Customer Reviews for U-Haul Moving & Storage of North Scottsdale

12281 reviews

15455 N 84th St   Scottsdale, AZ 85260
(Hayden & Northsight)

(480) 991-8948

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 991-8948

15455 N 84th St
Scottsdale, AZ 85260
(Hayden & Northsight)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

Customer did not leave a comment.

HIPOLITO P. 
Rating:
5.0

Excellent and kind customer service!

Michelle G. 
Rating:
5.0

Rodney and all his team are always there for the customer - I always rent from this location.

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

The floorboards were very dirty and the seats had lots of blonde hair on them.

Doncy F. 
Rating:
4.0

Customer did not leave a comment.

JEANNE C. 
Rating:
5.0

Service was excellent Equipment was excellent Exceeded expectations

LOUIS L. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

Lonnie C. 
Rating:
4.0

This was a 1 way rental. Henderson NV to Scottsdale AZ. I called the 800 468 4285 to set up early return. I asked if get reduced cost they said yes but on returning they said no that it was a fixed contract price. Returned more than 24 hr early.

JOSEPH KEEN T. 
Rating:
5.0

Fantastic !!

Eileithyiae B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

returned the exact amount of fuel level as was indicated rental agreement, Used the after hours check in and was charged extra for fuel. despite having more in the tank then when I picked up..

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE W. 
Rating:
5.0

Customer did not leave a comment.

alejandra P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Even tho I had moving blankets in my order I found out that they are not provided .. so I had to drive back to the location to pick it up which was not ideal when I had short time.. not to mention the drive and the wait

BASEL C. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Ravi N. 
Rating:
5.0

improve the photo taking screens on the app; it locked up a few times on me.

Jason G. 
Rating:
5.0

Rodney Zayas and his crew are awesome . Very helpful.

Anthony S. 
Rating:
5.0

Rodney Zayas top notch employee. Did everything he could to make my moving experience. Less hectic. I dealt with 5 or 6 different employees .. all of them were excellent here in Scottsdale

anthony s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Amazing staff and customer service, everyone goes above and beyond to take care of you!!

Alexis H. 
Rating:
5.0

Needing to return the vehicle with exactly the same amount of fuel. Had difficulty getting the fuel to exactly 5/8 -- would have much preferred full tank.

Jeannette D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Fix the truck I rented because there is an exhaust leak and it is going into the cab.

Douglas D. 
Rating:
5.0

Rodney zayas was extremely helpful. All of the check in staff also . Helped alot ..

anthony S. 
Rating:
5.0

First Dolly was dead, I would love to buy it from UHAUL.

BENJAMIN B. 
Rating:
5.0

Good experience! Keep it up!

Dana C. 
Rating:
3.0

When they called to confirm dropping them off in Phoenix, she said between 8am and 10am. However, there was a route change within that day and she failed to inform us that we were now last in line and not expected to get our empty pods until 4pm. This was extremely inconvenient. Luckily, we were able to make it work but the fact that no warning was given to the change was unprofessional.

David B. 
Rating:
5.0

Very professional, courteous and quick

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Norman G. 
Rating:
3.0

We rented the unit online and it came with a free lock. We checked in online and received a text confirmation of the unit number, code to enter the building and confirmation that the lock was I n the unit. We purposely checked in online as we waited in line for over 40 minutes to buy moving boxes the prior weekend and wanted to avoid that wait. When we arrived at the unit, the lock was not in there as stated. We ended up having to go to the office to wait in line for 30 minutes. It was extremely disappointing that we checked in online to avoid the painful wait, yet that is exactly what ended up happening.

Karly M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Shawn P. 
Rating:
4.0

Customer did not leave a comment.

Allison D. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Alana C. 
Rating:
3.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Svetlana is outstanding, efficient & friendly.

jd H. 
Rating:
2.0

Have the location barcode predominately displayed. Make it easier to get the keys for the vehicle by using the app. There was seven people in line at nine in the morning with only one person working.

Chris F. 
Rating:
5.0

The person who checked the truck back in when I returned it was awesome.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
1.0

Very very rude staff. Didnt have the truck ready for self pick up as requested (truck assigned but no key in drop box), had to wait to be assigned a different truck (not sure why? He had the key for the 1st truck, grabbed it, etc). 2nd truck was barried within other trucks, etc. Overall horrible experience.

Staci K. 
Rating:
5.0

Customer did not leave a comment.

Bryon B.  |  First Impressions 
Rating:
5.0

Rodney is a very good manager. Takes care of his customers, trains his staff very well. It was a pleasant experience.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Kara D. 
Rating:
3.0

Don't charge me $10 for a dolly that I never used or disconnected and don't charge another $10 for furniture pads that I never used or disconnected.

Steijn K. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS C. 
Rating:
4.0

While the trailer was clean, it was old and had a roll up door. The roll up door diminishes the interior ceiling height. Also the bifold doors provide easier access for a ramp. I will not rent the same 6 x 12 foot trailer again.

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  Overall Experience 
Rating:
5.0

The manager is awesome and attentive to all clients! He made sure people were happy and taken care of. As a result, that culture was cultivated in all staff. You felt the intent to serve customers in the environment. This is necessary when customer service is a dying art. Appreciate the kindness!

Darryl O.  |  First Impressions 
Rating:
5.0

Absolutely love this location, the staff is extremely helpful and friendly!! Rodney and Carty have always gone over the top to help accommodate and make the process as easy as possible!! Highly recommend:)

Alexis H.  |  First Impressions 
Rating:
5.0

I was moving from a storage unit to U-boxes for shipping. Rodney Zayas, the General Manager, as well as his staff, were very helpful during the entire process. Rodney, specifically, ensured that every aspect of the was seamless. Thank you!!

Sonya B.  |  Overall Experience 
Rating:
5.0

The representative at the counter was very nice and professional. I rented the pick up truck on Saturday and she was kind enough of giving me an additional 2 hours for the return. The young man checking me out at the end of the day had a great attitude. You can tell he likes his job.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

You are the best

HE L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Customer did not leave a comment.

JEAN W. 
Rating:
4.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Dumitru C. 
Rating:
4.0

Great people

Shiretta G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Rodney is Great!

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Outstanding process. Pickup and return process very smooth. Personnel courteous and professional. Overall rental cost was not too painful.

JAMES D. 
Rating:
1.0

1.) I paid in full then new charges were added and small balance due. 2.) The quote included a truck I never requested to rent, still hasn't been removed. 3.) The box was delayed being picked up a day from Sat. 5/22 to Sun 5/23 which resulted in the apartment complex charging me $75. 4.) I have called repeatedly since Saturday to speak to a supervisor. I spoke with two Courtneys and Cisco who all tell me a supervisor named Carl will return my call, still no call. 5.) I was told it would take 15-17 days on my initial quote for pick up to arrive at destination on 6/9, that has now been pushed back to 6/12. Will I receive $50 credit day for the late delivery from original quote stating destination would arrive on 6/9? I don't know, Carl wont' call me back. I would very much like someone to call me and get my U-Box delivery back on schedule for 6/9. I would also like to be reimbursed for the $75 charged by the apartment complex due to U-Box being delayed 1 business day for pick up, without notification. My U-Box should have been shipped out on 5/24 but yet it still sits in Scottsdale. Carl still hasn't called me back, I will try to get a hold of him again this morning, I will never use U-Haul again for long distance move unless these problems are addressed and resolved. The fact that 4 full days have gone by without a supervisor calling me back on an order that is paid in full, $1600 and change, is beyond excuse.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

The truck I got was almost empty in gas- engine light was on - they gave me a truck behind the front truck so I had to wait for them to remove one truck then move the truck out for me because they had parked it sooo close to the other trucks- the people there were very nice just not real organized- and they need to check the vehicle with the customer to make sure gas was good not on empty !...

dawn R. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

There was a line 10 deep at pick-up, and only 1 staff member working. I am sure the location is short staffed, like everything at the moment. Adding another check in staff member when you are able to would be my only suggestion.

Andrew V. 
Rating:
5.0

Very friendly employees and fast in and out time.

STEVEN M. 
Rating:
5.0

This U-Haul location out does itself each time I have had to rent equipment or used your storage services. Rodney Zayas and his staff always exceed my expectations.

Kelly H. 
Rating:
5.0

Rodney was very helpful during a very stressful move. He assured all went smoothly.

SUZANNE M. 
Rating:
5.0

Rodney is the best. He assisted me during a very stressful move. He went above and beyond to make sure everything went smoothly.

SUZANNE M. 
Rating:
5.0

Could have had more than one person doing the check in. A very long line formed! Otherwise very good experience.

KATHRYN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

There were multiple lines forming at the location to wait on customers. No one wanted to wait turn and may need to be supervised.

John K. 
Rating:
4.0

Even though I'd Checked in on line I still had to stand in line for at least 25 minutes. Poor gal working was alone while people kept coming in. The line was quite long. One customer requested additional checkout help but she was only one. Even though uhaul confirmed my reservation and pickup location the trailer I rented wasn't there. Poor rep started calling uhaul a around Valleywide to locate one for me.. I ended up renting cargo van as it was obvious calling other uhauls was going to take lots of time and many people were in line behind me. The cargo van worked but cost me about a 3rd more. Not a positive experience. The uhaul rep did her best despite uhaul poor customer service. When returning the van,the check in men finished washing a vehicle before they checked the van back in. Very upsetting to arrive on time, pre checked but still stand in line over 25 minutes then not have the vehicle rented available.

Christine R. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

THUNESIA D. 
Rating:
4.0

Need more help. I been there two weeks in a row and I like all the employees, they work hard. Last week waited 45 minutes on line to check in, computer issues. Yesterday 35 minutes. Get better computers or more people.

Dominick S. 
Rating:
5.0

Customer did not leave a comment.

Dan A.  |  Overall Experience 
Rating:
4.0

Need a bigger sign to show how and where to check in by mobile phone. Also bigger sign showing you wear the barcode is to scan when you get there. Also signs showing in and out of parking lot and where to check out under awning.

Anne A. 
Rating:
2.0

Make sure when you say you have the equipment necessary it's available. Having to go 30 miles in another direction is extremely disappointing

STEPHEN D. 
Rating:
5.0

Employees were exstreemly efficient and curious

John K. 
Rating:
5.0

Customer did not leave a comment.

Benny B. 
Rating:
1.0

I returned the rental 2 hours late, on a Sunday at 8 pm. I was scheduled for 6pm. They close at 5pm. I was charged an entire day for 2 hours. Greedy.

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Chase W. 
Rating:
5.0

Rodney was extremely helpful. He always takes good care of me and my team. He answers all my questions and accommodates all my requests. He is the main reason I use this location. His team is also exteremely friendly. Thank you for the great customer service in this day and age.

RICK G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Uhaul customer service that I dealt with was horrible, they no you have no choice in the matter. You need a truck and they could care less if you get it there or somewhere else. I will try my best never to go through that crap again.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

CECILIA G. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
1.0

Using the on-line application is a total failure at this location. My order was to p/u at 8:00am. Following your instructions, I looked all over for a "Barcode" to scan. There is no such barcode at that location as I was finally informed by a sales person after waiting another hour for them to open.

GARR S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

The truck had a couple of minor issues: the key was difficult to turn and the sun visor was broken. This is unusual for your location. I have always had an excellent experience at this location. I would also suggest having the tank at least half full when the trucks are out to rent. (It was less than a quarter full) I had to stop to fill-up before I was able to load the truck.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Roberta M.  |  Online Move In 
Rating:
5.0

I can’t say enough about Rodney !! He’s a class act ! So Helpful with all my silly questions. He has the patience of a saint ! It’s so refreshing to find a person who Obviously loves what he does! The whole staff were so helpful ! But Rodney is a gem !! I was having such a horrible day and he made me laugh and explained everything I need to know about the truck . Thank you ! !

ELLIE D.  |  First Impressions 
Rating:
3.0

The guys in the parking lot were very helpful and accommodating. The lady who helped me inside the building was rude. She asked me for my address, even though I already have a customer file due to having a storage locker. I said "shouldn't you have that already?" and she said "Sir, I just need your address." She would not even explain how idiotic it is that uHaul does not already have my address handy. I let that go. She wore a facemask BELOW her nose, which is ridiculous. I asked for a pro-rated refund of my storage locker and she said "we don't do that" instead of showing me the contract. I did not push on it. The facility is not clean, the equipment in the main storage area is falling apart. They constantly ask everyone NOT to park where it says "customer parking" and to PARK IN THE STREET which is far less safe. GET your act together.

ADAM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julio A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond O.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond my expectations. They helped me pull the hospital bed out of the truck and get it into the storage room.

ANGELA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOM B.  |  Overall Experience 
Rating:
3.0

Because of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens Thanks

Frederick M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY ANN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David K.  |  Overall Experience 
Rating:
3.0

there needs to be more staff, there is alway a long line and wait. the staff does their best, but they seem to be understaffed.

Yamileth M.  |  Overall Experience 
Rating:
2.0

Out of 8-9 attempts to enter, my code only worked on my move out day. I drove 24 min one way to get there only to realize waste of time, I can’t get in. Doing this multiple times gets old, so no, I’m not fond in any way of this place! One might wonder why they are paying $270/month for a 10x10 they can’t access... but whatever. It is what it is. I would pay tripple that just to get out! Also every time I called store, without fail it was approx 20-25min hold to speak with someone ... even the last day I showed up and no other customers were there... so I hung phone up and walked inside. That’s a joke.

Stephanie S.  |  Overall Experience 
Rating:
5.0

U-Haul Facility and Staff at the Hayden/Scottsdale Airpark was excellent Rodney and his staff were always so accommodating.

johanna w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUSTIN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Miles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE B.  |  Overall Experience 
Rating:
5.0

The staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.

Michele S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Noel C.  |  Online Move In 
Rating:
5.0

I used this facility in the past and found it clean, secure, and convenient. If I need storage space in the future, this would be my first choice.

Sandra N.  |  Overall Experience 
Rating:
4.0

Staff was friendly, it would be nice if they had someone extra for the phones. I always have to be placed on a hold.

jennifer f.  |  First Impressions 
Rating:
4.0

Expensive but very nice facility.

PATRICK J. B.  |  Overall Experience 
Rating:
1.0

Absolutely horrendous service! 10/10 would recommend any of my friends use ANY OTHER SERVICE!!! The staff was very slow and not helpful. I was ignored. Everybody just took their time strutting around when the store was busy. There were 2 front desk clerks on a Sunday. Absolutely insane to have such little staff on a weekend. If I were the store owner or corporate manager I would fire everyone working in the store. Lastly I made a payment on my storage unit in advance and the clerk told me they weren’t going to refund my payment of $125. Absolute theft if you ask me. Especially after giving 6 months of my business. The truck had horrible alignment and hadn’t been inspected since January of LAST YEAR. The last time I helped a friend move in a uhaul it hadn’t been inspected in 5 years and we had a tire blow out while exiting the freeway. Absolutely terrible business. I HATE UHAUL and I will NEVER offer my business ever again and I will steer everyone I have the opportunity another direction.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa S.  |  First Impressions 
Rating:
5.0

Great staff! Rodney got me set-up in no time.

Miles D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L Nicole H.  |  First Impressions 
Rating:
5.0

Rodney is the best!

Dana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE B.  |  First Impressions 
Rating:
5.0

I never had any problems and everyone was very nice and helpful both when I opened my account and when I closed it.

CHRISTINE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond O.  |  First Impressions 
Rating:
4.0

Some bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is $11. Not sure if it’s lack of training or purposely bait and switch. Otherwise, the rental process was ok.

John V.  |  First Impressions 
Rating:
5.0

Great facility and staff.

Don P.  |  Overall Experience 
Rating:
5.0

Very good customer service and have used this facility so many times !! Great Team!

connie m.  |  Overall Experience 
Rating:
3.0

I still haven't received my 100 deposit

SHANNON P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sedric F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS VERLE M.  |  First Impressions 
Rating:
5.0

Fast and friendly and convenient.

Kevin M.  |  First Impressions 
Rating:
5.0

We came to Phoenix from Idaho in a u Haul truck loaded to the gills. The North Scottsdale U Haul treated us exceptionally. Rodney and the entire staff were welcoming, kind, upbeat and extremely fair. In fact, we have returned for a second rental and received the same excellent treatment. Yes, I recommend them highly!

terry k.  |  Overall Experience 
Rating:
5.0

Rodney originally assisted in helping me to rent my unit and was there yesterday to offer a smile and a thanks for my business, along-side a smiling staff. Everyone was very supportive and made for a great experience. I’ve noticed a better morale over the past several months since Rodney has come in. A more positive atmosphere than in years past. Thanks for making the customer feel appreciated, that goes a long way. Sincerely, Roger McKay

ROGER ALLEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trina F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg S.  |  Overall Experience 
Rating:
2.0

I called in to inform the staff that I’d be vacating my unit. I would be making the last payment on the unit. The person I spoke to informed me I had until the 14th of the month to get my things out. My card was charged on the 4th, it was not supposed to be. I went in the store to discuss the issue and was told there was nothing that could be done. The lady I spoke to was rude and offered 0 help. I will call American Express and issue a chargeback if this is how UHaul and it’s staff treats customers.

Steven E.  |  Overall Experience 
Rating:
5.0

Good job

Ian R.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

Carl R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  Overall Experience 
Rating:
1.0

The general manager was rude needs more training

MICHAEL B.  |  Overall Experience 
Rating:
5.0

The GM, Raymond is fantastic, very professional and hardworking and extremely helpful. Truly sets the example for the Team.

Christopher D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRASHEENA T.  |  Overall Experience 
Rating:
4.0

Great service.

Rod and Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B J.  |  First Impressions 
Rating:
3.0

I have been to this facility on several occasions when staff are being berated by the manager. My last experience was the owner arguing with another staff - possibly his wife. Extremely uncomfortable to listen to these dialogs. One time is understandable but on almost every time I was in the office there were verbal dialogs I DID NOT want to hear.

Chere S.  |  Overall Experience 
Rating:
3.0

The check in process took 2 times 20 -25 minutes each time and 3 people to get the computer system to give me a move in access code all the while a supervisor standing there and not offering the new people a suggestion till late on the second try to reboot the access code

rick b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenton B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean W.  |  First Impressions 
Rating:
1.0

It’s not fair to just throw the book at this store, I had a horrible experience overall and Laura at the Scottsdale store was very nice. It’s the rest of the experience that was horrible, and I would like to discuss this with upper management.

Victoria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. S.  |  Overall Experience 
Rating:
3.0

I was told that storage closed at 8pm but when I arrived with my items at 7:30pm the storage was closed. My friend had to come and put my remaining items in his car. I was moving out of my apartment and that seriously messed up my whole day. I only rented the storage because of the hours of availability. I have to have surgery in 3 days. My suffering from fatigue and multiple trip to storage is a major inconvenience. Plus I had to leave my stuff in cars parked overnight.

Angela R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney H.  |  First Impressions 
Rating:
5.0

A minor setback was remedied immediately, and to my satisfaction. The staff went out of their way to help and assist me in our storage experience. The facility and the entire experience were first rate.

Daniel C.  |  First Impressions 
Rating:
1.0

Where do I begin with MY ENTIRE EXPERIENCE with a UHaul was a nightmare!!! Starting from my very first encounter with the woman who quoted me my move was to be 1,400.00 which included: Plenty of pads, a dolly the car trailer, the drive from Colo to Scottsdale AND TWO GUYS TO HELP LOAD UP THE TRUCK!! After arriving at the UHaul in Highlands Ranch I was THEN TOLD “ NO, we didn’t have two guys for you, THATS SEPERATE DEAL”!!!!!!! When arrived here in Scottsdale.... DID NOT GET THE SIZE STORAGE SPACE WHICH EOULD HOLD STUFF FROM A 20 FOOT TRUCK and I HAD TO PAY FOR AN ADDITIONAL SPACE!!!!!! THEN WHEN CAME TIME TO PICK UP MY ITEMS, HAD TO DRILL OFF THE LOCK TO OPEN THE UNIT AFTER THEY TOLD ME THEY COUKD DO THAT !!!! D E B A C A L E the entire experience!!! NEVER AGAiN WITH UHAUL!!!

Bobbi T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose P.  |  First Impressions 
Rating:
5.0

Of the multiple U-Haul locations we have dealt with relative to our recent move to Phoenix, this location was clearly the best. Staff and facilities are top notch. I highly recommend this location for all your U-Haul needs.

DOUGLESS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith S.  |  First Impressions 
Rating:
5.0

EXCELLENT: especially at the outbreak of. COVID19 quarantine and loosing my job. This management was exceptional in understanding my financial strain and eagerly assured me to put my monthly rental payments aside until i would be able to pay.

Martin H.  |  Overall Experience 
Rating:
5.0

Rodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!

Melissa C.  |  Online Move In 
Rating:
5.0

Rodney and his team are a well-oiled machine! Everyone we interacted with was super helpful and friendly. We ended up renting four storage units to store our items we moved from out of state on two 20 ft. moving trucks. Rodney even backed our trucks up to the lower loading docks for us so we didn't need to worry about trying to do that ourselves. It was a very busy Saturday at the start of a new month, yet Rodney and his team we were made to feel like VIPs during our nearly 7 hours there with movers getting things unloaded and into storage. Very happy with our experience and would definitely recommend this location to anyone who has storage or rental vehicle needs!

Melissa C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
4.0

By the time my move was all said and done, this move has cost me a fortune and I would have been better off simply hiring a professional Moving Co. (The cost would have been almost comprarble)

Bobbi T.  |  First Impressions 
Rating:
2.0

My original reservation was canceled without notifying me. The computers were down and I had to give my information 3 times to 3 different people to get a different unit. When I arrived, it took an hour before we were finally done .

Robin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESERT PROFESSIONAL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARANEH M.  |  First Impressions 
Rating:
1.0

Now you care what I think. Worst company!

LISA S.  |  Overall Experience 
Rating:
5.0

Friendly

AMMAR K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMMAR K.  |  First Impressions 
Rating:
5.0

Great location. Moved only because of distance to my home.

PAUL MARTIN B.  |  Overall Experience 
Rating:
4.0

Great storage space! Clean and no bugs or rats. The only thing is when I first moved in the website said I would get a free disc lock if I checked in online and I did check in online and still had to pay for the lock.

Brian E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana D.  |  First Impressions 
Rating:
5.0

A bit pricey, but worry free.

Keneth H.  |  Overall Experience 
Rating:
4.0

The manager was very responsive and helpful.

Beth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd S.  |  Overall Experience 
Rating:
3.0

Staff in the office were rude on more than one occasion. Acted like they were doing you a favor when they had to assist you.

JEFF A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald R.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help! Would definitely recommend.

Evita V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cathy c.  |  Overall Experience 
Rating:
2.0

YOU ARE ASKING! This was my fourth location Rental! EVERY other rental location was excellent. I will never rent or use U-haul Again. Very bad experience! I had items removed from my rental which were never returned. My opinion , Rodney lacks any customer service skills to run a business. PS Whitney was the only Positive!

Eric W.  |  Overall Experience 
Rating:
5.0

Clean facility and friendly staff

Mark W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elia G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
5.0

Grabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!

john JT T.  |  First Impressions 
Rating:
5.0

Like always excellent service

Martha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYSUE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON B.  |  Overall Experience 
Rating:
5.0

The staff was excellent and attentive. Everything was ready when I arrived at the time committed to. Check in was very fast and when I returned it the staff was great

FRED C.  |  Overall Experience 
Rating:
5.0

I’ve rented a uhaul 5 times in the last 9 months and this was by far the best experience I’ve ever had. The Scottsdale road location was the absolute worst, all other times were this location and I always received good service. Except this time... I received FANTASTIC Service...the Women who assisted me had the most calming demeanor (I felt stressed when I came in and calm when I left), was extremely helpful & very knowledgeable. She really is an asset to your company!

Pleshette A.  |  First Impressions 
Rating:
5.0

Friendly staff; very helpful

Todd S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john k.  |  Online Move In 
Rating:
5.0

A very elegant gal named Royal escorted with me to do a final walk-thru, for moving out of a storage unit. She was kind and helpful and lots of fun to chat with. Likewise she was smart and offered creative assistance, while I waited for a moving company to load one last piece of furniture. She made me feel special and welcome! Manager Rodney & his staff are terrific too! Always ready to help and working hard to be of service to all. Store, storage and bathrooms were neat and clean. I'll be back. Thank you!

Samuel P.  |  Overall Experience 
Rating:
5.0

This was a great experience for all of the time we rented except the last day. I went in to close the account for my mom. My email and phone number were the contact information but the unit was in her name. I was told I would have to bring in my mom to show her ID to close the account. I explained my mom was in a senior facility 60 minutes away and this would be a huge problem. Basically I was told they didn’t care. So I drove all the way across town and back again with my Mom. Walked in and was then told we don’t need to see her drivers license!!! Instead of being contrite, I was met with laughter and the offer of a water! I know we were no longer clients, but you took a pretty good experience and turned it into a terrible experience. Really terrible customer relations!! I would not recommend this location to anyone and a different approach to the bad situation would/could have made all the difference.

Connie B.  |  Overall Experience 
Rating:
5.0

Expensive I got 3 different answers about storage access hours

MARK S.  |  First Impressions 
Rating:
5.0

Rodney the manager was excellent in handling all of our concerns!

cheryl w.  |  Overall Experience 
Rating:
3.0

While the overall service was helpful, I HATE when unexpected requirements are thrown at me: giving out name, phone number of a third party prior to applying for storage unit. I understand the NEED

Martin H.  |  First Impressions 
Rating:
1.0

My property was destroyed from water damage. Staff does not allow disposal of empty boxes. Moved out and did not receive a proration.

JAMES M.  |  Overall Experience 
Rating:
5.0

They were always very nice.

Carolyn B.  |  Overall Experience 
Rating:
5.0

Thank you.

Kathy M.  |  Overall Experience 
Rating:
5.0

Very good service.

dan j.  |  Overall Experience 
Rating:
5.0

Everyone was amazing, I had to move over flood damage. The staff went above and beyone

Raiza S.  |  First Impressions 
Rating:
1.0

The service here was absolutely horrible. The staff & corporate customer service are non-helpful. This is the most non-customer oriented business I have experienced. After hours #, doesn't work.

Michael A.  |  Overall Experience 
Rating:
5.0

Only left as we found a better price. The bonus was the new place is closer to our house.

Julie K.  |  Overall Experience 
Rating:
5.0

Excellent

MATTHEW ROGER H.  |  Overall Experience 
Rating:
5.0

Have used UHaul storage several times for extended periods. All my items came out smelling just like they did when they went in; climate controlled and clean.

george k.  |  Overall Experience 
Rating:
5.0

Every employee I met and that helped us was absolutely the best in customer service and professionalism. Namely : Svitlana,Mike and Brandon

ADDISON M.  |  First Impressions 
Rating:
5.0

Was sad to leave but all good things come to an end. Thank you to everyone for your help and support with all my needs.

ROXENE E.  |  Overall Experience 
Rating:
2.0

The person I talked to on the phone was very unprofessional and had no customer service skills or knowledge of anything. Please train your Employees and hire people who show professionalism.

Krista E.  |  Overall Experience 
Rating:
1.0

The so called general manager named Rodney, is the most unfriendly jerk I have ever met. He is rude to customers and is a disgrace to the company. He should be fired. I will NEVER use uhaul again.

arnold s.  |  Overall Experience 
Rating:
5.0

We had a very good experience here and would definitely use them again.

janet p.  |  Overall Experience 
Rating:
5.0

Facility was really nice and clean, great customer service, professional and friendly. I would definitely recommend this location and use it myself again.

Gabrielle M.  |  Overall Experience 
Rating:
5.0

I'm a 13-year U-Haul employee and have had storage at various centers in both CA and AZ and this facility is one of the best kept and run. Cheers to the Hayden Road team. -Sperry

SPERRY H.  |  Overall Experience 
Rating:
5.0

Good location, clean and secure

PAUL I.  |  Overall Experience 
Rating:
5.0

Everyone was super helpful.

Coral P.  |  First Impressions 
Rating:
5.0

The team was friendly and helpful.

Angela M.  |  First Impressions 
Rating:
5.0

Rodney, Svitlana - the whole team energized a rather precarious move. At first glance, we got off on the wrong foot, but Rodney''s professional courtesy turned a frown upside down : ) #1 - Go U-Haul!

Nicole P.  |  First Impressions 
Rating:
5.0

Awesome

Mary D.  |  Overall Experience 
Rating:
5.0

Rodney the General Manager was off the charts terrific. This lovely man took such good care of me. I actually cried tears of joy because of his unbelievable assistance with me and his concern for me.

STEPHANIE L.  |  Overall Experience 
Rating:
5.0

Very well staffed. Everyone was helpful and had a positive attitude.

Paula M.  |  First Impressions 
Rating:
5.0

Mike was incredibly helpful.

Russell R.  |  First Impressions 
Rating:
1.0

The manager was extremely rude. My trailer had been taken by the time I had arrived when no one had told to pick it by a certain time. Made moving very stressful! very poor customer service

Marizela s.  |  First Impressions 
Rating:
5.0

Not sure I understand all the turnover at this location. The guys have gotten all have really been good professional and helpful. That said the new GM seems to be working out OK so far.

DOUG C.  |  Overall Experience 
Rating:
1.0

I could not believe how rude the general manager was to his employees it was not right especially in front of customers! He was saying things like my shirt is green for a reason and don’t push me

jenny s.  |  Overall Experience 
Rating:
5.0

everyone was extremely positive and helpful the whole process.

maria b.  |  First Impressions 
Rating:
5.0

Great. Customer service

Sonia Q.  |  First Impressions 
Rating:
5.0

Knew what he was doing ... helpful and friendly

Whittney S.  |  First Impressions 
Rating:
5.0

Thanks

Brenda T.  |  First Impressions 
Rating:
5.0

Thank you.

WALIDA Y. H.  |  First Impressions 
Rating:
5.0

U-Haul made my move easy

Chris N.  |  Overall Experience 
Rating:
5.0

Everything was great.

Doug L.  |  Overall Experience 
Rating:
5.0

Every UHaul representative was fantastic...this was my first experience with renting a storage unit and I can only say it was a great experience Thank you..

johanna w.  |  First Impressions 
Rating:
5.0

Scott was super. Made my move go so smoothly.

Kathleen H.  |  Overall Experience 
Rating:
4.0

I highly recommend!! There was a miscommunication with the call center when I was to pick up my Ubox, but the gentleman at the facility was able to accommodate me and I I picked it up a day early!

jenny e.  |  Overall Experience 
Rating:
5.0

Best Uhaul , clean storage, clean restroom. & Great Customer Service. Couldn't ask for a better experience. Marie, Joel, Mike & Steve great customer service.

rebecca e.  |  First Impressions 
Rating:
5.0

My storage experience was very good staff and facility was great

kurt t.  |  Overall Experience 
Rating:
4.0

Only "catch" is that you have to pay an additional $10 per month for "24 hour" access. Not a problem if you can always access your unit during their office hours. Otherwise, very nice.

THERESA MARIE G.  |  Overall Experience 
Rating:
5.0

Nice convenient facility. Great helpful staff!

Jana O.  |  Overall Experience 
Rating:
4.0

The rest room has been out of order for two months.

Steve S.  |  Overall Experience 
Rating:
5.0

The people there were very helpful

David R.  |  Overall Experience 
Rating:
5.0

The staff was accommodating and pleasant, the site is clean and well cared for. The access hours to storage could be extended for convenience, but it works out fairly well now.

erich b.  |  Overall Experience 
Rating:
5.0

The gentleman with whom I worked was terrific. So was the young woman who showed me my units. Thank you for making my experience so headache-free. Kathlenn Hempelman

Kathleen H.  |  First Impressions 
Rating:
5.0

Everything was as I expected to God’s sales people excellent service with everything.

Christian C.  |  First Impressions 
Rating:
5.0

Incredible service! This is the best U-Haul location I’ve been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!

Saro B.  |  First Impressions 
Rating:
5.0

I've had a storage unit at this facility for many years and never had a complaint or issue. The manager Scott and his team are always great to talk to and very helpful when needed.

DAVID LEE N.  |  Overall Experience 
Rating:
5.0

My experience with setting up the account and moving into the facility was great. The folks behind the counter were pleasant, helpful, and had some good tips for moving in and buying locks.

erich b.  |  First Impressions 
Rating:
5.0

Excellent Business Model. Efficient and friendly staff.

KATHLEEN A. K.  |  Overall Experience 
Rating:
4.0

The lot became too full most times that I went to my storage unit. Many times the dock was full of vehicles parked there (not for storage unit access). So that was inconvenient.

GUY C. S.  |  Overall Experience 
Rating:
5.0

The guys were helpful in getting my pod ready to unload.

Anthony T.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Hermon s.  |  Overall Experience 
Rating:
5.0

Very satisfied customer! Excellent experience all around! Thank you!

Lynne S.  |  Overall Experience 
Rating:
5.0

Everyone at the facility were very friendly and helpful!

kathleen w.  |  Overall Experience 
Rating:
5.0

All good.

RACHELLE B.  |  Overall Experience 
Rating:
5.0

Great customer service!

Kathy M.  |  First Impressions 
Rating:
5.0

Rented here before, it is perfect! Safe, clean, secure!

Evonne B.  |  Overall Experience 
Rating:
4.0

None

LINDA C.  |  Overall Experience 
Rating:
5.0

VERY HELPFUL

David J.  |  Reservation 
Rating:
4.0

I have used this facility a couple of times and have been very satisfied. The manager was most helpful in resolving a problem when the out of state uhaul office did not follow with my contact.

John I.  |  Overall Experience 
Rating:
5.0

This facility was recommended to me ( by realtor) and although the price was higher than other indoor/climate controlled facilities, the ease of use/access helped balance out the cost diferential.

Ellen T.  |  Overall Experience 
Rating:
5.0

A fine facility, but, found a new facility less than 5 miles away for $40.00 less per month or. $500.00 yearly savings. Would have stayed had you been able to price match, but, you couldn’t do. sorr.

Richard S.  |  Overall Experience 
Rating:
5.0

Only negative was that its expensive.

Allan J.  |  Overall Experience 
Rating:
1.0

Uhaul has big problems with coordination/any issues working with movinghelp.com. It’s enough to make me want to pay more and go with PODS next time!!

Hyunnarm K.  |  Overall Experience 
Rating:
5.0

Scott was particularly helpful and friendly, but all staff are helpful.

Nancy W.  |  Overall Experience 
Rating:
5.0

I recently moved my stuff out after several years as a tenant. Staff was always kind and courteous, and my stuff remained in excellent condition in their care. I am very satisfied.

MICHAEL PATRICK M.  |  Overall Experience 
Rating:
3.0

Over 3 yrs of storage and every employee was rude.

KATHLEEN ANN C.  |  Overall Experience 
Rating:
5.0

Although I do wish 24 hour access was free, this location was accomdating to my needs!

Adam C.  |  Overall Experience 
Rating:
5.0

Great facility and great service.

vince c.  |  Overall Experience 
Rating:
4.0

Could use more help at times

Sharron M.  |  Overall Experience 
Rating:
1.0

The facility was great! the transit process to it poor. I am not sure what happened in transit but my Ubox was returned to me with extra latches, screwed shut & wrapped says the ubox was damaged

Ashley T.  |  Overall Experience 
Rating:
5.0

The place is clean, easily accessible. I have rented here before and it is always a pleasant experience.

JAMES h.  |  Reservation 
Rating:
4.0

Drinking fountain has not worked for over a month. Also, made payments after the 20th, should I get a refund because I moved out on the 26th? Do we pay in advance?

Gary c.  |  Overall Experience 
Rating:
5.0

Great employees

vince c.  |  Overall Experience 
Rating:
5.0

They were prompt and helpful & and easy to work with. They showed me to my storage unit once I finished paperwork, and kept the doors open for me while I moved things in. Very nice staff.

JEUNNE HANNAH W.  |  Reservation 
Rating:
5.0

Scott was great to work with!

Brian K.  |  Overall Experience 
Rating:
5.0

Thanks!

TAYLOR SUE K.  |  Overall Experience 
Rating:
5.0

Always willing to find solutions to customer concerns. Great boss, staff, and crew. Thank You

anthony g.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top