I was very impressed with both the staff and facilities. The storage area is both safe and secure. the inside heated storage area is kept so clean you could probably eat off the floor. The staff is both friendly and helpful. Even after hours assistance was promptly provide with one phone call. I highly recommend this facility for any of your storage needs.Craig J. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Osgood
Fargo, ND 58104
(Intersection of Veterans BLVD & 52nd Ave South)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch- thanks!Jeff H.
Customer did not leave a comment.Joel N. | Overall Experience
Always busy! Clean and well run. Staff is always friendly and accommodations are fast.Matthew A.
Customer did not leave a comment.drew R.
Customer did not leave a comment.LEE D.
Customer did not leave a comment.Jeff B. | First Impressions
Customer did not leave a comment.CURTIS G.
Customer did not leave a comment.LEE D.
Customer did not leave a comment.Brian D. | Overall Experience
Customer did not leave a comment.Meggie B.
Not a thing! I had superb service from my first call to see if they had what I needed to my experience returning it!! Thanks UHaul!Karen F.
Customer did not leave a comment.Carla A.
Customer did not leave a comment.Jayson M.
The parking lot was a little congested and i had to drive around the building to exit but not a big dealBradley B.
Customer did not leave a comment.JEAN M. | Overall Experience
Customer did not leave a comment.suzanne s. | Overall Experience
Customer did not leave a comment.Natasha C.
Better communication. Remove online reservations if they really don't mean anything for location or at the very least do better at posting that when you make it online to let people know it may be a different location. We are just thankful it was the same state! However it added miles and was very rude to not be told where to get our moving trucking.Candace C.
Customer did not leave a comment.Candis A. | Overall Experience
Stood in lobby for a long time until the emp came in from inside also treated me and my bussiness partner like we were stealing then tried to steal my lock I purchased for 15$ because there was one in n my unit woul highly recommended more training for staff and not to mention there was 2 employees ones outside most of time and the other was hanging in the storage area on his phone 90% of the timedrocic m. | First Impressions
Xavier was extremely professional and worked through a crowd of returns and pick-ups with a determined and pleasant attitude.Guy S.
My code doesnt work and neither did a card. So the alarm goes off everytime i enter.HEATHER C. | First Impressions
Very easy location for pickup. Friendly staffKristin B.
I arrived at 8:20pm to move out of the storage and could not get in the building to get in my storage during business hours I called and text the number on the key pad and the manager of the store never responded after driving four hours to get my stuff out of storage then I called customer service they could not get ahold of him either Two days after moving out of the unit I received a call from a lady asking me if I moved out of the unit because there was no lock on the unit why do white people always watch everything black people do and their every move After I moved all my stuff out of the unit I went to the office to let the girl with the case or boot on her left foot know that I was moved out so she wanted to do a walk through with me which I found strange I have rented storage units several times from uhaul and never had to do no walk through unless it was because I was BLACK so she went and looked at the unit and checked me out and these people still called my phone asking me if I was checked out I will not use there storage ever again the manager sucks and no one ever answers the phone at this location even when there is no one inside the store nothing but lazy workers that don’t do nothing but what colored folks through the cameras ( U-Haul Moving & Storage Of Osgood 5200 Veterans Blvd Fargo, ND 58104)Natalie J. | Overall Experience
We were charged more for gas when we followed all the rules and had to find a manager during the week as nobody could help us on a Saturday. Called on a weekday and nobody could find me by phone # or contract#. Thankfully and finally the manager was located and helped immediatelyKathy K.
They went back on there word takes forever to get ahold of them I have yet to here from the store manager sum it up this place is crooked and do a lot of underhanding stuff and I have rented from here before yrs ago never been treated so bad at this storeJohn L. | First Impressions
Customer did not leave a comment.BLAKE V.
Customer did not leave a comment.David P. | First Impressions
There was prior damage to the truck which I wasn't made aware of. The text of the dispatch went to a strangers number and not mine so the checkout girl accused me of causing damage to the truck which was prior damage. She started crying when I tried to explain we went very few places and it was impossible that I caused this damage. She didn't know how to pull up the photos. The manager did go out to verify it was prior damage. Very poor service the manager was very non empathetic accused me of using someone else's phone number to make the reservation My number was verified at check in and mine was nowhere on the reservation when pulled up. The manager was a young ver poor customer service went to the truck after clearing up the prior damage issue then accused me of not getting the text of prior damage photos because I used another Minnesota number which I have always lived in North Dakota. NEVER AGAIN WILL I GO BACK HERE OR RECOMMEND UHAUL. I WILL USE OTHER OPTIONS. FIRE THE MANAGER AND FRONT GIRL THAT WAITED ON ME. VERY POOR CUSTOMER SERVICE FROM BOTH.Robyn S.
Super great employee and super great experience overallCameron B.
This facility had marginal security (no fence around the units)….but had an alarm system. Much of our stuff was covered in a pink crumb like debris from the insulation above that must have been chewed on my rodents….not ideal.JEFF B. | Overall Experience
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Robert P.
Missing the green bag with blanketsDarold B.
Customer did not leave a comment.jeff H.
Used them many times will again..ronald H.
Customer did not leave a comment.CHAD F. | Overall Experience
Customer did not leave a comment.Dean C.
Customer did not leave a comment.NANCY P.
Have dropped off here often, and the staff is greatCraig B.
Brake were squeaked everytime you used them. Weird smell. Other then that no issues.Mitchell A.
Lied to me about the quote and when asked to pull the call for recording to be reviewed the manager straight up lied and said his co worker said things she NEVER did. On top of everything we ended up paying a whole 100$ more than quoted. next time we'll go elsewherekelsey K.
Customer did not leave a comment.DON R.
Everything was great. Most impressive was the quality of staff. They were knowledgeable, helpful, and professional!Roger O.
Customer did not leave a comment.Rodney O.
Customer did not leave a comment.Nadine B.
Customer did not leave a comment.Sara W.
Customer did not leave a comment.GEORGE A. | Overall Experience
Customer did not leave a comment.Steve M. | First Impressions
Customer did not leave a comment.Loretta P. | First Impressions
Would highly recommend this uhaulJulie A. | Overall Experience
Customer did not leave a comment.John S.
I disliked the fact I had to drive 50 miles to pick up truck. That's 100 miles of gas in my car and 50 miles of gas in the truck..the agent said my rental would be free and it wasn't. I would not recommend U HAUL to anybody!CHAR S.
Customer did not leave a comment.Vince S.
Awesome people to work with!Adam S. | Overall Experience
The truck was brand new, and great, wish it had a step to get in, I'm short.Renee B.
Customer did not leave a comment.Adam S.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.Lucas M.
I loved our experience with UHaul on 52nd Ave South. From beginning to end, it was a wonderful experience. The staff are all friendly and extremely accommodating. Xavier went above and beyond to deliver and pick up the U-Pods. I will definitely recommend you to others! I also love the idea of being able to return boxes for others to use! I recycle as much as possible. So I took advantage of the recycled boxes available to us to use as well during our move. I have only two suggestions: Our mattress got wet from a leaking U-Pod. We were never offered any discount on that pod for damage we endured due to the leaking U-pod. This would have been courtesy your store could have offered to make that experience better for the customer. Also, might I suggest daily options for U-Pods for people like us who didn't use them for the full month. But other than that, our experience was GREAT! Thank you!Terri A. | Overall Experience
Overall a great experienceANTON B. | Overall Experience
Returning equipment took a while. But with staff shortages the way they are these days it seemed reasonable. Also the rep had to deal with a very difficult customer and handled it extremely well as the customer was being rude and unreasonable.Joshua L.
Customer did not leave a comment.Shey O. | Overall Experience
Was charged for gas fraudulentlyDenise F.
Customer did not leave a comment.DEAN B. | Overall Experience
Customer did not leave a comment.Steve N. | Overall Experience
The poor woman was working all by herself and that is not okay! She handled it like a rockstar though and didn't complain, was just transparent in a polite manner that she was the only one working.Kayla T.
Great facility but wish I could have stayed with my camper.RYAN S. | Overall Experience
Great place clean great people to work with.DEAN B. | First Impressions
Customer did not leave a comment.Yvonne R.
Customer did not leave a comment.Korteny R.
You could use more help on the weekendsKevin W.
Very helpful while turning in. I was helped to submit a claim for the damages. The claim is still in a pending status.Brett R.
Clean the inside of the truck. Make sure all of the equipment is working. The wiring for the motorcycle trailer needed to be replaced. The truck needed to be serviced. Take better care of the equipment before renting it.Aaron F.
Regina and Zena are the keys to customer service at this locationâ€¦.both go above expectations to make customers feel valued.JEFFERSON B.
Customer did not leave a comment.Rebecca L. | First Impressions
Customer did not leave a comment.Christine N. | First Impressions
Customer did not leave a comment.MIchael J. | Overall Experience
Stole my money. Locked my things up changed the Locke without my consent. Didn’t give me my free month and refused access to me. Sold my documents and personal things.ZOE M. | Overall Experience
I just want to express my appreciation for the staff and manager going above and beyond while listening to my rental concerns. It is apparent that they are busy but that did not disuade their dilligence. What began as a concerning experience turned into a pleasant rental. Thank you.Ryan W.
Have the people making calls not blatantly lie to you over the phone, telling you to go to "Detroit Lakes" for an auto hauler pickup. That same location called me earlier in thr day to tell me the pickup was going to be in thief river falls. Well it would seem like Employee #2 dropped the ball. I was informed by more staff that "this is a recurring problem" and to only be reimbursed $50 for all of my wasted time, and gas is outlandish. Stop lying to your customers and get staff that can do their job properly the first time.Michael E.
Love this storeJONATHAN L.
Great Customer Service! The girl that checked us in was extremely busy but stayed pleasant and very efficient!Patricia S.
There was a new employee learning and mgr was multitasking. Overall they were very courteous and helpful.Mark B.
Slow service, staff not very helpful. First rental has no working upper air vents. Second rental had a broken passenger seatbelt. Had to leave my child home due to unsafe conditions with no working seatbelt.Kerri O.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.Jay C.
It was a Sunday and we had to wait a long timeSTAFON V.
Customer did not leave a comment.Kyle C.
Customer did not leave a comment.Stephanie K.
Had milage wrong in system was hard to return truck.April G.
Customer did not leave a comment.David B.
Great customer service!Dustin R.
Customer did not leave a comment.Madeline H. | Overall Experience
I rented a space and it was occupied for over a month and I paid while someone else stored. I was hit while in storage. Then storage was cancelled abruptly with no notice and all fencing/security removed with NO warning. I was charged for a month of storage after cancellation. The place is a joke!michael b. | Overall Experience
Regina and Zena are excellent company representatives and always go above and beyond for customers.JEFFERSON B.
Customer did not leave a comment.JEFFERSON B.
Customer did not leave a comment.Aaron T.
Customer did not leave a comment.Danny L.
Customer did not leave a comment.Cassandra S.
Exabiar lied and did not send out signed contract. Will never trust U-Haul again.Tina H. | Overall Experience
Great staff and good storage facility.jesse F. | Overall Experience
The customer service rep was great. I scheduled the wrong trailer and she did not even blink an eye and change it to what I neededRob N.
Overall I had a good experience. Thank you.Ronald J. | First Impressions
After the hellish experience in Sioux Falls with Kellyn Kruger, I welcomed the knowledgable and proficient employee at the drop off location.chantal W.
We moved our own u-boxes. They were not ready for pick up or to get when we wanted our boxes back. Even though the second time I called to verify and was told they would be ready. It is a joke that you can not get through to the local number when u call and the national number does not know what happens locally. For a company that has established a great name for themselves over the years, your service has sure fallen short of expectations.LoAyne V.
My uhaul was missing some of the equipment I purchased. The staff working was able to get them for me. The process to return the uhaul was confusing at this location. Didn't know where I needed to return the uhaul but the staff was helpful. It was very busy as it was the 1st of the month. I would used this service again for another move.Megan H.
Customer did not leave a comment.Paige N.
Customer did not leave a comment.Bob A.
Getting to the store off of 52nd Ave right now is annoying, but the worker who helped me at the register was amazing, she was super helpful and friendlyAlex K.
Greeted nicely when walked in. Had a problem with trailer light but she willingly switched trailers to try another one. I was surprised that there were boxes left in truck. We were hopi g we wouldn't be charged if we left boxes in trailer when we dropped it off. We weren't. I also didn't know we could have hired help to move items. Wish I would have know. That sooner. I would have done that, but great to know for future.sabrina S.
Customer did not leave a comment.Jennifer B.
include the dolly and blanket use in the truck in the rental rateRandolph A.
Give me what I reserve. I had reserved a 26' truck but was told none were available. Noticed 3 sat on lot the entire day.Trent S.
Went well. ThanksKim M.
My reservation was for a completely different pickup site. Neither one of the two phone call reminders told me I was picking up from a different site, 15 additional miles away. They didn't offer to bring the truck to the reserved site and told me they didn't have the equipment I reserved. Very disappointing experience!Bobbi B.
Have them get to work on time. Have them be more knowledgeable about the drop off location.Mark C.
Customer did not leave a comment.ANTON B. | First Impressions
Customer did not leave a comment.Alexandra D.
It was a great experienceMARY B. | Overall Experience
The young lady working the front desk (I believe her name may have been Anna) was very helpful, even though she had a lot going on while I was there!Scott W.
My right blinker wasn't working and guy knew exactly what to do fuse was blown on truck. He fix it in a heartbeat and of I wentTroy W.
Overall great experienceMARY B.
Customer did not leave a comment.RANDY H. | Overall Experience
Excellent customer service, very easy drop off. Would definitely use againjoe B.
We had a storage unit, and water leaked up through the concrete floor, and ruined a queen size memory form mattress and box spring, a king size mattress, we were able to salvage the box springs, and our leather reclining sofa and love seat. A young lady that worked there came and took pictures to show the manager and said he would be in touch, he never contacted us. I went in three times the manager was not there 2 of the 3 times, he was there the second time, I waited in the lobby for 30 minutes, the counter person informed him twice I was there to see him about some sort of reimbursement for the losses, since the damage was not in any way caused by us. It was cracks in the concrete that let the water seep up through the cracks. He had the counter person, come tell me to call my insurance for the damages. I spoke to a family member who practices law here in Moorhead and was informed that damages were/are not mine nor my insurance company’s responsibility my attorney, due to poor design and poor craftsmanship. I am not seeking a full reimbursement, which totaled over $4800.00, I requested only $800.00 for a down payment for the replacement beds and a new sofa and love seat that was financed. I believe that it is more than fair. I have been out of town 8 of the last 10 weeks and have been unable to get this taken care of. I would like to resolve this matter as quickly as possible. I would like to speak to either the regional manger or a Corporate Officer on this matter. I can be reached anytime at 701-540-7360 or by email at firstname.lastname@example.org. Regards Matthew York, COSMmatthew y. | Overall Experience
The truck was fine, however, they didn't have the furniture dolly I had reserved. The employee who was helping me said she'd remove it from my reservation, but the next day, I got a call from uhaul wondering if I was going to return the dolly I was never given in the first place. I explained the situation, and it all worked out, but was unnecessarily stressful.James K.
The manager would not rent me the unit I reserved. She would not honor the promotional free storage unit with a truck rental. I will never use Uhaul again. Terrible service.Jason B. | Overall Experience
Customer did not leave a comment.Lois T. | Overall Experience
Great service!!!!!John P. | First Impressions
Just don't like when I asked about some options to get money back to me and the business when you return the equipment back you shouldAlexis B.
All the customer service that I received from U-Haul was great. Returning the U-Haul was a very poor customer service situation, as the attendant really did not use good communication skills. This was a one off from all the other experiences that I’ve had with U-Haul customer service.Katie B. | Overall Experience
The online, after hours drop off site did not work for me. It kept bringing up the wrong order number and there was no way to look for a different one. I had already been delayed enough at the Brooklyn Park location and didnt have time to mess with a website. I just dropped the trailer and left.Abraham I.
Customer did not leave a comment.Mary D. | First Impressions
Customer did not leave a comment.Vickie W. | Overall Experience
Customer did not leave a comment.Amanda H. | Online Move In
do something to know your customers I had to give a friends phone number to them and they contacted them at work all because my drivers license was from mn which was just across river from this location. when I complained about it they said fine do not rent from us if you want to be rude.I need another truck in about 2 weeks I will look elsewhere from now on.when you treat your customers like criminals that is what you will have for customers if any!!Daniel B.
Customer did not leave a comment.Brenda C. | Overall Experience
Regina was AWESOME and such a huge help...the Uhaul in Kalispell incorrectly recorded the odometer in kilometers so when I dropped it off in Fargo there was a overage of $1,050 in miles. I knew I didn't drive it anywhere except from Kalispell to Fargo. Regina researched everything and found the problem and refunded my moneyGlenn M.
Excellent customer serviceLUIS S.
The person who helped me was really friendly and helpful.Rael H. | First Impressions
Customer did not leave a comment.Jill F. | Overall Experience
Customer did not leave a comment.Jameson M.
Customer did not leave a comment.Shannon I. | Overall Experience
Customer did not leave a comment.Seth W.
Customer did not leave a comment.Lori O.
Not much the service was absolutely excellent.Valdeen N.
Customer did not leave a comment.Mark H.
Anna was great!Bryan P.
Customer did not leave a comment.janet m. | Overall Experience
I like this facility better than all the other u hauls around town, it seems to have more to offer. The staff is is more up beat ,better trained and more willing to help you. They don't just stand around and look the other way when you come in. The place, cares things out to your car for you, helps you. Askes questions to fit all your needs so you get the right products and are more than willing to help you..VALDENE N. | First Impressions
I can't remember the name of the young lady who helped me. But she was extremely knowledgeable and helpful!BRADLEY S. | First Impressions
Staff was very helpful getting us in the gate and helping with the storage unit thanks againarnold b. | Overall Experience
Customer did not leave a comment.KAtie L. | First Impressions
Customer did not leave a comment.Lois T. | First Impressions
Customer did not leave a comment.Gregory O. | Overall Experience
The unit we rented was not wide enough for the queen size bed we had. We needed to move up in size and your staff was very helpful and accommodating. We could not be more impressed by your facility!!ANTHONY C. | First Impressions
Customer did not leave a comment.EVERRETT P. | First Impressions
Mohammed was very professional and kind when completing my monthly payment by phone. Very good customer service skills.Christine J. | First Impressions
Excellent service. Very friendly on the phoneJohn M. | First Impressions
Customer did not leave a comment.Julie S. | Overall Experience
Had a GREAT experience every time I visit this location. Lots for room!Glenn H. | Overall Experience
This was as confusing experience as I rented a 5x10x10 space. I received an e-mail that my locker number was 2021-23 not realizing this number was two separate 5x5x10 lockers. I initially thought the -23 was the row number not realizing it was locker 2021 AND 2023. I went down to the front desk to confirm which no employees present at the front desk or in the rental office but finally figured it out on my own.Jason R. | Online Move In
Haven’t yet moved in to my space, but have scoped it outNancy G. | First Impressions
Customer did not leave a comment.MARGARET S. | First Impressions
Customer did not leave a comment.James O. | First Impressions
The Uhaul was not at the correct location. Had to drive across town to pickup and no discount offer for that mistake. Also, did not get pro-rated for half the month storage. Paid for a full month when only occupied for 15 days.nichole k. | Overall Experience
Customer did not leave a comment.Kent T. | First Impressions
Xavier was friendly and informative. I would recommend to friends and familyrandy s. | First Impressions
Customer did not leave a comment.Eric l. | Overall Experience
Thanks to Xavier Herman for all of your help on a Sunday afternoon while we had so much to move. Greatly Appreciated!Al H. | First Impressions
Thanks to Xavier Herman for all of help that was given, we GREATLY appreciated it.Al H. | Overall Experience
Xavier was very friendly and helpful. It was a very good experience!Shannon H. | First Impressions
This site is awesome. Amazingly clean and staff was very helpful. I will recommend and use again with no hesitation!!Todd S. | Overall Experience
Customer did not leave a comment.Jason J. | Overall Experience
When I went to move into this unit, the door was partially frozen but I was able to open it. I unloaded my vehicle and then realized that the door would not close due to ice. I asked for help at the office and the lady was very nice and we chipped at the ice for 20 minutes with no luck. She then moved me to an inside unit.Renee S. | Online Move In
Customer did not leave a comment.Jerald G. | First Impressions
Customer did not leave a comment.Justin S. | Overall Experience
Customer did not leave a comment.Rusty E. | Overall Experience
Jesse was quick and got me what I needed for my move, thanks again!Alexis H. | First Impressions
Happy to work with you!Guillaume P. | First Impressions
Customer did not leave a comment.brent k. | Overall Experience
Great customer service! Friendly kind welcoming!alice t. | First Impressions
Customer did not leave a comment.RANDY H. | First Impressions
Customer did not leave a comment.Travis J. | First Impressions
Customer did not leave a comment.April W. | Overall Experience
Customer did not leave a comment.arnold b. | First Impressions
Clean, convenient and secure storage facility. Helpful and courteous staff. Excellent and well-maintained. 5 Stars all around! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️SYLVIA K. | Overall Experience
Customer did not leave a comment.Al H. | First Impressions
Customer did not leave a comment.James U. | First Impressions
Customer did not leave a comment.Miguel S. | Overall Experience