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Wayne A | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Ooltewah
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I gave 2 star not because the hilltop location was bad, but that my experience overall wasn’t the best. I had my pick up location changed twice and the second change was because U-Haul rented out the truck. I had reserved eight days prior, on the morning I went to pick it up. That put me behind schedule on a tight timeline
Daron ALady was extremely rude to my dad who dropped off the truck. She was horrible and we will never be back at this location. She argued with him about the fuel gauge, amongst other things.
GRANT GKim Brainerd was fantastic! She made the whole move less stressful and was a pleasure to work with. She is a great asset to the U HAUL company
Jerry A | First ImpressionsKim was wonderful!
DEBORAH G | First ImpressionsExcellent location, super clean, super nice, and brand new. Truck was not new but was clean and in good shape. Storage unit is perfect.
HEATH BEverything is good !!!
roger aAttendant has you waiting like a dummy without communicating clearly what is going on, wasting my time. She had me wait 5-10 minutes while she parked another van and stood inside van for minutes. Then came back to check me in, took her time and drove away without handing me receipt, after a while she came back and had me go into the office to get a receipt. This location is inneficient with attendants, I should self checked in for a faster process.
Juan R