Customer did not leave a comment.Deidre J. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Olathe
Olathe, KS 66062
(1 mile south of 119th and I-35)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent customer service...Michael W.
Customer did not leave a comment.Yaron K.
Can never get through to customer service, location does not answer phone.Jennu J.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.Ryan M.
Despite computer issues, took care of everything.SCOTT J.
Great service, and care!! Use this location before, and would again, as well as recommend it!!Rachel N.
The computer system was down so everything was done by hand. The employees there were great at maintaining their frustration. I got my bill emailed the next day. When I got into the vehicle it was almost on empty so before I had to get going I added more gas. Just wish it had gas from the beginning.Christi T.
They need more parking for customers. overall good serviceHope M.
Customer did not leave a comment.Dawn O.
Friendly and fast!!Stacey A.
Awesome as usual!Zachary H.
Customer did not leave a comment.DARRELL J.
Treat people like customers and wear a smile.LETICIA G.
Customer did not leave a comment.SCOTT M.
Amazing service! Super easy and fast! Will definitely recommend!Zachary H.
Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it’s refreshing to have wonderful decent humans with hearts in this world right now. I’ve always had a good experience at this uhaul but it’s been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.Ululani F. | Overall Experience
Great jobGregory W.
Customer did not leave a comment.Wesley M.
Site was very busy both when trailer and truck were dropped off. Parking lot seemed a little small for the amount of vehicles/equipment residing there.John V.
Parking lot was hard to get into and out of... otherwise, great location!Rebecca L.
The young lady at the counter proved to have excellent customer service skills - Thank you ma'am!Kelly M.
Customer did not leave a comment.CLARK M.
Customer did not leave a comment.Lauren D.
provide basic tools, such as tie-downs and blankets included in the rental price, not an extra chargeWilliam P.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.Kristine B.
Good operationAllen H.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Madison K.
Customer did not leave a comment.LAURA S.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.JESUS M.
The young lady working the desk was quick and efficient as well as had great customer service skillsPaige W.
Great serviceRONNELL F.
Very fast , great sevice and peopleKenneth B.
Amazing as usual! Bailey was and always has been a huge help, with great customer service!Zachary H.
Customer did not leave a comment.Gregory T.
The staff at this location is BY FAR the best UHAUL staff I have ever dealt with, and I rent your trucks regularly from 6-7 different locations!! This location is my favorite to rent from!Zachary H.
Customer did not leave a comment.dan S.
Customer did not leave a comment.James W.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.Denise W.
Check out lady was very friendly and my truck was ready on requested pick up timeLarry S.
There was a young lady there who saved me from the person who did not show up at the UHaul rental place in Springhill, KS, she should be commended. The owner in Springhill should have his franchise ripped from him.Todd K.
Customer did not leave a comment.Kendall R.
We rent from this olathe location all the time, they never ever disappoint.. friendly, helpful, and cost effective.. Highly recommend them.James W.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.Brad S.
Since this was my first time renting a trailer instead of a truck, I stopped in a few days before hand to make sure I understood about equipment. I received a lot of reassurance and useful information from the lady that helped me that day as well as the gentleman that hooked up the trailer when I went back to get my rental. Very polite and knowledgeable people.Linda B.
Customer did not leave a comment.Dheeraj U.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.DARRELL W.
Customer did not leave a comment.Kristin G.
They were extremely helpful! Very informative!Megan T.
The only negative I can say is that it is kind of crowded in the parking area where all the vehicles and customers park. Other than that all is clean and the individuals were very professional.Lawrence G.
Customer did not leave a comment.Dimitri M.
All of the staff was friendly and professional. Everyone seemed to like working there. Very knowledgeable as well. Thanks gals and guys. CarlCarl S.
Have more people on staff on the counter.Leah V.
Customer did not leave a comment.Zack S.
Easy pickup and easy return. Excellent service. Would certainly choose this Uhaul Location again.Casey G.
I was especially thankful for Philip Boxdorfer's help. From the start he was extremely helpful--boxes, tape, storage, right truck! And when I needed to reach someone a bit after their closing he was available to help us! I had reserved a storage unit and realized I needed two and he got everything squared away over the phone as we made our way back to KC. The customer service here was outstanding. Thank you!LISA M.
Make sure all things are checked before giving a person the truck. I order a dolly and paid but never recieved it. I managed to maneuver without it. Never got reimbursed for itSean D.
Customer did not leave a comment.CRYSTAL K.
Nothing everything went as planned. Thank youClifford S.
Always use these locations it's greatLaureano P.
I barely drove 9 miles and you charged me $21.00 for fuel. Ridiculous. You should simply charge based on miles driven.Tom M.
the staff were very good!KATHY C.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.Dean H.
Customer did not leave a comment.MARLIN S.
Customer did not leave a comment.David W.
Customer did not leave a comment.Billy S.
Customer did not leave a comment.Brad M.
Customer did not leave a comment.Matthew R.
The granny attic leaked water on our packages after a rainfall.Alexander W.
Customer did not leave a comment.JEREMIAH R.
The truck I rented was clean, but had mechanical issues. I had to leave the truck running because I was afraid it would not start. The battery seemed very low. Also, it was difficult to keep it in a straight line down the road. There was something wrong in the front end. I was driving it only about 10 miles, so it was not a problem. No way, would I have driven this truck any long distance. I'm sure this was the exception, not the rule. I have rented trucks from this location several times before, and have had no issues like this before.George C.
Charges were on my card that were not approved and not received and multiple of the same charge. Location workes could not fix or help with at all.MARGARETTE C.
Bailey was great..again. Been to this store several times for trucks, trailers and supplies. Her and staff are always incredible.Robert D.
Customer did not leave a comment.Jeffrey S.
I have not rented for over a year not sure why I'm getting thisScott P.
Customer did not leave a comment.lori B.
Quickest, easiest U-Haul experience I have ever had. Easy in, easy out.craig H.
Bailey and her amazing team always provide me with 5 Star service each and every time I rent from them. Keep up the great work guys!Christopher S.
Customer did not leave a comment.Maria H.
The staff was great, but the trailer was dirty.Robert K.
Customer did not leave a comment.Jonathan S.
Good customer service there.Kenton T.
Customer did not leave a comment.Connie L.
The girl that was there when I picked up the trailer was by herself. She was efficient, clear, fast and pleasant. Same person was there when I returned the trailer. Same experience again. Not used to seeing this kind of service at most places! She deserves a raise!Blaise W.
I ended up needing a truck at the last minute and this location worked with me and even though they were busy they were able to get me a truck to meet my needs :-)Sulta B.
Truck that we received had a few dents in it. Battery should be checked more often, as battery was dead during our move. Service said it was way gone and could not be recharged. Back was not smooth to pull down and took awhile each time to close. No discounts were given and that made me a little upset and frustrates. As I had to wait 2 hours for services, in cold pouring down weather.Todd E.
Big difference than pick up locationARSHAD J.
Nothing. Very good experience overallTERRI M.
Customer did not leave a comment.KYLE R.
Customer did not leave a comment.DALTON S.
Customer did not leave a comment.laura o. | Overall Experience
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issueKARL S. | First Impressions
Customer did not leave a comment.MICHELLE T. | Overall Experience
Great people to help you.--Thanksemmett c. | Overall Experience
Everyone was so helpful and polite! It made the experience less stressful. Thanks for being awesome.Len H. | Overall Experience
Customer did not leave a comment.Hansford W. | Overall Experience
Bailey was extremely helpful in getting me set up and recommending products to help with my move.Paula F. | First Impressions
I have never been treated better by a business. The GM, Bailey, was the most professional person I’ve had the pleasure of doing business with in a very long time!RON M. | Overall Experience
Customer did not leave a comment.douglas C. | Overall Experience
I had an issue with the passcard that took several attempts to fix.Teresa H. | First Impressions
Due to the pandemic I needed to storage unit longer than expected. The staff was always helpful, competent and kind. Thank you.Elisa G. | Overall Experience
Customer did not leave a comment.Hansford W. | First Impressions
I have rented from this location a few times (as well as from other locations) and this one is by far my favorite. Staff is great.Chris C. | First Impressions
They really need to make ramps going into the climate control facility. Having the step going in there with a dolly makes it extremely difficult.ryan r. | First Impressions
Great facility, clean and secure!SHANE B. | Overall Experience
My experience with U-Haul was excellent. Bailey was so nice and helpful. At the last min I needed a storage unit and they were able to accommodate in a quick no hassle process. I would highly recommend this location.Janet s. | Overall Experience
Customer did not leave a comment.Mary F. | Overall Experience
Assistant manager was friendly, helpful and efficient.Rhea H. | First Impressions
Shelby set up my reservation and worked with me to make a perfect solution. Bailey checked me in quickly, she obviously knows what she is doing.Stephen J. | First Impressions
Customer did not leave a comment.Kara Z. | First Impressions
Customer did not leave a comment.Jeff N. | Overall Experience
Everything has gone as expected in addition to excellent and friendly service.john g. | First Impressions
Customer did not leave a comment.jamie r. | First Impressions
Customer did not leave a comment.Austin P. | Overall Experience
The associated were all fantastic. The locker itself was super clean. Getting in and out of the facility was a huge challenge in patience. Went there 6 times over the month. Each time was a chore. At least one day I had to wait over 8 minutes to get the driveway clear so we could get to the unit. They need a separate drive to the storage facility. Other than that a great experience.ROBERT O. | Overall Experience
Customer did not leave a comment.DEAN G. | Overall Experience
Customer did not leave a comment.JEFFREY L. | Overall Experience
I had tried multiple times to rent a storage unit online with no success, always an error when trying to pay even though my bank account was being charged, so I went to the location. The first person couldn't help me so I waited 20 minutes or more. Bailey then helped me get a unit within a few minutes. I know they were all very busy, but Bailey treated me with genuine kindness and true customer service. Thank you!Jon J. | First Impressions
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you BaileyJudith C. | First Impressions
Only problem is trying to get around all the trucks and people renting trucks to get into the storage area. Can be very congested. Otherwise mgr Bailey was awesome and very helpful!ROBERT O. | First Impressions
The associate that helped me was fantastic. Super through, and really cute too!ROBERT O. | First Impressions
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.Chris S. | First Impressions
Everything from check-in to check-out went smoothly and Bailey was a great help and very patient with my 86 year old Uncle. We appreciate her service. I also appreciate U-Haul practicing safe distancing so well.Eric P. | Overall Experience
The staff member who helped me was very friendly and helpful. Great service.BETH W. | First Impressions
Once, when my scan card was de-magnetized, and I couldn't get to my storage unit outside of office hours, I called customer service and the staff weren't very helpful. I ended up having to leave the place with all my stuff loaded in my trunk and drove around with a stuffed trunk all day. My experience at U-Haul was EXCELLENT, but I wish there were a way to remotely open and close the door outside of office hours for someone who got their card de-magnetized/stolen/lost.rachel m. | Overall Experience
Customer service is fantastic at this location, and the actual facility is well keptFelisha A. | Overall Experience
Customer did not leave a comment.Nicole P. | Overall Experience
Thank you for renting us the space .if we haft to come back again we was told we could that a good thing to know thanks. have a bless day .dale r. | Overall Experience
Customer did not leave a comment.Thomas S. | First Impressions
Great place. Always busy. Good people.Jerry G. | Overall Experience
Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.Jay M. | First Impressions
The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.john e. | First Impressions
The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.Diana S. | First Impressions
Great experience at a stressful time in our lives. Thanks for the easy and friendly process.Ryan P. | Overall Experience
The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !michelle A. | First Impressions
I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.valencia b. | First Impressions
Fast and friendly service! Like the check in after hours— very convenientDarcy M. | Overall Experience
Everything went well during the time I used this storage facility.EDGAR N. | Overall Experience
Dale is a notch above! Keep him around!Stacy C. | Overall Experience
Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly blocErin E. | Overall Experience
Very personable and helpful staff!! Use them every time there is a needed move.Darcy M. | First Impressions
Awesome staff, quick and responsive.Marc F. | First Impressions
everything was goodemilio m. | Overall Experience
Friendly, clean and helpful.bart p. | Overall Experience
Everyone was great to work with, there customer service is top notch!!!!Travis V. | Overall Experience
This place is the best!!!!JAMES D. | Overall Experience
The unit was clean, and the staff are more than helpful. Thank you!Dennis W. | First Impressions
Always very nice and polite.ELAINE B. | Overall Experience
The entire crew was very professional, and extremely helpful!!tim c. | Overall Experience
No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closedJoseph E. | Overall Experience
They are friendly and helpful at this location!Stephanie C. | Overall Experience
Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.Angelia M. | Overall Experience
Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.dean V. | Overall Experience
U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!dean V. | First Impressions
The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.lisa G. | First Impressions
Great can not complaintJennie C. | First Impressions
Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experiencADA M. | Overall Experience
NoneVictor V. | Overall Experience
Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank youCELIA R. | Overall Experience
Good experience.Michael K. | Overall Experience
I've used this specific location for MANY years because of the amazing service.DEB G. | Reservation
This is my favorite location. We have used them several times. Everyone is super nice and helpful.Sarah S. | Overall Experience
Very convenient and easy access.michelle f. | Overall Experience
The only “problem” I encountered was the inability to end my contract using the online app.Debora K. | Overall Experience
Will come again. 😁😁.herbert s. | Reservation
The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.joseph p. | Overall Experience
ThxJack R. | Overall Experience
Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!Martha S. | Overall Experience
Great staff. Efficient.Jerry G. | Reservation
The staff went above and beyond to help meDoug D. | Overall Experience
All goodtony k. | Overall Experience
Average experience with my storage unit. Clean and location was good.susan h. | Reservation
Very efficient and helpful.Timothy B. | Overall Experience
Great service. The nickel and diming is a bit annoying, but the people were great.kristin b. | Reservation
Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!Judah P. | Overall Experience
.alicia s. | Overall Experience
Great staff, great service, and prompt response to questions and needs. Highly recommendedSamuel H. | Overall Experience
Thanks!Heather D. | Overall Experience
NiceTracy B. | Overall Experience
Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.Aaron S. | Overall Experience
There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.Tom M. | Overall Experience
All goodMICHAEL G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!