U-Haul Moving & Storage of Orange

Rating:

1.0

Really bad costumer services from everyone that works in that location in orage ct.

Rating:

4.0

Make sure people are given clear instructions. Not every renter knows trucks or the equipment. I ask questions to make sure I am clear on everything, but even I didn't know certain details about the equipment I was renting. Your people were very helpful.

Rating:

5.0

Everything was fine considering the pandemic.

Rating:

3.0

Online Check in was a disaster

Rating:

2.0

Didn't have one of the reserved dolleys, and sent me to another location to pick one up. Very inconvenient. ALSO: The cost is too high. Why is the cost twice what it was a few months ago? ALSO: Why are 9' vans not allowed for longer trips? The van would have been ideal for me.

Rating:

5.0

Great experience keep up the good work

Rating:

1.0

Need more help I was waiting for one hour my equipment was not ready not to happy about that

Rating:

5.0

Loved the service but I would not recommend renting that car carrier until serviced. The spinning trailer lock never locked and unhooked from my car as I loaded the vehicle onto the carrier. Total disaster. If I wasn't mechanically inclined this could have killed someone

Rating:

5.0

Excellent service from the vehicle to returning the vehicle. Thank you

Rating:

5.0

Staff was extremely patient, friendly, and helpful.

Rating:

4.0

The outside of the van wad filthy. Overall, a great experience!

Rating:

5.0

Great experience, no trouble no hassles. Tracy

Rating:

5.0

This place has expanded! I needed to off load the trailer and leave a vehicle they were very helpful assisting me with that request. Their touchless equipment return was excellent and all were very friendly.

Rating:

5.0

The staff was excellent. They educated me about the equipment very well. I appreciated the time they took.

Rating:

4.0

Communicate when the truck is available earlier in the day.

Rating:

5.0

The staff was helpful, friendly, and professional

Rating:

3.0

I had trouble with mobile check in so had to go inside. The person (a man) who helped me was rude & mumbled. If I could have easily made other arrangements to rent a truck, I would have.

Rating:

4.0

A little extra training for the guy who was at the front.

Rating:

1.0

The girl at the desk didn't look up when I walked in and was standing in front of her and no one else was in the store. I had to ask her for instructions on where to drop off the uhaul. After that I came back inside to ask if there was anything I had to sign or follow up with and for a receipt. Also I had mentioned that when I spoke with a uhaul rep Thursday they told me that there wouldn't be an additional day charge for dropping my uhaul off 1.5hr later that I could actually keep the uhaul until the 2nd of January with approval from their regional office. I dropped off my uhaul at 12:27pm on Jan 1st instead of at 11am and my receipt shows 3:37pm. Very disappointed in the return uhaul Service.

Rating:

2.0

Communicate if a truck is able to be dropped of at a different location or not. let the customer do a preorder and not confirm address

Rating:

5.0

Excellent experience. I called same day and got exact vehicle I needed . Process was very straight forward and easy to understand.

Rating:

5.0

Very helpful staff at this location

Rating:

5.0

Very friendly and polite. Fast, easy and convenient.

Rating:

2.0

They took my truck in late so i got charged an extra day. This place can eat my dick

Rating:

3.0

My bill was twice what I was told. I went 19 miles. I was told not to worry about the time I had it because it was the slow time of year. So I kept it an hour longer and was billed $90 for what was supposed to be $19 plus mileage, plus $11 insurance. Would love to know why!!!

Rating:

1.0

This location was unorganized, they didn't have my order ready despite having done mobile pick up and check in and payment hours before. The staff was not knowledgeable of anything and they delayed my move by almost an hour. Had I not self advocated I would've ended up paying twice too because they were so disorganized. Then when I got into my truck, it had less than a half a tank of gas and I needed to drive to another state - yet again delaying my move even more because I had to stop in the middle of everything to get gas.

Rating:

2.0

Try washing the window s so a person can see,

Rating:

5.0

Drop-off went great. Very helpful.

Rating:

3.0

Was wrongly charged an extra day on a rental still have not received a refund

Rating:

1.0

Workers not wearing masks. Also give false information to customers.

Rating:

3.0

I picked up truck approximately 30 hours after a 9" snowfall. From the ground looking up the roof looked clear of snow. When I got home and saw the roof only the edges were clean. Not acceptable!!!

Rating:

4.0

quick drop off receiving person was quick and efficient.

Rating:

4.0

Vehicle had minor issues that made long drive very unpleasant. Excessive shaking above 55 mph, excessive draft and window noise on driver window. Lock chained to door of truck had a key on keychain that did not open the lock. This resulted in more mileage wasted to buy lock late on Sunday night from Target. Inconvenient and wasteful.

Rating:

3.0

The radio didn't work and the dome lights didn't work, so that resulted in a experience that was not as favorable as it could've been.

Rating:

4.0

Everything went well. Thanks

Rating:

1.0

some staff have a bad attitude. i got a call last week saying my account wasn't closed out though i gave the building key and my lock key last month. it's not my fault if it was lost. this place needs to be more professional, desperately. and it's impossible to get through the phone for anything.

Rating:

4.0

don't park the vehicles so close to each other, I had to get in on the passenger side plus the e-brake was pulled up so hard I couldn't budge it and had to go back inside to get help

Rating:

5.0

The employees I had contact with were very helpful . They took the time to make sure I had everything I needed.

Rating:

4.0

1. Please remind customers to do a full check of the truck before leaving, i almost missed that the back door was ajar and i had to properly secure it before leaving. 2. Please bring out all materials that the customer ordered i almost left without receiving my moving blankets and shrink wrap.

Rating:

5.0

The staff was very friendly, professional and courteous. The center was very clean and it was evident that great care was taken to to protect employees and staff from COVID-19.

Rating:

5.0

Easy pickup and dropoff. No complaints. Will be back.

Rating:

5.0

Nothing

Rating:

5.0

Great service

Rating:

5.0

Joe Carlino is the best!

Rating:

5.0

Lashell was amazing. I had originally booked a 6x12 enclosed trailer at a different location but it was confirmed me for in another location out of my way. I ended up booking a 5x8 at the orange location. The morning I went to pick it up I saw 6x12s in the driveway and Lashell Said if they weren't picked up within their reservation time I could get one. We hooked up the 5x8 then waited an hour around town and came back was I was able to get the 6x12! She helped me take off the old trailer and put the new trailer on! Very happy and amazed with the customer service at this location and the other Hamden location Where I got the truck from. Uhaul got a customer for life.

Rating:

5.0

Very friendly staff easy in easy out fast service with online check in and check out.

Rating:

3.0

My reservation was cancelled without anyone telling me. I ended up spending another 40 minutes at location while the staff scrambled to get me a vehicle.

Rating:

5.0

Perfect crew well maintained vehicle's great job

Rating:

4.0

Simple drop-off, did not go inside or interact with anyone.

Rating:

5.0

Smoothest drop off I ever experienced.

Rating:

5.0

Great workers General manager was excellent when we had issues hooking up the equipment to my truck I will surely recommend them and yes, I will always go there even though i live in bridgeport

Rating:

5.0

I booked online, but check in asked redundant questions, a lot of unnecessary paperwork and took way to long. Should have been contactless but wasn't at all.

Rating:

5.0

UHaul personnel were kind and helpful. Thank you.

Rating:

5.0

Just wanted to mention specifically that Lachelle helped me check in at around 7:20 this morning and was so helpful and nice. Couldn't have been easier.

Rating:

5.0

Ethan was very nice and adept at walking us through the process.

Rating:

5.0

The associate that I delt with was great and quick.

Rating:

5.0

Very helpful and nice personnel.

Rating:

5.0

My experience was pleasant and the staff was polite and helpful.

Rating:

5.0

Great experience- clean and well maintained. A shout out to Joe C. who helped me out a couple of times- thanks Joe!

Rating:

5.0

Mr.Frederick was very helpful .i love the way he went beyond to give us the customer service ever. You rock sir I'm forever thankful. Thx do much

Rating:

5.0

Staff was VERY nice & friendly had great customer service skills I was able to come in with my reservation and get exactly what I needed for my move did not have to wait long because staff worked TOGETHER as a team I strongly recommend coming here if your in need to move.

Rating:

4.0

Manager and staff were respectful and helpful. They only improvement I would note is provide information verbally or on small flyer with hours storage bin is open. Found out later same as store hours. I was also unaware that store bought lock was required. I also was not informed that card has to be swipe in and out each time bin door opened or alarm goes off. A safety concern is patrons did not wear masks in shared hallways. Need signage to remind customers to wear a mask. Overall I had a good experience.

Rating:

5.0

The staff I dealt with were extremely kind. The shift lead was an incredibly kind, social and professional person. He took care very good care of me. As soon as I walked in, you knew why he lead team.

Rating:

4.0

Fred is fantastic. Bring him back when is is healed. Richard is crazy. Attitude and disrespectful. He has no idea what Customer service is or patience. Not only should he Not be a manager but Not in Customer service. Listen to the recordings. Thank you.

Rating:

5.0

Everyone who works at U-Haul Orange Ct on the Post Road are amazing. They are friendly and help out whenever they can. I highly recommend them!

Rating:

4.0

During busy hours service could take a while due to the volume.

Rating:

5.0

Excellent friendly service thank you!

Rating:

5.0

Great service.

Rating:

5.0

Fred and his team are excellent.

Rating:

5.0

Excellent

Rating:

5.0

Very good

Rating:

5.0

Fred the manager is outstanding! His response is quick and efficient. He is always professional keeping the customer needs first. Thank you Fred. Ernie Parent

Rating:

5.0

Rich, Seamus and the staff were all a pleasure to work with, and very helpful during a difficult time for me. They made the experience a pleasure, from storage to trailer and vehicle rental, pros all!

Rating:

5.0

Love this uhaul hopefully soon we shall be back when it is time

Rating:

4.0

More service help when three or more people in line would be great thank you

Rating:

5.0

Great service - Friendly Helpful staff - Just want I need at A great price!!! Thank You U-Haul!!!

Rating:

1.0

They charged me extra 50$ for no reason.

Rating:

5.0

The 2 people who helped me were professional and thorough. Very pleasant- a great asset to your team. Thank you!

Rating:

5.0

You are running your company brilliantly. Thank you.

Rating:

5.0

The girl that took care me is super nice and very helpfull LOve It She should earn a raise Thanks

Rating:

5.0

Very professional Thank You

Rating:

4.0

We arrived on several occasions to bring new in/remove old items from and was frustrated to find all loading bays occupied by unused trucks/trailers. That should be parked elsewhere.

Rating:

5.0

Young woman at the counter was courteous and explained everything. Very friendly, especially from to a mom whom just got back from a 14 hour drive back from a college campus!

Rating:

5.0

This facility is excellent! Staff is always very friendly & helpful. Trucks always available & in great condition. Manager Fred Johnson is a great guy. Treats people with decency. He is a true asset!

Rating:

3.0

Very positive experience

Rating:

5.0

My only issue with my storage unit was having to go up and down the steps with big furniture.

Rating:

4.0

All in all the facility was fine. My only two negatives were, the floors were a little bumpy and sometimes things would vibrate off the cart and computer glitches

Rating:

4.0

Very friendly and helpful staff in Orange.

Rating:

5.0

Very nice and well trained staff

Rating:

5.0

My overall experience was very positive. The staff at the Orange CT outlet were extremely helpful and courteous through my entire transaction and when vacating my storage unit.

Rating:

1.0

not enough room here to write what I want.

Rating:

5.0

Thank you for your help

Rating:

4.0

None at this time

Rating:

3.0

Too expensive

Rating:

2.0

I was not happy with the service I received and will not refer UHAUL to anyone. They sold all of my belongings without notifying me. My lawyer and I are working on sueing UHaul for that.

Rating:

5.0

Good service