Customer Reviews for U-Haul Moving & Storage of Ocala

2,422 reviews

505 SW 17th St   Ocala, FL 34471

(352) 867-8442

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 867-8442

505 SW 17th St
Ocala, FL 34471

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure when someone reserves a vehicle that there is one available to rent. I had to cancel & change plans when I went in at 9 am to pick up my rental pick-up truck, & there was not one available. I had to cancel everything until the next day. Don't reserve a vehicle on the premise that it will be returned on time by the previous renter. Was not a happy camper. Besides that, the truck was dirty. On the good side, the truck was fairly new & in good condition.

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

thomas a.  |  First Impressions 
Rating:
5.0

I loved working with Tiffany, was disappointed she is not there anymore. Also I am hearing no more Truck/Trailer rentals from this location. Where will I go? Overall the reason I am disappointed is your convenience, and staff and how excellent they are. Thank you

bill h.  |  Overall Experience 
Rating:
5.0

better lighting inside units would be a plus!

Celeste S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEXIS W. 
Rating:
5.0

We love this location but lately it's been very difficult to get any trucks from them because of some merger with another store. Please bring back the trucks to this location!

James G. 
Rating:
5.0

We were very satisfied with the unit and the price. It was spotless and temperature controlled. It was easy to access the unit when needed. They have carts assigned to each area to make it easy to take things in and out. Every person was friendly and helpful. We were not experienced with storage units so we appreciated their help, expertise and prompt service. Thanks!

Kathleen A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

The lady that helped us was extremely helpful and nice!

APRIL M. 
Rating:
4.0

Customer did not leave a comment.

nicholas o.  |  Overall Experience 
Rating:
1.0

Would never recommend. Took a reservation , confirmed it in writing then when we arrived with the moving truck plus staff behind us there as not a storage unit available. They acknowledged the reservation but told us that this was a normal procedure, the call center double books and there is nothing they can do about it. All the person at the storage could say was” I can do nothing, we do not have a conditioned space available”

bernadette c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Great people at the facility, especially the Manager Tiffany. Very helpful.

Timothy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

Very professional very helpful

hugh m.  |  First Impressions 
Rating:
5.0

Your crew needs to teach the other u-haul on 441 how to smile and be respectful. Your team is might and day from the other. Thank you for your help with storage

sherry s.  |  First Impressions 
Rating:
3.0

The person at the counter by the name of Amanda could be a little more people friendly or have better customer service skills!I was there the day before to buy bundles of boxes and the next day thst I rented the truck. To dry of a personality when dealing with the public.

MANUEL C. 
Rating:
4.0

Customer did not leave a comment.

KENNETH EUGENE F. 
Rating:
5.0

Customer did not leave a comment.

VICTORMANUEL M.  |  Overall Experience 
Rating:
1.0

It took 12 trips with a small cart to the farthest locker for 2 hours. I’m a 74 year old man and I’m hurting the morning after

DENNIS L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laverena B.  |  Overall Experience 
Rating:
5.0

When an order is placed they should tell the customer the correct address . GPS took us to their old address.

Cynthia S. 
Rating:
5.0

The young lady servicing us was extremely helpful and friendly

JOANNE B. 
Rating:
5.0

Friendly staff. Simple reservation and move in process.

EMILY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice K.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful.

Marjorie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar P.  |  First Impressions 
Rating:
5.0

Your address of 1101 Pine that was texted to me was non existent; however, your customer service team were very helpful over the phone redirecting me.

MICHAEL R. 
Rating:
3.0

Truck reeked of cigarette smoke

NANCY C. 
Rating:
5.0

Everyone was very helpful and nice to me.

JEAN W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Great Service, just hate to see that you are not going to be offering truck rental soon. It was a perfect location for my use. The staff here is excellent.

TONY V. 
Rating:
5.0

Customer did not leave a comment.

SETH N. 
Rating:
3.0

Customer did not leave a comment.

oral j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD E.  |  Overall Experience 
Rating:
5.0

The facility mgr Tiffany goes out of her way to accommodate you. And Nikki as well. They both have always shown professionalism and AKWAYS POLITE smiling

Lorri B.  |  First Impressions 
Rating:
3.0

I reserved a cargo van-there was none available when i got there-i was sent up the road to get a pick up truck-after i loaded it i could not get the tailgate closed.

Jackie P. 
Rating:
5.0

Customer did not leave a comment.

le M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY Z. 
Rating:
5.0

Customer did not leave a comment.

Gilbert E. 
Rating:
5.0

Excellent customer service, convenient and secure.

Douglas B.  |  First Impressions 
Rating:
5.0

Tiffany was excellent!

Nancy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yasmin Cirila C. 
Rating:
5.0

Nothing! Everything was great! Friendly, helpful staff! I'm well pleased! I'll be back when the need arises!!!

steve H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
3.0

Truck could have been cleaned better

John C. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Friendly staff took time to discuss our move and help decide on size of trailer we need to rent.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONIEL S. 
Rating:
5.0

Customer did not leave a comment.

ANN S. 
Rating:
5.0

There is nothing that you can do everything was an excellent service

Danielle G. 
Rating:
1.0

Location is very difficult to navigate to with such a large truck. Never got the dolly I paid to rent, took forever in line with just 2 people ahead of me, after 20 minutes and no one being helped fully I left without it

Aaron B. 
Rating:
5.0

Very helpful. Thank you Erik

Brenda E. 
Rating:
5.0

The manager at this location was helpful friendly and really made my moving experience better than I expected

Taryn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Latisha W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R. 
Rating:
4.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

Adele S. 
Rating:
5.0

Excellent service

Tiffany S. 
Rating:
4.0

Customer did not leave a comment.

Sharon K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathi C. 
Rating:
5.0

Customer did not leave a comment.

Dennis K.  |  First Impressions 
Rating:
5.0

I'm short & I'm almost 70 years old! And when I went to get the truck that we had rented it became evident that I was going to have a major issue climbing up into the cab to drive the truck. One of the young ladies at this location actually lent me a little step stool to use to get in and out of the truck! Excellent customer service!

Dawn P. 
Rating:
5.0

The employees at this location were very helpful, patient, and did everything they could to accommodate my needs.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Everyone was super nice

Tiffani B. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO T. 
Rating:
5.0

Parking was a bit rough up front (all of the spots were taken, we're guessing by those who rented a truck and left their personal vehicles at the location), but otherwise all went smoothly. The associates were kind and quick to get us in and out.

Lauren K. 
Rating:
5.0

GREAT EXPERIENCE WITH UHAUL. The entire staff were Top Notch, and did everything to help out. Even when I returned the Truck, a Mr. Horne was extremely helpful ,and pleasant to deal with.

Tony V. 
Rating:
5.0

Customer did not leave a comment.

Destiny H. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Very helpful !!

John C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
3.0

Bad shimmy at 40 mph and brakes were bad

TODD S. 
Rating:
2.0

The truck was brand new but the air conditioning did not work so I had to make a 1000 mile move during summer and COVID with no AC and so far this issue has not been resolved satisfactorily

JOEL T. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Representatives were kind and welcoming

Lynn A. 
Rating:
5.0

Nothing...everything was perfect

JOHNARTHUR B. 
Rating:
5.0

The staff was friendly and efficient with the entire process. After walking in to pick up the truck a line soon formed behind me but the two women crew were awesome with multitasking!

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
2.0

We were supposed to pick our truck up at a closer location but was sent to another location 2 miles away making us pay more mileage.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Rosale J. 
Rating:
5.0

Customer did not leave a comment.

DAVIA DELLA G. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

The person that checks you in was rude

jared C. 
Rating:
5.0

Customer service attendant very polite and professional. Helped me to make right decision for my move.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Jay K.  |  First Impressions 
Rating:
5.0

I reserved the vehicle that a.m. and was helped by manager Tiffany. She was professional and friendly. She helped us with all our questions and was there to receive and clean the vehicle upon return. Thank you Tiffany for giving your all.

Delray D. 
Rating:
5.0

Customer did not leave a comment.

MARIA M.  |  First Impressions 
Rating:
5.0

The representatives at this location were very helpful and professional.

Becki C. 
Rating:
5.0

Customer did not leave a comment.

jared C. 
Rating:
3.0

Personal

LILLIAN L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Tiffany is always a pleasure to work with.

HARRY H. 
Rating:
5.0

Excellent personnel clean efficient and a good place to rent equipment from

CHARLESHOWELL C. 
Rating:
5.0

After being turned down at two locations to drop off the trailer. I was happy to find it a home. The other locations were nice staff but either weren't drop off locations or were already full.

KENNETH S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Make sure the equipment isn't broken

TIMOTHY HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

KRISTY B. 
Rating:
5.0

Great Customer service!

JEREMIAH N. 
Rating:
5.0

Customer did not leave a comment.

lawerance C. 
Rating:
5.0

I have dealt with this location twice this month and they have exceeded my expectations. Great service

Shawn Z. 
Rating:
5.0

Very attentive.

Domingo F. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

This particular location is rather hard to locate especially when you're out of town and not familiar with the area.

Lynn F. 
Rating:
5.0

The employee that helped me is a great asset to the company. Super friendly, super kind, and super attentive.

Melissa F. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Charlie J. 
Rating:
5.0

Everyone was willing to help and friendly. The van was what I expected and I was informed on all of the steps to get through my day. This was the least stressful part of moving thanks to this team of professionals!

SOLOMON T. 
Rating:
5.0

Customer did not leave a comment.

HENRY H. 
Rating:
4.0

Customer did not leave a comment.

STANLEY J. 
Rating:
5.0

Just keep doing what your doing...

Howard F. 
Rating:
5.0

Awesome place and customer service.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

BERNARD T. 
Rating:
5.0

The staff was awesome and very helpful. I got to tun my rental truck in there as well. The unit was clean and the young lady at customer service was the best.

Charles P.  |  First Impressions 
Rating:
4.0

This rep was good. Good thing I had insurance. She notice the vehicle had minor damage. Not from me I told her. It was a simple move no incidents on my end.

WILBUR B. 
Rating:
5.0

Tiffany was friendly and very accommodating. excellent service.

nicholas o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Marvelle B. 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  First Impressions 
Rating:
5.0

Was Great I told the girl overthere I wanted a Truck jaja!!! Great service

Rosa A. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter N.  |  First Impressions 
Rating:
5.0

Tiffany was so great! After hearing about everything that had happened and realizing the storage unit I was promised by the reservation dept never got actually reserved she took care of me and made my evening so much easier as well as the young man at 5555 s. Pine.

Cassandra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Artrell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip H.  |  First Impressions 
Rating:
5.0

Tiffany Stanley really made this move experience quick and easy . Thank you so much.

Torsha O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATIRIA R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Corean W.  |  First Impressions 
Rating:
5.0

Tiffany Stanely & team are excellent.

MARGARET s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adirana S.  |  First Impressions 
Rating:
5.0

The staff was extremely courteous and helpful in choosing the proper storage area we needed. I am going to pass this on to all of our friends.

George L.  |  First Impressions 
Rating:
1.0

Keeping the dead animals in the storage unit

Barbara B.  |  First Impressions 
Rating:
5.0

You’ve got the right person in Melissa running this facility! Cherish her! She is the epitome of a valuable employee! Great customer service!

kenneth j.  |  First Impressions 
Rating:
5.0

Prompt, courteous service - recommend without hesitation.

JEFF I.  |  First Impressions 
Rating:
5.0

Tiffany was great! Very courteous and professional!

Joseph Z.  |  First Impressions 
No reviews have been submitted for this location.

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