Customer Reviews for U-Haul Moving & Storage of Outer Hammond

2,295 reviews

415 Odlin Rd   Bangor, ME 04401

(207) 307-2244

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(207) 307-2244

415 Odlin Rd
Bangor, ME 04401

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Caryn and the team at this U-Haul location are outstanding! I frequent this location often and have always been impressed with the level of friendliness and service that the customer service team conveys. I would highly recommend anyone visit U-Haul location.

FRANCIS M. 
Rating:
5.0

Great experience! Definitely exceeded expectations and would use again in the future.

bruce m.  |  Overall Experience 
Rating:
3.0

Location and people here were good to work with. My concern was the inability to successfully use the app for phone based pick up. It didn't work.. Also disappointed that after looking for cheaper mileage rate and not finding one online, seeing that the previous customer got a mileage rate 20¢ less than mine. Frustrated!!

Dave L. 
Rating:
5.0

Same as above Friendly and easy going Very positive experience Thank you

Peter A. 
Rating:
5.0

Nothing for the crew to improve on. The entire staff worked well with one another. All demonstrated professionalism and we're customer service oriented. The manager's performance was exemplary. Great job!

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY D. 
Rating:
4.0

Customer did not leave a comment.

Leslie E. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

I was not happy with the notification I received changing the pick up location 1 DAY prior to the pick up. I had to come from CT to ME. for the rental and had made plans based on the original schedule. If this sort of thing happens, notification should be made earlier. The staff at Odlin Rd. Bangor were very helpful and professional. The manager at the Berwick location was impudent and insulting when I called to address the scheduling issue.

DAVID E. 
Rating:
4.0

Fast courteous service

Lester M. 
Rating:
5.0

Caryn and Kevin are super CSRs!

FRANCIS M.  |  First Impressions 
Rating:
5.0

More trucks to rent!

VINCENT B. 
Rating:
2.0

I drove 200 miles out of my way to pick up this reservation that I placed in my home town. Uhaul gave me a minimal mileage allowance for my trouble and then treated me shabbily on top of it. Overall customer service experience was unacceptable.

THORNTON T. 
Rating:
5.0

If I rent it for 6 days and return in 3 I should get money back and military discount would be nice

CYRUS C. 
Rating:
5.0

Best uhaul store I have ever been to

JEANNETTE D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
1.0

Karen should be removed from her position effective immediately for treating me so badly. I have a fatal disease called ALS and live in a house with a garage door opener to which I have a remote to and I also have 10 animals and Karen lied and said I was living there when I have a house and a garage remote and 10 animals. She even lied to the cops and lied that was attacking her and threatening her. What was I going to charge her with my walker. She wasted my time and gave me emotional distress and refused me a full refund and went too far. She will be hearing from my attorney and should be gravely ashamed of herself for the way she treated a dying person. Then to send me a letter in my email saying I hope u continue to use uhaul. What an insult. I've never had so much pain from a uhaul in my life and u have lost a continued customer since 2013. Will never use uhaul again.

Cerys V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerrit H. 
Rating:
5.0

Customer did not leave a comment.

DARIN G. 
Rating:
5.0

Nothing really. The people were very professional and got me in and out quickly

TIMOTHY M. 
Rating:
5.0

Adam was amazing… I had difficulty with my hitch etc and he made sure I was all set to go!!! Personable, nice, and helpful!!!

ANNE-MARIE D. 
Rating:
3.0

Customer did not leave a comment.

James O.  |  Online Move In 
Rating:
5.0

Caryn has very helpful and pleasurable

Larry B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

This is the 2nd time we have dropped off a truck here from our move from NY. They are so nice and so helpful, the place is run very well and again the staff were the best.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Dana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

I've been waiting for this survey so I can let the company know they have some of the greatest team member in uhaul working at this location. I've used it to rent and return equipment, as well as my storage destination. Kevin, Dan have repeated my been there for me while I moved in and out of Bangor. I can't say enough good things about their professionalism, hard work and technical expertise. Holly was a great customer service provider. 10/10 would record this location to anybody in the area because of these folks!

SHAUN A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Signage for return location was impossible to locate. Larger signage recommended.

Mark F. 
Rating:
1.0

The store manager was a total jerk to me throughout the reservation process, he even told me I was disrespectful for asking him the same question more than once (I was requesting to drop the truck off at a different location than where I picked it up) and threatens to cancel my reservation. He just kept saying this is it, if you don't want it I will give it to someone else. He even argued with me about how many miles the trip was and tried to claim I would only need to take one trip because (I wanted a 20 foot truck) I was getting the bigger truck (26 foot). I have never in my life been spoken to by a customer service representative like that, let alone the actual store manager. So unprofessional, and disrespectful. I was so disappointed with this experience.

RUSSELL N. 
Rating:
5.0

Excellent service - no suggestions of improvement. I did not use uhaul.com or the app to return the trailer. I wanted to work with a person. I worked directly with the person that met me as I returned the trailer. He was great to work with.

TERRYLEE H. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Sheryl C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA F. 
Rating:
5.0

Very satisfied

Nevaeh C. 
Rating:
5.0

I went in a month in advance to reserve a 10' truck,they ended up not having one but gave me a 15' instead, way more truck than I needed but it worked out just fine and they used me right on the price. It was easy on gas,ran great and was very comfortable. The folks in the store were awesome! The store was very nice,,clean and well stocked. It was easy access in and out. Dropped the truck off at a different location with the same scenario! Excellent all the way around! I would definitely recommend Uhaul and would use them again if the need arises.

ROY C. 
Rating:
1.0

Customer did not leave a comment.

Darleen M. 
Rating:
4.0

Customer did not leave a comment.

Lowell C.  |  First Impressions 
Rating:
1.0

Get different General Manager. The initial customer experience was great, however the overall was very unprofessional and rude.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
3.0

It took me more than 5 minutes to find the key drop box as I returned the vehicle after hours and it was dark. More signage to indicate where equipment return happens would be helpful. Not until after I had completed the virtual return, parked the vehicle and had to find the key drop box did I realize where it should happen.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Thea B. 
Rating:
5.0

The staff was extremely kind and helpful.

Donna P.  |  First Impressions 
Rating:
5.0

Great job everyone!

Denise C.  |  Overall Experience 
Rating:
5.0

I reserved the truck 3 months prior online, and got a call 2 days before telling me one wasn't available. I was then informed that reservations aren't in effect until 2 days prior to the reserved day. Why am I able to go online 3 months prior, but then told that it may or may not be available for the day I want it? That's not a good system. When I tried calling the store that I had reserved my truck, I ended up getting the national call center. That woman was no help. She couldn't transfer my call, and kept wanting me to upgrade my reservation (for a truck that wasn't going to be available). I think it would be better to be able to leave a voicemail for the location I was trying to call. Beyond those couple of things, my experience at the store was very good. Danny and Kevin were very friendly, knew their stuff and were willing to help any way they could. I enjoyed their professionalism. Those guys were top notch.

Kevin H. 
Rating:
5.0

Kevin was very professional, courteous and extremely helpful. He was patient while he explained procedure and answered our questions thoroughly. The facility was very clean and well organized. Would recommend.

Sheila K.  |  First Impressions 
Rating:
5.0

Staff was pleasant and professional the trailer we rented did what we needed. Will definitely be using this facility again.

SUSAN P. 
Rating:
5.0

Just getting started so I can’t comment yet on the climate control feature which is very important to me. I am extremely pleased with the customer service not only the online process but the face to face customer service at the office staff working at the facility where I am renting.

Jean B.  |  Online Move In 
Rating:
1.0

Put your manager Kevin thru a communication corse, I may have been extremly late returning the truck, but at no time did I deserve to be yelled at or talked down to over my voicemail, I didn't deserve being threatened with the police, I rent U-Haul almost every weekend, and this is the first time I've ever been treated like this, I will NEVER recommend nor rent from this location ever again,

Brian F. 
Rating:
3.0

No problems at this end.

Amber W. 
Rating:
5.0

Customer did not leave a comment.

JODIE F. 
Rating:
4.0

There was a price difference because I signed up for $59 monthly a d then the priceccharge to me was $79 monthly.

Denise J.  |  Overall Experience 
Rating:
5.0

Great customer service. Facility was neat, clean and very well organized.

JOSEPH H. 
Rating:
5.0

The people at this store were amazing and went above and beyond to make sure my move was successful!!!

Kathlene F.  |  First Impressions 
Rating:
5.0

Low coolant light was on. Truck ran kind of rough. It got the job done.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great customer service!

KELLEY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLEY M. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

It says that you have 24 hour access to the units..... but they lied..... the staff lady also said that access was 24 hours as well........ and .....she lied..... you can't turn off the alarm passed 10pm....yes the regular door is open..... and a pain to load thru after 5 or whatever the other door hours are.

Tracy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
1.0

1. the counter person, Adam, told me my parts were not in an he was sorry that they would not be able to install my hitch today - I asked him why didn't he call us to tell us not to come in? No good answer. 2. Then I asked Adam if he knew when the hitch parts would be coming in. He had difficulty navigating the computer U Haul App and had to ask manager for help. Turns out the part actually was delivered the day before today and was not logged into the system for my appointment. 3. Received a call from Adam after we dropped the car off that he had snapped off the nut that is welded to the 2017 Honda Pilot frame. He told me the car had "rotted" due to road salt. It is a 2017, practically new car that is kept in the garage. I think he over torqued the bolt which made the nut snap off. Now it's rattling around inside the hollow tube frame of the car. I took it to my mechanic and he said he could figure out a way to install it and fix the problem that U-Haul had created. 4. The U Haul franchise owner was polite and gave me back my labor and warranty charges, but didn't offer to make the loose nut that rattles every time I hit a bump an issue that he was willing to make me whole on. We shall see what my mechanic charges to install the hitch. 5. The people were all nice and polite -- very high marks, but I don't have ANY faith in Adam's mechanical or administrative skills. I would NEVER let him touch my car again.

Randal P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L.  |  Overall Experience 
Rating:
5.0

Nothing I can think of.

ADAM W. 
Rating:
3.0

The truck I needed was available and clean, but I did have to wait an hour until there were employees on staff to be able to pick up the truck because the lock box did not unlock with the code I was given on the app.

Alexandria H. 
Rating:
5.0

Customer did not leave a comment.

EDITHE F. 
Rating:
1.0

This place is awful in customer service and the service overall is below standard. Couple issues: 1. Commitment issue: I made the purchase online, set up appointments after 10 days which was the earliest in the online system. I called the day of my appointment and the guy told me he can't do it on that day. He acts like it is my responsibility to call so that he can tell me that he cant do it. Anyway, he gave a time following Saturday at 9 am. 2. They think the customer is an idiot: They charged me for 30 mins job but wasted almost 2 hours. The job itself is10 mins (check the youtube installation), but they say there is something unexpected in the installation and they need to remove the thing and put it back, which is a joke.  3. Lier: They never put back the cover that they removed and did not give it back to me. When I checked and asked for the cover, they start rambling and then give it back to me. However, I asked that can you put it back, they start fabricating drama. "Well, we ordered the blade for cutting but has not arrived". If I cut and put it back, it will void your warranty. Come back 'later', we will put it back. I asked when he says Thursday,  randomly. If the blade doesn't come, then I cant do it..... Will 'call' you...Come on, this is a piece of plastic and can be cut with a scissor. And this a suppose to be a professional shop that people pay for. You need to do better.

Bashir K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Come up with a way to let the customer know that the brakes on the trailer have been checked and are in good working condition. I have no complaints, I just want to know for sure the brakes work before I get the trailer. Just a thought I had.

JERRY C. 
Rating:
3.0

Customer did not leave a comment.

Darrel K. 
Rating:
5.0

Overwhelmed with business. Not enough quality employees.

WILLIAM B. 
Rating:
5.0

Kevin, our U Haul staff person, was efficient, pleasant, and made everything easy! Very happy! Cheryl

Kevin F.  |  First Impressions 
Rating:
2.0

Don't be rent trucks that's are not road worthy.

MATTHEW JOHN-PAU B. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Apparently you can't lock the trailer so no one can remove it from your hitch. I did not Google for a remedy, but ……

LAURA P. 
Rating:
5.0

Very friendly and helpful staff

AGMAR D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

SHAUN B. 
Rating:
4.0

Customer did not leave a comment.

Monica W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
4.0

The uhual I reserved was late and because the customer was their “best customer” I had to wait. There was no problem with telling me at pick up though that I need to be on time when dropping off. Next time the employees should leave all of this out because it is not very considerate of everyone. Beyond that everyone was very nice

TALIA F. 
Rating:
4.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

TOBY L. 
Rating:
5.0

All employees we encountered were friendly and efficient. The vehicle we rented was in good condition.

JOSEPH B. 
Rating:
5.0

From check in to hook up Kevin was professional and explained everything clearly. Great experience and will use this location again

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

The truck was clean but smelled badly of cigarette smoke. We tried air freshener but it persisted. Eventually we discovered the source to be an ashtray full if cigarette butts. Everything else was great.

DEIDRE S. 
Rating:
5.0

Everything was super! A very good experience and a a great and knowledgeable staff!

RONALD C. 
Rating:
5.0

The staff here are fantastic! Was able to expertly answer all my questions and the truck was super clean. I would recommend this location and the staff for any of your Uhaul needs!

HEATHER N. 
Rating:
5.0

Drop off was seam less and efficient

SETH F. 
Rating:
5.0

Nathaniel did a great job.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Store had closed, signage as to where the drop box is, would have been all we needed!

Andrew P. 
Rating:
5.0

Very curious and helpful.

ERIC E. 
Rating:
5.0

Thanks

marco U. 
Rating:
5.0

Very happy for the ease of use of this facility. Moving can be stressful, and problems are common, so to have the rental run so smoothly was appreciated.

Jean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELODIE N. 
Rating:
5.0

Very nice and clean facility.

DAREN L.  |  Overall Experience 
Rating:
5.0

I have used this location multiple times. The staff is friendly and very helpful. I have recommended it to many friends for storage and moving needs and wouldn't hesitate to use them again.

Candace D. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Easy in easy out. No issues. Clean facility. Helpful staff.

Richard Z.  |  Overall Experience 
Rating:
5.0

Excellent check in and check out. Thank you!

Daniel B. 
Rating:
5.0

Courteous, knowledgable, explained key-code card and storage rules so as to make the process easy; restroom very clean. Would highly recommend this facility to others.

Debbie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAHALEY D. 
Rating:
5.0

Special commendation to Caryn: First-rate service. Caring, considerate and personable. I hope she is being compensated accordingly.

James B.  |  Overall Experience 
Rating:
5.0

Staff was wonderful to work with and always went above and beyond my needs!

Tatum J.  |  Overall Experience 
Rating:
4.0

To the fellow named Adam, sorry I did not catch a last name, thank you for great service. He made picking up and dropping off very easy.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
2.0

It was great for those who had the time to wait. However, most people don't have an hour to wait for a reservation made prior. The guys did as good as they could. Poor management . A Manager should have been around for help if short staffed.....

Tracy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra F.  |  First Impressions 
Rating:
2.0

No receipt for return on truck. Waited over an hour to be waited on for return. Clerk alone, concerned with wait time, store security and safety of employee.

STARR F. 
Rating:
3.0

There was 1 guy working and had to wait 15 minutes just for drop off and then the surprise of added fees for another 15 minutes.

Anthony D. 
Rating:
5.0

I'm upset that the day before the move I was told the truck I rented could not be picked up at the location I reserved so I had to drive half an hour away to get the truck, taking away an hour from the time we needed to load the truck. I reserved the truck weeks before the move and was given no notice that all local locations were closed.

ALEXIS S. 
Rating:
2.0

I have no idea what I was billed for. I have received bills for things that are not correct. I was told it would be corrected, but have not heard back on this. Instead I received yet another charge. I would like an itemized listing of what I was charged and what it was for. The overall experience was perfect, but based on the billing experience I would not recommend anyone use this service.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

This is my second time using this location. I can honestly say that since last time, thanks to the new manager Caryn that the atmosphere is very different. It's more relaxed feeling when walking into the building. Keep up the great job uhaul team!

Michael K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aulio B.  |  First Impressions 
Rating:
5.0

The gentleman that assisted me was professional and informative and respectful.

Kimberly T.  |  First Impressions 
Rating:
5.0

Caryn is excellent at her job and made the whole experience easy!

Kallie G.  |  First Impressions 
Rating:
5.0

This is so much better than an outdoor storage facility. In winter I don't want to stand in the freezing cold trying to access a unit. It's all indoors , the unit circle got I mean, some garage ones have to be outside. Very helpful staff. Clean. Immaculately neat. Highly recommend it .

Suzanne M.  |  Online Move In 
Rating:
5.0

I have used this facility for my moving and storage needs before. ALWAYS friendly and helpful. There is another U-Haul location closer to me, but I have had the best customer service here.

Candace D.  |  First Impressions 
Rating:
5.0

The staff was awesome!!

JERRY R.  |  Online Move In 
Rating:
5.0

Thank you for the clean and safe unit.

Donna S.  |  Online Move In 
Rating:
5.0

I like that store and that staff

Denise J.  |  First Impressions 
Rating:
5.0

The Crew on odlin road Bangor Maine are awesome, Natalie was a pleasure to deal with.

ALLAIN T.  |  Overall Experience 
Rating:
5.0

Awesome Staff!

JERRY R.  |  First Impressions 
Rating:
2.0

Great place clean and available. The Process of obtaining their service excrucianly painful and intrucive. Will never use them again. They should just take a DNA swabs or a Stool Sample. Maybe ya First Born for Collateral. Wow, need a Shower and A long Cry. U - ASKED. UHAUL.

Steven W.  |  First Impressions 
Rating:
3.0

The online site was not user friendly and did not include specifics about entry and use. Onsite personnel were friendly and helpful. Bathroom needs attention.

Arthur A.  |  Online Move In 
Rating:
5.0

Once again, the people at UHAUL make all the difference. If they were not so great and I had to use UHaul's website, I would not use Uhaul. The website is so awful, but in 3 different cities, the people have made up for it.

Kathy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

Excellent faculty, great staff with no exceptions, well stocked store and fair prices. I highly recommend.

George P.  |  First Impressions 
Rating:
5.0

Excellent staff, couldn't ask for a better location. Caryn was great.

Benjamin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen O.  |  First Impressions 
Rating:
5.0

Very clean and secure, friendly staff.

ADAM M.  |  First Impressions 
Rating:
5.0

Consistent professionalism. Knowledge based info and courteous service.

Peter K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Online map for the facility didn’t show the location of our unit(s). Friendly on site staff were very helpful.

John C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stacy C.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and helpful.

Linda R.  |  First Impressions 
Rating:
5.0

So far I am enjoying my service with U-HAUL

Megan D.  |  First Impressions 
Rating:
5.0

The young lady from down south who helped us was absolutely amazing. She was extremely informative and super friendly

Stacy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat L.  |  Overall Experience 
Rating:
5.0

The salesman was friendly and helpfull

theodore h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjie G.  |  Overall Experience 
Rating:
5.0

Everything and everyone are terrific. The staff is always friendly and helpful and the facility is clean and safe. My belongings are undamaged and my overall experience is pretty perfect.

JENNIFER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN J.  |  Overall Experience 
Rating:
5.0

The staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!

Candace D.  |  First Impressions 
Rating:
5.0

Staff was super helpful and friendly. Thank you Travis

Robyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Our experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!

Elaine B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K

Sandra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stanley & Kathy-Pomroy W.  |  First Impressions 
Rating:
5.0

Karen the manager was very helpful and made the experience outstanding.

MICHAEL O.  |  First Impressions 
Rating:
5.0

Always have what we need. Always helpful. Thanks!

Edward M.  |  First Impressions 
Rating:
5.0

Really good experience. Staff was attentive, friendly, and knowledgeable.

Andrew H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlton R.  |  Overall Experience 
Rating:
3.0

I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.

Kenneth T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James & Anna C.  |  Overall Experience 
Rating:
5.0

I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn’t figure out why but maybe she was having a bad day I don’t know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn’t going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of “have a nice day” started to make my blood boil because nobody should be working customer service that has an attitude such as this. I’ve been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn’t even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn’t happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn’t know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin’ Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don’t know if she’s treated other customers this way but I wouldn’t doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I’ve ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That’s when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one

Angela C.  |  Overall Experience 
Rating:
4.0

Staff were extremely pleasant and great to work with

Kaitlyn E.  |  Overall Experience 
Rating:
5.0

Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.

Christopher C.  |  First Impressions 
Rating:
5.0

Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!

john c.  |  Overall Experience 
Rating:
5.0

I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!

Lawrence R.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Thank you very much

Bob N.  |  Overall Experience 
Rating:
5.0

The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.

Grant S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley l.  |  Overall Experience 
Rating:
1.0

We paid almost 200.00 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.

Christopher R.  |  Overall Experience 
Rating:
5.0

Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Miles G.  |  First Impressions 
Rating:
5.0

The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.

Fatih S.  |  Overall Experience 
Rating:
5.0

I like the security.

jerry c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  First Impressions 
Rating:
5.0

Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks

AARON M.  |  First Impressions 
Rating:
5.0

My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

DANIELLE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence R.  |  First Impressions 
Rating:
4.0

Great customer service

Kaitlyn E.  |  First Impressions 
Rating:
5.0

Great people

Robert L.  |  First Impressions 
Rating:
5.0

Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Fatih S.  |  First Impressions 
Rating:
5.0

Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Lisa B.  |  First Impressions 
No reviews have been submitted for this location.

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