. on

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Always top notch.

john C. on

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Explain that its day by day not just a one time fee. (Not mileage) but the price of the truck. They should probably have their truck tires looked at by someone for a bad tire or possible balancing. I drive a truck all day and mentioned that to them that one of the tires didnt quite seem right. Other that that it was a good experience.

RANDY R. on

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Waited for over an hour to talk with staff re. Checkin. Only one person on duty and their pace was very slow. Customer in the parking lot mentioned this is the standard at this location and is leaving

russel J. on

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Cheri A. on

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sabrina s. on

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Thank you.

yvette C. on

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Efficient and professional. Highly recommend.

gerd m. on

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excellent service!!

patrick G. on

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Cody was extremely helpful and was able to recommend exactly what I needed! Will definitely come back and tell all my friends about this location and it's excellent customer service!

Brett M. on

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First time renting a u-haul was a nice experience everyone that talked to me was nice

Shawn W. on

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roy M. on

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Nothing

Eric C. on

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Dominick A. on

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The guys in the office were great... They were a little busy when I was there but I didn't have to wait long at all to rent my unit... Great job guys

Dominick A. on

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amy R. on

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RENTERS BEWARE: Take photos of the vehicle you are assigned to rent before you leave this facility. They require you to record your acceptance of the vehicle's condition on your phone, which confused us. The U-Haul employee did tell us we were required to submit at least one photo (we did of the dash showing their inaccurate fuel level). U-Haul had marked some of the dents on this vehicle with stickers but they missed one and we are sorry we didn't take a photo of it as they claimed we had to pay for that dent since we hadn't brought it to their attention before we left their site. We were very upset as we knew it hadn't happened during our 2 hour rental. We were CERTAIN since we were either IN the truck or STANDING DIRECTLY next to it for our entire rental. Josh, the manager said we had to pay for it. So, I can't recommend this U-Haul facility and their practices and am sending out a STRONG WARNING to those wishing to rent vehicles, take photos of every inch of the vehicle and make sure you understand what U-Haul is asking you to agree to.

Nicolas F. on

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So far this is the best U-Haul experience ever. This experience sets the bar that should be the normal. Out of 5 stars I give 6.

Una M. on

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Dale V. on

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First class staff and equipment.

Deanna B. on

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James R. on

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Kathy D. on

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I was very upset by the experience with the clerk at the North Port UHaul. I also blame corporate UHaul call center for not letting me call the North Port facility directly for the delays & confusion

Lani J. on

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Mary lou W. on

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Josh helped me with packing supplies and he was incredibly helpful and friendly. Rebecca assisted me with the truck pick up process and was Fantastic. She helped me through all the paperwork and was also very friendly. I can't remember the name of the man whom checked the truck back on return, but clearly this location is doing something very right! I would recommend this U-haul location to everyone I know strictly based on the Excellent staff. I own and operate a service company and I don't typically leave reviews, but I felt compelled to give your staff a big Kudos! Please let them know how satisfied I was! Moving is a nightmare. Renting a truck was the easiest part thanks to your crew. Thank You Very much Adam Wilson Wilson Pools Inc. 941-766-1661 wilsonpools@comcast.net

Walter M. on

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Maricela B. on

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Charged for 2 day rental even though my reservation said 1 day and I returned it in less than 24 hours! Double carded my card.

Jeremy J. on

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The GM in this location has very poor customer service skills. I drove 14 miles and was charged 29.60 for fuel. The rental invoice says 7.4 gallons of fuel. Upon checking out I did agree to the terms that were sent to my phone, I am not disputing that. The problem I have is when talking to Josh all he wanted to say is that I agreed to everything and that is the charge. Now I would think that any reasonable person would realize that something is wrong here and make it right. I should have read the reviews online before renting a truck from here. I have been here for propane fill ups countless times but this was my first time renting from here and will surely be my last. I drove 14 miles and used 7.4 gallons of fuel, how is this possible?

Patricia S. on

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Haven’t opened all the boxes. So far so good.

Bruinece A. on

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TAMMY G. on

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I always rent trucks from uhaul in North Port they are so friendly trucks are always clean very friendly staff too

gerd M. on

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James S. on

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All was good.

Wilda J. on

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I had insurance on the truck. There was an incident that happened. The side of the truck has a little mess. They revoked the insurance and charged me $654 for it. That is so unfair

Evelyn D. on

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JOSEPH R. on

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Great

Jeffrey Y. on

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Two staffers wee apparently overwhelmed by returning trailers and they were not at all personable or accommodating to anybody. I've had better service here before.

Ralph V. on

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Ross S. on

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Adam B. on

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Had a great experience , Kody the manager took amazing care of me walking me through which truck I needed and the best way to manage my fuel

Peter V. on

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HUGH W. on

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Will do business again 5 Star

Jera S. on

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Deborah K. on

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Kristin C. on

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John M. on

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Contract in small writing. Did not have glasses Advised them of that. Advised truck was due back on Friday. Was not verbally advised of the time. Received an email friday mornstating truck was due back. I was in the middle of unloading, thinking I had until the end of the day. Charged extra.

David D. on

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I stood in line for over an hour with only two people in front of me. totally unacceptable

DAWN G. on

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Joann at the North Fort Myers transportation was probably the most helpful when dealing with the UBox she was so great and knowledgeable. Bravo Joann. ?? I would recommend a UBox to all people moving, better than competition. Jeff Varner and the gentleman working the UBox area on Sunday were awesome to deal with. If you had more employees like them it would make all moves great The young man on Monday morning I dealt with Josh Laperrire wasn’t in the best of moods when we started out. When I asked what was the attitude about the mood was much more user friendly.

Jasun B. on

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Fast & Friendly

john y. on

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Great place and people!!

julie A. on

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They were on time with everything and professionally! I was very pleased.

Roland B. on

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everything was timely and very easy .

dennis K. on

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There was a huge mix-up with our container.. we waited all day to receive it (it was not the fault of the movers). North Port thought we were picking up a Box.. when in reality we just wanted the box that we loaded in Indiana. We did not receive it until 8pm that night. —Denny Keck

Patricia S. on

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Mary D. on

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Our first visit was crazy, but I realized it was the time of year people were moving to cooler climate, school was out and then it was less congested very accommodating!

martin n. on

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The staff in North Port is top notch. Always accessible, cordial, professional and helpful beyond my expectations.

Norvyn S. on

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I was given multiple counts of misinformation and was not kept informed of the status of my boxes. I only learned that they had arrived after calling to find out why my card had not been charged yet for shipment. One rep told me that the boxes had not even shipped yet due to a payment hold (this was false) and the next person I spoke to told me they had arrived at the destination two days prior. Then, although I was assured they would be, the boxes were not ready for me to pick up the following morning. I will not be using uhaul again.

virginijus K. on

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RONALD B. on

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Our needs were tended to in a prompt and courteous manner.

Michael M. on

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Sondra M. on

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Rebecca and Josh are very helpful. I have my storage here too.

Ron J. on

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Benjamin P. on

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Luis T. on

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Brian F. on

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The only issue was the trailer ended up with a hole in it. It appeared it had a nail in it that then dislodged and started leaking. I made an emergency trade at uhaul business in Tennessee. Customer Service was excellent in Tennessee!

richard S. on

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don't know. the rental of a trailer was smooth, everything went well.

Jason K. on

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Improve customer service and information. I was not informed that you have to use the app in order to check out when you drop the truck off in order to not get charged the extra twenty dollars. I turned the truck in on time the next time at the given time, there was also no drop box for the keys so i took them home and came back at 9 am because i didnt feel safe leaving the keys . In the end got charges for something i sis not know!

Phillip P. on

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Carla R. on

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Truck broke down twice while we were moving from one location to another. Very inconvenient!!! Would not rent a truck again from uhaul as i would not want to have to worry that the truck wont start..!! Would not recommend uhaul to anyone..!!

John S. on

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Facility is poorly organized and managed. Their reservation systems are not adequate to ensure availability of equipment. Very poor experience and would not go back to this site.

Andrew S. on

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BILL B. on

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Elizabeth L. on

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Customer Service - did not get a run down on how to use equipment had to ask and barely got pointers. That would have help me a lot

Alvin H. on

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Dana H. on

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Never any room to park. Always vehicles in the way Never enough staff

Steven G. on

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martin n. on

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The team in North Port rescued UHaul’s overall confusing and frustrating procedures. Th3 Napervill3 facility w as great, North Port was great. Corporate and everything in between was exasperating.

tom y. on

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Anything to do with my interaction with people at the service centers was excellent. Anything to do with on-line, telephone, and/or websites was absolutely horrendous ex the computers had the wrong i

Werner W. on

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Staff very helpful

christa b. on

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Everyone was friendly and very helpful

JOSE D. on

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Very friendly and helpful staff. I just arrived from 36 hours of traveling and they made my process very easy.

Donald G. on

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The staff was very helpful in answering questions

pia d. on

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need more parking room around buildings

micheal s. on

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Top Notch!

Troy B. on

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Richard and Steve are good hard workers. You really can't beat the value in their service. I'm going to recommend them to my friends and family who are moving to Florida. Thanks guys. Troy

Laurie A. on

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Everyone we encountered was very informative and professional. We faced a difficult move but the staff was great!

ashley c. on

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Great

roy m. on

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vary nice staf

Mary D. on

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No came in a day early and they waste time taking care of me.

Joe K. on

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Thanks

SHERI R. on

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Eventhough the rent was paid, we would come to a locked up unit. Someone damaged our door so the round locks wouldn't work. Homeless people all over the grounds and using the bathrooms ahead of custo

kristy a. on

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I can only get to my storage during midnight hours...I work 2 jobs can not get there during the day and I will not pay $10 extra to come in after hours because OTHERS want to live in there at night...

Karen B. on

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Went out of your way to help me find the correct storage size from your Available selection. I really appreciated the extra help that you gave me

robert w. on

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Would like for your staff to have printed out the information on the drop off location. Instead if me having to call the number up and gleen the information I needed for myself .

Steven G. on

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Good people to do business with !!

eric r. on

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Your guilty of theft as far as im concerned filed complaint with my bank!!

Dan G. on

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Great facility - what made it great was the gentleman who worked there and helped us - deserves a raise. Great guy and thank you if you see this.

roy m. on

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vary good service

Anthony g. on

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The owner and staff are awesome very polite and helpful and they should be recognized by the corporate U-Haul company with a certificate put at their location 4 top customer service thanks

Steven G. on

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Great value for the $$ and very helpful staff !!!

Steven G. on

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Great value for the $$$ and a very helpful staff !!!!

phillip s. on

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The entire staff went above and beyond with their service!! I used a storage unit for three months and rented trucks twice, the entire facility was spotless! Definitely deservingly a 5 + star!!!

JAMES P. on

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Josh well I think I caught him at a super busy time and could have used a little more tact . I got nothing against the guy or don’t wanna get him in hot water. And I’m sure it’s hard,but treating peo

Steven G. on

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Staff is very helpful !!!

Kathy G. on

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Perfect for our storage needs. Liked Veterans discount.

Philip K. on

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The gentleman who delivered the box to our home did an excellent job.

susan o. on

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Josh was great,

JOHN D. on

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Nice people to do business with.

DANIEL A. on

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I paid for a full month and when I left it had only been 4 days and the employee that was helping said we don't prorate if you leave early. I think that is not right.

Desiree Y. on

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Rented a 10x12 climate controlled space. Area was clean. Pest equipment in each unit. Staff was very helpful and accommodating. FYI: Cannot accommodate semi-trailer truck for delivery.

FRANK F. on

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GREAT CUSTOMER SERVICE, THE MAN IN THE OFFICE WAS VERY NICE AND HELP FULL, WOULD RECOMMEND , THANKS

Ellanna S. on

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I rented a storage space for a few days & already moved out. I got an email requesting next month’s payment. I called and was told I would get a call back but never did. They better not charge my card

Robert C. on

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Josh was very helpful. Thankyou.

Marcus S. on

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North Port facility needs to be more customer friendly. Very rude employees.

JAZZ P. on

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In the past year, there is an increased number of trailers and spare vehicles parked EVERYWHERE. I believe this has been a hazard both driving through + parking to access my unit.

sandra m. on

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My clerk Alanee made it best experience ever at a uhaul

Darel F. on

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One of the better places in this world. Everyone is friendly and helpful

Jose L. on

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This office has made unauthorized charges to my credit card. I spoke to the manager on the phone. He said he'd call me back, but didn't. I went to NP U-HAUL left a message 12/5. He hasn't responded.

RUSSELL P. on

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Gentleman at the office was very helpful and professional.

BETTY C. on

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The clerk in the store did not know how to spell common words. Needs help.

Rory C. on

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Someone tried to break into our unit messed up our door couldn't get the manager to fix it the manager is a young punk that thinks he knows everything it got infested with rats destroyed everything

Rafael G. on

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LAWRENCE V. on

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Since you charged me by auto pay 2 weeks after I moved out even rented a truck from you and still have not refunded my my money I feel you robbed me never ever will I recommend uhaul Big thumbs down

WALTER P. on

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I didn’t receive a refund since I paid for the month. Thank you

Jose Luis G. on

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The staff was courteous and helpful.

JUDITH B. on

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Would use you again in the future if needed.

JOSEPH W. on

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Always a pleasure at UHUAL Pan American.

Sharon S. on

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Only problem I experienced is gate never closed after exiting storage facility. Also, additional fines.

Kent A. on

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Staff was helpful. Was told security gate would work soon, but it never worked. NEVER had the rat problem like this in prior units. You have them. Re-bait the poison traps! Door latch stuck badly.

Mark S. on

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Friendly, professional staff. Thank You

Lamonte o. on

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great people,super helpfuland friendly. I will use them them again thanks

theresa H. on

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There needs to be a step a little closer to the ground for us short people. At least supply us with a fold up step. It really hurts our legs, back and arms getting in and out of the truck.

Joseph M. on

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Excellent service and management!

guerline m. on

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the manager you have there don’t have the potential for customers service ,don’t know how to spoke with customers no respect no comprehension at all don’t know why he makes thing complicated .

Katherine H. on

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Staff was very helpful and friendly. Thank you!

lana f. on

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My temperature controlled storage reservation was no longer available when arriving at the location in North Port Florida. My movers had to wait an hour before finding me a non tempature controlled

Charles M. on

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Would have rated higher except for bad communication upon exiting the unit...after notifying of exit plans over phone and in person, still received repeated invoices and past due notices.

arthur m. on

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This U-Haul Location is very busy and Josh and his staff do a great job.

Kalie W. on

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Everything was pleasant and easy!

Robert S. on

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Worst customer service we've ever at any storage facilities weve used. Never use this one again. And make sure people we know. Are aware of our experience.

GERRY B. on

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P

walter p. on

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You were the best ethically and helpfull 😊

Caroline S. on

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Please provide a way for your customers to dump trash at no charge.

Daniel C. on

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Easy to deal with

David S. on

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Excellent service thank you!

SANDRA K. on

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Everything was wonderful. Thanks Sandra Kachelmeier