Keep up the great workMIGUEL F.
Customer Reviews for U-Haul Moving & Storage of Oak Lawn
Oak Lawn, IL 60453
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rafael A.
Dependable equipment and highly professional employees.clarence M.
I always use this location and everyone I have had helping me was very professional and courteous.Samuel S.
Customer did not leave a comment.Patrica w. | Overall Experience
Customer did not leave a comment.Patsy J.
Customer did not leave a comment.Veronica T.
Customer did not leave a comment.Juan G.
No ideas right now.Robert S.
Customer did not leave a comment.richard a. | Overall Experience
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Kacper Z.
I could not access my unit several times dealing with UhaulISHMAEL C. | Overall Experience
Customer did not leave a comment.LEONARDO D.
Customer did not leave a comment.Victor R.
Appreciate the help, amazing staff at this location!!Nicole D.
Customer did not leave a comment.Atif H.
The staff was excellent.James F.
Customer did not leave a comment.Noor A.
GoodMARIA M. | Overall Experience
Customer did not leave a comment.Lea A.
Customer did not leave a comment.Ahmad A.
Ryan was great. He deserves a pay raise.frank B.
Customer did not leave a comment.PATRICK C.
The service was great! Mr. Duncan at the Oak Lawn location was so helpful! He was so patient and explained everything to me. Very good service!Lois D.
Customer did not leave a comment.Stephen D.
Staff were great 👍Daniel V.
My total experience was great. Thanksfrank B.
Customer did not leave a comment.lindsey F.
Customer did not leave a comment.Edna B. | Overall Experience
Make sure to check if any of the lights on the dashboard are on. My uhaul broke down and turned out the battery was drained because the alternator wasn't working. The upside was the roadside assistance provided by uhaul came fast to help repair it.Yuliana T.
This location was good. Original drop off location provided was C & G 8906 S Octavia Ave Bridgeview IL. That place was horrible and the guy was rude. Uhaul needs to do better on knowing what drop off locations are full and cannot take more drop offs.Matthew S.
I wasn't able to get the furniture dolly I requested. I was told that site doesn't have many available. I really needed it. :(DainaT S.
N)AJUANA M. | Overall Experience
Great jobMarvin H.
windows/windshield were not cleaned very well, they need a very good cleaning. windshield wipers need attentionWilliam A.
Customer did not leave a comment.Deborah W. | First Impressions
Make sure cars don't block the entrance waytemeka S.
Very clean and accommodating, team was super helpful when I had questionsDENISE G. | Overall Experience
Customer did not leave a comment.Delores J. | Online Move In
Keep the great service.Winifred D.
Customer did not leave a comment.William C.
Customer did not leave a comment.Sarah L.
Truck was very filthy, fake nails on floor, a spill on passenger seat which no one bothered to clean, coffee and soda spill on cup holder, dash, radio and gauges and oily windows. I returned truck with more gas then what I started and yet they still charged me 12 dollars for fuel. I called and complained and which they said they would return my money and yet there was another charge on my card for 7 dollars.Joel M.
Customer did not leave a comment.Felicia T. | Overall Experience
Customer did not leave a comment.Roxanne L.
Customer did not leave a comment.SIERRA H.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Samuel D.
Customer did not leave a comment.Brian K.
I rented a car trailer, the only problem I had was I was not able to get the tire harness undone. Luckily enough we brought some straps to tie the car down. Before I left Carl showed me how to undo the straps. What I didn't realize after is you really have to rip the straps out of rollers. My friend and I both tried and failed. When we got back Carl showed us how again. They easily come out in the instructional video, again you really have to rip them out.Mike P.
Employees were very professional and great attitudes.joel R.
Customer did not leave a comment.Delores J.
Customer did not leave a comment.Theresa J.
Customer did not leave a comment.Luis P.
Customer did not leave a comment.Grisha D.
Customer did not leave a comment.aimen Z.
Excellent, worry free experience.Clarence M.
The assistant manager was very personable and made sure I was well taken care of.Shifon W. | First Impressions
This location was very nice, BUT it was not the location I rented this vehicle at. It was way further than where I was supposed to get the truck. It was a huge inconvenience having to go all the way to Oak Lawn versus Homer Glen where I needed to be. The rate was dropped a little but not enough for the extra distance, stress and hassle I dealt with.Karen S.
N/Ajose l. | Overall Experience
Montel was extremely helpful and knowledgeable.Mckelle E.
Customer did not leave a comment.JERMAINE C.
Lady at desk was really niceMIRANDA V. | First Impressions
Not charging me $444 for boxes I returned over two month ago. Had to call customer support and were helpful with clearing it up but didn't need to happen in the first place.Michael M.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.JENNY V.
Check engine lite on! Not acceptable.Henry B.
Great Customer Service AlwaysHarriet W.
We have used this location several times-- usually different people almost each time, but we have had a good pleasant experience there.Ayako Y.
Customer did not leave a comment.Alisher D.
Great experience as always. I will definitely continue to use this location.MarioA V.
Customer did not leave a comment.Jorge C. | First Impressions
I reserved a van but it was not there and I had to get a box truck in which I did not want and they never called to informed me ahead of time ao that I could go to another location. I was not happy about that. The staff were professional.lawada W.
Customer service can improve the gentleman that took my reservation was not at all friendlyGraciela B.
Customer did not leave a comment.Wassim M.
Customer did not leave a comment.Mahmoudy A.
Bad exhaust system. Clean overall but windows were filthyWilliam A.
The employees where great, the process sucked. I reserved a trailer over 30 from the time I needed it. I didn't know if there was even one available till the day before, how can anyone make plans take off work and not know if one is available. I had to drive to get it myself which was an hour away a total of 4 hours driving time. The employees was great the process sucks, you need look at fixing this so people can actually make solid plans.. If you don't read these review ot really doesn't matterTODD S.
Customer did not leave a comment.Frederick F.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Meloneze G.
Customer did not leave a comment.yvonne S.
Customer did not leave a comment.LA GRANT D. | First Impressions
Very friendly staff, reservation over the phone was quick, my old info got transferred from different location without an issue. I will be coming back and renting from my new favorite uhaul locationMACIEJ P.
Customer did not leave a comment.LA GRANT D.
Nothing great the way it isMae G.
Customer did not leave a comment.martell R.
Great job.Larry Y.
Customer did not leave a comment.Calvin K.
Everything went great. First classDONALD S.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.Frederick F.
Great Service Team !Wardella R.
Customer did not leave a comment.KATHERINE R.
Customer did not leave a comment.Brian P.
Customer did not leave a comment.Stacye C.
Customer did not leave a comment.Jacob W.
The gentleman who helped us out made everything smooth and easy! Great customer service!!Jose M.
Customer did not leave a comment.Brenda S. | Overall Experience
We did not reserve ahead of time, and we were able to get a van without waiting too longIgnacio L.
Very helpful looked cleaned was a little hiccup with rental but quickly fixedJeanette H. | First Impressions
The price is very competitive.Kathleen H.
Numerous emails sent no response..can never get a hold of workers there they never answer phone..run very poorly..would never recommendCHRISTINE C. | Overall Experience
Customer did not leave a comment.Dale H.
Great place to storeAnthony W. | Overall Experience
It went well. Keep up the good workLaTongela N.
Customer did not leave a comment.Rick L.
Customer did not leave a comment.Ana C.
Customer did not leave a comment.Ignacio G.
Customer did not leave a comment.Atif H.
Your employees were very accommodating when I called and to rent the vehicle for another two hours.Jim S.
Montell did a great job, his customer service was superior to what I ever seen. Great job Sir. KarlKARL B.
Customer did not leave a comment.sally R. | Overall Experience
Customer service is aboveboard. All off your staff is well trained and give exceptional service. You're phone customer service leaves a lot to be desiredend you to other locations even when you try and explained you were booked for oak lawn and are moving from storage and have movers waiting rudesally R.
Both the guys working was very nice and helpfulDorothy J. | First Impressions
Customer did not leave a comment.ANDREW K.
Customer did not leave a comment.Michelle M.
The staff - and especially Montel were always helpful, professional, organized and friendly. From everyone who worked at the service counter to the people receiving rental vehicles that I had returned. I stored my belongings for a year and rented trucks and vans many many times. It was always a great experience working with the group at this particular UHaul facility. 5 starselle m. | Overall Experience
The internet was down. It wasn't the rep fault and he was doing the best he could but I feel the overall company service sucked.LOLETTA W.
Customer did not leave a comment.Raynardo R.
Customer did not leave a comment.Miomir M.
Customer did not leave a comment.Rachel S. | Overall Experience
All of your employees that I came into contact with were wonderful. Employee Elvis was the best of the best!RITA M. | First Impressions
Customer did not leave a comment.sally R. | First Impressions
Customer did not leave a comment.Elizabeth S. | Overall Experience
Customer did not leave a comment.sanja r. | Overall Experience
Friendly and excellent service. Great establishment. Great employees Very helpful. Thanks, will recommend if needed.Andre M. | Overall Experience
The facilities were clean, the staff were helpful, knowledgeable and nice.Fred M. | First Impressions
ExcellentRASHIDI B. | Overall Experience
Customer did not leave a comment.JOHN R. | Overall Experience
Your manager is fabuloussally R. | First Impressions
Customer did not leave a comment.Janet W. | Overall Experience
Friendly helpful and understanding!Nicholas M. | First Impressions
Customer did not leave a comment.BRANDON D. | First Impressions
Customer did not leave a comment.Annetta S. | Overall Experience
This location and the guys there are incredible, best uhaul staff I've ever seen always willing to help, great communication and even better personalities.Edwuije S. | Overall Experience
Customer did not leave a comment.JOHN R. | First Impressions
Good 👍Odiljon R. | First Impressions
Customer did not leave a comment.RAFAT J. | Overall Experience
Customer did not leave a comment.Javier C. | Overall Experience
Sufficiently Met my needsTanya M. | Overall Experience
Sufficient for our needsTanya M. | Overall Experience
Great staff, very helpful and attentive. Communicative and very professionalspartan irrigation c. | First Impressions
Customer did not leave a comment.Roger D. | First Impressions
Customer did not leave a comment.Elizabeth E. | Overall Experience
Customer did not leave a comment.BRITTANY M. | First Impressions
Ningunojose l. | First Impressions
I will use U-Haul again in the futureDanny R. | Overall Experience
Customer did not leave a comment.Elisha S. | Overall Experience
Customer did not leave a comment.OLIVIA S. | First Impressions
I appreciated the staff checking to make sure the storage locker was locked. On two occasions, I did not properly lock the storage area and staff let me know.Barry S. | Overall Experience
Clean and convenient accessMiguel C. | Online Move In
Customer did not leave a comment.Glenn M. | Overall Experience
Customer did not leave a comment.Wojciech K. | First Impressions
Customer did not leave a comment.lupin g. | Overall Experience
Customer did not leave a comment.CARLOS I. | First Impressions
Awesome place very convenient very professional staffbrandon m. | First Impressions
It is greatVictir B. | First Impressions
Customer did not leave a comment.Nancelle M. | First Impressions
Prompt attentive and expedient I was dreading the check-in move-in but he made it enjoyable almost fun! In the past it has always been a long drawn out disorganized process. He knew his property and vacant units well. I was escorted up to the unit and all my questions were answered. Thank youNathan B. | First Impressions
Customer did not leave a comment.christine W. | Overall Experience
I haven't moved in because I couldn't get into the facility to store my furniture. I was given an access card but not instructed on how to set up the access code. I still have the furniture on the truck!!Carol S. | First Impressions
Customer did not leave a comment.TALONA R. | First Impressions
Staff was understanding of my unfortunate situation and very helpful.CELESTE S. | Overall Experience
The gentleman that is African American of descent, very admirable and super nice, he needs a raise. I frequent the place often since I have moved here from Louisiana between him and the Owner. Great experience hands downAHMAD S. | Overall Experience
Customer did not leave a comment.Joseph H. | Overall Experience
Scheduling a truck for rent and acquiring a storage unit was a very easy process! Thanks for that!Jamillah A. | First Impressions
The gentleman who helped me close my storage account (Anthony, i think?) was very courteous, pleasant, & provided great customer service.Nikeva L. | Overall Experience
Customer did not leave a comment.Valerie L. | First Impressions
I've had multiple interactions with multiple staff at this location. Every one I have contact with have been very helpful and courteous, and really work well as a team.MICHAEL D. | First Impressions
Excellent service.Linda K. | Overall Experience
Love the curtesy and helpful staffAHMAD S. | First Impressions
Great customer serviceJOSE O. | First Impressions
Customer did not leave a comment.Javon E. | Overall Experience
Customer did not leave a comment.Felicia S. | Online Move In
Customer did not leave a comment.CHRISTINE C. | First Impressions
Was just what I needed 👍👍shawn b. | Overall Experience
Regular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.Keri P. | Overall Experience
Customer did not leave a comment.SHERRON w. | First Impressions
Customer did not leave a comment.Joanne S. | Overall Experience
This is a secure and very well maintained location. I would highly recommend it if you need storage units. Well managedgary b. | Overall Experience
This facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.James M. | Overall Experience
Customer did not leave a comment.MARGARET T. | Overall Experience
Customer did not leave a comment.Miguel C. | First Impressions
Customer did not leave a comment.lupin g. | First Impressions
Montrell was EXCELLENT and extremely helpful!KAREN G. | Overall Experience
Very clean secured and professionalAngela B. | Online Move In
Customer did not leave a comment.JUAN C. | Overall Experience
Customer did not leave a comment.Darnise C. | Overall Experience
This is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking cleanJoanne S. | First Impressions
I really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!vondra d. | Overall Experience
Customer did not leave a comment.Guillermo E. | Overall Experience
Customer did not leave a comment.Shamaria J. | Overall Experience
Very friendly and helpful staff. They really work as a team. Very professional.James K. | First Impressions