Moving Truck Rental in Ocala, FL at U-Haul Moving & Storage of Ocala

2157 reviews

505 SW 17th St   Ocala, FL 34471

(352) 867-8442

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 867-8442

505 SW 17th St
Ocala, FL 34471

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Truck Rentals

One-Way and In-Town Local Rentals in Ocala, FL 34471

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

2157 reviews

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Rating:
4.0

After being billed extra without warning, a call, an email, not even a text and this is even AFTER they inspected the truck when we retured it with EXTRA gas... No damage... I will tell others to avoid them all together.

Jami K. 
Rating:
5.0

Your girl in Ocala was great! It was pouring rain and she checked us in so promptly and smiled thru the pouring rain. Such great service is rare. Thanks

GORDON W. 
Rating:
5.0

They are top-notch.

rickey L. 
Rating:
4.0

Very friendly and helpful staff. Had to search for the entrance though.

WILLIAM M. 
Rating:
5.0

Fix the front driver seat couldn't move it forward

PATRICK G. 
Rating:
5.0

In and out experience

JULIEN B. 
Rating:
3.0

Lady that works at the counter very unfriendly!!

Molly P. 
Rating:
5.0

I have an upstairs unit and there was ZERO moving carts available. It took 5 adults 6 hours to unload a fully packed 26 foot truck and go up and down that elevator, which murdered our bodies!!!!!!!!!!! IT WAS A NIGHTMARE!!!!! Amanda was very pleasant but she couldn't find any carts either. GET MORE CARTS!!!! WE CAN NOT DO THAT AGAIN!!!!!

Darren D. 
Rating:
5.0

The GM, Tiffany, was perfect.

Rachael M. 
Rating:
5.0

The manager at the Ocala location named Tiffany was outstanding and so was Mathew Johnson AFM 833006 Route, from Crystal River! They both went above and beyond and salvaged a horrible experience with Uhaul thanks to the horrific service we got leaving Philadelphia. My husband was snowed in due the massive snow storm in Philadelphia and exhausted from the ongoing turmoil of the storm and the challenges with the move. We made our reservation originally to drop off in Crystal River, due to all the domino effects of the change of plans due to the unexpected snow storm we not only ended up with the truck and dolly for additional days but our drop off location needed to be in Ocala where we also had reserved a 10 x 30 temp controlled storage unit to unload. I called Mathew with my concern for my husband's safety leaving Philly on 3 sleepless nights due to the problems caused my the storm and having to do a straight haul cross country to Florida in a mad rush because he was worried about not only paying the additional days stuck in Philly but also more days if he overnighted on route to Florida. I felt anguish as a wife that his life was in danger on already hazardous roads due to black ice and a lack of sleep. I asked Mathew to please help with the additional charges for the truck and dolly and to give him time without more charges to sleep on the way. Mathew was amazing and he immediately not only gave me assurances that he would intervene with your 3rd party vendor True Value in Crystal River to not charge us additional but he even gave me his cell phone number so I could contact him directly if we had issues at the drop off. He showed great concern and prioritized my husband's safety which gave such relief. I was in constant contact with Tiffany in Ocala the Uhaul storage location to coordinate his arrival to unload in Ocala. She was always empathetic to my stress and to our situation. She not only was so cooperative with our constant changes, but on the day my husband finally arrived in Ocala after unloading the truck with the help of great movers Busy Bee Moving that Uhaul recommended on Moving.com, he was ready to drive the truck to the original drop off location an hour away in Crystal River BUT, he suddenly had a collapse in his strength and while in the office with Tiffany telling her he felt like he was going to faint. She immediately said. "You cannot drive the truck to Crystal River, it was too dangerous". She assured us not to worry about paying and additional $900 for dropping off at Ocala, she would make sure he could leave the truck and dolly there with no additional charges. I was able to pick him up and he was able to recover after much needed rest and good meals. THANK GOD FOR TIFFANY AND MATHEW, otherwise I may have been widowed through all of this. I am so grateful to both of them. Uhaul needs more exemplary employees like them. I also received great service from Kathy at 215 829 -0667, in Philadelphia at your registered reservation center who intervened on our behalf after I called upset about the treatment my was getting at the Philadelphia pick up location. She was also amazing. They all showed great empathy and helped us survive the most horrific move of our lives. We are now happily in Florida and grateful to be back together as we move forward with the next chapter of our lives. THANK YOU TIFFANY, MATHEW AND KATHY FOR A JOB WELL DONE!

BERNARDO L. 
Rating:
3.0

Customer service 10 on a 10 scale!

KASEY N. 
Rating:
5.0

Everything was good I should not change anything

REGINO R. 
Rating:
5.0

No recommendations. Very efficient.

JULIAN G. 
Rating:
4.0

It was ready to go and convenient for me when i needed it thanks again

ROMONA D. 
Rating:
3.0

Provide gate number on the documents given at the time of rental.

KANTRELL B. 
Rating:
5.0

Very good experience overall! Truck was so easy to use. Would recommend. All personnel that I dealt with were great!

KATHLEEN M. 
Rating:
4.0

Tell the employee to wear a mask. I stayed as far away from her as I could.

Alan R. 
Rating:
5.0

Absolutely 100% awesome job

christopher G. 
Rating:
5.0

Always have excellent service at this location

Sharon T. 
Rating:
4.0

I think just take down the barriers now so customers can walk up to the main counter. I think its safe enough now to do that.

VERDA T. 
Rating:
5.0

The lady at your counter was very competent. This was the fastest transaction that I have ever done with UHaul. We were out the door in a few minutes.

JORGE A. 
Rating:
5.0

Tiffany and Amanda were very helpful and courteous. Top notch all the way!

Robert A. 
Rating:
4.0

A little hard to get to due to location, but it was a large, clean, well-stocked facility and the staff was efficient and pleasant.

Jo J. 
Rating:
1.0

Better and friendlier customer service. Keep in mind that for some people it might be the FIRST or SECOND time renting a truck. The personnel in that office acted like they expected the customer to be aware and know everything. I lost my key to the truck late at night and they never offered me an insurance for lost keys or anything. I had to call customer service which took forever to answer, after more than 30 minutes on the phone waiting, they told me to call roadside assistance (the only part of uhaul that was not that traumatic) and they gave me a price of $200 to make a copy of the key because it was not covered by the insurance they decided for me in the office (I was not informed about the other insurance options). Moreover, I ended up having to delay the return of the vehicle for the following day and couldn't move in until the following day, making me miss a day from work and having to pay an extra day + insurance + taxes. It is already stressful enough to be moving, but getting more stress from this company represented a huge burden for me and my wife. I highly doubt using Uhaul services ever again. There are a lot of areas that need improvement.

JOSE H. 
Rating:
4.0

I have rented the 26 ft. Truck from your location a couple times a week , about every week for the last two months. I have rented U-Haul, hundreds of times in my life. Today was the first time I feel that your employee , Mrs. Lopez took advantage of my kindness,my intelligence .I have never brought a truck back dirty nor low on fuel . The truck was parked on an incline while she was checking me in . She proceeded to tell me the fuel was low and she was going to charge me to fill it . I asked her to move truck to level spot in lot. The fuel was right on point . No more ,no less . She still charged me for fuel. I thought about calling my bank and disputing the charges. I refuse to step down to her level. This instance Mrs. Lopez started probably cost this location multiple more rentals over 2 gallons of gas . Hopefully she doesn't act this way to other customers. I am going to now review all my transactions she processed on my rentals to see if this is a common act . Knowing that I never get receipts at that moment. I gave the emailed . I will be contacting the police if this is the situation. Maybe I will only rent truck's on days Mrs. Stanley is working . Thank you for your time , Richard McCurdy

Richard M. 
No reviews have been submitted for this location.

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