Customer Reviews for U-Haul Moving & Storage of Northridge

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Northridge

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JONATHAN M.
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I would like for the regional manager to contact me at (818)423-0844 or email me because of the issue i had with the truck. Roadside assistance has also noted the issue with the truck. This is a huge safety and liability issue- you had given us a truck that is unsafe to drive. We are going only 40 miles an hour in the freeway to avoid accident and we had to drive 100 miles. Every truck should be checked before you give to your customers. You had caused us so much inconvenience and delay. We are demanding a full refund on this truck rental. Thank you.

MICHEL S.
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This is a terrific UHaul center. I rent from here often and recommend Luis to other vendors. Thank you.

MICHAEL K.
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Customer did not leave a comment.

PETER Z.
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Mgr Jose Mejia and Over counter Rep, Carlos were very helpful and respectful.

JESUS R.
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Customer did not leave a comment.

James S.
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This place is tight. I checked out with guy who checks you in and he did everything on his handheld so I didn't have to stand in.line to get a receipt. Awesome.

MOISES M.
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Customer did not leave a comment.

VALENCE M.
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Jose and all of the staff there was amazing. Thank them all.

DOMENIC B.
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Customer did not leave a comment.

ALEX M.
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Customer did not leave a comment.

DAVID Q.
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Customer did not leave a comment.

Daniel F.
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From reserving the vehicle to my returning it, everything went great with no unnecessary delays.

STEVEN H.
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Customer did not leave a comment.

BRYAN R.
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Everyone couldn't have been nicer to me. Much appreciated by everyone Bryan

ALEX G.
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Customer did not leave a comment.

Jose A.
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Customer did not leave a comment.

Onik M.
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E equipment was clean but the brakes on the truck it was bad & unsafe to drive I almost got in to an accident because of it

DAVID B.
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Customer did not leave a comment.

Piyamat U.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

David C.
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The young guys at this location are very friendly, knowledgeable, quick and efficient. Great experience, highly recommend!

Alfred H.
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Love coming to this U-Haul. It is the best. Great staff and great equipment. Thank you.

JESSICA F.
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nice staff!

FERNANDA G.
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The service here was great! The staff was very friendly and accommodating. Thanks again Carlos for all the help, you were great!

KIARASH M.
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Jose Mejia made this experience unique with his service, kindness and professionalism.

ALEN K.
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Nothing

Luis M.
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Customer did not leave a comment.

GIORGI O.
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Add more workers inside please. Usually one person is serving only. Sometimes second also, but Very rarely. Thanks.

ELENA B.
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The original drop off location I was sent to no longer accepted uhauls.

Annabelle R. | Overall Experience |
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Customer did not leave a comment.

GIANCARLO A.
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Customer did not leave a comment.

LAYNETTE T.
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My truck was clean on the outside but the odor inside was almost intolerable. Lucky for us it was a nice day & could rolled windows down for fresh air It would have made more sense to take vehicle out of rotation than to rent it out in that condition plus the dolly was not secured in the back so it was banging around in the back until I could stop to secure it myself.

Laura M.
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I asked for a refund for the blankets because I didn't even use or open 2 bags of them and one guy told me they could do that. When I went inside to close my contract with the manager he didn't want to give me the refund. The blankets were unused. Not the best customer service.

MORRIS T.
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Customer did not leave a comment.

David C.
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All U Haul employees were very helpful, courteous and professional.

NORMANDO C.
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The self return site uhual/share was awful. It did not allow the location to be submitted as a result an extra $20 had to be paid for the convenience fee! Also the u-haul that was provided had a shitty left mirror that came loose during the bumpy rides that made driving the truck difficult.

Jocelyn B.
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Customer did not leave a comment.

JUAN B.
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Customer did not leave a comment.

JULIEANN E.
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Very organized and efficient. Staff pleasant and helpfull.

DAVID Q.
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Maybe give regulars a bit of a discount.

jose e. | Overall Experience |
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Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage

Charles Z.
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Customer did not leave a comment.

Pablo O.
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Customer did not leave a comment.

JIMMY F.
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Trailer had no license plate

SHAUN L.
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Customer did not leave a comment.

Melorin H.
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Super friendly, super nice staff So thankful 🙏🏻

Avetis K.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

TIFFANY S. | First Impressions |
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Customer did not leave a comment.

Bernard F.
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Not a thing. Everything was perfect. And I don't say that kind of thing very often! Good people there!!

Bhagyesh B.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

Chelsey L. | Overall Experience |
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Customer did not leave a comment.

Ronald P.
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Customer did not leave a comment.

CHARLES G.
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Customer did not leave a comment.

Peter V.
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Customer did not leave a comment.

Freddy I.
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Customer did not leave a comment.

JERRY D.
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Sort of annoying to have to take photos and upload them upon returning trailer after hours.

DALE U.
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long wait line with only 1 attendant. Was unable to check in via internet.

ANITA K. | First Impressions |
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The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.

DONALD P.
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Would have preferred to have a one way rental. Otherwise the entire experience was easy

Sean G.
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Customer did not leave a comment.

ERICK S.
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Customer did not leave a comment.

Mary F.
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Customer did not leave a comment.

Adrian D. | Overall Experience |
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The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.

Elia L.
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Customer did not leave a comment.

KENNETH H.
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Customer did not leave a comment.

Edwin M.
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Customer did not leave a comment.

rita G.
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Very professional, friendly, and helpful staff,

CHARLES B.
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Customer did not leave a comment.

ARTUR J.
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Customer did not leave a comment.

KONSTANTIN F.
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Don't force people to rent for 4 days minimum. It is a scam. It is a grift. People should be alllwed to rent for as many days as they think they need. If thet go over then charge them. I was forced to rent for 4 days. I returned the truck in 3 days. I couldve returned it on day 2.

Richard P.
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Customer did not leave a comment.

ANTRANIK B.
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Customer did not leave a comment.

LUIS L.
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Customer did not leave a comment.

Guillermo V.
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It's all good

Marcus L.
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Customer did not leave a comment.

Deidre D.
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Customer did not leave a comment.

ROBIN L.
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Helpful staff, quick and easy truck rental.

DENNIS B.
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Customer did not leave a comment.

Boris A.
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Customer did not leave a comment.

steve A.
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Customer did not leave a comment.

Phillip L.
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Customer did not leave a comment.

TIMOTHY F.
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Customer did not leave a comment.

Barry Y.
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Nothing needs improvement

OSMAN A.
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All good thanks good price and good service and fast service.

GURJINDER S.
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Everything was perfect.

Nicholas L.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

brian S.
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Arrived a few minutes before my scheduled time to pick up the van. One of the team directs me to a vehicle he's finishing up (and not the one I thought was mine). I had already started the check in process on my phone when I was directed to the counter because "it's faster". I explained I already completed the step where you submit your pic and click on the I found my vehicle link. He still sent me inside. This was not faster. The friend behind the counter was polite and helpful and answered my questions. Unfortunately, checking in at the counter added about 10 minutes to my experience that I was not counting on since I planned to use the self check in feature. Never got a firm answer why I had to come inside to finish the pick up. My sense is the check in team needed a few more minutes to finish cleaning the windows. Also, the van was clean inside, however it was muddy on the running board which is why I checked equipment was not clean.

Maria M.
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Keep up the good work. Keep doing what you're doing<

TODD W.
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Customer did not leave a comment.

GHEVOND M.
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Everything was good except the final price I have paid. I rented a cargo van and I also paid for mileage too, I drove 144 miles and return it the same day in 6 hours and I paid about $136. Would be better if you won't charge for mileage.

DAMIEN M.
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You where EXCEPTIONAL

CODY J.
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Customer did not leave a comment.

Rashad R.
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Sound business. Keep it up.

Judy T. | Overall Experience |
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Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional

Shaquia S.
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The manager helped us get out u-haul in safely and everyone was so friendly and helpful.

JOSE M.
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Customer did not leave a comment.

Ann B.
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Customer did not leave a comment.

Pablo M.
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Customer did not leave a comment.

BERTHA B.
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The staff very professional, helpful and informative!! We're able to accommodate me immediately during my move!! Thank you!!!!!

James C.
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These guys are professional and very helpful!

TYLER M.
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Staff was very friendly and professional. Was easy to rent and return even during COVID times.

Eduardo D.
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Customer did not leave a comment.

Brian J.
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Great customer service

Feonia H.
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Customer did not leave a comment.

Jilmar V. | Overall Experience |
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I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don’t go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer

jacob S. | Overall Experience |
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24hr access would make it that much better. Other than that, much appreciated doing business here.

ANN Y. | Overall Experience |
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Customer did not leave a comment.

Julie W. | First Impressions |
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Customer did not leave a comment.

JAMES W. | First Impressions |
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Customer did not leave a comment.

Catherine M. | Overall Experience |
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Customer did not leave a comment.

SACHA P. | Overall Experience |
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The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you

luis jr v. | Overall Experience |
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Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.

Alina C. | Overall Experience |
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Customer did not leave a comment.

Richard H. | Overall Experience |
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Customer did not leave a comment.

CASEY W. | Overall Experience |
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Customer did not leave a comment.

Richard H. | First Impressions |
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Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.

Ellis B. | First Impressions |
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Customer did not leave a comment.

tasha o. | Overall Experience |
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It was great!

CHRISTIAN P. | Overall Experience |
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Customer did not leave a comment.

Christy G. | Overall Experience |
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Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!

Mariana G. | First Impressions |
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I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.

Houria M. | Overall Experience |
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Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.

Loresa M. | Overall Experience |
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Luis the Manager was very helpful.

crystal c. | First Impressions |
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My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.

Sheila L. | Overall Experience |
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Customer did not leave a comment.

RACHEL E. | First Impressions |
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Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.

zoey d. | Overall Experience |
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would like to work there

patricia g. | Overall Experience |
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We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.

Eva Q. | Overall Experience |
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This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!

CHERYL D. | Overall Experience |
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n/a

asaf s. | First Impressions |
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All amazing thank you!

ROBBIE B. | Overall Experience |
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I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie

BRANDON W. | Overall Experience |
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The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.

ANAIKA F. | Overall Experience |
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Great storage unit, easy access.

Craig A. | Overall Experience |
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Friendly staff and very customer centric. I would highly recommend this location.

ANAIKA F. | First Impressions |
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Checking into the storage unit was a little slow.

Michael l. | First Impressions |
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Great employees. Very professional and knowledgeable

Sara B. | Overall Experience |
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Thank you all so very much! We appreciate all that you do!

jenessa c. | First Impressions |
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The staff was knowledgeable and VERY FRIENDLY!

SULLIVAN M. | Overall Experience |
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The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.

Leon J. | Overall Experience |
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Made the out of state move and storage solution a breeze.

Lorna J. | Overall Experience |
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Wish we could have accessed later in the evening. Having unit on ground level was a plus.

Patsy S B. | Overall Experience |
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I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing

Steven M. | Overall Experience |
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Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed

cramer c. | Overall Experience |
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The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!

SHaron H. | Overall Experience |
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Very helpful during time of losing a family member.Thanks you to all the staff.

Elaine S. | Overall Experience |
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Everything was perfect in my opion

TURKESSA F. | Overall Experience |
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Very convenient

Melissa B. | Overall Experience |
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Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area

Michael W. | First Impressions |
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Most dissapointing Uhaul experience I’ve had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.

Elaine S. | First Impressions |
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The customer service guy was very real and helpful. I was very pleased.

Melissa B. | Reservation |
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There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.

robecca B. | First Impressions |
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Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust

James T. | Overall Experience |
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I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees

Shahrzad D. | Reservation |
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Very organized, nice and helpful

Elizabeth M. | Overall Experience |
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Staff was/is always helpful. Facility is always clean & secure.

Lorrie R. | Overall Experience |
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Thank you for all of your help!

RAMNIK C. | Overall Experience |
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well organized and convenient place. Friendly and helpful staff.

George R. | Reservation |
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Good service.

July P. | Reservation |
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The times of operation at this location begin later than usual, so it’s not the most convenient.

Jody E. | Overall Experience |
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Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.

LAUREN H. | Overall Experience |
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Great service and facility! Thank you!

Michelle Z. | Reservation |
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None

SPENCER B. | Reservation |
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Uhall is an excellant company.

Chunia G. | Overall Experience |
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The staff was very helpful and friendly.

James T. | Reservation |
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Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy

louis M. | Reservation |
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Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn’t choose this location again.

GLORIA A. | Reservation |
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Good service

angie r. | Reservation |
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Excellent and quick experience all around.

RAMNIK C. | Reservation |
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I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.

ANA L. | Overall Experience |
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the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went

NANCY E. | Overall Experience |
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Great service!

Kwang K. | Overall Experience |
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None

Charmaine D. | Reservation |
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I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.

MICHAEL R. | Overall Experience |
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It was great experience. Thanks for everything.

LAMONT C. | Overall Experience |
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thank you

EDWARD I. | Overall Experience |
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I suppose I didn’t like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an

omid m. | Overall Experience |
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Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again

Alexis S. | Overall Experience |
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I will recommend your facility

Ezequiel M. | Overall Experience |
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=)

KATHLEEN R. | Overall Experience |
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n/a

No reviews have been submitted for this location.

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