U-Haul Moving & Storage of Orange

5698 reviews

190 Boston Post Rd   Orange, CT 06477
(S Of Bull Hill Ln)

(203) 795-0291

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Special Operating Hours

  • 1/27/2021 - 1/29/2021: 9:00 am - 5:00 pm

Contact Us

(203) 795-0291

190 Boston Post Rd
Orange, CT 06477

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Special Operating Hours

  • 1/27/2021 - 1/29/2021: 9:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Really bad costumer services from everyone that works in that location in orage ct.

TONY P. 
Rating:
2.0

Customer did not leave a comment.

Garry R. 
Rating:
4.0

Make sure people are given clear instructions. Not every renter knows trucks or the equipment. I ask questions to make sure I am clear on everything, but even I didn't know certain details about the equipment I was renting. Your people were very helpful.

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Everything was fine considering the pandemic.

HAROLD R. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
3.0

Online Check in was a disaster

JOAN S. 
Rating:
5.0

Customer did not leave a comment.

Dennis V. 
Rating:
2.0

Didn't have one of the reserved dolleys, and sent me to another location to pick one up. Very inconvenient. ALSO: The cost is too high. Why is the cost twice what it was a few months ago? ALSO: Why are 9' vans not allowed for longer trips? The van would have been ideal for me.

MICHAEL R. 
Rating:
5.0

Great experience keep up the good work

Nick P. 
Rating:
1.0

Need more help I was waiting for one hour my equipment was not ready not to happy about that

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Salvatore V. 
Rating:
5.0

Loved the service but I would not recommend renting that car carrier until serviced. The spinning trailer lock never locked and unhooked from my car as I loaded the vehicle onto the carrier. Total disaster. If I wasn't mechanically inclined this could have killed someone

DUDLEY L. 
Rating:
5.0

Customer did not leave a comment.

CHERI M. 
Rating:
5.0

Excellent service from the vehicle to returning the vehicle. Thank you

RICHARD B. 
Rating:
5.0

Staff was extremely patient, friendly, and helpful.

David B. 
Rating:
5.0

Customer did not leave a comment.

laurie P. 
Rating:
4.0

The outside of the van wad filthy. Overall, a great experience!

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
1.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

PAULASHANA M. 
Rating:
5.0

Customer did not leave a comment.

LATINA G. 
Rating:
5.0

Great experience, no trouble no hassles. Tracy

TRACY B. 
Rating:
5.0

This place has expanded! I needed to off load the trailer and leave a vehicle they were very helpful assisting me with that request. Their touchless equipment return was excellent and all were very friendly.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS V. 
Rating:
5.0

The staff was excellent. They educated me about the equipment very well. I appreciated the time they took.

ROBERT B. 
Rating:
4.0

Communicate when the truck is available earlier in the day.

DARRIN C. 
Rating:
5.0

Customer did not leave a comment.

ABDON M. 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

The staff was helpful, friendly, and professional

MARICE M. 
Rating:
3.0

I had trouble with mobile check in so had to go inside. The person (a man) who helped me was rude & mumbled. If I could have easily made other arrangements to rent a truck, I would have.

Bethany K. 
Rating:
4.0

A little extra training for the guy who was at the front.

KATHERINE K. 
Rating:
1.0

The girl at the desk didn't look up when I walked in and was standing in front of her and no one else was in the store. I had to ask her for instructions on where to drop off the uhaul. After that I came back inside to ask if there was anything I had to sign or follow up with and for a receipt. Also I had mentioned that when I spoke with a uhaul rep Thursday they told me that there wouldn't be an additional day charge for dropping my uhaul off 1.5hr later that I could actually keep the uhaul until the 2nd of January with approval from their regional office. I dropped off my uhaul at 12:27pm on Jan 1st instead of at 11am and my receipt shows 3:37pm. Very disappointed in the return uhaul Service.

Amanda N. 
Rating:
2.0

Communicate if a truck is able to be dropped of at a different location or not. let the customer do a preorder and not confirm address

WASHAUN H. 
Rating:
5.0

Customer did not leave a comment.

Nick V.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

guy N. 
Rating:
5.0

Excellent experience. I called same day and got exact vehicle I needed . Process was very straight forward and easy to understand.

MONICA L. 
Rating:
5.0

Very helpful staff at this location

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Very friendly and polite. Fast, easy and convenient.

Shawn S. 
Rating:
2.0

They took my truck in late so i got charged an extra day. This place can eat my dick

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Joan L. 
Rating:
3.0

My bill was twice what I was told. I went 19 miles. I was told not to worry about the time I had it because it was the slow time of year. So I kept it an hour longer and was billed $90 for what was supposed to be $19 plus mileage, plus $11 insurance. Would love to know why!!!

Marilyn R. 
Rating:
5.0

Customer did not leave a comment.

OMAR C. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
1.0

This location was unorganized, they didn't have my order ready despite having done mobile pick up and check in and payment hours before. The staff was not knowledgeable of anything and they delayed my move by almost an hour. Had I not self advocated I would've ended up paying twice too because they were so disorganized. Then when I got into my truck, it had less than a half a tank of gas and I needed to drive to another state - yet again delaying my move even more because I had to stop in the middle of everything to get gas.

MICHAEL M. 
Rating:
2.0

Try washing the window s so a person can see,

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Drop-off went great. Very helpful.

Clifford H. 
Rating:
3.0

Was wrongly charged an extra day on a rental still have not received a refund

Adam H. 
Rating:
5.0

Customer did not leave a comment.

NELSON O. 
Rating:
1.0

Workers not wearing masks. Also give false information to customers.

Eric B. 
Rating:
3.0

I picked up truck approximately 30 hours after a 9" snowfall. From the ground looking up the roof looked clear of snow. When I got home and saw the roof only the edges were clean. Not acceptable!!!

STEPHEN D. 
Rating:
4.0

quick drop off receiving person was quick and efficient.

WILLIAM F. 
Rating:
4.0

Vehicle had minor issues that made long drive very unpleasant. Excessive shaking above 55 mph, excessive draft and window noise on driver window. Lock chained to door of truck had a key on keychain that did not open the lock. This resulted in more mileage wasted to buy lock late on Sunday night from Target. Inconvenient and wasteful.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
3.0

The radio didn't work and the dome lights didn't work, so that resulted in a experience that was not as favorable as it could've been.

ERIC R. 
Rating:
4.0

Everything went well. Thanks

MICHAEL L. 
Rating:
1.0

some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.

justin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selma K. 
Rating:
2.0

Customer did not leave a comment.

DENNIS M. 
Rating:
4.0

don't park the vehicles so close to each other, I had to get in on the passenger side plus the e-brake was pulled up so hard I couldn't budge it and had to go back inside to get help

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA F. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA M. 
Rating:
5.0

The employees I had contact with were very helpful . They took the time to make sure I had everything I needed.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

1. Please remind customers to do a full check of the truck before leaving, i almost missed that the back door was ajar and i had to properly secure it before leaving. 2. Please bring out all materials that the customer ordered i almost left without receiving my moving blankets and shrink wrap.

Adem C. 
Rating:
5.0

The staff was very friendly, professional and courteous. The center was very clean and it was evident that great care was taken to to protect employees and staff from COVID-19.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

RUBEN C. 
Rating:
5.0

Customer did not leave a comment.

jackie G. 
Rating:
5.0

Easy pickup and dropoff. No complaints. Will be back.

STEPHANIE P. 
Rating:
5.0

Nothing

Viktor J. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

denise p.  |  Overall Experience 
Rating:
5.0

Great service

Noel R. 
Rating:
5.0

Joe Carlino is the best!

Matthew H.  |  First Impressions 
Rating:
5.0

Lashell was amazing. I had originally booked a 6x12 enclosed trailer at a different location but it was confirmed me for in another location out of my way. I ended up booking a 5x8 at the orange location. The morning I went to pick it up I saw 6x12s in the driveway and Lashell Said if they weren't picked up within their reservation time I could get one. We hooked up the 5x8 then waited an hour around town and came back was I was able to get the 6x12! She helped me take off the old trailer and put the new trailer on! Very happy and amazed with the customer service at this location and the other Hamden location Where I got the truck from. Uhaul got a customer for life.

Jeffrey C. 
Rating:
5.0

Very friendly staff easy in easy out fast service with online check in and check out.

Wayne B. 
Rating:
3.0

My reservation was cancelled without anyone telling me. I ended up spending another 40 minutes at location while the staff scrambled to get me a vehicle.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Dorit B. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD R. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

THEOPHILUS A. 
Rating:
4.0

Customer did not leave a comment.

Lashaunda E. 
Rating:
4.0

Customer did not leave a comment.

BRADFORD R. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Customer did not leave a comment.

SAM J. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Perfect crew well maintained vehicle's great job

cornell D. 
Rating:
3.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
4.0

Simple drop-off, did not go inside or interact with anyone.

Michael M. 
Rating:
5.0

Smoothest drop off I ever experienced.

Terrence D. 
Rating:
5.0

Great workers General manager was excellent when we had issues hooking up the equipment to my truck I will surely recommend them and yes, I will always go there even though i live in bridgeport

AARON S. 
Rating:
5.0

I booked online, but check in asked redundant questions, a lot of unnecessary paperwork and took way to long. Should have been contactless but wasn't at all.

RAY L. 
Rating:
5.0

UHaul personnel were kind and helpful. Thank you.

Karen D. 
Rating:
5.0

Just wanted to mention specifically that Lachelle helped me check in at around 7:20 this morning and was so helpful and nice. Couldn't have been easier.

Paul S. 
Rating:
5.0

Ethan was very nice and adept at walking us through the process.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

The associate that I delt with was great and quick.

CIANO D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Very helpful and nice personnel.

Max D.  |  First Impressions 
Rating:
5.0

My experience was pleasant and the staff was polite and helpful.

john w.  |  First Impressions 
Rating:
5.0

Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Timothy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando M.  |  Overall Experience 
Rating:
5.0

Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Carmen M.  |  Overall Experience 
Rating:
5.0

Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Princess H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan J.  |  First Impressions 
Rating:
4.0

Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

susan w.  |  Overall Experience 
Rating:
5.0

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Richard G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james d.  |  Overall Experience 
Rating:
4.0

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Thank you.

Ernie P.  |  Overall Experience 
Rating:
5.0

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. I highly recommend them!

Jessica M.  |  Overall Experience 
Rating:
4.0

During busy hours service could take a while due to the volume.

Paul H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa A.  |  Overall Experience 
Rating:
5.0

Excellent friendly service thank you!

Frank C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Q.  |  First Impressions 
Rating:
5.0

Great service.

Laura P.  |  First Impressions 
Rating:
5.0

Fred and his team are excellent.

John I.  |  Overall Experience 
Rating:
5.0

Excellent

Barbara J.  |  Overall Experience 
Rating:
5.0

Very good

Barbara J.  |  First Impressions 
Rating:
5.0

Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Ernie P.  |  First Impressions 
Rating:
5.0

Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

Paul E.  |  Overall Experience 
Rating:
5.0

Love this uhaul hopefully soon we shall be back when it is time

James M.  |  Overall Experience 
Rating:
4.0

More service help when three or more people in line would be great thank you

Sue M.  |  Overall Experience 
Rating:
5.0

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

David B.  |  First Impressions 
Rating:
1.0

They charged me extra 50$ for no reason.

SANDEEP REDDY G.  |  First Impressions 
Rating:
5.0

The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. Thank you!

Timothy G.  |  First Impressions 
Rating:
5.0

You are running your company brilliantly. Thank you.

Seth C.  |  First Impressions 
Rating:
5.0

The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

jose m.  |  Overall Experience 
Rating:
5.0

Very professional Thank You

Paul L.  |  First Impressions 
Rating:
4.0

We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

IVY K.  |  Overall Experience 
Rating:
5.0

Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

kelly b.  |  First Impressions 
Rating:
5.0

This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Brad F.  |  Overall Experience 
Rating:
3.0

Very positive experience

David O.  |  First Impressions 
Rating:
5.0

My only issue with my storage unit was having to go up and down the steps with big furniture.

Wannona C.  |  Overall Experience 
Rating:
4.0

All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Rob S.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff in Orange.

Carey M.  |  Overall Experience 
Rating:
5.0

Very nice and well trained staff

Shirley N.  |  Overall Experience 
Rating:
5.0

My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

thomas t.  |  Overall Experience 
Rating:
1.0

not enough room here to write what I want.

Briana F.  |  Overall Experience 
Rating:
5.0

Thank you for your help

maria n.  |  Overall Experience 
Rating:
4.0

None at this time

angela m.  |  Overall Experience 
Rating:
3.0

Too expensive

ANGELA F.  |  Overall Experience 
Rating:
2.0

I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

kadena r.  |  Overall Experience 
Rating:
5.0

Good service

Enrique E.  |  Overall Experience 
Rating:
1.0

Till this day they want to charge me the monthly pay when i left the facility way before my month was due, called to fix it and nothing have got done !

jilliane a.  |  Overall Experience 
No reviews have been submitted for this location.

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