Customer Reviews for U-Haul Moving & Storage of Northland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northland

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La Monica C.
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Keep being friendly and professional and caring. The young man that helped me when I returned the truck was very professional and kind.

Ellen F.
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Nice, clean, well maintained truck.

Abdal Rahman A.
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Improve uhaul app

DONALD M.
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Renting from UHAUL saved me from buying/owning a trailer. Win Win!!

Shakimia J.
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Customer did not leave a comment.

Adam R.
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Customer did not leave a comment.

DONALD S.
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Your employees were courteous. The 10 foot truck ran well, but it was a wreck. It had 15 existing damages. I had to waste an hour picking up the truck due to writing up all of these damages and taking photos of the damages. I had to write up the damages TWICE because your employees failed to tell me that the App automatically to document damages times out after 10 minutes. I do NOT have time to waste on things like this. It appeared to me that during the entire life of the truck, ZERO work was done to repair the damages as they occurred. I do not like renting a truck that looks like a wreck!

Todd P.
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Customer did not leave a comment.

JOHN P.
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Amit M.
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AMANDA G.
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THOMAS S.
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David A.
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Holly H.
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JOHN D.
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LEE G.
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Woman who checked me out was great

Marnee R.
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We returned the truck after closing.

C M.
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Customer did not leave a comment.

Nicholas K.
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My trailer was not in stock and I had to drive to another location to get it. I asked about a discount and I was laughed at. Piss poor

CASON P.
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I was 2hrs late from my reservation time. Upon arrival i was informed that my reservation was cancelled & the truck held for me was given away. I did not receive a phone call or email to let me know that this was happening nor was it brought to my attention that this was a policy. It was extremely frustrating to show up at the store and find this out from an employee that didnt seem to care at all about the situation. I asked for a discount or a refund for the alternative solution and he would not comply. We returned the truck in under 4hrs. Thank you for your time.

Carol D.
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I arrived right at 7pm as did another customer. We both pulled up to return trucks as an employee was locking the door to leave. They were closing at 7. Good customer service would have been her Helping us return the trucks. Instead she was running out the door to get out of there at 7 on the nose. The other gentleman and I each had to sign into the App to return the trucks that way and drop key in the drop box. I work in a customer service industry as well and although we like to leave on time, it isn't always possible. The customer should come first.

Mark M.
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Moved from Ohio to Colorado. Had a 15' truck and an auto transport trailer and the move went totally smooth. The equipment was fantastic. I would HIGHLY recommend UHaul. They do a great job. MM in Colorado

Susan W.
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Customer did not leave a comment.

MAXWELL H.
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ANGELA M.
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Kelly R.
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Jeff K.
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I reserved this trailer at a location 1 mile from my home. I was called several days prior to the rental and told I needed to pick up at the Sinclair road location which is 9 miles from home. This was not as convenient. I knew I would be returning the trailer late Sunday and this additional distance added 20 plus minutes to my return. When I asked the rep at the Sinclair address if I could return at the originally requested rental location, he simply said "NOPE". I responded I knew my local location had the same trailer because I'd just driven by there. He said it was beyond his control, this was a local trailer, and there was nothing he could do. His attitude was dismissive and disinterested at best. I manage customer service reps and can tell you his attitude was not how you want U-Haul to be portrayed. I've always had good service in the past so hopefully this was an anomaly or perhaps just a bad employee. Thanks, Jeff Kirkey

Jeremy S.
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I would recommend uhaul work to streamline the mobile pick up and drop off experience. Was taking entirely too long to mobile check in (especially the verification process) that I went inside to do the traditional check in. Also the driver's side door didn't seem to shut well.

JONATHAN J.
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Customer did not leave a comment.

James B.
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CARLTON H.
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The pickup location on Sinclair Road treated e very fine. I really appreciated their service.

ROBERT W.
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Customer did not leave a comment.

AARON G.
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The guy at the location called because we were less than an hour late. Normally the 24 hours is until Monday from our previous experiences with Uhaul. To continue to try to charge for $7 is ridiculous. I have never been so belittled from a customer service worker. He was completely rude and had no helpful tone to his voice. I'm irritated that this worker can be treating customers this way. I will not ever return to the location.

Abhishek P.
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Customer did not leave a comment.

LISA S.
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Customer did not leave a comment.

Ryan G.
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Donald P.
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JOHN K.
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Cierra B.
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Quick and easy.

CATHERINE A.
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Customer did not leave a comment.

David H.
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BEVERLY S.
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I am a senior citizen and had to walk to the back of the lot to get the van I was renting. Having the van up closer a head of my pickup time would have been nice. But all in all everything was great !

John C.
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Provide a better method to signal rental associates that the equipment was back and waiting for them so I wasn't sitting there wondering if they knew I had returned with the truck or how long I might have to sit there before someone came out to complete the turn-in process. This is only a very minor issue that stood out because of how easy, convenient, and smooth the reservation and pickup process was. Will definitely use this service and location again!

CHERYL H.
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Super fast online ordering. Drop off was a breeze. Great experience!

Randall H.
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Customer did not leave a comment.

MARK A.
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Your service is excellent and trucks are first class

Naren Chowdary P.
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Return process via iphone app took a while and I was very very frustrated. My phone battery level was below 20% and when I uploaded photo of the miles, app kicked me out with network exception and I have restart from the scratch, if I manage to make it far until to upload pictures of cab app kicked me out and again I have to redo the whole process. Once I logged into app I should be logged in for a while, app shouldn't ask me to enter my credentials every time

STEPHEN M.
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Customer did not leave a comment.

TRAVIS O.
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ROSEMARIE S.
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Evetything went so smoothly. The time was awesome. In and out within 10 minutes. Not like other Uhaul where you wait in line for 30 minutes.

CHRISTOPHER N.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Pam M. | First Impressions |
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Chris was very helpful and the other gentlemen was great to work w/. Ver comfortable w/ your busienss. Truck was good as well from Morse Rd Uhaul.

Douglas O.
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Customer did not leave a comment.

Shron F.
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Elizabeth V.
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George B.
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Had to go inside into the office to conduct business. My brother was having issues using his iphone. Internet perhaps?

Gregory L.
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Even though I downloaded my driver's license online to save time, the counter associate still requested seeing my license. If I take the time to do the work ahead of time, the Uhaul associates should follow this process.

NICHOLAS M.
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It would help to rent buy the hour. I paid $112 for an hour. I didnt need the truck for the whole day

Brittany T. | First Impressions |
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Great customer service at this location. Both representatives we're helpful & informative. The building is still under construction, so their were not outside units. Not a big deal.

Steve R.
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Customer did not leave a comment.

J D.
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I was assigned a truck at a location on Bethel Road to pick up at 1:00PM. Unfortunately, they weren't open. So, your 1-800 representative assigned me to this location on Sinclair Road. It's on the other side of town! i was meeting Movers at a location near the Bethel Road location at 1:30. By the time I got there it was 1:50, so I ended up having to pay them extra because they had to stay a little longer. If I hadn't had to go across town to pick up the truck, my mileage wouldn't have been so high. So I paid more for the truck and the movers! I am very disappointed in U-Haul. I should have never been assigned a truck that wasn't going to be available. Above, IF I were to recommend U-Haul, I would say Sinclair was a good location. This is irresponsible of your company.

Vinu P.
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Customer did not leave a comment.

MATTHEW B.
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Customer did not leave a comment.

GARY B.
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Customer did not leave a comment.

PHILLIP A.
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LOREN C.
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david W.
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Excellent service, quick and easy pick up and change to equipment required for the move all handled with a smile

STEVEN ANTHONY P.
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We did come there to pick up equipment and the lady attitude was horrible. You can tell she didn't want to be at work. I was there around noon on Wednesday...

JAMES P.
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Customer did not leave a comment.

doug Y.
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I don't use a smartphone and I was not going to create an account...yes, I'm an old guy !! Thanks for doing still doing business the old way.

TAYLOR C.
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Customer did not leave a comment.

ANDREW D.
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Customer service is good. Could use some updates to the check in area. So it will feel more welcoming and nice.

Eric H.
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Outstanding

Matthew E.
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Great new location!

Lisa K.
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The truck needed to be aligned, every bump that was driven over caused the truck to shift over. These issues caused highway driving impossible which resulted in an increase in projected mileage.

DARRELL H.
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Chris was very professional, and very helpful.

James M.
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Customer did not leave a comment.

EDWARD M.
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Customer did not leave a comment.

Jeffrey J.
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Customer did not leave a comment.

Gregg E.
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Everything was great at pickup...nice young lady checked me out....on return the guy was kind of rude...backed trailer in where it was at pickup...walked to check return doors..sign says please go to front..I did...guy in there said should be a guy out there to help you...he walked with me to see...guy was out there with his hands in the air like.. wtf... Very arrogant...unhooked trailer dropped it to ground very hard...says your good....I said thank you very much to no response...walked away messing with a phone.. I'm a manager at a building materials supply place in town...this guy does not represent your company in a professional manner...I'd on the spot fire this person not representing your company in this manner.. period.... everyone else....A plus

Clark D.
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Customer did not leave a comment.

GARY B.
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Excellent service from the counter attendant, friendly and courtious. Would definitely use this location again. Thanks.

Erin K.
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Customer did not leave a comment.

Gilberto A.
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This location has excellent customer service. Every person I came in contact with was well trained and cordial. I was in line behing 4 people to return my van, but the manager already knew that I was only dropping it off and told me he had all my information and was going to email me my receipt. He saved me alot time and made me want to return every time I need a vehicle. Thanks! ilberto

GARY R.
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Customer did not leave a comment.

STEVEN S.
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Customer did not leave a comment.

John C.
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Nothing. This location is extremely well run and efficient. Always has the requested equipment, always quick pickup and return. One of the best I have been to.

Sara M.
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Gruff staff, seemed more interested in getting things over with to move on to the next individual.

SCOTLAND U.
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Customer did not leave a comment.

THEODORE H.
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Customer did not leave a comment.

seth E.
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Put the location bar code that you have to scan closer to the trucks and make it easier to see. It was irritating having to walk from one end of the complex where you scan the barcode, to the other end of the complex to locate the truck, then all the way back to the other end of the complex to get the key, and then all the way to the other end to get the truck. What I was expecting to take a few minutes early in the morning ended up taking way longer.

RACHEL M.
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Austen was excellent and so sweet! Very smooth process. Thank you so much!

Meenal S.
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Customer did not leave a comment.

Meenal S.
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Improved signs

Brenda M.
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Customer did not leave a comment.

PHILLIP A.
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Customer did not leave a comment.

Joe S.
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Customer did not leave a comment.

kelsey S.
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Customer did not leave a comment.

John J.
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Counter person was anti-social. Need individual that presents much better Customer Service attributes.

William M.
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Both the pick-up and drop-off were handled very professionally and promptly.

Isabella B.
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Customer did not leave a comment.

randy m. | Overall Experience |
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Staff was friendly and helpful despite problems with furniture damage.

No reviews have been submitted for this location.

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