Customer Reviews for U-Haul Moving & Storage of Osgood

The entire experience was fantastic. The young man working the store that day noticed that I had a split unit, but was aware of a single unit that just came available and offered it to me. He also demonstrated how and where to key in the code and was overall very helpful. Great service and experience.

Would definitely recommend this location. Very clean and great staff !! Thank you for the great job! Thank you Bret.

Great manager (Brett) & all the staff who were friendly, helpful & professional. This is the way things should be run.

The management and staff at the Veteran's Blvd & 52nd Ave. location were fantastic to work with throughout the entire time of the time-frame that we rented a storage area and a U-box. I would recommend them to anyone needing storage services.

Very clean facility Easy check out process Friendly Staff

They run an excellent facility.

Great service!

Nice units.

Outside storage access hours would be better if extended earlier or later in the day

Excellent customer service and staff is very helpful. Would only suggest more staff to be available.

Nice facility for storage

Bret Hanson, the manager for this location, is very oriented on customer satisfaction. The vibe in the facility is friendly and cheerful which is complemented by the large amount of natural light in the office area. Some storage facilities are just bleak. This one is the opposite. Quite pleasant. Irrespective of Bret's management, this new facility is quite user friendly with only a single issue identified. The only changes I would recommend are adding a canopy over the loading dock area, and re-configuring the loading dock entrance to include a second set of automatic doors. This arrangement is present at many newer grocery stores and it minimizes the dust that gets into the building and has a.great impact on minimizing heated air in the winter and conditioned air in the summer. The day I moved into the facility was absurdly windy (as Fargo sometimes is) and the single automatic door at the end of the afternoon was rendered inoperable by a fierce wind from the south that blew directly on the south facing doors.

Water was able more than once to get in unit. Also door was almost impossible to open. Cement in entry way has deteriorated. Lots of trouble with security card. Paid up for whole month checked out 10 days Early no refund. If ur late with payment we all know What happens than.

Very good service and clean

Very satisfied with the inside storage unit and the service provided from Osgood U-Haul.

I've never been treated so genuinely kind in my life. So responsive and helpful!

Enjoyed my experience at Osgood Uhaul. They were helpful and very accommodating.

I had an outside storage spot reserved for 2 weeks for a camper. There is a bus parked in the spot next to it and the bus is angled so it blocked almost half of the spot. I went to the desk inside and the worker cancelled that spot and moved me to a different spot. However, when we went to park our camper the remote would not open the gate. I went inside and there was nothing in the system for me. When the worker cancelled our first spot he must not have reserved the other spot. Luckily the new spot was still available, had it not been I am not sure what we would have done with our camper.

Helpful staff. clean through out the store and storage facilities.

perhaps this facility was just not for us. the timer on the lights was irritating, if I was working on something in my unit all of a sudden the lights went out, and I needed to go all the way down the hallway to get the light sensor to turn on again. In the middle of winter the elevator broke and needed to store things in another unit, then come back and move it as soon as possible so I wouldn't get charge for that one, moving in the second level was a big mistake. Didn't have electric in the unit, so if I needed power it would have to be plugged in the hallway.

Thank you so much for your excellent service!

You could not find a more dedicated team!

On Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.

Very helpful ! Payton was great !

We needed temporary storage until our son moved out of the house. This location is very nice. It’s clean and we’ll maintained. The staff are friendly and helpful. I would highly recommend!

Very friendly and helpful

Poor place to do business at

Bret is the number one, top uhaul guy anyone could ask for. He is super nice, and a very likeable person. He is the hands down best at his job, and I've seen lots of u haul employees. Thx Bret!!!

Definitely will recommend & I had no problems... it’s been real!

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Great service, fast, friendly

Helpful staff, clean facilities and felt secure. Highly recommend this location!

Great service, always friendly and helpful.

The staff is so very helpful and always smiling

Everyone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!

I can’t say Enough about How Helpful, Friendly, Courteous & Efficient the Staff is at 52ave.& Veterans BLVd. Uhaul. i’d rate them Number one in Customer service and Facility cleanliness! Donna M.

I can't say enough about the staff. They are always willing to go above and beyond. Thank you for all the help

This place is amazing. The employees are so helpful and all about customer service. Its also very clean. I highly recommend this place

Reasonable rates and first month free. Very clean

This location has been always helpful and informative. Willing to help and assist to answer questions.

The guys there are always friendly and professional.

Great customer service

Osgood U-Haul treated me with respect and the facility was running on all cylinders.

All correspondence and communication with the staff and management has always been quite good and much appreciated.

Very Helpful

Very nice that you don't have to give notice like other storage locker places. All the employees were nice if we had questions so I would definitely use U-haul again for our storage needs.

Travis and all of the staff are very friendly, courteous and professional. I would recommend this location to everyone.

The team was accommodating during my time I needed storage. Due to unforeseen circumstances my unit outside needed to be moved indoors. The mgr hired movers and I was able to be in controlled climate.

If i need another unit. I would return to this place.

My storage unit had water in it in the spring and some of my things got moldy.

Staff was easy and great to work with.

I was promptly helped and had no issues with the service when stopping in to rent a storage unit.

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We stored furniture for 2 months and everything was moldy when we took it out, even wooden furniture legs.

It was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.

Bret and his team are phenomenal. Very clean facility and has everything that you need.

Everyone is always super helpful and friendly and facility is nice!

U-Haul Moving and Storage of Osgood was an excellent experience because of its close proximity to our home. We always found it to be clean and accessible for our use. Will use again if we need to.

The employees were great! The process was very smooth.

They mixed up our accounts. Had a humidity controlled unit, had water and mold on my things. Many things ruined. No and late responses back from manager. Horrible customer service.

Had many issues, also had 24 hours acess when i brought my items over to store but when i came back to get them i did not, cost me $300 in added expenses to come back a second day.

My inner unit had standing water and I was told they knew about this problem but they didnt bother telling me so I lost alot of my things. No apology,no asking how they could help. Just said if you ha

Moved from Texas to North Dakota, used UHaul for everything... boxes, tape, plastic wrap, moving men, moving vans, car trailers and three years of storage space. Excellent service and prices.

Very fast and professional service. Easy and quick set up. Highly recommended.

Very accomodating

Good experience

Great place

Always very helpful & willing to go above and beyond to assist their customers. Will highly recommend & return if I need a storage unit again.

Great service and people where very friendly and happy to help

You guys were always very accommodating with hours and pay times. I really appreciated using your facility and will recommend it to others. Thank you very much!

Thank you

Love this place

Just an awesome facility, clean,organized, inviting and safe.

Great service

I have referred friends already to your facility. My mom and dad have rented also from you.

Staff was very cordial and helpful. Premise was spotless. I would highly recommend this facility to anyone.

Very helpful staff. The building were my storage room is located was very clean, as was the interior common area. I returned a rental truck there also and the process was very easy.

Brett was very friendly and helpful!

Only used the U-Box system. Didn't actually go to the facility but my interaction with staff was excellent.

Very easy to get access to items as needed. Never any debris or garage in the halls.

I cannot say enough how superb both the staff and the location was for my rental experience.

The storage facility was very secure and the units were adequate in size. I felt certain my items were safe.

Perfect for our needs of temporary storage while waiting for our house to be finished. Easy loading and unloading. Very clean and very friendly staff.

Very nice, helpful staff.

Everyone is always so kind and helpful!! Thank you!

The storages are very cleaned and warm, but the storages for 1 bedrooms or 2 bedrooms are very small. The 2 bedrooms space that I rented is too small, so all my things didn't fit in the storage.

We used the free 1 month of storage that is given with a truck rental. This free month has exposed your storage facility to around 20 people who helped us move and all were impressed. Keep this promo

Each time I’d stop in to discuss any matter or rent other items, I’ve been helped beyond compare. I can’t say enough for this U-Haul location. They definitely seem like a “team” and work together.

The sensors for the lights could be better located. My lockers were close to one end and when the lights would go off I had to walk all the way to the middle to get them back on. Very inconvenient.

Need a better system for returning Uboxes early. Called 3 times, one call resulted in talking with 4 different people. No one knew what to do, didn't get picked up early. Person picking up was awesome

Tried on multiple occassions to contact manager by phone and email but still to the day that I moved out of storage never received a response to email or a call back after the company left a message.

Thanks for your great service

Don't like how rude,they are when you are late paying.

Everything was great no complaints at all. Very pleased with the whole facility.

Customer service was great. Loved the ease of moving in and out. Only bad thing I can say is that the uhaul.com truck checkout didn’t work.

Excellent experience in working with this business for storage and moving supplies.

Everything went perfect in getting the truck, dropping off the truck and driving the truck.

Staff are always friendly and helpful. Facility is very clean and well kept. Have rented units here and referred friends and family. Fantastic experience!

Great location, easily accessible, and clean! The only downfall was I had no idea at the beginning that I couldn't access my unit 24/7 and it was a separate charge.

I really liked that there were carts to use for the indoor storage. All the staff has been a great help when needed. I do recommend to any friends to go there first.

The guy told us free month without telling us with truck rental. it’s not 24/7 access. The GM not available after hours after they say to call him. The staff didn’t seem to care about problems we had.

Thank you!

When we first moved in to the unit there was a secure fence all the way around the facility. Now one end is wide open and it has been that way for some time now. The units have alarms however.....

Quick in and out because the people there knew their job and were happy to be doing it.

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This facility is great! Had to make numerous trips to and from storage while we moved to another house. Always clean, well lit, easy access. Great staff with a great attitude; very impressed!

We found ourselves in need of storage locker and I checked out three different places in Fargo. Osgood U-Haul came out on top in price, location and service. Manager Bret Hanson was most helpful.

The truck could been better serviced. Breaks soft and tranny didnt shift through gears properly

Nice people work there.

You won’t find a friendlier, more helpful staff anywhere, The units are clean and well maintained. I wouldn’t go anywhere else for my storage solutions!

Ashley was awesome!!!

Matt and the staff were great to work with. The facility was clean and well maintained. We were very happy with our experience and will use U-Haul in the future.

I didn't go on-site to see the facility so the first few questions are not applicable for me

I couldn’t get into my unit a few times during the winter because the door had snow in front and it was frozen shut. Also there was snow inside my unit as well.

Very courteous and friendly! Great facility. Super convenient as well.

Excellent facility!

Good service