Customer did not leave a comment.JORGE R.
Customer Reviews for U-Haul Moving & Storage of Northridge
Northridge, CA 91325
(W Of Lindley)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks run like they are abused children! I was only going a few mile, couldn't imagine driving it a long distance! ScaryCraig G.
Would be perfect if they could open around 6 amFlorin V.
The gentleman with all the hand tattoos wasn't very friendly, his behavior was very robotic and stale. I asked two questions, and he just dismissed them. The gentleman that delivered the truck was amazing!!! that helped my experience. .Antonio E.
Customer did not leave a comment.ANTHONY V.
Customer did not leave a comment.Rodney U.
Customer did not leave a comment.Catherine S. | Overall Experience
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.Marius A.
Everything was smoothRandall C.
Customer did not leave a comment.Caitlin R.
Customer did not leave a comment.Karen K.
None everthing is improve to me.maryjane D.
Customer did not leave a comment.Karen K.
Your service, cleanliness and kindness were beyond reproach. Your manager orchestrates symphonies out of chaos. I have been renting with Uhaul for 25 plus years and this was the best location I have been to.Ariel V.
Customer did not leave a comment.Robert S.
Had a reservation for 9 am and my truck was not ready , I had to wait at your facility for an hour until the truck was returned , this delayed my day .matthew F.
All good! Employees at the Northridge site were exceptional!Robert S. | First Impressions
Easy on and out with nice staffDavid M.
Very A to B ThanksBonita W.
Nothing. Experience was quick and easyCHRISTENE Z.
My overall experience is good but Getting in and out of the storage facility is problematic. Not enough space and ample parking to get around. At worst, you are blocked in waiting for cars or trucks to move of course you have to find these people or alert the staff who are very helpful in resolving—at best, you are able to squeeze between the return stalls.James K. | Overall Experience
Customer did not leave a comment.John H.
the trailer was dented and the tie up was broken, and although i uploaded an image of proof in my initial sign up, the return location denied such and tried to blame the damage on me. our trailer also had a faulty tire, according to your service agent, and we had a blowout on the road. upon return, i was told i had to return the dollies i never received.Margaret J.
Great experience. No issues at all and everyone was super helpful and nice.Felicia B.
Customer did not leave a comment.Gfaham F.
Convenient location, accomodating. Checking in online expedited process.JORGE G.
Customer did not leave a comment.Ricardo M.
This location has a great service team! They really work well together and try to get the customer out the door with their rental, and start their day. They are very good at troubleshooting for example, my app on the phone did not let me do the mobile check in however the team was there right away to address the issue and complete my rental pick up very promptly. Anybody who needs an early morning rental this is your place!Diana L.
Customer did not leave a comment.Benyamin K.
Customer did not leave a comment.ERICA E.
Customer did not leave a comment.sarkis K.
Provide fully functioning equipment in the size requested during the reservation. Why bother making a reservation if I can't get the truck you promised. And by the time I find out it's too late to go with the competitor and you force me to take your s***** equipment! U-Haul is the industry low price leader because there are also the the industry's leading low service leader. U-Haul is they don't have to too big, they don't care, they don't have to.Michael S.
Alexander was an excellent helper @ U-haul.Armen O.
Inside trailer found with broken guard wooden rail.Patricio U.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Colleen B. | First Impressions
Customer did not leave a comment.Luis M.
I'll rent againReychristopher J.
Customer did not leave a comment.stephone D.
When some one says there moving a refrigerator and needs a dolly. Give them an appliance dolly not a regular dolly. I guess I wasn't the only one that didn't know the difference. This your business too know. I mentioned it to customer service and they said there is only space to put a regular dolly. Well then make the space bigger!!!Janet M.
The staff was very friendly during pick up and drop off, a staff during drop off guided me through the self return process and now I know for next time how to do it!Eduardo V.
Very good serviceFElix T.
Customer did not leave a comment.Gabriel R.
Customer did not leave a comment.ADRIAN D.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Nova S.
Missled when rented box truckSoledad V.
Customer did not leave a comment.Michelle F.
Customer did not leave a comment.Pasquale F.
Staff was excellent. There needs to be a customer parking area.Timothy K.
Customer did not leave a comment.John G.
Location well maintained and has lots of items to purchase that might be needed. I purchased an upgraded hitch upon inspection of the previous one that was of a lower towing capacity rating.Alexander K.
Customer did not leave a comment.donovan L.
Solid teamTimothy V.
Rented uhaul truck and truck constantly jerked , I had to come return and switch out uhaul rental . Staff is extremely rude and lazy and don't seem to like there jobs so it seems they are always angryLaRhonda E.
Customer did not leave a comment.hyungwook S.
The truck was making all kinda of noises and felt like it was going to break downEdgar I.
Customer did not leave a comment.Michael N.
The guys working were super helpful. They made my time there very easy.EDWARD V.
Customer did not leave a comment.Enrique T.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Gayane C.
Customer did not leave a comment.Sabrina M.
Customer did not leave a comment.Eduardo A.
Why do I have to put gas in the truck to a quarter tank when we picked it up at 1/8 of a tank???? I have been calling uhaul all morning to complain and they said you should be able to return at the same. You people are scammers. I am going to the BBB to put in a complaintJaacqueline B.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.valerie b. | Overall Experience
Customer did not leave a comment.Ernesto H.
Thanks and keep up the good workPascal G.
I want to talk to someone about the additional charge of twenty dollars to my card for returning the trailer early!!!!!! Please call me at 213.440.3520 Richard Capella.Richard C.
Customer did not leave a comment.Cesar G.
Staffs were friendly, explained and processed my move in transaction clear and efficiently.JUIYUAN W. | First Impressions
No parking - and nothing close in the neighborhood either. Luis seemed mostly bored when he checked me out. No one walked me through the inspection, I was just pointed to a truck, and told to do self-check. After doing the inspection by myself, I found I could not exit the lot following the one-way pattern they had set up. Various equipment was stored all around the route, making it impossible to leave. I had to figure out a U-turn, and then exit the entrance. When I came to check in, pulling into the appropriate area, instead of assisting me, I was directed to do the 24/7 self-check in. Not sure why they have employees assigned to that area. To be fair, I was already annoyed when I arrived having spent more than an hour trying to pick up a truck at another location, then bein redirected to this one a few miles further away.Paul R.
Should have at least 1/4 tank of gas...only had 1/16 tank at pick-up.Sam W.
Rental location never answered their phone even after 35 mins. I mentioned it when I arrived and they didn't respond at all. Trailer was fine. Tried to do online return after hours and system was wonky. So I had to do it when I got home. Still a little wonky Overall U HAUL is great and I would use them again.Mitch T.
Charles was awesome during check in and Louis was awesome during check out. This says a lot because I usually don't remember names especially Italy 2 days later. I love this location. Friendly faces from the entire staff and professional! Thanks guys. Also there was a woman who helped me over the phone and she was awesome!!veatrice H.
The customer service was excellent. I am so glad this service is provided to people who don't own a truck.VALERYE S.
I have had a significant issue. First, the gas tank had a hole in it which ended up costing me four* the amount I should have spent on gas. When we reported it, we didn't receive any assistance whatsoever. I didn't feel like I mattered when I spoke about the hole in the gas tank, which should have been checked in Elk Grove. I later looked online and saw other people who have also made the same complaints. I request this to be looked into as the added costs ranked updamallie K.
Nothing , Good Customer service skills inside and outside with Employees. Janette dislpayed Optimal CS skills. Josea was very informative. This U jail beyond exceptional. Thank You Consuelo H.Consuela H.
I did not know before beginning to load the 5x8 enclosed trailer that the tie down rails would not work well with bungee cords or rubber straps. Rope works best. Otherwise the experience was good. U-Hauls pricing on supplies (tape, boxes, etc.) was very good.Dean Z.
Every one was friendly. Check in and check out was quick and easy. Thank you Luis and team!Richard C.
Have customer parking. Had to do street parking.john B.
Customer did not leave a comment.JoseFrancisco S.
Customer did not leave a comment.Jonathan A.
Louis the manager and his crew are outstanding and hard working.NICK K.
Customer did not leave a comment.Allen B.
Luis and Edgar are very professional and friendly They treat their customers with respect.Todd B. | Overall Experience
Customer did not leave a comment.Joel S.
Nothing I can think of at this time. Luis Villa and his staff took care of what I needed to obtain my rental and everything was smooth. If I asked questions it was explained and the truck I rented was perfect for what I was moving. What can you do? Keep up the good service!Joey R.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Jorge L.
Excellent location, service & equipment.Anuj G.
Good LocationJon L.
Customer did not leave a comment.Tyray F.
Customer did not leave a comment.Maria O.
Customer did not leave a comment.Christine M.
Customer did not leave a comment.GLORIA A. | Overall Experience
Customer did not leave a comment.john u. | Overall Experience
Customer did not leave a comment.PHILIP L. | First Impressions
General Manager was always professional and curteous. And, most accomodating wspecially, during Covid years. Highly recommend.Paul O. | Overall Experience
Very rude and unorganized employees, ill choose another company next timeMichael W.
Great service, great staffRosaura O.
Customer did not leave a comment.Victoria G.
I don't like the new check inâ€¦$25,00 to check your $19.00 truck inâ€¦ Not goodâ€¦Andre M.
Customer did not leave a comment.Jennifer R.
UHaul makes moving affordable and although the process is grueling (moving that is) the equipment really helpsFrieda M.
Great servicerichard t. | First Impressions
Customer did not leave a comment.ANNALEE B. | Overall Experience
Customer did not leave a comment.Frieda M. | First Impressions
They served their purpose.Fatimah A. | Overall Experience
Customer did not leave a comment.Kevin E. | First Impressions
Ray was cool. He showed me around and was prompt in handling issues identified or questions about access.Sarah M. | First Impressions
Customer did not leave a comment.MICHAEL M. | First Impressions
Customer did not leave a comment.Scott N. | Overall Experience
Customer did not leave a comment.DAVID H. | First Impressions
Customer did not leave a comment.PHILLIP D. | First Impressions
Would use again if needed. Was there for a few years and never had a problem to speak of. Excellent service and staff. Thanks for everything and keeping my belongings safe!CONNIE P. | Overall Experience
Customer did not leave a comment.RAMON A. | First Impressions
We were there way longer then we expected with such a small load, but I can not thank the team enough and special acknowledgement to the Manager Luis who went beyond and over to assure I did not have to worry and our property would be fine. Customer Service and Management skills were challenged and he’s exceed 💯 plus. Means a lot and UHAUL should be honored to have you represent them.Theresa R. | Overall Experience
Customer did not leave a comment.COLIN M. | Overall Experience
Everything was cool no problemsKeith H. | First Impressions
I wish every uhaul locations had employees like the Northridge location. They were extremely professional, helpful, and went out of their way to make sure I have everything that I need. Congratulations on hiring the most caring staff. I thought they owned the place. Please make sure they are recognized for their hard work. Lilly SardariLILLY S. | Overall Experience
Great, attentive staffMatt S. | First Impressions
Nice facilityRonald B. | First Impressions
just wish the location had more parking.Cherie C. | First Impressions
Muy buen servicio, amables atentos un lugar limpio lo recomiendo 👌🏻erika a. | Overall Experience
The light switch timer would go off in 20 mins. Would be nice if it could be left on and switched off when finishedangie r. | Overall Experience
The owner was helpful and went out of his way to help me with my situation. He was great!leona h. | First Impressions
Customer did not leave a comment.daniela B. | Overall Experience
Customer did not leave a comment.Natalie M. | Overall Experience
The facility and service were excellent. Securing a spot to load/ unload is at times difficult due to the other vehicles on the lot.Kelly T. | Overall Experience
I rented a locker for about six years. I like the security arrangements, and that the building was climate-controlled. The only issue during that time was once when I found that water had seeped into the back of the unit. The manager was not as helpful as he could have been, simply telling me to record any damages so an insurance claim could be filed. Fortunately the damage I found was minor. However, facility management showed no interest in investigating the incident in order to prevent it from re-occurring.GREG M. | Overall Experience
Customer did not leave a comment.Anahita G. | Overall Experience
Customer did not leave a comment.DEREK B. | Overall Experience
I checked other places and this one was by far the better choice. ALL the staff have been very polite, professional and helpful! I would DEFINITELY recommend!Linda E. | Overall Experience
Customer did not leave a comment.Lorena U. | Overall Experience
From the security guard, all employees to the manager- everyone were cordial, knowledgeable and friendly. The service that was given to me was quick and on time. I had a great experience. I was impressed.Dora D. | Overall Experience
The store manager Luis is exceptional. Always willing to listen and help to all my needs. This is why I have so many of my local reps using the facility. His associate is amazing as well.Eli Lilly C. | Overall Experience
Everything was good except the fact that the elevator is always broken. I’ve spoke with other renters and they also stated the same. What’s the point of having an elevator to make it convenient for your customers if it’s not functioning all the time.Elizabeth V. | Overall Experience
The the manager Luis and other employees were very helpful and considerate. Their assistance when things became a bit difficult was way above expectations. They went out of their way to handle my situation.Marcos M. | Overall Experience
Let me tell you that this facility including the staff is an excellent reputation for U-Hal, thank you.Marc S. | Overall Experience
Great job LuisDonald C. | Overall Experience
Customer did not leave a comment.Monsoor K. | Overall Experience
Thank you for your corporation and kindness for the period my stuff was in your storage!GRACE N. | Overall Experience
Customer did not leave a comment.Irving R. | Overall Experience
Customer did not leave a comment.Isaiah W. | Overall Experience
Excellent costumer service by Luis Villa and Jose, the location is very clean, organized and safe.Marc S. | First Impressions
Customer did not leave a comment.DEXTER C. | Overall Experience
Customer did not leave a comment.Hadyn F. | Overall Experience
My experience using U-Haul was great the manager and the service staff were very knowledgeable. Provided excellent customer service when above and beyond in order to ensure that I was able to receive the services that I needed I am very grateful that they took the time in order to help me to make an educated decision.CHRISTY K. | Overall Experience
Customer did not leave a comment.Johnny M. | First Impressions
Thank you for your convenient services throughout my entire trip from east coast to west coast (Los Angeles). It was a very enjoyable trip for me and I will do it again in a heartbeat. Sincerely Shahrokh BaharlooShahrokh B. | First Impressions
CARLOS A was super polite and helped us with all our needs and concernsOlga O. | Overall Experience
All the staff was very helpful and friendly, made our experience a great one. Thank you!Lorena U. | First Impressions
Can't complain. Awesome people!ANNALEE B. | First Impressions
Customer did not leave a comment.Joseph L. | Overall Experience
Customer did not leave a comment.NAPOLEON O. | Overall Experience
I Love all deal with u haul always 💕Nabih E. | Overall Experience
The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.ANTONY Y. | First Impressions
Customer did not leave a comment.leslie b. | First Impressions
There’s no comments that U-Haul could control . The parking is challenging because most customers don’t take others in consideration when they park their personal vehicle.William H. | Overall Experience
Customer did not leave a comment.JENNY R. | Overall Experience
Customer did not leave a comment.Monsoor K. | First Impressions
Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.Bruce Stewart K. | First Impressions
Customer did not leave a comment.Hayk A. | Overall Experience
Customer did not leave a comment.Eugene M. | Overall Experience
Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenienceTerrence J. | Overall Experience
You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .Shane M. | Overall Experience
Customer did not leave a comment.Eugene M. | First Impressions
I would like to thankthe Manager, Luis 💯%. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis’ Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.HELENE T. | Overall Experience
Customer did not leave a comment.WILLIAM H. | Overall Experience
Want Sundays open at 8am.DOUG H. | Overall Experience
Customer did not leave a comment.Annabelle R. | Overall Experience
Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storagejose e. | Overall Experience
Customer did not leave a comment.TIFFANY S. | First Impressions
Customer did not leave a comment.Chelsey L. | Overall Experience
The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.ANITA K. | First Impressions
The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.Adrian D. | Overall Experience
Everything was awesome except the line was long .I have bad knees lol other then that you guys was ExceptionalJudy T. | Overall Experience
I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don’t go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customerJilmar V. | Overall Experience
24hr access would make it that much better. Other than that, much appreciated doing business here.jacob S. | Overall Experience
Customer did not leave a comment.ANN Y. | Overall Experience
Customer did not leave a comment.Julie W. | First Impressions
Customer did not leave a comment.JAMES W. | First Impressions
Customer did not leave a comment.Catherine M. | Overall Experience
The staff is amazing. I will never store anything anywhere but with Uhaul! Thank youSACHA P. | Overall Experience
Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.luis jr v. | Overall Experience
Customer did not leave a comment.Alina C. | Overall Experience
Customer did not leave a comment.Richard H. | Overall Experience
Customer did not leave a comment.CASEY W. |