Customer Reviews for U-Haul Moving & Storage of Northridge

Rating:

4.0

The truck had no gas- it says 1/16 tank on the contract. That was an unpleasant surprise.

Rating:

5.0

All great thanks

Rating:

5.0

Nothing You guys are great 👌🏽 Good working team

Rating:

5.0

I have never had such an easy going, flexible experience with any Rental Company during the last 30 years, My most sincere thanks to You all at U-Haul Northridge especially Jose and Shawna, who have outstanding patience, empathy and honest feedback towards their customers; these 2 front line reps for U-Haul Northridge should teach classes on cust. service Sincerely, Charles Podmore

Rating:

5.0

Excellent service

Rating:

5.0

Left strap on front tire hold down was too short (had been cut or broke) had to use my own ratchet tie down. Not a big deal because I had straps.

Rating:

1.0

Vehicle pickup location was moved by uhaul night before. Next day vehicle was not available for pickup at time that was guaranteed, had to wait additional 2.5hrs for vehicle to be ready.

Rating:

5.0

Everything is top notch service already, just maintain the excellence.

Rating:

1.0

0/10 service. They were practically mute when helping me at the counter, when I asked for advice on packing an item the woman basically said she didn't know, didn't try to help or get help. And when we took the truck out it was on E, so they told me if I added gas they would refund the credits, but after I filled the gas, the light was still on E. So I don't know how many others they've asked to put gas in the truck because it's “empty.” There are plenty of uhaul locations around to easily avoid this one.

Rating:

5.0

When a company has friendly and knowledgeable employees as this location, one cannot do much to improve. Thanks all of you!!!

Rating:

1.0

The person that helped us gave us a hard time because last time we rented a truck and we didn't return it to two days after but we paid for everything and we called corporate. They knew about it. The person in the office is just giving us a hard time very unprofessional. I am very unsatisfied with this rental i I have rented another check from you guys and will continue to rent when I left. I get a hard time like this will go somewhere else

Rating:

5.0

Make sure the vehicle has gas The one I rented had the gas light on and was below the red line

Rating:

5.0

Great Staff! They work diligently to ensure the customer has the best experience with their rental. Very accommodating! This location gets very busy and staff does a n excellent job in seeing that each person gets the equipment they need and that nobody leaves without everything they came for working properly!

Rating:

5.0

Keep Miguel out front to receive your customers. He's great energy! 👍🏼 Awesome customer service.

Rating:

1.0

Worst customer service, employees there are laying down on their phones not helping customers, took 2 hours to pick up van after I had already done the mobile check out Employees were to lazy to move truck so they decided to just give me another van

Rating:

3.0

The tire straps on the auto transporter was broken and short in length. The tire straps did not allows us to strap down the tires on the vehicle, we were unable to use the auto transporter but still got charged. The equipment was not well maintained.

Rating:

2.0

I returned the truck one day early. They did not accurately calculate my refund and i went inside to speak with the manager so he gave me an accurate refund. The credit was not processed and i have not received my refund as of today 10/06/2023

Rating:

1.0

My storage unit was broken into and ransacked resulting in alot of damage. I also had a gaming laptop worth $1,200 stolen.

Rating:

4.0

Workers we're slow maybe just busy busy other than that great storage location.

Rating:

3.0

I ordered furniture pads and they were not in the vehicle. Also when I went to return the vehicle as well as during pick up, I had an appointment yet I still spent about 30 minutes completing the order.

Rating:

5.0

Good

Rating:

5.0

Thank you

Rating:

5.0

Thank you guys for being so clear, honest and kind

Rating:

5.0

QUICK SERVICE ..IN & OUT! THANKS U HAUL

Rating:

5.0

Great service

Rating:

1.0

Worst experience ever. We went to our reserved location and they didn't have our rental. A second farther away location was offered to us but we had to Uber there to get it. Then we leave and the gas gauge doesn't work and we run out of gas halfway to our house. Two homeless people had to help us push the van out of the intersection. We needed to walk several miles to a store to buy a gas can then even farther to a gas station in 90 degree weather. Then I go to fill up more gas because the van still says empty and I end up spending $75 on gas just to move the needle but I'm worried it's leaking out because the pick up spot said someone broke into the gas tank and stole the gas. I can't get through to intone at the pickup store and customer service keeps putting me on hold. The whole experience was completely unacceptable and we need to be reimbursed further for the trouble and all the gas we purchased plus the Uber we had to take since the first reservation we made was walking distance from our house. Someone needs to call us to make this right. 805-404-2818

Rating:

4.0

A/c not working, no dolly

Rating:

4.0

Best U-Haul location ever

Rating:

5.0

Awesome service, Thank you

Rating:

5.0

It was a breeze dropping it off and the guys working there are top notch professionals in this area of business. Well done

Rating:

3.0

First your app keeps kicking me off each time I tried to submitting a complaint When trying to exit the truck I placed my feet in the inner step and before being able to set one foot on the ground I slipped and fell. I was so soar that I had to keep the truck an additional day. I am still very soar! I tried many times to summit a complaint while returning the truck on line but I kept getting booted off and start all over I must had been at the parking lot over a half an hour and the people over the intercom was so rude saying I had to leave and was calling police as I was trying to finish the process of submitting the return . I'm sure if the truck had the non slip strips I would not have slipped, fell, got injured or had to keep it another day. So I don't believe I should pay for it and additional day. Nor the fees to have it dropped off as I did try to summit it on line and I did take picture's. You can look on the surveillance cameras and you'll see that I was there a long time oh and that I was in obvious pain. And the people over there Intercom was rude having me hurry which I would had done if Uhaul on line returning system was not booting me off and also more importantly if Uhaul hadn't neglected to think of customers safety and applied non slip strips on the trucks I wouldn't had kept the truck an additional day and I definitely wouldn't be in pain!!

Rating:

5.0

The Ford Transit 250 is a great van to use for moving. It handles wonderfully on the highway and open road.

Rating:

4.0

Locale is too small and unable to find proper parking for customers.

Rating:

5.0

Jose, Carl and the others are very professional and thorough.

Rating:

5.0

Carl provided excellent service and advice in installing my trailer hitch and use of my bike rack. Definitely will recommend to friends! Thanks Carl!

Rating:

5.0

Seamless, transaction. Thanks to pick up and drop off helpers!!

Rating:

5.0

No complaints , every thing was good , location , service , hours of operation everything

Rating:

5.0

The staff handled everything so calmly and beautifully considering what a busy day it was at this location and there is nothing they could have done more. They were amazing!!!!

Rating:

5.0

Great service!

Rating:

5.0

Excellent customer service! The young man who helped me was really polite and made sure I was taken care of!

Rating:

5.0

This location was very busy but they got me through really quickly.

Rating:

1.0

Guys working outside on a Sunday we mad customers kept showing up, just shaking their heads and not helpful at all

Rating:

5.0

Fix the windshield wiper

Rating:

5.0

Carl was great, running around trying to help everybody. I noticed they're short staffed because there was no once there but him. Whoever is in charge of making sure they're not short staffed is very unprofessional and irresponsible because that's not a proper way to treat anybody. The high rating is for the gentleman who helmed me, for your brands name would be 0 from this experience at least.

Rating:

3.0

Felt a little unorganized at pick up, the van was inaccessible, but the staff was very helpful.

Rating:

3.0

Have better Customer service attitude.

Rating:

5.0

No improvements needed. The service was fast and courteous. The vehicle was clean and well maintained. The return was very easy and very quick. It was excellent service all the way around.

Rating:

5.0

The only trouble we had was confirming the rental return. The links worked in the sense it took me to the correct webpage. But each time I tried to sign in, it didn't let me. Then once I finally signed in with the reservation it recognized my email. Therefore, either enforcing someone to make an account for uhaul IF the return time is after closed hours OR just fix the glitch. I did like that you had the email for customer service. I was able to submit photo and timestamps to show the return & I am thankful for that. So A+ on contingency plans. Thank you

Rating:

2.0

There needs to be gas in the vehicle. Both vehicles they tried to give me had been siphoned empty during the night. They said it was okay to return it empty, but then 3 and1/2 hours later when I returned it (almost empty) they (different person) didn't believe me. If there's no gas pump on premisis they should have full 5 gallon gas cans as backup, or they should check the vehicles in the morning and fill as necessary. Why do they make it the customer's problem? Otherwise I had no problem.

Rating:

5.0

You guys are wonderful

Rating:

2.0

Didn't tell me truck did not have ramp. Impossible to move what I needed to.

Rating:

5.0

10' trucks should have a ramp, or the option to rent a ramp. I had to rent a 15' truck, oversized truck and used more gas than necessary because i needed the ramp option.

Rating:

1.0

Horrible experience. First of all, the pick up truck was so dirty and they said that was all they can do to clean it. We didn't have time to clean it ourselves as we had to drive very far away. We got quoted for one amount for 2 days. After returning the truck we had a different amount. We were charged extra 50 miles and it took them 4 days for them to resolve the issue. There is a problem when you contact U-Haul for a reservation. You don't speak to someone in a location closer to you. There is people answering the phone who works from home and they don't know exactly how things work. That was the issue in our situation. My advice to anyone who wants to rent from U-Haul. Speak to someone in a location closer to your area and if it's posible go in yourself. Make sure you understand how the charges work for the days you are renting and how they calculate the mileages. There is different prices depending which days you are renting and how many mileages you will be needing. Lesson learned. I do have to give credit to Juan the manager at the location we rented from. After explaining and arguing with him over the phone about our situation. He gave us the credit for the mileages the we were over charge. I hope this review can serve others and don't make the same mistake we did. Ask many questions and make sure you are clear about your charges. Good luck!

Rating:

4.0

Good experience for the time I was there.

Rating:

5.0

I just can't express ENOUGH GRATITUDE to all of the staff that I interacted with at U-Haul over the last 2 years. Their friendliness,consideration and professionalism was beyond the standard of what I could've ever expected from any storage facility in the country. Jose and the entire staff are to be commended for such excellent service- and even though I Didn't find a reasonable place to call home in my hometown, it definitely Was a true relief to have my belongings stored there for the amount of time that I did. I am beyond grateful for everything-from the bottom of my heart, I THANK YOU, and will definitely recommend you for anyone who has to use a storage facility.,

Rating:

5.0

excellent outstanding customer service.

Rating:

5.0

Thank you! Perfect equipment. Great experience!

Rating:

1.0

This uhaul had no access blocked by 10 trucks horrible access to unit very unclean doors did not open had to pry them open I was told online i was street level ground level it was not street level I'm disabled and finding out it's not ground level was devastating everything at this place is a nightmare to access you shouldn't be charging this much money also saw horrible roaches all over this place omg I'm so distrauat

Rating:

5.0

... everyone at this facility is helpful above and beyond the call. Great service, knowledgeable (and nice) people. Helped my entire rental experience go smoothly. Blessings, guys...

Rating:

5.0

Customer service was very friendly and knowledgeable about every product. I will totally recommend this location

Rating:

5.0

.... My wife and I rent a van once a week to assist in our food outreach ministry at church the guys at this U-Haul location have been absolutely outstanding helping us wherever we needed it giving us the greatest prices just in general being a blessing we appreciate them and you.. managers Jose and Chris are excellent with their customer service and the rest of the crew as well

Rating:

2.0

I called in advance to see if I could park onsite and was told yes. When I got there I was told no and street parking only. The location is not in a safe area so as a woman I was concerned for my safety. The truck was dirty with a corona bottle in the back of the truck and cigarettes in the bed of the truck. Customer service was extremely disappointing. No one checked the truck with me nor told me anything about the truck. Just given the keys and sent me on my way.

Rating:

4.0

Staff are always helpful.

Rating:

3.0

I have reserved a 4x5 enclosed trailer every year months in advance. Every single year the trailer somehow is suddenly un available even though it was reserved. Terrible booking system' The trailer I received last year was covered with graffiti... I had to remove it myself. So much for their reputation.

Rating:

1.0

The receptionist guy gives you the feeling that you are bothering him and that he is really not happy to help. Without eye contact with the customer, and his answers shorts without additional information. If you don't have basic customer service awareness, go work in a factory with machines and not with people. An unpleasant experience!!

Rating:

5.0

This has been the best experience I have ever had with a storage facility. This is the only one that I would recommend to anyone. The staff is friendly and knowledgeable. The units are clean and easily accessible.

Rating:

5.0

This was the best run location and the staff was so nice and accommodating

Rating:

3.0

Spread the appointments out. I had a 9:30am appointment and when I got there, there were 10 people in front of me. The guy behind me also had an appointment at 9:30am, and he had hired people that were already on the clock.

Rating:

5.0

Jose went above and beyond to make sure we were well accommodated. The experience I had yesterday would surely make me consider going uhaul for my next move. Jose was friendly, courteous, and greeted us with a party as soon as we arrived. That's real customer service!

Rating:

5.0

Easy drop off.

Rating:

4.0

Be able to adjust time if customer has an emergency

Rating:

5.0

Very good and nice place

Rating:

2.0

First, the general manager kept my CA Driver License and did not call me to even tell me. Truck was dirty inside and trash left on sides of seats and underneath. Kindly asked if I could leave my car on the lot for a few hours and was told no, while all other locations have allowed parking on-site.

Rating:

5.0

Juan, Jose, and the other guys at the Northridge on Parthenia location were very helpful, friendly, and knowledgeable. I couldn’t ask for better service! Thank you, U Haul!

Rating:

5.0

Friendly service. Thank you

Rating:

5.0

Everyone was helpful and polite

Rating:

1.0

To many U-Haul rental vehicles and trailers making it hard to safely park. Once you have boxes in your car blocking your view, you can easily run into another vehicle. Especially the trailer hitches, that are low to the ground and hard to see, even when you don't have any boxes in the car. If your now good at backing up you risk an accident. Moving with them is good. Just don't use them for storage.

Rating:

1.0

Car access to the storage units is awful. There are trailers blocking all the parking spots. No weed/cigarette smoking in the facility is not enforced. Short staffed. Seedy area with vagrancy rampant.

Rating:

5.0

Well designed app and great employees!

Rating:

2.0

The storage itself was alright and convenient. They claimed no bugs or rodents would be in the units. I found tons of bugs in mine and they seem to be hopping from other units. I had clothes put away in secure bags and those bugs chewed right through them and ate into expensive clothes. The cleaning lady always speaks rudely about customers infront of customers, she thinks just because she says it in spanish that no one will understand her, well we did and we told her to stop as it was rude af. Im sorry we are putting our things for donation for other families to use and you dont want to do your job. The "owner" Juan was rude to my husband stating they dont offer military rates (for trailers) & spoke condesendingly to him on memorial day. Only to be shown on their very website that there is in fact military rates. There has been times we needed something from storage around 8pm and their system was fully down. Manager was called and nothing ever came about. Overall, we decided to move out fully cause alot of my items were damaged by these bugs they have in their unit. Only the lady who works in the office (blonde) she was cool, I liked her.

Rating:

5.0

Excellent U-Haul. I’ve gotten rentals and storage here and the manager helped me so much and all the employees were very helpful. Will continue to use their services !

Rating:

5.0

Carl and Sebastian were amazing and helped us a great deal with our move in. Thank you!!

Rating:

5.0

Carl and Hector are friendly, incredibly helpful, and always go above and beyond! Luis was a phenomenal manager when he was there. In the San Fernando Valley, it really doesn’t get better than the quality of service & products you get at U-Haul of Northridge!

Rating:

1.0

My unit was broken into and items stolen. The security system does little to discourage other tenants from breaking into other units

Rating:

3.0

Very poor maintenance, main door didn't operate for several times, elevator run out of service several times.

Rating:

2.0

Your staff Shawn I believe his name is was speaking to customers , myself included, as if we were street thugs. Not professional at all. I would never go back there again or recommend that location. The outside staff amazing though

Rating:

2.0

I moved out because my unit along with several other were broken into. Its clear that the security system is not enough of a deterrent to prevent thief or setup in such a way as to catch thieves. In this case it appears it was another tenant on the same floor breaking into other units with impunity. There needs to be cameras on every hall and not just the perimeter and there needs to be motion sensors that set off an alarm if there is movement in the building after hours.

Rating:

2.0

At the Northridge facility the security system that lets you in-and-out for your storage unit does not work. I had to get out of my storage unit and was not able to get out in a timely manner because I had to constantly be asking them to. Reset their system. I was not able to ever access my storage unit before the office opened because the system was not working. I was told that a management knows that it's broke and that it's been broke for well over a month With no intentions of fixing it. I also spoke to a new customer and he had blocked the door so that he could get in-and-out and said that he was told after he paid. That the door and security systems were unreliable and didn't work.

Rating:

2.0

New customer. Never rented any storage. I find it extremely offensive that I was allowed to purchase storage in the 3rd floor without being advised until AFTER the fact during the " showing " part of the transaction that the elevator DO NOT WORK! How did i just pay for a storage in the 3rd floor with NO WORKING ELEVATOR. I feel hustled.

Rating:

1.0

There weren’t enough staff in the building. Only one person working so there was a long wait. Although the desk clerk was fairly nice, she was visibly and audibly frustrated. The system was also down all day and they had to reset it a lot, therefore we were locked out and not able to get to our unit which made the move in process even longer. The people working outside were top notch though. Super nice and helpful.

Rating:

4.0

Overall it was great, clean and secure. The people working there are great. The occasional I.T. and logging issues were minor. One Sunday, the elevators were non-functional but Juan took care of that for us. Traffic can be an issue sometimes because of many customers and trucks. But overall I was pleased to have my stuff in a safe and secure place. Thank you.

Rating:

4.0

Unexpected price increases was my only issue.

Rating:

5.0

Luis, Carl, Hector, and the vast majority of the staff are friendly and helpful. The facility is always clean, safe, and I feel incredibly secure with my belongings stored at the U-Haul Northridge storage facility on Parthenia.

Rating:

1.0

I still haven't been able to gain access

Rating:

4.0

For a long term customer iit would be good customer relationships for discount ..Especially after more than three years rental.....

Rating:

5.0

So far so good. I just signed on yesterday!

Rating:

5.0

Excelente la atención en español.

Rating:

4.0

I liked the place, staff, prices, cleanliness but i didn't like that i have a reservation done days before actually moving in and went to see the room but then on the day i moved in, they gave me a different room then the one I saw. It was fine for me because i actually liked it more but i would had been mad if it had been the other way around.

Rating:

4.0

Had a storage unit there for two years, its pricey but worth it. The 24 hr access option as well as the security system made our stuff is easy to access ourselves but hard for others. The loading dock made my move in and move out of the unit a breeze, and I never once regretted choosing this great storage location. The only bad thing I have to say about this place is their corporate rules make some things harder than they need to be. Halfway through my 2 year rental period I lost my key to my unit. Instead of being able to bring a drill from my garage and open up my unit myself, they required me to call a locksmith, who proceeded to try to pick it open for 20 minutes and fail, only to do exactly what I would’ve done myself and drill out the cylinder. $275, to open my unit is absurd, especially when they install hitches at this location, and could’ve grabbed a drill from the shop and opened my unit for me. Absolutely ridiculous. Yes, maybe use a combination lock, it’s less secure, but the security system will protect your stuff more than your unit lock will anyways. I just didn’t do that because I had a habit of giving people my keys to go get something for me and didn’t want them to be able to memorize the code. But sometimes it’s not worth possibly losing the key and spending a months worth of the rental fees on opening up the unit. Other than that one hiccup though, my storage experience was great.

Rating:

5.0

All good! Employees at the Northridge site were exceptional!

Rating:

4.0

My overall experience is good but Getting in and out of the storage facility is problematic. Not enough space and ample parking to get around. At worst, you are blocked in waiting for cars or trucks to move of course you have to find these people or alert the staff who are very helpful in resolving—at best, you are able to squeeze between the return stalls.

Rating:

5.0

Staffs were friendly, explained and processed my move in transaction clear and efficiently.

Rating:

5.0

Luis and Edgar are very professional and friendly They treat their customers with respect.

Rating:

5.0

General Manager was always professional and curteous. And, most accomodating wspecially, during Covid years. Highly recommend.

Rating:

5.0

Great service

Rating:

5.0

They served their purpose.

Rating:

5.0

Ray was cool. He showed me around and was prompt in handling issues identified or questions about access.

Rating:

4.0

Would use again if needed. Was there for a few years and never had a problem to speak of. Excellent service and staff. Thanks for everything and keeping my belongings safe!

Rating:

5.0

We were there way longer then we expected with such a small load, but I can not thank the team enough and special acknowledgement to the Manager Luis who went beyond and over to assure I did not have to worry and our property would be fine. Customer Service and Management skills were challenged and he’s exceed 💯 plus. Means a lot and UHAUL should be honored to have you represent them.

Rating:

4.0

Everything was cool no problems

Rating:

5.0

I wish every uhaul locations had employees like the Northridge location. They were extremely professional, helpful, and went out of their way to make sure I have everything that I need. Congratulations on hiring the most caring staff. I thought they owned the place. Please make sure they are recognized for their hard work. Lilly Sardari

Rating:

5.0

Great, attentive staff

Rating:

5.0

Nice facility

Rating:

5.0

just wish the location had more parking.

Rating:

5.0

Muy buen servicio, amables atentos un lugar limpio lo recomiendo 👌🏻

Rating:

5.0

The light switch timer would go off in 20 mins. Would be nice if it could be left on and switched off when finished

Rating:

5.0

The owner was helpful and went out of his way to help me with my situation. He was great!