The manager at the Ocala location named Tiffany was outstanding and so was Mathew Johnson AFM 833006 Route, from Crystal River! They both went above and beyond and salvaged a horrible experience with Uhaul thanks to the horrific service we got leaving Philadelphia. My husband was snowed in due the massive snow storm in Philadelphia and exhausted from the ongoing turmoil of the storm and the challenges with the move. We made our reservation originally to drop off in Crystal River, due to all the domino effects of the change of plans due to the unexpected snow storm we not only ended up with the truck and dolly for additional days but our drop off location needed to be in Ocala where we also had reserved a 10 x 30 temp controlled storage unit to unload. I called Mathew with my concern for my husband's safety leaving Philly on 3 sleepless nights due to the problems caused my the storm and having to do a straight haul cross country to Florida in a mad rush because he was worried about not only paying the additional days stuck in Philly but also more days if he overnighted on route to Florida. I felt anguish as a wife that his life was in danger on already hazardous roads due to black ice and a lack of sleep. I asked Mathew to please help with the additional charges for the truck and dolly and to give him time without more charges to sleep on the way. Mathew was amazing and he immediately not only gave me assurances that he would intervene with your 3rd party vendor True Value in Crystal River to not charge us additional but he even gave me his cell phone number so I could contact him directly if we had issues at the drop off. He showed great concern and prioritized my husband's safety which gave such relief. I was in constant contact with Tiffany in Ocala the Uhaul storage location to coordinate his arrival to unload in Ocala. She was always empathetic to my stress and to our situation. She not only was so cooperative with our constant changes, but on the day my husband finally arrived in Ocala after unloading the truck with the help of great movers Busy Bee Moving that Uhaul recommended on Moving.com, he was ready to drive the truck to the original drop off location an hour away in Crystal River BUT, he suddenly had a collapse in his strength and while in the office with Tiffany telling her he felt like he was going to faint. She immediately said. "You cannot drive the truck to Crystal River, it was too dangerous". She assured us not to worry about paying and additional $900 for dropping off at Ocala, she would make sure he could leave the truck and dolly there with no additional charges. I was able to pick him up and he was able to recover after much needed rest and good meals. THANK GOD FOR TIFFANY AND MATHEW, otherwise I may have been widowed through all of this. I am so grateful to both of them. Uhaul needs more exemplary employees like them. I also received great service from Kathy at 215 829 -0667, in Philadelphia at your registered reservation center who intervened on our behalf after I called upset about the treatment my was getting at the Philadelphia pick up location. She was also amazing. They all showed great empathy and helped us survive the most horrific move of our lives. We are now happily in Florida and grateful to be back together as we move forward with the next chapter of our lives. THANK YOU TIFFANY, MATHEW AND KATHY FOR A JOB WELL DONE!
Trailer Rental & Towing in Ocala, FL at U-Haul Moving & Storage of Ocala
Moving to or from Ocala, FL? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Ocala, FL 34471 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Ocala, FL
Cargo trailers in Ocala, FL are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Ocala!
Utility trailers are perfect for towing large or oversize cargo in Ocala, FL 34471. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Ocala provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Ocala, FL and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Ocala, FL online today!
Trailer and Towing Supplies
Customer service 10 on a 10 scale!
Everything was good I should not change anything
No recommendations. Very efficient.
It was ready to go and convenient for me when i needed it thanks again
Provide gate number on the documents given at the time of rental.
Very good experience overall! Truck was so easy to use. Would recommend. All personnel that I dealt with were great!
Tell the employee to wear a mask. I stayed as far away from her as I could.
Absolutely 100% awesome job
Always have excellent service at this location
I think just take down the barriers now so customers can walk up to the main counter. I think its safe enough now to do that.
The lady at your counter was very competent. This was the fastest transaction that I have ever done with UHaul. We were out the door in a few minutes.
Tiffany and Amanda were very helpful and courteous. Top notch all the way!
A little hard to get to due to location, but it was a large, clean, well-stocked facility and the staff was efficient and pleasant.
Better and friendlier customer service. Keep in mind that for some people it might be the FIRST or SECOND time renting a truck. The personnel in that office acted like they expected the customer to be aware and know everything. I lost my key to the truck late at night and they never offered me an insurance for lost keys or anything. I had to call customer service which took forever to answer, after more than 30 minutes on the phone waiting, they told me to call roadside assistance (the only part of uhaul that was not that traumatic) and they gave me a price of $200 to make a copy of the key because it was not covered by the insurance they decided for me in the office (I was not informed about the other insurance options). Moreover, I ended up having to delay the return of the vehicle for the following day and couldn't move in until the following day, making me miss a day from work and having to pay an extra day + insurance + taxes. It is already stressful enough to be moving, but getting more stress from this company represented a huge burden for me and my wife. I highly doubt using Uhaul services ever again. There are a lot of areas that need improvement.
I have rented the 26 ft. Truck from your location a couple times a week , about every week for the last two months. I have rented U-Haul, hundreds of times in my life. Today was the first time I feel that your employee , Mrs. Lopez took advantage of my kindness,my intelligence .I have never brought a truck back dirty nor low on fuel . The truck was parked on an incline while she was checking me in . She proceeded to tell me the fuel was low and she was going to charge me to fill it . I asked her to move truck to level spot in lot. The fuel was right on point . No more ,no less . She still charged me for fuel. I thought about calling my bank and disputing the charges. I refuse to step down to her level. This instance Mrs. Lopez started probably cost this location multiple more rentals over 2 gallons of gas . Hopefully she doesn't act this way to other customers. I am going to now review all my transactions she processed on my rentals to see if this is a common act . Knowing that I never get receipts at that moment. I gave the emailed . I will be contacting the police if this is the situation. Maybe I will only rent truck's on days Mrs. Stanley is working . Thank you for your time , Richard McCurdy
Tiffany the manager is great and never have a problem at this location!
I moved in to a unit and we were having trouble with the elevator. Tiffany came to the rescue!! Tiffany was wonderful!!!!!!! She was so helpful and accomodating. I really appreciate all her help! AMAZING customer service!!!! 10 stars to Tiffany!!!!!!!!!!!
You need to explain to customers how the Tow/Haul system works. I had issues with it going through the mountains of WVa and had to call Roadside Service.
Great customer service...prompt and attentive employee (can't recall her name) but she got me squared away and out the door very quickly !
Take the time and effort to solve the customers problem ie the pads I never received and got charged for
When the person in the office showed up, her first comment was what do you want? I said to return a truck and tried to present the paperwork and the gas receipt to show I filled up the truck and all she said was I need the key and walked away to another person in the parking lot. I didn't know if I had to sign anything or not so I had to follow her to the other person and ask is that it? She just said yes and turned away. No thank you or any real involvement with me. Did not inspect the vehicle or anything.
The lady working that day was very professional and treated us with respect. Prob video exceptional customer service.
Girl in office was very helpful
Big facility for just one person to manage the desk and the yard/requests. It's a little hard to find and get to if you don't know your way around Ocala (due to train tracks and overpass)