Good service.
MUSSIE TCustomer Reviews for U-Haul Moving & Storage of Olathe
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This particular location is staffed by good people, but they have one major issue (for which I can't fault the employees): the lot is tiny. There is almost no customer parking, and it often gets so congested between pickups and returns that the poor technician attempting to check in returns has to direct traffic to avoid pile ups. This location has been like this for years (if not decades) and I'm surprised no one has done anything about it. Were it not for that, I would rate this location excellent.
BRANDON PEverything was great. The price, the employees, and the trailer. Great job
Lee CThank you
SUSAN C | Overall ExperienceQuick and easy return process.
Devin AWas quoted 260.00 for 10 foot.for drop off 180 miles away. They allotted me 190 miles and a 15 footer which to get to the drop off was an additional 30 miles. My total charge was $420.00 for one day rental. I'm not fucking happy.
Walter BIt wasn’t clear where to drop off the trailer. Had to go inside and ask.
FRANKAY SDonna and others were very helpful, answered all my questions and did so expeditiously! I would definitely use again. Thanks
JAY WCheck in and check out was super simple compared to past experiences. Great improvement!
BRANDON PThe parking lot was too small
MELISSA NEmployees act like the customers are an inconvenience. Myself and the other customers that were in line with me were treated with annoyance at each question. This location needs a manager with a good attitude to change the climate or remind employees to find a new job.
CAMERON GThey told me the Trailer was hooked up and ready to go. Half way home the trailer fell off the hitch. Causing damage to the vehicle I was using to pull it. Once it was fixed I took it back to the store and told them I wanted a different trailer they asked "why" then said it should be fine. The man I was working with was a jerk about it. I was polite through the whole conversation and simply asked for a different trailer they finally gave me one after this whole ordeal which took up 2 hours of my day which I didn't have that time to waste. I will never rent from that location again. I know that if the U-haul rep had of been in my shoes he would have been cussing me out and demanding a refund. I did ask for my money back and he looked at me and said no way...then said Good luck with that. Then gave me the 1800 go uhaul number to call. I still haven't heard back from the person I left a message with...If there was another company I could rent trailers from I will from here on out.
JONATHAN LVery easy and quick drop off.
SHEKHAR SCarts were very convenient! Made the move in the heat extremely easy and efficient! Thank you!
Tyara m | Online Move InWhen picking up my trailer. The guy who hooked up constantly complaint about stuff. Also, when using the trailer driving down the road it kept cutting off saying check check connection. When come to a stop it start working again. Found a broken wire on the trailer. Told the associate outside who is smoking a big cigar act like he didn’t care.
CHRISTOPHER GNo one present in drop off area. 2 people at counter were busy. Waited 15 min for person to assist.
RUSSELL WWe were in and out in less than 2 minutes!
PENNY GGreat overall experience.
JASON FThey have to have Google maps to figure distance right? Funny how the figured my drive one way 21 miles short and then they charge an extra $25 dollars according to their protocol. So the deposit you put down is pretty much gone by the time you're done.
ANGELA MBetter parking
Alex GAgain the confusion on both parts mine and yours made my experience lousy. I thought I could return trailer where I wanted. WRONG!!!! I found a U-haul closer to my son and returned it there. The young man helping me said that if I did that there would be a significant cost. He did a great job, made calls and I was able to leave it at that facility. My experiences renting and returning were TERRIBLE. I have rented numerous trailers from u-haul and NEVER had the issues that I had with this rental
WAYNE GExcellent facility, and personnel beyond kindness. Recommended 110%
JUAN SVery helpful fixing a problem with lights on trailer
DAROL CSeriously I would have management take a serious look into this”manager”Elizabeth Vaughan she is sorely lacking in every characteristics trait of being a decent human. I truly can not imagine that you have not received other complaints about her behavior. Only after this “manager “ Elizabeth knew after I set my phone on the counter and told her that this conversation was being listened to by another UHaul rep on the phone, did she tampered down her horrendous behavior. When I returned the truck the two ladies(Connie, Niki) that I complained about their coworker to, heartily apologized and could not have been more helpful. Connie and Nicki should be commended for their outstanding customer service and care.
Christina O | First ImpressionsPerfect, friendly and helpful!!
mark sDrop off was weird. We had a tornado warning and storm hit, nobody directed us inside or said we had a storm warning. Nobody greeted us, asked questions, nobody spoke to us. Very cold and uncaring. They also attempted to charge me 75$ after I returned the truck.
Allison CThe equipment was great and we had no issues with it. I wouldn’t normally even mention this next item but feel that it’s necessary…unless she was just having a bad day, the manager was clearly not in a good mood…kinda like she either hates her job or all of your customers in general. Really rude and completely unfriendly…so much so that we’d probably choose a different location next time.
JEFFREY SMy experience was A1 the staff at the Olathe location is the best. It took ten minutes and they had me hooked up and ready to go and on return they unhooked me and I was gone in less than five what great crew.
Robert MHelped us unload vehicle. Friendly and efficient!
Donald D2 ladies saved the day in Olathe, KS. I went to my original pick up place & apparently there was a mix up booking a trailer with whoever I talked to over the phone & scheduled it for the next day. Upon arrival to the Lenexa, KS store they made me aware of the schedule mix advising nope you're scheduled for the next day & basically in a rude manner tough sh*t you have no option but wait until tomorrow. Well I'm done with Uhaul at this point. I went to the Olathe, KS store & 2 ladies saved the reservation & made scheduled good. Outstanding employees at the Olathe store. I'm appreciative for their communication & assistance. These ladies saved the Uhaul reputation.
Larry CEverything was ready, just had to be patient and let staff serve everyone in order. Checkout guy and check in girl were very helpful.
Todd HI have rented the 5x8 trailers several times for moving. Drop off at this site site is always fast and a breeze. Staff are friendly and helpful.
HAROLD SAll went well
JOHN KNothing that I can think of. I like the easy check out process.
Curtis GDid have issues with the gait and an employee had to come in after hours to help get gate open
Lynette F | First ImpressionsGreat service, excellent timeliness, and easy process. Enjoyed my experience and will certainly be utilizing this U-Haul location for my next move!
MASON SAll was GREAT!!
PATRICK Cgreat location, easy in and out.. staff is friendly..
JAMES WThe direction in where to park and how to return is poor and the employees don’t seem to want to help. There is a sign that says return so you go in that direction to return but then it’s a dead end and then you have to back up a trailer without hitting another Uhaul. While the employee gives little to no direction but is on her iPhone. Honestly the employees don’t care and it’s obvious.
JEFFREY HVery helpful staff and easy drop off process. The technician also professionally tightened the nut on the ball hitch which was greatly appreciated!
ROBERT TNothing. The guy that completed my rental was also there when I returned the trailer, after closing time, and still unhooked the trailer for me. He was so generous with his time and I truly appreciate it.
CHRISTOPHER KEverything went off without a hitch , rented a trailer to pick up my motorcycle, thanks .
DAVID CDisappointed that such a prominent, Nationwide corporation could not offer any accommodations or financial assistance to local hard working, low-income families from Aspen Place apartments in Gardner, KS who had 48hrs to load up and be out. Homes are loaded in a moving truck, most with no idea where they are going and best U-Haul can offer is their online special of a free month storage rental. Unreal. Greedy.
CHRISTIAN SVery courteous staff.
John MEnded up calling Olathe store directly to make reservations. The online reservation takes way too long. You have to through way too many add on sales screens!!
CRAIG WInclude the plug connector either as a rental item, upgrade your equipment or as part of the rental. It is very irritating that I had to buy a connector for a 2023 Chevrolet truck.
TIMOTHY KVery fast and efficient.
Jeffrey SThe second van was great. The first one wouldn't hold air in a tire and the sliding door had a bad dent that prohibited it closing well.
JOSHUA MExtremely crowded with lots of rental trucks parked every where.
LISA WExtremely prompt and courteous service when returning the Uhaul trailer. I also appreciated the good Uhaul business location with easy access.
KEVEN HAs with most retail business, the store was short on help for a Saturday, when people have the day off. Had to wait for 4 other people who did not have a reservation to be processed before I could pick up my trailer. The 1 person was working as fast as he could.
SHANE SVery friendly very helpful got me on my way quickly! Thank you
MICHAEL CYou had 10 people in line at 9 am when you opened. One person checking people out (setting up returns and rentals and retail) and two people standing around. Would have made much more sense to open another lane. Once I arrived at counter the personnel were helpful and friendly. Just seemed odd to have 2 people lingering
mathew l | First ImpressionsThe day I signed up for my storage unit, the person entered the wrong code and when I tried to go after hours, I worked with the central office and they would not release the code to me. I sat on the phone with them for 45 minutes until they released it. I had to pay movers an extra hour because of the delay. When I told the office about this, there was no apology or compensation offered. On three visits there was either a truck, trailer or personal vehicle blocking my unit. On one occasion, there was a foot of snow and they only plowed the lane opposite my unit. I have photos I can show of the trailer blocking my unit plus a foot of snow I had to get around to move my belongings. There has never been an apology nor an offer of compensation for my hardship. I have Parkinson’s and so being able to get into my unit easily was important to me. U-Haul did not honor that.
Neal B | Overall ExperienceThe opportunity U- haul gave us by having a free month's rental on a storage unit with one way tunnel of a 20' truck really helped us out.
Diane D | Overall ExperienceA great experience!
Diane D | First ImpressionsI’ve been using this place for years and I always keep coming back
Emerald S | Overall ExperienceThey were absolutely amazing.
Barbara J | First ImpressionsOnly thing was that the gate code system was down and caused me to wait till morning to unload. Other than that amazing staff, very helpful, and definitely a place to refer others in the area.
Mathew L | First ImpressionsRude all the time!
Donna M | Overall ExperienceCheck in and registration was very simple.Your rates are double of Storetroplis for the same size and theirs is temperature controlled. Also, the guy at the desk wrote down the wrong security code in the computer compared to what he wrote on my paper and I lost an hour sitting at the gate trying to work with Customer Service. I was paying three guys $20 an hour to sit there and do nothing While I sat on the phone for an hour trying to get that figured out. I was in a really bad mood last night!
Neal B | First ImpressionsThey were AMAZING!!! SO very helpful!!!
shari b | First ImpressionsFrom start to go, the experience was made seamless by your staff.
Courtney R | First ImpressionsWonderful experience!!
Rolando C | Overall ExperienceWasn’t allowed to make payments to catch up on bill. I tried over and over to make a payment but they wouldn’t take a payment. But they sell my stuff for partial payment.
mark m | Overall ExperienceParking is terrible. There are only 3-4 spots for the entire facility. Many times, I had to park at my unit inside the security gate and then walk to the main office. You can also park at the Senior Facility next door and walk the grassy path to their location. That’s the only complaint I have, but was fantastic otherwise! Will definitely use again when needed!
Cynthia G | Overall ExperienceI appreciated the responsive of the manager via email. Anytime I had a question she wrote back quickly.
Michelle H | Overall ExperienceConfirming drop off location was a pain. Transferred between corporate moves, scheduling, reservations departments 6-7 times
Josh K | Online Move InWe had a great experience. We are still renting a unit at the same place. Thank you!
Michael H | Overall ExperienceThank you to every crew member who helped to make move in and especially the move out experience very easy. This is a great location and very busy. Everyone worked as a team. Thank you!
debbie m | Overall ExperienceThank you for keeping our things safe and for your kindness when we moved our things out!
Tamrha F | Overall ExperienceThe staff was amazing. They tried to get me close to an elevator and mapped out where everything was and even gave me a map of the facility. Love the free lock! The check in was easy and I could do a lot online.
JODI S | First ImpressionsHad truck in the way of my storage so put in another unit and all is well...thank you
laura v | First ImpressionsThey are fantastic and so helpful.
Michael H | Online Move InVery patient, respectful, professional and friendly staffs. They were always customer oriented and courteous at all times. The environment was very clean and peaceful. Very good and excellent service and staff. Congratulations for your excellence..
Ebi E | First ImpressionsBig thank you to Elizabeth, John and David for being extremely helpful and friendly. We will continue to use your services in the future.
ADA M | Overall ExperienceElizabeth Vaughan went above and beyond your typical customer service she was extremely helpful and her willingness to help us was greatly appreciated. Thank you!
ADA M | Overall ExperienceElizabeth Vaughan went above and beyond your typical customer service she was extremely helpful and her willingness to help us was greatly appreciated. Thank you!
ADA M | First ImpressionsThe floor of the actual storage unit we put our stuff in was not clean (we put cardboard down to help). The people at the unit were very helpful and friendly. Great people.
Michelle H | Online Move InJohn went above and beyond to help us with the right size storage we needed for our move. Thank you John!
ADA M | Overall ExperienceThere was a long wait to get checked out.
Tom M | Overall ExperienceHad a great easy experience
justin e | First ImpressionsEveryone it's was very friendly am happy with
Maricela R | Overall ExperienceMice riddled unit. Furniture damage from mice teeth. Ceiling Insulation falling damage. Most all belongings ruined.
Michael W | Overall ExperienceQuick and easy!
Lisa O | First ImpressionsThe manager always took extra time to make sure I felt like I was the only person on site. My mother is in the nursing home next door & needing extra space while renovating . Uhaul was not only convenient but so extremely considerate about the situation. Thank you!!
Ylonda B | Overall ExperienceEntire facility is too crowded and often impossible to get around buildings due to parked trucks and people moving in and out. Signing in and out would be more convenient if could be done without getting out of car.
penny s | Overall ExperienceVery professional
maurice m | First ImpressionsMice ate through my new bedroom furniture even with rat traps inside. Us there recourse for damage?
MELYNDA H | Overall ExperienceCourtesy carts were often absent Trash or other people’s leftovers from storage was left in main floor storage space for over a month. These comments are more about the other tenants 😉
Robin J | Overall ExperienceEasy access off of the frontage road. UHaul staff very friendly and accommodating. Will definitely use again in the near future.
Cindy G | Overall ExperienceI had a truc and 2 cars in the storage getting loaded up and when we were leaving the gate was not a motion gate and ended up hitting the truc we were moving in.. nothing got messed up but I do feel like there needs to be some type of motion sensor so that doesn’t happen.. and it closed on the same truc twice and with the traffic that was in the parking lot we had to go slow
Dontez S | Overall ExperienceIt was just time to move so needed my stuff, otherwise I really liked this storage unit. If I ever need another unit I will come back
Jennifer H | Overall ExperienceManager at the olathe locatio, right off strang line absolutely the most rude lady, i mean seriously i hope nobody in life Has terrible circumstances come up in life and cannot pay FOR LESS the 3 weeks late, letter after letter of her threatening to sell off your belongings and for a parking lot that gets redone once a month and YOU CANT EVEN access your belongings but nope bills keep coming and her harassment continues i am and will pass the word around this store for sure and her not to use and find anyone else but her and this store! Very sad and terrible experience and i have talked to others that had similar experiences, just sad!
Joseph U | Overall ExperienceBoth units were dirty not cleaned out by previous tenants
MELYNDA H | First ImpressionsUhaul trucks parked right in the way trying to load into the storage unit and the same when I was moving out
Daniel J | Overall ExperienceI stored my grand piano there for 4 months in a climate controlled unit. Everything was perfect. Love the staff, they do a great job. Thanks
Carolyn P | Overall ExperienceBaily is amazing. She would always be there to help me with my storage needs.. Thank you..
Stacey B | Overall ExperienceNo refunds if paid 5 days before miveing out.
KEN B | Overall ExperienceExceeded all expectations and made the move so much simpler.
ANDREW D | Overall ExperienceStaff is always friendly. Great experience
Sydney M | Overall ExperienceDid not seem to have our reservation that we made online but were able to accommodate us and very helpful!
VICKI S | First Impressions30 gallon vertical air compressor was MISSING from my locker. I cleaned out all my belongings and notified the staff and he shrugged it off as if it didn’t happen.
Matthew E | Overall ExperienceThe staff was very helpful. There was a new employee being trained during the check in process . The trainer was patient, knowledgeable & professional.
Richard G | First ImpressionsThe gentleman was polite and knowledgeable. However on the next day when we visit, the general manager was rude to her colleague, the new employees that were shadowing her, and I. Overall, good location but customer service has room for improvement. Thanks
Bao P | First ImpressionsThe associate there when I was moving out of my unit was rude, dismissive, and non-responsive. My son shared she treated him similarly when he tried to interact with her. If I need additional storage again, I’ll search elsewhere.
William S | Overall ExperienceGreat place and our stuff stayed in good condition. Staff was always great too. Thanks
Kevin B | Overall ExperienceThis facility is a disgrace.
rebecca d | Overall ExperienceVery friendly, helpful
CAROL N | First ImpressionsLost reservation John made. Mrs Van was very helpful and efficient!!
Ylonda B | First ImpressionsWe so appreciate the customer service at this location, the manager was amazing and very friendly! Everyone was so helpful and nice, we were very surprised!! We love how we were treated from beginning and finish! Absolutely professional and the kind of place you want to always go back to. Thank you, we're grateful for the service.
Manisone K | Overall ExperienceLadies who assisted me were great. Very helpful
REGINA W | First ImpressionsFirst of all, Bailey is the best. She took care of everything she said she would. For that reason, I will always continue to use UHaul. She is a supreme asset for your company.
Tom M | Overall ExperienceThe storage facility earns an “excellent” rating but the national network and online billing need attention. They are cumbersome and unnecessarily delay action and reaction.
CONNYE G | Overall ExperienceFeel unit prices/large fees were a bit excessive, especially with price comparison to other storage facilities. Would probably recommend to price shop before choosing Uhaul. Also entry to storage area was always more difficult than it needs to be (entry keypad not accessible from car, remotes never worked, drive needs refinishing, difficult pathway to maneuver car around building to get to storage area (too many trucks parked in odd locations)).
AMY B | Overall ExperienceBailey and her entire staff provided outstanding customer service! Thank You and I will recommend
Chris T | Overall ExperienceGood company and good people.
Federico I | First ImpressionsI like this location because it is managed well. When I purchase boxes and supplies someone usually helps take it out to my car. They have a good selection of packing supplies on hand. Discount on box bundles. Refunds on unused boxes with receipt. Staff is friendly and helpful. Managers Bailey and John are great!
Tracy T | First ImpressionsThe staff at this facility were extremely pleasant and very helpful. I would highly recommend renting a U-Haul and getting a storage unit at this location.
angela h | First ImpressionsThe facility was excellent as we're all the staff. The manager Bailey was always helpful, above and beyond.
ron g | Overall ExperienceExcellent service. Thx
Chad J | Overall ExperienceI have been a regular customer for years and have only great things to say about this team. Thank you!
Apricus Q | Overall ExperienceGreat service, friendly staff, very accommodating.
mike t | Overall ExperienceGreat customer service
Chris T | First ImpressionsI had a great experience with the staff and units. Any problem that occurred was handled quickly
Nikki T | Overall ExperienceWe love Bailey and her team!!! She is so sweet, friendly, helpful…awesome!!!
Diane B | Overall ExperienceFirst time to use u-haul storage due to move. Surprisingly affordable and convenient.
miles h | Overall ExperienceI enjoyed working with this local U-Haul. They are great. However, the 800 number when you call in is awful and I know I am rating Olathe but unfortunately the parent company makes my review a lot lower. If I can't talk to the local branch, I would not use U-Haul.
jake D | Overall ExperienceThe nice lady that checked me in was awesome unfortunately she wasn’t there when I checked out. She was professional and friendly and knowledgeable. My check out was smooth and fast again the staff were amazing. Very secure storage well lite and clean units. They will take care of you.
chris f | Overall ExperienceThe staff was awesome, especially Bailey. She went above and beyond to assist us and answered every question we asked. I will definitely used them in the future!
Andrea F | First ImpressionsStaff was very helpful and professional.
John W | Overall ExperienceGuy that works front desk in the morning is super rude. Gate code didn’t work 3 4 times. Other then that it was fine.
DONALD O | Overall ExperienceI thoroughly appreciate the Olathe team. Colleen and Bailey and the rest of the group worked with me during some tough situations and they have always been above and beyond in professionalism and kindness. Thank you
Dennis W | Overall ExperienceWonderful! The unit was clean and the facilities were exceptional. Bailey was a pleasure to work with!
Shawn D | Overall Experiencegreat!
shannon h | First ImpressionsI rented a storage space in 2013, in order to house the remnants of my Mother’s estate. A decision on what to do with these things was finally accomplished. The facility, workers and management were all greatly helpful, empathetic and supportive, as well as patient with all my comings and going. I will be eternally grateful!
MICHAEL A | Overall ExperienceWhen I came in there were no employees in the store. When the lady finally came out I approached the counter and let her know that I was there to complete my reservation for a storage unit and to drop off my truck. She very rudely told me she did t have any of the units that I reserved, when I asked about the available units she continued to be rude. I calmly asked her to stop being so rude and that she should treat her customers as if she were the GM, not the way she was treating me. She then told me that if I didn’t change my attitude, ( which I didn’t even have, tho I am very close to showing up and having one after yesterday) she would refuse my service and send me elsewhere. I was baffled that she would act this way. Serious retracing needs to happen
Kyle M | First ImpressionsThank you, well deserved,
Reba M | Overall ExperienceClean and greaT PEOPLE
Hadley S | Overall ExperienceGreat service, great prices!
latoya b | First ImpressionsSome of the best customer service I have experienced anywhere…
Jordan R | Overall ExperienceVery helpful group of people Thank you
Kent L | First ImpressionsThanks.
Robert L | First ImpressionsCould have used larger storage facilities. I had to rent two storage units.
Deatra M | First ImpressionsMy storage unit was infested with mice the pooped and urinated all over my things I'm not happy at all
PASSION M | Overall ExperienceBusy place but the storage units were great! Really clean, had a trap for rodents, climate control was really nice. 24 hour, color security monitoring was nice to see too!!
Joseph B | Online Move InBlonde lady was a huge help at the Olathe location. Even though they were busy she took the time to help me with a second storage unit I needed. Great staff!
Karmen B | First ImpressionsI did not receive emails about my payment being due each month m, it was not consistent which caused me to be late on one payment and receive a late fee. Consistency would have been nice.
Kendra L | Overall ExperienceBailey took care of me and got me a truck and 10 x 10 unit. Very professional and polite experience. Thank you!! Jason H
Jason H | First ImpressionsOverall very enjoyable experience
genora j | Overall ExperienceGreat staff. Very informative and helpful when moving in and out.
Brian M | Overall ExperienceIt is difficult to get in contact with anyone. The wait on customer service is always long no matter what and the line inside the store is long as well
Michael S | Overall ExperienceOur code did not work when we showed up to unload our truck and the office was closed. It had to be unloaded the following day and the additional trip caused us to go over by a few miles. We got charged for the miles over (it was not very much). Other than that our experience has been good.
CRYSTAL P | First ImpressionsI had a wonderful experience for a first time storage user. I am very satisfied with my experience
Michelle C | First ImpressionsStaff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!
Krystal K | First ImpressionsThe staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.
BRITTANY W | First ImpressionsGracias por toda uds. ayuda
Steven L | First ImpressionsMaybe ask the customer what the needs are. Some people do not know how large unit they need
Michael S | First ImpressionsThe people working at U-haul were fantastic. So helpful.
Janet M | Overall ExperienceThe staff at this location were very friendly and helpful. Nice facility as well.
Brian M | First ImpressionsWell run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.
ROBERT O | Overall ExperienceKeep up the good work
Lamar K | First ImpressionsIm new to the area and everyone is very friendly. They go above and beyond
shaniko t | First ImpressionsEmployees shouldn’t park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.
Cheyenne F | First ImpressionsVery nice place clean I would recommend it to all my friends
bruce b | Overall ExperienceThe gentleman that assisted us was very friendly and helpful
Kendra L | First ImpressionsClean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.
celeste c | Overall ExperienceSuper helpful and very friendly. Facility was well maintained and organized.
celeste c | First ImpressionsThe staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.
Kelly D | Overall ExperienceI have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!
ADAM E | Overall ExperienceUhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn’t know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.
Kathleen G | First ImpressionsGreat place, always super busy.
Cody N | Overall ExperienceN/A
ANTHONY L | Overall ExperienceThe initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!
ROBERT O | First ImpressionsThe staff was courteous and friendly as well as being helpful.
jim w | First ImpressionsAll staff is great
Tammy H | First ImpressionsThere were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.
Pamela M | First ImpressionsPhilip was very friendly and helpful.
Bernaditta S | First ImpressionsSaved the day!
Melinda B | First ImpressionsThe staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.
kirk R | First ImpressionsLoved working with the people here. Great facility!
LISA M | Overall ExperienceBeyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it’s refreshing to have wonderful decent humans with hearts in this world right now. I’ve always had a good experience at this uhaul but it’s been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.
Ululani F | Overall ExperienceAll persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue
KARL S | First ImpressionsGreat people to help you.--Thanks
emmett c | Overall ExperienceEveryone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.
Len H | Overall ExperienceBailey was extremely helpful in getting me set up and recommending products to help with my move.
Paula F | First ImpressionsI have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!
RON M | Overall ExperienceI had an issue with the passcard that took several attempts to fix.
Teresa H | First ImpressionsDue to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.
Elisa G | Overall ExperienceI have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.
Chris C | First ImpressionsThey really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.
ryan r | First ImpressionsGreat facility, clean and secure!
SHANE B | Overall ExperienceMy experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.
Janet s | Overall ExperienceAssistant manager was friendly, helpful and efficient.
Rhea H | First ImpressionsShelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.
Stephen J | First ImpressionsEverything has gone as expected in addition to excellent and friendly service.
john g | First ImpressionsThe associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.
ROBERT O | Overall ExperienceI had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!
Jon J | First ImpressionsWe were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey
Judith C | First ImpressionsOnly problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!
ROBERT O | First ImpressionsThe associate that helped me was fantastic. Super through, and really cute too!
ROBERT O | First ImpressionsBailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.
Chris S | First ImpressionsEverything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.
Eric P | Overall ExperienceThe staff member who helped me was very friendly and helpful. Great service.
BETH W | First ImpressionsOnce, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.
rachel m | Overall ExperienceCustomer service is fantastic at this location, and the actual facility is well kept
Felisha A | Overall ExperienceThank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .
dale r | Overall ExperienceGreat place. Always busy. Good people.
Jerry G | Overall ExperienceStaff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.
Jay M | First ImpressionsThe employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.
john e | First ImpressionsThe 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.
Diana S | First ImpressionsGreat experience at a stressful time in our lives. Thanks for the easy and friendly process.
Ryan P | Overall ExperienceThe guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !
michelle A | First ImpressionsI am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.
valencia b | First ImpressionsFast and friendly service! Like the check in after hours— very convenient
Darcy M | Overall ExperienceEverything went well during the time I used this storage facility.
EDGAR N | Overall ExperienceDale is a notch above! Keep him around!
Stacy C | Overall ExperienceEmployees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc
Erin E | Overall ExperienceVery personable and helpful staff!! Use them every time there is a needed move.
Darcy M | First ImpressionsAwesome staff, quick and responsive.
Marc F | First Impressionseverything was good
emilio m | Overall ExperienceFriendly, clean and helpful.
bart p | Overall ExperienceEveryone was great to work with, there customer service is top notch!!!!
Travis V | Overall ExperienceThis place is the best!!!!
JAMES D | Overall ExperienceThe unit was clean, and the staff are more than helpful. Thank you!
Dennis W | First ImpressionsAlways very nice and polite.
ELAINE B | Overall ExperienceThe entire crew was very professional, and extremely helpful!!
tim c | Overall ExperienceNo parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed
Joseph E | Overall ExperienceThey are friendly and helpful at this location!
Stephanie C | Overall ExperienceCustomers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.
Angelia M | Overall ExperienceThank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.
dean V | Overall ExperienceU-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!
dean V | First ImpressionsThe young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.
lisa G | First ImpressionsGreat can not complaint
Jennie C | First ImpressionsWill continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc
ADA M | Overall ExperienceNone
Victor V | Overall ExperienceGreat customer service very helpful I would recommend this station anytime, to my friend and family . Thank you
CELIA R | Overall ExperienceGood experience.
Michael K | Overall ExperienceI've used this specific location for MANY years because of the amazing service.
DEB G | ReservationThis is my favorite location. We have used them several times. Everyone is super nice and helpful.
Sarah S | Overall ExperienceVery convenient and easy access.
michelle f | Overall ExperienceThe only “problem” I encountered was the inability to end my contract using the online app.
Debora K | Overall ExperienceWill come again. 😁😁.
herbert s | ReservationThe 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.
joseph p | Overall ExperienceThx
Jack R | Overall ExperienceEvery time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!
Martha S | Overall ExperienceGreat staff. Efficient.
Jerry G | ReservationThe staff went above and beyond to help me
Doug D | Overall ExperienceAll good
Tony K | Overall ExperienceAverage experience with my storage unit. Clean and location was good.
susan h | ReservationVery efficient and helpful.
Timothy B | Overall ExperienceGreat service. The nickel and diming is a bit annoying, but the people were great.
kristin b | ReservationGreat place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!
Judah P | Overall Experience.
alicia s | Overall ExperienceGreat staff, great service, and prompt response to questions and needs. Highly recommended
Samuel H | Overall ExperienceThanks!
Heather D | Overall ExperienceNice
Tracy B | Overall ExperienceDidn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.
Aaron S | Overall ExperienceThere is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.
Tom M | Overall ExperienceAll good
MICHAEL G | Overall Experience