Had problems with using after hours turn-in APP.. The biggest problem is the national customer service line.. an automatic 20 to 30 min wait. she was no help for leaving the trailer by use of APP.. I will use U-Haul again.. Second why do you ask only about the local dealer and nothing on National.. That's where the problem is...ronald H.
Customer Reviews for U-Haul Moving & Storage of Osgood
Fargo, ND 58104
(Intersection of Veterans BLVD & 52nd Ave South)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Anna was AWESOME!! Excellent customer service is such a rarity these days!!James C.
I ended up not needing storage but she had to ask manager before I could be refunded so I am waiting for my refund still for that.Danielle N.
Customer did not leave a comment.Michelle D.
Customer did not leave a comment.CHAD P.
Customer did not leave a comment.Isaac F.
Read the fine printmark R.
Customer did not leave a comment.Todd H.
Outstanding help you couldn't find better people to do business with. ThanksRUSSELL R.
Customer did not leave a comment.chad S.
Clean the inside of the vehicle. Very dusty whole interior. Needs good cleaning.Carl S.
We waited for over 30 minutes to return our uhaul as there was only 1 person working. You would think during the busy times there would be more staff.Luther K.
Customer did not leave a comment.Tom K.
The lady at the counter who checked me in/out was awesome! Very friendly and helpful!Melissa H.
On the checkin website i was unable to add a photo. The only option was to take a picture. Had some issues with my reservation but everyone was extremely helpful.Jeffrey A.
Easy check in and check out, friendly employeesThomas K.
Customer did not leave a comment.Sheryl J.
If they get the road fixed into the place so darn many bad ass holesAlan L.
I waited in line for nearly an hour to get my vehicle. It was a Saturday morning so it was rather full but the gentleman at the front counter seemed to be all alone in the facility and also did not seem to be very experienced so people were coming in faster than he could get them out. Once the manager showed up, things started rolling pretty quickly. My return was relatively painlessJoey S.
Customer did not leave a comment.Jeffrey S.
Slow service. I did not get my deposit back. And did not damage anything or return dirty.Daniel S.
Customer did not leave a comment.Mark W.
I felt very bad for Muhammad who was the only one working at the site. I was there just after 7:00 AM and by the time I picked up my rental their were five groups waiting. You need to get more staff on Saturdays especially when that Saturday falls on the last day of the month.Mark K.
Customer did not leave a comment.bret T.
The experience was ok. When I arrived to do the return, there was 1 person working and many people in line. He was doing the best he could. I waited 45 minutes to return the rental truck. Many people in line were upset. Additionally, I was told that if I returned the truck with additional fuel I would get a credit on my rental which did not happen. My rental had 1/4 tank when I received it and I returned it with 3/8 tank. Overall the experience was ok but not great. Thank you. AmandaAmanda C.
Customer did not leave a comment.james E.
Customer did not leave a comment.STEVEN L.
Give a detailed explanation to first time users how to return the uhaul. Possibly go through a safety check. The passenger seatbelt in my uhaul rental would not work properlyTori L.
I had a trailer pick-up scheduled for 7:00AM, which is when the store was scheduled to open, no employees showed up until 8:00.Jason B.
Our pick up time was 8:00. We arrived a little before 8:00 and were third in line with just one guy at the counter. It was 8:30 before we were hooked up and ready to go. A lady employee arrived around 8:20 to help, which did get us processed faster. But when you have three customers scheduled to pick up at 8:00, I recommend having enough staff to move them through the process faster. The gentleman who helped us was very polite and helpful once we got help. Everything other than the wait was great.Kent B.
Customer did not leave a comment.AUSTIN K.
Customer did not leave a comment.Christine N.
Customer did not leave a comment.TIMOTHY J.
The girl who helped me went out of her way to make sure everything went smooth and easy.ARDEAN G.
Customer did not leave a comment.Gail G.
When we picked the trailer up on Saturday, the gal was there alone. She had to go out to the yard while we stood in the store along with other customers that came in. Two people working would be nice, if you had the staffing for it.Laura D.
Customer did not leave a comment.Sue G.
The Lady who helped us Anna was super helpful And knew the equipment so well she deserves a shout outCasey R.
Customer did not leave a comment.Paul H.
When I checked in the location was short staffed. The young lady did fine just needed help was very busy. Went to return the trailer, location was supposed to be open at 9 I arrived at 10 no one was there. Did online check out no receipt had to call today to get a copy so I knew it was returned, otherwise the rental went fine.Calvin A.
I waited for 40 minutes to pick up my uhaul and the manager was rude when I addressed my wait time.Kyra A.
Mohammed was very professional and kind when completing my monthly payment by phone. Very good customer service skills.Christine J. | First Impressions
The fuel level in the truck was significantly lower than what I was told. I didn't mention it because there seemed to be only one employee and it was busy. They've always taken good care of me there and they let me rent the truck even though it was already reserved for that afternoon. Which gave me an hour to get it back, I only needed 30 minutes. Worked out for everyone.Kris K.
Customer did not leave a comment.Al V.
My appointment to pick up a trailer was at 7AM and no one arrived to open the store until 745AM and I almost missed my move in window at my drop off location. Would strongly recommend staying away from this location if possible.Zachary S.
Xavier is a great person to work with! He maintains a great attitude even with a line building up. I was imagining myself working there and what my response would be. To me it would be a thankless job. I would recommend him for your next available promotion! In my opinions he deserves it!Scott S.
Excellent service. Very friendly on the phoneJohn M. | First Impressions
Again, everyone at this location was friendly and helpful be we first went to the drop off location that was on our contract but turned out it got changed on us without notification from Uhaul so we had to drive to a different location. Uhaul needs to a better job notifying customers of changes like that.Richard G.
Customer did not leave a comment.Julie S. | Overall Experience
Had a GREAT experience every time I visit this location. Lots for room!Glenn H. | Overall Experience
Customer did not leave a comment.Oakley R.
Customer did not leave a comment.Yehuda K.
The rental was only booked for 2-days and I was given an extra day charge for returning it after 3-days even though my confirmation said that up front. I was surprised by the extra day fee - there was extremely poor communication about this excess fee. Very disappointed with Uhaul for effectively hiding these fees.Ryan E.
Customer did not leave a comment.Austin B.
I am always impressed by U-Haul and how it knows its market. They have solutions for problems you don't yet know you have! This particular location seems to always have different people every time we come but they are always pleasant, efficient, and helpful. It's our second home at this point.Julie K.
Customer did not leave a comment.samantha H.
Customer did not leave a comment.Tim M.
This was as confusing experience as I rented a 5x10x10 space. I received an e-mail that my locker number was 2021-23 not realizing this number was two separate 5x5x10 lockers. I initially thought the -23 was the row number not realizing it was locker 2021 AND 2023. I went down to the front desk to confirm which no employees present at the front desk or in the rental office but finally figured it out on my own.Jason R. | Online Move In
Thank you!Shari P.
Haven’t yet moved in to my space, but have scoped it outNancy G. | First Impressions
Customer did not leave a comment.LUKE N.
Customer did not leave a comment.MARGARET S. | First Impressions
Girlfriend drove to Jamestown and back with no problemsGary C.
Customer did not leave a comment.Dominic Y.
Customer did not leave a comment.James O. | First Impressions
Customer did not leave a comment.MIchaelle N.
The Uhaul was not at the correct location. Had to drive across town to pickup and no discount offer for that mistake. Also, did not get pro-rated for half the month storage. Paid for a full month when only occupied for 15 days.nichole k. | Overall Experience
Customer did not leave a comment.Robert T.
Location opened 40 minutes late so I didn't have a the full 6 hors I reserved to use the van. Had to call customer service, who then contacted the manager to open up. Beginning gas guage was 1/8 lower than paperwork showed. So, you can open when advertised, give customers their full reservation time if it's your fault they couldn't get the equipment on time, and mark the fuel level accurately.Lezlee J.
My complaint is about the truck. The shocks and suspension were so bad that wilt was 5 hrs of hell driving it getting bounced around. Also, my wife had a family dresser with a mirror. We took the mirror off and packed it in the safest way possible. All the bouncing up and down destroyed it. I paid a pretty large chunk of money for a truck that was a hellosh experience driving.Markus C.
Had a reservation to pick up a trailer at 7:00am. No one was there to open the store until 7:40am. I, along with another individual who had a reservation for 7:00am had to wait in our cars for 40 minutes before we were helped.Ryan T.
Customer did not leave a comment.Kent T. | First Impressions
Customer did not leave a comment.mark R.
Xavier was friendly and informative. I would recommend to friends and familyrandy s. | First Impressions
The drop off location was friendly but not very easy to find.Robert M.
Customer did not leave a comment.Eric l. | Overall Experience
Thanks to Xavier Herman for all of your help on a Sunday afternoon while we had so much to move. Greatly Appreciated!Al H. | First Impressions
Thanks to Xavier Herman for all of help that was given, we GREATLY appreciated it.Al H. | Overall Experience
I believe it's still possible that staffing any business is a challenge in the waning pandemic era â€¦ but it was evident that your staff wears many hats and is spread thin in the process â€¦ This location has very hard working staff kinetically working with the ebb and flow of business â€¦ and even though I had to wait a bit to complete my check out and check in processes â€¦ I was grateful for their hard work !Jeff K.
Xavier was very friendly and helpful. It was a very good experience!Shannon H. | First Impressions
Customer did not leave a comment.Ryan J.
Fill all your trucks to full tank so you can tel your customer to just bring it back full instead of trying to figure 3/8 of a tank like we had to deal withdillon M.
The store did not open on time and was understaffed.Michael H.
The worker caused damage to my vehicle when attempting to attach the trailer. She forgot to tighten the latch so the hitch popped off the ball when the vehicle was being driven onto trailer, and hitch rammed into the rear of my car. I'm hoping for insurance information so I can fix.Jared H.
Customer did not leave a comment.KIMBERLY D.
Customer did not leave a comment.Gregory G.
I believe the man that helped me was named Xavier. He was very helpful, friendly and easy to work with. Great job!Alicia L.
Mohammad and Taylor were top-notch in their service. Please pass that along to them as it was much appreciated!Jason J.
Customer did not leave a comment.Christopher P.
More people working weekends. My representative needed to call the boss 3 times on my pick up. On drop off the guy had a hard time explaining why I was charged the full amount after a deposit. He was unsure. Paying an extra $100 for a same day is crazy! Who know when the hold will drop off. Just poor overallRiley B.
Staff was very helpful and excellent to work with They get six 🌟 🌟🌟🌟🌟🌟Ron F.
We were required to return the truck with 1/4 tank of gas. It was nearly impossible to estimate fuel consumption and we returned it with 1/2 tank of gas. No regard for the extra fuel. No compensation for extra fuel. Also the side mirror on the drivers side would not stay in place above 40 mph. This created a very dangerous and unsafe blind spot situation on the interstate. We informed staff who didn't give a damn. They did give us the managers number since they were out getting a truck. Earlier this year we rented a truck from this same location which did not have functional heat. This was in December. Fortunately our trip was in town and we were able to get our job done while scraping snow from the inside of the truck. We informed staff who apologized. We requested some form of credit for giving us a truck with no heat in December but received nothing. The location is convenient but service and professionalism are almost completely absent. Worth driving to another branch.Rebecca T.
This site is awesome. Amazingly clean and staff was very helpful. I will recommend and use again with no hesitation!!Todd S. | Overall Experience
Mohammed was great, make sure you keep him on staffCALVIN A.
Customer did not leave a comment.Jason J. | Overall Experience
Customer did not leave a comment.THEODORE B.
When I went to move into this unit, the door was partially frozen but I was able to open it. I unloaded my vehicle and then realized that the door would not close due to ice. I asked for help at the office and the lady was very nice and we chipped at the ice for 20 minutes with no luck. She then moved me to an inside unit.Renee S. | Online Move In
THIS PLACE IS A JOKE!! GIVE PEOPLE BACK THERE DEPOSITS NOT SIT AND KEEP THEM IF THERE WAS NO DAMAGE TO YOUR PROPERTY AND EVERYTHING WAS PAID. THIS IS ALSO HIGH PRICED SO YOU NEED TO LOWER YOUR PRICE ON CERT THINGS.WILL W.
Very friendly and accommodating staff!STEPHEN B.
Expand one way U-Haul equipment to others closerZACHARIAH A.
Customer did not leave a comment.Jerald G. | First Impressions
Zena was amazing. The other girl was late for work and VERY unprofessional.ANGELA S.
Customer did not leave a comment.TODD S.
Customer did not leave a comment.Cade C.
Mohomad is a wonderful employee!JOHN S.
Poor communication was the biggest problem. I have never experienced such absurd issues with lack of communication, repeated rescheduling with no notification beforehand, and misinformation/charges for services we were told wouldn't be charged. It was the most frustrating experience to deal with and I would not recommend it to anyone. We encountered problems every step of the way and I couldn't get any help until I emailed their PR team.Diana G.
Since the management change, I've really had poor experiences with the facility. The manager (and submanager? - the former a younger man, the other an older gentleman) don't give the impression of wanting to be there, and certainly aren't as friendly as Brett was. I've been accused of attempting to break for no payment into a storage shed I've rented for years when I went back to get a replacement card (no apologies when they searched their records and corrected themselves). I rent trailers twice a month for business, and my experience in December and January is working with entirely new staff. Not only has my trio time doubled when pick up the trailers, but none of the staff can actually attach the trailers. I have to get out, help them lift and attach the mechanics. One gentleman didn't even bother or help back me in with signaling - I ended up just using the camera on my Jeep to line it upâ€¦ while he literally stood next to the trailer hitch to guide me in. Worse, on return there is always equipment sitting in the return strip in front of the building, so I have to be creative about where to pull the trailer in to return it. Both of my recent returns have been with an individual who has asked me to pull the trailer around and park it for them because â€œit's impossible to move the trailer from the return area to the parking lot.â€ The transition has been horrible, and the customer service and quality of staff have suffered immensely.SEAN C.
Customer did not leave a comment.Justin S. | Overall Experience
WANTED 1 hour of my time because an administrative person somewhere other than the store said I couldn't drop it there. Didn't get everything done in Fargo because of that and have to go back this weekend. Will cost me an additional $200. Hotel and fuel. Pretty sad. But I expect no answer from you guys. Guy at location got it fixed, thank God or I would have wasted more time.Gregg O.
Very smooth check in and out. Helpful and friendly staff!Heidi F.
Customer did not leave a comment.Steven N.
This was not the drop off location we had chosen.Tanya R.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Rudy S.
The website, says the shop is open till 8pm on fridays. So I had scheduled a pick up for 3 pm and had called ahead in the early am saying I'd be a little closer to 3:30pm and they said that is totally fine... At 2:00 PM!!!!! I received a phone call from a different employee saying that I needed to be there at 3 sharp, because it was the last pick up of the day and they wanted to close early so they could go home. This was extremely frustrating and ruined my planning I had with a friend to help me with the pick up. Upon arrival after we changed OUR schedules to get there earlier since we were forced to, the worker was extremely rude and proceeded to leave as we were putting the finishing touches on the trailer.LEE P.
Customer did not leave a comment.JO S.
Customer did not leave a comment.Rusty E. | Overall Experience
Customer did not leave a comment.RANDY B.
Very helpful staff.Mark J.
I've been renting here for 6-7 years now. Made a reservation under my step sons name so he could pick up a trailer. The person who served him was very rude and acted like my step son was an idiot. I forgot my adapter for the trailer lights and he made him buy a new one. I've rented probably 20 trailers from here and forget that all the time and have never had to buy an adapter. I also know you have spare ones you can lend out and that was not offered either. NDDOT law states that you do not need lights on your trailer during the day as long as you can see the tail lights on the towing vehicle. Won't be renting from here anymore.BRAYDEN J.
Rejina was very helpful and courteous. Thank you!CLINT H.
Jesse was quick and got me what I needed for my move, thanks again!Alexis H. | First Impressions
Happy to work with you!Guillaume P. | First Impressions
Customer did not leave a comment.brent k. | Overall Experience
Great customer service! Friendly kind welcoming!alice t. | First Impressions
Customer did not leave a comment.RANDY H. | First Impressions
Customer did not leave a comment.Travis J. | First Impressions
Customer did not leave a comment.April W. | Overall Experience
Customer did not leave a comment.arnold b. | First Impressions
Clean, convenient and secure storage facility. Helpful and courteous staff. Excellent and well-maintained. 5 Stars all around! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️SYLVIA K. | Overall Experience
Customer did not leave a comment.Al H. | First Impressions
Customer did not leave a comment.James U. | First Impressions
Customer did not leave a comment.Miguel S. | Overall Experience
Only due to the staff member on the day of check is why I give high marks. Approximately a month earlier I made my reservation for a ground level 10x10 unit and it somehow wasn’t available on day of check-INMark G. | First Impressions
This facility was very clean and the previous manager(Bret) was awesome. I did my business there because of Bret and his employees. I am sad to see has has left and is one of the reasons I moved out when I did. I have not heard anything good about the new managergregory h. | Overall Experience
Customer did not leave a comment.Peter K. | Overall Experience
The storage facility is great. Feels very secure well kept and employees are very helpful and Great to work with. Just one question: I paid for a full month but did not stay that long can I expect any kind of a refund????Carl S. | Overall Experience
Great gal that checked me in.Larry M. | First Impressions
Customer did not leave a comment.mary l. | First Impressions
Customer did not leave a comment.Steve H. | Overall Experience
Very professional employees. Manager was very friendly and helpful. Great personality.Carl S. | First Impressions
Customer did not leave a comment.Lawrence H. | Overall Experience
The person who handled the pickup of the truck and reservation of the storage unit was extremely helpful and patient. He was alone but showed considerable patients with everyone with a smile.Peter K. | First Impressions
The main door has some issue to put my code to get in. The staff came to help me put the code and it still did not work. Had to run to the side door to put the code to check in. I changed a storage unit from an outside one to an inside climate control one. When I checked out the outside one, they deleted my both units. But when they added me the inside climate control one, the Asian lady asked me to pay again for the mistake her coworker did. And she told me because it was not done by her and by her coworker. She could not do it and had to charge me.YE Y. | First Impressions
Customer did not leave a comment.WILLIAM D. | First Impressions
Customer did not leave a comment.JEREMY A. | First Impressions
Owner was extremely helpful and quickly took care of a drop off misunderstanding. Very nice facility.DANIEL S. | First Impressions
The staff is friendly and helpful and the facility is very nice and clean and easy to unload with the nice loading dockgeorge t. | First Impressions
Customer did not leave a comment.Rebecca A. | First Impressions
I wish that the access is pass 10 pm. Otherwise everything is great.richard k. | First Impressions
Customer did not leave a comment.Anthony C. | First Impressions
The crew here has always been friendly and helpful.Lynn S. | First Impressions
Customer did not leave a comment.Ray C. | Overall Experience
Truck was not available at the place we were told so had to drive to another U haul. So that was not as convenient. Then we were not told that we had to pay for miles when we rented it.janet m. | First Impressions
Customer did not leave a comment.RODNEY R. | Overall Experience
I really appreciated how quickly I was able to get everything set up and the person who helped me was very relaxed which helped me relax as well.janell s. | First Impressions
Bret and Jake are awesome workers! Was happy to see them whenever I went in!!👍🙂Christen C. | Overall Experience
All was really good but the price just got to feel like too much for a 10x10 spaceJames M. | Overall Experience
Clean with great experience.STANLEY MICHELE L. | Overall Experience
Customer did not leave a comment.Jamey R. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Very nice experience. Building is very well done.Joe S. | Overall Experience
All good and very accommodating.Roland g. | Overall Experience
Clean & well litLINDA Z. | Overall Experience
Very good experience just noticed alot of spiders! Will be back in the future!Blaine F. | Overall Experience
Customer did not leave a comment.KODY C. | Overall Experience
I have asked since early June to have 2 vehicles spaces checked on in the back area since it is extremely hard to park in our spot due to vehicles sticking WAY beyond their spot and over the lines into our spot. Each time, the staff just says that they can't reach the customer. Well, if the customer is not following the rules that UHaul posts, then have them towed in order to meet your own rules and expectations. Sounds like no one wants to take action, just take the money and move on. This location is very convenient for us but the frustrations out weigh that.Christine A. | Overall Experience
Customer did not leave a comment.chelsey n. | Overall Experience
Very friendlyLinda L. | Overall Experience
Great place and staff.STANLEY MICHELE L. | First Impressions
Always great serviceLinda O. | Online Move In
The outside storage area is not well organized, with parking spots overloaded, which made it hard to get my boat in and out of the place. I decided the hassle to maneuver is not worth it and found storage elsewhere.Gabriel K. | Overall Experience
Thanks for all your help, very accommodating and safe and helpfulMichael B. | Overall Experience
I like the loading and unloading dock the best.Jamey R. | First Impressions
Very nice facility. Easy access to storage unit.Joe S. | First Impressions
The staff was very friendly and helpful. We were able to get a storage unit rented in a short period of time and moving in was very easy at this facilitygeorge t. | First Impressions
Very pleasedLinda L. | First Impressions
It was ok just perfect for what I needed it forBryan B. | Overall Experience
Two biggest complaints 1. The price was raised arbitrarily 2. The unit was extremely dustydavid h. | Overall Experience
Customer did not leave a comment.RENAE S. | First Impressions
Customer did not leave a comment.david t. | Overall Experience
Bret is super nice & definitely goes above and beyond to help, explain & answer any & all questions all the while making the process very laid back and hospitable!Stacie F. | First Impressions
Bret was great to work with and the rest of the staff was always helpful.PATRICK G. | Overall Experience
Customer did not leave a comment.Theresa M. | First Impressions
Uhaul was fine, The Uhaul movers Leo Dempsey came to our house and criticized us for having cat hair in the couch and said it was disgusting. He stayed on his phone, was lazy and complained and wanted us to rent another uhaul for the next day at around 12:30 pm he just started with his 3 guys at 8:20, his 4th guy left early in the afternoon and he wanted to charge us for 12 hours and 4 guys. They took long breaks and an hour and a half lunch that they wanted to be paid 200.00 per hour for 11 They wanted to put all the boxes in garage. My wife was there for most of this and the one guy said he was going to sue her and said his back was hurting. The guy that left early kept asking my wife to give her my daughters guitar amplifier. I was there for some of it and I have to say that it was a very bad experience. $1800.00 for the day. I probably won’t use Uhaul movers ever again. My wife wanted to add that they complained about having to go up and down stairs.Jeff L. | First Impressions
We have used a lot of storage units over the years and this one is hands down the best! We have recommended to friends and family who have also used it. They are helpful, the storage facility is always clean and we don't worry about break ins as it is very secure. The carts they supply are an extra bonus and so helpful in transporting your items to the units.Candy R. | Overall Experience
Customer did not leave a comment.Dwight Carmen O. | Overall Experience
Could stay open longertodd n. | Overall Experience
Customer did not leave a comment.Aaron T. | Online Move In
Customer did not leave a comment.Kalyn V. | Overall Experience
A good place to rent.. Very understanding and helping ppeople.LEE T. | First Impressions
Great staff and customer service. ThanksBrandon L. | Overall Experience
We were with this u-Haul for 4 months storing our entire house. At the end, Brett and team were super understanding and helpful. I definitely recommend them and this location is also so convenient!BETH R. | Overall Experience
Bret was awesome and available. He also replied back very quickly to emails. Thank you!!Harold L. | Overall Experience
Customer did not leave a comment.Kory n. | Overall Experience
Customer did not leave a comment.Mickey H. | Online Move In
Customer did not leave a comment.Joan F. | Overall Experience
Customer did not leave a comment.Craig L. | First Impressions
Customer did not leave a comment.Holly C. | First Impressions
First they didn't have the truck I have reservation for then they charge me for extra gas saying I didn't return the truck with same amount of the gas . When I go to store directly to ask for extra charge stuff and the manager was rude .Store at Fargo North DakotaARDIN I. | Overall Experience
Customer did not leave a comment.amanda b. | Overall Experience
Customer did not leave a comment.Saraya D. | First Impressions
The staff was very friendly and very helpful, I would recommend this place to anyone!Amanda C. | Overall Experience
The people here was very kind and helpful would totally recommend to all.cassie j. | Overall Experience
Customer did not leave a comment.Mariyah E. | Overall Experience
Customer did not leave a comment.SCOTT T. | First Impressions
Customer did not leave a comment.KYLE N. | Overall Experience
Customer did not leave a comment.Christy I. | First Impressions
Customer did not leave a comment.Melvin E. | Overall Experience
Professional, friendly, and knowledgeable staffSanku M. | Online Move In
Customer did not leave a comment.alex e. | Overall Experience
The person at the front desk was named Brett. He did an absolutely fantastic job. Explain things when I didn’t understand something. He was a class act and very knowledgeable.Mark J. | First Impressions
Very friendly and helpful. The manager was excellent! I would highly recommend.Lawrence H. | First Impressions
Have rented the unit for 11 years & have never had any problems. We would rent there again if we need to!JONATHAN A. | Overall Experience
Customer did not leave a comment.Jacob M. | Overall Experience
Customer did not leave a comment.LEXSTAR C. | Overall Experience
Should get money back when leave unit earlykim b. | Overall Experience
Overall, great place to rent your storage unit from.Kristina J. | Overall Experience
This UHaul is so we'll managed by Brett Hanson. Brett is always calm, cool collected and kind. Very knowledgeable and helpful. I have had my storage things here for a long time and can totally recommend this facility for storage and renting a truck, trailer or who knows what??? Thank you Brett and staff!Marie L. | Overall Experience
The lady helping us was very friendly, but was unable to answer 90% of our questions. She kept saying “I don’t know, this is all very confusing” - even when simply asking about the sizes of units available. We were never explained how anything worked - luckily we rented a unit here 3 years ago. Never took a new credit card or asked for updated information. Very nice, just needs more training.Briana L. | First Impressions
Customer did not leave a comment.michael s. | Overall Experience
Customer did not leave a comment.casey r. | Overall Experience
Bret and his staff made me feel like family. We have been renting storage units for almost three years. The facility is well laid out, easy to access, spotless, and secure. I don’t think you could find a better facility.Denis M. | Overall Experience
I've used this location two other times and have been so happy. This time, the customer service on the phone I received to get everything set up was great. When I got into my unit, there was insulation hanging from the ceiling and when I called to share that, it seemed like it was no big deal and that I shouldn't care. Well I cared because the insulation is there for a reason and with how much this unit was, it should be in place where its supposed to be. Then, when the maintenance person came to fix that insulation, on a very muddy wet day, they drove their truck in our unit and left a heaping mess of mud and water in our unit. Not sure if people realize what goes into these units but its NOT stuff you want getting muddy or wet. I called to ask if someone could clean that up and out and I never got a call back after being told they would have the maintenance person meet me to clean it up. We will not use this location again in the future and I wouldn't recommend it. Also, my move in date on this form is wrong. It was 3/1, not 2/22.BETH R. | First Impressions
The entire experience was fantastic. The young man working the store that day noticed that I had a split unit, but was aware of a single unit that just came available and offered it to me. He also demonstrated how and where to key in the code and was overall very helpful. Great service and experience.Logan E. | Online Move In
Customer did not leave a comment.Britnee W. | First Impressions
Would definitely recommend this location. Very clean and great staff !! Thank you for the great job! Thank you Bret.eileen P. | Overall Experience
Customer did not leave a comment.Ryan B. | Online Move In
Customer did not leave a comment.ashley e. | First Impressions
Customer did not leave a comment.andrea e. | First Impressions
Great manager (Brett) & all the staff who were friendly, helpful & professional. This is the way things should be run.Randy R. | Overall Experience
The management and staff at the Veteran's Blvd & 52nd Ave. location were fantastic to work with throughout the entire time of the time-frame that we rented a storage area and a U-box. I would recommend them to anyone needing storage services.Jay A. | Overall Experience
Customer did not leave a comment.Mackenzie m. | Overall Experience
Very clean facility Easy check out process Friendly StaffBeth B. | Overall Experience
Customer did not leave a comment.ROBERT D. | Overall Experience
They run an excellent facility.Anthony B. | Overall Experience
Great service!Peter B. | First Impressions
Customer did not leave a comment.JASON S. | First Impressions
Customer did not leave a comment.Harry S. | Overall Experience
Nice units.danial m. | Overall Experience
Customer did not leave a comment.Sheila F. | Overall Experience
Customer did not leave a comment.Gregory O. | First Impressions
Outside storage access hours would be better if extended earlier or later in the dayMICHAEL DONALD G. | Overall Experience
Excellent customer service and staff is very helpful. Would only suggest more staff to be available.jason w. | First Impressions
Customer did not leave a comment.Christel S. | Overall Experience
Nice facility for storageRichard C. | Overall Experience
Customer did not leave a comment.Marc G. | First Impressions
Customer did not leave a comment.pat m. | Overall Experience
Customer did not leave a comment.JORDAN V. | Overall Experience
Bret Hanson, the manager for this location, is very oriented on customer satisfaction. The vibe in the facility is friendly and cheerful which is complemented by the large amount of natural light in the office area. Some storage facilities are just bleak. This one is the opposite. Quite pleasant. Irrespective of Bret's management, this new facility is quite user friendly with only a single issue identified. The only changes I would recommend are adding a canopy over the loading dock area, and re-configuring the loading dock entrance to include a second set of automatic doors. This arrangement is present at many newer grocery stores and it minimizes the dust that gets into the building and has a.great impact on minimizing heated air in the winter and conditioned air in the summer. The day I moved into the facility was absurdly windy (as Fargo sometimes is) and the single automatic door at the end of the afternoon was rendered inoperable by a fierce wind from the south that blew directly on the south facing doors.Jerrold J. | First Impressions
Customer did not leave a comment.McKenzie K. | First Impressions
Customer did not leave a comment.Michael N. | Overall Experience
Customer did not leave a comment.BRET H. | First Impressions
Water was able more than once to get in unit. Also door was almost impossible to open. Cement in entry way has deteriorated. Lots of trouble with security card. Paid up for whole month checked out 10 days Early no refund. If ur late with payment we all know What happens than.larry b. | Overall Experience
Customer did not leave a comment.todd f. | First Impressions
Very good service and cleanROGELIO F. | First Impressions
Very satisfied with the inside storage unit and the service provided from Osgood U-Haul.Dean T. | Overall Experience
Customer did not leave a comment.GERALD B. | Overall Experience
Customer did not leave a comment.trent s. | First Impressions
I've never been treated so genuinely kind in my life. So responsive and helpful!Brenda S. | First Impressions
Enjoyed my experience at Osgood Uhaul. They were helpful and very accommodating.RASHAWN R. | Overall Experience
Customer did not leave a comment.BECKY H. | Overall Experience
Customer did not leave a comment.William B. | Overall Experience
Customer did not leave a comment.William B. | First Impressions
Customer did not leave a comment.aaron b. | Overall Experience
I had an outside storage spot reserved for 2 weeks for a camper. There is a bus parked in the spot next to it and the bus is angled so it blocked almost half of the spot. I went to the desk inside and the worker cancelled that spot and moved me to a different spot. However, when we went to park our camper the remote would not open the gate. I went inside and there was nothing in the system for me. When the worker cancelled our first spot he must not have reserved the other spot. Luckily the new spot was still available, had it not been I am not sure what we would have done with our camper.Ryan S. | First Impressions
Customer did not leave a comment.tracy o. | Overall Experience
Customer did not leave a comment.Julie W. | Overall Experience
Helpful staff. clean through out the store and storage facilities.Daniel H. | Overall Experience
Customer did not leave a comment.Joe R. | Overall Experience
Customer did not leave a comment.MARK H. | First Impressions
perhaps this facility was just not for us. the timer on the lights was irritating, if I was working on something in my unit all of a sudden the lights went out, and I needed to go all the way down the hallway to get the light sensor to turn on again. In the middle of winter the elevator broke and needed to store things in another unit, then come back and move it as soon as possible so I wouldn't get charge for that one, moving in the second level was a big mistake. Didn't have electric in the unit, so if I needed power it would have to be plugged in the hallway.Mario C. | Overall Experience
Thank you so much for your excellent service!JONATHAN R. | Overall Experience
Customer did not leave a comment.Becky R. | First Impressions
Customer did not leave a comment.GERALD B. | First Impressions
You could not find a more dedicated team!Roger T. | First Impressions
On Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.Lanny E. | First Impressions
Very helpful ! Payton was great !Michael B. | First Impressions
We needed temporary storage until our son moved out of the house. This location is very nice. It’s clean and we’ll maintained. The staff are friendly and helpful. I would highly recommend!Gloriann T. | Overall Experience
Very friendly and helpfulcreig r. | First Impressions
Poor place to do business atRonald S. | Overall Experience
Bret is the number one, top uhaul guy anyone could ask for. He is super nice, and a very likeable person. He is the hands down best at his job, and I've seen lots of u haul employees. Thx Bret!!!Christen C. | First Impressions
Definitely will recommend & I had no problems... it’s been real!alicia t. | Overall Experience
NoneDaniel B. | Overall Experience
Great service, fast, friendlypat m. | First Impressions
Helpful staff, clean facilities and felt secure. Highly recommend this location!Katie D. | Overall Experience
Great service, always friendly and helpful.Douglas R. | Overall Experience
The staff is so very helpful and always smilingValerie S. | Overall Experience
Everyone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!Amanda M. | First Impressions
I can’t say Enough about How Helpful, Friendly, Courteous & Efficient the Staff is at 52ave.& Veterans BLVd. Uhaul. i’d rate them Number one in Customer service and Facility cleanliness! Donna M.Donna M. | Overall Experience
I can't say enough about the staff. They are always willing to go above and beyond. Thank you for all the helpValerie S. | First Impressions
This place is amazing. The employees are so helpful and all about customer service. Its also very clean. I highly recommend this placeValerie S. | First Impressions
Reasonable rates and first month free. Very cleansteve k. | First Impressions
This location has been always helpful and informative. Willing to help and assist to answer questions.JOSEPH P. | Overall Experience
The guys there are always friendly and professional.Glenn D. | First Impressions
Great customer serviceteddy k. | First Impressions
Osgood U-Haul treated me with respect and the facility was running on all cylinders.Rick G. | Overall Experience
All correspondence and communication with the staff and management has always been quite good and much appreciated.Jay A. | Overall Experience
Very HelpfulTodd B. | Overall Experience
Very nice that you don't have to give notice like other storage locker places. All the employees were nice if we had questions so I would definitely use U-haul again for our storage needs.Brandt W. | Overall Experience
Travis and all of the staff are very friendly, courteous and professional. I would recommend this location to everyone.Glenn D. | Overall Experience
The team was accommodating during my time I needed storage. Due to unforeseen circumstances my unit outside needed to be moved indoors. The mgr hired movers and I was able to be in controlled climate.sara b. | Overall Experience
If i need another unit. I would return to this place.Keith L. | Overall Experience
My storage unit had water in it in the spring and some of my things got moldy.Paige B. | Overall Experience
Staff was easy and great to work with.Scott W. | First Impressions
I was promptly helped and had no issues with the service when stopping in to rent a storage unit.Dean T. | First Impressions
n/aKelsey W. | Overall Experience
We stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.valerie B. | Overall Experience
It was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.wendy d. | First Impressions
Bret and his team are phenomenal. Very clean facility and has everything that you need.Glenn H. | First Impressions
Everyone is always super helpful and friendly and facility is nice!Kristina B. | Overall Experience
U-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.Melvin S. | Overall Experience
The employees were great! The process was very smooth.Lasana M. | First Impressions
They mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.Jenniffer C. | Overall Experience
Had many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.Paul S. | Overall Experience
My inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you haJessica L. | Overall Experience
Moved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.DAN L. | Overall Experience
Very fast and professional service. Easy and quick set up. Highly recommended.rusty e. | First Impressions
Very accomodatingTodd B. | First Impressions
Good experienceJason S. | Overall Experience
Great placekim s. | Overall Experience
Always very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.Lori D. | Overall Experience
Great service and people where very friendly and happy to helpRonald S. | First Impressions
You guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!VERNIDA S. | Overall Experience
Thank youcody z. | Overall Experience
Love this placeTravis H. | Overall Experience
Just an awesome facility, clean,organized, inviting and safe.Paul S. | First Impressions
Great serviceSCOTT E. | First Impressions
I have referred friends already to your facility. My mom and dad have rented also from you.James M. | Overall Experience
Staff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.John R. | Overall Experience
Very helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.Jeff V. | First Impressions
Brett was very friendly and helpful!KELSEY o. | First Impressions
Only used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.Dale J. | Overall Experience
Very easy to get access to items as needed. Never any debris or garage in the halls.Joshua J. | Overall Experience
I cannot say enough how superb both the staff and the location was for my rental experience.Ralph L. | Overall Experience
The storage facility was very secure and the units were adequate in size. I felt certain my items were safe.Carolyn J. | Overall Experience
Perfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.John V. | Overall Experience
Very nice, helpful staff.Shondra L. | Overall Experience
Everyone is always so kind and helpful!! Thank you!Penni F. | Overall Experience
The storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.Naomi M. | Reservation
We used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promoSCOTT C. | Overall Experience
Each time I’d stop in to discuss any matter or rent other items, I’ve been helped beyond compare. I can’t say enough for this U-Haul location. They definitely seem like a “team” and work together.Logan J. | Overall Experience
The sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.Alan I. | Overall Experience
Need a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesomemichelle o. | Overall Experience
Tried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.Melissa O. | Overall Experience
Thanks for your great serviceTrung L. | Overall Experience
Don't like how rude,they are when you are late paying.Patricia H. | Overall Experience
Everything was great no complaints at all. Very pleased with the whole facility.Robert G. | Overall Experience
Customer service was great. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn’t work.Chris P. | Overall Experience
Excellent experience in working with this business for storage and moving supplies.Lori E. | Overall Experience
Everything went perfect in getting the truck, dropping off the truck and driving the truck.Joe R. | Reservation
Staff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!harlan p. | Overall Experience
Great location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.NICK N. | Overall Experience
I really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.CHRISTOPHER H. | Overall Experience
The guy told us free month without telling us with truck rental. it’s not 24/7 access. The GM not available after hours after they say to call him. The staff didn’t seem to care about problems we had.Ashley R. | Overall Experience
Thank you!Alex W. | Overall Experience
When we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....CHRISTOPHER H. | Overall Experience
Quick in and out because the people there knew their job and were happy to be doing it.Richard W. | Overall Experience
nonemark s. | Overall Experience
This facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!Kurt J. | Overall Experience
We found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.Brenda M. | Overall Experience
The truck could been better serviced. Breaks soft and tranny didnt shift through gears properlyAMANDA F. | Overall Experience
Nice people work there.Gregory S. | Overall Experience
You won’t find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn’t go anywhere else for my storage solutions!harlan p. | Overall Experience
Ashley was awesome!!!danielle w. | Overall Experience
Matt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.michelle r. | Overall Experience
I didn't go on-site to see the facility so the first few questions are not applicable for meSamantha N. | Overall Experience
I couldn’t get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.christian g. | Overall Experience
Very courteous and friendly! Great facility. Super convenient as well.Troy M. | Overall Experience
Excellent facility!KAREN G. | Overall Experience
Good serviceColton G. | Overall Experience
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