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Customer Reviews for U-Haul Moving & Storage of Northridge
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Northridge
Muy buen servicio por parte de sus empleados y muy buen lugar para rentar camiones y lugar de storage
The only problem I have is with customer service horrible horrible unprofessional, customer service need to do better Idid not get what I ordered. and I made my reservations months Earlier customer service was horrible. Management was horrible.
The main problem with this location is that access to the loading dock is dususlly difficult. There's very little customer parking and often employees and customers who are not actively using the loading dock are parked in the spots in front of the loading dock. Personally once I have unloaded I move my car so that somebody else can unload while I'm inside the building. There should be some signage encouraging others to do the same.
Everything was awesome except the line was long .I have bad knees lol other then that you guys was Exceptional
I have used your services before. But yet the parking seems to be dirty all the time. I think your staff can be some what friendly. We as customers don’t go In to your uhual store and expect anything for free. But we expect customer service with a smile. Everyone seems uptight every time I go to your store. Including the manager or the general manager. I think warm welcome goes a long way. Sincerely A long time customer
24hr access would make it that much better. Other than that, much appreciated doing business here.
The staff is amazing. I will never store anything anywhere but with Uhaul! Thank you
Couldn’t enter the gate come to find out I had to go to an other area thanks to the managers help it was quick and simple.
Really nice and professional staff. Preferred entry and exit driveways could be better marked as it's not obvious that west driveway is preferred for entry and east driveway for exit.
It was great!
Quite a few problems with the elevator; slow and doors stick. Other than that, thumbs up!
I barely got my storage today and I like how they have a loading and unloading dock. But yes they are a refer a friend rating.
Uhall is good place to rent truck but not as storage facility, i would not recommend it,the place is too busy, there is so much going on, no place to park, too complicated to get in or out of storage facility, i hope this can help improve the way you do business.
Luis the Manager was very helpful.
My access card did not work and I was locked out after hours and stuck outside with all My stuff. The call number was disconnected so I could not contact any help and the call button on the actual door was broken too.
Very professional, excellent customer service 10/10, will definitely recommend to friends & family. The carts for self service were very very convenient thank you! Uhaul made my move swift & easy.
would like to work there
We did not appreciate having to buy a certain type of lock when we had several other locks we could use. Also, the swiping of the card 2 times to get in and once when we came out was a pain.
This is my go-to storage,I do recommend this location allot to my friends and family. Manager Luis an his staff, are extremely helpful. Respectful an on top of their game. Love it keep it up!
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All amazing thank you!
I had this storage unit for 10 years while in Oregon and Luis could not have been any nicer and helpful After all these years it kind of felt like I broke up with Luis :( Thank you Luis Robbie
The yearly raise sucked. It should be an incentive for longterm residents that it stay the same but go up every year, so the new people then get that fixed rate.
Great storage unit, easy access.
Friendly staff and very customer centric. I would highly recommend this location.
Checking into the storage unit was a little slow.
Great employees. Very professional and knowledgeable
Thank you all so very much! We appreciate all that you do!
The staff was knowledgeable and VERY FRIENDLY!
The sliding key technology is so annoying. We would get in the elevator after checking in and it would say access denied, not checked in so we would have to keep going back outside to slide it.
Made the out of state move and storage solution a breeze.
Wish we could have accessed later in the evening. Having unit on ground level was a plus.
I also empty my storage unit out on the 12th, still haven't heard any thing back I should have a refund or taken off my rental on trailer I've call said they would get back with me, still nothing
Very limited access to only one elevator which it worked poor and the only way up this needs to be addressed
The uhaul staff was so helpful in working with our unique situation. Thank u uhaul!
Very helpful during time of losing a family member.Thanks you to all the staff.
Everything was perfect in my opion
Very convenient
Under staffed and way to many rental trucks in the way not safe at all. the day labors act like they work there and bug all the time and luis is rude im so glad that i found another until in the area
Most dissapointing Uhaul experience I’ve had. After my wife and my out-of-state move (about 1900 miles of driving), we were just a nuisance to the employees here. What a gong show. Never again.
The customer service guy was very real and helpful. I was very pleased.
There is never parking and when u find parking you are asked to move so they can park the uhaul trucks. The day workers bug and are always on the property and the Hanicap space is never available.
Took longer than expected, because the one person who was checking someone in was being trained step by step by the other person working. Also, somehow got my name wrong, even though I'm a repeat cust
I have so many negative things to say about this experience but I will just list out some of the terrible things that stand out: -Terrible Quality vs Cost, Awful access, Uncaring unhelpful employees
Very organized, nice and helpful
Staff was/is always helpful. Facility is always clean & secure.
Thank you for all of your help!
well organized and convenient place. Friendly and helpful staff.
Good service.
The times of operation at this location begin later than usual, so it’s not the most convenient.
Zero parking. Ongoing confusion about payments - first failed to charge the monthly fee. Then, charged a second month after clearing out & returning access card. Both required calls to fix.
Great service and facility! Thank you!
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Uhall is an excellant company.
The staff was very helpful and friendly.
Honestly I am probably going to call your headquarters and file a complaint. Staff and service was terrible. The facility was dirty and disorganized. The experience was miserable and I am very unhappy
Will not pro-rate storage usage. Manager will not return calls. Frustrated with parking at this location. Wouldn’t choose this location again.
Good service
Excellent and quick experience all around.
I am a Senior person and I found the staff very cooperative, understandings, helpful and guiding....thanks for all the help.
the First time was good the.But Luis Villa was so rude and so mean he was screaming at me and tell me he was not going to give the second store because he was the owner and we move from Vegas we went
Great service!
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I was not happy when I arrived to move in and was told that the unit I reserved was not available and had to get a more expensive unit. I should have been given a discount since it was not my doing.
It was great experience. Thanks for everything.
thank you
I suppose I didn’t like the policy about after hour access.... I was leaving and they charged me an extra 10 dollars for access after hours for one day..... I been renting a storage unit for a year an
Every 5 min all lights would turn off auto, suddenly ur in the back of ur unit in pitch black. Goodluck finding ur way back w/out falling.. All brused up u back in ur unit again n lights go out again
I will recommend your facility
=)
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