Customer Reviews for U-Haul Moving & Storage of Northridge

7,252 reviews

18160 Parthenia St   Northridge, CA 91325
(W Of Lindley)

(818) 993-7470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 993-7470

18160 Parthenia St
Northridge, CA 91325
(W Of Lindley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
4.0

Deodorant smell was really strong in the cab of the van. Had to leave the windows down for a while so it would air out.

Katherine L. 
Rating:
1.0

Person who rented the truck was very rude

even F. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Costumer service was amazing. Would highly recommend them

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Javier O. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

Raquel C. 
Rating:
4.0

check out area is over clutter with item to sale

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Marci M. 
Rating:
4.0

I'm always pleased when I go there.

Warren G. 
Rating:
5.0

Very considerate and knowledgeable.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

Vivan V. 
Rating:
5.0

Employees were very courteous and extremely helpful with their in-store products and rental equipment. I would highly recommend the Parthenia location to everyone.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

rogelio G. 
Rating:
5.0

Staff is always helpful. We always get in and out pretty quickly with no issues.

Miguel M. 
Rating:
4.0

Customer did not leave a comment.

Larissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Art R. 
Rating:
5.0

The guys outside are super cool.

EDWARD V. 
Rating:
5.0

So far so good. I just signed on yesterday!

LIZA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reginald h.  |  Overall Experience 
Rating:
5.0

Everything was easy and perfect on both the check out and return. Van was spotless and even smelled good. Would definitely rent from this location again.

Laurie G. 
Rating:
4.0

The owner checked us in and was helpful and I got the feeling that he was looking out for us and trying to save us money while still making a profit.

matthew S. 
Rating:
5.0

Customer did not leave a comment.

Hugo S. 
Rating:
5.0

Customer did not leave a comment.

ANNE M. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

santos A. 
Rating:
5.0

Customer did not leave a comment.

Aleta A. 
Rating:
3.0

Customer did not leave a comment.

Ana B. 
Rating:
5.0

Customer did not leave a comment.

leona h.  |  Overall Experience 
Rating:
4.0

We you guys rent a vehicle you guys need to do a visual inspection with the costumers before give them the keys the guy to give us the vehicle just bring the truck and give us the keys without saying anything thank you

Milton F. 
Rating:
2.0

Change managers. He was rude and discouteous

earl G. 
Rating:
3.0

Customer did not leave a comment.

Tiago A. 
Rating:
4.0

The check out was fine, not the friendliest. I had to move my car off the lot even though there was room for parking. the street parking I was forced to park at was sparce and had to park down the street BUT, the guy who took our return was very friendly and helpful!

EMILIO L. 
Rating:
5.0

Excelente la atención en español.

graciano l.  |  First Impressions 
Rating:
1.0

Terrible! I came in to pick up a van just to find another customer crying because she had not been able to pick the van even though she had been there for 3 hours. When she asked for help, the person there said it was all done through uhaul customer service. i had to cancel my reservation and go to another place.

Shantal B. 
Rating:
5.0

Need a way to line up in the morning outside before the office opens. Enjoyed the online check of the Vans scratches & gas mileage. Checking back in was just as easy.

Carolyn F. 
Rating:
5.0

Customer did not leave a comment.

Romero S. 
Rating:
5.0

10 out of 10

Almas J. 
Rating:
3.0

I made reservation on Thursday. Upon arrival on Sunday I was told that they don't have appliance dolly and it totally messed up all my plans!

Kirill K. 
Rating:
5.0

Customer did not leave a comment.

leia B. 
Rating:
5.0

Excellent service. In and out with a trailer in minutes.

LAURENCE B. 
Rating:
5.0

I suggest U-Haul fills the gas tanks of its fleet and demands from its customers to return them full. Getting a truck and noticing the low fuel level every single time I rented a U-Haul truck is beyond annoying. It takes away from what otherwise be s perfect experience.

RACHID C. 
Rating:
4.0

Customer did not leave a comment.

Annette J. 
Rating:
5.0

Customer did not leave a comment.

Marlo H. 
Rating:
5.0

No problem. Seem less drop off.

Gerry M. 
Rating:
4.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

Super easy and good

santos A. 
Rating:
5.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

The front desk associate was helpful and efficient. The maintenance crew that cleaned the truck and had it waiting for me were kind and helpful. Everything went smoothly.

Mia E. 
Rating:
3.0

I spoke to Luis that I was given the van below the amount of fuel I needed to bring it back with. Meaning that I was going to fuel it from the previous user. He said I'll take care of it. He charged me $28 for that fuel. I was given equipment not filled with the required fuel and I replaced the fuel I used then got charged $28 on top of that. I feel my concern got ignored and they just charged me for something I did not used. Please file this

Henry D. 
Rating:
5.0

Customer did not leave a comment.

CArlos L. 
Rating:
5.0

I reserved truck from my phone, and just needed needed to locate truck on lot. Used my phone to complete transaction, jumped in truck and drove off. Returning the truck was just as easy.

Rafael H. 
Rating:
3.0

The exhaust system was extremely loud for the entire 120 mile trip. When I returned the truck the attendant asked me “was it this loud when you picked it up?” He confirmed that the truck should have never been released in that condition.

Eric E. 
Rating:
4.0

After hours drop off is confusing, the key drop off isn't well marked.

Francis P. 
Rating:
5.0

Good, efficient service and very satisfied.

Allen B. 
Rating:
5.0

You guys did great !

Claudia R. 
Rating:
2.0

I have used this location once before and was great. This time the customer service was awful. I booked a uhaul to be able to drop off in Santa Monica but they would not let me do that so I had to bring it back. I also booked to have two furniture dollys that were not available and the young men a the desk were the most unfriendly people. really poor experience.

COLLEEN M. 
Rating:
5.0

Quick friendly and clean

Dianne G. 
Rating:
4.0

I liked the place, staff, prices, cleanliness but i didn't like that i have a reservation done days before actually moving in and went to see the room but then on the day i moved in, they gave me a different room then the one I saw. It was fine for me because i actually liked it more but i would had been mad if it had been the other way around.

MV P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Had a storage unit there for two years, its pricey but worth it. The 24 hr access option as well as the security system made our stuff is easy to access ourselves but hard for others. The loading dock made my move in and move out of the unit a breeze, and I never once regretted choosing this great storage location. The only bad thing I have to say about this place is their corporate rules make some things harder than they need to be. Halfway through my 2 year rental period I lost my key to my unit. Instead of being able to bring a drill from my garage and open up my unit myself, they required me to call a locksmith, who proceeded to try to pick it open for 20 minutes and fail, only to do exactly what I would’ve done myself and drill out the cylinder. $275, to open my unit is absurd, especially when they install hitches at this location, and could’ve grabbed a drill from the shop and opened my unit for me. Absolutely ridiculous. Yes, maybe use a combination lock, it’s less secure, but the security system will protect your stuff more than your unit lock will anyways. I just didn’t do that because I had a habit of giving people my keys to go get something for me and didn’t want them to be able to memorize the code. But sometimes it’s not worth possibly losing the key and spending a months worth of the rental fees on opening up the unit. Other than that one hiccup though, my storage experience was great.

Edward R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Manny E. 
Rating:
5.0

Customer did not leave a comment.

Salvador F. 
Rating:
5.0

Very seamless experience, loved it!

rosa B. 
Rating:
5.0

N/a

NOE B. 
Rating:
5.0

Customer did not leave a comment.

Cristina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

The trucks run like they are abused children! I was only going a few mile, couldn't imagine driving it a long distance! Scary

Craig G. 
Rating:
5.0

Would be perfect if they could open around 6 am

Florin V. 
Rating:
3.0

The gentleman with all the hand tattoos wasn't very friendly, his behavior was very robotic and stale. I asked two questions, and he just dismissed them. The gentleman that delivered the truck was amazing!!! that helped my experience. .

Antonio E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

Rodney U. 
Rating:
5.0

Customer did not leave a comment.

Catherine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Marius A. 
Rating:
5.0

Everything was smooth

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Caitlin R. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

None everthing is improve to me.

maryjane D. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Your service, cleanliness and kindness were beyond reproach. Your manager orchestrates symphonies out of chaos. I have been renting with Uhaul for 25 plus years and this was the best location I have been to.

Ariel V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
2.0

Had a reservation for 9 am and my truck was not ready , I had to wait at your facility for an hour until the truck was returned , this delayed my day .

matthew F. 
Rating:
5.0

All good! Employees at the Northridge site were exceptional!

Robert S.  |  First Impressions 
Rating:
5.0

Easy on and out with nice staff

David M. 
Rating:
5.0

Very A to B Thanks

Bonita W. 
Rating:
5.0

Nothing. Experience was quick and easy

CHRISTENE Z. 
Rating:
5.0

👌👌👌

Darwin V. 
Rating:
4.0

My overall experience is good but Getting in and out of the storage facility is problematic. Not enough space and ample parking to get around. At worst, you are blocked in waiting for cars or trucks to move of course you have to find these people or alert the staff who are very helpful in resolving—at best, you are able to squeeze between the return stalls.

James K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

the trailer was dented and the tie up was broken, and although i uploaded an image of proof in my initial sign up, the return location denied such and tried to blame the damage on me. our trailer also had a faulty tire, according to your service agent, and we had a blowout on the road. upon return, i was told i had to return the dollies i never received.

Margaret J. 
Rating:
5.0

Great experience. No issues at all and everyone was super helpful and nice.

Felicia B. 
Rating:
5.0

Customer did not leave a comment.

Gfaham F. 
Rating:
5.0

Convenient location, accomodating. Checking in online expedited process.

JORGE G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

This location has a great service team! They really work well together and try to get the customer out the door with their rental, and start their day. They are very good at troubleshooting for example, my app on the phone did not let me do the mobile check in however the team was there right away to address the issue and complete my rental pick up very promptly. Anybody who needs an early morning rental this is your place!

Diana L. 
Rating:
5.0

Customer did not leave a comment.

Benyamin K. 
Rating:
5.0

Customer did not leave a comment.

ERICA E. 
Rating:
5.0

Customer did not leave a comment.

sarkis K. 
Rating:
3.0

Provide fully functioning equipment in the size requested during the reservation. Why bother making a reservation if I can't get the truck you promised. And by the time I find out it's too late to go with the competitor and you force me to take your s***** equipment! U-Haul is the industry low price leader because there are also the the industry's leading low service leader. U-Haul is they don't have to too big, they don't care, they don't have to.

Michael S. 
Rating:
5.0

Alexander was an excellent helper @ U-haul.

Armen O. 
Rating:
4.0

Inside trailer found with broken guard wooden rail.

Patricio U. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Colleen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

I'll rent again

Reychristopher J. 
Rating:
5.0

Customer did not leave a comment.

stephone D. 
Rating:
3.0

When some one says there moving a refrigerator and needs a dolly. Give them an appliance dolly not a regular dolly. I guess I wasn't the only one that didn't know the difference. This your business too know. I mentioned it to customer service and they said there is only space to put a regular dolly. Well then make the space bigger!!!

Janet M. 
Rating:
4.0

The staff was very friendly during pick up and drop off, a staff during drop off guided me through the self return process and now I know for next time how to do it!

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

valerie b.  |  Overall Experience 
Rating:
5.0

Staffs were friendly, explained and processed my move in transaction clear and efficiently.

JUIYUAN W.  |  First Impressions 
Rating:
5.0

Luis and Edgar are very professional and friendly They treat their customers with respect.

Todd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP L.  |  First Impressions 
Rating:
5.0

General Manager was always professional and curteous. And, most accomodating wspecially, during Covid years. Highly recommend.

Paul O.  |  Overall Experience 
Rating:
5.0

Great service

richard t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANNALEE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frieda M.  |  First Impressions 
Rating:
5.0

They served their purpose.

Fatimah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin E.  |  First Impressions 
Rating:
5.0

Ray was cool. He showed me around and was prompt in handling issues identified or questions about access.

Sarah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D.  |  First Impressions 
Rating:
4.0

Would use again if needed. Was there for a few years and never had a problem to speak of. Excellent service and staff. Thanks for everything and keeping my belongings safe!

CONNIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMON A.  |  First Impressions 
Rating:
5.0

We were there way longer then we expected with such a small load, but I can not thank the team enough and special acknowledgement to the Manager Luis who went beyond and over to assure I did not have to worry and our property would be fine. Customer Service and Management skills were challenged and he’s exceed 💯 plus. Means a lot and UHAUL should be honored to have you represent them.

Theresa R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COLIN M.  |  Overall Experience 
Rating:
4.0

Everything was cool no problems

Keith H.  |  First Impressions 
Rating:
5.0

I wish every uhaul locations had employees like the Northridge location. They were extremely professional, helpful, and went out of their way to make sure I have everything that I need. Congratulations on hiring the most caring staff. I thought they owned the place. Please make sure they are recognized for their hard work. Lilly Sardari

LILLY S.  |  Overall Experience 
Rating:
5.0

Great, attentive staff

Matt S.  |  First Impressions 
Rating:
5.0

Nice facility

Ronald B.  |  First Impressions 
Rating:
5.0

just wish the location had more parking.

Cherie C.  |  First Impressions 
Rating:
5.0

Muy buen servicio, amables atentos un lugar limpio lo recomiendo 👌🏻

erika a.  |  Overall Experience 
Rating:
5.0

The light switch timer would go off in 20 mins. Would be nice if it could be left on and switched off when finished

angie r.  |  Overall Experience 
Rating:
5.0

The owner was helpful and went out of his way to help me with my situation. He was great!

leona h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie M.  |  Overall Experience 
Rating:
4.0

The facility and service were excellent. Securing a spot to load/ unload is at times difficult due to the other vehicles on the lot.

Kelly T.  |  Overall Experience 
Rating:
4.0

I rented a locker for about six years. I like the security arrangements, and that the building was climate-controlled. The only issue during that time was once when I found that water had seeped into the back of the unit. The manager was not as helpful as he could have been, simply telling me to record any damages so an insurance claim could be filed. Fortunately the damage I found was minor. However, facility management showed no interest in investigating the incident in order to prevent it from re-occurring.

GREG M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anahita G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEREK B.  |  Overall Experience 
Rating:
5.0

I checked other places and this one was by far the better choice. ALL the staff have been very polite, professional and helpful! I would DEFINITELY recommend!

Linda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena U.  |  Overall Experience 
Rating:
5.0

From the security guard, all employees to the manager- everyone were cordial, knowledgeable and friendly. The service that was given to me was quick and on time. I had a great experience. I was impressed.

Dora D.  |  Overall Experience 
Rating:
5.0

The store manager Luis is exceptional. Always willing to listen and help to all my needs. This is why I have so many of my local reps using the facility. His associate is amazing as well.

Eli Lilly C.  |  Overall Experience 
Rating:
2.0

Everything was good except the fact that the elevator is always broken. I’ve spoke with other renters and they also stated the same. What’s the point of having an elevator to make it convenient for your customers if it’s not functioning all the time.

Elizabeth V.  |  Overall Experience 
Rating:
5.0

The the manager Luis and other employees were very helpful and considerate. Their assistance when things became a bit difficult was way above expectations. They went out of their way to handle my situation.

Marcos M.  |  Overall Experience 
Rating:
5.0

Let me tell you that this facility including the staff is an excellent reputation for U-Hal, thank you.

Marc S.  |  Overall Experience 
Rating:
5.0

Great job Luis

Donald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsoor K.  |  Overall Experience 
Rating:
5.0

Thank you for your corporation and kindness for the period my stuff was in your storage!

GRACE N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irving R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isaiah W.  |  Overall Experience 
Rating:
5.0

Excellent costumer service by Luis Villa and Jose, the location is very clean, organized and safe.

Marc S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEXTER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hadyn F.  |  Overall Experience 
Rating:
5.0

My experience using U-Haul was great the manager and the service staff were very knowledgeable. Provided excellent customer service when above and beyond in order to ensure that I was able to receive the services that I needed I am very grateful that they took the time in order to help me to make an educated decision.

CHRISTY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  First Impressions 
Rating:
5.0

Thank you for your convenient services throughout my entire trip from east coast to west coast (Los Angeles). It was a very enjoyable trip for me and I will do it again in a heartbeat. Sincerely Shahrokh Baharloo

Shahrokh B.  |  First Impressions 
Rating:
5.0

CARLOS A was super polite and helped us with all our needs and concerns

Olga O.  |  Overall Experience 
Rating:
5.0

All the staff was very helpful and friendly, made our experience a great one. Thank you!

Lorena U.  |  First Impressions 
Rating:
5.0

Can't complain. Awesome people!

ANNALEE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAPOLEON O.  |  Overall Experience 
Rating:
5.0

I Love all deal with u haul always 💕

Nabih E.  |  Overall Experience 
Rating:
4.0

The staff was incredibly helpful, courteous and professional. I have rented from this location before and the reason I will always come back is the staff. I have had interactions with 7 staff members and they were all great. The storage space was dirty ( had previous items in it) and the staff took care of it immediately. The storage facilities have issues. The entrance to the space itself is too small. The space measurements are not accurate. Due to the way it's constructed it's not a full 5x10.

ANTONY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie b.  |  First Impressions 
Rating:
5.0

There’s no comments that U-Haul could control . The parking is challenging because most customers don’t take others in consideration when they park their personal vehicle.

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsoor K.  |  First Impressions 
Rating:
5.0

Luis was very helpful in getting me set up as your reservations line person (the 800 number) totally screwed up my reservation and consequently two of the spaces I reserved weren't and were no long available. But Luis got me set up, and even had an extra space, which I needed at the last minute. So, all good.

Bruce Stewart K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hayk A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene M.  |  Overall Experience 
Rating:
3.0

Elevator was broken for over a week. Had to use stairway to take items to and from unit. A total inconvenience

Terrence J.  |  Overall Experience 
Rating:
5.0

You guys doing great these day & I appreciate your services & will recommend all my friends to get your excellent & perfect @ anytime they need .

Shane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene M.  |  First Impressions 
Rating:
5.0

I would like to thankthe Manager, Luis 💯%. I sincerely feel that he extended me courtesies in accordance with my situation. Luis and his professionalism, and politeness did not go unnoticed. I hope that Luis’ Superiors get to see these comments because he is definitely well deserving of the highest commendation within the scope of his job. He took my circumstances into consideration and assisted me with a Smoove move out. His staff was also accommodating and should be commended as well. In all sincerity, Helene Taylor.

HELENE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Want Sundays open at 8am.

DOUG H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annabelle R.  |  Overall Experience 
Rating:
5.0

Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

jose e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chelsey L.  |  Overall Experience 
Rating:
3.0

The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

ANITA K.  |  First Impressions 
Rating:
3.0

The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Adrian D.  |  Overall Experience 
Rating:
5.0

Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Judy T.  |  Overall Experience 
Rating:
5.0

I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don’t go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

Jilmar V.  |  Overall Experience 
Rating:
4.0

24hr access would make it that much better. Other than that, much appreciated doing business here.

jacob S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANN Y.  |