Customer Reviews for U-Haul Moving & Storage of Olathe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Olathe

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Albert S. on

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Maggie M. on

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The staff at this location is GREAT!!! I ONLY use this U HAUL location in the KC area! Efficient, clean dependable trucks!

Terence T. on

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Charles T. on

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George J. on

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I did the automated experience which wasn't terribly automated. The location is crowded, hard to even find parking and then the mobile app pointed me to a van that was blocked in by another van, so I had to go in to have them move it. The key was at the counter anyway, so I'm not sure how much time the automated options really even helped. Additionally, I ordered 6 furniture pads which were not provided. I noticed this once it was too late to correct it, but I did note to the guy who checked it out when I returned the vehicle (because he was looking for the pads). I told him they were never given to me. They still charged me! Just a messy, disorganized location (KCK center is much better), and they will charge you whether they provide you what you asked for or not.

Christopher H. on

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Carin L. on

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For trailer rental, it would be helpful when reserving online, to have the hook up and check out available outside with the employees having handheld computers to accomodate. Going inside to let them know you are there, go outside to get the trailer hooked up, going back inside to get the contract means you need to wait in very long lines each time. They employees are awesome, but this process it awkward and takes a LONG time.

Christine G. on

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James H. on

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Michael B. on

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Had reservation for a 26ft truck just 20 blocks just down the road. I am disabled and had 6 people coming the next day to move me. I was called THE EVENING BEFORE and told the closest one was in Missouri almost 15 miles from my house because the truck I was supposed to get didn't get their SHIT uploaded in a timely manner. It was like pulling teeth to even get someone to look in a location closer to me. Then all of a sudden the had one in Olathe.... I didn't have a problem with this specific U Haul location.... What I have a problem with us CUSTOMER SERVICE! When a truck has been reserved, you have a confirmation number, and a representative tells you IT WILL BE THERE, Then I expect just that... NO LESS! I witnessed at least 3 people ahead of me when I got to puck mine up having problems, with added fees, Quotes over the phone was WAY OFF according to what I was overhearing..... If you don't have a Particular truck that it supposed to be there.. YOU NEED TO PROVIDE THE TRUCK TO THAT DESTINATION..... NOT TELLING THE RENTER THAT THEY HAVE TO GO GET THEIR OWN....

Diana S. on

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The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Orestes V. on

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Shelley P. on

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garrett C. on

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Mark Z. on

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robert S. on

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Simplify the after hours return process.

Joseph B. on

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David V. on

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GREGORY G. on

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Albert S. on

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Allen R. on

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Nothing, very personable & great customer service

Ryan P. on

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Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

CONNIE L. on

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Checkout guy super nice.

ash S. on

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GREAT CUSTOMER SERVICE AND EXCELLENT CONDITION OF THE VEHICLE. BOTH checkin and checkouts were fast, seamless and without hassle. Amazing mobile technology that made everything painless and like a breeze! Kudos!!!

Kortney B. on

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Scott G. on

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Ray L. on

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Vehicle was old. It did run good just would liked a newer vehicle like my previous last week vehicle I rented from your company. All in all I have to say I have been renting from this location and it is great with customer service checking in and out. Even was friendly with my dog that I brought with me. Thank you Uhaul.

michelle A. on

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The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

Jehad A. on

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As soon as I pulled up into the lot, the guy came up to me with a hand held device and completed the return in 2 min. He emailed me the final receipt and were on my way. Very pleasant and quick!

Ronita M. on

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Lois K. on

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Cheryl L. on

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Marilyn K. on

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The customer service on the pickup day was excellent and very helpful!!! However on my actual moving day (a couple of days later), I found the interior of the cargo compartment of the truck was flooded.. It was difficult and time-consuming to get a replacement truck.

James M. on

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The lot is very busy, there is no room for customer parking and the signs marking "return" route lead you to a dead-end blocked by additional trailers. You have to fill out the same paperwork you've already completed online AND provide 3 phone numbers. It's 2019, no one has a landline anymore and some of us work from our cell numbers. That's a silly mandatory field.

Barbara B. on

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Your truck return via online needs drastic improvement. It was very frustrating. I tried to call customer service for help with my return at 7pm. I was on hold (ignore) for 53 minutes. I finally hung up and called the store the following morning to make sure they processed my return. The location was great and accommodating.... The customer service not so much.

MICHAEL B. on

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great experience had no problems and happy with your staff

Merrie Lynn A. on

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We waited for an hour in line to pick up our truck Saturday morning. There should have been more people at the counter to check customers in. I had a reservation and there should have been a separate line for customers with reservations.

Deborah A. on

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Location was fine, was charged an additional $133 for equipment that was not used or on the truck to be used. They can pull money from my bank account instantly but I have to wait 3-5 business days for a credit. Hopefully this doesn’t cause me to overdraft at the bank then pay fees there because I’m sure I can’t get that refunded.

robin C. on

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The guys were so pleasant!! And smiling so early in the morning!!

Rhonda C. on

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valencia b. on

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I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

Darcy M. on

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Fast and friendly service! Like the check in after hours— very convenient

EDGAR N. on

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Everything went well during the time I used this storage facility.

Stacy C. on

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Dale is a notch above! Keep him around!

Erin E. on

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Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Darcy M. on

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Very personable and helpful staff!! Use them every time there is a needed move.

Marc F. on

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Awesome staff, quick and responsive.

emilio m. on

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everything was good

bart p. on

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Friendly, clean and helpful.

Travis V. on

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Everyone was great to work with, there customer service is top notch!!!!

JAMES D. on

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This place is the best!!!!

Dennis W. on

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The unit was clean, and the staff are more than helpful. Thank you!

ELAINE B. on

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Always very nice and polite.

tim c. on

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The entire crew was very professional, and extremely helpful!!

Joseph E. on

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No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Stephanie C. on

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They are friendly and helpful at this location!

Angelia M. on

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Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

dean V. on

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Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V. on

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U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

lisa G. on

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The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

Jennie C. on

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Great can not complaint

ADA M. on

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Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

Victor V. on

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CELIA R. on

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Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

Michael K. on

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Good experience.

DEB G. on

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I've used this specific location for MANY years because of the amazing service.

Sarah S. on

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This is my favorite location. We have used them several times. Everyone is super nice and helpful.

michelle f. on

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Very convenient and easy access.

Debora K. on

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The only “problem” I encountered was the inability to end my contract using the online app.

herbert s. on

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Will come again. 😁😁.

joseph p. on

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The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

Jack R. on

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Thx

Martha S. on

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Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Jerry G. on

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Great staff. Efficient.

Doug D. on

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The staff went above and beyond to help me

tony k. on

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All good

susan h. on

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Average experience with my storage unit. Clean and location was good.

Timothy B. on

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Very efficient and helpful.

kristin b. on

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Great service. The nickel and diming is a bit annoying, but the people were great.

Judah P. on

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Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

alicia s. on

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Samuel H. on

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Great staff, great service, and prompt response to questions and needs. Highly recommended

Heather D. on

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Thanks!

Tracy B. on

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Nice

Aaron S. on

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Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Tom M. on

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There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

MICHAEL G. on

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All good