Customer Reviews for U-Haul Moving & Storage of Orange

Rating:

4.0

Ended up using the guy at the counter, the app needs to be improved

Rating:

2.0

Unit leaked and damaged furniture and items that were stored . There was often water in front of the units door which you had to stand in.

Rating:

5.0

I dropped trailer off after hours and it was very easy.

Rating:

1.0

The car trailer that I had made a reservation for and i confirmed reservation was not ready when it was supposed to be. When I got the trailer home, it had a flat tire. The only good thing about the U-Haul experience was a gentleman behind the counter, he tried very hard

Rating:

5.0

I rented a vehicle hauling trailer. When loading the vehicle on the trailer I tilted over the fender and noticed one of the tires mostly bald, no tread. I notified the U-Haul attendant when I returned the trailer.

Rating:

5.0

Drop-off was quick, staff was very helpful. No issues.

Rating:

5.0

Gwen and Ricky and Rich were friendly new the business well. they are all keepers and they are the type of employees that will have me coming back.

Rating:

5.0

Friendly helpful staff

Rating:

4.0

Quick and easy ,in and out,truck could have been swept a bit more,not horrible but some grit on floor

Rating:

2.0

Overall, I was able to get what I needed done. As far as customer service goes, the most decent service I received was from the girl at the front desk. I think her name was Nathalia. Other than that, the service from the men was subpar. I went into the facility about a week prior to my reservation just to confirm that what I wanted to do would be ok. When I first walked up there was a man at the desk and he didn't even have the decency to greet me or ask what my purpose for coming in was. Even when I said, “I just have a couple questions”. He didn't look up from his phone, just said “ok”. He only looked up from his phone after I asked my question and replied with, “I don't know. My manager will be in tomorrow so you can call and ask then”. Although, I understand he didn't know the answer, his service was awful. When I came in to pick the truck and trailer up, it was much better dealing with the woman. She set me up with another man that would assist us with attaching the trailer to the truck. It was cold and rainy out, so I can completely understand him not wanting to be out there but at the end of the day, making sure we are good to go and all our questions are answered should be important to him as an associate. As soon as he attached the trailer he immediately started walking away. He didn't ask if we had any questions, didn't ask if we were all good, nothing. I had to ask him if he could come back as I was not finished. He looked extremely annoyed when I did this. I have worked in customer service for quite a few years and I confirm that it is not always fun working with the general public, but I was nothing but nice, patient and respectful because again, I know how it is. I feel bad even putting in a negative review but a conversation with these employees would be beneficial. A handful of them clearly do not know how to provide service to customers when they are not being supervised.

Rating:

5.0

The manager was very helpful - nice without being over the top and very knowledgeable! Overall we really enjoyed our experience renting from this location

Rating:

5.0

The person I worked with when I picked up and when I returned was the same. He was friendly, helpful and all around top tier employee. I wish I remembered his name so I could give a shout out but his badge did say "owner" on it. He was very easy to work with and made the rental experience a pleasant breeze.

Rating:

2.0

I booked a 6 x 12 trailer and found out water leaking from the roof under rain weather. One of previous customers who used this trailer, made a big hole at both front corners. Though I left the shop 30 minutes ago, I decided to call them and requested to switch. The next trailer got broken tail lights. Turning signal, brake / hazard lamps were fine, but no lights when I drove after sunset. I had to drive under heavy rain during the night and felt very uncomfortable. Many track drivers gave a horn to me because they were annoyed. People at U-Haul, New Haven were nice and friendly, but they had to check all equipments carefully to keep customers in safe.

Rating:

4.0

Quick and easy drop off

Rating:

5.0

Kenny Hernandez and his team were all helpful, polite and professional. I bought boxes and the associate who cashed me out carried my boxes to my car. I rented a van as well and everyone I spoke with and that helped me was amazing! Kenny and his team are amazing!!

Rating:

5.0

Slight

Rating:

5.0

You guys are already doing great

Rating:

5.0

Nothing

Rating:

5.0

I had a good experience.

Rating:

5.0

I am extremely pleased and ecstatic with my most recent experiences with uhaul and the very knowledgeable and accommodating staff!!!!!!!!!!

Rating:

3.0

Tried to use the online reg and check in but it was terrible. Entered my info and license photos etc several times only to receive a message telling me to go inside to the counter where I had to re-answer the same questions I already entered online. Ultimately wasted 1/2 hour of time. Next time I’ll skip the “convenience” of the online process and just go right inside. Counter staff was good and I had no complaints about them, or the equipment.

Rating:

1.0

All three representatives were inept. I asked for pickup availability and said they had nothing. I went on line and booked it immediately upon leaving the facility and went back and they gave me a pickup.. Horrible customer service, not polite and more street trash than Customer Service representatives

Rating:

5.0

Joseph Skehan was very knowledgeable and a great help. He went above and beyond for his customers. Always friendly and polite while engaged in his customer service duties. And for that I recommend this location. Just ask for Joe.

Rating:

5.0

Great experience all round, return staff were great

Rating:

1.0

One of the worst customer service experiences I have ever had. The staff was rude, combative and unprofessional. I was originally given the wrong keys and had to wait while they redid the entire rental and then the new keys didn't work. The representative started an argument with me that would have been avoided if he had just apologized for having made an error in the first place. When I brought the keys in while dropping the truck off I was told to put them back in the truck. The next day I got a call asking when I was bringing the truck back because they never took the original truck out of the system. Then they sent me the final invoice with a $14 gas charge when I had driven the pickup 10 miles. When I called to complain I got corporate who did take care of the gas charge for me but the promised call from the local manager never came. If you need to rent a truck avoid this location at all costs.

Rating:

5.0

Extremely satisfying with this service.

Rating:

5.0

The staff at the Orange center all always so friendly and helpful. It's a pleasure renting from UHaul at this location - thank you!

Rating:

5.0

I forgot my coat 🧥 in the trunk and didn’t get a courtesy call to inform me. Since I did remembered and wasn’t concerned about my coat 🧥 since I am visiting from Florida and had other coats 🧥 with me I decided to let this one go. The fact of the matter is i should have gotten a courtesy call!!!!

Rating:

3.0

I should not have to take photos of the truck. Check the plates, fuel and odometer . Doesn’t anyone in the place work. Never had to go through that anywhere.

Rating:

4.0

All great with the van and the pick up, but when we returned (5pm), there was no representatives in the office at all - no staff. With about 8 angry people waiting. Only took about 25 minutes, but thought you should be aware that your store was left unattended that long.

Rating:

5.0

I’ve rented from this location before and they do a great job Telephone reps were also quite efficient and kind. Great customer service!! Thank you

Rating:

5.0

Kenny was very helpful

Rating:

1.0

I went in the location to book a truck for the next day. Early morning pick up. The last time i booked a truck early they didn’t put it in the system. I thought this time id do it in person so i don’t have the same problem. Same problem again the lady never put it in the early pick up system. I had to wait a hr & half for them to open.

Rating:

4.0

Make it a little easier when returning the vehicle

Rating:

3.0

I arrived to pick up truck and NO ONE was behind the counter. Waited almost ten minutes. Finally got in the truck it stunk of cigarettes and the floor was dirty and someone rigged the seatbelt so that they wrapped behind the seats so we had to undo that. Very dissatisfied with this visit.

Rating:

5.0

The truck had oil spilled in storage area from previous user, steering in front end has excessive play otherwise no other issues, employees were friendly, efficient and helpful, process was easy, would recommend

Rating:

4.0

Every time I come to uhaul, and I use it often, the process to check out a truck is different. Sometimes they ask for my license, sometimes they don’t. The questions they ask and what they do is SO different each time. I wish it was standard.

Rating:

5.0

The employee there was knowledgably about the car dolly and told me it should be moving freely.

Rating:

5.0

The manager was a really nice guy

Rating:

5.0

The u haul team member was very helpful resolving my mistake. He went above and beyond what most would do. Thanks

Rating:

1.0

Had a noon pick up, Walked in, the showroom was empty , Smelled heavy of Marijuana, I walked around for 13 minutes and nobody came to help, finally almost 20 minutes in an employee came from the bathroom, The price was 12 dollars more than I was quoted online, they say oh taxes and fees, What the fuck a recovery fee , apprpximate tax,Yet you charge 17.00 dollars for some shit insurance , as well, get The fuck outta here $0.99 a mile , on top of that , Seriously, I'll never come to this shit location again....

Rating:

5.0

N/A

Rating:

1.0

The staff behavior is too bad

Rating:

5.0

None

Rating:

5.0

Tim the owner in Orange, CT was extraordinary to work with I had a 10-footer recently

Rating:

5.0

The temperature was 60 degrees. The sign said 65 to 85 degrees. Hard to report problem called referred to main call center and not sure if desk can refer to manager. I kept coat on while sorting. I have vacated bin and will use you again. Clean facility. Maybe sign should be changed to have blue zone as 60 degrees and above if your policy changed.

Rating:

4.0

Explain the interior dashboard keys. Had trouble finding hazard lights.

Rating:

1.0

Have customer service be more transparent they won't even call me back after having a outrageously High bill I've rented trucks many times before at this store I've never had the bill doubled over and no one will call me back and explain anything as a matter of fact I'm being ignored and people are being evasive to the situation

Rating:

4.0

Desiree was great! Good customer service

Rating:

1.0

The staff are cheating in fuel charges. Always take a picture and keep as an evidence otherwise they will cheat you.

Rating:

1.0

They gave me a trailer full of snow after almost one hour of waiting at the office because the employee was busy helping his friend who left the key of his car inside the car i would leave you some pictures of my experience on google because of the bad experience i have had.

Rating:

5.0

pick up was easy , staff very professional ,friendly and helpful. made sure everything worked fine on the trailer before leaving

Rating:

4.0

Advise the customer when at the counter that they will be required to take photos of the vehicle’s body & roof conditions prior to leaving the premises. If I had not opened my text messages just before leaving premises it would have been to late after leaving.

Rating:

2.0

$318 for wrong drop off. Not once was I told to bring the truck back. If I was even asked I wouldve told them Im picking up bouncy houses and putting them in storage by my house. I was charged 416.89 for a 1 day rental and 68 miles. I would recommend people buy a trailer, lift gate or any other possible option, and pay with credit card to dispute transaction. I bought a pallet jack just to use to bring the bouncy houses back and forth from storage. We were going to use uhauls as part of our business for deliveries because of the ramps but when harbor freight sells trailers for $999 and uhell is 400 a day.

Rating:

5.0

I left the storage unit because the price was raised. I had no problem with the workers.

Rating:

4.0

The place needed more staff. It seemed like there was only one employee so that the check in/out process was a little slow. Very friendly though.

Rating:

3.0

make sure the correct keys are given to customer

Rating:

3.0

The keypad to access my unit would often not be working

Rating:

5.0

Awesome

Rating:

5.0

Be welcome to the site.

Rating:

4.0

Make it a little easier to find the check in counter, but your employees polite and professional. An overall stress free experience. Thanks

Rating:

5.0

Great staff very efficient and helpful.

Rating:

5.0

Kenny is doing a great job, I use haul quite frequently and have used the storage units twice. They are very clean and they well maintained.

Rating:

5.0

Excellent customer 👌

Rating:

4.0

You only lose a star because of the constant rate increases on the storage.

Rating:

5.0

Tim was a great asset to my move.

Rating:

4.0

The toilet was out of order.

Rating:

5.0

It was close to our daughters school. It was very clean and secure. The staff were awesome each time that we were there. We are definitley using them for as long as needed.

Rating:

1.0

I rented nearly one year with no issues. With this current staff, they're Young and rude. Do rude I had to call the police.

Rating:

4.0

At this Uhual but not all

Rating:

4.0

I think the very first question was silly. Because you've a guy's advewe see u haul everywhere So your first question makes no sense whatsoever. That's just my opinion enjoy your day

Rating:

4.0

Great facility, really good truck. Pick up was easy, even after the app left me hanging. Drop off went well.

Rating:

1.0

Mice droppings all in my stuff I had to clean it and their help is lazy just want to sit and be in there phone's very unprofessional

Rating:

5.0

My wife and I were searching for a cheaper price for our storage capacity needs, and we also patronize the Orange, CT facilities for moving vans/trucks. Thanks to the entire staff that I interacted with. Much appreciated

Rating:

5.0

I'm well satisfied with uhaul service.

Rating:

4.0

Mouse problem is my only concern

Rating:

1.0

This was the worse experience I’ve had to date. It was already a horrible time having to store my stuff due to separation, but i booked the storage online for an inside unit, upon arrival I was informed that there were no units available. There were only outside units, my movers were there was was costing me $269 an hour so I had no choice as it was late already . The outside unit when we arrived up the hill was wet inside. I was so disappointed and sad I couldn’t help but cry as it was already an emotional day. The worker was very nice and tried to accommodate me as much as he could but I will no longer use uhaul storage because apparently this is common practice for them in Orange.

Rating:

1.0

When I was checking out just after closing I put my card key in the drop box and didnt even look at the instructions until the door closed. A very helpful young man was coming out and I mentioned it to home and he went back in and found my card for me and also said he would let the manager know I was checking out. I had a vmail before I got home from the site letting me know they received my message! I also got a confirmation email the next day. Wonderful experience!!!

Rating:

1.0

The unit was infested with rats.I’m very disappointed and would like a full refund. My items are contaminated and now in process of disposal and sanitation of my itens.

Rating:

1.0

While service staff were great, and the check in process was smooth, checking out was a nightmare. A good amount of our personal belongings ranging from furniture, home decor, clothes, footwear etc. were damaged due to what may have been a water leak of some sort due to lack of security of the storage unit. We had a very unpleasant time trying to figure out what had happened, figuring out how to report it, and having to move with soggy boxes and damaged goods into our new apartment. This was our first time utilizing a storage unit and I would not recommend this to anyone or do it again myself. One of my footwear had gotten so wet and damaged there was a ton of mold growing on it! A public health hazard and a mover's nightmare to have to deal with. I was smart enough to have paid for insurance, but with the lack of responsiveness from RepWest and their odd contracting language on what they cover and don't, I am left as a disappointed customer on all fronts. If UHaul won't provide safe, secure units that will protect customers' personal belongings, at least have a well-intentioned insurance available for customers to purchase.

Rating:

5.0

Arianna was extremely pleasant and very helpful....she created an excellent experience for us...

Rating:

3.0

I was very happy with u haul in still ask one of your employees to add the name of the company that I work for to the contract because im payment are been made with company card and your employee said that that can’t be done i had gave her the phone to talk to my boss to have her explain and very rude gave me back the phone and could not explain. Call your main line and ask if this could be done and they said yes and told me that they were sending a email to the facility maneager so I could get a call back and neaver did

Rating:

5.0

Convenient location, right on the post rd. Friendly staff n storage area was clean

Rating:

1.0

I hate u hall

Rating:

5.0

Very glad to see mileage rates reasonable again, made me come back :)

Rating:

5.0

clean, neat and safe

Rating:

5.0

Excellent customer service and friendly, helpful staff!

Rating:

1.0

Online reservation was ignored and then forced to pay for a storage unit with the ceiling was falling in very disappointed with the customer service. Second employee was very nice and helpful she was also able to give me a update on what I can do to resolve the issue. Was still very disappointed in the service and the place in general.

Rating:

3.0

I did find out that reserving a storage means really nothing, unless you pay rent on it which I wasn’t prepared to do but time is of the essence.

Rating:

5.0

Charae the manager was great 👍. AAAAA++++. ALL AROUND

Rating:

5.0

My only problem was they didn't have an outside storage unit available. They were very nice

Rating:

5.0

They were extremely helpfull the entire time. I was given vehicles to dirve, I had the largest storage units I had ever seen. The helped me with every question or issue that I had.

Rating:

5.0

Everytime I use u haul I never have any problems but this go round the staff was beyond helpful

Rating:

2.0

To this day your employee referencing (manager at the orange, Ct facility turned my experience into a nightmare she attempted to go into my account without authorization after it was explained to your corporate office which is documented, that I had checked out before next due date and my note to uhaul would be you could do better and not what i consider to be thuggish activity by this person not to mention her poor customer service relations but as I mentioned initially illegally attempting to nurgalize my account, thus culminating in a very negative experience. Thank you.

Rating:

4.0

I was happy to get a very large storage unit. And they accommodated me with a truck for a period of at least 6 days because I have to move out of my home by December 29th and I will be moving most of the items by myself. I am a 64 year old grandmother.

Rating:

5.0

Great staff and service ❣️💯💯

Rating:

5.0

Solo que deben fumigar por que hace como un mes habia ratones

Rating:

5.0

Micheal and store manager went above on beyond to accommodate me .

Rating:

1.0

Sold my merchandise when I was told I could pay it over the phone and have 42hrs to retrieve it,had over 15000 worth of merchandise in that unit,I'm heading towards getting an attorney and I had paid for that unit for over 4 yrs,I need contacted immediately 6145129008

Rating:

5.0

Excellent, very knowledgeable and helpful staff!

Rating:

5.0

great company in Orange Ct. that is the best U-Haul in CT.

Rating:

5.0

U Haul staff were very friendly and helpful with any questions that I had. I appreciate their help.

Rating:

1.0

The 190 Boston Post Rd center in Orange, CT has very rude employees. The first day I went in to put my stuff in storage should’ve been when I canceled the reservation all together. I had reserved the biggest storage unit, put a down payment on it online & then they said they only had small ones left.. Then the guy BEHIND me went up to the counter asking for a large one and they miraculously had a large one available for him. So my husband had gotten into an argument with one of the staff members who had threatened him “he’s not the one to play with”.. The staff is rude, unprofessional, immature and definitely not customer friendly. Also, they are not accommodating at all. I got a letter to pay a certain amount by a certain date, when I went to go pay it, they told me I had to pay a completely different amount.. Of course MORE than I expected.. Specifically, $250 more than what I expected to have to pay. I talked to someone from customer service, they gave me different information than the employees that actually work IN the orange location.. and when I told the workers what customer service said and had wrote a note in my account as well, they wouldn’t accommodate that. Seems like *most* of the employees there should be sitting behind a desk, not dealing with customers hands on because they’re incapable of doing so politely and professionally. Definitely wouldn’t recommend giving your money to this location, they don’t value their word at all.

Rating:

5.0

Customer service was always top-notch, excellent!!!

Rating:

5.0

I had a very pleasant experience using the U-haul facility, thank you!

Rating:

4.0

The only problem was the lighting. There is no light inside the storage room and the one in the hallways switches off after some time of no motion in the hallways. Often, I found myself in my storage room in the dark only with my cellphone light. That needs to change.

Rating:

5.0

La atencion que me dieron fue increíble

Rating:

3.0

When trucks are used everyone should bring the gas level where it need to be however there would be no need to dispute anything

Rating:

5.0

Very helpful and friendly got me what I needed at a good price

Rating:

3.0

I reserved a storage unit days before arriving to this location. On the day of my arrival I was given a notice telling me my reservation was cancelled. Luckily there was one unit available but had there not been this would have been extremely inconvenient. I was told reservations were not accepted here AFTER being cancelled on, but why then did they allow me to place a reservation? This is a terrible way to conduct business.

Rating:

3.0

Should be a staff member or members to actually locate units instead of just handing customer a map. Also units should be checked when a customer moves out same day. The one that was provided to me still had items inside and two locks on it, one had to be cut off.

Rating:

5.0

Fred Johnson has a very well managed facility. His staff is well informed and very helpful. I have been with this location for several years and have a great business relationship with mr. Johnson.

Rating:

1.0

The staff is great the facility is filled with mold so it’s no bueno.

Rating:

5.0

the start of the Truck Rental- Sucked; no key in Wallingford Drop Boxes- 9" of Snow plowed (wind Row) in front of Truck truck not cleaned off! Did Change Difference in Mileage From Wallingford to Meriden/West Haven To Orange...Call Center- 3 Time Calling- until I got worth while help! From there on No Issues... Thank You Dave for the Extra Walk Thru- Greatly Appreciated

Rating:

5.0

Saving me money!!!

Rating:

2.0

I had mice eat most of my times I had in my dresser all my drawers had mice feces all over some of my clothes were ruined. I had to wash everything I had in that storage.

Rating:

4.0

Just would have liked for the hours of the storage to be a little later instead of 7pm on weekdays, should make it for 9p… for people who work and need to grab something from storage. And on weekends til 8p.

Rating:

2.0

When i rented the space they gave me the wrong cubicle #2324 AN UPPER LEVEL THE CORRECT # WAS 1414 SO I LEFT MY STUFF IN THE AISLE UNTIL THE MORNING WHERE I STRAIGHTENED OUT THE CORRECT ROOM # SO I COULD LOAD MY STUFF IN A GROUND LEVEL CUBICLE

Rating:

5.0

I really enjoyed the offer attached to the hired truck. Uhaul is simply the best. Thanks

Rating:

1.0

I was trying to move my things from the U-Haul in Connecticut to the U-Haul in North Carolina and I ended up needing one extra day to exit the U-Haul in Connecticut and they had no way to work with me on that I tried to get a prorated rate. they wanted the full month and nothing else when I asked if I could just get until 10pm on my last day to have things out they said no I would be locked out of the unit at 7 PM that was not the case when I moved in there. I was for sure loading things at 10 pm. I could not understand if I would’ve been late on my payment I would not be locked out, but because I was requesting an extra day that I was willing to pay for they could not work with me. Well I’m back in NC and decided not to use uhaul and will not use them again for trucks either.

Rating:

4.0

I want to thank Fred and Uhaul for standing behind me through this difficult situation. When mice decided to move in my storage unit I lost about 3/4 of my things. Everyone else tried to tell me Uhaul probably wouldn’t compensate me. But I carried faith with me. Uhaul is one company that still values customer service in a day where it is hard to find. It wasn’t easy for me to lose my high school year book or my children’s’ sentimental belongings but I was respected and felt valued. Thank you again Fred and Uhaul for doing what’s right! Godspeed

Rating:

3.0

The young lady ( black woman)that works in your facility has a bad attitude, does not know how to treat customers, my 2 encounters with this person was the worst, get better help, was not in uniform, everyone else was, had on a sweatsuit not cute

Rating:

3.0

Mice in the unit destroyed some of my property.

Rating:

5.0

Excellent storage company. Staff are extremely helpful and professional. Highly recommend!

Rating:

5.0

Daisy & staff are very helpful & professional.. Thanks for making my move a pleasant one..

Rating:

5.0

It would be nice if there was an accessible dumpster so debris could be disposed if when the lockers are vacatd

Rating:

5.0

Ethan was great to deal with. Very knowledgeable and helpful !!’ Hooked me up to 6 x12 trailer and later closed me out of storage unit. Just a real pleasure to work with !!!

Rating:

1.0

I pre-paid a unit. I had 5 points of contact. No one left a message! My unit was given away. When I went there with my movers—my unit was inaccessible.

Rating:

5.0

The customer service was exceptional and the facility was very well organized and clean.

Rating:

5.0

I am not sure how I received this notification. I did not rent or need the assistance of u-haul. Could just be a mistake in the number that was uses or a mishap with something else. My name is Ryan Walton and if you need to contact me at 203 5073676

Rating:

5.0

Great staff very helpful and friendly.

Rating:

4.0

Place was clean and staff was nice but I was charged for an RV space instead of a storage unit and had to wait on supervisor to help/fix the problem

Rating:

1.0

Stop f****** sending emails to my phone man

Rating:

5.0

Very helpful employees.

Rating:

5.0

Fredrick and staff were awesome. He helped to accommodate a request due to two different individuals sharing the same unit with separate move-in and move-out dates. Highly recommend this facility.

Rating:

5.0

Excellent customer service and seamless process

Rating:

5.0

Staff was pleasant and very helpful- computers were giving them trouble but they immediately stepped up to make sure there was minimal inconvenience - thank you very much!

Rating:

5.0

VERY NICE STAFF - MOVED FROM MILFORD TO ORANGE. LOCATION WAS GREAT !

Rating:

2.0

Box was up to my standards

Rating:

5.0

Never had any issues with access to my storage unit and moving out was easy. Customer service was top notch.

Rating:

5.0

Family members moved things furniture's out Storage I was told that left four things in dump area that pay for be removed . I came five days later told this removed teo things out dump area , man call said give me until 5pm. Family return moved items could not get in entry card canceled out. That only complaint . Thank you I greatly been happy with services storage . Have blessed day. Alma Jones 2/2/21

Rating:

3.0

The facility is spotless, the unit was spotless. I had to use the bathroom, very clean and well stocked. The directions to get in after-hours were not that clear, it took a few extra minutes for me to get into the building. But once inside, you could tell that this facility was well taken care of. The text I received when I booked the unit said there would be a lock waiting for me in the unit. There was no lock, luckily there was a Target nearby and I was able to purchase one. However, when I went to the office the next day to seek a refund for the lock, the person was unable to help me. She was very professional and took down my information. I was told to come back when a manager was available. The lock was less than $14. I would expect that employees can be empowered to make a $14 decision, especially since I had a receipt and the text stating a lock would be in the unit. I have not had a chance to go back to the office, so I am still out my money. I provided my cell number, no call back. That is why I am rating this just average. Frank Ficaro 203-556-4792

Rating:

1.0

some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.

Rating:

5.0

Joe Carlino is the best!

Rating:

5.0

Very helpful and nice personnel.

Rating:

5.0

My experience was pleasant and the staff was polite and helpful.

Rating:

5.0

Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Rating:

5.0

Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Rating:

5.0

Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Rating:

4.0

Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

Rating:

5.0

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Rating:

4.0

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Thank you.

Rating:

5.0

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. I highly recommend them!

Rating:

4.0

During busy hours service could take a while due to the volume.

Rating:

5.0

Excellent friendly service thank you!

Rating:

5.0

Great service.

Rating:

5.0

Fred and his team are excellent.

Rating:

5.0

Excellent

Rating:

5.0

Very good

Rating:

5.0

Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Rating:

5.0

Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

Rating:

5.0

Love this uhaul hopefully soon we shall be back when it is time

Rating:

4.0

More service help when three or more people in line would be great thank you

Rating:

5.0

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

Rating:

1.0

They charged me extra 50$ for no reason.

Rating:

5.0

The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. Thank you!

Rating:

5.0

You are running your company brilliantly. Thank you.

Rating:

5.0

The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

Rating:

5.0

Very professional Thank You

Rating:

4.0

We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

Rating:

5.0

Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

Rating:

5.0

This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Rating:

3.0

Very positive experience

Rating:

5.0

My only issue with my storage unit was having to go up and down the steps with big furniture.

Rating:

4.0

All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Rating:

4.0

Very friendly and helpful staff in Orange.

Rating:

5.0

Very nice and well trained staff

Rating:

5.0

My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

Rating:

1.0

not enough room here to write what I want.

Rating:

5.0

Thank you for your help

Rating:

4.0

None at this time

Rating:

3.0

Too expensive

Rating:

2.0

I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

Rating:

5.0

Good service