Customer Reviews for U-Haul Moving & Storage of Outer Hammond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Outer Hammond

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Corey L.
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Customer did not leave a comment.

Candace D. | First Impressions |
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The staff is friendly and very helpful! It became obvious during my move that we weren't going to be able to get all of my storage items into the original unit size I selected, and they transferred me to a larger unit with no hassle. I have been to this location for various needs 3-4 times and every time it has been clean, and the staff is responsive and kind. I highly recommend this location!

MARIE B.
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Customer did not leave a comment.

GARY C.
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Excellent customer service!

Dan L.
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Customer did not leave a comment.

Robyn B. | First Impressions |
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Staff was super helpful and friendly. Thank you Travis

Nicholas F.
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I did a night drop

ROBYN B.
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Super nice people, as always a pleasure to do business with. Thank you

ARLENE S.
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Customer did not leave a comment.

Michael P. | Overall Experience |
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Customer did not leave a comment.

Elaine B. | Overall Experience |
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Our experience with this temperature controlled facility was flawless for the three years used. Perhaps it could be considered a bit pricey for the time frame, but we found it well worth it for our piece of mind. Paintings were not adversely affected and couch/chairs did not take on any odors at all. Completely satisfied!

James W. | Online Move In |
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Customer did not leave a comment.

ANTON K.
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Customer did not leave a comment.

JAMES M.
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I booked online, and did contactless pickup and drop-off, as contactless as well. Had my son manuever thru the web instructions, they were a little tricky....but overall, it was wonderful !!!!

Christopher P.
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Kevin was superb and helpful!

DERRILL H.
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Customer did not leave a comment.

Juan N.
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Great customer service. Leading the way in the field of storage and moving equipment rentals.

GARY C.
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staff was super helpful clean, friendly made life a little easier for us thanks Bangor Maine Staff

Gerard N.
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Customer did not leave a comment.

MATTHEW S.
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Staff was very friendly, but both at pickup and drop of it took me over 15 minutes to find any employees. I want to give five stars for service once I found an employee but one star for waiting and having to search for someone to help me.

STEPHEN B.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

PHILIP T.
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The uhaul app approved my truck for a trailer rental. I didn't expect problems with renting a trailer as I had rented multiple trailers in the last six months. My truck is in excellent condition with 97,000 miles. Also it just passed a state inspection. Due to high demand, uhaul contracted me about the availability of the trailer. I was told I could not use my truck and had to rent one of their pick up trucks. I had no choice. I rented their 2 wheel drive truck and left my 4 wheel drive truck at a uhaul facility. I spent an extra $125 to rent a truck that was useless. I could not get to where I needed to put the trailer with a two wheel drive truck in Maine. My time and money were wasted by uhaul corporate customer service. I was unable to use the trailer to pick up the vehicle. It cost me aprx. $200 to take their equipment for a ride. 2 wheel drive trucks in Maine are mostly useless.

Sandra W. | Overall Experience |
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Staff members were helpful and patient and went out of their way for me. Moving sucks and they make it easier. Thank you!!! K

DAN L.
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Excellent place to deal with

Richard C.
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Customer did not leave a comment.

ZACHARY N.
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Customer did not leave a comment.

Matthew S.
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Had to wait 10 minutes to complete registration (mostly the computer systems were slow), but after that everything went smoothly. Checkout was particularly quick and easy. Overall an excellent rental experience.

GARY C.
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Customer did not leave a comment.

Dan L.
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Customer did not leave a comment.

PHILIP S.
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Great, as always

stanley & Kathy-Pomroy W. | First Impressions |
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Customer did not leave a comment.

Ashley S.
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Customer did not leave a comment.

Anthony R.
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The attendant here was superb, the best I've ever experienced!

JEFFREY F.
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Keep doing what you are doing.

DAVID M.
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Great service everyone was super helpful! Thanks to everyone who helped us.

MICHAEL O. | First Impressions |
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Karen the manager was very helpful and made the experience outstanding.

Dann G.
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Customer did not leave a comment.

TRAVIS B.
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Customer did not leave a comment.

SHELLEY L.
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Great experience with both Caryn the manager and Kevin. Please note that Kevin went above and beyond for me. He is one great employee and should be rewarded for his great service. Thanks to all of you. Have a great holiday season,

Frank M.
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Customer did not leave a comment.

Edward M. | First Impressions |
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Always have what we need. Always helpful. Thanks!

Andrew H. | First Impressions |
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Really good experience. Staff was attentive, friendly, and knowledgeable.

WILLIAM F.
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the Bangor manager was trying to work with me but kept on getting interrupted by another u-haul manager from another facility. She apologized and I understood... the other manager was rude to her didn't seem to understand customer service.

Carlton R. | Overall Experience |
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Customer did not leave a comment.

ELAINE S.
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Customer did not leave a comment.

ASHLEY P.
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Customer did not leave a comment.

Kenneth T. | Overall Experience |
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I wish there was better payment options like linking my bank account that doesn't have a credit/debt card for automatic payments.

WILLIAM F.
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Have had many truly great experiences at this store and at Stillwater facility in Old Town, Maine. Thank-you! Bill Fink

James & Anna C. | Overall Experience |
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Customer did not leave a comment.

Dan L.
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Better directions for pickup.

Angela C. | Overall Experience |
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I had the Worst customer service experience with Caren Webb. The general manager. When I first open my storage unit, I noticed she was giving me attitude and I couldn’t figure out why but maybe she was having a bad day I don’t know. The next time I came in to make a payment, she had attitude even worse and one statement she said that she wasn’t going to lose her job over something she would do for me which was something simple like reducing the price payment or waiving the late fee. When I was walking away I had a bad day to begin with and her sarcasm words of “have a nice day” started to make my blood boil because nobody should be working customer service that has an attitude such as this. I’ve been doing customer service for over 20 years and I have never once matched a customers tone, and funny thing is I didn’t even have a tone I was trying to explain to her about my hardship and she had no empathy for a customer who was clearly emotional and was hopeful that somebody would be willing to provide some sort of relief. That didn’t happen! I in fact I walked out of there highly upset and wrote a very extended long email to corporate which nothing had happened as far as I know. Yesterday November 27 around 3 PM I arrive At the storage unit to clear out my belongings so I could close out my account and Simone was working along with I believe Sean and another nice young man, Simone contacted Karen and Karen told her to tell me that I would have to come in at six in the morning to speak with her. Little did she know that I had rented a pick up truck to remove all my storage belongings so I asked the moon for her email address. I emailed Karen and I will attach the email so you can see for yourself that I was not nasty in anyway. I waited 15 minutes did not hear back from the email so I called her and had her on speakerphone while inside the Uhaul shop and her employees could hear her but she didn’t know as of yet. She had raised her voice and brought up the reason why she had a grudge towards me which was because I used to work at Dunkin’ Donuts for her and unfortunately I had to leave the job without notice due to legal issues. Why would she take that personal? Good question. But as far as being a general manager I don’t know if she’s treated other customers this way but I wouldn’t doubt it. I ended up speaking to Becky. Who was extremely helpful and let me pay five dollars to clear out my unit and sign a closing account paper. But caren Webb Should really think about what she is saying to customers and how she is saying it because and taking your personal issues to work, is not professional at all! By far one of the most worst General managers I’ve ever had to deal with because she took it personally. Not to mention I was under extreme stress already due to my current situation, I had to wait three hours and 40 minutes before I was finally able To clear out my storage unit. That’s when Becky came in and told me I could do the five dollar good Samaritan contract sign off. So as far as her being your general manager, I think it might be a good time to start looking for a new one

Philip S.
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Customer did not leave a comment.

denise O.
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Customer did not leave a comment.

KATHY R.
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Customer did not leave a comment.

RHONDA S.
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Customer did not leave a comment.

Juanita M.
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Everyone there was superb and the equipment was excellent!

Kaitlyn E. | Overall Experience |
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Staff were extremely pleasant and great to work with

ALEXANDER B.
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Customer did not leave a comment.

Christopher C. | First Impressions |
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Overall had a great experience caren for a helpful and found the exact truck they needed overall great experience.

STEPHEN L.
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Very pleasant to work with and great understanding with having to change the reservation multiple times.

Kerry B.
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The only reason I said this vehicle was not clean was it smelled of cigarettes. So much so that both my husband and I were nauseous and headache from it. I did speak to the employee about it in drop off and he sincerely apologized for this. Other than that the vehicle was clean and well maintained.

john c. | Overall Experience |
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Everyone I worked with there was super helpful. I would recommend using them to anyone who plans to move or needs to store some of their belongings. Thanks again Uhaul Odlin Rd Bangor ME 04401. You all are amazing!!!

Sasha G.
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Customer did not leave a comment.

SAM W.
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Great staff

Helen W.
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I was very disappointed when I brought the truck back a day early that I did not get discounted for that day.

Philip T.
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Very professional. Smooth transaction.

Jonathan L.
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Customer did not leave a comment.

Lawrence R. | Overall Experience |
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I must say that I cannot express enough how professional your staff at the U-Haul at the Hammond Street in Bangor, ME have been. In particular Caryn and Simone and prior to that Trevor Mills. The world would be a much better place if it could train and employ more people like this with exceptional customer service! WOW!!

JAMES W.
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great service and an excellent price. the staff were helpful and friendly, much appreciated.

NEAL W.
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Great customer service. thanks!

PHILIP W.
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Excellent from start to finish. Everyone was friendly, efficient, patient and helpful.

THOMAS H.
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Same as above, A plus rating!

Mark C.
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The customer in front of me had her mask pulled down under her chin and was sniffing and wiping her nose with her hand constantly while sitting at the payment form table. The clerk was great and helped me do everything at the other end of the room, but I wish she had been prompted to pull up her mask.

Bob N. | Overall Experience |
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Very helpful staff. Thank you very much

MICHAEL F.
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Customer did not leave a comment.

JOSEPH W.
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Customer did not leave a comment.

David B.
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wonderful personnel, very fast and efficient - great place to do business.

Shelly B.
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The young man was very friendly and professional explaining the drop off process and inspection of the returned trailer to me... overall I had a great experience and I would recommend this location to family & friends

Grant S.
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Keep up the good work.

David I.
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Clean convenient location. Attentive knowledgeable staff. Great experiences. Thank you

THOMAS B.
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Dan helped me and was a very professional and friendly employee.

PHILMARY M.
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Customer did not leave a comment.

Gail P.
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Customer did not leave a comment.

Grant S. | First Impressions |
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The team did an excellent job of helping us turn our reservations into rentals, even as we changed our minds about what we needed. We were impressed by the security measures, convenience, and cleanliness.

MILTON S.
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Customer did not leave a comment.

MICHAEL K.
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Customer did not leave a comment.

Delia M.
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Customer did not leave a comment.

Jordan D.
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Absolute best Customer service experience! Manager was very friendly and accommodating.

ashley l. | Overall Experience |
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Customer did not leave a comment.

MICHAEL C.
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It's all good!! Great CSR knew her stuff mad it fast & easy!!

Thomas L.
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Always happy when I rent from the Odlin Rd U-haul. The staff is quick, efficent, and gets you exactly what you want and need.

Laurie E.
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Customer did not leave a comment.

JAMES B.
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The young Southern lady (Simone?) at the Bangor, Odlin Rd., location helped so much and had such a great personality it made it an excellent experience.

MICHAEL J.
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Top notch. Great service as always!

Christopher R. | Overall Experience |
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We paid almost 200.00 a month for a unit with security. But our unit was broken into and our generator was stolen. It has been almost a month and still no resolution. Very disappointed that it taking so long to resolve this. I would not recommend this place To anyone.

Bruce G.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

Robert T.
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Excellent road side assistance.

Jeffrey J.
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Customer did not leave a comment.

lenwood C.
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Customer did not leave a comment.

Susan C.
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Customer did not leave a comment.

Coline G.
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Customer did not leave a comment.

Miles G. | First Impressions |
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Caryn, the manager, was helpful, courteous and efficient the first time we went in. When we went back to rent, she was the same way. The experience could not have been better. She was a pleasure to do business with. She is certainly an asset to U-Haul. We can see why she is the Manager.

Diana N.
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Customer did not leave a comment.

ERIC S.
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Customer did not leave a comment.

JANET M.
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Customer did not leave a comment.

Marc I.
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Unable to check-in at the reserved time. Gas was below a quarter tank upon pick up. $74 for less than two hours of usage feels a bit much.

Heidi H.
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Customer did not leave a comment.

MICHAEL G.
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Return process was too slow, should have been a drop and go. Waited 20 minutes for associate to come out and acknowledge

WARREN C.
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Customer did not leave a comment.

SUSAN M.
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Customer did not leave a comment.

JAMESW F.
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When we dropped off the truck we didn't actually speak to anyone because it was after hours so I can't fairly rate the location but it did look very well outside and well lit.

Joseph S.
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Customer did not leave a comment.

TERRENCE L.
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Customer did not leave a comment.

STEVEN T.
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Customer did not leave a comment.

Coline G.
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This was a flawless experience. Every date and time for pick up and delivery was met as promised. It was a great way to move.

Fernando E.
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Customer did not leave a comment.

MEREDITH D.
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Customer did not leave a comment.

JOHNMATTHEW V.
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Customer did not leave a comment.

Brenda W.
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Customer did not leave a comment.

Marilee D.
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Customer did not leave a comment.

Fatih S. | Overall Experience |
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The management and staff were very helpful and I felt my belongings were safe and secure throughout my time there.

Sandy M.
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Customer did not leave a comment.

Richard B. | Overall Experience |
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GOOD EXPERIENCE-NICE STAFF

jerry c. | First Impressions |
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I like the security.

Robert F. | Overall Experience |
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Thank you for all of your help....... :-)

Lorna & Larry W. | Overall Experience |
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There was one month that we paid on time, as we always did, and U Haul misplaced the check.. We got a nasty letter saying we were late and our grown son received a noticed stating that we were delinquent. We did NOT appreciate that as we ALWAYS pay promptly and the mistake was on your end. You are too quick to jump to conclusions. It was embarrassing and upsetting.

ARNOLD R. | Overall Experience |
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Customer did not leave a comment.

Angela D. | First Impressions |
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Customer did not leave a comment.

KEVIN T. | First Impressions |
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Customer did not leave a comment.

AARON M. | First Impressions |
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Very convenient, started with trailer rental reservation with friendly Symone rented with Trevor.... and returned trailer and got a storage unit with Daniel.....All staff friendly, knowledgeable and professional .....Thanks

Casey P. | Overall Experience |
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they were great to me good people i will use them againe any time great place

DANIELLE M. | First Impressions |
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My first contact was Rwanda, she was extremely friendly, kind, thorough, and diligent in assisting my needs, ave concerns. I was under a lot of stress, and Rwanda's experience was much appreciated. When I arrived at the Uhaul facility in Bangor, I was met me Kevin, and Trevor. Both gentleman, I use this word because that is exactly what they were. Kevin worked swiftly, and again thoroughly to help me with this sudden and emotional move. Kevin made sure I understand all that was invited, and kindly guided me to making choices that world ensure an easy move. When I encountered differently with the truck I received, Trevor quickly said "no problem" . Our move into the storage was also easy, and all the dollies were of great help. I can not express how pleased I was, from my first call to my last contact with Kevin, and Trevor. I well forever be thankful. Danielle Murray

timothy A. | Overall Experience |
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Great customer service, Thanks!

Michael L. | Overall Experience |
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The facility was great. It was easily accessible and secure. The only thing that dissatisfied us was that we were careful to keep the storage unit clean and only used it a short time. We cleaned it out early and were not pro rated for partial month refund. I feel that your policy on refunds is inadequate. Thank you.

Joyce W. | Overall Experience |
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Customer did not leave a comment.

Michael L. | First Impressions |
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Customer did not leave a comment.

Francis M. | Overall Experience |
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Customer did not leave a comment.

Valerie R. | First Impressions |
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Customer did not leave a comment.

Morganne H. | First Impressions |
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Trevor Mills was extremely helpful and kept in touch with me before, during and after my trip with our household belongings to put into storage. I was unsure of how my travel plans would go with our Uhaul, but Trevor was very helpful and got me what I needed, including an additional unit that we needed when all of our stuff wouldn't fit in the one we had already planned to rent. He made sure we had everything we needed to get our stuff into storage and our Uhaul truck returned without any issues. Thank you for all of your help, Trevor!

Lawrence R. | First Impressions |
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Customer did not leave a comment.

wanda s. | First Impressions |
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The sales man was very polite and got us just what we needed in a timely manner.

Francis M. | First Impressions |
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Customer did not leave a comment.

Keith s. | First Impressions |
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Customer did not leave a comment.

Kaitlyn E. | First Impressions |
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Great customer service

Robert F. | Overall Experience |
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Thank You ........for being there when I needed you.......the unit that I had was perfect or me. I'll be back....... :-) ROBERT FORTIER

TRAVIS S. | First Impressions |
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Trevor is a rock star

Mitchell W. | Overall Experience |
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I think that, 'thank your for your patience' was far too explored in the initial hiring orientation. It was,seriously, the worst experience of my existence. I do not know how U-Haul is in business.

Kyle E. | First Impressions |
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Great service great location and the most secure storage units I've ever seen! Fort Knox of storage units! Couldn't ask for a better experience. Thanks for taking care of our belongings!

Michael K. | Overall Experience |
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Trevor and his team are and amazing crew. We had financial problems that caused later payments but they never guilt tripped us as some other companies did. Awesome team to do business with.

Betsey S. | Overall Experience |
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Very helpful and courteous customer service! Very prompt and friendly associate helped me with the process of moving out of my storage unit. I really enjoyed using Uhaul Storage for my storage needs!

Kim S. | Overall Experience |
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Worked well for my needs!

Felicia W. | First Impressions |
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The staff was friendly and helpful. Would definitely use this location again.

Morgan B. | Overall Experience |
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No high pressure sales. Great service. Timely installs and delivery. Just a great place to keep my stuff with 24 hour access when I was living in a hotel for 3 years in Bangor.

matthew m. | Overall Experience |
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There was an extremely long wait to return the vehicle. To the point that I just left the keys on the desk with my contact information.

Robert F. | Overall Experience |
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Great company

Barbara S. | Overall Experience |
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Very clean. Staff was super friendly and helpful!

KEVIN W. | Overall Experience |
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Outstanding service! Appreciate the help and future assistance! Thank you!

Philip B. | Overall Experience |
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The store Manager was more than helpful. Awesome guy

FRANK A. | First Impressions |
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Great people

Sonja T. | Overall Experience |
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Thanks for a great experience during the challenge of moving long distance. You guys and gals...ROCK!

thew s. | Overall Experience |
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Staff was exceedingly helpful, and the facility is safe and secure.

Avuntaura G. | Overall Experience |
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I have absolutely no complaints, this was the best storage center I have used yet.

James M. | Overall Experience |
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Thank you!

Sarah & Jon F. | Overall Experience |
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Very helpful for all of our transactions

SHANNON C. | Overall Experience |
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I paid for a full month but moved my stuff out 2 weeks or more than my next due date and didn't get a refund which I was told I would

Rose & Vincent N. | First Impressions |
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Trevor was awesome ! He answered all my questions and has great customer service ..

Shannon G. | Overall Experience |
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I always use uhaul for rental moving trucks and storage...its so easy and convenient..

Kathi R. | Overall Experience |
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The manager was nice and friendly. The staff well informed on all questions. I recommend Uhaul as the #1 moving go to !! Thank you!

Timothy W. | Overall Experience |
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Thank you, your staff provided a great experience!

Joanna & Rob B. | First Impressions |
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An extremely adept, confident, friendly and inviting staff. Clean storage facility. Indoor bay for loading/unloading was appreciated. Exceptionally convenient location: DD & hotel across the street.

Robert J. | Overall Experience |
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thank you very much for the use of your facility I will highly recommend this to people who need to use storage it is centrally located and easy access

Betsey S. | First Impressions |
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The representative that I worked with was very helpful and kind. She helped answer all of my questions and concerns and walked me through the process of using my storage unit. Thank you!!!

Jennifer B. | First Impressions |
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Prompt, professional, and courteous. I really appreciated how simple they made it for me to get everything squared away.

Daniel C. | First Impressions |
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The units were clean, and well kept

Vance J. | Overall Experience |
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You have a great manager, Trevor provides great customer service. A great representative for UHaul!

Fatih S. | First Impressions |
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Move in with incredibly easy and I was taken great care of by Trevor. Will definitely recommend to friends and family.

Marjorie W. | First Impressions |
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The woman who got me signed up for a storage space and truck was exceptional. Her name is Ashley. The person who was there the day before was definitely not helpful. Ashley is an asset to Uhaul.

Emily D. | Overall Experience |
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Everything was clean and secure. Unit was dry through the weather and had access to clean bathrooms on site. Unit was awkwardly tall instead of deep, but stacked it up high and all worked out well.

Mary ANNE & John C. | First Impressions |
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Excellent service on part of U-Haul Staff.

Jim T. | First Impressions |
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Personnel worked very hard to satisfy my needs as they changed during my move. I was very pleased with their response.

Lauren L. | Overall Experience |
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They were great people to have store my stuff will use them again.

Randy B. | Overall Experience |
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Really nice,new,clean,safe. Excellent place to store stuff!!! Thank you

dan m. | First Impressions |
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Great customer service

Crystal A. | First Impressions |
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Amazing Employees very easy to deal with very considerate n professional

Greg D. | Overall Experience |
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Staff beyond great, can’t say enough. Facility wonderful.

MIchael T. | First Impressions |
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The manager Trevor was excellent of explaining everything to me and helping me unload my truck. I would recommend the storage unit to anybody.

Glen D. | First Impressions |
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Great service, great people. Everyone was friendly and helpful.

joy N. | Overall Experience |
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During our time there there was an issue with the outside door to the building where our unit was. It took a couple of days to fix and that bothered me.

Lisa B. | First Impressions |
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Thank you Cody for being so very helpful and friendly upon check in! The facility is clean, modern and user friendly. Highly recommend if you are looking for a storage facility.

Victoria R. | First Impressions |
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Very helpful

Jean B. | Overall Experience |
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Everything was fine except the condition of the uboxes. They did not give me a sense of security. However, the professionalism of everyone involved was exemplary.

William T. | First Impressions |
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Mr. Warren was very professional and helpful, and got me and my wife fixed up for our storage needs at your Outer Hammond Street location.

daniel k. | Overall Experience |
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I was very pleased with my storage experience.

Albert K. | Overall Experience |
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I did not see the storage facility

Randy B. | First Impressions |
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Nice employees, and extra clean facility! I'm impressed 2nd year rented a storage unit very nice!!!

Brenda C. | Overall Experience |
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Everyone at this facility is friendly and helpful.

Jordan B. | Overall Experience |
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The monthly price of the storage unit was quite high in comparison to other units in the area but great customer service and clean, secure facilities.

Bennett A. | Overall Experience |
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you need more staff had to wait several times.

Jordan B. | Reservation |
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Great customer service with last minute changes to my reservation. The move went very smooth thanks to staff help!

Jonathan C. | Overall Experience |
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I can't give any part of U-haul a "positive" rating. It cost me 10X more in the end even threaten me and my daughters lives via sheer negligence, no one has even tired to correct my losses #HireMovers

Morgan B. | Overall Experience |
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I had to use the walkietalkie to get customer service but other than that it is a great experience.

WILLIAM B. | Overall Experience |
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Professional staff

Thomas F. | Overall Experience |
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good service and nice new building

Geraldine C. | Overall Experience |
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The manager and staff were very helpful.

Scott F. | Overall Experience |
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Matt helped us, He is so hard working and hustles. He could use more help during the summer tourist season, Trevor also works very hard and runs around hustling to assist customers--YOU HAVE THE BEST.

Charles L. | Overall Experience |
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Great facility and people. Be patient, the office can be busy at times and a little slow.

Thomas P. | Overall Experience |
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Very clean units. We would definitely use the oldlin road U haul again. It was convenient right off the Interstate.

Lewis H. | Overall Experience |
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Friendly staff the lady went above and couldn't believe how nice the place was

VICTOR A. | Overall Experience |
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Great staff

Jeremiah M. | Overall Experience |
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I was promised a refund of $100 since my containers didn't arrive on the first guaranteed due date, and for the mess involved in getting my stuff here. I never got that refund.

Jeremy B. | Overall Experience |
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Great staff and service. Would highly recommend.

Jeffrey C. | Overall Experience |
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very pleased with service and location is very convenient. Thank You.

No reviews have been submitted for this location.

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