Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy who checked me in this morning did a remarkable job. I really appreciated his help, advice and demeanor. Thank him for me! The guy who checked me in did a fine job too. Much appreciated. Very quick and good.
Very impressed with the service, thank you all!
All staff members did a great job and were very helpful.
Bailey and her team of employees are awesome and always go above and beyond each and every time I rent from their location. Keep up the great job guys!
The truck has issues. The driver door really needs to be fixed, when it is opened it hits against the medal part of the truck popping it out. It was hard to open and get it closed. Very, very "squeaky" for lack of better words when turning the wheels and trying to position into spaces. Inside was dirty. I have rented several trucks over the years and this was the worst.
Full service store. Fully staffed with friendly, helpful staff even on a terrible weather day.
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issue
Nothing.
Equipment was clean!! Needs general vehicle maintenance, Heater in truck did not work properly to keep wondshield clear of ice. Transmission would not shift from 3rd to 4th.
We rented an auto transport and no one bothered to tell us that the sides folded down so that you could open the door after you loaded the car up onto the transport. I had to climb in and out of the car through the back hatch multiple times. We only found out about the fold down option when returned the rental to another location. I called the manager of the renting location and while she apologized she offered me nothing for their mistake. Luckily, I'm a flexible 63 year old.
There is very little space to enter or even park your car just so that you can go inside to rent a truck and etc., since the space is cramped and not at all space friendly. I would recommend a different location, otherwise I had no problem with the truck and everything else was fine.
Friendly customer service representative....
Make sure the workers stay focused on the customer when they come to pick up UHaul. The car that was towed with the UHaul was not well fastened because staff was overloaded with customers there, so the focus/dedication was absent. Midway through the trip we had to correct the car fasteners, and when we arrived at the destination, my son was devastated to find the steering wheel and the front wheels out of alignment.
My male rep could have been a little friendlier but overall was fine
Nothing
Well I spent over 300 dollars renting equipment from them they talked me into coming back to get the trailer after I loaded the u haul and I was told I had to park across the street and walk back in the rain then I came back got my GMC envoy denali and I was just gonna bring the trailer back with my car they gave me a hard time made me go get the u haul truckm and it was almost time for them to close when they told me to get the truck I said I would be right back I made it there a 659 and they were trying to put the trailer away and close the store before I got back I argued with the guy when he told me I owed 69 or whatever it was to rent the trailer I told him no I already paid for it only he tried saying I didn't and told me to shut up
First truck could not get seat to move, they said it moves but could not show me they just said it works if I tried and another person tried, I question if it works since if it works why would they not want to show it
Perfect operation; great equipment, great location and awesome staff! You won't be disappointed.
Equipment was ready and clean. Great customer service.
They tried to add extra items to my cart w initial set up. Then again at the end. The man didn't offer to put the dolly in the truck for us. This would have been helpful being a woman and I was alone. Everything else was great!
Only the girl staff member is knowledgable and friendly. The rest are rude and seem to not have a clue what is going on.
Keep doing what you are doing, van was ready for me, I was pulling out with the vehicle within 10 minutes of arriving, it was an awesome experience, same thing when I returned it. Easiest and smoothest pick up and return I have ever had!!
Excellent Customer at the time of pick up and drop off
Everything was great. Bailey was the person who helped us and she was extremely pleasant and fast!!
Quick and smooth quality service at this location
Bailey did an excellent job!
No issues at all here. Staff were very helpful.
My experience with the Olathe KS U-Haul location was excellent! Fast and friendly service.
Drop off was a breeze, helpful and friendly staff, quick and effortless. Nicely done U-Haul.
Truck was sluggish. Was a struggle to get speed to barely 40 mph while merging onto the freeway.
Phillip was awesome in getting me hooked up and on the road. Much appreciated. sb
The general manager Bailey is an incredible asset to this location. She is very friendly and always working to make the rental experience better. Thanks
Just keep doing what your doing, The people at the front counter were very helpful each time I went in ( once to look at trucks and then to pick up.
Great service. Very nice people.
Truck was clean. Associates assisting were good. This particular truck probably needs to be assessed by a mechanic. Steering seemed loose... ride pretty bumpy... compared to similar trucks I have rented.
We really enjoy the employees at this location! Very knowledgeable and efficient with their service.
This was my best experience using U-haul or any other rental. The staff during pick up and drop off were so courteous and friendly! If all your employees were this good you'd be well off.
Very simple process. Truck ran well.
We drop trailer off after hours and it usually doesn't get checked in until I call but really not an issue at al. Baily is so great and so happy when I get her on phone! Really makes a difference in your customer service as I have been renting a trailer 3 weekends every month for the last three.
Excellent Service!
N/a
The check-in (return) guy was not wearing a mask -- smoking cigars while attending to customers!
the two guys that were there didnt make me feel like they really care about the reservation . Also when i returned the truck i couldnt check it back in cuz the location sharing didnt work , and i did fix all my settings to give premmisions so it didnt work . and i kinda feel that i overpayed by alot somehow . i took from the same location for the same trip with the same everything before and payed around 150 includint u haul refuel at your location . this time it came out at 191 ... same trip same everything .. I rented over 8 times in that location... dont think will rent again after this time
Very good customer service! When returning equipment, someone was on the outside and helped check me out right at my vehicle. Also helped me load and unload equipment.
I was sent to Olathe after my original location (75th&Metcalf) didn't have my equipment that I had reserved. The people at the desk were all nice, unfortunately Olathe gave me the wrong trailer. My driver for the trailer left while I was still waiting to get our 2 trucks registered as it was taking a long time and we were already late due to the issues at the Metcalf location. I didn't see the wrong trailer until I got back home. I reserved the largest open trailer with a ramp. I was given an enclosed one with no ramp. We had to lift my riding mower into it and couldn't fit my taller items. I was later told the large open ones with a ramp aren't available one way just the 5x9, that wasn't the case when I reserved it. The call center is frustrating, when we lost the key I got multiple different answers as to what to do. It took all day to finally hear that the State Ave location could just make me a key after being told U haul doesn't cut keys and id have to pay roadside service or get my own locksmith to come out. When I called a locksmith he said all he needed was a key code and so then I had to call uhaul again. Im sure you can view the many notes from all of my phone calls. Everyone was nice but the experience itself was not good. Returning the trucks was also a joke. the website and app do not function properly. It could not find my location, yes I had my location turned on, so I was unable to do the after hours return and we left them there. I tried with all 3 of our phones. My friend who drove the trailer got a call about his trailer not being returned even though I called the next morning and told them I returned them which I was told they showed it processed. They must have just been referring to the truck and not the trailer. The trailer was put in my drivers name even though it was my reservation and my credit card paying for it. I didn't know it was in his name so didn't know to tell them that for the return. Both trucks and trailer should have been under one name for the reservation otherwise it just gets complicated.
Quick and painless
all was good
the counter operator was awesome helped with getting vehicle lights working
Thank you to your team. Very pleasant.
Great people to help you.--Thanks
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.
Bailey was extremely helpful in getting me set up and recommending products to help with my move.
I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!
I had an issue with the passcard that took several attempts to fix.
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.
Great facility, clean and secure!
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.
Assistant manager was friendly, helpful and efficient.
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.
Everything has gone as expected in addition to excellent and friendly service.
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.
I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey
Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!
The associate that helped me was fantastic. Super through, and really cute too!
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.
Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.
The staff member who helped me was very friendly and helpful. Great service.
Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.
Customer service is fantastic at this location, and the actual facility is well kept
Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .
Great place. Always busy. Good people.
Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.
The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.
The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.
Great experience at a stressful time in our lives. Thanks for the easy and friendly process.
The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !
I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.
Fast and friendly service! Like the check in after hours— very convenient
Everything went well during the time I used this storage facility.
Dale is a notch above! Keep him around!
Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc
Very personable and helpful staff!! Use them every time there is a needed move.
Awesome staff, quick and responsive.
everything was good
Friendly, clean and helpful.
Everyone was great to work with, there customer service is top notch!!!!
This place is the best!!!!
The unit was clean, and the staff are more than helpful. Thank you!
Always very nice and polite.
The entire crew was very professional, and extremely helpful!!
No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed
They are friendly and helpful at this location!
Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.
Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.
U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!
The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.
Great can not complaint
Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc
None
Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you
Good experience.
I've used this specific location for MANY years because of the amazing service.
This is my favorite location. We have used them several times. Everyone is super nice and helpful.
Very convenient and easy access.
The only “problem” I encountered was the inability to end my contract using the online app.
Will come again. 😁😁.
The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.
Thx
Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!
Great staff. Efficient.
The staff went above and beyond to help me
All good
Average experience with my storage unit. Clean and location was good.
Very efficient and helpful.
Great service. The nickel and diming is a bit annoying, but the people were great.
Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!
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Great staff, great service, and prompt response to questions and needs. Highly recommended
Thanks!
Nice
Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.
There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.
All good
