U-Haul Moving & Storage of Olathe

6480 reviews

12540 S Rogers Rd   Olathe, KS 66062
(1 mile south of 119th and I-35)

(913) 780-4494

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(913) 780-4494

12540 S Rogers Rd
Olathe, KS 66062

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Bailey did an excellent job!

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

No issues at all here. Staff were very helpful.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
5.0

My experience with the Olathe KS U-Haul location was excellent! Fast and friendly service.

Mary H. 
Rating:
5.0

Drop off was a breeze, helpful and friendly staff, quick and effortless. Nicely done U-Haul.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Truck was sluggish. Was a struggle to get speed to barely 40 mph while merging onto the freeway.

Kimberly H. 
Rating:
5.0

Phillip was awesome in getting me hooked up and on the road. Much appreciated. sb

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

The general manager Bailey is an incredible asset to this location. She is very friendly and always working to make the rental experience better. Thanks

Daniel S. 
Rating:
5.0

Just keep doing what your doing, The people at the front counter were very helpful each time I went in ( once to look at trucks and then to pick up.

Chris P. 
Rating:
3.0

Customer did not leave a comment.

brae E. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Great service. Very nice people.

Jason L. 
Rating:
5.0

Truck was clean. Associates assisting were good. This particular truck probably needs to be assessed by a mechanic. Steering seemed loose... ride pretty bumpy... compared to similar trucks I have rented.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

We really enjoy the employees at this location! Very knowledgeable and efficient with their service.

Kevin S. 
Rating:
5.0

This was my best experience using U-haul or any other rental. The staff during pick up and drop off were so courteous and friendly! If all your employees were this good you'd be well off.

BRANDON F. 
Rating:
5.0

Very simple process. Truck ran well.

Clint R. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

REX T. 
Rating:
4.0

We drop trailer off after hours and it usually doesn't get checked in until I call but really not an issue at al. Baily is so great and so happy when I get her on phone! Really makes a difference in your customer service as I have been renting a trailer 3 weekends every month for the last three.

Jack R. 
Rating:
5.0

Excellent Service!

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Nourdine T. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

N/a

Elisca W. 
Rating:
5.0

Customer did not leave a comment.

Bharadwaj P. 
Rating:
5.0

Customer did not leave a comment.

Bharadwaj P. 
Rating:
4.0

The check-in (return) guy was not wearing a mask -- smoking cigars while attending to customers!

Mehrzad H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Abbas N. 
Rating:
2.0

the two guys that were there didnt make me feel like they really care about the reservation . Also when i returned the truck i couldnt check it back in cuz the location sharing didnt work , and i did fix all my settings to give premmisions so it didnt work . and i kinda feel that i overpayed by alot somehow . i took from the same location for the same trip with the same everything before and payed around 150 includint u haul refuel at your location . this time it came out at 191 ... same trip same everything .. I rented over 8 times in that location... dont think will rent again after this time

Andrey P. 
Rating:
5.0

Very good customer service! When returning equipment, someone was on the outside and helped check me out right at my vehicle. Also helped me load and unload equipment.

Grace R. 
Rating:
3.0

I was sent to Olathe after my original location (75th&Metcalf) didn't have my equipment that I had reserved. The people at the desk were all nice, unfortunately Olathe gave me the wrong trailer. My driver for the trailer left while I was still waiting to get our 2 trucks registered as it was taking a long time and we were already late due to the issues at the Metcalf location. I didn't see the wrong trailer until I got back home. I reserved the largest open trailer with a ramp. I was given an enclosed one with no ramp. We had to lift my riding mower into it and couldn't fit my taller items. I was later told the large open ones with a ramp aren't available one way just the 5x9, that wasn't the case when I reserved it. The call center is frustrating, when we lost the key I got multiple different answers as to what to do. It took all day to finally hear that the State Ave location could just make me a key after being told U haul doesn't cut keys and id have to pay roadside service or get my own locksmith to come out. When I called a locksmith he said all he needed was a key code and so then I had to call uhaul again. Im sure you can view the many notes from all of my phone calls. Everyone was nice but the experience itself was not good. Returning the trucks was also a joke. the website and app do not function properly. It could not find my location, yes I had my location turned on, so I was unable to do the after hours return and we left them there. I tried with all 3 of our phones. My friend who drove the trailer got a call about his trailer not being returned even though I called the next morning and told them I returned them which I was told they showed it processed. They must have just been referring to the truck and not the trailer. The trailer was put in my drivers name even though it was my reservation and my credit card paying for it. I didn't know it was in his name so didn't know to tell them that for the return. Both trucks and trailer should have been under one name for the reservation otherwise it just gets complicated.

Calie R. 
Rating:
3.0

Customer did not leave a comment.

SANDRA B. 
Rating:
3.0

Customer did not leave a comment.

Kourtni M. 
Rating:
4.0

Quick and painless

Steven H. 
Rating:
4.0

all was good

Richard D. 
Rating:
5.0

the counter operator was awesome helped with getting vehicle lights working

WESLEY P. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Thank you to your team. Very pleasant.

TODD E. 
Rating:
5.0

Customer did not leave a comment.

Kelli B. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

GORDON H. 
Rating:
5.0

These men were prompt, and fast in/ out!

David L. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA F. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Great people to help you.--Thanks

emmett c.  |  Overall Experience 
Rating:
5.0

The olathe service center was great.

EMMETT C. 
Rating:
4.0

Customer did not leave a comment.

Gwen P. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

It would be hard to improve on perfection as far as I could tell from the service I received.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Location and staff were great. Trailer was terrible though. A few broken and bent parts inside. Outside looked filthy. Did not pull well at all compared to other trailers I've used from I haul. Passenger side tail light was out when we arrived to our destination as well. Not sure how long it had been out. May be time to replace that trailer from the fleet.

Steven H. 
Rating:
5.0

The staff at pick up and drop off were both professional and kind. Great job

DON B. 
Rating:
5.0

Customer service was excellent!

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus T. 
Rating:
5.0

Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.

Len H.  |  Overall Experience 
Rating:
3.0

Upon the return of the truck I did speak with the manager as the one day rental rate of $29.99 a Day is misleading. When I first called to this location apparently I was transferred to their call center and when I asked about reserving this 15 foot truck and how late could I could bring the truck back prior to the store closing, I was told this is only good for 6 hours and I needed to bring it back by 2:00, which defeats the purpose of renting it for the Day. I felt this was misleading and not very transparent in your advertised rate. The manager at the store attempted to explain the call center reservation misunderstanding however I will most likely use another company for our future moving needs.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Hansford W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tell C. 
Rating:
5.0

They went above & beyond to provide great customer service & make it easy!

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Waldo M. 
Rating:
4.0

Not all employees were wearing masks as required by Overland Park, KS.

PHILLIP K. 
Rating:
5.0

Bailey was extremely helpful in getting me set up and recommending products to help with my move.

Paula F.  |  First Impressions 
Rating:
1.0

Employees not friendly. and no parking available to keep my car until I finish moving and come back .

Jamal F. 
Rating:
5.0

Customer did not leave a comment.

Saysana I. 
Rating:
5.0

I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!

RON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Albert J. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Quick and easy. Drove up and personnel took the keys and that was it. Took 1 minute.

Amir D. 
Rating:
2.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Customer did not leave a comment.

Beth K. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Jim O. 
Rating:
4.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Very friendly and helpful staff

Debra L. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Barend V. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

I frequent this location. The people have been wonderful so far. However, this cargo van I just rented for over a week looked like the inside of the van had not been cleaned since the van's first rental. Also, the "Change Engine Oil Soon" light came on during the trip. No big deal, but I forgot to tell the young lady at the desk when I dropped it off.

Dennis R. 
Rating:
2.0

The truck was so dirty, dead bugs all over the place & so dusty, top to bottom.

ALAN S. 
Rating:
1.0

Absolute horrible did not do a walk though upon pick up if the truck asked if they could do a walk through upon return guy snatched the keys off the counter and then resumed to snatch the papers from my husbands hands then yelled at us in front of other customers when we asked about the read over on the receipt in front of other customers with many misc cuss words being thrown around

chelsea R. 
Rating:
4.0

Customer did not leave a comment.

douglas C.  |  Overall Experience 
Rating:
4.0

I had an issue with the passcard that took several attempts to fix.

Teresa H.  |  First Impressions 
Rating:
5.0

Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.

Elisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansford W.  |  First Impressions 
Rating:
5.0

I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.

Chris C.  |  First Impressions 
Rating:
4.0

They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.

ryan r.  |  First Impressions 
Rating:
5.0

Great facility, clean and secure!

SHANE B.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.

Janet s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Assistant manager was friendly, helpful and efficient.

Rhea H.  |  First Impressions 
Rating:
5.0

Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.

Stephen J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff N.  |  Overall Experience 
Rating:
5.0

Everything has gone as expected in addition to excellent and friendly service.

john g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jamie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin P.  |  Overall Experience 
Rating:
4.0

The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY L.  |  Overall Experience 
Rating:
5.0

I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!

Jon J.  |  First Impressions 
Rating:
5.0

We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you Bailey

Judith C.  |  First Impressions 
Rating:
5.0

Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!

ROBERT O.  |  First Impressions 
Rating:
5.0

The associate that helped me was fantastic. Super through, and really cute too!

ROBERT O.  |  First Impressions 
Rating:
5.0

Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.

Chris S.  |  First Impressions 
Rating:
5.0

Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.

Eric P.  |  Overall Experience 
Rating:
5.0

The staff member who helped me was very friendly and helpful. Great service.

BETH W.  |  First Impressions 
Rating:
5.0

Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.

rachel m.  |  Overall Experience 
Rating:
5.0

Customer service is fantastic at this location, and the actual facility is well kept

Felisha A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  Overall Experience 
Rating:
4.0

Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .

dale r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Great place. Always busy. Good people.

Jerry G.  |  Overall Experience 
Rating:
2.0

Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

Jay M.  |  First Impressions 
Rating:
3.0

The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

john e.  |  First Impressions 
Rating:
1.0

The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Diana S.  |  First Impressions 
Rating:
5.0

Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

Ryan P.  |  Overall Experience 
Rating:
5.0

The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

michelle A.  |  First Impressions 
Rating:
1.0

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

valencia b.  |  First Impressions 
Rating:
4.0

Fast and friendly service! Like the check in after hours— very convenient

Darcy M.  |  Overall Experience 
Rating:
5.0

Everything went well during the time I used this storage facility.

EDGAR N.  |  Overall Experience 
Rating:
5.0

Dale is a notch above! Keep him around!

Stacy C.  |  Overall Experience 
Rating:
2.0

Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Erin E.  |  Overall Experience 
Rating:
5.0

Very personable and helpful staff!! Use them every time there is a needed move.

Darcy M.  |  First Impressions 
Rating:
5.0

Awesome staff, quick and responsive.

Marc F.  |  First Impressions 
Rating:
5.0

everything was good

emilio m.  |  Overall Experience 
Rating:
5.0

Friendly, clean and helpful.

bart p.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with, there customer service is top notch!!!!

Travis V.  |  Overall Experience 
Rating:
5.0

This place is the best!!!!

JAMES D.  |  Overall Experience 
Rating:
5.0

The unit was clean, and the staff are more than helpful. Thank you!

Dennis W.  |  First Impressions 
Rating:
5.0

Always very nice and polite.

ELAINE B.  |  Overall Experience 
Rating:
5.0

The entire crew was very professional, and extremely helpful!!

tim c.  |  Overall Experience 
Rating:
2.0

No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Joseph E.  |  Overall Experience 
Rating:
5.0

They are friendly and helpful at this location!

Stephanie C.  |  Overall Experience 
Rating:
2.0

Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

Angelia M.  |  Overall Experience 
Rating:
5.0

Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V.  |  Overall Experience 
Rating:
4.0

U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

dean V.  |  First Impressions 
Rating:
4.0

The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

lisa G.  |  First Impressions 
Rating:
5.0

Great can not complaint

Jennie C.  |  First Impressions 
Rating:
5.0

Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

ADA M.  |  Overall Experience 
Rating:
5.0

None

Victor V.  |  Overall Experience 
Rating:
5.0

Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

CELIA R.  |  Overall Experience 
Rating:
4.0

Good experience.

Michael K.  |  Overall Experience 
Rating:
5.0

I've used this specific location for MANY years because of the amazing service.

DEB G.  |  Reservation 
Rating:
5.0

This is my favorite location. We have used them several times. Everyone is super nice and helpful.

Sarah S.  |  Overall Experience 
Rating:
5.0

Very convenient and easy access.

michelle f.  |  Overall Experience 
Rating:
5.0

The only “problem” I encountered was the inability to end my contract using the online app.

Debora K.  |  Overall Experience 
Rating:
5.0

Will come again. 😁😁.

herbert s.  |  Reservation 
Rating:
2.0

The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

joseph p.  |  Overall Experience 
Rating:
5.0

Thx

Jack R.  |  Overall Experience 
Rating:
5.0

Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Martha S.  |  Overall Experience 
Rating:
5.0

Great staff. Efficient.

Jerry G.  |  Reservation 
Rating:
5.0

The staff went above and beyond to help me

Doug D.  |  Overall Experience 
Rating:
3.0

All good

tony k.  |  Overall Experience 
Rating:
4.0

Average experience with my storage unit. Clean and location was good.

susan h.  |  Reservation 
Rating:
5.0

Very efficient and helpful.

Timothy B.  |  Overall Experience 
Rating:
4.0

Great service. The nickel and diming is a bit annoying, but the people were great.

kristin b.  |  Reservation 
Rating:
5.0

Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

Judah P.  |  Overall Experience 
Rating:
1.0

.

alicia s.  |  Overall Experience 
Rating:
5.0

Great staff, great service, and prompt response to questions and needs. Highly recommended

Samuel H.  |  Overall Experience 
Rating:
4.0

Thanks!

Heather D.  |  Overall Experience 
Rating:
5.0

Nice

Tracy B.  |  Overall Experience 
Rating:
3.0

Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Aaron S.  |  Overall Experience 
Rating:
3.0

There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

Tom M.  |  Overall Experience 
Rating:
5.0

All good

MICHAEL G.  |  Overall Experience 
No reviews have been submitted for this location.

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    U-Box® Containers

    We ship across town or accross the world!

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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