Customer Reviews for U-Haul Moving & Storage of North Scottsdale

12157 reviews

15455 N 84th St   Scottsdale, AZ 85260
(Hayden & Northsight)

(480) 991-8948

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 991-8948

15455 N 84th St
Scottsdale, AZ 85260
(Hayden & Northsight)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

Only 1 person was checking people in for their rental. She was very good when it was finally our turn. There were 7 people in line. They need more people at the counter checking people in.

Cindy P. 
Rating:
5.0

Great experience with U-Haul, as usual. We even filmed a short "thank-you" video/commercial that will be submitted to corporate, as soon as it gets a finishing touch in post production.

Jeffery G. 
Rating:
4.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

The guy, Noie (sp?), who checked the vehicle back in, was outstanding, very helpful and personable.

David B. 
Rating:
4.0

Customer did not leave a comment.

Korbie K. 
Rating:
1.0

Customer did not leave a comment.

RAMI B. 
Rating:
5.0

My rental experience at this u haul was wonderful. Thanks for providing me with great service and a great truck rental.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Nathamuni S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Nothing, your awesome.

Kim J. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Noelia A. 
Rating:
4.0

Customer did not leave a comment.

Alex B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

Kathryn A. 
Rating:
4.0

Customer did not leave a comment.

andrew D. 
Rating:
5.0

Customer did not leave a comment.

ryan S. 
Rating:
5.0

Fast friendly service

jonathan J. 
Rating:
1.0

Terrible front office attitude. I had difficulty calling to extend my rental. I would be put on immediate hold with no opportunity to speak. The office would leave you on hold and not come back on the line. By the time you got through to someone I was so frustrated. In any event the one individual man/manager spoke to me with such disrespect saying I had not called to extend and threatened to fine etc. I explained I had extended earlier in the day with a women at their location but also I had been trying to get through but always put on hold immediately and then left never to be answered. After trying to get through to him this issue he was yelling and put a $900.00 plus deposit on my credit card. The charges were for $239.00 I am still waiting for the credit to appear or be put through. It's been three days and still no $681 credit on my account. I will be filing a complaint with the bbb and a poor review on Yelp and any other platform. Absolutely terrible customer service.

SHANE P. 
Rating:
1.0

This Uhaul loction is the worse in the entire United States. I've been renting Uhaul equipment for 40 years. The employees at this loction are rude and condescending. They is discriminate against disabled veterans. The manager is a pathological lier and clearly doesn't care about and customers.

DION M. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
2.0

Customer service was lacking from the inside reps. Lots of attitude. If you reserve a truck/van and are not there to pick up on time they will give away your reservation, so call them and let them know, I guess. Outside rep was great. He made the return quick and easy. Friendly and responsive.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
2.0

Customer did not leave a comment.

Aleksander P. 
Rating:
5.0

Customer did not leave a comment.

ZESHAN A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Truck had no A/C. Almost unbearable in the Phoenix heat. If it had been during the day I wouldn't have been able to do it for risk of passing out.

Joseph C. 
Rating:
4.0

The only problem with the auto transport trailer was tat one of the ramps could not be released from the aluminum tab keeping it in place when being driven. Had to get a dead blow hammer from my garage to extract the ramp on the right side. The other issue on picking up the trailer was not really of U-Haul's doing. There was a very long line to check-in, showing that the place was popular on a Saturday morning.

James R. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
1.0

Front desk people are extremely rude! Had a simple question about returning the U-Haul so I called in and they answered the phone with straightly putting me on hold and left me on hold for 30 minutes! I ended up calling them 5 times and every time I asked to speak to a manager and not to be placed on hold they hung up on me. It was extremely rude and will never ever rent from you guys again! Never experienced a worser customer service more within my life.

Elijah S. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Uhaul all the way!!

MARK C. 
Rating:
3.0

Verify equipment condition

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

none needed, good job.

William P. 
Rating:
1.0

Why am I being charged twice??? The price was confirmed after returning vehicle and I'm being charged for two different contracts

Dennis Michael V. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

The trailer I rented had a nail in the tire when I picked it up and I did not realize it until I was ready to leave town . They brought out another tire 1 1/2 hour later and that had a nail in it also. They mounted two new tires on the trailer so I could get on the road. Please do a better job of checking for this !

ron S. 
Rating:
2.0

There is no way to tell how much gas is needed to leave the vehicle the same as it was when I picked it up. I showed a receipt for $43 of gas I put in and the truck had 1/4 tank of gas More upon my return than when I picked it up. I got screwed. There should be some amount of credit for mileage charge for the extra gas you got.

Ann Marie A. 
Rating:
2.0

After having rented the uhaul trailer the evening prior with a non-functioning tail light, going to another dealer to have it repaired only to be told 'it wasn't their problem as it wasn't rented from their facility' and doing my research verifying that it was a ticketable offense to have a non-functioning running light on a trailer and that the trailer should have never been rented out considering the illegality, I decided to return the uhaul trailer to this facility as it was closer to my home and had good customer reviews. Unfortunately, this experience proved to be only slightly improved (?) from my previous 2 experiences with uhaul. The people at this location had me wait for an hour as they called (various?) state department agencies to determine the legality of hauling the trailer with a non-functioning light. Mind you, this was a trip a trip 1/2 way across country across 6 states. Rather than putting the customer first, they attempted to find reasons why they should not take the trailer back. Ultimately, as noted on the previous comments section I did receive a refund (sans 1 day rental and $40 insurance for the 1 day of frustration/3 uhaul dealer stops that I made). I would certainly look at other means for moving needs based on my experience with these 3 uhaul dealerships.

James L. 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Friendly and efficient.

JULIA P. 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  Overall Experience 
Rating:
5.0

Great experience

TERRY R. 
Rating:
4.0

I attempted to call this location five times and was put on hold, With no one ever answering the phone.

STEPHEN S. 
Rating:
5.0

Make sure we know that the blankets were rented and not purchased. I called Cust serv to check and they said they were ours, but when we turned in the truck, we had to turn then in. We had a HORRENDOUS experience many years ago with UHAUL< but this was a FANTASTIC experience..Thank you!

Glynn P. 
Rating:
5.0

Customer did not leave a comment.

BLAKE ALLAN T. 
Rating:
4.0

The gas was tank stated as “full” at the counter it was only 5/8 full. I didn't realize until after the app was closed. Counter was busy so I decided to call & inform the dealer from the road. I was on hold for 25 min. Hung up because I had to start my move. I tool pics so I had proof. Was a hassle on the return because the app the dealer used was difficult for the employee to correct the mistake. Also, the driver side visor was broken & fell out in my lap while driving. The cab light button retracted into the console when I pushed it. The left side of the drivers seat is crushed & the entire van tilted left. At 92,000 miles you should probably retire this vehicle. Inside cab was otherwise clean. The outside was covered in bugs and all scratched and dinged.

Beth L. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

David jon F. 
Rating:
5.0

Th cab was not clean

AARON D. 
Rating:
5.0

We were surprise the 10 ft truck didn't have a ramp.

MARCELLINE F. 
Rating:
1.0

Following express check in, it took 45+ minutes to get past the counter.. SEVERELY understaffed at the check in counter

David H. 
Rating:
4.0

Customer did not leave a comment.

Julio A.  |  First Impressions 
Rating:
3.0

I told someone about the multiple issues with the truck and they laughed. Today, a week later, i got some unclear invoice that i was charged for a “wrong dropoff” which was inaccurate. We were given a poorly serviced truck upon pick up and it appears I was given some unclear charges that have to do with maintenance issues not addressed at pick up. U haul has been a terrible experience. Use an alternative!

Angela K. 
Rating:
3.0

The location was fine. However the reservation process has a lot to be desired. For one it is way too long of a process. Actually reserving equipment apparently means nothing. Then the multiple calls about equipment not being available and then available changing o locations. Just added stress when the user is already busy moving.

Trevor W. 
Rating:
5.0

The staff appeared very efficient and well trained. We rented a cargo van and the process went quickly and without incident. Would definitely recommend and use again.

CRAIG GIDEON P. 
Rating:
3.0

One of the staff was disrespectful and unfriendly.

Anselmo V. 
Rating:
3.0

Blankets and dolly were not in truck as requested. Had to go back to location to get them. Not the first time this has happened

Clark W. 
Rating:
5.0

Customer did not leave a comment.

Bart J. 
Rating:
5.0

Outstanding customer service!!!

JANICE E. 
Rating:
5.0

The whole process of renting our uhaul was easy and smooth. When we returned the uhaul, a young man named Noni was very helpful and provided excellent customer service! We will definitely go back to this location for future moves.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Quick efficient and courteous service.

MARK D. 
Rating:
5.0

The web site stated that the site closes at 8pm, so when I returned the truck at 7:20 I was surprised to see new closing hours of 7pm, and I had to use the mobile process. It worked well, but if I did not have a smart phone with me, or if I had poor connectivity, this would have been a problem.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

It was adequate and hassle free

Angela K. 
Rating:
5.0

Customer did not leave a comment.

Fernando A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

Anastacio V. 
Rating:
5.0

Thank you for the excellent service and help with our RV fire. What a great team.

DEBORAH F. 
Rating:
3.0

The check-in was terribly long. There were 7 of us in line with one person checking us in...system is down, everybody needed to get a pre-authorization for a CC charge, so it took over 45 minutes just to get the truck. Then, in the system, it showed the truck was 1/8 full. The girl adjusted it to the minimum 1/4 but didn't give me a gas credit. I had to immediately stop and get gas with such a huge truck...very inconveniencing. When I got back, the other lady adjusted my bill and was very nice; however, this should have been offered to begin with. Also, I was inconvenienced because I had to turn back the truck to the same location instead of the originally booked location at my destination. The check-in girl gave me major attitude and wanted to over-charge me. I went on-line and checked the in-town rate which was $39 instead of the $99 they gave me. They should have also offered the 30 mile extra credit for having to return the truck to the same location but they didn't. I would like to get the 30 miles adjusted to my folio as U-haul breached contract by not being able to offer me my originally booked route. Overall, it was a very poor experience.

Steven S. 
Rating:
3.0

I confirmed a price, location and terms with the after hours staff. Asked them to send me a confirmation. Got it....could not open it. When I got to the check out, they did not have a reservation at the rate he quoted. The rental cost me double what was quoted because the quote could not be found. Not happy.

HOWARD L. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Raymond O.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond my expectations. They helped me pull the hospital bed out of the truck and get it into the storage room.

ANGELA D.  |  First Impressions 
Rating:
5.0

You can't, more room is needed to store bigger items such as RV's, cars, trucks, boats, but at the same time at a reasonable price, I recently requested to store a car for 2 weeks at a cost of $225.00 or more which is WAY OUT OF LINE, for two weeks how about $80.00 which to me would be sufficient. Anyway can't do it at this site no room to expand property.

MICHAEL C. 
Rating:
2.0

The manager, Rodney, was very rude to me as well as another customer.

JOSHUA Y. 
Rating:
5.0

Customer did not leave a comment.

JARED L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

I put 3 gallons of gas in the car right before I returned and I still got charged for 2 gallons. I drove less than 40 miles total so I know that's plenty of gas

Taylor P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
1.0

We reserved the trailer one month in advance. The day before, we were told we couldn't pick up at the location requested and had to pick up in north Scottsdale. My husband arrived at the pick up location. The girl at the desk was an idiot. Not only was she unable to pull up the info I'd input into your system a month ago, she wasn't able to access the confirmation u-haul sent me! We'd already chosen our return location, but my husband had to call me to get it because your employee want capable. She didn't even know the abbreviation "Blvd" stands for Boulevard. She said it phonetically, followed by "whatever that means". Please hire people that have at least a basic knowledge of your software system, plus some personal skills! She was dumb and rude - bad combination.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Carroll K. 
Rating:
5.0

Customer did not leave a comment.

Fam M. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
1.0

Train the manager in customer empathy. Would not rent because could not verify my identity through my cell phone as I had forgotten it. Seems that driver licence with my picture did not suffice. Finally released rental after contacting my wife to verify my identity. Very autocratic although I told her to check the records and see that I have been a customer for over 15 years.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
5.0

Mr. Zayas is an excellent employee. He was multi tasking and taking care of business quickly and masterfully. He is management potential.

ANTHONY S. 
Rating:
5.0

Fast and easy rental as well as return

MARISSA R. 
Rating:
5.0

Customer did not leave a comment.

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

Cuong N. 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Prakash N. 
Rating:
5.0

MANAGEMENT IS TOP NOTCH THE BEST OF THE BEST GREAT JOB RODNEY

Raymond R. 
Rating:
2.0

Returned the trailer to a rude girl that was no help and had a poor attitude and was of no help at all! The bright spot was a young man named Andy that was one of the most helpful and impressive people I have come across ever. Take care of that kid because he will go very far with whomever is smart enough to see incredible talent.

TRACY F. 
Rating:
3.0

Because of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens Thanks

Frederick M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY ANN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David K.  |  Overall Experience 
Rating:
3.0

there needs to be more staff, there is alway a long line and wait. the staff does their best, but they seem to be understaffed.

Yamileth M.  |  Overall Experience 
Rating:
2.0

Out of 8-9 attempts to enter, my code only worked on my move out day. I drove 24 min one way to get there only to realize waste of time, I can’t get in. Doing this multiple times gets old, so no, I’m not fond in any way of this place! One might wonder why they are paying $270/month for a 10x10 they can’t access... but whatever. It is what it is. I would pay tripple that just to get out! Also every time I called store, without fail it was approx 20-25min hold to speak with someone ... even the last day I showed up and no other customers were there... so I hung phone up and walked inside. That’s a joke.

Stephanie S.  |  Overall Experience 
Rating:
5.0

U-Haul Facility and Staff at the Hayden/Scottsdale Airpark was excellent Rodney and his staff were always so accommodating.

johanna w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUSTIN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Miles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE B.  |  Overall Experience 
Rating:
5.0

The staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.

Michele S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Noel C.  |  Online Move In 
Rating:
5.0

I used this facility in the past and found it clean, secure, and convenient. If I need storage space in the future, this would be my first choice.

Sandra N.  |  Overall Experience 
Rating:
4.0

Staff was friendly, it would be nice if they had someone extra for the phones. I always have to be placed on a hold.

jennifer f.  |  First Impressions 
Rating:
4.0

Expensive but very nice facility.

PATRICK J. B.  |  Overall Experience 
Rating:
1.0

Absolutely horrendous service! 10/10 would recommend any of my friends use ANY OTHER SERVICE!!! The staff was very slow and not helpful. I was ignored. Everybody just took their time strutting around when the store was busy. There were 2 front desk clerks on a Sunday. Absolutely insane to have such little staff on a weekend. If I were the store owner or corporate manager I would fire everyone working in the store. Lastly I made a payment on my storage unit in advance and the clerk told me they weren’t going to refund my payment of $125. Absolute theft if you ask me. Especially after giving 6 months of my business. The truck had horrible alignment and hadn’t been inspected since January of LAST YEAR. The last time I helped a friend move in a uhaul it hadn’t been inspected in 5 years and we had a tire blow out while exiting the freeway. Absolutely terrible business. I HATE UHAUL and I will NEVER offer my business ever again and I will steer everyone I have the opportunity another direction.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa S.  |  First Impressions 
Rating:
5.0

Great staff! Rodney got me set-up in no time.

Miles D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L Nicole H.  |  First Impressions 
Rating:
5.0

Rodney is the best!

Dana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE B.  |  First Impressions 
Rating:
5.0

I never had any problems and everyone was very nice and helpful both when I opened my account and when I closed it.

CHRISTINE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond O.  |  First Impressions 
Rating:
4.0

Some bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is $11. Not sure if it’s lack of training or purposely bait and switch. Otherwise, the rental process was ok.

John V.  |  First Impressions 
Rating:
5.0

Great facility and staff.

Don P.  |  Overall Experience 
Rating:
5.0

Very good customer service and have used this facility so many times !! Great Team!

connie m.  |  Overall Experience 
Rating:
3.0

I still haven't received my 100 deposit

SHANNON P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sedric F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS VERLE M.  |  First Impressions 
Rating:
5.0

Fast and friendly and convenient.

Kevin M.  |  First Impressions 
Rating:
5.0

We came to Phoenix from Idaho in a u Haul truck loaded to the gills. The North Scottsdale U Haul treated us exceptionally. Rodney and the entire staff were welcoming, kind, upbeat and extremely fair. In fact, we have returned for a second rental and received the same excellent treatment. Yes, I recommend them highly!

terry k.  |  Overall Experience 
Rating:
5.0

Rodney originally assisted in helping me to rent my unit and was there yesterday to offer a smile and a thanks for my business, along-side a smiling staff. Everyone was very supportive and made for a great experience. I’ve noticed a better morale over the past several months since Rodney has come in. A more positive atmosphere than in years past. Thanks for making the customer feel appreciated, that goes a long way. Sincerely, Roger McKay

ROGER ALLEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trina F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg S.  |  Overall Experience 
Rating:
2.0

I called in to inform the staff that I’d be vacating my unit. I would be making the last payment on the unit. The person I spoke to informed me I had until the 14th of the month to get my things out. My card was charged on the 4th, it was not supposed to be. I went in the store to discuss the issue and was told there was nothing that could be done. The lady I spoke to was rude and offered 0 help. I will call American Express and issue a chargeback if this is how UHaul and it’s staff treats customers.

Steven E.  |  Overall Experience 
Rating:
5.0

Good job

Ian R.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

Carl R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  Overall Experience 
Rating:
1.0

The general manager was rude needs more training

MICHAEL B.  |  Overall Experience 
Rating:
5.0

The GM, Raymond is fantastic, very professional and hardworking and extremely helpful. Truly sets the example for the Team.

Christopher D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRASHEENA T.  |  Overall Experience 
Rating:
4.0

Great service.

Rod and Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B J.  |  First Impressions 
Rating:
3.0

I have been to this facility on several occasions when staff are being berated by the manager. My last experience was the owner arguing with another staff - possibly his wife. Extremely uncomfortable to listen to these dialogs. One time is understandable but on almost every time I was in the office there were verbal dialogs I DID NOT want to hear.

Chere S.  |  Overall Experience 
Rating:
3.0

The check in process took 2 times 20 -25 minutes each time and 3 people to get the computer system to give me a move in access code all the while a supervisor standing there and not offering the new people a suggestion till late on the second try to reboot the access code

rick b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenton B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean W.  |  First Impressions 
Rating:
1.0

It’s not fair to just throw the book at this store, I had a horrible experience overall and Laura at the Scottsdale store was very nice. It’s the rest of the experience that was horrible, and I would like to discuss this with upper management.

Victoria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. S.  |  Overall Experience 
Rating:
3.0

I was told that storage closed at 8pm but when I arrived with my items at 7:30pm the storage was closed. My friend had to come and put my remaining items in his car. I was moving out of my apartment and that seriously messed up my whole day. I only rented the storage because of the hours of availability. I have to have surgery in 3 days. My suffering from fatigue and multiple trip to storage is a major inconvenience. Plus I had to leave my stuff in cars parked overnight.

Angela R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney H.  |  First Impressions 
Rating:
5.0

A minor setback was remedied immediately, and to my satisfaction. The staff went out of their way to help and assist me in our storage experience. The facility and the entire experience were first rate.

Daniel C.  |  First Impressions 
Rating:
1.0

Where do I begin with MY ENTIRE EXPERIENCE with a UHaul was a nightmare!!! Starting from my very first encounter with the woman who quoted me my move was to be 1,400.00 which included: Plenty of pads, a dolly the car trailer, the drive from Colo to Scottsdale AND TWO GUYS TO HELP LOAD UP THE TRUCK!! After arriving at the UHaul in Highlands Ranch I was THEN TOLD “ NO, we didn’t have two guys for you, THATS SEPERATE DEAL”!!!!!!! When arrived here in Scottsdale.... DID NOT GET THE SIZE STORAGE SPACE WHICH EOULD HOLD STUFF FROM A 20 FOOT TRUCK and I HAD TO PAY FOR AN ADDITIONAL SPACE!!!!!! THEN WHEN CAME TIME TO PICK UP MY ITEMS, HAD TO DRILL OFF THE LOCK TO OPEN THE UNIT AFTER THEY TOLD ME THEY COUKD DO THAT !!!! D E B A C A L E the entire experience!!! NEVER AGAiN WITH UHAUL!!!

Bobbi T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  First Impressions 
Rating:
5.0

Of the multiple U-Haul locations we have dealt with relative to our recent move to Phoenix, this location was clearly the best. Staff and facilities are top notch. I highly recommend this location for all your U-Haul needs.

DOUGLESS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith S.  |  First Impressions 
Rating:
5.0

EXCELLENT: especially at the outbreak of. COVID19 quarantine and loosing my job. This management was exceptional in understanding my financial strain and eagerly assured me to put my monthly rental payments aside until i would be able to pay.

Martin H.  |  Overall Experience 
Rating:
5.0

Rodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!

Melissa C.  |  Online Move In 
Rating:
5.0

Rodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!

Melissa C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
4.0

By the time my move was all said and done, this move has cost me a fortune and I would have been better off simply hiring a professional Moving Co. (The cost would have been almost comprarble)

Bobbi T.  |  First Impressions 
Rating:
2.0

My original reservation was canceled without notifying me. The computers were down and I had to give my information 3 times to 3 different people to get a different unit. When I arrived, it took an hour before we were finally done .

Robin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESERT PROFESSIONAL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARANEH M.  |  First Impressions 
Rating:
1.0

Now you care what I think. Worst company!

LISA S.  |  Overall Experience 
Rating:
5.0

Friendly

AMMAR K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMMAR K.  |  First Impressions 
Rating:
5.0

Great location. Moved only because of distance to my home.

PAUL MARTIN B.  |  Overall Experience 
Rating:
4.0

Great storage space! Clean and no bugs or rats. The only thing is when I first moved in the website said I would get a free disc lock if I checked in online and I did check in online and still had to pay for the lock.

Brian E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana D.  |  First Impressions 
Rating:
5.0

A bit pricey, but worry free.

Keneth H.  |  Overall Experience 
Rating:
4.0

The manager was very responsive and helpful.

Beth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S.  |  Overall Experience 
Rating:
3.0

Staff in the office were rude on more than one occasion. Acted like they were doing you a favor when they had to assist you.

JEFF A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald R.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help! Would definitely recommend.

Evita V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cathy c.  |  Overall Experience 
Rating:
2.0

YOU ARE ASKING! This was my fourth location Rental! EVERY other rental location was excellent. I will never rent or use U-haul Again. Very bad experience! I had items removed from my rental which were never returned. My opinion , Rodney lacks any customer service skills to run a business. PS Whitney was the only Positive!

Eric W.  |  Overall Experience 
Rating:
5.0

Clean facility and friendly staff

Mark W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

Grabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!

john JT T.  |  First Impressions 
Rating:
5.0

Like always excellent service

Martha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYSUE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON B.  |  Overall Experience 
Rating:
5.0

The staff was excellent and attentive. Everything was ready when I arrived at the time committed to. Check in was very fast and when I returned it the staff was great

FRED C.  |  Overall Experience 
Rating:
5.0

I’ve rented a uhaul 5 times in the last 9 months and this was by far the best experience I’ve ever had. The Scottsdale road location was the absolute worst, all other times were this location and I always received good service. Except this time... I received FANTASTIC Service...the Women who assisted me had the most calming demeanor (I felt stressed when I came in and calm when I left), was extremely helpful & very knowledgeable. She really is an asset to your company!

Pleshette A.  |  First Impressions 
Rating:
5.0

Friendly staff; very helpful

Todd S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john k.  |  Online Move In 
Rating:
5.0

A very elegant gal named Royal escorted with me to do a final walk-thru, for moving out of a storage unit. She was kind and helpful and lots of fun to chat with. Likewise she was smart and offered creative assistance, while I waited for a moving company to load one last piece of furniture. She made me feel special and welcome! Manager Rodney & his staff are terrific too! Always ready to help and working hard to be of service to all. Store, storage and bathrooms were neat and clean. I'll be back. Thank you!

Samuel P.  |  Overall Experience 
Rating:
5.0

This was a great experience for all of the time we rented except the last day. I went in to close the account for my mom. My email and phone number were the contact information but the unit was in her name. I was told I would have to bring in my mom to show her ID to close the account. I explained my mom was in a senior facility 60 minutes away and this would be a huge problem. Basically I was told they didn’t care. So I drove all the way across town and back again with my Mom. Walked in and was then told we don’t need to see her drivers license!!! Instead of being contrite, I was met with laughter and the offer of a water! I know we were no longer clients, but you took a pretty good experience and turned it into a terrible experience. Really terrible customer relations!! I would not recommend this location to anyone and a different approach to the bad situation would/could have made all the difference.

Connie B.  |  Overall Experience 
Rating:
5.0

Expensive I got 3 different answers about storage access hours

MARK S.  |  First Impressions 
Rating:
5.0

Rodney the manager was excellent in handling all of our concerns!

cheryl w.  |  Overall Experience 
Rating:
3.0

While the overall service was helpful, I HATE when unexpected requirements are thrown at me: giving out name, phone number of a third party prior to applying for storage unit. I understand the NEED

Martin H.  |  First Impressions 
Rating:
1.0

My property was destroyed from water damage. Staff does not allow disposal of empty boxes. Moved out and did not receive a proration.

JAMES M.  |  Overall Experience 
Rating:
5.0

They were always very nice.

Carolyn B.  |  Overall Experience 
Rating:
5.0

Thank you.

Kathy M.  |  Overall Experience 
Rating:
5.0

Very good service.

dan j.  |  Overall Experience 
Rating:
5.0

Everyone was amazing, I had to move over flood damage. The staff went above and beyone

Raiza S.  |  First Impressions 
Rating:
1.0

The service here was absolutely horrible. The staff & corporate customer service are non-helpful. This is the most non-customer oriented business I have experienced. After hours #, doesn't work.

Michael A.  |  Overall Experience 
Rating:
5.0

Only left as we found a better price. The bonus was the new place is closer to our house.

Julie K.  |  Overall Experience 
Rating:
5.0

Excellent

MATTHEW ROGER H.  |  Overall Experience 
Rating:
5.0

Have used UHaul storage several times for extended periods. All my items came out smelling just like they did when they went in; climate controlled and clean.

george k.  |  Overall Experience 
Rating:
5.0

Every employee I met and that helped us was absolutely the best in customer service and professionalism. Namely : Svitlana,Mike and Brandon

ADDISON M.  |  First Impressions 
Rating:
5.0

Was sad to leave but all good things come to an end. Thank you to everyone for your help and support with all my needs.

ROXENE E.  |  Overall Experience 
Rating:
2.0

The person I talked to on the phone was very unprofessional and had no customer service skills or knowledge of anything. Please train your Employees and hire people who show professionalism.

Krista E.  |  Overall Experience 
Rating:
1.0

The so called general manager named Rodney, is the most unfriendly jerk I have ever met. He is rude to customers and is a disgrace to the company. He should be fired. I will NEVER use uhaul again.

arnold s.  |  Overall Experience 
Rating:
5.0

We had a very good experience here and would definitely use them again.

janet p.  |  Overall Experience 
Rating:
5.0

Facility was really nice and clean, great customer service, professional and friendly. I would definitely recommend this location and use it myself again.

Gabrielle M.  |  Overall Experience 
Rating:
5.0

I'm a 13-year U-Haul employee and have had storage at various centers in both CA and AZ and this facility is one of the best kept and run. Cheers to the Hayden Road team. -Sperry

SPERRY H.  |  Overall Experience 
Rating:
5.0

Good location, clean and secure

PAUL I.  |  Overall Experience 
Rating:
5.0

Everyone was super helpful.

Coral P.  |  First Impressions 
Rating:
5.0

The team was friendly and helpful.

Angela M.  |  First Impressions 
Rating:
5.0

Rodney, Svitlana - the whole team energized a rather precarious move. At first glance, we got off on the wrong foot, but Rodney''s professional courtesy turned a frown upside down : ) #1 - Go U-Haul!

Nicole P.  |  First Impressions 
Rating:
5.0

Awesome

Mary D.  |  Overall Experience 
Rating:
5.0

Rodney the General Manager was off the charts terrific. This lovely man took such good care of me. I actually cried tears of joy because of his unbelievable assistance with me and his concern for me.

STEPHANIE L.  |  Overall Experience 
Rating:
5.0

Very well staffed. Everyone was helpful and had a positive attitude.

Paula M.  |  First Impressions 
Rating:
5.0

Mike was incredibly helpful.

Russell R.  |  First Impressions 
Rating:
1.0

The manager was extremely rude. My trailer had been taken by the time I had arrived when no one had told to pick it by a certain time. Made moving very stressful! very poor customer service

Marizela s.  |  First Impressions 
Rating:
5.0

Not sure I understand all the turnover at this location. The guys have gotten all have really been good professional and helpful. That said the new GM seems to be working out OK so far.

DOUG C.  |  Overall Experience 
Rating:
1.0

I could not believe how rude the general manager was to his employees it was not right especially in front of customers! He was saying things like my shirt is green for a reason and don’t push me

jenny s.  |  Overall Experience 
Rating:
5.0

everyone was extremely positive and helpful the whole process.

maria b.  |  First Impressions 
Rating:
5.0

Great. Customer service

Sonia Q.  |  First Impressions 
Rating:
5.0

Knew what he was doing ... helpful and friendly

Whittney S.  |  First Impressions 
Rating:
5.0

Thanks

Brenda T.  |  First Impressions 
Rating:
5.0

Thank you.

WALIDA Y. H.  |  First Impressions 
Rating:
5.0

U-Haul made my move easy

Chris N.  |  Overall Experience 
Rating:
5.0

Everything was great.

Doug L.  |  Overall Experience 
Rating:
5.0

Every UHaul representative was fantastic...this was my first experience with renting a storage unit and I can only say it was a great experience Thank you..

johanna w.  |  First Impressions 
Rating:
5.0

Scott was super. Made my move go so smoothly.

Kathleen H.  |  Overall Experience 
Rating:
4.0

I highly recommend!! There was a miscommunication with the call center when I was to pick up my Ubox, but the gentleman at the facility was able to accommodate me and I I picked it up a day early!

jenny e.  |  Overall Experience 
Rating:
5.0

Best Uhaul , clean storage, clean restroom. & Great Customer Service. Couldn't ask for a better experience. Marie, Joel, Mike & Steve great customer service.

rebecca e.  |  First Impressions 
Rating:
5.0

My storage experience was very good staff and facility was great

kurt t.  |  Overall Experience 
Rating:
4.0

Only "catch" is that you have to pay an additional $10 per month for "24 hour" access. Not a problem if you can always access your unit during their office hours. Otherwise, very nice.

THERESA MARIE G.  |  Overall Experience 
Rating:
5.0

Nice convenient facility. Great helpful staff!

Jana O.  |  Overall Experience 
Rating:
4.0

The rest room has been out of order for two months.

Steve S.  |  Overall Experience 
Rating:
5.0

The people there were very helpful

David R.  |  Overall Experience 
Rating:
5.0

The staff was accommodating and pleasant, the site is clean and well cared for. The access hours to storage could be extended for convenience, but it works out fairly well now.

erich b.  |  Overall Experience 
Rating:
5.0

The gentleman with whom I worked was terrific. So was the young woman who showed me my units. Thank you for making my experience so headache-free. Kathlenn Hempelman

Kathleen H.  |  First Impressions 
Rating:
5.0

Everything was as I expected to God’s sales people excellent service with everything.

Christian C.  |  First Impressions 
Rating:
5.0

Incredible service! This is the best U-Haul location I’ve been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!

Saro B.  |  First Impressions 
Rating:
5.0

I've had a storage unit at this facility for many years and never had a complaint or issue. The manager Scott and his team are always great to talk to and very helpful when needed.

DAVID LEE N.  |  Overall Experience 
Rating:
5.0

My experience with setting up the account and moving into the facility was great. The folks behind the counter were pleasant, helpful, and had some good tips for moving in and buying locks.

erich b.  |  First Impressions 
Rating:
5.0

Excellent Business Model. Efficient and friendly staff.

KATHLEEN A. K.  |  Overall Experience 
Rating:
4.0

The lot became too full most times that I went to my storage unit. Many times the dock was full of vehicles parked there (not for storage unit access). So that was inconvenient.

GUY C. S.  |  Overall Experience 
Rating:
5.0

The guys were helpful in getting my pod ready to unload.

Anthony T.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Hermon s.  |  Overall Experience 
Rating:
5.0

Very satisfied customer! Excellent experience all around! Thank you!

Lynne S.  |  Overall Experience 
Rating:
5.0

Everyone at the facility were very friendly and helpful!

kathleen w.  |  Overall Experience 
Rating:
5.0

All good.

RACHELLE B.  |  Overall Experience 
Rating:
5.0

Great customer service!

Kathy M.  |  First Impressions 
Rating:
5.0

Rented here before, it is perfect! Safe, clean, secure!

Evonne B.  |  Overall Experience 
Rating:
4.0

None

LINDA C.  |  Overall Experience 
Rating:
5.0

VERY HELPFUL

David J.  |  Reservation 
Rating:
4.0

I have used this facility a couple of times and have been very satisfied. The manager was most helpful in resolving a problem when the out of state uhaul office did not follow with my contact.

John I.  |  Overall Experience 
Rating:
5.0

This facility was recommended to me ( by realtor) and although the price was higher than other indoor/climate controlled facilities, the ease of use/access helped balance out the cost diferential.

Ellen T.  |  Overall Experience 
Rating:
5.0

A fine facility, but, found a new facility less than 5 miles away for $40.00 less per month or. $500.00 yearly savings. Would have stayed had you been able to price match, but, you couldn’t do. sorr.

Richard S.  |  Overall Experience 
Rating:
5.0

Only negative was that its expensive.

Allan J.  |  Overall Experience 
Rating:
1.0

Uhaul has big problems with coordination/any issues working with movinghelp.com. It’s enough to make me want to pay more and go with PODS next time!!

Hyunnarm K.  |  Overall Experience 
Rating:
5.0

Scott was particularly helpful and friendly, but all staff are helpful.

Nancy W.  |  Overall Experience 
Rating:
5.0

I recently moved my stuff out after several years as a tenant. Staff was always kind and courteous, and my stuff remained in excellent condition in their care. I am very satisfied.

MICHAEL PATRICK M.  |  Overall Experience 
Rating:
3.0

Over 3 yrs of storage and every employee was rude.

KATHLEEN ANN C.  |  Overall Experience 
Rating:
5.0

Although I do wish 24 hour access was free, this location was accomdating to my needs!

Adam C.  |  Overall Experience 
Rating:
5.0

Great facility and great service.

vince c.  |  Overall Experience 
Rating:
4.0

Could use more help at times

Sharron M.  |  Overall Experience 
Rating:
1.0

The facility was great! the transit process to it poor. I am not sure what happened in transit but my Ubox was returned to me with extra latches, screwed shut & wrapped says the ubox was damaged

Ashley T.  |  Overall Experience 
Rating:
5.0

The place is clean, easily accessible. I have rented here before and it is always a pleasant experience.

JAMES h.  |  Reservation 
Rating:
4.0

Drinking fountain has not worked for over a month. Also, made payments after the 20th, should I get a refund because I moved out on the 26th? Do we pay in advance?

Gary c.  |  Overall Experience 
Rating:
5.0

Great employees

vince c.  |  Overall Experience 
Rating:
5.0

They were prompt and helpful & and easy to work with. They showed me to my storage unit once I finished paperwork, and kept the doors open for me while I moved things in. Very nice staff.

JEUNNE HANNAH W.  |  Reservation 
Rating:
5.0

Scott was great to work with!

Brian K.  |  Overall Experience 
Rating:
5.0

Thanks!

TAYLOR SUE K.  |  Overall Experience 
Rating:
5.0

Always willing to find solutions to customer concerns. Great boss, staff, and crew. Thank You

anthony g.  |  Overall Experience 
Rating:
5.0

satisfied with the customer service.

Andrea H.  |  Overall Experience 
Rating:
5.0

I have no issues with this location, it was a good experience

ross d.  |  Overall Experience 
Rating:
1.0

Was provided false info and ended up being locked up the building with my unit left wide open. Called after hours support(posted outside building)Scott Smith. Laughed and said, he was not coming out.

Kevin C.  |  Overall Experience 
Rating:
4.0

I think this location needs more employees. The ones there seem overworked and short staffed.

Robin C.  |  Overall Experience 
Rating:
3.0

Facilities great. Clerks great. Contract and bill notices did not include tax. Was charged fee after paying contract amt - later removed. Increase bill notice no tax and no one could tell amt.

Dennis S.  |  Overall Experience 
Rating:
5.0

This location is extremely accommodating and works with the customer to accomplish the goal! Thanks for everything guys... you’re team is simply one of the best!

Adam C.  |  Overall Experience 
Rating:
5.0

One stop shop for all storage and moving needs. Very professional crew. Especially Scott Smith.

george c.  |  Overall Experience 
Rating:
2.0

The employees - polite & friendly, the communication - terrible. Attempted to talk to staff for three days, no response. Only to find out my U-Box was sent to another facility without my knowledge.

Kamilah T.  |  Overall Experience 
Rating:
5.0

I was extremely satisfied in all areas with this UHaul facility. I rented trucks, had storage units and bought supplies. Highly recommended.

MICHAEL HOWARD W.  |  Overall Experience 
Rating:
4.0

The facility had good security with proper access protocols, the carts that were available to use were very helpful and the facility was always nice and clean.

LYNDON ARTHUR L.  |  Overall Experience 
Rating:
5.0

Excellent service from an excellent team.

James S.  |  Overall Experience 
No reviews have been submitted for this location.

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