Overall, I was able to get what I needed done. As far as customer service goes, the most decent service I received was from the girl at the front desk. I think her name was Nathalia. Other than that, the service from the men was subpar. I went into the facility about a week prior to my reservation just to confirm that what I wanted to do would be ok. When I first walked up there was a man at the desk and he didn't even have the decency to greet me or ask what my purpose for coming in was. Even when I said, “I just have a couple questions”. He didn't look up from his phone, just said “ok”. He only looked up from his phone after I asked my question and replied with, “I don't know. My manager will be in tomorrow so you can call and ask then”. Although, I understand he didn't know the answer, his service was awful. When I came in to pick the truck and trailer up, it was much better dealing with the woman. She set me up with another man that would assist us with attaching the trailer to the truck. It was cold and rainy out, so I can completely understand him not wanting to be out there but at the end of the day, making sure we are good to go and all our questions are answered should be important to him as an associate. As soon as he attached the trailer he immediately started walking away. He didn't ask if we had any questions, didn't ask if we were all good, nothing. I had to ask him if he could come back as I was not finished. He looked extremely annoyed when I did this. I have worked in customer service for quite a few years and I confirm that it is not always fun working with the general public, but I was nothing but nice, patient and respectful because again, I know how it is. I feel bad even putting in a negative review but a conversation with these employees would be beneficial. A handful of them clearly do not know how to provide service to customers when they are not being supervised.
Pillar B | Overall ExperienceSelf Storage Units in Orange, CT, 06477
U-Haul Moving & Storage of Orange
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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![Example storage unit layout]()
Small
4' x 8' x 7'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $79.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
4' x 5' x 7'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $79.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
4' x 12' x 6'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $109.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
8' x 8' x 7'1-2 Bedroom Home
Size Guide- Rate:
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$89.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $89.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
8' x 8' x 6'1-2 Bedroom Home
Size Guide- Rate:
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$114.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
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![Example storage unit layout]()
Medium
8' x 10' x 6'1-2 Bedroom Home
Size Guide- Rate:
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$144.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $144.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Indoor Storage
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Wooster Square
83 Water St, New Haven, CT 06511 View Available Units4.6 miles from this location -
U-Haul Moving & Storage of State Street New Haven
1175 State St, New Haven, CT 06511 View Available Units5.7 miles from this location -
U-Haul Moving & Storage of Hamden
1685 Dixwell Ave, Hamden, CT 06514 View Available Units7.0 miles from this location -
U-Haul Moving & Storage at Boston Ave
636-650 Boston Ave, Bridgeport, CT 06610 View Available Units10.8 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I am extremely pleased and ecstatic with my most recent experiences with uhaul and the very knowledgeable and accommodating staff!!!!!!!!!!
Patricia J | Online Move InKenny was very helpful
Lisa B | First ImpressionsThe temperature was 60 degrees. The sign said 65 to 85 degrees. Hard to report problem called referred to main call center and not sure if desk can refer to manager. I kept coat on while sorting. I have vacated bin and will use you again. Clean facility. Maybe sign should be changed to have blue zone as 60 degrees and above if your policy changed.
SUSAN W | Overall ExperienceDesiree was great! Good customer service
NOEMI R | Overall ExperienceI left the storage unit because the price was raised. I had no problem with the workers.
PERSIDA B | Overall ExperienceThe keypad to access my unit would often not be working
Donald M | Overall ExperienceGreat staff very efficient and helpful.
HENRY C | First ImpressionsKenny is doing a great job, I use haul quite frequently and have used the storage units twice. They are very clean and they well maintained.
DANIEL A | Overall ExperienceExcellent customer 👌
DR P | First ImpressionsYou only lose a star because of the constant rate increases on the storage.
EDDIE M | Overall ExperienceTim was a great asset to my move.
Marcel B | Online Move InThe toilet was out of order.
Marwan O | Overall ExperienceIt was close to our daughters school. It was very clean and secure. The staff were awesome each time that we were there. We are definitley using them for as long as needed.
David W | Overall Experience