Customer Reviews for U-Haul Moving & Storage of Olathe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Olathe

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Beth K.
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Customer did not leave a comment.

carol M.
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Customer did not leave a comment.

Larry M.
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Jim O.
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Deborah R.
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Customer did not leave a comment.

Debra L.
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Very friendly and helpful staff

James T.
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Customer did not leave a comment.

Anna L.
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Customer did not leave a comment.

Barend V.
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Chris P.
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Christopher B.
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Dennis R.
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I frequent this location. The people have been wonderful so far. However, this cargo van I just rented for over a week looked like the inside of the van had not been cleaned since the van's first rental. Also, the "Change Engine Oil Soon" light came on during the trip. No big deal, but I forgot to tell the young lady at the desk when I dropped it off.

ALAN S.
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The truck was so dirty, dead bugs all over the place & so dusty, top to bottom.

chelsea R.
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Absolute horrible did not do a walk though upon pick up if the truck asked if they could do a walk through upon return guy snatched the keys off the counter and then resumed to snatch the papers from my husbands hands then yelled at us in front of other customers when we asked about the read over on the receipt in front of other customers with many misc cuss words being thrown around

Shawn D.
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Customer did not leave a comment.

Bradley S.
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Brenda L.
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Ronald C.
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Victoria M.
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EUGENE W.
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Thanks for excellence business.

JUDSON N.
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Customer did not leave a comment.

Jeffrey A.
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I was told there was 3/4 of a tank of fuel in the truck at pickup and I would be charged if it came back with less. Upon doing the review there was a 1/4 tank and I was told to do the review on line to show a different amount of fuel and take pictures to prove it. Dropped the truck off and showed over 3/4 of a tank since I filled it and the guy checking the truck said they would not refund for fuel. Went inside and the manager who approached me without a mask told me she would not refund fuel and I told her two people told me I would be charged for fuel if it wasn't filled to the amount I left and again she said she wasn't refunding and another employee told me I should of brought it back with the same amount of fuel. I told them I could still use it then I'll just take it back out. She informed me it's not in my name anymore. I asked for my receipt and left. Don't tell me you will charge me for not fueling the truck and then don't refund when it's over. You have done it before.

Russel G.
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Customer did not leave a comment.

Casey I.
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Nothing! Bailey Gadwood runs a tight ship!!

Maurice K.
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The entire process was seamless and quick. The staff was courteous, helpful, and made our moving day as easy as possible. I won't use any other moving company or equipment in the area.

Joseph S.
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Pick up and drop off was easy and quick.

Thomas R.
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The truck was worn out. Steering was terrible, the truck wandered all over the road. The battery died after 20 min of having emergency flashers on.

Daniel V.
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Parking is almost non-existent. Need more customer parking.

Mary C.
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Customer did not leave a comment.

Frank W.
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Customer did not leave a comment.

Brian R.
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Great work and thanks for being flexible!

Brian R.
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The person helping me at the front desk was great (I forget her name). U-Haul was reasonable and flexible with me when I advised that I might not have equipment back in time. Fortunately, it all ended up working out and I got the equipment back.

Arlin B.
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Thanks for making the process so smooth

HYE SUN L.
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Customer did not leave a comment.

Robert P.
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The pick up process wasn't great as the keys weren't there for the truck share process, so we needed to go inside. Once in there though, the process was simple and we were on our way in less than 5 minutes. Returning was a breeze.

Gregory J.
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Impossible to get in and out of the parking lot. Trucks were disorganized. None of the employees were wearing masks, which is required by stat mandates and it made me very nervous.

JOHN C.
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I rent from this location on a fairly frequent basis and have always been very happy with the service.

Sharon S.
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Customer did not leave a comment.

Charles C.
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Ronald H.
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Stefan T.
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The 2 young ladies that helped us were very friendly and professional. I believe Bailey was the young lady who checked us in. I didn't get the name of the employee when we returned the truck.

John C.
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I used to call the local UHaul number, set up a rental and go pick it up. This time I called the local number and spent 25 minutes on hold listening to commercials. Finally set up rental on an appliance dolly. Went and picked it up and brought it home. After I got home and ready to use it, I found there were NO belts in the rollers. Called the local number and spent another 15 minutes on hold listening to commercials. Finally got to explain the problem. Spent another 10 minutes on hold while the rep contacted the local office to be sure they had a replacement WITH belts. Drove another 20 minutes back to the store where the rep argued with me that my dolly DID have straps. Yes it did have straps; it did not have belts. Finally convinced her to bring another one up from the back where I showed her, and explained the difference between straps and belts. Drove another 20 minutes back home where my helpers were waiting, and finally got the job accomplished.

Mark P.
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Customer did not leave a comment.

Sara H.
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Super easy drop off - I returned the trailer a day early and was in and out in 5 minutes

Randy C.
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Customer did not leave a comment.

WILLIAM B.
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They are crowded into a spot that is too small for their volume of business.

Sean D.
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Customer did not leave a comment.

John N.
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This location delivered on every aspect of the rental that I requested. They were courteous and efficient in the check-in, and check-out, procedure. The vehicle was perfect for our usage - to pull a large U-Haul trailer for moving contents of a house over a distant move. Highly recommend this facility.

Michael B.
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Customer did not leave a comment.

Damte W.
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Overall excellent experience and fast service.

William G.
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Customer did not leave a comment.

Mark G.
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The crew at this location were insanely busy, but treated me with courtesy, respect, and kindness. Had a nice chat with one young man as he was hooking up the car trailer to my truck. Very personable, and even when something wasn't quite going right, kinda' fun. Good place, good folks. I've rented from this location before, and will continue to do so. They're my #1 choice.

Robert B.
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Customer did not leave a comment.

Joey B.
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Paul M.
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Bruce C.
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Bailey at the counter was excellent and very helpful and Dave in the lot was the same. 5 star folks and a 5 star rental.

Patrick M.
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Customer did not leave a comment.

Valerie B.
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David F.
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Spencer K.
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Rebecca M.
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Customer did not leave a comment.

Anteco C.
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The young lady was wearing a mask, the two men working was not, it was concerning that the truck had not been wiped down properly with COVID caution. If everyone walk into the store is wear a mask (customers) you think they will do the same.

Lanson E.
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Customer did not leave a comment.

Douglas D.
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Customer did not leave a comment.

SCOTT K.
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The young man that assisted me named Phillip did a great job. He was very easy to work with and explained the trailer and operations very well. He was knowledgeable and pleasant.

Robert A.
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Customer did not leave a comment.

Michael B.
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trailer had seen better days. truck trailer lights needed some jerry rigging to work. while driving the right rear wheel hub would heat up to the point I could feel heat radiating as I walked by. the truck was not ready when I arrived to pick it up.

James B.
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Customer did not leave a comment.

Edward D.
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I had a very good experience with the store and staff. Everyone was helpful and ready to help. Great store, great staff, good equipment.

LEON R.
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excellent check in process. quick and efficient. friendly staff.

John T.
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have corporate fix the website so you can pay for multiple units with one transaction, you used to then you improved the sites and screwed it up.

Jered J.
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Faster checkout, don't put dollys and pads in the truck if I didn't order them as they just take up needed space. Your mileage rate is too high.

douglas C. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHER H.
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Customer did not leave a comment.

Teresa H. | First Impressions |
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I had an issue with the passcard that took several attempts to fix.

Renee M.
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When people rent the 10-foot truck, let them know it does not come with a ramp.

Spencer R.
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Customer did not leave a comment.

Dustin W.
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Not much. Maybe lower prices, but I get it. I've never had issues.

Debra H.
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the lot is too small and very difficult to move around

George Z.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

Spencer K.
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Customer did not leave a comment.

Teresa H.
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Customer did not leave a comment.

Jorge S.
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A bigger location or less equipment.

Adrian C.
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Truck was ready on time and was perfect for us moving. Movinghelp.com is great but the uhaul folks need to tell you be sure to underestimate hours needed, or the movers may charge the full amount, even if done in half the time. Not exactly u-haul's problem, but fair warning would be appreciated. Overall this uhaul rental was great!

Aaron O.
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Customer did not leave a comment.

Darcy M.
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Customer did not leave a comment.

Elisa G. | Overall Experience |
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Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.

Elisa G.
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Moving is always stressful but overall today was a great experience. Thank you so much for having easy procedures. Check in and check out was particularly easy.

Sharmien H.
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Half of the staff weren't wearing masks...truck I rented was dirty looked like there were still broken down boxes in from last person who rented. Clearly wasn't disinfected prior to me getting it. Seems like this branch has gone down hill and I have always rented trucks from them.

Tara O.
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Customer did not leave a comment.

Ameer S.
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Great people and Great service!

KIMBERLY H.
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Customer did not leave a comment.

Billie Jo S.
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Bailey was very helpful in setting up my rental and helping me move the date due to unforseen circumstances. She also took care of overcharges by the drop off location. Excellent customer service by Bailey. I vote for her to get a raise and "Employee of the Month." I would recommend and use U-Haul again because of her help.

Eric O.
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Second left rear tire had a nail in it, which caused the tire to be under inflated thus causing the tire to sway no matter the speed driven. The trip took a third longer than it should.

devin G.
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I felt bad for the employees at this store. There were 3 people total that I saw during my visit trying to manage all the customers. They were so preoccupied that I didn't even bother to buy supplies as I knew I would be standing in line again for awhile. The man I worked with was pleasant at the counter. The women I spoke to over the phone from this location was also pleasant. Just need more help to manage the volume that day.

Alisa K.
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Customer did not leave a comment.

Enrique R.
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Keith R.
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Customer did not leave a comment.

MAGGIE M.
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The girls at the counter were both so nice & helpful! I did have trouble trying to return & check out online after hours!

Anita S.
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They asked me questions about what I was moving and recommended the perfect trailer to move a washer and dryer. LOVE the loading ramp! Thanks guys!

Hansford W. | First Impressions |
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Customer did not leave a comment.

Craig B.
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The location is far to busy for it's current size. I had to circle several times in order to be in line to return the vehicle. It was mayhem.

Mark R.
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This location is a little small and crowded, but there's nothing they can do about that. The crew is always quick and attentive and they keep things moving and cleared pretty well.

Chris C. | First Impressions |
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I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.

ryan r. | First Impressions |
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They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.

SHANE B. | Overall Experience |
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Great facility, clean and secure!

Janet s. | Overall Experience |
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My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.

Mary F. | Overall Experience |
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Customer did not leave a comment.

Rhea H. | First Impressions |
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Assistant manager was friendly, helpful and efficient.

Stephen J. | First Impressions |
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Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.

Kara Z. | First Impressions |
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Customer did not leave a comment.

Jeff N. | Overall Experience |
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Customer did not leave a comment.

john g. | First Impressions |
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Everything has gone as expected in addition to excellent and friendly service.

jamie r. | First Impressions |
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Customer did not leave a comment.

Austin P. | Overall Experience |
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Customer did not leave a comment.

ROBERT O. | Overall Experience |
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The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.

DEAN G. | Overall Experience |
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Customer did not leave a comment.

JEFFREY L. | Overall Experience |
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Customer did not leave a comment.

Jon J. | First Impressions |
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I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!

Judith C. | First Impressions |
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We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

ROBERT O. | First Impressions |
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Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!

ROBERT O. | First Impressions |
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The associate that helped me was fantastic. Super through, and really cute too!

Chris S. | First Impressions |
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Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Eric P. | Overall Experience |
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Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.

BETH W. | First Impressions |
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The staff member who helped me was very friendly and helpful. Great service.

rachel m. | Overall Experience |
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Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.

Felisha A. | Overall Experience |
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Customer service is fantastic at this location, and the actual facility is well kept

Nicole P. | Overall Experience |
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Customer did not leave a comment.

dale r. | Overall Experience |
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Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .

Thomas S. | First Impressions |
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Customer did not leave a comment.

Jerry G. | Overall Experience |
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Great place. Always busy. Good people.

Jay M. | First Impressions |
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Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

john e. | First Impressions |
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The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

Diana S. | First Impressions |
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The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Ryan P. | Overall Experience |
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Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

michelle A. | First Impressions |
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The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

valencia b. | First Impressions |
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I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

Darcy M. | Overall Experience |
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Fast and friendly service! Like the check in after hours— very convenient

EDGAR N. | Overall Experience |
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Everything went well during the time I used this storage facility.

Stacy C. | Overall Experience |
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Dale is a notch above! Keep him around!

Erin E. | Overall Experience |
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Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Darcy M. | First Impressions |
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Very personable and helpful staff!! Use them every time there is a needed move.

Marc F. | First Impressions |
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Awesome staff, quick and responsive.

emilio m. | Overall Experience |
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everything was good

bart p. | Overall Experience |
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Friendly, clean and helpful.

Travis V. | Overall Experience |
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Everyone was great to work with, there customer service is top notch!!!!

JAMES D. | Overall Experience |
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This place is the best!!!!

Dennis W. | First Impressions |
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The unit was clean, and the staff are more than helpful. Thank you!

ELAINE B. | Overall Experience |
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Always very nice and polite.

tim c. | Overall Experience |
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The entire crew was very professional, and extremely helpful!!

Joseph E. | Overall Experience |
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No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Stephanie C. | Overall Experience |
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They are friendly and helpful at this location!

Angelia M. | Overall Experience |
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Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

dean V. | Overall Experience |
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Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V. | First Impressions |
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U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

lisa G. | First Impressions |
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The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

Jennie C. | First Impressions |
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Great can not complaint

ADA M. | Overall Experience |
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Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

Victor V. | Overall Experience |
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None

CELIA R. | Overall Experience |
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Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

Michael K. | Overall Experience |
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Good experience.

DEB G. | Reservation |
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I've used this specific location for MANY years because of the amazing service.

Sarah S. | Overall Experience |
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This is my favorite location. We have used them several times. Everyone is super nice and helpful.

michelle f. | Overall Experience |
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Very convenient and easy access.

Debora K. | Overall Experience |
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The only “problem” I encountered was the inability to end my contract using the online app.

herbert s. | Reservation |
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Will come again. 😁😁.

joseph p. | Overall Experience |
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The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

Jack R. | Overall Experience |
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Thx

Martha S. | Overall Experience |
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Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Jerry G. | Reservation |
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Great staff. Efficient.

Doug D. | Overall Experience |
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The staff went above and beyond to help me

tony k. | Overall Experience |
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All good

susan h. | Reservation |
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Average experience with my storage unit. Clean and location was good.

Timothy B. | Overall Experience |
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Very efficient and helpful.

kristin b. | Reservation |
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Great service. The nickel and diming is a bit annoying, but the people were great.

Judah P. | Overall Experience |
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Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

alicia s. | Overall Experience |
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Samuel H. | Overall Experience |
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Great staff, great service, and prompt response to questions and needs. Highly recommended

Heather D. | Overall Experience |
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Thanks!

Tracy B. | Overall Experience |
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Nice

Aaron S. | Overall Experience |
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Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Tom M. | Overall Experience |
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There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

MICHAEL G. | Overall Experience |
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All good

No reviews have been submitted for this location.

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