Customer Reviews for U-Haul Moving & Storage of North Smithfield

1,969 reviews

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell)

(401) 762-2178

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My only concern is that some items from my unit went missing.

Claudia R.  |  Overall Experience 
Rating:
4.0

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Nicholas C.  |  Online Move In 
Rating:
3.0

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Nick Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria r.  |  First Impressions 
Rating:
5.0

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

rebecca l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie T.  |  Overall Experience 
Rating:
5.0

just superb

rakesh k.  |  Overall Experience 
Rating:
5.0

Professional and friendly staff. Storage was well kept

sherry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  Overall Experience 
Rating:
2.0

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANICE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanice A.  |  First Impressions 
Rating:
1.0

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Christine L.  |  Online Move In 
Rating:
4.0

One month free self storage option was very confusion and unfortunately I did not get it ☹️

VINOTH D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth L.  |  First Impressions 
Rating:
5.0

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

emily l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissalynn B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Florence R.  |  First Impressions 
Rating:
5.0

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Alexandria B.  |  First Impressions 
Rating:
1.0

Customer for in thy charge me lay payment

Cheikh N.  |  First Impressions 
Rating:
5.0

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

dennis n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine R.  |  First Impressions 
Rating:
5.0

Fast, friendly, and helpful staff. Overall a great experience!

sharon d.  |  First Impressions 
Rating:
5.0

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

ELIZABETH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos J.  |  First Impressions 
Rating:
5.0

Great customer services

Jeffrey S.  |  Online Move In 
Rating:
5.0

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

JENNIFER N.  |  First Impressions 
Rating:
5.0

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

David J.  |  First Impressions 
Rating:
5.0

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Piotr A.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful both on phone and in person

Carol B.  |  First Impressions 
Rating:
4.0

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

Greg C.  |  First Impressions 
Rating:
5.0

the employee was very helpful

Pamela V.  |  First Impressions 
Rating:
5.0

15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.

Russell R.  |  First Impressions 
Rating:
5.0

The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out

Anthony L.  |  First Impressions 
Rating:
5.0

Professional customer service

Angel L.  |  Reservation 
Rating:
5.0

Friendly Helpful People Everything was clean and neat.

PAUL A W.  |  Reservation 
Rating:
5.0

Very helpful on phone as well as in person. Five starts to the on-site reo!!

alicia r.  |  Reservation 
No reviews have been submitted for this location.

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