Customer Reviews for U-Haul Moving & Storage of Ocala

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ocala

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

BERNARDO L.
Rating:

The manager at the Ocala location named Tiffany was outstanding and so was Mathew Johnson AFM 833006 Route, from Crystal River! They both went above and beyond and salvaged a horrible experience with Uhaul thanks to the horrific service we got leaving Philadelphia. My husband was snowed in due the massive snow storm in Philadelphia and exhausted from the ongoing turmoil of the storm and the challenges with the move. We made our reservation originally to drop off in Crystal River, due to all the domino effects of the change of plans due to the unexpected snow storm we not only ended up with the truck and dolly for additional days but our drop off location needed to be in Ocala where we also had reserved a 10 x 30 temp controlled storage unit to unload. I called Mathew with my concern for my husband's safety leaving Philly on 3 sleepless nights due to the problems caused my the storm and having to do a straight haul cross country to Florida in a mad rush because he was worried about not only paying the additional days stuck in Philly but also more days if he overnighted on route to Florida. I felt anguish as a wife that his life was in danger on already hazardous roads due to black ice and a lack of sleep. I asked Mathew to please help with the additional charges for the truck and dolly and to give him time without more charges to sleep on the way. Mathew was amazing and he immediately not only gave me assurances that he would intervene with your 3rd party vendor True Value in Crystal River to not charge us additional but he even gave me his cell phone number so I could contact him directly if we had issues at the drop off. He showed great concern and prioritized my husband's safety which gave such relief. I was in constant contact with Tiffany in Ocala the Uhaul storage location to coordinate his arrival to unload in Ocala. She was always empathetic to my stress and to our situation. She not only was so cooperative with our constant changes, but on the day my husband finally arrived in Ocala after unloading the truck with the help of great movers Busy Bee Moving that Uhaul recommended on Moving.com, he was ready to drive the truck to the original drop off location an hour away in Crystal River BUT, he suddenly had a collapse in his strength and while in the office with Tiffany telling her he felt like he was going to faint. She immediately said. "You cannot drive the truck to Crystal River, it was too dangerous". She assured us not to worry about paying and additional $900 for dropping off at Ocala, she would make sure he could leave the truck and dolly there with no additional charges. I was able to pick him up and he was able to recover after much needed rest and good meals. THANK GOD FOR TIFFANY AND MATHEW, otherwise I may have been widowed through all of this. I am so grateful to both of them. Uhaul needs more exemplary employees like them. I also received great service from Kathy at 215 829 -0667, in Philadelphia at your registered reservation center who intervened on our behalf after I called upset about the treatment my was getting at the Philadelphia pick up location. She was also amazing. They all showed great empathy and helped us survive the most horrific move of our lives. We are now happily in Florida and grateful to be back together as we move forward with the next chapter of our lives. THANK YOU TIFFANY, MATHEW AND KATHY FOR A JOB WELL DONE!

Cynthia H.
Rating:

Customer did not leave a comment.

Affordable Auto Glass J. | Overall Experience |
Rating:

The girls were always on their game and I never felt like they didn't want to be there. They were always very engaging and friendly. Second time renting there and will be back again if needed. Keep up the great work.

Phillip H. | First Impressions |
Rating:

Customer did not leave a comment.

LAURA K.
Rating:

Customer did not leave a comment.

KASEY N.
Rating:

Customer service 10 on a 10 scale!

REGINO R.
Rating:

Everything was good I should not change anything

Barbara F. | Overall Experience |
Rating:

You need extra staff. Having 1 person in the office was my only concern. The phone rang 8 times as I waited for the staff member to get back in the office from helping another patron in the parking lot

TIFFANY J.
Rating:

Customer did not leave a comment.

GREGORY P.
Rating:

Customer did not leave a comment.

ROBERT P.
Rating:

Customer did not leave a comment.

Torsha O. | First Impressions |
Rating:

Tiffany Stanley really made this move experience quick and easy . Thank you so much.

JULIAN G.
Rating:

No recommendations. Very efficient.

ROMONA D.
Rating:

It was ready to go and convenient for me when i needed it thanks again

Iptihal A.
Rating:

Customer did not leave a comment.

RAYMOND K.
Rating:

Customer did not leave a comment.

ROBERT D. | Overall Experience |
Rating:

Tiffany at the State Road 200 location was very friendly and courteous and very helpful she did an excellent job couldn't ask for better customer service she was amazing

KANTRELL B.
Rating:

Provide gate number on the documents given at the time of rental.

Kareem B.
Rating:

Customer did not leave a comment.

ELLIOTT M.
Rating:

Customer did not leave a comment.

VINCENT F.
Rating:

Customer did not leave a comment.

KATHLEEN M.
Rating:

Very good experience overall! Truck was so easy to use. Would recommend. All personnel that I dealt with were great!

Alan R.
Rating:

Tell the employee to wear a mask. I stayed as far away from her as I could.

Troy N.
Rating:

Customer did not leave a comment.

JOANNA P. | Overall Experience |
Rating:

Customer did not leave a comment.

christopher G.
Rating:

Absolutely 100% awesome job

Mark W.
Rating:

Customer did not leave a comment.

MARY B.
Rating:

Customer did not leave a comment.

Sharon T.
Rating:

Always have excellent service at this location

JAMES G.
Rating:

Customer did not leave a comment.

Ryan M. | Overall Experience |
Rating:

The best thing about my experience was Tiffany Stanley. From the first day I moved in she made me feel right at home. She was always there to greet me with a smile and would ask how she could help. I'm very grateful for her exceptional customer service. Sincerely, Ryan McFarland

HAROLD G. | Overall Experience |
Rating:

Price could be better

Norma B.
Rating:

Customer did not leave a comment.

Stacie H.
Rating:

Customer did not leave a comment.

Paul G.
Rating:

Customer did not leave a comment.

MAURICE L.
Rating:

Customer did not leave a comment.

VERDA T.
Rating:

I think just take down the barriers now so customers can walk up to the main counter. I think its safe enough now to do that.

GARFIELD T. | First Impressions |
Rating:

Excellent service with a friendly atmosphere.

danielle D.
Rating:

Customer did not leave a comment.

JORGE A.
Rating:

The lady at your counter was very competent. This was the fastest transaction that I have ever done with UHaul. We were out the door in a few minutes.

Gregory S.
Rating:

Customer did not leave a comment.

DANIEL L.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Tiffany and Amanda were very helpful and courteous. Top notch all the way!

Jo J.
Rating:

A little hard to get to due to location, but it was a large, clean, well-stocked facility and the staff was efficient and pleasant.

DAVID I.
Rating:

Customer did not leave a comment.

Venerando V.
Rating:

Customer did not leave a comment.

JOSE H.
Rating:

Better and friendlier customer service. Keep in mind that for some people it might be the FIRST or SECOND time renting a truck. The personnel in that office acted like they expected the customer to be aware and know everything. I lost my key to the truck late at night and they never offered me an insurance for lost keys or anything. I had to call customer service which took forever to answer, after more than 30 minutes on the phone waiting, they told me to call roadside assistance (the only part of uhaul that was not that traumatic) and they gave me a price of $200 to make a copy of the key because it was not covered by the insurance they decided for me in the office (I was not informed about the other insurance options). Moreover, I ended up having to delay the return of the vehicle for the following day and couldn't move in until the following day, making me miss a day from work and having to pay an extra day + insurance + taxes. It is already stressful enough to be moving, but getting more stress from this company represented a huge burden for me and my wife. I highly doubt using Uhaul services ever again. There are a lot of areas that need improvement.

Franklin B.
Rating:

Customer did not leave a comment.

Richard M.
Rating:

I have rented the 26 ft. Truck from your location a couple times a week , about every week for the last two months. I have rented U-Haul, hundreds of times in my life. Today was the first time I feel that your employee , Mrs. Lopez took advantage of my kindness,my intelligence .I have never brought a truck back dirty nor low on fuel . The truck was parked on an incline while she was checking me in . She proceeded to tell me the fuel was low and she was going to charge me to fill it . I asked her to move truck to level spot in lot. The fuel was right on point . No more ,no less . She still charged me for fuel. I thought about calling my bank and disputing the charges. I refuse to step down to her level. This instance Mrs. Lopez started probably cost this location multiple more rentals over 2 gallons of gas . Hopefully she doesn't act this way to other customers. I am going to now review all my transactions she processed on my rentals to see if this is a common act . Knowing that I never get receipts at that moment. I gave the emailed . I will be contacting the police if this is the situation. Maybe I will only rent truck's on days Mrs. Stanley is working . Thank you for your time , Richard McCurdy

marquita h. | Overall Experience |
Rating:

Customer did not leave a comment.

HOWARD L.
Rating:

Customer did not leave a comment.

Barbara F. | First Impressions |
Rating:

Customer did not leave a comment.

jamiyu a. | Overall Experience |
Rating:

I could not have received better service ! Thank You.

john h. | Overall Experience |
Rating:

Customer did not leave a comment.

Michelle D. | Overall Experience |
Rating:

Customer did not leave a comment.

KATIRIA R. | First Impressions |
Rating:

Customer did not leave a comment.

Heather S.
Rating:

Customer did not leave a comment.

Alice Z.
Rating:

Tiffany the manager is great and never have a problem at this location!

jamiyu a. | First Impressions |
Rating:

It was a very enlightening experience, Ms. Stanley was engaging, informative and concise, in explaining the procedural issues regarding moving in, out and payment obligations. Thank you. Jamiyu Amuwo

chari T.
Rating:

I moved in to a unit and we were having trouble with the elevator. Tiffany came to the rescue!! Tiffany was wonderful!!!!!!! She was so helpful and accomodating. I really appreciate all her help! AMAZING customer service!!!! 10 stars to Tiffany!!!!!!!!!!!

MARK G.
Rating:

You need to explain to customers how the Tow/Haul system works. I had issues with it going through the mountains of WVa and had to call Roadside Service.

EDWARD K.
Rating:

Great customer service...prompt and attentive employee (can't recall her name) but she got me squared away and out the door very quickly !

Dan R. | Overall Experience |
Rating:

Convenient, climate controlled and accessible. :-)

Vance P.
Rating:

Take the time and effort to solve the customers problem ie the pads I never received and got charged for

Arthur B. | Online Move In |
Rating:

Great service,hope I'm spelling this correctly. Nikki was awesome. Art B

jordan f. | First Impressions |
Rating:

Customer did not leave a comment.

Colton F.
Rating:

Customer did not leave a comment.

KELLY P.
Rating:

Customer did not leave a comment.

THOMAS M.
Rating:

Customer did not leave a comment.

James A.
Rating:

When the person in the office showed up, her first comment was what do you want? I said to return a truck and tried to present the paperwork and the gas receipt to show I filled up the truck and all she said was I need the key and walked away to another person in the parking lot. I didn't know if I had to sign anything or not so I had to follow her to the other person and ask is that it? She just said yes and turned away. No thank you or any real involvement with me. Did not inspect the vehicle or anything.

Nancy D.
Rating:

The lady working that day was very professional and treated us with respect. Prob video exceptional customer service.

Johnny C.
Rating:

Customer did not leave a comment.

Cloris W.
Rating:

Girl in office was very helpful

Eileen M.
Rating:

Customer did not leave a comment.

Barbara G.
Rating:

Customer did not leave a comment.

Darren W.
Rating:

Big facility for just one person to manage the desk and the yard/requests. It's a little hard to find and get to if you don't know your way around Ocala (due to train tracks and overpass)

Thomas S. | First Impressions |
Rating:

The staff is very helpful and polite

Harry P.
Rating:

Customer did not leave a comment.

william S.
Rating:

Customer did not leave a comment.

Patricia J.
Rating:

Customer did not leave a comment.

Affordable Auto Glass J. | First Impressions |
Rating:

Tiffany and the other girl (didn't catch her name) were very engaging and very efficient from the moment I walked in. Great interaction.

ARTHUR T.
Rating:

Customer did not leave a comment.

Barbara G.
Rating:

Customer did not leave a comment.

James K.
Rating:

Customer did not leave a comment.

Kimberly H.
Rating:

I have used this location several times before and they have been great to deal with. I tried online pick-up, and the process seemed burdensome but I was already in, and you still had to check-in, I believe it was easier to order on line and check-in in person. All employees, were very friendly and helpful.

James H.
Rating:

Customer did not leave a comment.

Tom S.
Rating:

Customer did not leave a comment.

Amy M.
Rating:

Customer did not leave a comment.

Jason D.
Rating:

Checkin process speedy and efficient. Very friendly and helpful.

Megan P.
Rating:

Customer did not leave a comment.

Danny S.
Rating:

Customer did not leave a comment.

Cassandra W.
Rating:

Very nice company to work with. Friendly and helpful.

susan S.
Rating:

Customer did not leave a comment.

Shannon C.
Rating:

Dropped off after hours

randell S.
Rating:

Customer did not leave a comment.

John B.
Rating:

Great CSR. And all employees were friendly n warm. And patience with Elderly Customers.

Corean W. | First Impressions |
Rating:

Customer did not leave a comment.

C W M.
Rating:

I ordered 20 blankets and after picking up trailer and driving home I discovered have the 10 blankets were missing. Had to return back to pickup location to obtain blankets. Second issue I had was I prepaid fir 2 days and presigned in to save time at sign in. But when I arrived I was told that company policy is NOT to hold trailer that paid in advance. If I don't show by time I filled out online you can rent to someone else. This does not make sense to me. I paid in advance for 2 days and it should be reserved for me for 2 days. CW Macomber

Sooraj P.
Rating:

Overall good

Jennifer S.
Rating:

This part of the experience has been so far the only pleasant customer service experience.

sherryl H.
Rating:

Customer did not leave a comment.

Alice Z.
Rating:

It's was a great experience! Rented the truck for only a day, so I thought! One thing after another went wrong (not with the truck) the move itself was more than anticipated and I needed the truck longer, each day brought a new snag and through it all Tiffany was phenomenal! I reached out to her and she answered quickly and helped make an awful experience a great one! Tiffany and the staff at this U-Hsul location are awesome when my friend moves to the panhandle later this year we will DEFINITELY be using this location for the next 2-3 rentals we will need, with Tiffany Stanley you are in great hands and she will always be there to help you! I cannot thank her enough for making the move from one really messed up storage unit to the new unit, she helped so much and although we needed the truck longer than originally needed we were not made to feel that we were a poor customer but quite the opposite! This was another fantastic customer experience thanks to Tiffany Stanley and her staff at this location! I highly recommend this location, you will not be disappointed! Tiffany is a real blessing, instead of feeling lost I felt I really had someone on my side! Best customer service ever! Professional, courteous, helpful, friendly and upbeat! Very satisfied customer with my experience at U-Haul thanks to a Tiffany and her staff!!!

niall C.
Rating:

The valve stem on one of the tires was leaking resulting in a flat and damaged tire which delayed our journey midway by 3 hours.

Jeremy G.
Rating:

This location is difficult to get into and the personal didn't act like they wanted to take the trailer. She did, but it was obvious that it was inconvenient.

Joshua B.
Rating:

Customer did not leave a comment.

Sharon L.
Rating:

The person checking me in was very friendly (the manager).I had rented 2 trucks on 2 different days, and the person I returned the truck to on 9/21/2020 was not friendly- she barely acknowledged me. She did her job- and said goodbye after I said goodbye- but otherwise she only told me my total amount. (No "hello" or "how was everything", etc)

Linda C. | First Impressions |
Rating:

Tiffany was helpful, pleasant, professional and informative. She made me feel welcome and important.

Pamela M.
Rating:

Very clean and well maintained facility and equipment. Staff is very helpful.

Katie D.
Rating:

Customer did not leave a comment.

rachel W.
Rating:

Amanda was great. Efficient and professional.

Stephen W.
Rating:

Customer did not leave a comment.

ingrid B.
Rating:

Customer did not leave a comment.

Richard G.
Rating:

Great experience, as usual. Reservation was accurate, and the ladies in the store were both really helpful. I was greeted and assisted cheerfully even when I returned my trailer within 5 minutes of closing time:)

Eduardo C.
Rating:

Customer did not leave a comment.

JACK G.
Rating:

Customer did not leave a comment.

JACK G.
Rating:

Customer did not leave a comment.

alexandar F.
Rating:

Customer did not leave a comment.

MARGARET s. | First Impressions |
Rating:

Tiffany Stanely & team are excellent.

DOLORES B.
Rating:

Nicky was great without her my reservation would have never gotten straightened out correct.

LOUIS G.
Rating:

Gave me the wrong trailer after i specified i needed 6 foot wide i didnt even used it drove 3 hours just to come back empty-handed then the lady at the counter wasnt trying to help so i had to go off on her since she wanted to give me attitude this place is shitty dont go there

Eileen R.
Rating:

Service in the office for pick up and return, very professional and efficient . Made my move very easy

LYNN V. | First Impressions |
Rating:

Amanda is Superwoman. Thank you!

Jennifer T.
Rating:

The young lady was very nice and took care of everything!

Alice Z.
Rating:

Tiffany was very friendly, efficient, and helpful! Tiffany made the experience of renting a truck for my needs a great and easy one! Very excellent employee and a great asset to the U-Haul company! I will be needing a larger truck next time to complete the move from storage to another location and I definitely will return to this location in Ocala!

Kimberly V.
Rating:

Very easy and smooth transaction! We will definitely use this facility in the future.

Lauren W. | First Impressions |
Rating:

Tiffany was very helpful and customer service oriented.

JOSHUA D. | First Impressions |
Rating:

Tiffany was helpful and informative. Very pleased with the customer service and options available to me at UHAUL in Ocala.

Darlene G. | Overall Experience |
Rating:

The two women in the office when I checked out had absolutely no personality and seemed put out when I arrived. There was no 'welcome ' or 'Good Afternoon ' just a very monotone mumble of 'can I help you'

JOHN G. | Overall Experience |
Rating:

The staff at this location US Hwy 441/ SR 40, was the best I've ever had with regards to other experiences with other locations. They were very helpful,professional and friendly..

BRENDA J. | Overall Experience |
Rating:

The Store Manager was AWESOME! I can recall her name, but her picture is in the website for the store. She really seemed to care about my moving and storage needs. She was very knowledgeable as well!

RICKY L. | First Impressions |
Rating:

Customer did not leave a comment.

Mark I. | First Impressions |
Rating:

I was given a storage unit thinking I could backup to it. They did not tell me I would have to carry everything inside and down an isle.

Marvin C. | Overall Experience |
Rating:

Customer did not leave a comment.

Affordable Auto Glass J. | Overall Experience |
Rating:

Every interaction I had with any employee on any given day was a pleasant experience. Everyone was always helpful and engaging . All employees were always very professional. Will definitely rent here again if needed.

Shannon H. | First Impressions |
Rating:

Customer did not leave a comment.

Jose T. | First Impressions |
Rating:

Todo estuvo como yo esperaba muy buen servicio al cliente y todo muy limpio.Gracias por toda la ayuda estoy muy satisfecho.

David H. | Overall Experience |
Rating:

Customer did not leave a comment.

Marvin C. | First Impressions |
Rating:

Great services!!!

Randy C. | Overall Experience |
Rating:

Great place. Staff was always professional, kind and helpful. Highly recommend this business.

Mary F. | Overall Experience |
Rating:

Customer did not leave a comment.

MUNROE A. | Overall Experience |
Rating:

Customer did not leave a comment.

JAMES H. | First Impressions |
Rating:

Customer did not leave a comment.

Argentina J. | First Impressions |
Rating:

Tiffany keep up the great work you were amazing !!

Adirana S. | First Impressions |
Rating:

Customer did not leave a comment.

Rose T. | Overall Experience |
Rating:

That staff is always helpful and courteous, attending to my needs effectively and efficiently. If I need storage or rental needs again this is the first establishment I will call

Laurel C. | First Impressions |
Rating:

Customer did not leave a comment.

Jessica P. | Overall Experience |
Rating:

We had a crazy move and had to have our household items unloaded from a semi into the unit. The staff were so helpful and friendly. This location gets a 10!

Tiffany S. | Overall Experience |
Rating:

Customer did not leave a comment.

Rafael A. | Overall Experience |
Rating:

Customer did not leave a comment.

Dwan R. | Overall Experience |
Rating:

Prices were too high

Sandra c. | Overall Experience |
Rating:

Keep up the hood work.

jeffery h. | Overall Experience |
Rating:

Excellent service by Manager Tiffany and staff.

virginia c. | Overall Experience |
Rating:

Rats got in my storage and messed up my stuff

LARRY R. | Overall Experience |
Rating:

Customer did not leave a comment.

Lourdes W. | Overall Experience |
Rating:

Customer did not leave a comment.

ALAN L. | First Impressions |
Rating:

Manager/receptionist is the best. She was friendly and helpful.

Barbara S. | First Impressions |
Rating:

Very clean, friendly and helpful staff. Thank you!

Sandra c. | First Impressions |
Rating:

Keep up the good work. I'm a continuing customer

WAGDI F. | Overall Experience |
Rating:

Customer did not leave a comment.

BEVERLY H. | Overall Experience |
Rating:

On occasion the unit was not as cool as expected.

John P. | Overall Experience |
Rating:

Perfect storage. Clean & convenient. Great staff.

Virginia M. | Overall Experience |
Rating:

The best customer service ever ! Tiffany went out of her way to to make this an great experience! She is Friendly, informed , Knowledgable , full if energy Willing to help ! thanks Tiffany

ROBERT C. | Overall Experience |
Rating:

I had this unit for 5 years not bad at all

Virginia M. | First Impressions |
Rating:

Great customers service! Tiffany was very helpful Informing and very Nice ! Thanks Tiffany for the great Experience!

DAWN M. | Overall Experience |
Rating:

Always smiling

James C. | Overall Experience |
Rating:

very pleased

Cheryl L. | Overall Experience |
Rating:

Ms Tiffany and the staff are exemplary representatives for U-Haul. They are friendly, helpful, efficient and most importantly caring. This is the BEST location I have ever used.

Rebecca A. | Overall Experience |
Rating:

Staff very friendly and helpful.

Emely M. | Overall Experience |
Rating:

I really appreciate all the help that I received thank you Emely

Dawn B. | First Impressions |
Rating:

The representative was knowledgeable, very helpful, and personable! It was much appreciated! The unit is very clean.

George L. | First Impressions |
Rating:

The staff was extremely courteous and helpful in choosing the proper storage area we needed. I am going to pass this on to all of our friends.

Edwin G. | Overall Experience |
Rating:

I actually moved out on 13 November here it is almost 2 weeks later and I get charge for something where I moved out from the storageThe whole experience with U Haul has been a joke

Cheryl L. | First Impressions |
Rating:

Tiffany is an excellent representative of U-Haul. She made my move in flawless.

giselle t. | First Impressions |
Rating:

Nicole was very friendly, helpful, and professional.

CARLOS P. | Overall Experience |
Rating:

Great people, great service

virginia c. | First Impressions |
Rating:

The Young Lady Was Awesome.

Barbara B. | First Impressions |
Rating:

Keeping the dead animals in the storage unit

Randy C. | First Impressions |
Rating:

It was a great experience.. the equipment was top notch. Personnel were professional.

Jacquelina K. | Overall Experience |
Rating:

well kept

Denise R. | Overall Experience |
Rating:

Very clean, convenient facility.

Denise R. | First Impressions |
Rating:

Staff were friendly, efficient and informative. Melissa was great!

Joseph S. | Overall Experience |
Rating:

Excellent experience as I have always had with uhaul.

CARLOS P. | First Impressions |
Rating:

Excellent service.

jacklyn g. | Overall Experience |
Rating:

service was great and i would recommend using this for storage

annamarie C. | First Impressions |
Rating:

I loved ms Wentworth she was really nice and helpful

Joseph S. | First Impressions |
Rating:

The young woman who helped me move in was exemplary, one of the best customer service experiences I have ever had. I highly recommend Uhaul for transport and storage as my past use shows.

Jesse Z. | Overall Experience |
Rating:

The staff here was always pleasant and reasonable. They are consistently easy to work with.

Heinz S. | Overall Experience |
Rating:

It was great no problem And Folks were 👍

Henry C. | Overall Experience |
Rating:

No problems

James G. | First Impressions |
Rating:

The service and help with renting a space to store my boat was excellent. I just hope moving forward the area is secure and I am not blocked from bringing or removing my boat when needed. Added camera

kenneth j. | First Impressions |
Rating:

You’ve got the right person in Melissa running this facility! Cherish her! She is the epitome of a valuable employee! Great customer service!

pinero w. | First Impressions |
Rating:

Management was courteous and very professional and friendly. Service was above what we expected and the facility is neat.

Tiffany S. | Overall Experience |
Rating:

Excellent choice!

Heinz S. | First Impressions |
Rating:

Everything went smoothly and manager Was Professional No Problem!

Donald T. | Overall Experience |
Rating:

Great service , reasonable cost for your service, thank you.

JEFF I. | First Impressions |
Rating:

Prompt, courteous service - recommend without hesitation.

denise f. | First Impressions |
Rating:

First I was suprised that they listed the truck as 3/4 full when it actually was 1/2. But to then chargenme 1.62 for 3 miles over when I did not know there was mileage is crazy.

cherrie d. | Overall Experience |
Rating:

Everyone was very professional and met all of my needs.

kathy g. | First Impressions |
Rating:

The service was excellent, however the truck had a few problems. The brakes were squealing and break lights did not work

rebekah c. | Overall Experience |
Rating:

I would definitely use this storage facility again. The property was well maintained, the office hours were convenient, and all the customer service representatives were friendly and knowledgeable.

Donna M. | Overall Experience |
Rating:

I thought U-Haup was safe, clean, and friendly. I would recommend it to everyone.

Joseph Z. | First Impressions |
Rating:

Tiffany was great! Very courteous and professional!

TIMOTHY W. | Overall Experience |
Rating:

Everything went smooth. All personnel was helpful and professional.

Jacquelina K. | First Impressions |
Rating:

went in for a storage space, received a special, sales agent Nikki was fast, friendly and courteous. She assessed my need and I was on my way. Thanks again Nikki Mrs. Jackie

CURTIS P. | Overall Experience |
Rating:

best people the mgr was outstanding and very helpful.

DANNY B. | Overall Experience |
Rating:

The place was great everybody was very nice I thank you for everything

Shannon R. | Overall Experience |
Rating:

Great experience with UHAUL and Storage

Modesto G. | First Impressions |
Rating:

Y love the way the associates treat costumers. God bless you all.

KATHY M. | Overall Experience |
Rating:

I’ve rented storage on 3 separate occasions at this facility and always been satisfied with my experience.

Jim B. | First Impressions |
Rating:

Very good place. Melissa is a very good person and will do whatever she can to help a person out. Excellent place to do business.

CURTIS P. | First Impressions |
Rating:

great job the young lady in charge was so nice, glad we got this unit.

Elisha S. | Overall Experience |
Rating:

Very professional staff

christina r. | First Impressions |
Rating:

Great customer service. Just don't like all the additional fees and costs for certain storage options

William L. | Reservation |
Rating:

Very easy return of a trailer. Was in and out in 10 minutes.

Dontrelle L. | Overall Experience |
Rating:

great facility!!!! great staff!!!!

James G. | Overall Experience |
Rating:

Excellent staff!

Mara W. | Reservation |
Rating:

Staff was so friendly and accommodating. Made sure we had a truck by going and picking one up for us so it would be available. They went above and beyond to help us. I highly recommend them!

Cheryl T. | Overall Experience |
Rating:

Fabulous, wouldn’t change a thing. Never had to use storage before but I was happy with it.

Lucy S. | Overall Experience |
Rating:

Fantastic storage facility.

David W. | Overall Experience |
Rating:

Great staff, happy and very helpful

Shannon R. | Reservation |
Rating:

They were quick and professional. Would recommend and use again!

Douglas K. | Reservation |
Rating:

one way rental, equipment performed without any issues and employees were helpful on both ends.

PATRICIA R. | Overall Experience |
Rating:

The u haul was all the above and kept you inform if you forgot to lock your unit at times! thanks for the years!

Vicki Y. | Overall Experience |
Rating:

New carts are needed and they have maybe been ordered. I don't know. 3 out of the 4 I had access to were useable. Very nice and helpful representatives at front desk.

Raymond J. | Reservation |
Rating:

Check in was easy and everyone was very accommodating.

PAUL O. | Overall Experience |
Rating:

The staff was friendly, and where they were not helpful was not their doing, but instead Uhaul's policy of not prorating rent after monthly billing. Having to pay a full month for 3 days is asinine.

MARY B. | Overall Experience |
Rating:

Wonderful staff

maureen r. | Overall Experience |
Rating:

the absolute worse company I have ever dealt with the left hand doesn''t know what the right hand is doing So disorganized it is impossible to explain

phyllis M. | Overall Experience |
Rating:

Great service!

Maria D. | Overall Experience |
Rating:

Thanks

ROBERT W. | Overall Experience |
Rating:

It all worked well!

No reviews have been submitted for this location.

Back
To Top