Customer Reviews for U-Haul Moving & Storage of Outer Hammond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Outer Hammond

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chris c. on

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Excellent service!

Robert J. on

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thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access

Richard G. on

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Our experience with Trevor were great. No issues at all.

Fred B. on

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I had a very good experience with this U-Haul location. The only shortcoming was with the return. There was too little room to handle all the returns, and parking for return trucks was difficult.

William G. on

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John I. on

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greg q. on

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I hope this goes to someone at uhaul that is important.because from the mgr Trevor mills to the guys in in the shop there maine focuse is to help the customer.this kind of sevicee that Trevor mgr and team provide aussume.I will and do tell people where to go when they need help with hitches or anything to do with moving.this mgr Mr Trevor mills is so deedicated in customer satisfaction he has personel cell phone# on the front door of his store.what a team.

Bruce R. on

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very pleasant costumer service

Molly D. on

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Michelle P. on

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The lights did not work on the 1st vehicle that was hooked up to my day a call so I had to wait for a second one to be put on. However the employee Trevor I don't live upon pick up was extremely pleasant and helpful and very apologetic. Very professional and despite a wine that was beginning behind me he remained very calm and professional.

Jameson H. on

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Mark H. on

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Trevor was a pleasure to work with. Very professional and engaging. Great experience.

Linda C. on

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I was not aware at the time of drop off that the location was still open for business so I checked the truck in using the app. The app was not loading properly and it took me three times to get into the app to get through the drop off process. When looking for the key drop box is when I realized the business was still open. The service member in the location and the owner were very helpful. D

Timothy F. on

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The truck I rented was a fairly new truck. The passenger side door didn't have a proper seal in it I could not talk to my son because the whistling in around the door was so loud. I called and informed the personal of the issue.

Richard W. on

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ralph m. on

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wallace w. on

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Donald G. on

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Marjorie W. on

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darrell s. on

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Jan F. on

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The older gentleman that helped us drop off our trailer was very helpful...great customer service!!

Douglas D. on

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Douglas D. on

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Eric B. on

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Speed up the "in-person" process. Both check-out/check-in had "internet issues" that slowed things down. Probably a 20 minute process on either end... and it shouldn't take that long.

David M. on

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No excuse for either the staff or the customer to have to lift the trailer tongue up and pull it onto the hitch ball...and then have to lift it off when returned! This is my second rent there and had to do that both times. I'm 58 and had open heart surgery over a year ago Then it took almost 20 min to process my check??...not in 2019! Staff was friendly but this needs to be fixed! You should have wheeled Jacks on each trailer...makes it really easy to hookup with todays trailer cameras

John D. on

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Was good experience as always dealt with owner operator Trevor mills thanx again

Danielle M. on

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Ryan K. on

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I didn't receive the supplies I purchased online.

Kevin D. on

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Fred L. on

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John L. on

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We did not notice the fuel gauge, which was supposed to be full, until we got on the road and it read 3/4 very soon. The woman at the counter who assisted us when we returned the vehicle was very helpful even though my husband was very upset. She got us a refund for some of the gas. We will continue to use and recommend this location.

deidra m. on

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Both people...Kevin and Patricia were awesome and helpful...

Scot P. on

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jason c. on

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Your software never works properly. Every rental I have not been able to do the online equipment return. Every time I go in and do a reservation and is time for me to pick up the equipment the reservation number and info never works and we have to start over. It's taken me just about or an hour every time I go in to pick up the equipment. This last time I returned the equipment same day and tried the online equipment return and wouldn't work so was instructed to leave contract in drop box. Few days goes by then get a voice mail that I didn't return the trailer and that it was supposed to be returned at the Dover Foxcroft Maine location. Which it was not supposed to be. I can only assume it was the frigin software. So it would be nice to address the issues.

Sophiea F. on

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Warren W. on

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Donald T. on

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A quality GM who knows how to run his ship. Trevor makes doing business effortless. It would be difficult to make suggestions for improvements, he's got things pretty well under control.

James B. on

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emily h. on

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Excellent exoerience

Terry P. on

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Jasmine N. on

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Alan W. on

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Frederick P. on

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Service was the best.

Debbie I. on

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DONALD S. on

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Get rid of rollup door barn doors are better much easier on your head

Richard P. on

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Donald T. on

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There's a reason all the comments for this location mention Trevor by name and are all flattering. He's very amiable and affable and extremely positive. He was the first person we met in Bangor so we had a great impression of the folks here. We liked him equally on a personal and professional level. He treated us like old friends. A real class act.

Betsey S. on

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The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Christopher L. on

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It has been a number of years since I rented any U-Haul equipment. The drop-off was fast & efficient. I highly recommend your services.

Brian N. on

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I booked previous to the day rented, to save time next day. and got there at listed open time of 7am this morning. (When hours on door said they opened at 7, yet 7:10 am store actually opened.) Then computers were down when we tried to bring my reservation up. I didn't get on the road until 7:30, and was late to my first repair pick up appointment, and each appt thereafter. Poor processing, and non reliable computer equipment. Staff was apologetic, which I appreciate, and dont totally blame them...but your corporate blow hard policies, and possible money spent on computer procedures, suck to those of us on the go in this world. Poor experience today, as I had angry clients every stop for running late. Thanks U- haul for a less than pleasant experience! Checking out your competition now, and hope the service and processing to be MUCH better elsewhere!!

JILL H. on

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There was no working internet at the drop-off location and now I have been overcharged for mileage! I tried to call Uhaul. Waited 2O minutes on the phone to get alive person, only to be told they couldn’t hear me because reception was poor, yet I heard all about leaving a review while on hold. I’m a very unhappy customer!

Raghu K. on

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PAM M. on

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Kevin C. on

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Scott H. on

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Wendy C. on

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Ronald H. on

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Jennifer B. on

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Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Carol B. on

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Everything was great

Karen J. on

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Theresa C. on

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Reggie L. on

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Jasmine N. on

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KEN W. on

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Daniel C. on

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The units were clean, and well kept

Ernest W. on

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nicole l. on

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Donna A. on

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Very good facility and staff always extremely helpful.

Laureen F. on

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Kathryn G. on

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Trevor was of significance in helping. Answered all my questions and gave extremely well instructions / directions and accommodated to the best of available equipment

Todd F. on

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I never even got out of my truck. They met me out front, we discussed if I had any problems , they unhooked the trailer for me and finished paperwork. Sent me ony way. Very sharp, highly recommend, I would definitely go back.

DAVID B. on

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Everything went well

Tom S. on

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Very helpfull

jim m. on

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george t. on

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friendly and helpful and informative, along with wonderful service by trevor

Tom H. on

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Vance J. on

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You have a great manager, Trevor provides great customer service. A great representative for UHaul!

jeffrey r. on

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William T. on

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Jeffery T. on

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Return all rental equipment with a full tank of gas instead of the cheat sheet method of 3/8 of a tank.

Marjorie W. on

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Trevor, the manager was very helpful, easy to contact and patient. Fast pick-up using phone to access truck needs to be improved. The truck was clean but latch needs some work. Customer service was good. Well staffed when I returned the truck. Staff friendly and helpful.

Kenneth R. on

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Could not close the roll down door. It would jamb part way down

Tom S. on

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Fatih S. on

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Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Greg R. on

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No improvements needed. Trevor provided excellent customer service.

Rebekah C. on

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Excellent friendly efficient service provided by both Trevor and Troy. Thank you for a great uhaul experience.

Chadd S. on

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Marjorie W. on

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The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.

MAGGY L. on

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holly s. on

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You have to wait until forever to get back your money

Russell P. on

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Andrew H. on

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Frank K. on

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Thank you!

Lindsay N. on

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Educate your staff better. The woman who checked us in and out was rude and uneducated about the computer process as well as the trailer. She also tried to give us the wrong trailer.

Walter P. on

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TALLUS M. on

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Raymond B. on

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The auto transport car hauler was great! What a great design. Much appreciated.

Kevin C. on

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Nothing! Very busy on weekends staff is always courteous and efficient. Very pleased with renting from Uhaul vs experiences 20yrs ago. Will be a returning customer.

Emily D. on

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Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.

ron p. on

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At this time I would not recommend U-Haul to anyone.

michael R. on

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This was my first experience using any trailer equipment and It was not fun . Probably I will rent a truck or have someone else do the work in the future. Just not my thing and not pleasant, but U Haul people nice

Glenn L. on

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Scott H. on

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JAMES P. on

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Nina R. on

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Daniel B. on

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The auto transport was never hooked up to vehicle properly. When I drove my vehicle on to the trailer the hitch popped off damaging my tow vehicle as well as the car I was driving on. After I had re-hooked the trailer I noticed that 3 of the 4 tires were almost flat. I called the Bangor location 17 times every time it was forwarded to uhaul national customer service. It took approximately 9 hours to actually talk to someone. My shortest hold time was 11 minutes. That was at 3 pm today. My longest was 35 minutes at which time I would hang up.

William B. on

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Mike O. on

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Trevor was excellent! Very good customer service.

Daniel O. on

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Trevor, the manager, was excellent. Polite, cheerful and efficient.

Cassie M. on

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Great service! Was very pleased with my drop off. Would definitely recommend.

Mary ANNE & John C. on

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Excellent service on part of U-Haul Staff.

Lee Ann L. on

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Evan L. on

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Trevor was great and even though we had a bit of an annoying experience due to the damages on the truck and lack of previous inspection, he tried his best to figure everything out and make sure we still left on a positive note!

Jim T. on

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Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Jim T. on

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The cab contained drug paraphernalia under the seat and was not found until after crossing international border, could have been bad. A more thorough inspection needs to be performed.

Michael L. on

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There was no instructions/warnings that the vehicle could not go on some roads on route to Maine. I had to backtrack over 40 miles two different times to get to roads north that would allow a commercial vehicle. It is not something that is easily noted on Maps or MapQuest as well.

Peter W. on

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drop-off lot was a mess,, This was an after hours drop off, and someone had done a terrible job of parking their unit..Consequently, folks just left their units where ever they could...Not the fault of the staff at all...

Lauren L. on

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They were great people to have store my stuff will use them again.

Tammy B. on

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Did not have a good experience in return

robert s. on

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Less wait time on returned vehicles. 40 minutes too long

Donald S. on

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Jesse D B. on

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Randy B. on

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Really nice,new,clean,safe. Excellent place to store stuff!!! Thank you

William K. on

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Initial impressions are very positive.

Peter W. on

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nothing that i can think of. rep was very friendly and helpful (second rental from/to same places)

Kathy V. on

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The Odlin store rocks! I had been waiting for 2 hours at the downtown UHaul location for a '10 minute' wiring installation. I got fed up by not being given an accurate time-estimate and was transferred to the Odlin Road store, where the manager was able to install my wiring as well as appropriate hitch accessories in around 30 minutes and got me on the road. The manager was super helpful, apologized for the delay (which wasn't his fault at all!). Odlin Rd is the only place I will rent from in the future!

Vici-Jo C. on

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Had to go searching for a rep. Finally found one after 15-20 minutes well outside the building. Very friendly, great equipment.

RAYMOND M. on

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Eric S. on

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Marrianne L. on

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Excellent service.

melissa b. on

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You guys totally overcharged us! We put gas in and only used the truck for maybe 5 hours. We dropped it off a day early and we still got charged $100.00.

Phillip D. on

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dan m. on

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Great customer service

Arkon H. on

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dan m. on

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John I. on

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Sara B. on

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When I returned the truck, I was told there was a way I could have saved money on my trip. I will definitely be using that method for my next booking, but it is something that should have been mentioned BEFORE I rented the truck.

Karen R. on

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I have no complaints with the staff or service at U-haul. I did however, have to return three times because they did not send the correct hitch for my SUV, starting with the web site that picked the incorrect hitch to start with. The guys at U-Haul were great and made everything work out. I would definitely recommend you to my friends.and family.

Anthony B. on

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Donald D. on

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Jamie B. on

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Kevin C. on

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Better sinage for pick up and return

Jim T. on

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Crystal A. on

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Amazing Employees very easy to deal with very considerate n professional

David C. on

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simple and efficient

Ryann S. on

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I called multiple times to confirm additional charges for our return. The last time I called we were told if we returned by 11 am Friday we wouldn’t have additional charges, if we returned after we hold be charged an extra day. I confirmed that we wouldn’t be charged for 2 extra days as we were previously advised. They confirmed that was correct. Upon returning the equipment we were charged 3 days. The location was busy during drop off, so there was a wait to get help - but more specifically when I was charged they couldn’t tell me why I was charged and that I’d need to look at my email or go back inside to discuss it. The rep at the counter said he’d look into it and call us but did not.

JOHN L. on

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MICHAEL D. on

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It takes forever to get waited on. For example, the other day, I went in to pick up a car dolly. Their was 2 people working, 3 people in line. One person was being waited on outside, the person ahead of me was being attended to...I stood there a good solid hour and 15 minutes before my rental was addressed. It's not just this location, it's the same biblically slow process at every location I have ever been to. My solution is to go paperless, because your employees already have everything on computer, and the rental agreement could be sent to customers phone, saving a lot of time.

tom b. on

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Truck needed new wiper blade.

Kelly M. on

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Staff memberwas trying to be efficient, but talked so fast it was difficult to understand him. The truck was filthy and smelled like rotten garbage. Had to clean the truck before I could load my belongings into it. I understand it was busy, but being treated in such a dismissive manner makes me glad I won't need to rent there again. I had recommended this location to several people including my Mother. Hopefully they won't be treated like I was.

Greg D. on

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Staff beyond great, can’t say enough. Facility wonderful.

Kathi R. on

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Linda T. on

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Trevor was very knowledgeable and helpful. He was also very easy to work with. Good moving experience.

Dave p. on

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Anton K. on

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Amazing customer service. Was told about everything I needed to know being a first timer. Prices are affordable and service is quick and Fast with a very clean and well maintained truck/caravan. Everything was very easy. Very pleased with my move and the outcome. Highly recommended.

Dirigo C. on

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Bob M. on

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The manager was excellent ! He was very polite and extremely knowledgeable about the trailer that I was renting. I have rented many trailers and trucks from U-Haul over the years and this location was by far the best.

HANS D. on

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I used the 24/7 option and at the crack of dawn on a Sunday morning it wasn’t enough hat you had my credit card on file and I provided my drivers license and US passport card. You had to call first one contact and then wanted another one. I didn’t want to wake anybody else up at that hour, finally, just as I got the key, the App timed out and I had to finish the transaction over the phone. I’ll never use your 24/7 option again.

Marrianne L. on

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Friendly staff and great service. I highly recommend them.

Christopher S. on

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David C. on

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The oil was 2 quarts low. That needs to be checked before truck is sent out on rental. Also floor in back of truck was dirty.

KYLE S. on

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MIchael T. on

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The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

Glen D. on

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Great service, great people. Everyone was friendly and helpful.

joy N. on

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During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.

Lisa B. on

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Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Victoria R. on

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Very helpful

Jean B. on

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Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.

William T. on

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Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.

daniel k. on

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I was very pleased with my storage experience.

Albert K. on

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I did not see the storage facility

Randy B. on

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Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!

Brenda C. on

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Everyone at this facility is friendly and helpful.

Jordan B. on

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The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.

Bennett A. on

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you need more staff had to wait several times.

Jordan B. on

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Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!

Jonathan C. on

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I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers

Morgan B. on

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I had to use the walkietalkie to get customer service but other than that it is a great experience.

WILLIAM B. on

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Professional staff

Thomas F. on

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good service and nice new building

Geraldine C. on

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The manager and staff were very helpful.

Scott F. on

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Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.

Charles L. on

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Great facility and people. Be patient, the office can be busy at times and a little slow.

Thomas P. on

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Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.

Lewis H. on

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Friendly staff the lady went above and couldn't believe how nice the place was

VICTOR A. on

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Great staff

Jeremiah M. on

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I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.

Jeremy B. on

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Great staff and service. Would highly recommend.

Jeffrey C. on

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very pleased with service and location is very convenient. Thank You.