Customer Reviews for U-Haul Moving & Storage of Northland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northland

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Daniel S. on

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Heather D. on

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Jeffrey H. on

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Chris was great!!

John W. on

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The only complaint is the tie downs weren't very user friendly. I use straps to tie things down but could not use them with the trailer. I said something to the manager when I returned the trailer. He said that I should have put some cord in the tiedowns and then attach my straps. I should not have to do anything like that and couldn't because of no string/rope.

Marie V. on

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Nothing more than you did for me. With professionalism flexibility and respect. Thank you for this great experience.

Brian F. on

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Austin's customer service at 7am when I picked up a vehicle was harried and brusque. He was the only apparent employee on what I'm sure was a busy Saturday in July, so his behavior is understandable. He was not unprofessional, but he was not gracious and welcoming.

Shawn W. on

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As most U-Haul offices they are cluttered and dirty. Dated. More of a mom and pop garage feel than a company.

George R. on

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cheryle c. on

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SHIRLEY N. on

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Let customers know in advance if their rental can be returned to a different uhaul location

Dana J. on

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No improvements needed! Was an easy and pleasant experience from start to finish.

Brett W. on

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Elizabeth B. on

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Diana K. on

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Karen V. on

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Jena R. on

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When someone has a problem with something. Calling customer service should help not pass and pass and pass the buck. And it just adds more issues.

Charles F. on

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Melody S. on

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Joseph Z. on

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Have the correct information on your products

Craig R. on

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Only issue is wait time at U-haul store in Northland. Location is also strange being in an old hotel on Sinclair Rd.

Ronald A. on

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Charlesalbert S. on

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Vincent G. on

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The business part of the location was not the issue it was the experience at the business. I was satisfied with the equipment but was not happy at all abut the experience. I arrived just a few minutes after the store opened, there were 2 employees each helping a customer at the service desk, there was also a couple that appeared to be in line and they appeared to be having an argument. The male member of the couple eventually left the building though he came back in several times, the female involved stayed and continued to rant, the woman was obviously ether under the influence or deranged. She continued to yell, curse, demand to see her Dad, Threatened the employees that her Dad lived there and built the place and would fire them. Demanded to see Bill or them to call Bill, (not sure if Bill was her Dad) She stated a couple times that she should or could shoot up the place, then would smile and say "If I have a gun" The employees each left the building with their respective customers while the woman continued to Rant at no one really at this point since it was just her and I left in the office. A few minutes later the employees returned one asking if he could help me the other telling the woman that he had called his manager who was on the way. I quietly asked the employee that was assisting me if he had called the Police, to which he said he would talk to me when we went out to hook up the trailer. The woman continued the rant demanding Bill whoever that is. Additional customers showed up and she started harassing them when we stepped outside, the employee then stated that they had called their manager and that the woman was obviously drugged out. I told him that they should have called the Police as she had threatened violence and refused to leave, he repeated the Manager was on the way. Obviously there was very little concern for their own or for their customers safety, when someone threatens to shoot you, your manager is not going to be much help. I left with my trailer and returned just a few minutes before closing, as I pulled into the return area one of the same employees from the morning approached me and said were closed (it was still 5 minutes before closing) you can just drop it over there and either check it in on the app or we will get to it in the morning, we will email you if we do it that way. I parked the trailer and attempted the on line return, the process didn't work so I gave up and left, the employees had already left by this point. I also never received notice of return Between the obvious lack of interest in their own safety and that of their customers and the odd experience in the returning of the equipment I was by far not happy with the experience.

Adrian B. on

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Great gm and staff. Always a+ customer service.

Ronald A. on

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I was double billed and my truck wasn’t processed in for 4 days, I just noticed today I have 2 pending charges for 59.00 from Uhaul so I guess I got to pay twice aswell

Eric A. on

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Della P. on

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Laura J. on

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RYAN D. on

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Nothing everything went smoothly

Brett S. on

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James H. on

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Nothing. Everything was fast and easy. Thanks!

James C. on

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Morgan D. on

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Awesome location. Helpful Staff. Big lot!

TODD D. on

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HASSAN H. on

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Travis N. on

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Amazing customer service, my interaction with every employee was exceptional.

Brenda N. on

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bruce h. on

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Truck seemed to have throttle sensor issues, or transmission issues. Truck would stay in gear randomly. I had to, often turn off cruise to reset the throttle. At times, the throttle didn't work at all. At some points the truck did very well-other times it was a bit difficult.

William L. on

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Louis H. on

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Sergey S. on

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Charles Y. on

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They had trucks we need, service was quick and friendly

scott r. on

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Danny M. on

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Kathleen S. on

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The best move one can make.

John F. on

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Very quick and easy

Glenn H. on

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sergey s. on

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Bill O. on

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All o k.

Betsy P. on

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jason c. on

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Holly E. on

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I did not drop off the truck at Sinclair. I dropped it off on Morse Rd., Columbus, OH. Super friendly and helpful staff. They were the only redeeming quality of this entire move.

Melissa M. on

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I had a GREAT exp

Nicholas L. on

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There weren’t any one way trucks available so I had to foot the bill for all of the miles just to drive it back to the location 25 miles away. The service was sub par and the manger of the facility was passive aggressively rude when I asked questions.

Valerie G. on

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Josh P. on

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SHAKAIRA D. on

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I did not receive the equipment I asked for.

MICHAEL J. on

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David B. on

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michele h. on

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I reserved a uhaul close to home and was told there was none there so had to drive 20 mins and got lost returning because the place was hidden however besides that it was fast and easy and good experience

Jiawei S. on

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Vashon B. on

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There was only 1 person at this location and I waited 40 mins from the time I arrive till I left the lot. The manager was not very friendly. The van I rented the air only worked on high. I could not charged my phone both ports did not work. He had me walk around the van to Inspect for damages. But the pictures were so small you could even see the damages plus I did purchase the insurance so I did not see the reason to have to walk around the Van. In one of the pictures the step up has some damages but the pictures were so small I could not tell whether it was marked or not marked. On the other side of the van there was several places that was damaged and was marked with an X. But again the pics that he wanted me to ok via my phone was so small you could not see the damages. After about 10 minutes of him being very snippy. He decide to take the picture his self and added to my contract. Every customer was upset that was in front of me. One customer just up and walked out she said she was tired of waiting.

Sarah M. on

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John H. on

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diane j. on

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The venue seemed cluttered, but the staff was very personable and competent. I had a positive experience.

Larry B. on

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Kenneth R. on

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Andrea L. on

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The guys were efficient, ready, and helpful. Good location too.

Malcolm B. on

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Bill O. on

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everything went fine.No need to add anything.

Alan B. on

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Arrived at U-Haul. Checked-in through app. I was given the truck number to find. Found it, but it was JUST RETURNED by someone else, even though there were plenty of other trucks on the lot. Luckily there was still a U-Haul employee on site at 7:30pm. After a long phone call he got it straightened out and gave me another truck. He did his best, and it wasn't his fault. The truck I was given had less than half a tank of gas, and the engine light was on.

Patrice S. on

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My previous location..changed me without my knowledge until i arrived to morse and westerville and they inform me i need to go to a location that i never been to pickup..which is Sinclair location , they claim i reserved there..which wasnt true..i hve never use the Sinclair location but i can say i wasnt disappointed..still waiting on resond from company for the error..thank you.

Dale C. on

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This was the quickest check in/ pick up I’ve ever had for U-Haul.

sue h. on

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Alyster W. on

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Darren H. on

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Felica M. on

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Customer service is poor at best

John R. on

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Your location at 3166n.high st Columbus Ohio was very rude and unhelpful Will not go back there for anything ever Should not be representing Uhaul Then went to Sinclair Rd and it was totally opposite Will use them in future

Alex C. on

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Not sure there is much to improve. Austin was Very friendly, knowledgeable, and kind. I would highly recommend this location to anyone that needed to use your services.

john h. on

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Your 24/7 return policy is awesome. Happy I could do that all over my phone.

Meghan S. on

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Vehicle return was difficult because I was not given a drop off location and the number I was given to call only had representatives available until 7 pm, which was not helpful, as I needed to return the truck later than 7 pm. To improve for the next customer, establish a drop off location at the time of pick up.

Tim T. on

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Ronald G. on

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Mary Lynn M. on

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The truck was clean and new! The staff were polite and very, very quick and helpful! My only problem was with the supposedly faster mobile device pickup. It took so long for the online process to even respond with the initial greeting (15 minutes!) that I’d already been helped by the staff in the office. In other words, I’d checked out inside before the online pickup process even started, and I didn’t go inside till I’d been on hold for the online process for 11 minutes!

Thaddeus R. on

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Friendly staff, easy check-in and check-out, reasonable prices, clean and orderly truck.

Lawrence G. on

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Robert W. on

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Robert B. on

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Staff was very friendly, helpful and, efficient!

doug k. on

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Customer service was amazing.

Joseph B. on

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Steven S. on

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The office is a dump due to renovation. Location is convenient. Process was quick both for check out and check in. You have tons of parking lot space - I would re-arrange the trailer parking to allow customers to pull through vs having to back up. We’re amateurs

David D. on

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Staff was courteous, professional and knowledgeable and went out of the way to make sure everything went smoothly when renting and returning the equipment. Everything was explained in detail.

franco G. on

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Gary P. on

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DAVE C. on

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Really happy with this rental experience. First time renting from this new location in Columbus, and it was the easiest, quickest, and most experience I have had renting from UHaul. Everyone was very efficient at their job, and friendly to talk with. Completely happy, and I will now rent from this location exclusively. Just fantastic!

Matt S. on

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Sue H. on

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We refilled the gas tank according to the chart you provided. But even adding a little bit more than the chart showed, I was charged over $6 extra. Really?? An otherwise good rental experience ended on a sour note.

Scott W. on

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Very friendly and well-organized staff.

Kimberly M. on

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One side of the uhaul inside did not have a place to tie anything down. Kind of makes it hard to secure things if theres no where to attach something.

Michael N. on

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Very professional team. Great customer service.

Brian F. on

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Communicate with the customer once they arrive. Don't make us sit there for several minutes until an employee shows up to assist with drop off.

Bob S. on

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Stephen O. on

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Excellent and speedy service by staff.

Rick M. on

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Nolan M. on

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Christopher C. on

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Michael B. on

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Shawn M. on

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Great service and support

Andrew D. on

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Javier A. on

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jack m. on

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Brian W. on

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Christopher R. on

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Nick R. on

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Mark P. on

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I have been here twice now, motorcycle haul and a 3 bedroom move...prices were great, service was great, if one good dude was nor there, the other one was...

Martha Jean H. on

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Hashem B. on

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Best uhaull experience I ever had

Sandra D. on

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30 min after drop off time...extra charge for half a day. Will not do business again

jeffrey p. on

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The gentleman that rented us our trailer was great!

John A. on

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Quick and smooth!

Virginia Y. on

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Lindsay R. on

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I am at this location a few times per month to rent a trailer. I refuse to go anywhere else because Chris (owner) has gone above and beyond for me numerous times. He delivers excellent service and I highly recommend this location!

Melissa S. on

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Ahmed M. on

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I was forced to go to that location because my reservation was not available in my original location and I ended up paying for extra miles

Katherine L. on

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randy m. on

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Staff was friendly and helpful despite problems with furniture damage.