Customer Reviews for U-Haul Moving & Storage of Olathe

6629 reviews

12540 S Rogers Rd   Olathe, KS 66062
(1 mile south of 119th and I-35)

(913) 780-4494

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062
(1 mile south of 119th and I-35)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Amazing service! Super easy and fast! Will definitely recommend!

Zachary H. 
Rating:
5.0

Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it’s refreshing to have wonderful decent humans with hearts in this world right now. I’ve always had a good experience at this uhaul but it’s been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.

Ululani F.  |  Overall Experience 
Rating:
5.0

Great job

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Site was very busy both when trailer and truck were dropped off. Parking lot seemed a little small for the amount of vehicles/equipment residing there.

John V. 
Rating:
4.0

Parking lot was hard to get into and out of... otherwise, great location!

Rebecca L. 
Rating:
5.0

The young lady at the counter proved to have excellent customer service skills - Thank you ma'am!

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

CLARK M. 
Rating:
5.0

Customer did not leave a comment.

Lauren D. 
Rating:
4.0

provide basic tools, such as tie-downs and blankets included in the rental price, not an extra charge

William P. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Kristine B. 
Rating:
5.0

Good operation

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Madison K. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

The young lady working the desk was quick and efficient as well as had great customer service skills

Paige W. 
Rating:
5.0

Great service

RONNELL F. 
Rating:
5.0

Very fast , great sevice and people

Kenneth B. 
Rating:
5.0

Amazing as usual! Bailey was and always has been a huge help, with great customer service!

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

The staff at this location is BY FAR the best UHAUL staff I have ever dealt with, and I rent your trucks regularly from 6-7 different locations!! This location is my favorite to rent from!

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Check out lady was very friendly and my truck was ready on requested pick up time

Larry S. 
Rating:
5.0

There was a young lady there who saved me from the person who did not show up at the UHaul rental place in Springhill, KS, she should be commended. The owner in Springhill should have his franchise ripped from him.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Kendall R. 
Rating:
5.0

We rent from this olathe location all the time, they never ever disappoint.. friendly, helpful, and cost effective.. Highly recommend them.

James W. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
4.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Since this was my first time renting a trailer instead of a truck, I stopped in a few days before hand to make sure I understood about equipment. I received a lot of reassurance and useful information from the lady that helped me that day as well as the gentleman that hooked up the trailer when I went back to get my rental. Very polite and knowledgeable people.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Dheeraj U. 
Rating:
2.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Kristin G. 
Rating:
5.0

They were extremely helpful! Very informative!

Megan T. 
Rating:
5.0

The only negative I can say is that it is kind of crowded in the parking area where all the vehicles and customers park. Other than that all is clean and the individuals were very professional.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Dimitri M. 
Rating:
5.0

All of the staff was friendly and professional. Everyone seemed to like working there. Very knowledgeable as well. Thanks gals and guys. Carl

Carl S. 
Rating:
4.0

Have more people on staff on the counter.

Leah V. 
Rating:
5.0

Customer did not leave a comment.

Zack S. 
Rating:
5.0

Easy pickup and easy return. Excellent service. Would certainly choose this Uhaul Location again.

Casey G. 
Rating:
5.0

I was especially thankful for Philip Boxdorfer's help. From the start he was extremely helpful--boxes, tape, storage, right truck! And when I needed to reach someone a bit after their closing he was available to help us! I had reserved a storage unit and realized I needed two and he got everything squared away over the phone as we made our way back to KC. The customer service here was outstanding. Thank you!

LISA M. 
Rating:
3.0

Make sure all things are checked before giving a person the truck. I order a dolly and paid but never recieved it. I managed to maneuver without it. Never got reimbursed for it

Sean D. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL K. 
Rating:
4.0

Nothing everything went as planned. Thank you

Clifford S. 
Rating:
5.0

Always use these locations it's great

Laureano P. 
Rating:
3.0

I barely drove 9 miles and you charged me $21.00 for fuel. Ridiculous. You should simply charge based on miles driven.

Tom M. 
Rating:
5.0

the staff were very good!

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

MARLIN S. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

The granny attic leaked water on our packages after a rainfall.

Alexander W. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH R. 
Rating:
5.0

The truck I rented was clean, but had mechanical issues. I had to leave the truck running because I was afraid it would not start. The battery seemed very low. Also, it was difficult to keep it in a straight line down the road. There was something wrong in the front end. I was driving it only about 10 miles, so it was not a problem. No way, would I have driven this truck any long distance. I'm sure this was the exception, not the rule. I have rented trucks from this location several times before, and have had no issues like this before.

George C. 
Rating:
4.0

Charges were on my card that were not approved and not received and multiple of the same charge. Location workes could not fix or help with at all.

MARGARETTE C. 
Rating:
5.0

Bailey was great..again. Been to this store several times for trucks, trailers and supplies. Her and staff are always incredible.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

I have not rented for over a year not sure why I'm getting this

Scott P. 
Rating:
5.0

Customer did not leave a comment.

lori B. 
Rating:
5.0

Quickest, easiest U-Haul experience I have ever had. Easy in, easy out.

craig H. 
Rating:
5.0

Bailey and her amazing team always provide me with 5 Star service each and every time I rent from them. Keep up the great work guys!

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

Maria H. 
Rating:
3.0

The staff was great, but the trailer was dirty.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Good customer service there.

Kenton T. 
Rating:
4.0

Customer did not leave a comment.

Connie L. 
Rating:
5.0

The girl that was there when I picked up the trailer was by herself. She was efficient, clear, fast and pleasant. Same person was there when I returned the trailer. Same experience again. Not used to seeing this kind of service at most places! She deserves a raise!

Blaise W. 
Rating:
5.0

I ended up needing a truck at the last minute and this location worked with me and even though they were busy they were able to get me a truck to meet my needs :-)

Sulta B. 
Rating:
4.0

Truck that we received had a few dents in it. Battery should be checked more often, as battery was dead during our move. Service said it was way gone and could not be recharged. Back was not smooth to pull down and took awhile each time to close. No discounts were given and that made me a little upset and frustrates. As I had to wait 2 hours for services, in cold pouring down weather.

Todd E. 
Rating:
5.0

Big difference than pick up location

ARSHAD J. 
Rating:
5.0

Nothing. Very good experience overall

TERRI M. 
Rating:
5.0

Customer did not leave a comment.

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

DALTON S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Need a bigger lot- super busy and crowded

William H. 
Rating:
5.0

Customer did not leave a comment.

TREVOR C. 
Rating:
5.0

Top notch Friendly Customer Service! Night and Day from the horrible experience I had at the Metcalf location.

DARREN D. 
Rating:
5.0

VERY HELPFUL AND VERY COURTEOUS. WOULD DEFINITELY RECOMMEND THIS LOCATION. THE EMPLOYEES ARE A1!!

thomas F. 
Rating:
4.0

Customer did not leave a comment.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl V. 
Rating:
5.0

I wish every gas tank would be full when leaving and would be returned full, this would make the process very easy. With the partially filled tanks the renter always overfills some and Uhaul wins.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Randal S. 
Rating:
5.0

Friendly, fast, and effective!

Scott J. 
Rating:
4.0

Customer did not leave a comment.

ROSA H. 
Rating:
4.0

Customer did not leave a comment.

Jocelyn W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Rowen and your Olathe team were excellent to work with.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

laura o.  |  Overall Experience 
Rating:
5.0

All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue

KARL S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE T.  |  Overall Experience 
Rating:
5.0

Great people to help you.--Thanks

emmett c.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.

Len H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford W.  |  Overall Experience 
Rating:
5.0

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula F.  |  First Impressions 
Rating:
5.0

I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!

RON M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

douglas C.  |  Overall Experience 
Rating:
4.0

I had an issue with the passcard that took several attempts to fix.

Teresa H.  |  First Impressions 
Rating:
5.0

Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.

Elisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford W.  |  First Impressions 
Rating:
5.0

I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.

Chris C.  |  First Impressions 
Rating:
4.0

They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.

ryan r.  |  First Impressions 
Rating:
5.0

Great facility, clean and secure!

SHANE B.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.

Janet s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Assistant manager was friendly, helpful and efficient.

Rhea H.  |  First Impressions 
Rating:
5.0

Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.

Stephen J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff N.  |  Overall Experience 
Rating:
5.0

Everything has gone as expected in addition to excellent and friendly service.

john g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jamie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin P.  |  Overall Experience 
Rating:
4.0

The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L.  |  Overall Experience 
Rating:
5.0

I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!

Jon J.  |  First Impressions 
Rating:
5.0

We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

Judith C.  |  First Impressions 
Rating:
5.0

Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!

ROBERT O.  |  First Impressions 
Rating:
5.0

The associate that helped me was fantastic. Super through, and really cute too!

ROBERT O.  |  First Impressions 
Rating:
5.0

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris S.  |  First Impressions 
Rating:
5.0

Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.

Eric P.  |  Overall Experience 
Rating:
5.0

The staff member who helped me was very friendly and helpful. Great service.

BETH W.  |  First Impressions 
Rating:
5.0

Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.

rachel m.  |  Overall Experience 
Rating:
5.0

Customer service is fantastic at this location, and the actual facility is well kept

Felisha A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  Overall Experience 
Rating:
4.0

Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .

dale r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Great place. Always busy. Good people.

Jerry G.  |  Overall Experience 
Rating:
2.0

Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

Jay M.  |  First Impressions 
Rating:
3.0

The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

john e.  |  First Impressions 
Rating:
1.0

The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Diana S.  |  First Impressions 
Rating:
5.0

Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

Ryan P.  |  Overall Experience 
Rating:
5.0

The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

michelle A.  |  First Impressions 
Rating:
1.0

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

valencia b.  |  First Impressions 
Rating:
4.0

Fast and friendly service! Like the check in after hours— very convenient

Darcy M.  |  Overall Experience 
Rating:
5.0

Everything went well during the time I used this storage facility.

EDGAR N.  |  Overall Experience 
Rating:
5.0

Dale is a notch above! Keep him around!

Stacy C.  |  Overall Experience 
Rating:
2.0

Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Erin E.  |  Overall Experience 
Rating:
5.0

Very personable and helpful staff!! Use them every time there is a needed move.

Darcy M.  |  First Impressions 
Rating:
5.0

Awesome staff, quick and responsive.

Marc F.  |  First Impressions 
Rating:
5.0

everything was good

emilio m.  |  Overall Experience 
Rating:
5.0

Friendly, clean and helpful.

bart p.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with, there customer service is top notch!!!!

Travis V.  |  Overall Experience 
Rating:
5.0

This place is the best!!!!

JAMES D.  |  Overall Experience 
Rating:
5.0

The unit was clean, and the staff are more than helpful. Thank you!

Dennis W.  |  First Impressions 
Rating:
5.0

Always very nice and polite.

ELAINE B.  |  Overall Experience 
Rating:
5.0

The entire crew was very professional, and extremely helpful!!

tim c.  |  Overall Experience 
Rating:
2.0

No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Joseph E.  |  Overall Experience 
Rating:
5.0

They are friendly and helpful at this location!

Stephanie C.  |  Overall Experience 
Rating:
2.0

Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

Angelia M.  |  Overall Experience 
Rating:
5.0

Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V.  |  Overall Experience 
Rating:
4.0

U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

dean V.  |  First Impressions 
Rating:
4.0

The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

lisa G.  |  First Impressions 
Rating:
5.0

Great can not complaint

Jennie C.  |  First Impressions 
Rating:
5.0

Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

ADA M.  |  Overall Experience 
Rating:
5.0

None

Victor V.  |  Overall Experience 
Rating:
5.0

Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

CELIA R.  |  Overall Experience 
Rating:
4.0

Good experience.

Michael K.  |  Overall Experience 
Rating:
5.0

I've used this specific location for MANY years because of the amazing service.

DEB G.  |  Reservation 
Rating:
5.0

This is my favorite location. We have used them several times. Everyone is super nice and helpful.

Sarah S.  |  Overall Experience 
Rating:
5.0

Very convenient and easy access.

michelle f.  |  Overall Experience 
Rating:
5.0

The only “problem” I encountered was the inability to end my contract using the online app.

Debora K.  |  Overall Experience 
Rating:
5.0

Will come again. 😁😁.

herbert s.  |  Reservation 
Rating:
2.0

The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

joseph p.  |  Overall Experience 
Rating:
5.0

Thx

Jack R.  |  Overall Experience 
Rating:
5.0

Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Martha S.  |  Overall Experience 
Rating:
5.0

Great staff. Efficient.

Jerry G.  |  Reservation 
Rating:
5.0

The staff went above and beyond to help me

Doug D.  |  Overall Experience 
Rating:
3.0

All good

tony k.  |  Overall Experience 
Rating:
4.0

Average experience with my storage unit. Clean and location was good.

susan h.  |  Reservation 
Rating:
5.0

Very efficient and helpful.

Timothy B.  |  Overall Experience 
Rating:
4.0

Great service. The nickel and diming is a bit annoying, but the people were great.

kristin b.  |  Reservation 
Rating:
5.0

Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

Judah P.  |  Overall Experience 
Rating:
1.0

.

alicia s.  |  Overall Experience 
Rating:
5.0

Great staff, great service, and prompt response to questions and needs. Highly recommended

Samuel H.  |  Overall Experience 
Rating:
4.0

Thanks!

Heather D.  |  Overall Experience 
Rating:
5.0

Nice

Tracy B.  |  Overall Experience 
Rating:
3.0

Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Aaron S.  |  Overall Experience 
Rating:
3.0

There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

Tom M.  |  Overall Experience 
Rating:
5.0

All good

MICHAEL G.  |  Overall Experience 
No reviews have been submitted for this location.

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