Make sure when someone reserves a vehicle that there is one available to rent. I had to cancel & change plans when I went in at 9 am to pick up my rental pick-up truck, & there was not one available. I had to cancel everything until the next day. Don't reserve a vehicle on the premise that it will be returned on time by the previous renter. Was not a happy camper. Besides that, the truck was dirty. On the good side, the truck was fairly new & in good condition.JAMES Y.
Customer Reviews for U-Haul Moving & Storage of Ocala
Ocala, FL 34471
Services at this Location:
- Mon-Tue: 9 am - 5 pm
- Wed: Closed
- Thur-Sat: 9 am - 5 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.thomas a. | First Impressions
I loved working with Tiffany, was disappointed she is not there anymore. Also I am hearing no more Truck/Trailer rentals from this location. Where will I go? Overall the reason I am disappointed is your convenience, and staff and how excellent they are. Thank youbill h. | Overall Experience
better lighting inside units would be a plus!Celeste S. | Overall Experience
Customer did not leave a comment.ALEXIS W.
We love this location but lately it's been very difficult to get any trucks from them because of some merger with another store. Please bring back the trucks to this location!James G.
We were very satisfied with the unit and the price. It was spotless and temperature controlled. It was easy to access the unit when needed. They have carts assigned to each area to make it easy to take things in and out. Every person was friendly and helpful. We were not experienced with storage units so we appreciated their help, expertise and prompt service. Thanks!Kathleen A. | Overall Experience
Customer did not leave a comment.JASON H.
The lady that helped us was extremely helpful and nice!APRIL M.
Customer did not leave a comment.nicholas o. | Overall Experience
Would never recommend. Took a reservation , confirmed it in writing then when we arrived with the moving truck plus staff behind us there as not a storage unit available. They acknowledged the reservation but told us that this was a normal procedure, the call center double books and there is nothing they can do about it. All the person at the storage could say was” I can do nothing, we do not have a conditioned space available”bernadette c. | First Impressions
Customer did not leave a comment.Peter S. | First Impressions
Customer did not leave a comment.Adam K. | Overall Experience
Customer did not leave a comment.Christopher M. | Overall Experience
Great people at the facility, especially the Manager Tiffany. Very helpful.Timothy B. | First Impressions
Customer did not leave a comment.Gary C. | Overall Experience
Very professional very helpfulhugh m. | First Impressions
Your crew needs to teach the other u-haul on 441 how to smile and be respectful. Your team is might and day from the other. Thank you for your help with storagesherry s. | First Impressions
The person at the counter by the name of Amanda could be a little more people friendly or have better customer service skills!I was there the day before to buy bundles of boxes and the next day thst I rented the truck. To dry of a personality when dealing with the public.MANUEL C.
Customer did not leave a comment.KENNETH EUGENE F.
Customer did not leave a comment.VICTORMANUEL M. | Overall Experience
It took 12 trips with a small cart to the farthest locker for 2 hours. I’m a 74 year old man and I’m hurting the morning afterDENNIS L. | First Impressions
Customer did not leave a comment.Laverena B. | Overall Experience
When an order is placed they should tell the customer the correct address . GPS took us to their old address.Cynthia S.
The young lady servicing us was extremely helpful and friendlyJOANNE B.
Friendly staff. Simple reservation and move in process.EMILY V. | First Impressions
Customer did not leave a comment.Janice K. | First Impressions
Everyone was very nice and helpful.Marjorie M. | Overall Experience
Customer did not leave a comment.Omar P. | First Impressions
Your address of 1101 Pine that was texted to me was non existent; however, your customer service team were very helpful over the phone redirecting me.MICHAEL R.
Truck reeked of cigarette smokeNANCY C.
Everyone was very helpful and nice to me.JEAN W. | Overall Experience
Customer did not leave a comment.Matthew G. | Overall Experience
Customer did not leave a comment.JOSE R.
Great Service, just hate to see that you are not going to be offering truck rental soon. It was a perfect location for my use. The staff here is excellent.TONY V.
Customer did not leave a comment.SETH N.
Customer did not leave a comment.oral j. | Overall Experience
Customer did not leave a comment.DONALD E. | Overall Experience
The facility mgr Tiffany goes out of her way to accommodate you. And Nikki as well. They both have always shown professionalism and AKWAYS POLITE smilingLorri B. | First Impressions
I reserved a cargo van-there was none available when i got there-i was sent up the road to get a pick up truck-after i loaded it i could not get the tailgate closed.Jackie P.
Customer did not leave a comment.le M.
Customer did not leave a comment.JEFFREY Z.
Customer did not leave a comment.Gilbert E.
Excellent customer service, convenient and secure.Douglas B. | First Impressions
Tiffany was excellent!Nancy L. | First Impressions
Customer did not leave a comment.Liz J. | First Impressions
Customer did not leave a comment.Yasmin Cirila C.
Nothing! Everything was great! Friendly, helpful staff! I'm well pleased! I'll be back when the need arises!!!steve H.
Customer did not leave a comment.DOUGLAS D.
Truck could have been cleaned betterJohn C.
Customer did not leave a comment.Steve R.
Friendly staff took time to discuss our move and help decide on size of trailer we need to rent.Bradley W.
Customer did not leave a comment.ANTHONIEL S.
Customer did not leave a comment.ANN S.
There is nothing that you can do everything was an excellent serviceDanielle G.
Location is very difficult to navigate to with such a large truck. Never got the dolly I paid to rent, took forever in line with just 2 people ahead of me, after 20 minutes and no one being helped fully I left without itAaron B.
Very helpful. Thank you ErikBrenda E.
The manager at this location was helpful friendly and really made my moving experience better than I expectedTaryn J. | First Impressions
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.Latisha W.
Customer did not leave a comment.Jonathan F.
Customer did not leave a comment.EVELYN R.
Customer did not leave a comment.Louis M.
Customer did not leave a comment.Humberto C.
Customer did not leave a comment.Adele S.
Excellent serviceTiffany S.
Customer did not leave a comment.Sharon K. | First Impressions
Customer did not leave a comment.Cathi C.
Customer did not leave a comment.Dennis K. | First Impressions
I'm short & I'm almost 70 years old! And when I went to get the truck that we had rented it became evident that I was going to have a major issue climbing up into the cab to drive the truck. One of the young ladies at this location actually lent me a little step stool to use to get in and out of the truck! Excellent customer service!Dawn P.
The employees at this location were very helpful, patient, and did everything they could to accommodate my needs.SHARON G.
Customer did not leave a comment.Amanda L.
Everyone was super niceTiffani B.
Customer did not leave a comment.ROBERTO T.
Parking was a bit rough up front (all of the spots were taken, we're guessing by those who rented a truck and left their personal vehicles at the location), but otherwise all went smoothly. The associates were kind and quick to get us in and out.Lauren K.
GREAT EXPERIENCE WITH UHAUL. The entire staff were Top Notch, and did everything to help out. Even when I returned the Truck, a Mr. Horne was extremely helpful ,and pleasant to deal with.Tony V.
Customer did not leave a comment.Destiny H.
Customer did not leave a comment.Erin H.
Customer did not leave a comment.Mario G.
Very helpful !!John C.
Customer did not leave a comment.DENNIS F.
Bad shimmy at 40 mph and brakes were badTODD S.
The truck was brand new but the air conditioning did not work so I had to make a 1000 mile move during summer and COVID with no AC and so far this issue has not been resolved satisfactorilyJOEL T.
Customer did not leave a comment.michael D.
Customer did not leave a comment.James B.
Customer did not leave a comment.GEORGE A.
Customer did not leave a comment.Paul S.
Representatives were kind and welcomingLynn A.
Nothing...everything was perfectJOHNARTHUR B.
The staff was friendly and efficient with the entire process. After walking in to pick up the truck a line soon formed behind me but the two women crew were awesome with multitasking!JENNIFER A.
Customer did not leave a comment.Philip L.
Customer did not leave a comment.GEORGE L.
Customer did not leave a comment.Ron H.
We were supposed to pick our truck up at a closer location but was sent to another location 2 miles away making us pay more mileage.Adam F.
Customer did not leave a comment.Rosale J.
Customer did not leave a comment.DAVIA DELLA G.
Customer did not leave a comment.Frank K.
The person that checks you in was rudejared C.
Customer service attendant very polite and professional. Helped me to make right decision for my move.DOUGLAS E.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Jay K. | First Impressions
I reserved the vehicle that a.m. and was helped by manager Tiffany. She was professional and friendly. She helped us with all our questions and was there to receive and clean the vehicle upon return. Thank you Tiffany for giving your all.Delray D.
Customer did not leave a comment.MARIA M. | First Impressions
The representatives at this location were very helpful and professional.Becki C.
Customer did not leave a comment.jared C.
Customer did not leave a comment.ROBERT G.
Tiffany is always a pleasure to work with.HARRY H.
Excellent personnel clean efficient and a good place to rent equipment fromCHARLESHOWELL C.
After being turned down at two locations to drop off the trailer. I was happy to find it a home. The other locations were nice staff but either weren't drop off locations or were already full.KENNETH S.
Customer did not leave a comment.JEFFREY H.
Make sure the equipment isn't brokenTIMOTHY HAROLD S.
Customer did not leave a comment.KRISTY B.
Great Customer service!JEREMIAH N.
Customer did not leave a comment.lawerance C.
I have dealt with this location twice this month and they have exceeded my expectations. Great serviceShawn Z.
Very attentive.Domingo F.
Customer did not leave a comment.Kevin W.
This particular location is rather hard to locate especially when you're out of town and not familiar with the area.Lynn F.
The employee that helped me is a great asset to the company. Super friendly, super kind, and super attentive.Melissa F.
Customer did not leave a comment.Allison P.
Customer did not leave a comment.Charlie J.
Everyone was willing to help and friendly. The van was what I expected and I was informed on all of the steps to get through my day. This was the least stressful part of moving thanks to this team of professionals!SOLOMON T.
Customer did not leave a comment.HENRY H.
Customer did not leave a comment.STANLEY J.
Just keep doing what your doing...Howard F.
Awesome place and customer service.Charles P.
Customer did not leave a comment.BERNARD T.
The staff was awesome and very helpful. I got to tun my rental truck in there as well. The unit was clean and the young lady at customer service was the best.Charles P. | First Impressions
This rep was good. Good thing I had insurance. She notice the vehicle had minor damage. Not from me I told her. It was a simple move no incidents on my end.WILBUR B.
Tiffany was friendly and very accommodating. excellent service.nicholas o. | First Impressions
Customer did not leave a comment.Edward Z.
Customer did not leave a comment.David K.
Customer did not leave a comment.Marvelle B.
Customer did not leave a comment.Thomas W. | First Impressions
Was Great I told the girl overthere I wanted a Truck jaja!!! Great serviceRosa A.
Customer did not leave a comment.John C. | First Impressions
Customer did not leave a comment.Walter N. | First Impressions
Tiffany was so great! After hearing about everything that had happened and realizing the storage unit I was promised by the reservation dept never got actually reserved she took care of me and made my evening so much easier as well as the young man at 5555 s. Pine.Cassandra D. | First Impressions
Customer did not leave a comment.Doreen M. | First Impressions
Customer did not leave a comment.kimberly c. | First Impressions
Customer did not leave a comment.Desiree D. | First Impressions
Customer did not leave a comment.Artrell M. | First Impressions
Customer did not leave a comment.Kathleen A. | First Impressions
Customer did not leave a comment.Phillip H. | First Impressions
Tiffany Stanley really made this move experience quick and easy . Thank you so much.Torsha O. | First Impressions
Customer did not leave a comment.KATIRIA R. | First Impressions
Customer did not leave a comment.Corean W. | First Impressions
Tiffany Stanely & team are excellent.MARGARET s. | First Impressions
Customer did not leave a comment.RICKY L. | First Impressions
Customer did not leave a comment.JAMES H. | First Impressions
Customer did not leave a comment.Adirana S. | First Impressions
The staff was extremely courteous and helpful in choosing the proper storage area we needed. I am going to pass this on to all of our friends.George L. | First Impressions
Keeping the dead animals in the storage unitBarbara B. | First Impressions
You’ve got the right person in Melissa running this facility! Cherish her! She is the epitome of a valuable employee! Great customer service!kenneth j. | First Impressions
Prompt, courteous service - recommend without hesitation.JEFF I. | First Impressions
Tiffany was great! Very courteous and professional!Joseph Z. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!