I never got the gentleman's name that helped me, but he was the best customer service that I ever got from a U-Haul or from any rental place. I shook his hand and thanked him for everything
COREY ECustomer Reviews for U-Haul Moving & Storage of Osgood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience moving I’ve had in about 1,000 moves over 45 years. Great work by manager and the staff.
Tom L | First ImpressionsGreat service
JAMI GI couldnt have asked for better service, friendly people to work with and quality equipment.
MIKE MEverything was great.
JEFFREY W | Overall ExperienceStaff was rarely available or helpful. Definitely didn't feel valued as a customer for over 3.5 years.
Christa O | Overall ExperienceEverything is great
JIMMY MGreat experience
Jacob R | Overall ExperienceThe facility was well kept, easily accessible and safe.
ronald k | Overall ExperienceCustomer service was excellent. Would highly recommend coming here for your moving needs. Friendly and accommodating.
WILLIAM HVery clean & secure
PATRICK B | Overall ExperienceFriendly staff, great service. Even when I stopped in for information
DANIEL HVery helpful
ted vDion is super helpful!
SHAWN ADid not use all the miles I payed for. Do I get a refund for them.
JAMAAL WThe actual storage unit I was renting is very dirty/dusty!! So much dirt/dust inside the storage unit (everything I had stored was covered with dirt/dust inside). The units are not very tight - so the wind blows a lot of dirt/dust inside!
Gary B | Overall ExperienceBrenda, Romeo and Dion were are all excellent to work with. They were friendly. They were willing to get the answers to my questions.
Jessica K | First ImpressionsThe locations were fine and staff helpful and friendly. The issue is corporate policy and software. Made reservation on May 15th. Called location nearest to where daughter had furniture in storage which was 4901 13th avenue south. Agent indicated 15 units on site. Also conveyed I needed to download u haul application to fill in requested information. Wouldn't collect while on the phone, which IMO is not customer friendly and actually more self service. Downloaded app and started filling out information. Wanted photo front/back of DL. I did that and then software wanted DL #. Are you kidding, it's on the DL I just uploaded along with DOB and expiration date. Entered wife as emergency contact but got stuck on insurance question even though I selected the $25 option that was most popular. At that point stopped called store back and was told by agent could complete upon arrival. Why couldn't that be done in the first place. Afterwards here comes the emails and text messages. In total for complete experience 9 emails and 6 text messages. Information overload. Get to store on the 20th and low and behold I have to go to a different location because the store I selected is out of the 6x12' trailer I had supposedly reserved. Agent at the store asked didn't I get an email of which I replied which one as I had multiple at that point. Went to 2nd location and picked up trailer. Told agent on arrival I tried my best but ran into an issue with the software. Agent pulled up my reservation got passed the insurance question and then said I needed to provide an emergency contact. Although I had previously entered my wife's information my daughter was with me and had her provide information to enter. Agent typed in and it didn't take it. Tried a 2nd time and it accepted and wouldn't you know that the view now listed both my daughter and wife. Nice software you got there. Hooked up trailer and left. Agent was friendly and helpful. Next morning on the way to Virginia, MN at 8am I get text message to confirm return date/time as there were family's waiting to reserve unit. Do you value customers at all? I've had the trailer less than 24 hours and had previously indicated I would return 9am on the 22nd. So much for using the u haul application and providing requested information. Drove to title company in Virginia for daughter's closing on house and then to the home to unload trailer. When completed in the afternoon I then indicated once again planned return time/date. Returned trailer the next morning to indicated drop off. They opened at 8am although on-line it indicates 9am. I could have dropped off at 8am but followed what was indicated. I mentioned that to the agent working counter and they said they had told corporate multiple times what their hours were but it never gets changed. I was not surprised by this and asked where they wanted me to drop off. Agent pointed to space between 2 existing 6x12' trailers. So much for the message indicating families were waiting to rent trailer. Completed drop off and left. Overall, one of the worst experiences for service I have experienced. Just horrible and it's not the fault of local stores. This is totally on corporate policy and poor software. I'm retired now but was an IT manager for 38 years. Your company has some serious issues but I doubt anyone cares as this review does not have any section on how user friendly software was or anything to do with policy, i.e. basically expected customer to do self service and changing location of the unit I reserved for pick up which was further away from the storage unit. Very disappointing.
Robert MDion, the manager our facility is very gracious and friendly!!
Michael O | Overall ExperienceThe only thing I would say is that every time I’ve been in, the alarm system would go off and it was unbelievably loud! But otherwise it was always kept up and looks brand new still. Staff has always been incredibly nice definitely will continue to use uhaul
AMANDA S | Overall ExperienceOn Friday I was notified that my pick up location was moved 70 miles away, the young man that helped me was awesome he helped me get everything hooked up and issued me a percentage discount for the 140 mile round trip for pick up. Excellent service!
Keith WEverything was good.
Jay SWent I use APP, Osgood location is not on it..
RONALD HEverything was great. Dion went above and beyond to make sure I was comfortable with my truck and trailer setup. His dedication to customer service was not overlooked and he should be commended for the job he does. I will definitely recommend that location to all of my friends.
DALLAS SCustomer rep Dion was a great help, professional and prompt.
PAUL WDamion was great help!!! Excellent employee! Great customer skills!!
JULIE D | Overall ExperienceYou could have more employees available. That being said Jenn, the woman who helped me hitch up even though she stayed late and her ride was waiting for her is a Rockstar. Not only was she helping me, she was also apparently having to function as a trainer and shift supervisor though that was obviously not her assigned position.
CHARLES MI was directed to a different pickup location which added mileage to my trip, then I was charged an additional $16 for additional mileage. How is that fair to me when there is TWO locations closer to me than the veterans boulevard location?
Bruce SLove this U-Haul location
Gordon A | Overall ExperienceDion was outstanding. Great guy.
Stephen SVery good experience. All around perfect. Thank you
DANIEL WI cannot state enough or offer more praise than I have for Dion McGuire at the 52 Ave S Uhaul site. Each and every time I was in the office or picking up my U-box or getting the rental truck, Dion was helpful, pleasant, and wonderful to work with. Dion made the process easy and stress-free. Dion deserves to be the Employee of the Decade and with that award, a big bonus for a job well done. The only drawback is I won't be moving for quite awhile, so I won't have the pleasure of working with him. :) I also interacted with Jennifer a couple times and she was very courteous and helpful. I appreciate the work she did and thank her.
CHAD HDion is great!
DAVID K | First ImpressionsThe person how helped me was excellent!
JEFFREY EIt was very difficult to pick up and return after hours. I dould not get the location to find me, I scanned and scanned and scanned (in a snow storm) and could not get that to work. somehow I got passed it and the rest was easy. It was the same when returning. Other than that, it was a get experiance and liked that i could pick it up at me availability.
Darcie LThe seal was not on correctly, about of our stuff got wet
DAMON FThe young man was friendly and didn't keep me any longer than necessary. The paper work was almost non existent. Great experience.
NEIL WWe loved the ease of access to the units, the hours of use, friendly office staff, and condition of the property. The only issues were during bad weather where snow buildup prohibited access to the door. The hours of the sliding doors could be increased. Many people came after work and the doors wouldn't work after 7 pm. The only other drawback was the continued increase in the monthly Rental.😭 This is the only reason we exited the facility. Thanks for the use at a time when we needed it!
David E | Overall ExperienceGM has been extremely friendly and helpful for the last 2 times I have rented trucks in the past week
ZACHARY BVery nice Manager loaded appliance dolly in and out the car very helpful
rebecca tBest experience I've had at this location in a long time - manager and front desk staff were friendly, knowledgeable, and helpful.
SEAN CThe guy that helped me out was super polite and a hard worker. Give him a raise.
JAMES EExtremely friendly and helpful staff. Super clean facility inside and out. Definitely my spot now in Fargo, ND for all my storage, propane, and truck rental needs.
STEVEN M | First ImpressionsDion was the best person I have ever worked with. He was polite, funny, well explained and very patient. I can’t say thank you enough!
EFETOBORE KKeep the same staff with such customer centered focuses.
GERALD PAccess to take and return the truck was nice compared to the other locations in town, and they were very accommodating. There were several registers open but the staff were pretty new, so the manager had to help them with the computers while trying to help me at the same time so it took a little longer to pick up my reservation but they were all super nice, and I'll come back here the next time I need to move!
AMY GKichwa and staff all very helpful and friendly. Will recommend
Bruce U | Overall ExperienceThey would lock you out of your storage really fast for non-payment but take up to a week to unlock it. Otherwise the storage facility was nice, and up kept, even though I saw management change 3x.
Jack H | Overall ExperienceThe guy at the counter was very helpful even with the computers down got it done
Timothy HEfficient and friendly service. Great experience.
NICHOLAS NEverything was great 👍
JIMMY MThe only recommendation would be if the trailer was shoveled out before rental. I had to shovel it out myself before I was able to use it as needed. Otherwise, the service was great. The staff were wonderful and I had no issues with the rental.
Cynthia KSamuel M was great. We walked in, no one was in the building but could see that they were getting stuff done as they got snow the night prior. Hit the buzzer for customer assistance, Samuel came in we said we have a car carrier to return. He said go over here around the building and he took the car carrier off my truck. Samuel was superb! If I had to put a transaction through with him, I believe I’d have the same treatment from him.
LAURA SThe truck needs to be decommissioned. Very hard to open and close cargo door. Driver and passenger doors need to be slammed hard to close. The app wouldn’t work to check in the Uhaul
NEIL EExcellent location, facility, personnel. I rented a storage unit and moving truck and negotiated the rates to my budget.
Wesley S | Overall ExperienceThe older white male was extremely rude to us since we walked in. I asked to work with another person to deescalate the situation and he attempted to cancel my reservation. We then were assisted by the younger black guy who was pleasant and got us on our way. The truck that we had I felt unsafe in because it would shake really bad and ended up breaking my glass .
Christina BMake sure the equipment is in working order before leaving the lot. The front end wheel assembly of my vehicle was in need of maintenance. If if it ain't right after leaving the lot, take it back and ask for it to be fixed.
WESLEY SI had only very satisfactory experiences!
Jenine L | Overall ExperienceAlthough there was an issue with my pickup, everyone worked out
KEVIN DExcellent service. Everything very well explained
Craig EThe trailer was very dirty on the outside. However that didn’t hinder our move. Didn’t bother us but just noticed it. The staff, amazing!!
LORI DWas a 10/10
SPENCER GVery clean place,thank you very much
sheila b | First ImpressionsThis location is just on point.
RICHARD KGreat experience
RALPH HCustomer service representative Samual was fantastic. If I owned a business I'd hiring him away. He deserves a raise.
PATRICK GExcellent service by the representative!
GREGORY OFast check out/in. Friendly service.
Michael LThis location was great to work with. However, my original reservation for this trailer was at the 13th ave south location in Fargo. The reservation was for 7AM. I waited there until 730AM and no one showed up to open the store. I was working on a tight schedule and this really caused issues. I was told that the manager had car trouble and did not know when the store would open. Bad business!
DOUGLAS HGet more servers, Computers always lock up or are slow, computers slow down your excellent employees Not the first time you have heard this
LANCE MThe lady who helped me was sweet and kind and knowledgeable
KATHERINE KPerson I dealt with when picking up was terrible. But the person working when dropping off was great. And I've been charged twice so now I have to deal with that shit. First time using uhaul and may never again.
CRAIG JThis location would be my preference for a drop off over other locations that I have used. The location is set up to operate quick and efficient.
Kenneth SI showed up and was able to rent a U-Haul 2 hours later
TIMOTHY JWe have had various units at this facility during our seven years in Fargo-Moorhead. We have especially enjoyed the hospitality and helpfulness under Kichwa's management.
Ray O | Overall ExperienceThe lady working was awesome and very friendly! She explained things well and was easy to work with. Excellent experience!
Lisa R | First ImpressionsRented truck in Fargo, ND. Drove to Florida. Gas was ABOVE where it was when I picked up the truck. The rude young guy at Jorge's fraudulently charged another 59.00 to my card for "gas". They don't return phone calls. Just disgusting and abusive. Also, after a long day of loading the truck, the "check engine" light came on as I was driving to yet another location to pick up the dolly. The individual there on 13th Ave was rude. Stressful. Emotionally and financially draining.
Judy SGreat facility- thanks!
steven v | Overall ExperienceThe facility and the employees could not have been better. We needed storage for several months as we relocated to the Fargo area. We are so glad we chose UHaul of Osgood for our needs.
Scott I | Overall ExperienceVery pleased with the storage facility. I rented for 4 years!
Linda b | Overall ExperienceI liked the uhaul in Osgood friendly staff had no problem after hrs getting into my storage unit. If you looking for a storage spot I recommend you go to Osgood I don't mind the price. My storage was 5' 10 costed me $110 a month it's worth it.
Andrea A | Overall ExperienceEverything was great except the raising of rent
BRADLEY S | Overall ExperienceI would really like to extend my thanks for the overall cleanliness of the storage area. The cleaning crew does a fantastic job!!!
randy s | Overall ExperienceI can’t praise this company and the staff enough. Everything there is a well oiled machine; from the staff who were friendly, kind, and gracious to the storage unit which was perfect
Sandie D | Overall ExperienceGood job well done
Veronica F | First ImpressionsStaff was extremely friendly and helpful.
Richy K | Overall ExperienceMultiple price increases every couple months just became too much.
ERIC L | Overall ExperienceWhen I wasn’t able to figure out getting into the building, Kichwa Johnson was able to smoothly resolve the issue very quick and rather easily.
Elizabeth M | Online Move InExcellent service!
Aaron F | Overall ExperienceWithin the first few weeks of having my Uhaul it was broken into and stolen from, when I first got it I noticed there was ice in the tracks and the staff couldn’t offer anything to help remove the ice causing the unit securement issues. The added insurance I got offered no assistance so I bit the bullet on the issue, which t wasn’t until recently when they announced price hikes in where I elected to check out of my Uhaul and spread my belongings to my parents house and brothers house.
Sean T | Overall ExperienceI felt my belongings were in a secure, safe location. I would recommend this site for others to use
kayla b | Overall ExperienceUpon arrival the property was clean, well maintained, and appeared professionally kept. I went inside for a brief explanation of accessing the facility and finding my storage unit. The staff was excellent and gave me a map directly to my storage unit, explaining everything in sufficient detail. Thank you for such a professional, helpful experience.
Eric L | Online Move InExcellent customer service above and beyond! Always friendly and definitely tell they care
alice t | Overall ExperienceNa
Jacob R | First ImpressionsI did NOT move in or out. I wasn’t planning on moving in till March 22, 2024. I am really not happy with this!
Evelyn K | Overall ExperienceI am NOT very happy that I leave work early to rent a storage unit on March 18, 2024, only to get a call on March 20, 2024 assuming if I moved out of the unit. When I called back, I find they had canceled my unit . I had to go thru and redo paperwork, while I was working. So they canceled without even talking to me. Just so happened I check messages that day. The green tag was in the door still showing I hadn’t even entered yet. I wasn’t moving stuff till Saturday. I was told because I didn’t put my lock on, that it showed I had moved out. Seriously? In and out in not even 48 hours? That just makes me worried now! Did I choose the right place to store my stuff?!?!?
Evelyn K | First ImpressionsThe young man who helped me was very informative and easy to do business with.
Evelyn K | First ImpressionsGood people to work with thanks ken.
KENNETH G | Overall ExperienceThe door could seal better it let's snow blow in
bruce s | Overall ExperienceThe crew is awesome to work with and always have answers to all your questions. Thanks for the awesome service! Dale Shjerve
Dale S | Overall ExperienceFacility is really well maintained, 3/4 of the times i visited my unit the cleaning staff was hard at work. Overall feel and appearance of facility is top notch. Access and security is simple with the key pad option. Overall great rental experience and never worried if my possessions were safe. Thank you!
Richard B | Overall ExperienceI would give a 5 star rating except that I checked out a day after my payment went through and had to pay a full months rent.
Trenton E | Overall ExperienceGreat staff and facility. I checked out of both my units a couple of days after the payment went through. I think there should have been some pro-rating instead of the full months fee.
Trenton701 E | Overall ExperienceI could never close my unit door by myself I always had to have somebody come help. There was work orders in to her it fixed but it never did get fixed.
Jennifer B | Overall ExperienceOverall a decent experience, the place was clean - no rodents or pests. Great location, easy to access units. My only suggestion is that there be more upfront information about what one would consider “climate controlled.” There is a small residential dehumidifier that is run during the summer, but other than that your belongings are not climate controlled. The dehumidifier was not able to keep up with the moisture in the air and all of my cardboard boxes released the tape and crumpled in on themselves. Any items you may have that might freeze, or shouldn’t be held in higher temperatures shouldn’t be stored there, and having wood pallets in the units we were in are a must as there is standing water in the units after rainfall and snowmelt. Again, overall decent experience… we’ve rented and stored with you before, but this was the first time we had issues with standing water.
BETH G | Overall ExperienceI am quite concerned in regards to the way Paul handled my situation to get into my unit. There was a mix up on uhauls side in regards to the actual unit I was in and would not let us in our unit. I had to ask him to not raise his voice to me, i believe highly that I was being dissipated against as he made it very obvious that he thought I was there to steal something. I would ask you to look at your cameras and review the situation at hand. I on the other hand have quite the letter made to send to corporate to state the incident
DENISE R | Overall ExperienceThe only drawback is being feet away from a door (Emergency) and having to go to the middle door. Understandable for security but an extra walk.
Trenton E | First ImpressionsFacility personnel was very helpful, however, the outdoor drive up storage was not well lit.
lance a | Overall ExperienceMy unit was still being used. A nice gentleman had to help me find another same size unit.
Stephany W | Online Move InWhen I was checking out (after swiping my card) it gave me an error message. It worked when I checked in, but not when I tried checking out (and I tried swiping out maybe 3 times). So I went to the front desk and explained what happened. The person at the front desk ended up canceling my rental unit (as he thought I wanted to cancel versus just fixing the check-out (due to the error message, that I had explained to him what happened when I received that error message). I wasn’t aware that he was canceling until he printed out something for me to sign, and and I asked about that - he then said needed that as I was canceling my rental. I again told him I was not canceling, rather just needed the error message taken care of as the swiping of my card errored out, and my checkout was not successful. Long story short, it took quite some time to get me reinstated (and since I had prepaid he had mentioned the credit due to his misunderstanding would be offset by the same charge as the credit. When I checked my credit card, it was not the same. The manager called me back later, and explained why, and the additional charge between the credit and the charge would be applied to a future payment (my current rental would have expired 4/13/2024 and he then said it would be 5/14/2023. The person who misunderstood and cancelled my contract, if he did not understand what I had explained (in that I just needed the error message corrected so I could check out) should have asked me before canceling (as again, I did not know he was canceling until he gave me the paper to sign)! Anyway - I believe the manager made this right (I should know on May 13, 2024 (as that will be the end of my current contract term). Then after that date, I will do the “annual renewal”, pay in advance for the next year and receive 1 month free for doing the annual renewal. Gary Bakke
Gary B | Overall ExperienceI feel terrible that I didn't catch her name, but the woman who helped me yesterday 11/7 was so wonderful!! I came in a little hot because of the confusion about reservation versus rental, and I was worried because I had already made moving arrangements for today 11/8. She was very calm and patient, and very efficiently figured out and set up a solution. Major kudos, as I know I was probably on the verge of being a difficult customer but we figured it out!!! Super sweet and really appreciated her. :)
Rebecca N | First ImpressionsCheck in was friendly, but slow.
HARRY W | First ImpressionsUhaul admitted they made mistakes and accidentally threw away all my belongings with three weeks of my storage start date. Now I am wasting my time providing documentation and pricing for all the items they haphazardly discarded. I am also waiting to see if I will be reimbursed fully, at a depreciation rate at all for uhaul horribly inexcusable error. Uhaul should follow the motto you lose, we lose. Thus is the most extreme error a storage company could ever make. Uhaul should admit it and learn from it and not make your customers suffer do to your inadequacies. I have filed a dispute form and am in process of working with a uhaul insurance adjuster. This has been a horrible experience for me.
Leslie F | Overall ExperienceThe only reason I am not providing an excellent score is when I checked out yesterday I was told that my October rent that ame out of my account on Friday the 29th wouldn't be refunded. I really don't understand the reason for that since we literally are not storing anything during the month of October and you can know rent it immediately and make double money for the month. It makes for a poor customer experience overall. Monique
Monique J | Overall ExperienceThere is definitely a staffing issue at this facility, but that is no fault of the very friendly and helpful Manager. Dispute the lack of help they were very accommodating and friendly.
HANNAH K | Overall ExperienceI love the atmosphere. Agents were friendly and helpful!
PATRICIA T | First ImpressionsAbsolutely outstanding
Mark J | Overall ExperienceLove the carts & big fast elevator. I wish the automatic doors stayed open later, like midnight.
Gordon A | Overall ExperienceStaff at 5200 U Haul was very helpful and friendly!
barb w | First ImpressionsOften very short staffed at the service counter. Recent truck rental was not good. The truck was a dump, barely fueled and we couldn't adjust the mirrors. But it got the job done.
peter J | Overall ExperienceGreat facilities…well maintained, secure, clean with convenient access and hours.
Bruce P | Overall Experience.
Nicholas P | Online Move InThank you Steven!!
CARY J | First ImpressionsI went in on a Saturday to reserve a truck and storage unit and gave all my information and was told I was booked. I went in on Monday and only the truck was reserved causing me to stress and frantically try and fine another storage facility, luckily I made it with 15min of them being open, this was the west Fargo uhaul who was extremely helpful but not the 13th street uhaul. U-Haul caused moving to be nothing but stress and frustration. I am very disappointed and would never recommend or go back.
ALISON D | First ImpressionsVery clean, accessible and affordable.
QUANTIA J | Overall ExperienceA great experience, Enjoyed the staff and their professionalism the only thing I would say to fix and their phone system can’t never get in touch with anyone on the phone. Other than that I’ll give them 5 Stars
Larry P | Overall ExperienceLoved the convince!
Vincent L | Overall ExperienceWater must have been in there as of 06/02/23 some water in back wall. Winter was hard I get that! All good.
Rebecca L | Overall ExperienceI had the storage unit for approximately three years. I've rented other units before and this was clearly superior to those experiences. The unit was very clean with no traces whatsoever os "critters". It was easy to get in and out of. All my dealings with staff were pleasant. I needed various trucks, trailers, etc at different times and those could be rented there as well as boxes or other moving needs. It was a great experiences and I wouldn't hesitate to use them again. Highly recommended!
DANIEL H | Overall ExperienceVery easy and fast
Preston G | Online Move InUnderstaffed always!
Duane C | Overall ExperienceVery well maintained and clean storage area. Very convenient loading dock. Moved due to getting a house and no longer needing a storage unit.
LOWELL R | Overall ExperienceNo comments for its so adorable to use as an excellent storage I have ever used.
john m | Overall ExperienceGreat facility, will always keep in mind when needed!
Casey M | Overall ExperienceI'm anticipating a long and valuable relationship with Haul! Thanks for getting in touch with me for the opening. I had been checking other places, and almost went with them, but you are so much closer to my house!
David E | First ImpressionsThey were always willing to help me. No matter what my problem was, even when my outside unit lock was frozen shut, they helped with unthawing it, and opening it for me. This 52nd site is the best U- Haul site in this area. It has more to offer, more supplies and they have much better service. I have used 2 of the biggest U-Haul places in Fargo. This one on 52nd Ave might be further out of the way, but it as with it. Love them attitudes of all the staff. A+++ rating for me.
VALDENE N | Overall ExperienceXavier was nice and friendly and helpful.
Richard K | Overall ExperienceEveryone was so pleasant and helpful. The elderly lady cleaning in the room temp. Storage area was so very nice. She deserves a raise/acknowledgment! Thanks Diana Steckler
Ted o | Overall ExperienceThe information regarding how to "check-in" to the building was confusing.
Haley P | Online Move InOnly down side was we asked if we could look at an available unit to make sure that it wasn't going to be too much space and the manager was kind of rude and just said nope not happening. Otherwise all was great
Suzann N | First ImpressionsI just want to thank you all for letting me storage my cars when I needed if or when I need it again I will be happy to come to your facility because I know I won’t have any problems thank you again Lee Trevino
LEE T | Overall ExperienceI was very impressed with both the staff and facilities. The storage area is both safe and secure. the inside heated storage area is kept so clean you could probably eat off the floor. The staff is both friendly and helpful. Even after hours assistance was promptly provide with one phone call. I highly recommend this facility for any of your storage needs.
Craig J | Overall ExperienceStood in lobby for a long time until the emp came in from inside also treated me and my bussiness partner like we were stealing then tried to steal my lock I purchased for 15$ because there was one in n my unit woul highly recommended more training for staff and not to mention there was 2 employees ones outside most of time and the other was hanging in the storage area on his phone 90% of the time
drocic m | First ImpressionsMy code doesnt work and neither did a card. So the alarm goes off everytime i enter.
HEATHER C | First ImpressionsI arrived at 8:20pm to move out of the storage and could not get in the building to get in my storage during business hours I called and text the number on the key pad and the manager of the store never responded after driving four hours to get my stuff out of storage then I called customer service they could not get ahold of him either Two days after moving out of the unit I received a call from a lady asking me if I moved out of the unit because there was no lock on the unit why do white people always watch everything black people do and their every move After I moved all my stuff out of the unit I went to the office to let the girl with the case or boot on her left foot know that I was moved out so she wanted to do a walk through with me which I found strange I have rented storage units several times from uhaul and never had to do no walk through unless it was because I was BLACK so she went and looked at the unit and checked me out and these people still called my phone asking me if I was checked out I will not use there storage ever again the manager sucks and no one ever answers the phone at this location even when there is no one inside the store nothing but lazy workers that don’t do nothing but what colored folks through the cameras ( U-Haul Moving & Storage Of Osgood 5200 Veterans Blvd Fargo, ND 58104)
Natalie J | Overall ExperienceThey went back on there word takes forever to get ahold of them I have yet to here from the store manager sum it up this place is crooked and do a lot of underhanding stuff and I have rented from here before yrs ago never been treated so bad at this store
John L | First ImpressionsThis facility had marginal security (no fence around the units)….but had an alarm system. Much of our stuff was covered in a pink crumb like debris from the insulation above that must have been chewed on my rodents….not ideal.
JEFF B | Overall ExperienceWould highly recommend this uhaul
Julie A | Overall ExperienceAwesome people to work with!
Adam S | Overall ExperienceI loved our experience with UHaul on 52nd Ave South. From beginning to end, it was a wonderful experience. The staff are all friendly and extremely accommodating. Xavier went above and beyond to deliver and pick up the U-Pods. I will definitely recommend you to others! I also love the idea of being able to return boxes for others to use! I recycle as much as possible. So I took advantage of the recycled boxes available to us to use as well during our move. I have only two suggestions: Our mattress got wet from a leaking U-Pod. We were never offered any discount on that pod for damage we endured due to the leaking U-pod. This would have been courtesy your store could have offered to make that experience better for the customer. Also, might I suggest daily options for U-Pods for people like us who didn't use them for the full month. But other than that, our experience was GREAT! Thank you!
Terri A | Overall ExperienceOverall a great experience
ANTON B | Overall ExperienceGreat facility but wish I could have stayed with my camper.
RYAN S | Overall ExperienceGreat place clean great people to work with.
DEAN B | First ImpressionsStole my money. Locked my things up changed the Locke without my consent. Didn’t give me my free month and refused access to me. Sold my documents and personal things.
ZOE M | Overall ExperienceI rented a space and it was occupied for over a month and I paid while someone else stored. I was hit while in storage. Then storage was cancelled abruptly with no notice and all fencing/security removed with NO warning. I was charged for a month of storage after cancellation. The place is a joke!
michael b | Overall ExperienceExabiar lied and did not send out signed contract. Will never trust U-Haul again.
Tina H | Overall ExperienceGreat staff and good storage facility.
Jesse F | Overall ExperienceOverall I had a good experience. Thank you.
Ronald J | First ImpressionsIt was a great experience
MARY B | Overall ExperienceWe had a storage unit, and water leaked up through the concrete floor, and ruined a queen size memory form mattress and box spring, a king size mattress, we were able to salvage the box springs, and our leather reclining sofa and love seat. A young lady that worked there came and took pictures to show the manager and said he would be in touch, he never contacted us. I went in three times the manager was not there 2 of the 3 times, he was there the second time, I waited in the lobby for 30 minutes, the counter person informed him twice I was there to see him about some sort of reimbursement for the losses, since the damage was not in any way caused by us. It was cracks in the concrete that let the water seep up through the cracks. He had the counter person, come tell me to call my insurance for the damages. I spoke to a family member who practices law here in Moorhead and was informed that damages were/are not mine nor my insurance company’s responsibility my attorney, due to poor design and poor craftsmanship. I am not seeking a full reimbursement, which totaled over $4800.00, I requested only $800.00 for a down payment for the replacement beds and a new sofa and love seat that was financed. I believe that it is more than fair. I have been out of town 8 of the last 10 weeks and have been unable to get this taken care of. I would like to resolve this matter as quickly as possible. I would like to speak to either the regional manger or a Corporate Officer on this matter. I can be reached anytime at 701-540-7360 or by email at m_york77@icloud.com. Regards Matthew York, COSM
matthew y | Overall ExperienceThe manager would not rent me the unit I reserved. She would not honor the promotional free storage unit with a truck rental. I will never use Uhaul again. Terrible service.
Jason B | Overall ExperienceGreat service!!!!!
John P | First ImpressionsAll the customer service that I received from U-Haul was great. Returning the U-Haul was a very poor customer service situation, as the attendant really did not use good communication skills. This was a one off from all the other experiences that I’ve had with U-Haul customer service.
Katie B | Overall ExperienceThe person who helped me was really friendly and helpful.
Rael H | First ImpressionsI like this facility better than all the other u hauls around town, it seems to have more to offer. The staff is is more up beat ,better trained and more willing to help you. They don't just stand around and look the other way when you come in. The place, cares things out to your car for you, helps you. Askes questions to fit all your needs so you get the right products and are more than willing to help you..
VALDENE N | First ImpressionsI can't remember the name of the young lady who helped me. But she was extremely knowledgeable and helpful!
BRADLEY S | First ImpressionsStaff was very helpful getting us in the gate and helping with the storage unit thanks again
arnold b | Overall ExperienceThe unit we rented was not wide enough for the queen size bed we had. We needed to move up in size and your staff was very helpful and accommodating. We could not be more impressed by your facility!!
ANTHONY C | First ImpressionsMohammed was very professional and kind when completing my monthly payment by phone. Very good customer service skills.
Christine J | First ImpressionsExcellent service. Very friendly on the phone
John M | First ImpressionsHad a GREAT experience every time I visit this location. Lots for room!
Glenn H | Overall ExperienceThis was as confusing experience as I rented a 5x10x10 space. I received an e-mail that my locker number was 2021-23 not realizing this number was two separate 5x5x10 lockers. I initially thought the -23 was the row number not realizing it was locker 2021 AND 2023. I went down to the front desk to confirm which no employees present at the front desk or in the rental office but finally figured it out on my own.
Jason R | Online Move InHaven’t yet moved in to my space, but have scoped it out
Nancy G | First ImpressionsThe Uhaul was not at the correct location. Had to drive across town to pickup and no discount offer for that mistake. Also, did not get pro-rated for half the month storage. Paid for a full month when only occupied for 15 days.
nichole k | Overall ExperienceXavier was friendly and informative. I would recommend to friends and family
randy s | First ImpressionsThanks to Xavier Herman for all of your help on a Sunday afternoon while we had so much to move. Greatly Appreciated!
Al H | First ImpressionsThanks to Xavier Herman for all of help that was given, we GREATLY appreciated it.
Al H | Overall ExperienceXavier was very friendly and helpful. It was a very good experience!
Shannon H | First ImpressionsThis site is awesome. Amazingly clean and staff was very helpful. I will recommend and use again with no hesitation!!
Todd S | Overall ExperienceWhen I went to move into this unit, the door was partially frozen but I was able to open it. I unloaded my vehicle and then realized that the door would not close due to ice. I asked for help at the office and the lady was very nice and we chipped at the ice for 20 minutes with no luck. She then moved me to an inside unit.
Renee S | Online Move InJesse was quick and got me what I needed for my move, thanks again!
Alexis H | First ImpressionsHappy to work with you!
Guillaume P | First ImpressionsGreat customer service! Friendly kind welcoming!
alice t | First ImpressionsClean, convenient and secure storage facility. Helpful and courteous staff. Excellent and well-maintained. 5 Stars all around! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
SYLVIA K | Overall ExperienceOnly due to the staff member on the day of check is why I give high marks. Approximately a month earlier I made my reservation for a ground level 10x10 unit and it somehow wasn’t available on day of check-IN
Mark G | First ImpressionsThis facility was very clean and the previous manager(Bret) was awesome. I did my business there because of Bret and his employees. I am sad to see has has left and is one of the reasons I moved out when I did. I have not heard anything good about the new manager
gregory h | Overall ExperienceThe storage facility is great. Feels very secure well kept and employees are very helpful and Great to work with. Just one question: I paid for a full month but did not stay that long can I expect any kind of a refund????
Carl S | Overall ExperienceGreat gal that checked me in.
Larry M | First ImpressionsVery professional employees. Manager was very friendly and helpful. Great personality.
Carl S | First ImpressionsThe person who handled the pickup of the truck and reservation of the storage unit was extremely helpful and patient. He was alone but showed considerable patients with everyone with a smile.
Peter K | First ImpressionsThe main door has some issue to put my code to get in. The staff came to help me put the code and it still did not work. Had to run to the side door to put the code to check in. I changed a storage unit from an outside one to an inside climate control one. When I checked out the outside one, they deleted my both units. But when they added me the inside climate control one, the Asian lady asked me to pay again for the mistake her coworker did. And she told me because it was not done by her and by her coworker. She could not do it and had to charge me.
YE Y | First ImpressionsOwner was extremely helpful and quickly took care of a drop off misunderstanding. Very nice facility.
DANIEL S | First ImpressionsThe staff is friendly and helpful and the facility is very nice and clean and easy to unload with the nice loading dock
george t | First ImpressionsI wish that the access is pass 10 pm. Otherwise everything is great.
richard k | First ImpressionsThe crew here has always been friendly and helpful.
Lynn S | First ImpressionsTruck was not available at the place we were told so had to drive to another U haul. So that was not as convenient. Then we were not told that we had to pay for miles when we rented it.
janet m | First ImpressionsI really appreciated how quickly I was able to get everything set up and the person who helped me was very relaxed which helped me relax as well.
janell s | First ImpressionsBret and Jake are awesome workers! Was happy to see them whenever I went in!!👍🙂
Christen C | Overall ExperienceAll was really good but the price just got to feel like too much for a 10x10 space
James M | Overall ExperienceClean with great experience.
STANLEY M | Overall ExperienceVery nice experience. Building is very well done.
Joe S | Overall ExperienceAll good and very accommodating.
Roland g | Overall ExperienceClean & well lit
LINDA Z | Overall ExperienceVery good experience just noticed alot of spiders! Will be back in the future!
Blaine F | Overall ExperienceI have asked since early June to have 2 vehicles spaces checked on in the back area since it is extremely hard to park in our spot due to vehicles sticking WAY beyond their spot and over the lines into our spot. Each time, the staff just says that they can't reach the customer. Well, if the customer is not following the rules that UHaul posts, then have them towed in order to meet your own rules and expectations. Sounds like no one wants to take action, just take the money and move on. This location is very convenient for us but the frustrations out weigh that.
Christine A | Overall ExperienceVery friendly
Linda L | Overall ExperienceGreat place and staff.
STANLEY M | First ImpressionsAlways great service
Linda O | Online Move InThe outside storage area is not well organized, with parking spots overloaded, which made it hard to get my boat in and out of the place. I decided the hassle to maneuver is not worth it and found storage elsewhere.
Gabriel K | Overall ExperienceThanks for all your help, very accommodating and safe and helpful
Michael B | Overall ExperienceI like the loading and unloading dock the best.
Jamey R | First ImpressionsVery nice facility. Easy access to storage unit.
Joe S | First ImpressionsThe staff was very friendly and helpful. We were able to get a storage unit rented in a short period of time and moving in was very easy at this facility
george t | First ImpressionsVery pleased
Linda L | First ImpressionsIt was ok just perfect for what I needed it for
Bryan B | Overall ExperienceTwo biggest complaints 1. The price was raised arbitrarily 2. The unit was extremely dusty
david h | Overall ExperienceBret is super nice & definitely goes above and beyond to help, explain & answer any & all questions all the while making the process very laid back and hospitable!
Stacie F | First ImpressionsBret was great to work with and the rest of the staff was always helpful.
PATRICK G | Overall ExperienceUhaul was fine, The Uhaul movers Leo Dempsey came to our house and criticized us for having cat hair in the couch and said it was disgusting. He stayed on his phone, was lazy and complained and wanted us to rent another uhaul for the next day at around 12:30 pm he just started with his 3 guys at 8:20, his 4th guy left early in the afternoon and he wanted to charge us for 12 hours and 4 guys. They took long breaks and an hour and a half lunch that they wanted to be paid 200.00 per hour for 11 They wanted to put all the boxes in garage. My wife was there for most of this and the one guy said he was going to sue her and said his back was hurting. The guy that left early kept asking my wife to give her my daughters guitar amplifier. I was there for some of it and I have to say that it was a very bad experience. $1800.00 for the day. I probably won’t use Uhaul movers ever again. My wife wanted to add that they complained about having to go up and down stairs.
Jeff L | First ImpressionsWe have used a lot of storage units over the years and this one is hands down the best! We have recommended to friends and family who have also used it. They are helpful, the storage facility is always clean and we don't worry about break ins as it is very secure. The carts they supply are an extra bonus and so helpful in transporting your items to the units.
Candy R | Overall ExperienceCould stay open longer
todd n | Overall ExperienceA good place to rent.. Very understanding and helping ppeople.
LEE T | First ImpressionsGreat staff and customer service. Thanks
Brandon L | Overall ExperienceWe were with this u-Haul for 4 months storing our entire house. At the end, Brett and team were super understanding and helpful. I definitely recommend them and this location is also so convenient!
BETH R | Overall ExperienceBret was awesome and available. He also replied back very quickly to emails. Thank you!!
Harold L | Overall ExperienceFirst they didn't have the truck I have reservation for then they charge me for extra gas saying I didn't return the truck with same amount of the gas . When I go to store directly to ask for extra charge stuff and the manager was rude .Store at Fargo North Dakota
ARDIN I | Overall ExperienceThe staff was very friendly and very helpful, I would recommend this place to anyone!
Amanda C | Overall ExperienceThe people here was very kind and helpful would totally recommend to all.
cassie j | Overall ExperienceProfessional, friendly, and knowledgeable staff
Sanku M | Online Move InThe person at the front desk was named Brett. He did an absolutely fantastic job. Explain things when I didn’t understand something. He was a class act and very knowledgeable.
Mark J | First ImpressionsVery friendly and helpful. The manager was excellent! I would highly recommend.
Lawrence H | First ImpressionsHave rented the unit for 11 years & have never had any problems. We would rent there again if we need to!
JONATHAN A | Overall ExperienceShould get money back when leave unit early
kim b | Overall ExperienceOverall, great place to rent your storage unit from.
Kristina J | Overall ExperienceThis UHaul is so we'll managed by Brett Hanson. Brett is always calm, cool collected and kind. Very knowledgeable and helpful. I have had my storage things here for a long time and can totally recommend this facility for storage and renting a truck, trailer or who knows what??? Thank you Brett and staff!
Marie L | Overall ExperienceThe lady helping us was very friendly, but was unable to answer 90% of our questions. She kept saying “I don’t know, this is all very confusing” - even when simply asking about the sizes of units available. We were never explained how anything worked - luckily we rented a unit here 3 years ago. Never took a new credit card or asked for updated information. Very nice, just needs more training.
Briana L | First ImpressionsBret and his staff made me feel like family. We have been renting storage units for almost three years. The facility is well laid out, easy to access, spotless, and secure. I don’t think you could find a better facility.
Denis M | Overall ExperienceI've used this location two other times and have been so happy. This time, the customer service on the phone I received to get everything set up was great. When I got into my unit, there was insulation hanging from the ceiling and when I called to share that, it seemed like it was no big deal and that I shouldn't care. Well I cared because the insulation is there for a reason and with how much this unit was, it should be in place where its supposed to be. Then, when the maintenance person came to fix that insulation, on a very muddy wet day, they drove their truck in our unit and left a heaping mess of mud and water in our unit. Not sure if people realize what goes into these units but its NOT stuff you want getting muddy or wet. I called to ask if someone could clean that up and out and I never got a call back after being told they would have the maintenance person meet me to clean it up. We will not use this location again in the future and I wouldn't recommend it. Also, my move in date on this form is wrong. It was 3/1, not 2/22.
BETH R | First ImpressionsThe entire experience was fantastic. The young man working the store that day noticed that I had a split unit, but was aware of a single unit that just came available and offered it to me. He also demonstrated how and where to key in the code and was overall very helpful. Great service and experience.
Logan E | Online Move InWould definitely recommend this location. Very clean and great staff !! Thank you for the great job! Thank you Bret.
eileen P | Overall ExperienceGreat manager (Brett) & all the staff who were friendly, helpful & professional. This is the way things should be run.
Randy R | Overall ExperienceThe management and staff at the Veteran's Blvd & 52nd Ave. location were fantastic to work with throughout the entire time of the time-frame that we rented a storage area and a U-box. I would recommend them to anyone needing storage services.
Jay A | Overall ExperienceVery clean facility Easy check out process Friendly Staff
Beth B | Overall ExperienceThey run an excellent facility.
Anthony B | Overall ExperienceGreat service!
Peter B | First ImpressionsNice units.
danial m | Overall ExperienceOutside storage access hours would be better if extended earlier or later in the day
MICHAEL D | Overall ExperienceExcellent customer service and staff is very helpful. Would only suggest more staff to be available.
jason w | First ImpressionsNice facility for storage
Richard C | Overall ExperienceBret Hanson, the manager for this location, is very oriented on customer satisfaction. The vibe in the facility is friendly and cheerful which is complemented by the large amount of natural light in the office area. Some storage facilities are just bleak. This one is the opposite. Quite pleasant. Irrespective of Bret's management, this new facility is quite user friendly with only a single issue identified. The only changes I would recommend are adding a canopy over the loading dock area, and re-configuring the loading dock entrance to include a second set of automatic doors. This arrangement is present at many newer grocery stores and it minimizes the dust that gets into the building and has a.great impact on minimizing heated air in the winter and conditioned air in the summer. The day I moved into the facility was absurdly windy (as Fargo sometimes is) and the single automatic door at the end of the afternoon was rendered inoperable by a fierce wind from the south that blew directly on the south facing doors.
Jerrold J | First ImpressionsWater was able more than once to get in unit. Also door was almost impossible to open. Cement in entry way has deteriorated. Lots of trouble with security card. Paid up for whole month checked out 10 days Early no refund. If ur late with payment we all know What happens than.
larry b | Overall ExperienceVery good service and clean
ROGELIO F | First ImpressionsVery satisfied with the inside storage unit and the service provided from Osgood U-Haul.
Dean T | Overall ExperienceI've never been treated so genuinely kind in my life. So responsive and helpful!
Brenda S | First ImpressionsEnjoyed my experience at Osgood Uhaul. They were helpful and very accommodating.
RASHAWN R | Overall ExperienceI had an outside storage spot reserved for 2 weeks for a camper. There is a bus parked in the spot next to it and the bus is angled so it blocked almost half of the spot. I went to the desk inside and the worker cancelled that spot and moved me to a different spot. However, when we went to park our camper the remote would not open the gate. I went inside and there was nothing in the system for me. When the worker cancelled our first spot he must not have reserved the other spot. Luckily the new spot was still available, had it not been I am not sure what we would have done with our camper.
Ryan S | First ImpressionsHelpful staff. clean through out the store and storage facilities.
Daniel H | Overall Experienceperhaps this facility was just not for us. the timer on the lights was irritating, if I was working on something in my unit all of a sudden the lights went out, and I needed to go all the way down the hallway to get the light sensor to turn on again. In the middle of winter the elevator broke and needed to store things in another unit, then come back and move it as soon as possible so I wouldn't get charge for that one, moving in the second level was a big mistake. Didn't have electric in the unit, so if I needed power it would have to be plugged in the hallway.
Mario C | Overall ExperienceThank you so much for your excellent service!
JONATHAN R | Overall ExperienceYou could not find a more dedicated team!
Roger T | First ImpressionsOn Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.
Lanny E | First ImpressionsVery helpful ! Payton was great !
Michael B | First ImpressionsWe needed temporary storage until our son moved out of the house. This location is very nice. It’s clean and we’ll maintained. The staff are friendly and helpful. I would highly recommend!
Gloriann T | Overall ExperienceVery friendly and helpful
creig r | First ImpressionsPoor place to do business at
Ronald S | Overall ExperienceBret is the number one, top uhaul guy anyone could ask for. He is super nice, and a very likeable person. He is the hands down best at his job, and I've seen lots of u haul employees. Thx Bret!!!
Christen C | First ImpressionsDefinitely will recommend & I had no problems... it’s been real!
Alicia T | Overall ExperienceNone
Daniel B | Overall ExperienceGreat service, fast, friendly
pat m | First ImpressionsHelpful staff, clean facilities and felt secure. Highly recommend this location!
Katie D | Overall ExperienceGreat service, always friendly and helpful.
Douglas R | Overall ExperienceThe staff is so very helpful and always smiling
Valerie S | Overall ExperienceEveryone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!
Amanda M | First ImpressionsI can’t say Enough about How Helpful, Friendly, Courteous & Efficient the Staff is at 52ave.& Veterans BLVd. Uhaul. i’d rate them Number one in Customer service and Facility cleanliness! Donna M.
Donna M | Overall ExperienceI can't say enough about the staff. They are always willing to go above and beyond. Thank you for all the help
Valerie S | First ImpressionsThis place is amazing. The employees are so helpful and all about customer service. Its also very clean. I highly recommend this place
Valerie S | First ImpressionsReasonable rates and first month free. Very clean
steve k | First ImpressionsThis location has been always helpful and informative. Willing to help and assist to answer questions.
JOSEPH P | Overall ExperienceThe guys there are always friendly and professional.
Glenn D | First ImpressionsGreat customer service
teddy k | First ImpressionsOsgood U-Haul treated me with respect and the facility was running on all cylinders.
Rick G | Overall ExperienceAll correspondence and communication with the staff and management has always been quite good and much appreciated.
Jay A | Overall ExperienceVery Helpful
Todd B | Overall ExperienceVery nice that you don't have to give notice like other storage locker places. All the employees were nice if we had questions so I would definitely use U-haul again for our storage needs.
Brandt W | Overall ExperienceTravis and all of the staff are very friendly, courteous and professional. I would recommend this location to everyone.
Glenn D | Overall ExperienceThe team was accommodating during my time I needed storage. Due to unforeseen circumstances my unit outside needed to be moved indoors. The mgr hired movers and I was able to be in controlled climate.
sara b | Overall ExperienceIf i need another unit. I would return to this place.
Keith L | Overall ExperienceMy storage unit had water in it in the spring and some of my things got moldy.
Paige B | Overall ExperienceStaff was easy and great to work with.
Scott W | First ImpressionsI was promptly helped and had no issues with the service when stopping in to rent a storage unit.
Dean T | First Impressionsn/a
Kelsey W | Overall ExperienceWe stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.
valerie B | Overall ExperienceIt was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.
wendy d | First ImpressionsBret and his team are phenomenal. Very clean facility and has everything that you need.
Glenn H | First ImpressionsEveryone is always super helpful and friendly and facility is nice!
Kristina B | Overall ExperienceU-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.
Melvin S | Overall ExperienceThe employees were great! The process was very smooth.
Lasana M | First ImpressionsThey mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.
Jenniffer C | Overall ExperienceHad many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.
Paul S | Overall ExperienceMy inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you ha
Jessica L | Overall ExperienceMoved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.
DAN L | Overall ExperienceVery fast and professional service. Easy and quick set up. Highly recommended.
rusty e | First ImpressionsVery accomodating
Todd B | First ImpressionsGood experience
Jason S | Overall ExperienceGreat place
kim s | Overall ExperienceAlways very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.
Lori D | Overall ExperienceGreat service and people where very friendly and happy to help
Ronald S | First ImpressionsYou guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!
VERNIDA S | Overall ExperienceThank you
cody z | Overall ExperienceLove this place
Travis H | Overall ExperienceJust an awesome facility, clean,organized, inviting and safe.
Paul S | First ImpressionsGreat service
SCOTT E | First ImpressionsI have referred friends already to your facility. My mom and dad have rented also from you.
James M | Overall ExperienceStaff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.
John R | Overall ExperienceVery helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.
Jeff V | First ImpressionsBrett was very friendly and helpful!
KELSEY o | First ImpressionsOnly used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.
Dale J | Overall ExperienceVery easy to get access to items as needed. Never any debris or garage in the halls.
Joshua J | Overall ExperienceI cannot say enough how superb both the staff and the location was for my rental experience.
Ralph L | Overall ExperienceThe storage facility was very secure and the units were adequate in size. I felt certain my items were safe.
Carolyn J | Overall ExperiencePerfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.
John V | Overall ExperienceVery nice, helpful staff.
Shondra L | Overall ExperienceEveryone is always so kind and helpful!! Thank you!
Penni F | Overall ExperienceThe storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.
Naomi M | ReservationWe used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promo
SCOTT C | Overall ExperienceEach time I’d stop in to discuss any matter or rent other items, I’ve been helped beyond compare. I can’t say enough for this U-Haul location. They definitely seem like a “team” and work together.
Logan J | Overall ExperienceThe sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.
Alan I | Overall ExperienceNeed a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesome
michelle o | Overall ExperienceTried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.
Melissa O | Overall ExperienceThanks for your great service
Trung L | Overall ExperienceDon't like how rude,they are when you are late paying.
Patricia H | Overall ExperienceEverything was great no complaints at all. Very pleased with the whole facility.
Robert G | Overall ExperienceCustomer service was great. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn’t work.
Chris P | Overall ExperienceExcellent experience in working with this business for storage and moving supplies.
Lori E | Overall ExperienceEverything went perfect in getting the truck, dropping off the truck and driving the truck.
Joe R | ReservationStaff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!
Harlan P | Overall ExperienceGreat location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.
NICK N | Overall ExperienceI really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.
CHRISTOPHER H | Overall ExperienceThe guy told us free month without telling us with truck rental. it’s not 24/7 access. The GM not available after hours after they say to call him. The staff didn’t seem to care about problems we had.
Ashley R | Overall ExperienceThank you!
Alex W | Overall ExperienceWhen we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....
CHRISTOPHER H | Overall ExperienceQuick in and out because the people there knew their job and were happy to be doing it.
Richard W | Overall Experiencenone
mark s | Overall ExperienceThis facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!
Kurt J | Overall ExperienceWe found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.
Brenda M | Overall ExperienceThe truck could been better serviced. Breaks soft and tranny didnt shift through gears properly
AMANDA F | Overall ExperienceNice people work there.
Gregory S | Overall ExperienceYou won’t find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn’t go anywhere else for my storage solutions!
Harlan P | Overall ExperienceAshley was awesome!!!
danielle w | Overall ExperienceMatt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.
michelle r | Overall ExperienceI didn't go on-site to see the facility so the first few questions are not applicable for me
Jordan N | Overall ExperienceI couldn’t get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.
christian g | Overall ExperienceVery courteous and friendly! Great facility. Super convenient as well.
Troy M | Overall ExperienceExcellent facility!
KAREN G | Overall ExperienceGood service
Colton G | Overall Experience