Customer Reviews for U-Haul Moving & Storage of Osgood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Osgood

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Jeffrey Y. on

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Workers were very friendly and helpful.

Hannah M. on

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The staff were very nice and knowledgeable!!

Gregory L. on

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Again customer service was excellent!

David C. on

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Perfect as always, had can read to go. Guys that work there are friendly and professional.

Stephen H. on

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The drop off location and staff were super!

David C. on

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This location has great employees. They are upbeat, personal, and enjoyable to work with. Great staff, keep them happy so you don't loose them.

Brandon R. on

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I had a great experience both renting and returning.

Lanny E. on

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On Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.

James B. on

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My movers arrived late to the job. I informed U-Haul that I would be a little late on the 10AM drop-off time. I returned the U-Haul around 11:30AM and was charged for an extra day ($42.00). I was not informed that this extra charge would be added to my bill. Otherwise, very nice people and return went smoothly.

David C. on

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Michael B. on

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Very helpful ! Payton was great !

Patrick D. on

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Gloriann T. on

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We needed temporary storage until our son moved out of the house. This location is very nice. It’s clean and we’ll maintained. The staff are friendly and helpful. I would highly recommend!

creig r. on

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Very friendly and helpful

Lonnie H. on

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Brock P. on

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John R. on

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Sarah R. on

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Lack of cell service in and around the building slowed down the check in and out process, and the trailer was full of ice and snow. Relatively minor issues that won’t prevent me from using this location again, but things that could be improved on to make a four star interaction a five.

Jason R. on

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Mark H. on

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Angelica V. on

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Ronald S. on

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Poor place to do business at

Amanda G. on

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I made my reservation at a different location for a different time. Uhaul changed my pick up location to a spot 25 minutes from my residence, then changed it again and a spot 20 minutes from my residence. Uhaul also changed the time to 3 hours later than my reserved time. When I went to pick it up, I had to wait an extra hour and a half for them to have the trailer on site. When I went in, the workers at the desk made it seem like our trailer might not even show up, and recommended re-reserving one in the next town over. 70 miles away!!! Our move was planned specifically around having this trailer at our reserved time, (as that is what making a reservation is for) and by not having it at our reserved time, uhaul caused a lot of stress and inconvenience in our moving process.

Nathaniel F. on

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I talked to the same guy three times and he was great every time. Very nice and helpful. My one complaint is that you should make it more clear that there is a "per mile" charge on these trucks. I do not think I saw this anywhere when I made the reservation.

Michelle S. on

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Make sure all the tires have enough air and nothing reads low pressure at the time of pick-up.

Joseph M. on

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Christen C. on

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Bret is the number one, top uhaul guy anyone could ask for. He is super nice, and a very likeable person. He is the hands down best at his job, and I've seen lots of u haul employees. Thx Bret!!!

TRISH K. on

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Mohamed I. on

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Nice and clean branch.

alicia t. on

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Definitely will recommend & I had no problems... it’s been real!

Jordan K. on

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Susan S. on

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Truck windows were dirty, no washer fluid in the truck at all. Very dangerous traveling on interstate when you have no way to clean those windows.

Daniel R. on

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Great customer service! Very friendly and helpful.

Rebecca M. on

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Rodger B. on

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Daniel B. on

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Matthew W. on

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Katrina G. on

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Mohammad I. on

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The representative made a mistake with my reservation and when I asked for help. The person was extremely rude. Additionally, one representative said i can get 10% discount for all the inconvenience; however, when I went to pick up the truck I had to pay the full amount without any discount.

pat m. on

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Great service, fast, friendly

melissa B. on

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Brett and his staff got us in and out quickly. The guy that hooked us up Von was especially helpful.

Randy B. on

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Returned truck with equal or greater fuel in it but still charged for 1.9 gal at close to $4.00 per gallon, total scam. Other than that good experience.

Katie D. on

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Helpful staff, clean facilities and felt secure. Highly recommend this location!

Bryan A. on

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Douglas R. on

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Great service, always friendly and helpful.

Valerie S. on

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The staff is so very helpful and always smiling

Donald P. on

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Amanda M. on

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Everyone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!

Amanda M. on

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Everything with my rental trailer and your Staff was First Rate, your Staff members that assisted Me, Jake and Flugence ( hope I got the spelling correct) were Great, Efficient and so Helpful! It was a Perfect Experience and I’ll be recommending You to All My Friends! Sincerely, Amanda M.

Donna M. on

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I can’t say Enough about How Helpful, Friendly, Courteous & Efficient the Staff is at 52ave.& Veterans BLVd. Uhaul. i’d rate them Number one in Customer service and Facility cleanliness! Donna M.

Shayla T. on

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Joan M. on

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Salesperson was very friendly and helpful. Everything could not have been better. Thank you!!! :-)

Jon A. on

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Sharon E. on

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Valerie S. on

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I can't say enough about the staff. They are always willing to go above and beyond. Thank you for all the help

Valerie S. on

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This place is amazing. The employees are so helpful and all about customer service. Its also very clean. I highly recommend this place

STEVE K. on

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Reasonable rates and first month free. Very clean

Laura S. on

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Efficient, friendly, courteous staff.

Tyler S. on

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My 20-ft truck, or any truck at all, was unavailable despite my 2 week-in-advance "reservation". Ended up paying more for 2 enclosed trailers than what I was quoted despite my "reservation". One trailer had a low tire that I needed to fill. Overall a bad experience.

Karmen J. on

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It took well over 20 minutes to check out my trailer rental..... attendant had to log in to computer system numerous times to do transaction.....I WAS THE ONLY CUSTOMER IN THE STORE AT 9:00 A.M........

Lynn H. on

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Timothy H. on

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Very professional and courteous associates. This facility is so very new, fresh and offers a lot of moving and storage options.

Tyler S. on

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I "reserved" a 20' moving truck two weeks in advance. I was told that I couldn't get a moving truck that worked with my timeframe the day before my move. I had to rent two enclosed trailers and was charged more than the price that I was originally told over the phone. At the store pickup, I was told they had a 20' moving truck available but the price was higher than when I originally reserved it. One of the enclosed trailers had low tire pressure that needed to be filled. Overall, it was not a good experience.

Rebecca C. on

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Andrea E. on

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Kenneth S. on

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Don't charge me for mileage AND require me to fill up the tank too. One or the other or simply increase the base price. Feels like double charging that way. KAS

Tania D. on

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When a customer has trouble with a truck, uhaul should do every possible to help their customers. This did not happen in this experience. Two ladies were told to boost the truck to start it. We had no booster cables! The store was still open. Shame on you uhaul...

chad D. on

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Aaron B. on

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Sarah M. on

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Nothing. Friendly staff, fast service, and a good product. Thank you.

Corinne J. on

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Be centrally located in Fargo, ND, instead of on the far south side of the city.

Glenn D. on

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Brett and his staff are second to none!

Leo S. on

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John M. on

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Taylor S. on

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I reserved at another location closer to my home and was surprised when I needed to.pick up at a different location. I didn't appreciate that.

Mohamed I. on

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Best Uhaul spot I ever been to. Customer rep was very helpful and location was spacious and clean.

Harold L. on

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Super friendly staff at pick Up and drop off. Excellent experience.

James L. on

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Kent J. on

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Gerald B. on

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Extremely friendly & courteous

Alphonse D. on

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Katie P. on

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The man said that he would talk to the Burnsville location about the dolly charge, but didn’t think i would get a refund for the dollys.

Heidi N. on

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Jolee G. on

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there was no one in the store, when pulling up to drop off, young man showed me where to pull up too. I got out, he got in. that's it

Matthew K. on

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Adam K. on

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Thanks Bret you where great help! Everything worked out awesome with my in closed trailer!

Terri S. on

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Steven K. on

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I was there from 8:30 to 11:25 because of the computer situation. Employees were stressed, and I was very frustrated!! Needed to pickup a team at 10:00 to leave for a tournament! Got out of town at 12:00 and was late!!!!

Valerie S. on

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Paul B. on

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The people at the Fargo location need to learn how to do things a little bit faster I absolutely wasted my time to different times I waited over an hour to different times I really hope that whoever is reading this can’t give me a call and let me talk to them about my terrible experience or at least give you some of my money back thanks

jolly E. on

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The guy we met at the reception was a great guy. He is more than just a representative of U-haul personnel. Please keep that guy there as, he knows how to treat customers! The guy with eye ring he is superb!

JOSEPH P. on

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This location has been always helpful and informative. Willing to help and assist to answer questions.

Glenn D. on

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The guys there are always friendly and professional.

Glenn D. on

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aden A. on

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Great customer service.

Catherine H. on

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The staff was very helpful and friendly. I would certainly go back again.

Loren N. on

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TARLEY G. on

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aaron B. on

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Kelvin K. on

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Brian M. on

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Jeffrey L. on

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Helpful, courteous staff. This is my go-to UHaul location in the Fargo area

Kasey C. on

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Anderson Y. on

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Keith K. on

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Rita B. on

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Claudia M. on

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Staff were helpful and responsive Very positive working environment! Equipment was new and clean. Highly recommend this location!

Laura L. on

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Nothing. Easy fast and friendly. Great job

Lori S. on

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Extremely helpful!! Appreciate the things they included at no cost because of issue i had. Definitely recommend

Iffat O. on

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teddy k. on

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Great customer service

Laura D. on

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Matthew M. on

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I put enough gas in and still said it was low . Charged me over $3 a gal . But if you put more in you don’t get a credit. That’s really sucks if you ask me.

Rick G. on

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Osgood U-Haul treated me with respect and the facility was running on all cylinders.

Gabriel K. on

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The people at the location were great - the overall Uhaul experience was poor. First I got a call stating that our 26' vehicle, reserved 2 weeks in advance, was no longer available. I was then told that we were only going to be charged $19.99 + $0.59/mile - and we ended up getting charged twice that amount. Now I have to call Uhaul to fix the matter

Jay A. on

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All correspondence and communication with the staff and management has always been quite good and much appreciated.

Todd B. on

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Very Helpful

paul O. on

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Excellent customer service!

Brandt W. on

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Very nice that you don't have to give notice like other storage locker places. All the employees were nice if we had questions so I would definitely use U-haul again for our storage needs.

Tan T. on

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One of the best Uhaul place I been to!

Darren A. on

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Kevin I. on

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Glenn D. on

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William F. on

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I always rent here, they have what I need and get everything ready fast. other locations appear first when I do a search in the area and I always take the time to rent from Osgood U-Haul. Other locations act like their doing you a favor renting to you. Keep up the good work

Glenn D. on

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Travis and all of the staff are very friendly, courteous and professional. I would recommend this location to everyone.

sara b. on

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The team was accommodating during my time I needed storage. Due to unforeseen circumstances my unit outside needed to be moved indoors. The mgr hired movers and I was able to be in controlled climate.

Keith L. on

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If i need another unit. I would return to this place.

Paige B. on

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My storage unit had water in it in the spring and some of my things got moldy.

Scott W. on

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Staff was easy and great to work with.

Dean T. on

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I was promptly helped and had no issues with the service when stopping in to rent a storage unit.

Kelsey W. on

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n/a

valerie B. on

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We stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.

wendy d. on

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It was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.

Glenn H. on

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Bret and his team are phenomenal. Very clean facility and has everything that you need.

Kristina B. on

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Everyone is always super helpful and friendly and facility is nice!

Melvin S. on

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U-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.

Lasana M. on

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The employees were great! The process was very smooth.

Jenniffer C. on

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They mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.

Paul S. on

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Had many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.

Jessica L. on

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My inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you ha

DAN L. on

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Moved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.

rusty e. on

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Very fast and professional service. Easy and quick set up. Highly recommended.

Todd B. on

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Very accomodating

Jason S. on

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Good experience

kim s. on

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Great place

Lori D. on

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Always very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.

Ronald S. on

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Great service and people where very friendly and happy to help

VERNIDA S. on

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You guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!

cody z. on

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Thank you

Travis H. on

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Love this place

Paul S. on

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Just an awesome facility, clean,organized, inviting and safe.

SCOTT E. on

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Great service

James M. on

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I have referred friends already to your facility. My mom and dad have rented also from you.

John R. on

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Staff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.

Jeff V. on

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Very helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.

KELSEY o. on

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Brett was very friendly and helpful!

Dale J. on

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Only used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.

Joshua J. on

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Very easy to get access to items as needed. Never any debris or garage in the halls.

Ralph L. on

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I cannot say enough how superb both the staff and the location was for my rental experience.

Carolyn J. on

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The storage facility was very secure and the units were adequate in size. I felt certain my items were safe.

John V. on

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Perfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.

Shondra L. on

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Very nice, helpful staff.

Penni F. on

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Everyone is always so kind and helpful!! Thank you!

Naomi M. on

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The storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.

SCOTT C. on

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We used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promo

Logan J. on

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Each time I’d stop in to discuss any matter or rent other items, I’ve been helped beyond compare. I can’t say enough for this U-Haul location. They definitely seem like a “team” and work together.

Alan I. on

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The sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.

michelle o. on

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Need a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesome

Melissa O. on

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Tried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.

Trung L. on

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Thanks for your great service

Patricia H. on

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Don't like how rude,they are when you are late paying.

Robert G. on

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Everything was great no complaints at all. Very pleased with the whole facility.

Chris P. on

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Customer service was great. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn’t work.

Lori E. on

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Excellent experience in working with this business for storage and moving supplies.

Joe R. on

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Everything went perfect in getting the truck, dropping off the truck and driving the truck.

harlan p. on

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Staff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!

NICK N. on

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Great location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.

CHRISTOPHER H. on

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I really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.

Ashley R. on

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The guy told us free month without telling us with truck rental. it’s not 24/7 access. The GM not available after hours after they say to call him. The staff didn’t seem to care about problems we had.

Alex W. on

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Thank you!

CHRISTOPHER H. on

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When we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....

Richard W. on

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Quick in and out because the people there knew their job and were happy to be doing it.

mark s. on

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Kurt J. on

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This facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!

Brenda M. on

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We found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.

AMANDA F. on

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The truck could been better serviced. Breaks soft and tranny didnt shift through gears properly

Gregory S. on

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Nice people work there.

harlan p. on

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You won’t find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn’t go anywhere else for my storage solutions!

danielle w. on

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Ashley was awesome!!!

michelle r. on

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Matt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.

Samantha N. on

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I didn't go on-site to see the facility so the first few questions are not applicable for me

christian g. on

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I couldn’t get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.

Troy M. on

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Very courteous and friendly! Great facility. Super convenient as well.

KAREN G. on

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Excellent facility!

Colton G. on

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Good service