Customer Reviews for U-Haul Moving & Storage of Northridge

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northridge

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Kimberly M. on

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Lawrence A. on

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Lorraine Z. on

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Customer service was bad. Not enough employees for the amount of people visiting. Also didn't seem to have provided the best pricing options for my rental.

Jon F. on

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I was so blown away. The pickup truck was ready in no time. The checkout is now all online and easy steps, and the truck was brand new with only 1400 miles on it. How could I complain. Thank you, JF

Brett B. on

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The entire team was great.

Egish T. on

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Robert M. on

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Getting the equipment and then returning it was quick, easy, and efficient.

Jehu C. on

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Egish T. on

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Richard W. on

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They did a great job overall! Fast and easy at pick up and drop off.

Liz C. on

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Your regular business people skills/ interaction.

Sanford B. on

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Easy in and out. Needed some help with getting my motorcycle straps locked in (got them all tangled up) and the guys working in the shop went outside and helped fix the problem and show me how to do it correctly. Great staff, great location. Thanks. I’ll be using for all my rental needs in the future 100%. When people go a little out of their way to help out, I’ll use them forever. Thanks.

Pejman M. on

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Randall G. on

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Timothy S. on

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Eugene N. on

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Your employees should do the walk around inspection with the customer. It's easy to miss damage on the truck.

Rayniel R. on

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I put my card on file, online so my second driver onlfile could return the truck and pay with my card onfile. They said they were unable to use it and this was an annoyance as it took away from my time I needed for my moving process. What is the point of being able to put my card on file if you cannot use it??

Elliott E. on

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there was mud on the sides, around the wheel wells, and a dent on the left wheel well. i didn't report it when i picked it up, because i was already driving away when i saw the text asking me to say if it was "clean," and i couldn't take a picture while i was driving, so i called it clean, but i think it should have been actually cleaned first. that's all.

Rebecca C. on

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Quick and easy

Shlomi C. on

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Lisa D. on

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Firstly, I returned the equipment the same day in which I borrowed it, yet 3 days after, on October 3, 2019, this branch called to ask me for the same equipment, which I returned the same day I borrowed it. The customer service was extremely poor at the Parthenia Branch. The U-Haul representative at the desk even went as far as to insist that he is not rent me an equipment. He repeat that statement seven or more times on Monday, because I said I should esponded the line after I spoke with the corporate office and cleared up the issue that alert that was 0n my account. Even after I rejoined the line he continued shouting at me loudly in the store for all to hear. Saying, if i have a issue with the U-Haul company, he does not want to hear about it, because he is not u-haul and he is paid too little to deal with any issues. He said he does not represent U-Haul. Also, on Sunday, there was an error on my account in which the insurance company CLAIM they had not seen that I had sent a four page letter, to address a fraid claim made to them. This issue was something i had spoken to far more than ten diferent people at U Haul, as well as the Insurance company about, prior to my former neighbor filing the fraud claim. So the fact that this block was still erroneous put on my file with U-Haul was of grave concern to me. Firstly, I returned the equipment the same day in which I borrowed it, yet 3 days after, they called to ask me for the same equipment, which I returned so long ago. The customer service was extremely poor at the Parthenia Branch. The U-Haul representative at the desk even went as far as to insist that he is not rent me an equipment. He said that about seven or more times on Monday. He was shouting at me loudly in the store for all to hear. Saying, if i have a issue with the U-Haul company, he does not want to hear about it, because he is not u-haul and he is paid too little to deal with any issues. He said he does not represent U-Haul. Also, on Sunday, there was an error on my account in which the insurance company CLAIM they had not seen that I had sent a four page letter, to address a fraid claim made to them. This issue was something i had spoken to far more than ten diferent people at U Haul, as well as the Insurance company about, prior to my former neighbor filing the fraud claim. The independent contractor who rented me the truck was able to verify that his U-haul truck did not sustain any additional scratch to it. I had taken video of the truck prior to borrowing it and my cousin was driving behind me to assist me with my move. His vehicle had a video camera recording everything. But more importantly, the fraudsters did not say he saw the U Haul truck or any vehicle hit his car. His car, which was parked at the side of my house had the damaged to it prior to me going to collect the truck, because I saw it w when I came out to my car on my way to the U-Haul store in 2018. Yet the insurance company managed to all

Asha C. on

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Excellent service. Very affordable, that’s why ii keep using them!!

GIANCARLO D. on

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Please have courteous people in your customer service department. I have no complaint with people at the actual location but when I called customer service to inquire about an extra hold in my bank account, the customer service rep sounded so annoyed by my question. Due to this reason I would never recommend UHaul to anyone. It was just a simple question.

Garik S. on

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Benjamin D. on

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The guy behind the counter was just dishonest from the get go. Its unfortunate that he works as a manager (*at least that's what he told me). U haul controls the moving business, employees shouldn't try and control/manipulate the customers.

Asha C. on

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ROBBIE B. on

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Date was a little off but overall I think it was a good experience.

Boris S. on

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julie G. on

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You come in thinking you’re going to pay one price and end up by three times more.

falih A. on

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Jehu C. on

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Brenda V. on

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Craig H. on

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Amanda M. on

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Great customer service!

ROBBIE B. on

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I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

BRANDON W. on

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The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

ANAIKA F. on

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Great storage unit, easy access.

Craig A. on

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Friendly staff and very customer centric. I would highly recommend this location.

ANAIKA F. on

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Checking into the storage unit was a little slow.

Michael l. on

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Great employees. Very professional and knowledgeable

Sara B. on

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Thank you all so very much! We appreciate all that you do!

jenessa c. on

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The staff was knowledgeable and VERY FRIENDLY!

SULLIVAN M. on

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The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

Leon J. on

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Made the out of state move and storage solution a breeze.

Lorna J. on

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Wish we could have accessed later in the evening. Having unit on ground level was a plus.

Patsy S B. on

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I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing

Steven M. on

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Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed

cramer c. on

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The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!

SHaron H. on

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Very helpful during time of losing a family member.Thanks you to all the staff.

Elaine S. on

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Everything was perfect in my opion

TURKESSA F. on

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Very convenient

Melissa B. on

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Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area

Michael W. on

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Most dissapointing Uhaul experience I’ve had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.

Elaine S. on

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The customer service guy was very real and helpful. I was very pleased.

Melissa B. on

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There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.

robecca B. on

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Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust

James T. on

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I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees

Shahrzad D. on

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Very organized, nice and helpful

Elizabeth M. on

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Staff was/is always helpful. Facility is always clean & secure.

Lorrie R. on

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Thank you for all of your help!

RAMNIK C. on

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well organized and convenient place. Friendly and helpful staff.

George R. on

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Good service.

July P. on

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The times of operation at this location begin later than usual, so it’s not the most convenient.

Jody E. on

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Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.

LAUREN H. on

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Great service and facility! Thank you!

Michelle Z. on

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None

SPENCER B. on

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Uhall is an excellant company.

Chunia G. on

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The staff was very helpful and friendly.

James T. on

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Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy

louis M. on

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Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn’t choose this location again.

GLORIA A. on

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Good service

angie r. on

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Excellent and quick experience all around.

RAMNIK C. on

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I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.

ANA L. on

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the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went

NANCY E. on

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Great service!

Kwang K. on

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None

Charmaine D. on

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I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.

MICHAEL R. on

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It was great experience. Thanks for everything.

LAMONT C. on

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thank you

EDWARD I. on

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I suppose I didn’t like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an

omid m. on

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Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again

Alexis S. on

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I will recommend your facility

Ezequiel M. on

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=)

KATHLEEN R. on

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n/a